JP2003112613A - Method for providing work point detail and server for providing work point detail - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a method for providing work point details and a server for providing work point details capable of preventing an error in counting work points by determining an error of equipment automatically by the server and obtaining maintenance work points taking equipment into account and shortening the time required for calculating work points. SOLUTION: Work points when performing vehicle maintenance are retrieved by taking equipment information obtained by accepting an input of customer's vehicle information and analyzing and retrieving the vehicle information into account to prepare work point details, and an estimate of vehicle maintenance is calculated corresponding to work items selected by a customer from among the work point details to prepare the work point details and estimate details as display data.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a work point specification providing method and a work point specification providing server for providing a customer with a work point specification and an estimate specification for vehicle maintenance in an automobile maintenance factory or the like.

[0002]

2. Description of the Related Art Conventionally, in the automobile maintenance industry, the number of work points (for example, basic inspection = 1.9 etc.) is attached to each work item in consideration of the time, process, complexity, etc. required for the maintenance work. Work wages corresponding to points are added to the price.
When calculating the number of work for maintenance work, a person with expert knowledge of car maintenance is based on the standard car maintenance work score table issued by the Japan Automobile Maintenance Association (Nichiseiren). Based on their knowledge and experience, they calculated specific work points corresponding to the customer's vehicle type. Then, based on the number of work points of the maintenance work determined in response to the request of the customer, an estimated specification of the maintenance / technical charge for the maintenance of the customer's vehicle is calculated. At that time, in order to describe the quotation details, the person in charge took time to fill in the mistakes while being careful.

On the other hand, in recent years, the calculation of the number of work points is data-processed using a computer terminal or the like. The number of work points is displayed in a list from the car maintenance standard work point table data stored in advance in the terminal according to the type and model of each Japanese car manufacturer, regular inspection and general maintenance, and the item selected from this is displayed. Added to service details.

[0004]

However, in the case of the above-mentioned prior art, the following problems have occurred. In the calculation of the number of work points by the person in charge as described above, the person in charge having the technical knowledge of automobile maintenance relies on that knowledge and experience to calculate the concrete number of work points corresponding to the customer's vehicle type. An inexperienced person not only takes time to calculate the number of work points, but also sometimes makes a mistake in the number of work points. In addition, since the work is performed by a person, even a person who is inexperienced or inexperienced may make the same mistake.

In the automobile maintenance industry, it is usually necessary to describe a large amount of work details when preparing a quotation or a work order / delivery slip, so that the "time" is also required during the processing. Similar problems such as "it takes" and "it is easy to make a mistake" have occurred.

In calculating the number of work points using a computer terminal, the number of work points is displayed in a list by vehicle type / model, regular inspection / general maintenance. However, in recent years, ABS (Antilock-Brake System) and power
Many types of vehicles are equipped with equipment that incorporates high-precision technology such as steering, and the equipment they have is different. Due to this, during maintenance work, the procedure steps and complexity of the maintenance work will differ depending on the presence or absence of this equipment and the location of the equipment, so the number of work points will also be changed accordingly. Need to be calculated. further,
Since ABS, power steering, etc. are equipments that incorporate high-precision technology, their maintenance is also required and should be subject to vehicle maintenance. In this way, the task is to calculate the number of work points in consideration of the equipment of the vehicle.

The present invention has been made in view of the above matters, and the server automatically determines the difference in equipment, and obtains the maintenance work number in consideration of the equipment, thereby making a mistake in obtaining the work number. It is an object of the present invention to provide a work point specification providing method and a work point specification providing server that can prevent the above and reduce the time for calculating the work point.

[0008]

In order to solve the above problems, the present invention has the following means.

That is, the customer's vehicle information input is accepted, the vehicle information is analyzed, the equipment information found is taken into consideration, and the number of work points for vehicle maintenance is retrieved to create a detailed work point number. , Furthermore, an estimate of vehicle maintenance is calculated corresponding to the work item selected by the customer from the work point details,
The work point details and the estimate details are generated as display data.

When the maintenance work points are acquired, the work point specification providing server judges the equipment information of the vehicle based on the model number / classification of the vehicle or the full model information, and the work points due to the difference in the equipment of the vehicle. The increase and decrease of is automatically judged and acquired.
By automatically determining the difference in the equipment and acquiring the maintenance work point specification by the work point specification providing server, it is possible to prevent a mistake in obtaining the work point and shorten the time for calculating the work point.

By using the work point specification providing server to automatically create a work estimate specification based on the maintenance work point specification data, even a relatively inexperienced person without specialized knowledge can You can easily and quickly create a quote for maintenance work.

A work point specification providing server for providing a customer with a work point specification and a quotation specification for vehicle maintenance receives a customer's vehicle information, and analyzes the vehicle information to retrieve vehicle equipment information. And a step of retrieving the number of work points for vehicle maintenance taking the equipment information into consideration to create a work point specification, and a vehicle corresponding to the work item selected by the customer from the work point specification. A program for providing a work point specification for executing a step of calculating an estimate of maintenance and a step of generating the work point specification and the estimate specification as display data.

[0013]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to the drawings. However, the configuration described in this embodiment is not intended to limit the technical scope of the present invention to them unless otherwise specified. 1 to 7, a work point specification providing method and a work point specification providing server according to an embodiment of the present invention will be described.

FIG. 1 is a block diagram of a network 3 to which a web server 1 (hereinafter referred to as server 1) which is a work point specification providing server is connected. The server 1 provided in the service center 8 that provides and manages information about vehicles to each maintenance factory uses a network 3 such as WWW (World Wide Web) to provide a maintenance factory 9 for vehicles such as automobiles.
It is connected to the web terminals 2, 2'provided in 9 '. The control block of this server 1 is shown in FIG. In addition,
Instead of installing the service center 8, the server 1 may be provided in the maintenance factory to manage the vehicle information.

In FIG. 2, reference numeral 5 is a display device for displaying information represented by characters, still images, moving images, etc. to the user. The display device 5 includes a cathode ray tube display (CRT =
Cathode-Ray Tube Display), Liquid Crystal Display (LCD)
= Liquid Crystal Display), light emitting diode (LED = Li
ght Emitting Diode) etc. are used. 6 is a keyboard,
It is an input device for inputting various information including a mouse and the like. Reference numeral 7 denotes an output device such as a printer that prints out various information stored in the server 1 such as screen information of the display device 5 as necessary.

As the internal structure of the server 1, a hard disk device 4, a CPU (Central Processing Unit) 11, a main memory 12, and a ROM (Read-Only Memory) 13 are connected via a bus 17. Further, the hard disk device 4 is constructed with each database that stores necessary information for each information processing.

The information processing section 10 is a CPU (Central Processing Unit) 1 for controlling the entire web server 1.
1. Main memory 12 Hard disk drive
(Storage means) 4 stores software for information processing. An operating system (OS) and application software (analysis program, information processing program) are installed in the hard disk device 4 of the web server 1. Further, the hard disk device 4 serves as a work description database 18, which is a database of maintenance work information corresponding to each vehicle information, and is provided as an equipment information database 1
9. A work point database 20 and an estimate detail database 21 are stored. Each database as the work description database 18 will be described in detail later.

The communication control unit 14 is a communication control program for connecting to a network for communication, and a modem 15.
And an interface circuit with the net control device 16. The modem 15 is a low speed modem (V2
1) High-speed modem (V27ter, V2) for sending and receiving image information
9, V33, V17, etc.) and a DTMF (Dual Tone Multi-Frequency = PB signal) transmission / reception function. The network control device 16 is a telephone network or ISDN (Integrated Services Digital Network).
It is an interface circuit with the line of k) and has an automatic call origination / termination function. The bus 17 is for transferring data between each circuit in the server 1.

FIG. 7 is a flowchart showing the steps of executing the troubleshooting data providing method. With reference to FIGS. 1 and 2, the execution steps of the work point specification providing method according to the present embodiment will be described more specifically along the flowchart of FIG. 7. In this embodiment, the vehicle owned by the customer is a sedan-type AT (automatic
(Transmission) car, and power as equipment
A vehicle equipped with steering and an ABS (Antilock-Brake System) is taken as an example. In FIG. 1, the person in charge of the maintenance shop 9 who has received the customer's vehicle maintenance request is the web terminal 2
The server 1 is accessed via the network 3.

The person in charge is "vehicle type,
Enter the model designation number, classification, full model "(S1
01). The server 1 analyzes the vehicle information by an analysis program (not shown) of the hard disk device 4 shown in FIG. 2 and searches the equipment information database 19 for equipment information of equipment installed in the customer's vehicle. Put out. That is, the increase / decrease in the number of work points due to the difference in the equipment of the vehicle is automatically determined and acquired by the analysis program (S10
2). This equipment information database 19 covers the information of the equipments equipped in each vehicle of each manufacturer and is made into a database corresponding to each vehicle information.

Then, the number of work points for vehicle maintenance is taken into consideration in the work number database 20 in consideration of the retrieved equipment information.
And a work point specification is created (S103). This work point number database 21 changes the procedure number and the complexity of the maintenance work depending on the presence or absence of equipment and the location where the equipment is installed during the maintenance work. In consideration of this, the number of work points is determined in advance and made into a database. Note that the work point specification includes maintenance of each equipment item as a maintenance item by reflecting the equipment information. The display data of the work point specification is generated as a web page (or a work point specification table) (S104).

Further, a quotation for vehicle maintenance is calculated from the quotation detail database 21 corresponding to the work item selected by the customer from the above-mentioned detailed work points, and a quotation detail is prepared based on the data (S105). The estimated statement database 21 is a database of information about work costs, information about each component price, and other information required as maintenance fees. The display data of the estimate details is generated as a web page (or a work score specification table) (S10).
6). Also, it is judged whether or not there is an instruction to create a quotation (S10
7) If there is an instruction to create a quote, a quote as a document is created (S108). With the above, the execution step of the work point specification providing method is completed.

FIG. 3 is a diagram showing an example of the construction of a work point specification and a quotation specification in which the generated display data is printed by the output device of the web terminal 2 (in some cases, the output device 7 of the server 1) and expressed as a document. 3 and FIG. Also,
The generated display data is distributed to the web terminal 2 by the server 1, and the configuration example of the web screen displayed on the display device (not shown) of the web terminal 2 is shown in FIGS. 5 and 6.

FIG. 3 shows a maintenance work point specification table 22 which can be printed from the web terminal 2 and presented to the customer.
In the maintenance work score detailed table 22, reference numeral 23 is a work number assigned to each maintenance work defined in the automobile maintenance standard work score table issued by the Japan Automobile Maintenance Association (Nisseiren), 24 is a work item that describes the maintenance work contents such as inspection, adjustment, desorption, and replacement, 25 is the number of work points determined in consideration of the equipment information of the vehicle corresponding to the work item 24, and 26 is a remarks column. is there.

The maintenance work point detailed table 22 is created in consideration of the equipment information of the vehicle analyzed and searched from the customer's vehicle information, and other general items such as basic inspections are included as the work item 24. Work items for AT vehicles such as automatic transmission desorption, power steering,
Work items related to ABS, etc. are included in the table.
This maintenance work number specification table 22 enables the customer to efficiently check and select not only general maintenance work but also maintenance items for the equipment of his / her vehicle.

Reference numeral 28 is a confirmation field displaying the input contents of the customer's vehicle information input by the person in charge. Vehicle information column 2
In FIG. 8, 29 is a vehicle name column of the customer's vehicle, a vehicle type column in which the vehicle type is described, 30 is a model designation number column, 31 is a classification division column in which the classification of the customer's vehicle is described, and 32 is a full model of the customer's vehicle. Is a full model column describing. The vehicle information reflects the contents input by the person in charge on the previous screen (not shown). The equipment information is retrieved by the analysis program of the hard disk device 4 judging the input vehicle information.

FIG. 4 shows a maintenance work quotation 27 presented to the customer as a so-called quotation. In the maintenance work estimate statement 27, 33 is a maintenance work point specification column in which the contents of the maintenance work selected and decided by the customer from the maintenance work items of the maintenance work point table 22 of FIG. 3 are listed as a list. In the maintenance work point specification column 33, the work points corresponding to the contents of the maintenance work are also described, and the total of the points is also calculated. In the embodiment of FIG. 4, the total number of work points is “5.0”.

Further, 34 is the above-mentioned maintenance work point number column 33.
It is an estimate detail column that displays an estimate of the maintenance fee corresponding to the work point detail item. As a maintenance fee in the quotation statement column 34,
The labor cost for maintenance work and replacement due to maintenance work,
The cost of replaced parts is listed. In the embodiment of FIG. 4, as a breakdown of the maintenance fee in the quotation detail section 34, the work fee is 32500 yen, the parts cost of the ABS front wheel speed sensor replaced by the replacement work is 37500 yen, and the total is 70,000. It is a circle. In addition, the work wage is a fixed predetermined fee per one work point in the total work points
It costs 6500 yen.

Next, FIG. 5 shows an example of the construction of the maintenance work number specification web service in which the maintenance work number specification table 22 of FIG. 3 can be displayed and operated on the web. Reference numeral 36 denotes a work point detail display web page which enables the customer to select and determine a maintenance work item desired by performing a predetermined operation on the web screen 35. The configurations of the vehicle information column 37 and the maintenance work score table column 38 are substantially the same as those of the maintenance work score table 22 of FIG.

In the maintenance work number table column 38, it is determined that the customer's desired work item is selected by clicking the blank column of the selection column 39 at the left end of the maintenance work item desired by the customer with the mouse as the input device. Become. When the desired work item is selected, the selection decision button 40 is clicked to decide the maintenance work item. In addition, when canceling all the selected items, the selection cancel button 41 can be clicked to cancel.

When the maintenance work item is decided by clicking the selection decision button 40 in FIG. 5, the data of the selection item is transmitted from the web terminal 2 to the server 1. Based on the data, the hard disk drive 4 of the server 1 calculates a vehicle maintenance quotation from the quotation detail database 21 corresponding to the work item selected by the customer, and delivers the quotation detail information to the web terminal 2.

The delivered web screen (maintenance work estimate statement web service) is shown in FIG. In FIG. 6, reference numeral 43 is a work estimation details display web page distributed from the server 1 on the web screen 42. The configurations of the vehicle information column 44, the maintenance work score detail column 45, and the estimate detail column 46 are substantially the same as those of the maintenance work estimate statement 27 of FIG.

On the other hand, a work point specification providing server for providing a customer with a work point specification and a quote specification for vehicle maintenance receives the vehicle information of the customer, and analyzes the vehicle information to obtain vehicle equipment information. Corresponding to the work item selected by the customer from the step of searching, the step of searching the number of work points for vehicle maintenance taking the equipment information into consideration and creating the work point detail, And a step of calculating a vehicle maintenance estimate and a step of generating the work point specification and the estimate specification as display data. As a result, not only the work point specification providing service using the work point specification providing server but also the service for providing the work point specification providing program as software can be realized.

As described above, when the maintenance work points are acquired, the work point specification providing server judges the equipment information of the vehicle based on the model number / classification of the vehicle or the full model information, and provides the work point specification. The server automatically determines the difference in equipment and obtains the maintenance work point details, thereby preventing mistakes in the work points and shortening the time for calculating the work points.

By using the work number specification providing server to automatically create the work estimation details based on the maintenance work number specification data, even a relatively inexperienced person having no specialized knowledge can You can easily and quickly create a quote for maintenance work.

[0036]

As described above, the present invention accepts the customer's vehicle information input, analyzes the vehicle information, and takes into consideration the equipment information searched for. To create a work point specification, calculate a vehicle maintenance quotation corresponding to the work item selected by the customer from the work point specification, and generate the work point specification and the quotation specification as display data. By doing so, the server automatically determines the difference in equipment and acquires the maintenance work points that take into consideration the equipment, thereby preventing mistakes in the work points and shortening the time for calculating the work points. It is possible to provide a work point specification providing method and a work point specification providing server that enable the above.

[Brief description of drawings]

FIG. 1 is a configuration diagram of a network to which a work point specification providing server according to an embodiment of the present invention is connected.

FIG. 2 is a control block diagram of a work point specification providing server according to the exemplary embodiment of the present invention.

FIG. 3 is a schematic diagram showing a configuration example of a maintenance work point specification table created by the work point specification providing method according to the embodiment of the present invention.

FIG. 4 is a schematic diagram showing a configuration example of a maintenance work estimate statement prepared by the method for providing a work point specification according to the embodiment of the present invention.

FIG. 5 is a schematic diagram showing a configuration example of a web screen distributed by a work point specification providing server according to the exemplary embodiment of the present invention.

FIG. 6 is a schematic diagram showing a configuration example of a web screen distributed by a work point specification providing server according to the exemplary embodiment of the present invention.

FIG. 7 is a flowchart showing execution steps of the method for providing a work point specification according to the embodiment of the present invention.

[Explanation of symbols]

1 (web) server 2 Web terminal 2'web terminal 3 network 4 Hard disk drive (HD) 5 Display device 6 Input device 7 Output device 8 service centers 9 maintenance factory 9'Maintenance factory 10 Information processing section 11 CPU (Central Processing Unit) 12 main memory 13 ROM (Read-Only Memory) 14 Communication control unit 15 modem 16 Net control device 17 bus 18 work details database 19 Equipment information database 20 work score database 21 Quote Detail Database 22 Maintenance work score table 23 Work number column 24 Work item column 25 Work score column 26 Remarks column 27 Maintenance work estimate statement 28 Vehicle information column 29 vehicle type column 30 Model designation number column 31 Category classification column 32 Full model field 33 Maintenance work number specification column 34 Estimate details column 35 Web screen 36 (for displaying detailed work points) Web page 37 Vehicle information column 38 Maintenance work score table column 39 Selection column 40 Selection decision button 41 Cancel selection button 42 Web screen 43 (for displaying work quotation details) Web page 44 Vehicle information column 45 Maintenance work score column 46 Quote details column

Claims (3)

[Claims] 1. A customer's vehicle information input is accepted, the vehicle information is analyzed to find out vehicle equipment information, and the number of work points is searched by searching for the number of work points for vehicle maintenance taking the equipment information into consideration. A work point specification providing method for creating a specification, calculating an estimate of vehicle maintenance corresponding to a work item selected by a customer from the work point specification, and generating the work point specification and the estimate specification as display data. 2. A means for receiving a customer's vehicle information input, a means for analyzing the vehicle information to retrieve vehicle equipment information, and a number of work points for vehicle maintenance taking the equipment information into consideration. Means for searching and creating a work point specification, means for calculating an estimate for vehicle maintenance corresponding to a work item selected by the customer from the work point specification, and display data for the work point specification and the estimate specification A work point specification providing server including: 3. A work point specification providing server, which provides a customer with a work point specification and a quotation specification for vehicle maintenance, receives a customer's vehicle information input, and analyzes the vehicle information to obtain vehicle equipment information. The step of searching, the step of searching the work points for vehicle maintenance taking the equipment information into consideration and creating the work point specification, and the step corresponding to the work item selected by the customer from the work point specification. A work point specification providing program for executing a step of calculating a vehicle maintenance estimate by means of the above, and a step of generating the work point specification and the estimate specification as display data.