JP2003114812A - Method, system and program for web page operation monitoring - Google Patents

Abstract

PROBLEM TO BE SOLVED: To perform automatic operation monitoring in accordance with various operation monitoring requirements through communication lines, inform clients or individual related sections of results thereof, and at the same time perform efficient recovery when a failure occurs. SOLUTION: An operation monitoring terminal accesses to a user's server via a communication line regularly or at any time so as to confirm whether a web page normally operates based on the operation monitoring requirements. When normal operation is confirmed, a normal operation notice is transmitted to at least any one of a user's terminal, a development section's terminal and business operation section's terminal. When normal operation is not confirmed, a failure occurrence notice is transmitted to the above terminals to be notified. At the same time the operation monitoring terminal or the development section's terminal recovers the web page via the communication line, and the operation monitoring terminal thereafter transmits a recovery notice to the above terminals to be notified.

Description

Detailed Description of the Invention

[0001]

TECHNICAL FIELD The present invention relates to an operation monitoring terminal,
The present invention relates to a web page operation monitoring method, a web page operation monitoring system, and a web page operation monitoring program for monitoring a web page of a user server via a communication line.

[0002]

2. Description of the Related Art In recent years, with the rapid development of the Internet, the number of companies that open a Web page on the Internet to perform information transmission and advertisement activities is increasing rapidly. There are many cases in which the production and operation management of such Web pages are outsourced from each company, but the operation monitoring for monitoring whether or not the system is operating normally is especially important for the trustee. It was a heavy burden.

In this operation monitoring, even if the systems are of the same series, if the monitoring requirements are different, it is necessary to respond differently, and it is the trustee who manages a plurality of monitoring targets on a 24-hour basis. Was a heavy load on the. In such a situation, a method and the like that can automatically detect the operating status of the system have been proposed.

[0004] For example, in Japanese Patent Laid-Open No. 2000-029745, a predetermined information acquisition request is periodically sent to an information provider, and response information corresponding to the request is acquired to monitor the operating state of the request. A failure detection method and the like are disclosed. According to this method or the like, it becomes possible to automatically detect a failure in the monitored system.

Further, Japanese Patent Laid-Open No. 2001-125853 discloses a Web server monitoring system and the like for automatically monitoring the operating state of the contents of Web pages. According to this system or the like, it becomes possible to monitor the detailed operation state of the content of the Web page.

[0006]

However, according to the former failure detection method and the like, it is possible to detect that the information provider is unresponsive, but the more detailed requirements after the response can be performed normally. It wasn't possible to confirm whether or not. In contrast, the latter W
According to the eb server monitoring system and the like, more detailed operation contents can be confirmed, but for that purpose, it is necessary to register the operation in the normal case in advance. Further, although there is a statement that if a computer to be monitored fails, another computer is used to continue the operation, but no system for supporting other recovery is proposed. In addition, the latter did not disclose the notification to the relevant departments of the occurrence of a failure and the normal operation and the requirement for temporal monitoring.

The present invention has been made in consideration of the above circumstances, and eliminates the inconvenience in the conventional operation monitoring, and does not perform the operation monitoring individually according to the request of each customer, but by the operation department. Proposals for monitoring requirements can be made,
In other words, operation monitoring is automatically performed according to each operation monitoring requirement via the communication line, the result is notified to each related department, and if a failure occurs, recovery is efficiently performed. It is an object to provide a web page operation monitoring method, a web page operation monitoring system, and a web page operation monitoring program that can be supported.

[0008]

In order to achieve the above object, a web page operation monitoring method according to a first aspect of the present invention is such that an operation monitoring terminal monitors a web page of a user server via a communication line. A method for monitoring the operation of a Web page that transmits the monitoring result to at least one of the user terminal, the development department terminal, and the sales department terminal, and the operation monitoring terminal accesses the user server regularly or at any time to meet the operation monitoring requirements. Based on this, check whether the Web page is operating normally, and if it is operating normally, send a normal operation notification to at least one of the user terminal, development department terminal or sales department terminal, If it is not running, send a failure notification to at least one of the user terminal, development department terminal or sales department terminal, and monitor operation. End or development department terminals, Web
The page is restored via the communication line, and the operation monitoring terminal
After the restoration of the Web page, the restoration notice is transmitted to at least one of the user terminal, the development department terminal, and the sales department terminal.

If the method for monitoring the operation of the Web page of the present invention is such a method, the Web page in the user server is monitored based on the operation monitoring requirements set in advance, and normal operation and failure are detected. It is possible to automatically notify the customer and each related department of the occurrence. Conventionally, it was necessary to perform monitoring in a form led by the customer's request according to the monitoring conditions required by the customer, but according to the method of the present invention, various operational monitoring requirements are set in advance and In addition to being able to make a proposal, it is possible to easily realize a plurality of monitoring targets and a 24-hour monitoring. The operational monitoring requirements are:
For example, time requirements such as monitoring every 10 minutes or every hour, monitoring page requirements such as monitoring only the top page, or monitoring the main page, login success / failure, access count monitoring, and fraud There are requirements such as access monitoring.

Next, a web page operation monitoring system according to claim 2 of the present invention is a web page operation monitoring system for monitoring a web page of a user server by an operation monitoring terminal via a communication line. Access the user server regularly or at any time to check whether the Web page is operating normally based on the operation monitoring requirements. If it is operating normally, send a normal operation notification to the notification target terminal. An operation monitoring terminal for transmitting, a user server monitored by the operation monitoring terminal, a user terminal for receiving a normal operation notification transmitted from the operation monitoring terminal,
The configuration includes a user system unit having a user server and a user terminal, and a communication line connecting the operation monitoring terminal.

If the Web page operation monitoring system of the present invention is configured as described above, based on the operation monitoring requirements,
It is possible to automatically monitor the customer's Web page in the user server via the communication line and output the normal operation notification to the user terminal. That is, even if the monitoring requirements are different for each customer, it is possible to automatically monitor each Web page by registering this as an operation monitoring requirement in advance.

Next, the Web page operation monitoring system according to claim 3 of the present invention is configured to have a plurality of user system units. If the Web page operation monitoring system is configured as described above, when there are a plurality of user servers to be monitored and the number of user servers is large, conventionally, even if there is no failure, the system operates normally. Although the load of the report work was heavy and the monitoring was difficult, this system makes it possible to easily monitor the operation.

Next, in the Web page operation monitoring system according to claim 4 of the present invention, the notification target terminal includes at least one of the development department terminal or the sales department terminal in addition to the user terminal.

With such a configuration of the Web page operation monitoring system, not only the operation monitoring result report is transmitted to the user terminal used by the customer, but also the development department and the
It can be transmitted to the terminals of the sales departments, and each of these departments can quickly grasp the status of the operation monitoring target Web page.

Next, in the web page operation monitoring system according to claim 5 of the present invention, the operation monitoring terminal confirms whether or not the web page is operating normally based on the operation monitoring requirements, and operates normally. If not, a failure occurrence notification is transmitted to the notification target terminal.

With such a configuration of the Web page operation monitoring system, when a failure occurs in the Web page to be monitored, it is possible to immediately notify the customer of the failure.
Further, by including the terminal of the development department as the notification target terminal, it becomes possible to quickly start the recovery activity. Furthermore, by including the terminal of the sales department as the notification target terminal, it becomes possible to carry out the sales activity after accurately grasping the status of the Web page that the company manages.

Next, in the web page operation monitoring system according to claim 6 of the present invention, the operation monitoring terminal replaces the web page with a page for maintenance when the web page is not operating normally. .

With such a configuration of the Web page operation monitoring system, when a failure occurs in the operation monitoring target Web page, an auxiliary operation is performed instead of the failed Web page until the failure is restored. It is possible to easily display such a page or an alternative page having the same content as this Web page.

Next, in the Web page operation monitoring system according to claim 7 of the present invention, when the Web page is not operating normally, either the development department terminal or the operation monitoring terminal sends a user command via the communication line. Access the server, We
The configuration is such that page b is restored.

With such a configuration of the Web page operation monitoring system, when a failure occurs in the operation monitoring target Web page, the development department or the operation monitoring department can handle the failure. .

Next, the Web page operation monitoring system according to claim 8 of the present invention sets, as an operation monitoring requirement, a distinction between a serious fault and other faults, and when the generated fault is a serious fault. The configuration is such that the development department terminal restores, and if the generated fault is a fault other than a serious fault, the operation monitoring terminal restores.

With such a configuration of the Web page operation monitoring system, if the failure that has occurred is a serious failure such as the inability to open the top page of the Web page, the development department restores the failure and causes a serious failure. If it is not a failure, for example, if it is a failure that can be easily corrected, the operation monitoring department can perform recovery. The definition of this serious failure can be set appropriately.

Next, in the web page operation monitoring system according to claim 9 of the present invention, after the web page is restored,
The operation monitoring terminal is configured to send a recovery notification to the notification target terminal. With such a configuration of the Web page operation monitoring system, when the failure of the operation monitoring target Web page is recovered, it is possible to notify each terminal of the related department or the user terminal of the recovery.

Next, in the Web page operation monitoring system according to claim 10 of the present invention, the operation monitoring terminal manages the access authority to the user server. We
If the operation monitoring system on page b is configured in this way,
As part of the operation monitoring, it is possible to monitor the security of the operation monitoring target Web page.
It becomes possible to add the prevention of unauthorized access to the operation monitoring requirements, such as identifying the access that fails to login unnaturally in a short time.

Next, the Web page operation monitoring program according to claim 11 of the present invention causes the operation monitoring terminal to monitor the Web page of the user server via the communication line, and at least the user terminal develops the monitoring result. A web page operation monitoring program that is sent to either a department terminal or a sales department terminal, and causes the operation monitoring terminal to access the user server regularly or at any time, and the web page operates normally based on the operation monitoring requirements. Check whether or not it is operating normally, and if it is operating normally, send a normal operation notification to at least one of the user terminal, development department terminal or sales department terminal, and if it is not operating normally, a failure occurs. Send the notification to at least one of the user terminal, development department terminal or sales department terminal, and
After the Web page is restored, the restoration notification is transmitted to at least one of the user terminal, the development department terminal, and the sales department terminal.

If the Web page operation monitoring program of the present invention has such a configuration, the operation monitoring terminal can automatically monitor the user server via the communication line. If the operation status is normal within the operation monitoring requirements, a normal operation notification, a failure occurrence notification, and a recovery notification when the failure is recovered are used by the customer. It is possible to transmit to a user terminal, a development department terminal, or a sales department terminal that operates.

[0027]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described below.
A description will be given with reference to the drawings. First Embodiment First, a first embodiment of the present invention will be described with reference to FIG. FIG. 1 is a block diagram showing the configuration of the Web page operation monitoring system in this embodiment.

As shown in the figure, the Web page operation monitoring system has an operation monitoring system providing unit 10, user system units 20 to 2n, and a communication line 30. The operation monitoring system providing unit 10 is a group of information processing devices used by a person who provides an operation monitoring service to customers, and includes an operation monitoring terminal 11 used by the operation department and a development department terminal used by the development department. 12 and a sales department terminal 13 used by the sales department. The user system units 20 to 2n are a group of information processing devices used by customers, and have user servers 20a to 2na and user terminals 20b to 2nb, respectively.

The operation monitoring terminal 11 is a terminal used by an operation monitor in the operation department, and includes the user servers 20a to 20a.
2na is accessed to check whether the Web page is operating normally. At this time, the operation monitoring terminal 11 performs confirmation based on the operation monitoring requirements set in advance for each customer's system. For example, every hour, it automatically checks whether the top page of the customer's Web page can be received, whether it can log in, and the like. The operation monitoring terminal 11 preferably holds a table or the like for holding the operation monitoring requirements.

When security monitoring is included as an operation monitoring requirement, it is preferable that the user servers 20a to 2na have dedicated programs. It is preferable that this program prevents unauthorized access and, when such access is made, causes the operation monitoring terminal 11 to transmit that effect.

Based on the operation monitoring requirements, the customer's Web
When it is determined that the page is operating normally as a result of checking the page, the normal operation notification is automatically transmitted to the corresponding user terminal, for example, the user terminal 20b, and the development department terminal 12 and the sales department terminal 13. When a failure is detected in the customer's Web page, a failure occurrence notification is sent to each of the above terminals. This failure occurrence notification may be automatically sent at the same time as the failure is detected, but may be sent by the operation supervisor after the operation department confirms the content of the failure.

The normal operation notification and the failure occurrence notification are given, for example, by displaying a pop-up window on each of the above terminals. Alternatively, it can be performed by means such as electronic mail. As a result, the customer, the development department, and the sales department are in charge of the customer's We
You can get the latest information on the operating status on page b.
Customers and sales department personnel will be more reliable in using this Web page, and development department staff will also be able to take prompt recovery measures should a customer's Web page fail. It is possible to take.

Further, the operation monitoring terminal 11 is used by the customer's We
When a failure occurs on page b, this web page can be replaced with a page for maintenance until the failure is restored. For this replacement of the Web page, an appropriate method can be selected according to the content of the failure that has occurred and the operation of the Web page.

For example, a maintenance page may be held on each of the user servers 20a to 2na and replaced with the faulty page, or the URL of the maintenance page is automatically jumped to. You may do it. The maintenance page can be held in the operation monitoring terminal 11 or the user terminals 20b to 2nb of the respective users. This maintenance page, even if it mainly conveys that restoration is in progress, or like the so-called mirror server system, the original W
It is also preferable to have all the same functions as the eb page.

When the operation monitoring terminal 11 receives the restoration work completion notice from the development department terminal 12, it sends the restoration notice to the corresponding user terminal, development department terminal 12 and sales department terminal 13. This recovery notification may be automatically transmitted in response to the reception of the recovery work completion notification from the development department terminal 12, or the operation supervisor may access the corresponding user server after the recovery work completion notification is received. Then, after confirming the restoration of the Web page, the restoration notice may be transmitted. As the operation monitoring terminal 11, a personal computer, a notebook computer, a mobile tool or the like can be used. Further, an information processing device such as a workstation or a server may be used as the operation monitoring terminal 11.

The development department terminal 12 receives the normal operation notification, the failure occurrence notification and the recovery notification from the operation monitoring terminal 11, and also accesses the user servers 20a to 2na to recover the failure. Further, after the restoration is completed, the restoration work completion notice is transmitted to the operation monitoring terminal 11. As the development department terminal 12, a personal computer, a notebook computer, a mobile tool, or the like can be used. Further, an information processing device such as a workstation or a server may be used as the development department terminal 12.

The sales department terminal 13 is the user server 20a.
~ 2na can be accessed to view the customer's Web page, and normal operation notification, failure occurrence notification, and recovery notification can be received from the operation monitoring terminal 11. The sales department terminal 13 is a personal computer, a notebook computer, a mobile tool, or an STV (Set-T).
Op Box), mobile phone, PHS, PDA
Etc. can be used.

The user servers 20a to 2na are the W of the customer.
A web server or the like that stores an eb page and publishes it on the Internet.
Monitor the operating status of Web pages. When a failure occurs, the recovery from the development department terminal 12 is received.

This restoration work can be appropriately executed according to the operation mode and the contents of the failure. For example, if there is a failure in the program of the Web page, the user servers 20a to 2na may be remotely operated from the development department terminal 12 via the communication line, or the normal We from the development department terminal 12 may be performed.
It is also possible to upload the page b to the user servers 20a to 2na and replace the failed web page with this normal one. Alternatively, the Web page in which the failure has occurred is transmitted from the user servers 20a to 2na to
Download to development department terminal 12 and develop department terminal 1
User server 20a to 2na after correction in 2.
You can upload it to and replace it with this.

Alternatively, the person in charge of the development department may directly operate the user servers 20a to 2na to perform the restoration. If the failure is caused by the hardware of the user servers 20a to 2na, it can be considered to replace the user servers 20a to 2na with a normal one and install the Web page of the customer. Furthermore, it is possible to perform this restoration not from the development department terminal 12 but from the operation monitoring terminal 11.

The user terminals 20b to 2nb are terminals used by customers, and the corresponding user servers 20a.
2na to access its own Web page, and can receive a normal operation notification, a failure occurrence notification, and a recovery notification from the operation monitoring terminal 11. The user terminals 20b to 2nb are personal computers, notebook computers, mobile tools, STV (S
et-Top Box), mobile phone, PH
S, PDA, etc. can be used.

The communication line 30 may be a publicly known public line, a commercial line or a dedicated line which is publicly known.
Further, the operation monitoring terminal 11, the development department terminal 12, the sales department terminal 13, and the user system units 20 to 2n can be configured with the same or separate communication lines.

Further, the communication line 30 is the operation monitoring terminal 1
1, a development department terminal 12, a sales department terminal 13, and a user system unit 20 to 2n are lines that can be connected wirelessly or by wire. For example, a mobile terminal network, a public line network, a dedicated line network, the Internet. It can be configured by a line network and an intranet network.

Next, a processing procedure in the Web page operation monitoring system of the first embodiment will be described with reference to FIG. The figure is an operation procedure diagram showing the processing procedure in the Web page operation monitoring system of the present embodiment. In addition, in the figure, it is preferable to omit the steps shown by the dotted lines depending on the operation mode.

The operation monitoring terminal 11 performs operation monitoring of the Web page of the customer included in the user server 20a according to the operation monitoring requirements (step 10). The operation monitoring is performed at the frequency set in the operation monitoring requirements (regular or random), and the user server 20.
It is executed by accessing "a" and automatically confirming a predetermined operation of the Web page.

Then, as a result of the monitoring, the user server 20a
However, if it is determined that the operation is normally performed within the range of the operation monitoring requirements (for example, only the top page is monitored), the user terminal 20b, the development department terminal 12, and the sales department terminal 13 are notified of the normal operation. Is sent (Step 1
1). Further, when a failure is detected in the customer's Web page (step 12), the failure occurrence is confirmed (step 13) according to the operation mode and need, and the failure occurrence notification is sent to the user terminal 20b and the development department. It is transmitted to the terminal 12 and the sales department terminal 13 (step 14).

Next, the operation monitoring terminal 11 is the user server 2
The customer's Web page in 0a is replaced with the maintenance page (step 15). As described above, this replacement may be, for example, displaying that maintenance is being performed or automatically jumping to the mirror server, depending on the operation policy and the content of the failure. . In addition, this step may be omitted if replacement is not particularly required.

Next, the development department terminal 12 restores the Web page of the customer in the user server 20a (step 16). As described above, this restoration work can also take an appropriate form according to the operation policy and the content of the failure. When the restoration is completed (step 17), the development department terminal 12 transmits a restoration work completion notice to the operation monitoring terminal 11 (step 18). On the contrary,
The operation monitoring terminal 11 uses the user server 20 as necessary.
Access the customer's Web page in a, confirm the restoration (step 19), and send a restoration notice to the user terminal 2
0b, the development department terminal 12 and the sales department terminal 13 (step 20).

If the processing procedure in the Web page operation monitoring system is set in such an order, it becomes possible to easily realize the operation monitoring of the Web page, which has conventionally been a heavy load, and the operation monitoring is carried out 24 hours a day. In doing so, it is possible to improve the operational quality. Further, it becomes possible to easily deal with monitoring of a plurality of Web pages, so that a stable service can be provided. Furthermore, in the event of a failure, it will be possible to promptly provide information and support recovery, and provide recovery notification and W after recovery.
It is possible to quickly respond to the publication of the eb page.

[Second Embodiment] Next, a second embodiment of the present invention will be described with reference to FIG. The figure is an operation procedure diagram showing the processing procedure in the Web page operation monitoring system of the present embodiment. The present embodiment is different from the first embodiment in that the operation monitoring terminal 11 performs the recovery work instead of the development department terminal 12. The other components are the same as in the first embodiment, and the system configuration of this embodiment is also the same as the block diagram shown in FIG.

First, the operation (steps 30 to 35) from the operation of the operation monitoring terminal 11 accessing the user server 20a to the replacement of the customer's Web page in the user server 20a with the maintenance page will be described. Operation in One Embodiment (Steps 10 to 10)
The same as step 15).

Next, the operation monitoring terminal 11 restores the Web page of the customer in the user server 20a (step 36). This restoration work can be performed in the same manner as when the development department terminal 12 is performed. The operation (steps 38 and 39) after the recovery work is completed (step 37) is the same as the operation (steps 19 and 20) of the first embodiment.

If the processing procedure in the Web page operation monitoring system is arranged in such an order, the operation department can deal with the recovery when a failure occurs in the Web page of the customer.

[Third Embodiment] Next, a third embodiment of the present invention will be described with reference to FIG. The figure is an operation procedure diagram showing the processing procedure in the Web page operation monitoring system of the present embodiment. This embodiment is a combination of the first embodiment and the second embodiment, and when the failure occurring in the Web page is serious, the development department terminal 12
Is in charge of restoration, and if it is something other than that, such as one that can be easily restored, the operation monitoring terminal 1
1 is for recovery.

The criterion for determining whether or not the failure is serious can be set as appropriate according to the operating mode, etc., but in this embodiment, as an example, the case where the top page is not operating normally is regarded as a serious failure. , A failure other than the top page is judged as a non-critical failure. In addition, in FIG. 4, the subject of the operation is the principle operation monitoring terminal 11, but the steps indicated by the dotted lines are the operations or states in other servers and terminals, respectively.

The specific procedure will be described below with reference to the operation procedure diagram. The operation monitoring terminal 11 performs operation monitoring (step 50) and confirms whether the top page of the customer's Web page is operating normally (step 51). If it is operating normally, then it is confirmed whether other pages are operating normally (step 52). If the other pages are also operating normally, the user terminal 20b, the development department terminal 12, and the sales department terminal 13
A normal operation notification is automatically transmitted to (step 53).

In step 51, if the top page is not operating normally, a serious failure occurrence notification is automatically sent to the user terminal 20b, the development department terminal 12 and the sales department terminal 13 (step 54). The Web page is replaced with the maintenance page (step 55). Instead of automatically sending this serious failure occurrence notification, it is also possible to send it by the operation supervisor after confirming the failure in the operation department. Further, depending on the degree of failure, it may be possible to deal with the recovery without sending the serious failure occurrence notification. The same applies to the failure occurrence notification in the subsequent step 61.

Next, the recovery work is performed by the development department terminal 12 (step 56), and the recovery is completed (step 5).
7). The operation monitoring terminal 11 receives the recovery completion notification transmitted from the development department terminal 12 upon completion of the recovery (step 58) and confirms the recovery (step 59), and then the user terminal 20b, the development department terminal 12 and the sales department terminal. Thirteen
A recovery notice is sent to the client (step 60). It should be noted that it is also preferable that this restoration notification is automatically transmitted in response to the reception of the restoration completion notification, from the viewpoint of quick restoration correspondence. This also applies to the recovery notification in step 66 which will be described later.

In step 52, if the pages other than the top page are not operating normally, the user terminal 2
0b, the development department terminal 12 and the sales department terminal 13 are automatically notified of a failure (step 61), and the Web page is replaced with a maintenance page (step 62). In this case as well, as in the case of a serious failure, the operation supervisor can send the failure notification after confirming the failure without automatically sending the failure occurrence notification. Depending on the situation, it may be possible to deal with the recovery without sending the failure occurrence notification.

Next, the operation monitoring terminal 11 performs the recovery work (step 63), and the recovery is completed (step 64).
Then, the operation monitoring terminal 11 confirms the restoration (step 6
After performing 5), the recovery notification is transmitted to the user terminal 20b, the development department terminal 12 and the sales department terminal 13 (step 66).

If the processing procedure in the Web page operation monitoring system is arranged in such an order, when a failure occurs in the Web page of the customer, according to the content of the failure,
It is possible for the development department and the operation department to cooperate and respond.

The operation monitoring and the failure occurrence notification in the above embodiment are executed by the Web page operation monitoring program. This Web page operation monitoring program
Send commands to each component of the computer, perform predetermined processing,
For example, operation monitoring processing, failure occurrence notification processing, etc. are performed. As a result, these processes are realized by the operation monitoring terminal 11 and the user server 20a in which the Web page operation monitoring program and the computer cooperate.

The Web page operation monitoring program can be stored in a ROM or a hard disk of a computer, or can be stored in a computer-readable recording medium, for example, an external storage device or a portable recording medium. The external storage device is a storage expansion device that has a built-in recording medium such as a magnetic disk and is externally connected to, for example, the operation monitoring terminal 11. On the other hand, the portable recording medium is a recording medium that can be mounted in a recording medium driving device (drive device) and is portable, and is, for example, a CD-RO.
M, flexible disk, memory card, magneto-optical disk, etc.

The program recorded on the recording medium is loaded into the RAM of the computer and executed by the CPU. By this execution, the functions of the operation monitoring terminal 11 and the user server 20a of the present embodiment described above are realized. Further, when the Web page operation monitoring program is loaded on a computer, the Web page operation monitoring program held by another computer can be downloaded to its own RAM or external storage device using a communication line. This downloaded web
The page operation monitoring program is also executed by the CPU,
It realizes operation monitoring processing and failure notification processing.

The present invention is not limited to the above embodiment, and for example, when a user terminal, a development department terminal, or a sales department terminal tries to access the customer's Web page of the user server, When the access cannot be made due to the side of the user server having the Web page, the server of the Internet service provider relaying the access is made to notify the operation monitoring terminal 11 of that, and the design is appropriately changed. It is possible.

[0066]

As described above, according to the present invention, in the operation monitoring of the Web page of the customer, conventionally, it was necessary to individually respond to the individual request of the customer. By constructing a Web page operation monitoring system that can meet all requirements, it is possible to change to a form that enables the operation department to propose an operation monitoring form to customers. Becomes
Moreover, when the number of customers is particularly large, the load on the operation department has conventionally been very large.
By implementing the eb page operation monitoring system, the operation department can easily perform operation monitoring.
In the event of a failure, it will be possible to promptly provide information and respond to recovery, improve its operational quality, and provide stable service.

Further, the Web page operation monitoring program can realize this operation monitoring function, failure occurrence notification function, etc. by sending a predetermined command to each component of the computer. Accordingly, these functions and the like can be realized by an operation monitoring terminal, a user server, etc. in which the Web page operation monitoring program and the computer cooperate.

[Brief description of drawings]

FIG. 1 is a block diagram showing the configuration of a Web page operation monitoring system according to each embodiment of the present invention.

FIG. 2 is an operation procedure diagram showing an operation of the Web page operation monitoring system according to the first embodiment of the present invention.

FIG. 3 is an operation procedure diagram showing an operation of the Web page operation monitoring system according to the second embodiment of the present invention.

FIG. 4 is an operation procedure diagram showing an operation of the Web page operation monitoring system according to the third embodiment of this invention.

[Explanation of symbols]

10 Operation monitoring system provider 11 Operation monitoring terminal 12 Development department terminal 13 Sales department terminal 20, 21, 2n user system section 20a, 21a, 2na user server 20b, 21b, 2nb user terminals 30 communication lines

Claims (11)

[Claims] 1. A web page operation monitor for monitoring a web page of a user server via a communication line by an operation monitor terminal and transmitting a monitor result to at least one of a user terminal, a development department terminal or a sales department terminal. The operation monitoring terminal accesses the user server regularly or at any time, and the We monitoring is performed based on operation monitoring requirements.
Check whether page b is operating normally, and if it is operating normally, send a normal operation notification to at least one of the user terminal, the development department terminal, or the sales department terminal, and operate normally. If not, a failure occurrence notification is transmitted to at least one of the user terminal, the development department terminal or the sales department terminal, and the operation monitoring terminal or the development department terminal transmits the Web
The page is restored via a communication line, and the operation monitoring terminal, after the restoration of the Web page,
A method for monitoring operation of a web page, characterized in that a restoration notice is transmitted to at least one of the user terminal, the development department terminal, and the sales department terminal. 2. An operation monitoring terminal for monitoring a Web page of a user server via a communication line We.
A b-page operation monitoring system, which regularly or at any time accesses the user server to confirm whether or not the Web page is normally operating based on the operation monitoring requirements, and when it is normally operating. Includes an operation monitoring terminal that transmits a normal operation notification to a notification target terminal, the user server that is monitored by the operation monitoring terminal, and a user terminal that receives a normal operation notification transmitted from the operation monitoring terminal, A Web page operation monitoring system comprising: a user system unit having the user server and the user terminal; and a communication line connecting the operation monitoring terminal. 3. The Web page operation monitoring system according to claim 2, wherein there are a plurality of the user system units. 4. The Web page operation monitoring system according to claim 2, wherein the notification target terminal includes at least one of a development department terminal and a sales department terminal in addition to the user terminal. . 5. The operation monitoring terminal confirms whether or not the Web page is operating normally based on the operation monitoring requirements, and if it is not operating normally, issues a failure notification to the notification target. It transmits to a terminal, The Web page operation monitoring system in any one of Claims 2-4 characterized by the above-mentioned. 6. The operation monitoring terminal according to claim 2, wherein the web page is replaced with a page for maintenance when the web page is not operating normally. Web page operation monitoring system. 7. When the Web page is not operating normally, either the development department terminal or the operation monitoring terminal accesses the user server via a communication line,
The web page operation monitoring system according to any one of claims 2 to 6, wherein the web page is restored. 8. The operation monitoring requirement is to set a distinction between a serious failure and other failures, and when the generated failure is a serious failure, the development department terminal restores and the generated failure is The Web page operation monitoring system according to claim 7, wherein the operation monitoring terminal performs recovery in the case of a failure other than a serious failure. 9. The W according to claim 5, wherein the operation monitoring terminal transmits a recovery notification to the notification target terminal after the Web page is recovered.
eb page operation monitoring system. 10. The Web page operation monitoring system according to claim 2, wherein the operation monitoring terminal manages the access authority to the user server. 11. A web page operation monitor for causing an operation monitor terminal to monitor a web page of a user server via a communication line and to transmit the monitoring result to at least one of the user terminal, the development department terminal or the sales department terminal. A program, which causes the operation monitoring terminal to access the user server regularly or at any time, and confirms whether the Web page is normally operating based on the operation monitoring requirements, and is normally operating. In this case, the normal operation notification is transmitted to at least one of the user terminal, the development department terminal or the sales department terminal, and when not operating normally, the failure occurrence notification is transmitted to at least the user terminal and the development department. Send to either the terminal or the sales department terminal, and after the Web page is restored, At least the user terminal, the development unit terminal or Web page operation monitoring program for executing be sent to one of the sales terminal.