JP2003132165A - Work management device and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily confirm whether a person in charge actually made a visit or not in a work management device transmitting the work instruction to a portable terminal owned by a worker who visits a working site, and receiving the work report transmitted from the portable terminal. SOLUTION: A work management server 1 transmits the work instruction to the portable terminal 5 owned by the worker visiting the working site to perform the work, and then checks whether the work report is in the right or not on the basis of whether the terminal position in transmitting the work report from the portable terminal 5 is agreed with the working site included in the work instruction transmitted to the portable terminal 5 or not.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a work management apparatus and a program which are connected to a mobile terminal via a network, send a work instruction to the mobile terminal, and receive a work report from the mobile terminal.

[0002]

2. Description of the Related Art In recent years, in mobile communication systems, mobile phones have become available not only for voice calls but also for e-mail and the Internet, and the opportunities for using mobile phones as information terminals have increased. The range of utilization of is increasing more and more, and there are increasing opportunities to use personally owned mobile phones for business purposes.

[0003]

[Problems to be Solved by the Invention] By the way, when performing a visiting service such as an on-site repair, the service center is
It is conceivable to notify the work content to the mobile phone of the worker in charge by email, and the worker may send a work report to the service center when the instructed work is completed. On the service center side, it is not possible to confirm whether or not the person in charge actually went to the place of visit by only the work report.

An object of the present invention is to perform work management in which after a work instruction is sent to a portable terminal possessed by a worker who visits a work request destination and performs work, a work report transmitted from this portable terminal is received. The device is to enable the person in charge to easily confirm whether or not the person actually visited the visited place.

The means of the present invention are as follows. An invention according to claim 1 is a work management apparatus which is connected to a mobile terminal via a network, transmits a work instruction to the mobile terminal, and receives a work report from the mobile terminal,
With respect to a mobile terminal possessed by a worker who visits a work request destination and performs work, a transmitting unit that transmits a work instruction including the visit destination and work content, and a receiving unit that receives a work report from the mobile terminal, A determining unit that determines whether or not the terminal position when the mobile terminal transmits the work report matches the visited place included in the work instruction transmitted to the mobile terminal,
A process of processing the received work report as a legitimate work report when a match is determined by the determination means, and a process of processing the received work report as an invalid work report when a mismatch is determined. And means. The above-mentioned claim 1 for a computer
A program for realizing the main functions shown in the described invention is provided (the invention according to claim 5).

Therefore, according to the first and fifth aspects of the invention, after the work instruction is transmitted to the mobile terminal of the worker who visits the work request destination and carries out the work, the mobile terminal transmits the work report. Since it is checked whether it is a valid work report based on whether the terminal position at the time of doing matches the visit included in the work instruction sent to the mobile terminal, It is possible to easily confirm whether the person in charge has actually gone out.For example, when registering a work report, it is possible to register only legitimate work reports and prevent registration of false reports and misidentification reports. Becomes

The present invention may be as follows. The work report from the portable terminal possessed by the worker is transferred to the terminal on the side of the work requester (the invention according to claim 2).
Therefore, according to the invention of claim 2, in addition to having the same effect as that of the invention of claim 1, the work report is transferred to the terminal of the work requester side, so that the requester completes the work. Sometimes you can check the report immediately.

A work report from a portable terminal owned by the worker is posted on the network (the invention according to claim 3). Therefore, according to the invention described in claim 3, in addition to the effect similar to that of the invention described in claim 1, the client can freely confirm the contents of the work report via the network at any time.

When a discrepancy is discriminated by the discriminating means, the fact that the report is a false report is output to the manager who manages the worker (invention according to claim 4). Therefore, according to the invention of claim 4, in addition to having the same effect as that of the invention of claim 1, a false output is provided to the manager who manages the worker in charge. From this, the person in charge who made the fraudulent work report can be immediately found.

[0010]

BEST MODE FOR CARRYING OUT THE INVENTION An embodiment of the present invention will be described below with reference to FIGS. FIG. 1 is a block diagram showing the overall configuration of the work management system in this embodiment. This work management system is a wide area communication network system whose core is a work management server 1 on the side of a service company that provides a home-visit service for visiting home appliances. A client terminal 3 is connected to the work management server 1 via a network (Internet) 2 and the network (Internet)
2 through a plurality of mobile phone communication service providers A, B, and C side gateways 4A, 4B, 4C and a mobile communication network (not shown), a mobile terminal 5 owned by a worker in charge. Are connected. In addition, this gateway 4
A location information center 6 for measuring and providing the current location (longitude and latitude information) of the mobile terminal is connected to A, 4B, and 4C.

The client terminal 3 is a computer terminal on the visited side (customer) side, and in this embodiment, a desktop personal computer is shown, but it may be a mobile terminal such as a notebook personal computer or a mobile phone. . The mobile terminal 5 carried by the worker (repair technician) is a mobile phone having a mail function and a browser function.
The administrator terminal 7 is a terminal on the administrator side that manages a worker, and in this embodiment, a desktop personal computer is shown, but it may be a mobile terminal such as a laptop computer or a mobile phone. This administrator terminal 7 is a network (Internet or intranet)
It is connected to the work management server 1 via 2. In addition,
In the present invention, the “work” is not limited to the repair service such as home appliance repair described in the embodiment, but may be the visiting service such as home-visit nursing care, the staffing service such as a tutor, the agency service such as housekeeping agency, etc. Good. Further, the “work” is not limited to physical work, but includes mental work. Even if no specific work such as nursing or repair is involved, a work instruction from the work management server 1 In response, the worker in charge of receiving the work instruction goes to the visited place included in the work instruction and performs some action based on the work instruction.

FIG. 2 is a diagram showing a reception processing screen for receiving a work request. When the work management server 1 receives a request for a work request from the requester terminal 3, the work management server 1 transmits a reception processing screen (Web page) to the requester terminal 3 of the request source. This reception processing screen has "reception date and time", "name", "address", "telephone number", "visit date", "visit time", "subject", and "work content", and requests When the person fills in the necessary items in this reception processing screen and sends it to the work management server 1, the work management server 1 registers and manages the received information as work request information.
The “subject” indicates a desired work type such as “air conditioner repair”, and the “work content” indicates specific work contents. The “work content” is not limited to a single work, but a plurality of works can be collectively requested.

FIG. 3 is a diagram showing the contents of the work instruction mail sent to the portable terminal 5 owned by the worker. On the side of the work management server 1, the operator selects and specifies the person in charge for each requested work in order to assign which engineer is to be in charge of each requested work, and the work management server 1 sends the work instruction mail. Is transmitted to the portable terminal 5 owned by the person in charge, and at that time, the index information for accessing the work instruction is added to the body of the email and transmitted to the portable terminal 5. Here, after the work is completed, when the index information is returned from the mobile terminal 5 to create the report, the work management server 1
Reads out a work instruction corresponding to the index information, generates a work report input screen for the work, and transmits the work report input screen to the mobile terminal 5.

In the body of the work instruction mail, as the work instruction content, "customer name", "address", "telephone number", "visit date", "subject", "work content", and also used when inputting the work report Information for doing so, that is, a URL address (own network address) for accessing the work management server 1 is included. That is, the URL address posted in the body of the email is "http; //www.abc.com/
i / hou.cgi; gyoid = shu008; sijiid = EFFT19DROMNIO ", and" gyoid = shu008 "as its argument information is
Indicates "Business ID" and also "sijiid = EFFT19DROMNIO"
Indicates an “instruction management ID”. In other words, the URL address has a structure in which the "business ID" and the "instruction management ID" are added as arguments to the end of the URL. Also, U
“Cgi” in the RL address is information instructing activation of a CGI (Common Gateway Interface) program. The “business ID” and “instruction management ID” will be described later.

FIG. 4 is a view showing a work report input screen transmitted from the work management server 1. In this case, when the work is completed on the portable terminal 5 side, the work instruction mail shown in FIG. 3 is called and the URL address included in the mail body is designated, and the work management server 1 sends the work report input screen. Come on. This work report input screen has items of “customer name”, “visit date”, “work start time”, “work end time”, “request”, “symptom”, and “work content”. In addition, a "register button" and a "return button" are arranged in this screen. Here, if you fill in the necessary information and operate the "Register button",
The work report is transmitted to the work management server 1.

FIG. 5 is a diagram showing various tables and files provided on the work management server 1 side. The work management server 1 includes a person table 11, a work request file 12, an instruction management file 13, A report file 14 and an administrator table 15 are provided. FIG. 6 is a diagram showing the configuration of the person-in-charge table 11.
1 stores and manages the person-in-charge information for each person in charge of work, and each person-in-charge record includes “person-in-charge ID”, “name”, “email address”, “mobile phone number”, and “address”. It has each item.

FIG. 7 is a diagram showing the construction of the work request file 12, in which (B) shows the items following (A). The work request file 12 stores and manages each item entered in the work request acceptance processing screen shown in FIG. 2 as one record of data each time a work request is received. "Customer name", "Address", "TEL", "Email address", "Visit date",
It is configured to have items of "visit time", "subject", "work content", "transfer necessity", and "posting necessity". The "necessity of transfer" is a flag indicating whether or not to transfer the work report from the mobile terminal 5 possessed by the worker to the work requester terminal 3, and the "requirement for publication" is transmitted from the mobile terminal 5 possessed by the worker. It is a flag indicating whether or not the work report of is posted on the network.

FIG. 8 is a diagram showing the structure of the instruction management file 13, in which (B) shows the items following (A). This instruction management file 13 stores and manages the work instruction content for instructing the person in charge for each requested work. This instruction record includes “instruction management ID” and “job
It has items of “ID”, “person in charge ID”, “customer name”, “address”, “phone number”, “visit date”, “visit time”, “subject”, and “work content”. The “instruction management ID” is identification information for identifying a work instruction record, and has a 12-digit alphabet and number structure. The “instruction management ID” may be, for example, a serial number other than the number obtained by random number generation. The “business ID” is 6-digit business identification information composed of alphabets and numbers, and is identification information indicating businesses that are classified according to the work content. The "instruction management ID" and the "business ID" are arguments of the URL address added to the text of the work instruction mail.

FIG. 9 is a diagram showing the structure of the report file 14, in which (B) shows the items following (A),
(C) shows the item following (B). The report file 14 stores and manages a work report transmitted from the mobile terminal 5 every time the work report is received.
This report record contains the "instruction management ID", "business ID",
"Contact ID", "Customer Name", "Address", "Visit Date",
"Work start time", "Work end time", "Request content",
It has items of “symptom before repair”, “work content”, “position information”, and “seal image information”. The “work start time” and the “work end time” are the times when the work was actually started / finished. The “position information” is the terminal position (longitudinal information) when the mobile terminal 5 sends the work report, and the “seal image information” is the work confirmation stamp of the client.

FIG. 10 is a diagram showing the configuration of the manager table 15. The manager table 15 stores and manages information about the manager for each worker, and this management record is "responsible". It has items of “person ID”, “administrator name”, and “administrator email address”. in this case,
When the work management server 1 receives a false work report from the worker, the work management server 1 accesses the manager table 15 to identify the manager corresponding to the worker, call the email address, and report that the report is false. The guide email of the administrator terminal 7
I am trying to send it to.

FIG. 11 is a block diagram showing the basic components of the work management server 1. The CPU 101 is a central processing unit that controls the overall operation of the work management server 1 according to the operating system and various application software in the storage device 102. The storage device 102 stores an operating system and various application software as well as various tables and files described above, and has a recording medium composed of magnetic, optical, semiconductor memory and the like, and a drive system thereof. There is.
The recording device 102 may be configured such that a removable storage medium such as a CD-ROM or a DVD can be mounted in addition to a fixed memory such as a hard disk. This storage device 102
The programs and data in the RAM are loaded into the RAM (for example, static RAM) 103 as necessary, or R
The data in the AM 103 is saved in the storage device. Further, the CPU 1 can directly access and use programs / data of other electronic devices via the communication device 104, or can download and receive from other electronic devices via the communication device 104. On the other hand, the CPU 101 has a communication device 104 and an input device 10 which are its input / output peripheral devices.
5. The display device 106 is connected via a bus line, and the CPU 101 controls the operations thereof according to the input / output program.

FIG. 12 is a block diagram showing the basic components of the portable terminal 5 owned by the worker. Also in the mobile terminal 5, the CPU 501, the storage device 502, and the RAM 50, which are basically the same components as the work management server 1, are provided.
3, communication device 504, input device 505, display device 506
In addition to the above, a seal stamp reading device 507 is provided. The seal stamp reading device 507 scans a seal impression stamped as a work confirmation stamp by a customer and reads seal impression data (seal stamp image), and the read seal impression data is digitally converted and taken into the CPU 501.

Next, the operation algorithm of the work management system in this embodiment will be described with reference to the flow charts shown in FIGS. Here, each function described in these flowcharts is stored in the form of a readable program code, and the operation according to this program code is sequentially executed. Further, the operation according to the above program code transmitted via the transmission medium can be sequentially executed. That is, the operation peculiar to this embodiment can be executed by utilizing the program / data externally supplied via the transmission medium in addition to the recording medium.

FIG. 13 is a flowchart showing an operation (work request acceptance process) on the work management server 1 side which is started when a request for a work request is received from the client terminal 3. First, when the work management server 1 receives a work request request from the requester terminal 3, the work management server 1 transmits a reception processing screen (see FIG. 2) to the requester terminal 3 of the request source (step A).
1). Here, on the client terminal 3 side, the client is
The work request information is transmitted to the work management server 1 by filling in the necessary items on the reception processing screen. The work management server 1
Work request information sent from the client terminal 3 (“customer name”, “address”, “phone number”, “email address”,
When the "visit date and time", "subject", "work content", "transfer necessity", "posting necessity") are received (step A2),
This work request information is registered in the work request file 12 as data for one record (step A3).

FIG. 14 is a flow chart showing the operation (work instruction input process) on the work management server 1 side, which is started every time a fixed period of time elapses or a predetermined key operation is performed. First, the work management server 1 reads the work request information for one record from the beginning of the work request file 12 (step B1), and outputs the contents of this work request information for display (step B2). In this case, the items "customer name", "address", "phone number", "visit date and time", "subject", and "work content" are displayed. Then, the visit date and time for each person in charge is acquired from the instruction management file 13 (step B3), and the worker person schedule management table is created based on the visit date and time for each person in charge and displayed (steps B4, B5).

This schedule management table displays a list of dates and times for each work assigned to each person in charge. The operator refers to the work request information currently displayed, and another work is assigned to the work date and time. When the person who is not assigned is arbitrarily selected and designated, the work management server 1 acquires the corresponding "personnel ID" from the person-in-charge table 11 (step B6) and sets it in the work memory (not shown) (step B6). Step B7). Further, the work management server 1 acquires the “business ID” corresponding to the “work content” in the currently displayed work request information from the work / business correspondence table (not shown) and sets it in the work memory ( Steps B8, B9),
An "instruction management ID" is generated and set in the work memory (steps B10 and B11).

Then, the "customer name", "address", "phone number", "visit date and time", which are the work request information currently displayed,
Instruction management file with each item of “Subject” and “Work content” and each item of “Person in charge”, “Business ID” and “Instruction management ID” set in the work memory as one record data 13 is additionally registered (step B12). When the processing for one record is completed as a result, the work request file 12 is accessed to check whether there is another unprocessed record, that is, whether the reading of the work request file 12 is completed (step B13). If so, the process returns to step B1 and the operation of additionally registering a record in the instruction management file 13 is repeated (steps B1 to B1).
3).

FIG. 15 is a flow chart showing the operation (work instruction transmission process) on the side of the work management server 1 when the instruction management file 13 is accessed and the work instruction mail is transmitted. First, the work management server 1 accesses the instruction management file 13 and reads out one record of data from the beginning thereof (step C1).
"D" is obtained and the person-in-charge table 11 is accessed to obtain the "email address" corresponding to the "personal ID" (step C2). Next, it acquires its own site URL address (step C3) and generates index information (step C4). That is, the "business ID" and the "instruction management ID" are read from the record read from the instruction management file 13 and set as the URL argument.

Then, the work instruction mail is generated (step C5). In this case, in the mail text,
“Customer name”, “address”, “telephone number”, “visit date”, “subject”, “work content”, URL, and index information are posted. The work instruction mail thus created is transmitted to the mail address corresponding to the person in charge (step C6). When the processing for one record is completed, the instruction management file 13 is accessed to check whether there is another unprocessed record (reading of the instruction management file 13 is completed) (step C7). Returning to step C1, the process of generating and transmitting the work instruction mail for each record in the instruction management file 13 is repeated. The person who receives the work instruction mail confirms the contents of the mail and performs the work as instructed at the designated date and time.

FIG. 16 is a flowchart showing a process of creating and transmitting a work report when the work is completed on the side of the portable terminal 5 which has received the work instruction mail. Figure 17
9 is a flowchart showing an operation on the work management server 1 side, which is started when a transmission request for a work report input screen is received from the mobile terminal 5. First, the person in charge calls and outputs the work instruction mail that has been received and saved (step D1 in FIG. 16). In this state, the person in charge makes a transmission request to the work management server 1 in order to obtain the input screen for creating the work report, and at that time, selects and specifies the URL address in the email body being displayed. Then, the mobile terminal 5 waits for an instruction (step D
2) If the URL address is selected and designated (step D3), the browser is activated (step D4).
After that, a connection request is made to the site with the specified URL, and URL arguments (business ID and instruction management ID)
Are also transmitted (step D5).

The work management server 1 receives the U data from the portable terminal 5.
The CGI program is started by analyzing the RL address (step E1 in FIG. 17), and the URL
The task ID and the instruction management ID, which are the arguments of, are acquired (step E2). Then, the instruction management file 13 is accessed using the business ID and the instruction management ID as keys, and it is checked whether or not a corresponding record matching the business ID and the instruction management ID is registered (steps E3 and E4). That is, it is checked whether it is a report request for the regular work instructed by the work management server 1, or in other words, a request from the destination to which the work instruction mail has been sent.

As a result, if there is no matching record,
A connection rejection response is sent because it is not a report request for legitimate work (step E9), but if there is a matching record, it is a report request for legitimate work, so the person in charge ID and various instructions In addition to reading (step E5), the person-in-charge table 11 based on this person-in-charge ID
To retrieve the name of the person in charge (step E6). Then, a work report input screen in which the name of the person in charge and various instruction contents are embedded is generated (step E7), and this work report input screen is transmitted to the request source. At that time, the business ID and the instruction management ID are URL The work report input screen added to the address is transmitted (step E8).

When the portable terminal 5 waits for a response from the work management server 1 (step D6 in FIG. 16) and receives a connection refusal response (step D19), the flow ends at this point. When the report input screen is received (step D7), the input screen as shown in FIG. 4 is displayed and output (step D8). When the registration button has been operated (steps D9 and D10) after the necessary items have been entered in the work report input screen, a seal stamp request is displayed (step D11), and then the seal stamp reading unit 507. Is in a standby state for stamping (step D1).
2). Here, when the worker receives the seal stamp from the customer and stamps it on the seal stamp reading unit 507 (step D1).
3), the seal stamp reading device 507 scans the imprint that has been imprinted, reads the seal imprint data (seal imprint image), and digitally converts it.
The seal image capturing process given to the CPU 501 is performed (step D14).

The portable terminal 5 connects to the position information center 6 of the communication carrier and requests its own current position (step D).
15). When the terminal position information obtained by the position information center 6 is acquired (step D16), the mobile terminal 5
Sends the work report input and created as described above to the work management server 1, and at this time also sends the work ID and the instruction management ID together (step D17). Then, the portable terminal 5 transmits the terminal position information together with the seal stamp image to the work management server 1 along with the transmission of the work report (step D18).

18 and 19 are flowcharts showing the operation (report registration processing) of the work management server 1 which is started to be executed when the work report is transmitted from the portable terminal 5. First, the work management server 1 starts the CGI program by analyzing the URL address from the mobile terminal 5 (step F1), and acquires the "business ID" and the "instruction management ID" from among them (step F2). . Then, the instruction management file 13 is accessed using the acquired business ID and instruction management ID as a key,
It is checked whether a corresponding record matching the ID and the instruction management ID is registered (steps F3 and F4).

As a result, if there is no matching record (step F4), a connection refusal response is made because it is not a proper work report (step F15), but if there is a matching record,
The received report is temporarily stored in the work memory (not shown) (step F5). Then, the terminal position information is read from the received data (step F6), and the instruction management file 13 is stored with the above-mentioned "instruction management ID" as a key.
Is accessed, and the "visit" corresponding to the "instruction management ID" is read (step F7). In this case, "customer name" and "address" are read out as visit information, and a map database (not shown) is accessed based on this visit information,
The visited information is converted into position information (longitudinal information) (step F8).

Then, the position information of the portable terminal 5 and the position information of the visited place are compared (step F9), and it is determined whether the two match (step F10). That is, it is determined whether the worker in charge is at the visited place, in other words, whether the person in charge sent the report from the visited place. In this case, although it depends on the precision of the position information, it is not limited to the perfect match, and an error to the extent that the visited place can be substantially specified may be allowed. Here, if a match is detected between the two (when the worker in charge sends a report from the visited site), the report temporarily stored in the work memory described above is a legitimate report. It is determined that there is, and the report is read from this work memory (step F1
1), this is additionally registered in the report file 14 (step F12). After that, the process moves to a work report transfer process (step F13) and a work report posting process described later (step F).
14).

On the other hand, when a disagreement between the position information of the portable terminal 5 and the position information of the visited place is detected (step F10;
No), that is, when the worker sends the report from a place other than the visited place, step F16 in FIG.
Then, the mobile terminal 5 makes a refusal response refusing to accept the work report. Then, the process proceeds to the process of creating a forgery report mail notified to the manager who manages the worker (step F17). That is, a forgery report mail is created by inserting the information shown in to in the body of this mail. That is, the current system date and time is inserted. Insert a guideline stating that the notification informs you of a fraudulent report. For example, the instruction management file 13 is based on the instruction management ID "There was an illegal report with the following contents."
The “person in charge ID” obtained by accessing is inserted. The "visit (customer name, address)" obtained by accessing the instruction management file 13 based on the instruction management ID is inserted. Insert the address corresponding to the acquired terminal position.

Next, the title of the mail, for example, "notice of fraud report" is set (step F18). Then, the administrator table 15 is accessed based on the “personnel ID” for which the forgery report is made, the administrator who manages this person in charge is identified, and the “administrator email address” is read (step F19), With this set in the communication device 104 (step F20), the counterfeit report mail created as described above is transmitted to the administrator (step F21).

FIG. 20 is a detailed flowchart of the work report transfer process (step F13 in FIG. 18). The work management server 1 reads the "customer name" from the instruction management file 13 based on the "business ID" and the "instruction management ID" acquired from the received data (step G1), and performs the work based on this "customer name". The request file 12 is accessed to read the customer record (step G2), the "transfer required" flag is acquired from this customer record, and it is checked whether transfer of the work report is requested (step G3).

If "transfer not permitted" is set, the flow is terminated and the work report is not transferred. However, if "transfer required" is set, the customer record is not transferred. The "customer mail address" is read (step G4), and the report record registered this time is read from the report file 14 (step G5). Then, a work report for sending to the customer is created based on this report record (step G6), and the mail in which this work report is posted is sent to the customer mail address (step G7).

FIG. 21 is a flowchart detailing the work report posting process (step F14 in FIG. 18). The work management server 1 reads the "customer name" from the instruction management file 13 based on the "business ID" and the "instruction management ID" acquired from the received data (step H1), and performs the work based on this "customer name". The request file 12 is accessed to read the customer record (step H2), the flag of "necessity of publication" is acquired from this customer record, and it is checked whether or not it is requested to be posted on the Web page of the work report. (Step H3). If "Posted" is set now, this flow is ended and the work report is not posted. However, if "Posted" is set, the report file 14 The registered report record is read (step H4). Then, a work report for customer viewing is created based on this report record (step H5), and this work report is sent to the Web.
Write on the page (steps H6 and H7).

As described above, in this embodiment, the work management server 1 sends a work instruction to the portable terminal 5 owned by the worker who visits the work request destination and works,
Since the mobile terminal 5 checks the valid report based on whether the terminal position at the time of transmitting the work report matches the visited place included in the work instruction transmitted to the mobile terminal 5, It is possible to easily confirm whether the person in charge actually went to the designated visit location, and when registering the work report, register only the legitimate work report and prevent registration of false reports and misidentification reports. It will be possible.

In this case, when the report is transmitted, the customer is required to stamp the work confirmation mark. However, the work confirmation mark is not used alone to check the validity of the report.
Since the validity of the report is checked by determining the match between the terminal position and the visited location, even if the work confirmation stamp is a commercially available seal or a counterfeit seal, it is possible to reliably detect the false report. Is possible. In addition, in a system that authenticates a customer's work confirmation mark or a customer's fingerprint, it is necessary to set registration data for user authentication for each customer in advance on the system side. Since it is not necessary to set the registration data for user authentication in the case of checking the validity of the report by determining the coincidence with, it is particularly effective in a system targeting a large number of customers.

When the work report is transmitted from the portable terminal 5 owned by the worker, the client terminal 3 that requests the work
Since the work report is transferred to, the client can immediately confirm the report contents when the work is completed. Since the work report from the portable terminal owned by the worker is posted on the Web page, the work requester can freely confirm the contents of the work report via the network at any time.

If the terminal position when the mobile terminal 5 sends the work report does not match the visited place included in the work instruction sent to the mobile terminal 5, it is regarded as a false report and the worker in charge is considered to be a false report. Since the false information is sent to the managing administrator, the person in charge who made the fraudulent work report can be immediately found. Work management server 1
Responds from the instruction management file 13 based on the index information transmitted from the mobile terminal 5 after adding the index information for accessing the instruction management file 13 to the corresponding work instruction and transmitting it to the mobile terminal 5. Since the work instruction to be read is read out, the work report input screen regarding the work is generated and transmitted to the mobile terminal 5, the correspondence between the work instruction and the work report can be established, and the work instruction and the work report can be established. In addition to being able to interlock, it has the effect of preventing false reports and misidentification reports, and also allows the person in charge of work to immediately obtain a report input screen corresponding to the instructed work, without having to perform troublesome operations. You can

In this case, the work report input screen corresponding to each work instruction is dynamically (individually) by the CGI program.
Can be generated. Further, when the work management server 1 sends the work instruction mail to the mobile terminal 5, the work management server 1 sends the work instruction content including the URL address of the work instruction mail in addition to the content of the work instruction. It is not necessary to input the URL address each time the work management server 1 is accessed, and the work report input screen can be obtained by simply clicking the address portion.

Although the "instruction management ID" has a 12-digit alphabet and numeral in the above-described embodiment, if it has a structure of about 20 digits, even if the "instruction management ID" is illegally created, Since it has a large number of digits, it cannot be created easily, which is a measure to prevent unauthorized access. Further, in the above-described embodiment, in addition to the “instruction management ID” as an argument of the URL, as a security measure,
Although the "business ID" is added, the "business ID" does not have to be added.

On the other hand, a recording medium (for example, a CD-ROM, a floppy disk, a RAM card, etc.) in which the program code for executing each of the above-mentioned means is recorded may be provided to the computer.
That is, it is a recording medium having a computer-readable program code, and transmits a work instruction including the visited location and work content to a portable terminal possessed by a worker who visits the work request destination and performs the work. A function, a function of receiving a work report from the mobile terminal, and a judgment as to whether the terminal position when the mobile terminal transmits the work report matches the visited place included in the work instruction transmitted to the mobile terminal And a function of processing the received report as a valid report when a match is determined, and a function of processing the received report as an incorrect report when a mismatch is determined. You may make it provide the computer-readable recording medium which recorded the program for implement | achieving.

[0050]

According to the present invention (the invention according to claim 1), after the work instruction is transmitted to the mobile terminal possessed by the worker who visits the work request destination and performs the work, the mobile terminal performs the work. It was instructed because it was checked whether it is a valid work report based on whether the terminal position at the time of sending the report matches the visited place included in the work instruction sent to the mobile terminal. It is possible to easily confirm whether the person in charge visited the visitee actually. For example, when registering a work report, register only a legitimate work report and prevent registration of false reports and misidentification reports. It becomes possible.

[Brief description of drawings]

FIG. 1 is a block diagram showing the overall configuration of a work management system.

FIG. 2 is a diagram showing a reception processing screen for receiving a work request.

FIG. 3 is a diagram showing a work instruction document for notifying an email to a mobile terminal 5 owned by a worker.

FIG. 4 is a diagram showing a work report input screen transmitted from the work management server 1.

FIG. 5 is a diagram showing various tables and files provided on the work management server 1 side.

FIG. 6 is a diagram showing a configuration of a person-in-charge table 11.

7A and 7B are diagrams showing the configuration of a work request file 12.

8A and 8B are diagrams showing the configuration of an instruction management file 13.

FIG. 9 is a diagram showing a configuration of a report file 14.

FIG. 10 is a diagram showing a configuration of an administrator table 15.

FIG. 11 is a block diagram showing basic components of the work management server 1.

FIG. 12 is a block diagram showing basic components of a mobile terminal 5 owned by a worker.

FIG. 13 is a flowchart showing an operation (work request acceptance process) on the work management server 1 side, which is started to be executed when a work request request is received from the client terminal 3.

FIG. 14 is a flowchart showing an operation (work instruction input process) on the side of the work management server 1 that is started to be executed each time a fixed time elapses or each time a predetermined key operation is performed.

FIG. 15 is a flowchart showing an operation (work instruction sending process) on the work management server 1 side when the instruction management file 13 is accessed to send a work instruction mail.

FIG. 16 is a flowchart showing a process of creating and transmitting a work report when work is completed on the mobile terminal 5 side that has received the work instruction mail.

FIG. 17 is a flowchart showing the operation on the work management server 1 side, which is started to be executed when a transmission request for a work report input screen is received from the portable terminal 5.

FIG. 18 is a flowchart showing an operation (report registration processing) of the work management server 1 which is started to be executed when a work report is transmitted from the mobile terminal 5.

FIG. 19 is a flowchart showing a report registration process continued from FIG. 18;

FIG. 20 is a work report transfer process (step F1 in FIG. 18).
3) A flow chart detailing 3).

FIG. 21: Work report posting process (step F1 in FIG. 18)
4) A flow chart detailing 4).

[Explanation of symbols] 1 work management server 2 network 3 Client terminal 5 Mobile terminal owned by the worker 6 Location Information Center 7 administrator terminal 11 Person table 12 Work request file 13 Instruction management file 14 Report file 15 administrator table 101, 501 CPU 102, 502 storage device 104, 504 communication device 105,505 Input device 106, 506 display device 507 seal stamp reading device

   ─────────────────────────────────────────────────── ─── Continued front page    (72) Inventor Hisao Aihara             2-229 Sakuragaoka, Higashiyamato-shi, Tokyo             Shio Computer Co., Ltd. Tokyo office F term (reference) 5K067 AA32 BB27 DD20 FF02 FF03                       GG01 GG11 HH05 HH22

Claims (5)

[Claims] 1. A work management device which is connected to a mobile terminal via a network, transmits a work instruction to the mobile terminal, and receives a work report from the mobile terminal, and visits a work request destination to perform work. A transmitting means for transmitting a work instruction including the place of visit and work content to a mobile terminal possessed by the worker, a receiving means for receiving a work report from the mobile terminal, and the mobile terminal transmitting a work report When the terminal position at the time of the determination matches the visit destination included in the work instruction transmitted to the mobile terminal, and if the determination means determines the match, the received information is received. A work management, comprising: a processing means for processing the work report as a legitimate work report, and processing the received work report as an invalid work report when a mismatch is determined. Location. 2. The work management apparatus according to claim 1, wherein the work report from the portable terminal possessed by the worker is transferred to the terminal of the work requester side. 3. The work management apparatus according to claim 1, wherein a work report from a portable terminal owned by the worker is posted on the network. 4. The method according to claim 1, wherein when the discriminating means discriminates a discrepancy, a false report is output to a manager who manages the worker. Work management device. 5. A function of transmitting a work instruction including a visited location and work content to a portable terminal possessed by an operator who visits a work request destination and performs work, from the portable terminal. A function of receiving a work report, and a function of determining whether or not the terminal position when the mobile terminal transmits the work report matches the visited place included in the work instruction transmitted to the mobile terminal, and If it is determined that the received work report is processed as a valid work report, and if a mismatch is determined, the received work report is processed as an invalid work report. Program for.