JP2003044322A - System and method for supporting fault analysis - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve the problem that time is taken to reach a fault analysis stage since association, allocation of a plurality of pieces of fault information are manually performed after generation of fault information in the conventional fault processing. SOLUTION: This fault analysis support system includes a fault information monitoring server 7 connected with business clients 1 to 3 to be supported, business servers 4 to 6 by a LAN 10, a DB 8, terminals of sections 12 to 16 in charge of development/maintenance of modules mounted on the business clients and the business servers, a communication server 9, the Internet 100 and an error log processing means to be provided on the modules and to transmit error logs to the fault information monitoring server 7 when the fault is detected, the fault information monitoring server 7 stacks, integrates the error logs received in prescribed time as a series of fault information and stores them in the DB 8, on the other hand, reads a series of fault information and a mail address list of sections in charge from the DB 8, obtains mail addresses with module names of the respective pieces of information of a series of fault information and distributes a series of fault information by electronic mail.

Description

Detailed Description of the Invention

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a system and method for supporting failure analysis of an information processing system, and more particularly to failure information of a system including a plurality of information processing devices by using the Internet to which the system is connected. The present invention relates to a failure analysis support system and method for automatically notifying a terminal of a department in charge of development / maintenance.

[0002]

2. Description of the Related Art Conventionally, when a failure occurs in a system including a plurality of information processing devices such as a server and a client terminal and a plurality of software modules mounted on these devices, a module related to the failure notifies the occurrence of the failure. Error message was output.

The operation management program refers to this error message, determines the importance of the failure and the location of the failure by the error ID and error code incorporated in the error message, and notifies the specific system administrator.

[0004]

However, in the conventional methods, the same error ID is used for a plurality of faults, or the fault code does not always specify the fault location, so that the fault information is automatically detected. It was not possible to sort out, and it was only possible to notify a specific system administrator of the occurrence of a failure. For this reason, since a plurality of pieces of failure information are associated and distributed manually after notification of the failure occurrence, there is a problem that it takes time to reach the failure analysis phase.

[0005]

A first failure analysis support system of the present invention is a system for supporting failure analysis of an information processing system, and is connected to a plurality of information processing devices of the information processing system by a network. A failure information monitoring server, a database connected to the failure information monitoring server, a terminal of a department in charge of development / maintenance of a module mounted on the information processing device, the Internet for communicatively connecting the terminal and the failure information monitoring server, An error log processing unit that is provided in the module and that transmits an error log to a failure information monitoring server when a failure of the module is detected, and the failure information monitoring server receives the error log that is transmitted and receives the error log within a predetermined time. Failure information storage means for stacking the accumulated error logs as a series of related failure information and storing them in a database , A series of fault information and a list of mail addresses for each department in charge of each module are read from the database, the mail address list is searched by the module identification indicated by each information of the series of fault information to obtain a destination mail address, and a series of fault information. And failure information editing / delivering means for delivering the information to the destination by electronic mail.

A second failure analysis support system of the present invention is
A failure information monitoring server that supports failure analysis of an information processing system, the failure information monitoring server being communicatively connected to a plurality of information processing apparatuses of the information processing system via a network, a database connected thereto, and the information processing apparatus. A terminal of the department in charge of development / maintenance of the mounted module, the Internet for communicatively connecting this terminal and the failure information monitoring server, and an error code called by a module of its own apparatus provided for each information processing apparatus when a failure is detected. And an error message and a module identification, and a shared log processing unit that acquires the processing state of the module at that time and transmits these as an error log to the failure information monitoring server, wherein the failure information monitoring server is transmitted. A series of fault information related to the error log received during the predetermined time. Failure information accumulating means for stacking and storing in a database as a whole, and reading a series of failure information and a mail address list in charge of each module from the database, and using the module identification indicated by each piece of the failure information, the mail address list Search for
A failure information editing / delivering means for obtaining a destination mail address and delivering a series of failure information to the destination by electronic mail.

The third failure analysis support system of the present invention is
A failure information monitoring server that supports failure analysis of an information processing system, the failure information monitoring server being communicatively connected to a plurality of information processing apparatuses of the information processing system via a network, a database connected thereto, and the information processing apparatus. A terminal of a department in charge of development / maintenance of the installed module, the Internet for communicatively connecting this terminal and the failure information monitoring server, and an error log for failure detection of the module provided for each module or device The error information monitoring server receives the error log to be transmitted and stacks the error log received during a predetermined time as a series of related failure information and collectively stores it in a database. Failure information storage means, a series of failure information from the database, and a department in charge of each module Read the e-mail address list,
A summary of a series of fault information is created, and the summary and the fault information of the corresponding module in the series of fault information are distributed by e-mail to the terminals of the corresponding module development / maintenance department. It is characterized by having.

A fourth failure analysis support system of the present invention is
A system for supporting failure analysis of an information processing system, wherein a failure information monitoring server communicatively connected to a plurality of information processing apparatuses of the information processing system via a network, a database connected to the failure information monitoring server, and access to the database A web server connected to the information processing device, a terminal in the department in charge of development / maintenance of a module mounted on the information processing device, the Internet for communicatively connecting the terminal, the fault information monitoring server, and the web server, and each module or And a log processing unit which is provided for each device and which transmits an error log to a fault information monitoring server when a fault of a module is detected, and the fault information monitoring server receives the transmitted error log and receives it during a predetermined time. The error log is stacked as a series of related fault information, and the identification is given together and the database is The failure information accumulating means to be stored in, and the series of failure information and the mail address list of the department in charge of each module are read out from the database, and the mail address list is searched by the module identification information indicated by each piece of the failure information of the series. The web server includes a failure information editing / delivery unit that obtains a mail address and delivers simple information indicating that a failure has occurred and the identification of a series of failure information to the destination by email. When accessed from the terminal of the department in charge of development / maintenance, there is provided means for prompting the terminal to input the identification and acquiring it, and transmitting fault information of the designated identification from the database to the terminal of the read request source. And

A fifth failure analysis support system of the present invention is
A system for supporting failure analysis of an information processing system, wherein a failure information monitoring server communicatively connected to a plurality of information processing apparatuses of the information processing system via a network, a database connected to the failure information monitoring server, and access to the database A web server connected to the information processing device, a terminal in the department in charge of development / maintenance of a module mounted on the information processing device, the Internet for communicatively connecting the terminal, the fault information monitoring server, and the web server, and each module or And a log processing unit which is provided for each device and which transmits an error log to a fault information monitoring server when a fault of a module is detected, the fault information monitoring server receives the transmitted error log and receives the error log within a predetermined time. The collected error logs are stacked as a series of related fault information, and the identification is given by grouping them together. A fault information storing means for storing the scan,
A series of fault information and a mail address list of the department in charge of each module are read from the database, the mail address list is searched by the module identification information indicated by each information of the series of fault information, a destination mail address is obtained, and a series of faults is found. A failure summary is created from information, and failure information editing / delivery means is provided for delivering the failure summary and the identification of a series of failure information to the destination by e-mail, and the web server is in charge of module development / maintenance. When accessed from the terminal of the department, the terminal is urged to input the identification and acquired, and the failure information of the designated identification is transmitted from the database to the terminal of the read request source.

A sixth failure analysis support system of the present invention is
In the first, second, third, fourth, or fifth fault analysis support system, whether each of the series of fault information read from the database by the fault information editing / delivery means is a hardware fault. Is checked, and if there is a hardware failure, the failure information is transmitted to the system administrator terminal and the failure information of other modules is excluded from the notification target to the module charge.

A first failure analysis support method of the present invention is intended for an information processing system including a plurality of information processing devices connected to a network, and is a method for supporting failure analysis by a failure information monitoring server connected to the network. And
The module installed in the information processing device has an error log processing procedure for transmitting an error log to a fault information monitoring server when a fault is detected during processing, and the fault information monitoring server has the error log transmitted. Error information received procedure within a predetermined time, stacking the error log as a series of related failure information and storing it together in a database, and a series of failure information from the database and a mail address list for each department in charge of each module Fault information editing / delivery procedure for reading out the mail address list by module identification indicated by each piece of fault information, obtaining a destination mail address, and delivering the series of fault information to the destination terminal by email. And having.

A second failure analysis support method of the present invention is intended for an information processing system including a plurality of information processing devices connected to a network, and is a method of supporting failure analysis by a failure information monitoring server connected to the network. And
In the information processing device, an error code or an error message called from each module of the device itself when a failure is detected,
It has a shared log processing procedure that receives the module identification and acquires the processing status of the module at that time and sends these as error logs to the failure information monitoring server. The failure information monitoring server receives the sent error log. Then, the error information received procedure during a predetermined time is stacked as a series of related failure information and stored together in a database, and the failure information storage procedure is read out from the database and the list of mail addresses in charge of each module is assigned. , A failure information editing / delivery procedure for searching the mail address list with a module identification indicated by each piece of failure information, obtaining a destination mail address, and delivering a series of failure information to the destination terminal by e-mail. It is characterized by having.

A third failure analysis support method of the present invention is intended for an information processing system including a plurality of information processing devices connected to a network, and is a method of supporting failure analysis with a failure information monitoring server connected to the network. And
The information processing device or a module mounted therein has a log processing procedure for transmitting an error log to a fault information monitoring server upon detection of a fault in the module, and the fault information monitoring server stores the transmitted error log. A fault information storage procedure that stacks the error logs received during a predetermined time as a series of related fault information and stores them in a database together, and a series of fault information from the database and a mail address list for each department in charge of each module. Failure information edit / delivery procedure to read out and create a summary of a series of failure information, and deliver the summary and failure information of the corresponding module in the series of failure information to the terminal of the corresponding module development / maintenance department by e-mail And having.

The fourth failure analysis support method of the present invention is intended for an information processing system including a plurality of information processing devices connected to a network, and uses the failure information monitoring server and the web server connected to the network to make a failure. A method for supporting analysis, wherein the information processing device or a module mounted in the information processing device has a log processing procedure for transmitting an error log to a failure information monitoring server when a failure of the module is detected. The information monitoring server receives the transmitted error log and stacks the error log received during a predetermined time as a series of related fault information and stores them together in a database, and a failure information storage procedure, and a series of operations from the database. Fault information and the mail address list of the department in charge of each module are read, and each information of a series of fault information is displayed. Fault information edit that retrieves the destination email address by searching the email address list with the module identification information, and delivers simple information indicating that a failure has occurred and the identification of a series of failure information by email to the destination terminal A delivery procedure, and when the web server is accessed from the terminal of the module development / maintenance department,
It is characterized by including a procedure of prompting the terminal to input the identification and acquiring the identification information, and transmitting fault information of the designated identification from the database to the read request source terminal.

A fifth failure analysis support method of the present invention is intended for an information processing system including a plurality of information processing devices connected to a network, and uses the failure information monitoring server and the web server connected to the network to make a failure. A method for supporting analysis, wherein the information processing device or a module mounted in the information processing device has a log processing procedure for transmitting an error log to a failure information monitoring server when a failure of the module is detected. The information monitoring server receives the transmitted error log and stacks the error log received during a predetermined time as a series of related fault information and stores them together in a database, and a failure information storage procedure, and a series of operations from the database. Fault information and the mail address list of the department in charge of each module are read, and each information of a series of fault information is displayed. The mail address list is searched with the module identification information to obtain the destination mail address, a failure summary is created from a series of failure information, and this failure summary and the identification of the series of failure information are delivered to the recipient by e-mail. When the web server is accessed from the terminal of the department in charge of development / maintenance of the module, the web server has an error information editing / delivery procedure, and prompts the terminal to input the identification, and acquires the failure information of the specified identification. It is characterized in that it has a procedure of transmitting from the database to the read request source terminal.

A sixth failure analysis support method of the present invention is the first, second, third, fourth or fifth failure analysis support method, wherein the failure information editing / delivery procedure is the database. Checks each piece of the failure information read out for a hardware failure, and if it is a hardware failure, sends the failure information to the system administrator's terminal, and notifies other module's failure information to the person in charge of the module. It is also characterized in that it also has a primary analysis procedure for removing from.

[0017]

BEST MODE FOR CARRYING OUT THE INVENTION Next, a first embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a block diagram showing the overall configuration of the failure analysis support system of this embodiment. The information processing system targeted for failure analysis support is a business client 1 to 3 and business servers 4 to 6 and a LAN (local area network) 10 for communicatively connecting these.
It consists of

The support system includes a fault information monitoring server 7 connected to the LAN 10, a DB (database) 8, module development / maintenance departments 12 to 16 and a fault information monitoring server 7 and module development / maintenance departments 12 to 12. 1
Communication server 9 and Internet 10 for connecting 6 to each other
Including 0.

The business clients 1 to 3 are information processing devices such as personal computers, and the fault information monitoring server 7 is composed of one server. The software installed in the business servers 4 to 6 and the business clients 1 to 3 is used. Whenever a failure occurs, the module sends its error log to the failure information monitoring server 7.

The communication server 9 is specifically a mail server. Each module development / maintenance department has an information processing terminal such as a personal computer or a mobile communication terminal.

The communication server 9 is not necessary when the failure information monitoring server 7 is a server device also having a mail server function. Also, the business servers 4 to 6 and the business clients 1 to
3. The communication means of the failure information monitoring server 7 is not limited to the LAN 10 and may be WAN.

FIG. 2 is a block diagram showing the detailed configuration of the target system, the fault information monitoring server 7 and the DB 8. The installed software of the business client 1 is composed of modules A, B and C, and that of the business server 4 is composed of modules D, E, F and G. The call relationship between modules is indicated by an arrow, but is represented by a tree structure with module A as a root. When each of the modules A to G detects a failure level error, the error log is stored in the failure information storage means 71 of the failure information monitoring server 7.
Send to.

The fault information monitoring server 7 has a fault information storage means 71 and a fault information editing / delivery means 72. The fault information storage means 71 is the only destination in the system in which the business client or the business server transmits the error log, and the fault information stack 711 has a plurality of entries, and the error logs received here are sequentially stacked.

In the DB 8, a series of related error information stacked in the failure information stack 711 is stored as a failure information folder 81. The module-by-module department list 82 holds the name of each module and the mail address of the department in charge of development / maintenance.

FIG. 3 is a block diagram showing the detailed structure of the support system. Although it will be re-posted, the trouble information editing / delivering means 72 includes a template mail 721 and a primary analyzing means 72.
2 and a summary creating unit 723.

FIG. 4 is a diagram showing an example of error log information. The device identification is obtained by adding the IP address or device name of the transmission source on the receiving side, and the other contents are transmitted by the module that has detected the failure. The specific contents of each item indicate that the module G has called the module F and detected an error "invalid operation request" at 10:15:30 during processing. It should be noted that the memory dump may be added to the items according to the failure content and the scale of the system.

Next, the operation of this embodiment will be described with reference to the drawings. First, an outline of the operation of the failure information storage phase will be described with reference to FIG. When the module A of the business client 1 is started, the module A calls the module C in the middle of execution, and the module C is L in the middle of execution.
Similarly, the module G of the business server 4 is called through the AN 10 and the module G is called and executed.

When a failure occurs in the module G, the failure-related module traces the tree structure from the module G to the processing start module A as modules G, F, C and A,
Failure information (error log) is transmitted from each module to the failure information storage means 71 in this order.

That is, each module includes an error log processing unit, and when this processing unit is called from one of the error detection steps of the original processing unit and receives an error code or error message, a register dump at that time is acquired. Then, get the current time from the calendar clock, extract the caller module name and callee module name from the register dump,
Those to which the own module name is added are transmitted to the fault information accumulating means 71 as an error log. Then, the processing returns to the original processing section, and the original processing section returns an error response to the calling source module and performs the termination processing.

The calling module which has received the error response is
Although an error response is returned to the previous calling source module and the processing is abnormally terminated, the error log processing unit of its own module is similarly called, and this processing unit sends the error log to the failure information storage means 71.

The fault information accumulating means 71 sequentially stacks the error logs received within a predetermined time on the fault information stack 711, and stores them in the DB 8 as a fault information folder 81 as a series of related error logs.

This operation will be described in detail with reference to the flowchart of FIG. The failure information storage means 71 of the failure information monitoring server 7 stacks the first received error log in the first entry of the failure information stack 711 together with the transmission source address (or device name), updates the write entry number, and sets the timer. Set the time (step A1).

When the next error log information is received (step A2), the received information is similarly stacked and the write entry number is updated (step A3). Steps A2 and A3 are repeated until a predetermined time elapses, and when a time-out occurs (step A4), an identification name (folder name) is added to the stacked series of information and stored as one folder in the DB 8 (step A5). Here, as the folder name, the serial number may be directly used as the folder name.

Next, referring to FIG. 3, an outline of the operation of the mail delivery phase will be described. After the failure information storage phase is completed, the failure information editing / delivery means 72 of the failure information monitoring server 7 sets D
The failure information folder 81 is read from B8, a failure summary is created, and this and the error log of each module are distributed to the terminal of the department in charge of development / maintenance of the corresponding module by e-mail via the mail server 91 and the Internet 100.

Each module development / maintenance department performs failure analysis using the failure summary information and the module error log delivered by mail. That is, whether the cause of the failure is likely to be in the module or whether the job destination has been simply aborted due to the failure of the called module is determined, and if it is in the module, the cause is determined by using the error log as a clue.

The mail delivery phase operation will be described in detail with reference to the flowcharts of FIGS. 5 and 6. Referring to FIG.
The trouble information editing / delivering means 72 reads a series of unprocessed trouble information from the DB 8 using the folder name as a key (step A
6). If there is an error log in which the error code or message is the HW fault (step A7), the primary analysis means 722 develops the error log of another entry as a module /
Exclude the notification from the maintenance department and send the error log of the HW failure to the system administrator terminal (step A).
8). The fault information editing / delivering unit 72 refers to the module-specific department list 82 and acquires the corresponding mail address from the module name of each entry (step A).
9).

Turning to FIG. 6, the summary creating unit 723 collects only the device identification, module name, occurrence time, error code, and error message of each entry to make a failure summary (step A10). The failure information editing / delivery unit 72 embeds the failure summary, the error log information of one entry, and the destination mail address in the template mail 721 (step A11). Add the error log of the entry with the same email address to the template email 721 (step A1).
2) Send the created mail (step A13).
Steps A11 to A13 are repeated until all the communication target entries are processed (step A14).

Since the primary analysis means 722 excludes the error logs of other entries from the notification target to the module development / maintenance department when there is an error log in which the error code or message is the HW failure, it is clear. Since the abnormal termination of the module caused by the HW failure or the like is not notified to the development / maintenance department, the department is not unnecessarily disturbed.

Although the first embodiment has been described above, in the second embodiment of the present embodiment, each module does not include the error log processing section, but instead the common log processing means 11 and 41 common to the devices cause an error. Log and notify. The error detection step of the original processing unit of each module calls the shared log processing means with the error code, error message, and module name, and the shared log processing means uses the stack (a stack that saves register contents when calling another segment). ) From the register clock, the current time from the calendar clock, the module name and error code as parameters, and the caller module name and callee module name from the register dump. It transmits to the storage means 71.

Further, in the third example of the present embodiment, the failure information editing / delivering means 72 does not include the summary creating means 723, and if processing is performed up to step A9 in FIG. An embedded mail is created in the template mail 721 with all of the mail addresses created (step B10 in FIG. 6) and sent to all of the plurality of destinations (step B11).

Further, in the fourth example of the present embodiment, the fault information editing / delivery means 72 does not require the primary analysis means 722 or the steps A7 and A8.

Next, a second embodiment of the present invention will be described with reference to the drawings. In the second embodiment of the present invention, the information to be delivered by e-mail is only simple information or failure summary information indicating that a failure related to each module development / maintenance department has occurred, and the person in charge of development / maintenance of the failure-related module The department is different from the first embodiment in that after receiving this e-mail, the department analyzes the failure by referring to the detailed failure information on the web.

FIG. 7 shows only the support system side of this embodiment.
The structure is shown. Web server 92 provides detailed failure information (a series of associated error logs) to Internet 10
0 is a web server for providing to the module development / maintenance departments 12 to 16 in the above. Homepage information 92
Reference numeral 1 indicates that the page is for reference of fault information, and also has input screen information for inputting identification information. D
The B access unit 922 is a unit that reads out the failure information folder designated by the identification information of the DB 8.

Next, the operation of this embodiment will be described. Since the operation of the failure information storage phase is the same as that of the first embodiment, it will be omitted. An outline of operations in the mail delivery and web reference phases will be described with reference to FIG. 7. After the failure information storage phase ends, the failure information editing / delivering means 72A of the failure information monitoring server 7 stores the failure information folder 8 from the DB 8.
1 is read out, simple information or a failure summary indicating that a related failure has occurred is created, and delivered to the terminal of the department in charge of development / maintenance of the module by e-mail via the mail server 91 and the Internet 100.

The department in charge of development / maintenance receiving this e-mail receives the web server 92 through the Internet 100.
To the failure information on the DB 8 and past failure information to analyze the failure.

The detailed operation of the mail delivery and web reference phase will be described. The fault information editing / delivery means 72A is shown in FIG.
Steps A6 to A10 are performed (however, if simple information is transmitted, step A10 is omitted).

Turning to FIG. 8, fault information editing / delivery means 72
A embeds a fault summary or simple information, an identification name such as a folder name in the text field of the template mail 721A, and embeds all the mail addresses acquired in step A9 in the address field (step C11), and creates the mail in the mail server 91. (Step C12).

The module development / maintenance department receiving the mail accesses the web server 92, the web server 92 returns the home page information 921, and the identification name is input on the terminal screen (step C13).
The second DB access unit 922 returns the error log information of the identification name from the DB 8 to the read request source terminal (step C14).

[0049]

As described above, according to the present invention, a fault-related module is automatically separated from fault information immediately after a fault occurs in the system, and the fault information is electronically transmitted to the development / maintenance department of each fault-related module. By delivering by mail, each module development / maintenance department can analyze the failure immediately after the failure occurs, and can analyze the failure of the system early.

Further, since a plurality of pieces of fault information are automatically treated as a series of related fault information and the fact that a fault has occurred or the fact that a fault has occurred and the identification of the fault information is notified by electronic mail, the burden on the system administrator can be greatly reduced. .

According to the second embodiment of the present invention, only the fact that a failure has occurred, a summary of the failure, and the identification of the failure information are notified to the development / maintenance department of each failure-related module by e-mail, and the failure information is posted on the web. Since it is provided by the server, it does not need to be a high performance machine as a failure information monitoring server.
The module development / maintenance department can also refer to past failure information.

Further, according to the first example of the first embodiment of the present invention, the primary analysis means 722 of the failure information editing / delivery means.
Obviously does not notify the software module development / maintenance department of the abnormal termination of the module caused by the failure of the HW or the like, so that unnecessary disturbance of the department can be avoided.

[Brief description of drawings]

FIG. 1 is a block diagram showing the overall configuration of a first embodiment of a failure analysis support system of the present invention.

FIG. 2 is a block diagram showing a detailed configuration of a support target system, a failure information monitoring server 7 and a DB 8 of FIG.

FIG. 3 is a block diagram showing a detailed configuration of the failure analysis support system of FIG.

FIG. 4 is a diagram showing an example of error log information in the failure analysis support system of the present invention.

FIG. 5 is a flowchart showing the operation of the first embodiment of the failure analysis support system of the present invention.

FIG. 6 is a flowchart showing the operation of the first embodiment of the failure analysis support system of the present invention.

FIG. 7 is a block diagram showing a detailed configuration of a second embodiment of the failure analysis support system of the present invention.

FIG. 8 is a flowchart showing an operation of a mail delivery and web reference phase among operations of the second embodiment of the failure analysis support system of the present invention.

[Explanation of symbols]

1-3 business clients 11 Shared log processing means 12-16 Module development / maintenance department 4-6 Business server 41 Shared log processing means 7 Fault information monitoring server 71 Failure information storage means 711 Failure information stack 72, 72A Fault information editing / delivery means 721, 721A template mail 722 Primary analysis means 723 Summary Creation Method 8 DB 81 Fault information folder 82 List of modules in charge 9 Communication server 91 Mail server 92 Web server 10 LAN 100 Internet

Claims (12)

[Claims] 1. A failure information monitoring server that supports failure analysis of an information processing system, and is connected to a plurality of information processing apparatuses of the information processing system via a network, and a database connected to the failure information monitoring server. A terminal of a department in charge of development / maintenance of a module mounted on the information processing apparatus, the Internet for communicatively connecting the terminal and the failure information monitoring server, and error information monitoring of an error log by detecting a failure of the module provided in the module An error log processing unit for transmitting the error log to the server, and the fault information monitoring server receives the transmitted error log and stacks the error logs received during a predetermined time as a series of related fault information and collects them. Failure information storage means to be stored in the database, and a series of failure information and module-specific Read the mail address list in charge, search the mail address list with the module identification indicated by each piece of fault information, obtain the destination mail address, and send a series of fault information to the destination via email. A failure analysis support system characterized by having a delivery means. 2. A system for supporting failure analysis of an information processing system, comprising a failure information monitoring server communicatively connected to a plurality of information processing apparatuses of the information processing system via a network, and a database connected thereto. A terminal of a department in charge of development / maintenance of a module mounted on the information processing apparatus, the Internet for communicatively connecting the terminal and the failure information monitoring server, and a module of its own apparatus provided for each information processing apparatus when a failure is detected. The error information monitoring server includes a shared log processing unit that is called, receives an error code, an error message, and a module identification, acquires the processing state of the module at that time, and transmits these to the failure information monitoring server as an error log. Receiving the error log transmitted, and relating the error log received during a predetermined time Fault information storage means for stacking and storing in a database as a series of fault information, and reading the series of fault information and the mail address list for each module for each module from the database, and using the module identification indicated by each information of the series of fault information. Failure information editing that searches the mail address list, obtains a destination mail address, and delivers a series of failure information to the destination by e-mail
A failure analysis support system having a delivery means. 3. A failure information monitoring server, which is a system that supports failure analysis of an information processing system, and is connected to a plurality of information processing apparatuses of the information processing system via a network, and a database connected to the failure information monitoring server. A terminal of a department in charge of development / maintenance of a module mounted on the information processing apparatus, the Internet for communicatively connecting this terminal and the failure information monitoring server, and an error log for module failure detection provided for each module or each apparatus To a failure information monitoring server, the failure information monitoring server receives the error log to be transmitted, and stacks the error log received during a predetermined time as a series of related failure information. Failure information storage means for collectively storing in a database, and a series of failure information and modules from the database. Read the list of mail addresses for each department in charge, create a summary of a series of fault information, and email the summary and the fault information of the corresponding module in the series of fault information to the terminal of the department in charge of module development / maintenance. A failure analysis support system, characterized in that it has a failure information editing / delivery means to be distributed by. 4. A system for supporting failure analysis of an information processing system, comprising a failure information monitoring server communicatively connected to a plurality of information processing apparatuses of the information processing system via a network, and a database connected to the failure information monitoring server. A web server accessible to this database,
A terminal of a department in charge of development / maintenance of a module mounted on the information processing apparatus, the Internet for communicatively connecting the terminal, the failure information monitoring server, and the web server,
And a log processing unit which is provided for each module or each device and transmits an error log to a fault information monitoring server when a fault of the module is detected, wherein the fault information monitoring server receives the transmitted error log and waits for a predetermined time. Fault information storage means for stacking the error logs received in between as a series of related fault information and giving identification together and storing in a database, and a series of fault information from the database and a mail address list of the department in charge of each module Read out, search the mail address list with the module identification information indicated by each piece of failure information to obtain the destination mail address, and send the simple information indicating that a failure has occurred and the identification of the failure information to the destination. And a failure information editing / delivering means for delivering by e-mail to the web server. When accessed from the terminal of the department in charge of protection, the terminal has means for prompting the terminal to input the identification and acquiring it, and transmitting fault information of the specified identification from the database to the terminal of the read request source. Failure analysis support system. 5. A system for supporting failure analysis of an information processing system, comprising a failure information monitoring server communicatively connected to a plurality of information processing apparatuses of the information processing system via a network, and a database connected to the failure information monitoring server. A web server accessible to this database,
A terminal of a department in charge of development / maintenance of a module mounted on the information processing apparatus, the Internet for communicatively connecting the terminal, the failure information monitoring server, and the web server,
A log processing unit which is provided for each module or device and transmits an error log to a fault information monitoring server upon detection of a fault in the module, wherein the fault information monitoring server receives the transmitted error log, and a predetermined time Error information storage means for stacking the error logs received during the above as a series of related failure information, adding identification and storing in a database, and a series of failure information from the database and a mail address list of the department in charge of each module Read out, obtain the destination email address by searching the mail address list with the module identification information indicated by each piece of failure information, and create a failure summary from the series of failure information.
The web server has a fault information editing / delivery means for delivering the fault summary and the identification of a series of fault information to the destination by e-mail, and the web server is accessed from a terminal of a module development / maintenance department. A failure analysis support system comprising means for prompting the terminal to input the identification and acquiring the identification information, and transmitting failure information of the specified identification from the database to the terminal of the read request source. 6. The fault information editing / delivery unit checks each piece of information of a series of fault information read from the database for a hardware fault, and if it is a hardware fault, transmits the fault information to the system administrator terminal. Then
6. The failure analysis support system according to claim 1, further comprising primary analysis means for removing failure information of other modules from the notification target to the person in charge of the module. 7. A method for assisting a failure analysis in a failure information monitoring server connected to the network, the method being applied to an information processing system including a plurality of information processing apparatuses connected to a network, the method being installed in the information processing apparatus. The detected module has an error log processing procedure that sends an error log to the failure information monitoring server when a failure is detected during processing,
The fault information monitoring server receives the transmitted error log, stacks the error log received during a predetermined time as a series of related fault information, and collectively stores the fault information in a database, and the database. A series of fault information and a mail address list of the department in charge for each module are read out, the mail address list is searched by the module identification indicated by each information of the series of fault information to obtain a destination mail address, and a series of fault information is sent to the destination. And a failure information editing / delivery procedure to be delivered to the terminal by e-mail. 8. A method for assisting failure analysis in a failure information monitoring server connected to the network, the method being directed to an information processing system including a plurality of information processing apparatuses connected to a network, the information processing apparatus comprising: There is a common log processing procedure that is called from each module of the own device when an error is detected, receives the error code, error message, module identification, acquires the processing status of the module at that time, and sends these to the error information monitoring server as an error log. Then, in the failure information monitoring server, a failure information accumulation procedure of receiving the transmitted error log, stacking the error log received during a predetermined time as a series of related failure information, and collectively storing the error log in a database, Reads a series of trouble information and a list of mail addresses of the department in charge of each module from the database Then, the mail address list is searched by the module identification indicated by each piece of the failure information, and the failure information editing / delivery procedure for obtaining the destination mail address and delivering the series of failure information to the destination terminal by e-mail. A failure analysis support method comprising: 9. A method for assisting failure analysis in a failure information monitoring server connected to the network, which is directed to an information processing system including a plurality of information processing apparatuses connected to a network, the information processing apparatus or The mounted module has a log processing procedure for transmitting an error log to the fault information monitoring server when a fault of the module is detected, and the fault information monitoring server receives the transmitted error log for a predetermined time. The error information storage procedure for stacking the error logs received in the above as a series of related failure information and storing them in a database together, and reading the series of failure information and the mail address list of the department in charge of each module from the database, and the series of failure information Create a summary of the module and associate the summary with the failure information of the corresponding module in the series of failure information A failure analysis support method, comprising: a failure information editing / delivery procedure to be delivered to a terminal of a module development / maintenance department by e-mail. 10. A method for supporting a failure analysis by using a failure information monitoring server and a web server connected to the network, the method being directed to an information processing system including a plurality of information processing apparatuses connected to a network. The information processing apparatus or the module mounted on the information processing apparatus has a log processing procedure for transmitting an error log to the failure information monitoring server when a failure of the module is detected, and the failure information monitoring server transmits the error log to the failure information monitoring server. A fault information storage procedure that receives error logs and stacks the error logs received during a predetermined time as a series of related fault information and stores them in a database together, and a series of fault information from the database and a department in charge of each module. The mail address list is read and the module identification information indicated by each piece of failure information is used to send the mail. The address list is searched to obtain the destination mail address, and simple information indicating that a failure has occurred and a series of failure information editing / distribution procedures for distributing the identification of the series of failure information to the destination terminal by e-mail are provided. Then, when the web server is accessed from the terminal of the module development / maintenance department, the terminal is prompted to input the identification, and the failure information of the specified identification is read from the database to the request source terminal. A failure analysis support method having a procedure of transmitting. 11. A method for assisting failure analysis by using a failure information monitoring server and a web server connected to the network, the method being directed to an information processing system including a plurality of information processing apparatuses connected to a network. The information processing apparatus or the module mounted on the information processing apparatus has a log processing procedure for transmitting an error log to the failure information monitoring server when a failure of the module is detected, and the failure information monitoring server transmits the error log to the failure information monitoring server. A fault information storage procedure that receives error logs and stacks the error logs received during a predetermined time as a series of related fault information and stores them in a database together, and a series of fault information from the database and a department in charge of each module. The mail address list is read and the module identification information indicated by each piece of failure information is used to send the mail. Procedure for editing / delivering fault information in which an address list is searched to obtain a destination email address, a fault summary is created from a series of fault information, and the fault summary and the identification of the series of fault information are delivered to the destination by e-mail. When the web server is accessed from the terminal of the module development / maintenance department, the web server prompts the terminal to input the identification and acquires the failure information of the specified identification from the database. A failure analysis support method having a procedure of transmitting to a terminal. 12. The failure information editing / delivery procedure checks whether each piece of failure information read from the database is a hardware failure. If the failure is a hardware failure, the failure information is transmitted to a system administrator terminal. However, the failure analysis support method according to claim 7, 8, 9, 10, or 11, further comprising a primary analysis procedure for excluding the failure information of another module from the notification target to the person in charge of the module.