JP2003058793A - Support system for shifting to new service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a support system shifting to a new service enabling both of a service provider and a user to perform service shifting easily in the case of shifting from a contracted membership service to an un-contracted new service membership between the service provider and the user. SOLUTION: New service identification information for identifying a new service, existent service identification information for identifying an existent service and contractor identification information for identifying a contracted user are made to correspond to each other and registered in advance. When the user applies for canceling the existent service at the same time as contraction of the new service, the new service is registered and the existent service is cancelled based on the registration while being made to correspond to each other.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a new service transition support system, and particularly to service provision when a contracted subscription service is transitioned to an uncontracted new service subscription between a service provider and a user. The present invention relates to a new service migration support system that enables both users and users to easily perform service migration.

[0002]

2. Description of the Related Art In recent years, new services have been introduced one after another in order to overcome the competition with other companies in the same industry. For example, discount services provided by telephone companies (family discount, student discount)
Etc. are applicable.

[0003]

However, when subscribing to a new service provided by a telephone company, for example, some users may have already received similar services. In such a case, it is necessary to cancel the contracted similar service, because receiving the partially duplicated services at the same time results in partial double payment of the fee. When a user makes such a new contract (change of contract contents) and contract cancellation via the Internet or electronic mail, operation of a personal computer or a mobile terminal (for example, an i-mode terminal) is troublesome. Further, in the case of performing procedures for new contract and contract cancellation with documents, the cost will increase for user managers such as telephone companies due to the large number of users.

Therefore, an object of the present invention is to make it easy for both a service provider and a user to make a transition from a contracted subscription service to an uncontracted new service subscription between the service provider and the user. It is to provide a new service transition support system that enables the service transition to.

[0005]

In order to solve the above problems, the present invention provides a new service contract registration means for registering a new service contract different from the existing service being provided by a service provider under contract with a user. And an existing service contract cancellation means for canceling an existing service contract with the user,
Various identification information registration means for registering new service identification information for identifying the new service, existing service identification information for identifying the existing service, and contractor identification information for identifying the contracted user in association with each other; When a contractor for a new service is applied at the same time as a contract for a new service from a person, a new service is registered based on the registered correspondence and a contractor information control means for canceling the existing service is provided. It is characterized by having.

In this way, when the user makes a contract for a new service and cancels the existing service at the same time, the new service is registered based on the registered association and the existing service is registered. Since the cancellation is performed, both the service provider and the user can easily perform the service transition procedure.

[0007]

BEST MODE FOR CARRYING OUT THE INVENTION The present invention will be described below with reference to the illustrated embodiments. FIG. 1 is a system configuration diagram of the present embodiment, FIG. 2 is a diagram showing a configuration and an operation concept of a new service contract server and the like constituting the system, and FIG. 3 is a flowchart of the present embodiment. In the present embodiment, a case will be described in which the telephone company has already provided the existing service to the user and provides a new service that replaces the existing service. As shown in FIGS. 1 and 2, the system according to the present embodiment includes a new service contract server 10 that is a “server, new service migration support server” and a service provider terminal 20.
And a user terminal 30 which is a “user terminal” are connected to the Internet 40 which is a “network”.

The new service contract server 10 has a contractor information control means 11, a mail transmission means 12, an internet transmission means 13, and a new service contract registration means 14.
And existing service contract cancellation means 15. The contractor information control means 11 is a contractor information control function for extracting contractor information (user information for each service), “identification information of existing service (described later)”, “identification information of new service (described later)”, Various identification information databases 18 are associated with various identification information such as “identification information of contractor (user)”.
It has various identification information registration functions to be registered in. The user information includes identification information of the contractor (user), user name, address, age, sex, work place, home and work telephone numbers, family structure, presence or absence of students in family, electronic E-mail address, name of existing service, password for receiving existing service, etc. (hereinafter referred to as first existing user information)
The first existing user information is registered in the existing service contract information database 16 (described later).

The mail sending means 12 has a mail sending function for sending an electronic mail to the contractor extracted by the contractor information control means 11. Internet transmitting / receiving means 13
Has an Internet transmitting / receiving function for transmitting / receiving via the Internet 40 when the contractor accepts an application. The new service contract registration means 14 has a new service contract registration function of registering a contract for a new service when receiving an application from the internet transmission means 13. The existing service contract cancellation means 15 has an existing service contract cancellation function for canceling the contract of the existing service (contracted subscription service).

Reference numeral 16 is an existing service contract information database for registering information about existing services, and 17 is a new service contract information database for registering information about new services. For information on existing services,
In addition to the first existing user information, there are, for example, service contents, service receiving time zones, service recipients, and the like (hereinafter referred to as second existing user information). As the information on the new service, "the name of the existing service and the password for receiving the existing service" in the first and second existing user information are replaced with "the name of the new service and the password for receiving the new service". The new information is the same as the other user's identification information, and there is a difference between the existing service and the new service.

Reference numeral 18 denotes various identification information databases in which "contractor (user) identification information", "new service identification information" and "existing service identification information" are registered. The service provider terminal 20 includes a display, and inputs / outputs various items associated with service transition. The user terminal 30 has a display and has a new service subscription request function and an existing service cancellation request function.

Next, the operation of this embodiment will be described in detail with reference to FIGS. It is assumed that the user has received the existing service from the service provider. In addition, in the processing of the flowchart shown in FIG. 3, other processing is performed except for processing performed by humans (for example, determination of whether or not a user subscribes to a new service and cancels an existing service in step F5). Is executed programmatically.

As shown in FIG. 3, there is a decision on the introduction of a new service as a precondition of the service provider side (step F1), and it is determined whether or not the transition to the new service is arranged for the existing service subscriber. (Step F
2). When performing the transition to the new service (step F2: YES), the contractor information control means 11 of the new service contract server 10 refers to the existing service information database 16 by the contractor information control function, The contractor information (first existing user information) of the user suitable for the recruitment is extracted from a large number of users of the existing service (step F3).

The extraction conditions vary depending on the contents of the new service, but as an example, service name information similar to the new service is such as a contractor with a family member for a family discount, a student contractor for a student discount, etc. , Contractor information, etc. according to the new service can be considered. Further, when extracting the contractor information, it is checked whether or not the user can use the e-mail. Further, the contractor information control means 11 uses the various identification information registration functions to store various identification information such as "identification information of existing service", "identification information of new service", "identification information of contractor (user)". , And are associated and registered in the various identification information database 18 (the above is included in step F3).

Next, for the extracted users,
The e-mail address of the user and the identification information of the contractor (user) are acquired from the existing service information database 16 and the e-mail is transmitted (step F4). As shown in FIG. 4, the e-mail includes a new service in addition to the service provider name, transmission date, user name, new service name, new service subscription and cancellation of existing service. Details of contracting services When a new service contract is applied, cancellation of the existing service is performed at the same time The Internet address (e-mail address) where the new service contract can be applied is described.

Whether or not the user who has received the e-mail (see FIG. 4) at the user terminal 30 refers to the contents of the mail displayed on the display 31 and applies for the cancellation of the existing service at the same time as the new service contract. Is determined (step F5). When the user applies (step F5: YES), the YES button 3 on the display 31
2 Click on the Internet address 34 and then on the send button 35
A new service subscription application and an existing service cancellation application are made to the new service contract server 10 via the Internet 40. At this time, the contractor identification information is also automatically transmitted at the same time (step F
6).

The new service contract server 10 that has received the application information from the user refers to the various identification information database 18, and the information that the user who has subscribed to the existing service has subscribed to the new service and the first and second information. Among the existing user information, the change associated with the new service (name of new service, password, etc.) is performed as new user information and registered in the new service contract information database 17 (step F7). At the same time as this registration, information indicating that the existing service has been canceled is registered, and the first and second existing user information registered in the existing service contract information database 16 is deleted (step F8). If you do this,
At the same time as the contract for the new service, the cancellation of the existing service can be automatically arranged via the Internet or e-mail.

When it is determined in step F5 that the user does not subscribe to the new service or cancel the existing service, the NO button 3 on the display 31 is displayed.
3 is clicked, the Internet address 34 is clicked, and the send button 35 is clicked to send to the new service contract server 10 that the user does not subscribe to the new service or cancel the existing service. The new service contract server 10 having received this transmission registers in the existing service contract information database 16 together with the date when the user does not subscribe to the new service or cancel the existing service.

Here, the above steps F7 and F8
The processing in step will be described in detail. That is, the application for the new service subscription is made by the new service contract server 10 at an arbitrary timing from a large number of users who have received the existing service.
Therefore, it is necessary to sequentially process the new service subscription application having the arbitrary timing. Therefore,
The new service contract server 10 sends "application information for new service subscription, contractor identification information" sent from the user, and "new service identification information, existing service identification information" registered in various identification information databases 18. Is used. First, based on the “contractor identification information”, the first,
The second existing user information is read. Then, the content of the new service and the content of the existing service are specified based on the "identification information of the new service and the identification information of the existing service", and the changed portion associated with the new service is identified from the first and second existing user information. Create new user information by changing it. This new user information is registered in the new service contract information database 17. The above is the process of step F7.

Then, the user in the existing service contract information database 16 is specified based on the "contractor identification information", and the fact that the user has canceled the existing service is registered. By doing so, it is possible to sequentially apply for the transition from the existing service to the new service that has arrived at arbitrary timing.

In the above embodiment, the case where the contract for the new service and the application for the cancellation of the existing service are arranged by e-mail has been described, but without using e-mail,
Of course, the present invention can be applied to, for example, the case where the above-mentioned application is made at the window of a service provider or the like based on documents or the like. Further, in the above-mentioned embodiment, the case of the service shift in the telephone business has been described. Of course, the present invention can be applied if there is. Further, as the user terminal 30, for example, a personal computer,
Various information processing devices such as mobile phones and mobile terminals can be applied.

[0022]

As described above, according to the present invention, the following effects can be exhibited. By automatically controlling the contractor information and supporting the transition to the new service, it is possible to efficiently advertise the new service to the user (service contractor). It is not necessary to cancel the existing service just by applying for a new service contract, and the number of operations for users and user managers (contract information managers) can be reduced and services can be easily migrated. By being able to provide effective service at low cost, it is possible to easily provide new services that meet the needs of the times, leading to business development.

[Brief description of drawings]

FIG. 1 is a system configuration diagram of an embodiment of the present invention.

FIG. 2 is a block diagram showing a detailed configuration of the system.

FIG. 3 is a flowchart showing the operation of the embodiment.

FIG. 4 is an example of a format for sending by electronic mail in the embodiment.

[Explanation of symbols]

10 New service contract server 20 Service Provider Terminal 30 user terminals 40 Internet

Claims (9)

[Claims] 1. A new service contract registration means for registering a contract for a new service different from an existing service that a service provider has contracted with a user and an existing service for canceling an existing service contract with the user. Service contract cancellation means, various identification information for registering new service identification information for identifying the new service, existing service identification information for identifying the existing service, and contractor identification information for identifying the contracted user in association with each other. When there is an application for canceling the existing service from the registration means and the user at the same time as the contract for the new service, the new service is registered based on the registered correspondence,
A new service migration support system comprising a contractor information control means for canceling an existing service. 2. The new service migration support system according to claim 1, wherein the user requests the cancellation of the existing service at the same time as the contract for the new service by e-mail, and the application is made according to the request. A new service transition support system characterized by the following. 3. A new service contract registration means for registering a contract for a new service different from an existing service that a service provider has contracted with a user, and an existing service for canceling an existing service contract with the user. Service contract cancellation means, various identification information for registering new service identification information for identifying the new service, existing service identification information for identifying the existing service, and contractor identification information for identifying the contracted user in association with each other. When there is an application for canceling the existing service from the registration means and the user at the same time as the contract for the new service, the new service is registered based on the registered correspondence,
A new service migration support server comprising: a contractor information control means for canceling an existing service. 4. The new service migration support server according to claim 3, wherein the user makes a contract for the new service and cancels the existing service by e-mail, and the application is made according to the arrangement. A new service migration support server characterized by the following. 5. A step in which a service provider contracts with a user to register a new service contract different from an existing service being provided; a step in which the existing service contract with the user is cancelled; A step of registering new service identification information for identifying a service, existing service identification information for identifying the existing service, and contractor identification information for identifying the contracted user in association with each other; At the same time, if there is an application to cancel the existing service, the new service is registered based on the registered correspondence, and
A new service transition support method comprising the step of canceling an existing service. 6. The new service migration support method according to claim 5, wherein the user requests that the existing service be canceled at the same time as the contract for the new service by e-mail, and the application is made according to the request. A new service migration support server characterized by the following. 7. A process in which a service provider contracts with a user to register a contract for a new service different from an existing service being provided, a process for canceling an existing service contract with the user, and the new A process of registering new service identification information for identifying a service, existing service identification information for identifying the existing service, and contractor identification information for identifying the contracted user in association with each other, and a contract for a new service from the user At the same time, if there is an application to cancel the existing service, the new service is registered based on the registered correspondence, and
A program that causes a computer to execute processing for canceling existing services. 8. The program according to claim 7, wherein an agreement is made by the user to cancel the existing service at the same time as the contract for the new service, and the application is made according to the arrangement. And the program. 9. A server used by a service provider who provides an existing service to a user, a user terminal used by a user who receives the existing service, and a connection between the server and the user terminal. When the service provider provides a new service to the existing service user, the server receives an application from the user to cancel the existing service at the same time as the contract for the new service. In the case of a new service, the new service transition support system is characterized in that the new service is contracted and the existing service is canceled by electronic mail via the network.