JP2003030207A - System and program for processing operating problem solution for mobile machine, database retrieval program and computer readable recording medium recorded with the program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily reach problem solution information to be able to immediately perform a function of the information by inputting a question about a mobile machine with ordinary words. SOLUTION: A dictionary database 18 stores operating instructions information for a mobile machine as a keyword, an associated word, different notation and a synonym. A performance program group storage file 20 stores a function performance program 36. A dictionary database retrieving means 32 decides which word the input data are the same as or similar to in the dictionary database 18. An optional word inputting means 30 inputs user's optional sentence or voice to the dictionary database retrieving means 32. A navigating means 34 displays appropriate words related to the inputted sentence and voice on the screen of the mobile machine to allow a user to select the word and guides the screen to a problem solution information display image. A performance processing means 42 performs a performance program 36 linked to problem solution information with a performance instruction from a performance button displayed on the problem solution information display image.

Description

Detailed Description of the Invention

[0001]

TECHNICAL FIELD The present invention relates to a mobile phone, a PH.
The present invention relates to a handling problem solving processing system for mobile devices such as S, PDAs (personal digital assistants) and car navigation systems, a program used in the system, and a computer-readable recording medium recording the program.

[0002]

2. Description of the Related Art The current support system for inquirers regarding handling of mobile devices is generally known by telephone correspondence and homepage keyword search.

[0003]

[Problems to be Solved by the Invention] In many cases, a questioner wants to ask a question at night if something goes wrong with a product, but telephone support usually ends at 18:00. Therefore, the interrogator cannot receive sufficient service. In addition, there was a problem that it was difficult to connect even if the questioner called the phone. In order to solve this, there is a problem that the cost of telephone support tends to increase in the future. In addition, there is a problem in that even if a keyword search is performed on the home page of the support site, there is often no hit, and the questioner does not know how to explain what he / she wants to ask. Further, in the conventional keyword search, the search cannot be performed unless the two conditions of knowing the keyword correctly and inputting the keyword correctly are satisfied. In addition, the full-text search cannot search for words that are not included in the target document, and the exact match (exact mat)
Only words that are ch) are searched. Further, as the database becomes huge, many unrelated documents are searched, and it takes a lot of time to find a target document. In addition, in the menu method, it is difficult to search when the menu hierarchy is deep because the user wants to know what he / she wants to know from the menu. In addition, it is often difficult to find the right place to search. Further, there is a problem that it is impossible to search for a function that the user does not have, and it is not possible to search when the menu imaged by the user is different. In addition, mobile devices, especially mobile phones, have become more multifunctional and complicated in operation. This has the positive aspects of being fun (for example, ringtones), convenient (phone / email), and useful (schedule management), but at the same time it is difficult to remember, you can't use it when you want, you don't know what you can do. The negative aspect is that the situation and the thick manual do not make me feel like carrying around, and I cannot understand without the manual. The present invention aims to solve these problems. Another object of the present invention is to record a system, a program, and a program that allow a user to immediately perform desired functions of a mobile device by inputting what he / she wants to know about the mobile device in ordinary language. An object of the present invention is to provide a computer-readable recording medium.

[0004]

To achieve the above object, the present invention displays problem solving information on a screen of a mobile device based on an arbitrary sentence or an arbitrary voice input by a user regarding the handling of the mobile device. A system for executing the function of the problem solving information, and a dictionary database in which headwords and their associated words, different expressions, synonyms are stored as instruction information of the mobile device, and various types of mobile devices. An execution program group storage file in which a large number of execution programs for executing the function are stored, and a dictionary database search means for performing a process of determining which word in the dictionary database the input data is the same as or close to When the mobile device user inputs an arbitrary sentence or voice to the mobile device, the entered data is input to the dictionary database. An arbitrary word inputting means for inputting to the searching means and a navigation for displaying a word related to the inputted sentence or voice on the screen of the mobile device and allowing the user to select the word and guiding the screen of the mobile device to the problem solving information display screen The system includes a gate means and an execution processing means for displaying a function execution button on the problem solving information display screen and executing an execution program linked to the problem solving information by an execution command from the execution button. Also, the execution program group storage file is incorporated in the memory of the mobile device or an external storage medium that can be directly connected to the mobile device. Further, the present invention is characterized in that each of these means, database and program is installed on a web server which a mobile device can communicate and browse. Further, according to the present invention, the process of determining which word in the dictionary database the input data is the same as or close to is excluded from an input sentence or a character string obtained by dividing a voice into phrases. Compared with the character string of the processed independent word and the headword stored in the dictionary database, a function to display an appropriate navigation sentence related to the character string when the character string matches the headword of the dictionary database is included. It is characterized by having done. Further, according to the present invention, the process of determining which word in the dictionary database the input data is the same as or close to is excluded from an input sentence or a character string obtained by dividing a voice into phrases. When the character string of the processed independent word and the headword stored in the dictionary database are not completely matched with the headword of the dictionary database, a part of the character string is extracted and the heading of the dictionary database is retrieved. It is characterized in that it includes a function of displaying an appropriate navigation sentence related to a part of a word compared with a part of the word. Further, the present invention divides a large number of headwords having the same information as elements in the dictionary database into a plurality of groups each including an appropriate number of headwords, and searches the large number of headwords. Then one of the groups will be displayed on the screen,
When a desired entry word is selected from the entry words displayed on the screen, a navigation sentence linked to it is displayed.

[0005]

BEST MODE FOR CARRYING OUT THE INVENTION Embodiments of the present invention will be described in detail below with reference to the accompanying drawings in which a mobile device, particularly a mobile phone support database search execution system is taken as an example. Figure 2 is a block diagram of this system.
It is stored in a storage device built in a so-called mobile device such as a mobile phone, PHS, PDA, or car navigation system or an external storage medium such as a memory stick or a memory card directly connected to the mobile device. The mobile device may be connected to the Internet through a base station, a mobile packet network, a mobile communication center, or may not have an Internet connection function. This system is
It is composed of a database search program 14, an execution processing program 16, a dictionary database 18, and an execution program group storage file 20. The dictionary database 18 includes a headword and its associated word dictionary 24 and a synonym dictionary 2
6. Includes different notation dictionary 28. In the database search program 14, the dictionary database search unit 32 searches the dictionary database 18 for a headword matching or close to this data, based on the input data input from the arbitrary word input unit 30. The navigation unit 34 controls the dictionary database search unit 32, hierarchically displays the navigation sentence linked to the entry word searched by the dictionary database 32 on the screen of the mobile device, and displays the navigation sentence selected by the questioner. The problem solving information is derived and displayed on the screen of the mobile device by the display processing unit 35.

The dictionary database search unit 32 and the navigation unit 34 constitute a search engine 38. The execution processing program 16 selects the execution program 36 corresponding to the function of the problem solving information by the execution program search processing unit 40, and the execution processing unit 42 causes the execution processing unit 42 to
The mobile device is configured to execute or set a function corresponding to the problem solving information. Dictionary database
The 18 headwords are linked with navigation sentences and problem solving information sentences related to the handling of mobile devices. The dictionary database 18 is equipped with various dictionaries such as the associative word dictionary (vocabulary information) 24, the different notation dictionary (word form information) 28, and the synonym dictionary (semantic information) 26, and these dictionary databases are “fuzzy search”. Is possible. "Vague search" adopted by this system
For example, if you enter “Buruburu” or “Shake” or “Manner” from the mobile device, the associative word dictionary 24 is searched for the entry word “vibrator” and the navigation sentence linked to this entry word “vibrator” is searched. "Vibrator setting / cancel""Vibratorstop"
“Manner mode setting / cancel” and the like are displayed on the screen by the navigation unit 34. Further, even if any of “volume change”, “volume change”, and “loud sound” is input, the synonym dictionary 26 is searched for the entry word “volume control”.

Further, even if the user mistakenly inputs "chiyakushinkiyohi", the entry word "reject call" is retrieved from the different notation dictionary 28. The dictionary database search unit 32 effectively associates the input word with the entry word of the dictionary database 18. Even if the input word is not included in the dictionary, by processing the character string itself according to the logic of the adjunct word removal processing unit 44 and the character string partial extraction processing unit 46, the dictionary database 18 is queried again and candidates are selected. The search is performed for the headword and the navigation sentence related to the headword is displayed. For example, the input word is "I want to search the phone book", and the dictionary database 18 stores "phone book: search".
Suppose there is a headword. In this case, if the character string processing is not performed on either the input word or the database, "I want to search the telephone directory" and "phone directory: search" cannot be identified. The adjunct word removal processing unit 44 removes or converts adjunct words such as particles and auxiliary verbs from the character string, and identifies "I want to search the phonebook" and "phonebook: search".

The partial character string extraction processing unit 46 compares the partial word removal processing unit 44 with “identification of processing result by complete match” between the input word and the information on the dictionary database 18, and It is intended for "estimation in agreement". When the character string does not completely match the entry word of the dictionary database, the character string partial extraction processing unit 46 extracts a part of the character string, compares it with a part of the entry word of the dictionary database 18, and when it matches. The display processing unit 34 is configured to display the relevant appropriate navigation sentence on the display device of the mobile machine. For example, suppose that the input word is "I want to check a memory dial that I often use." It is assumed that the mobile phone which is the target of the information in the dictionary database 18 does not have the function of "checking frequently used memory dials". The partial character string extraction processing unit 46 extracts “memory dial” and “search”, and determines that “memory dial” is a synonym for “phonebook” and “search” is a synonym for “search”. . In this case, it goes without saying that the memory dial = telephone directory and the search = search identification logic are recorded in the dictionary database 18.
Ignore "frequently used" in the input string. Based on this determination result, it is estimated that the intention of the input person is a matter related to "phone book: search", and the navigation sentence related to "phone book: search" is displayed by the display processing unit 34 on the mobile phone. Display on the device.

This system is provided with a table for controlling information when the extracted word indicates a broad concept, and a program for re-searching when the character string displayed in this table is pressed down and selected. A specific example of this will be described below. It is assumed that the word "sound" is extracted from the input data.
When the extracted word is “sound” in this way, the meaning of this word is too broad and there is a lot of relevant information, so displaying the relevant information immediately means searching for the desired information from the displayed information. It has to be done and puts a burden on the searcher. For example, "Mail ringtone setting", "Battery level alarm", and all information including "Sound" will be displayed. Therefore, headwords including “sound” as an element are grouped in advance. As a result, a group indicating "what kind of sound" such as "ring tone" and "alarm sound" is displayed before displaying all the matched information only by "sound". The searcher has the same effect as pressing the displayed character string of the primary information as if the character string was input and re-searched. Then, it is possible to alleviate a sudden semantic disparity between the “ringtone” and the “display information”. These controls are carried out by the program of the navigating unit, and guide the searcher, that is, the user to the problem solving information.

The navigation unit 34 prepares a narrowing down process so that the input person can finally narrow down appropriate problem solving information. In this embodiment, the navigation hierarchy is made as shallow as possible. Each execution program 36 of the execution program group storage file 20 corresponds to the function indicated in the problem solving information displayed at the final stage of navigation and is a program that executes this function, and is prepared for each problem solving information sentence. There is. The execution program corresponding to the problem solving information statement is linked to each problem solving information statement, and the execution program group storage file 20
It is configured to be called by the execution program search processing unit 40 from among the above and executed by the execution processing unit 42. In FIG. 2, reference numeral 49 is an input / output interface unit for exchanging information between a mobile computer and this system.

Next, a specific example of the operation of this embodiment will be described. The owner of a mobile device such as a mobile phone launches the problem solving processing system, which is the system stored in the mobile device or an external storage medium directly connected to the mobile device, and displays it on the mobile device. Based on the input screen 50, the user inputs his / her desired thing to the mobile device 48 by his / her own words by key operation or voice (process 54) (see FIG. 1). This input data may be a sentence or a word. As shown in FIG. 3, the input person who has the mobile device 48 inputs, for example, “I want to record a call” in the input field of the input screen 50, and when the search button 52 on the screen is pressed, the arbitrary word input unit 30 causes Input data is input to the search engine 38. As a result, the search engine 38 operates, and the entry word matching processing 58 by the entry word matching processing unit 56 and the dictionary matching processing 62 of the associative word, the synonym, and the different notation by the dictionary matching processing unit 60 are sequentially performed from the dictionary database 18. The process is repeated until the appropriate headword is found. When the dictionary matching process 62 does not find an appropriate headword, the adjunct word removal processing unit 44 and the character string partial extraction processing unit 46 perform a search. Figure 3
In the above example, the search engine 38 searches for the entry word “recording”, and the navigation sentence “voice memo recording” linked to this entry word is displayed on the screen together with the description. There may be more than one navigation sentence displayed.

In that case, one of them is selected.
When you select the navigation sentence "Record voice memo" on the screen, the problem solving information "Press <memo button> during a call" that is linked to this navigation sentence is displayed, and the input intention of the person who entered the search is finally displayed. Be narrowed down. Click the "Explanation of functions" button on the screen to display the final screen 68
The function explanation of the problem solving information is displayed at. The search intention is narrowed down by hierarchical selection processing 64, 66 by the navigation unit 34. In the example of FIG. 3, since the appropriate navigation sentence “voice memo recording” was searched in the first stage, the selection process ended once, but the selection process performed twice.
Alternatively, it may be three times. This navigation hierarchy should be as shallow as possible. Also, since the problem solving information derived from the input data was not related to mobile device settings, but related to key operations, etc., in this case, the execute button "Execute" is displayed on the problem solution display screen. Do not show.

Next, the operation of the navigation unit 34 will be described with reference to FIG. When the navigating unit 34 starts its operation (step 1), it controls the dictionary database searching unit 32 to perform headword matching processing (step 2). It is judged whether the input word and the headword match (step 3),
If the determination is negative, the associative word matching process is performed (step 4). Then, it is determined whether or not the associative words match (step 5). If the negative is determined, the synonym matching process is performed next (step 6). ). Next, it is determined whether or not the synonyms match (step 7), and if the determination is negative, the different notation matching process is performed (step 8). Next, it is judged whether or not the different notations are the same (step 9), and if the judgment is negative, it is judged whether or not the adjunct removal processing has been performed next (step 10). It is judged whether or not the take-out process has been performed (step 11), and if the judgment is affirmative, the navigation operation is ended.

If a negative decision is made in step 10, the process proceeds to adjunct word removal processing (step 12) and the process returns to step 2. If a negative decision is made in step 11, the process moves to the character string partial extraction process (step 13) and returns to step 2. If the affirmative judgment is made in steps 3, 5, 7, and 9, it is judged whether or not the entry words are grouped (step 1
4) If an affirmative decision is made, one is selected from a plurality of groups (step 15) and the selected group is displayed (step 16). Next, it is judged whether or not the character string is selected by the searcher (step 17). If the character string intended by the searcher is not displayed in this group, the character string is not selected. In this case, the searcher depresses the "show next" button on the screen. If a negative decision is made in step 17, it is decided whether or not there are any remaining groups (step 18), if a positive decision is made, the process returns to step 15, and if a negative decision is made, the operation ends. When a negative decision is made in step 14, the entry word is displayed (step 19).

Next, it is judged whether or not the headword is selected (step 20), and if the judgment is affirmative, the selected link information is displayed (step 21). Next, it is judged whether or not there is only one link information displayed (step 22), if the judgment is negative, it is judged whether or not the displayed link information is selected (step 23), and if the judgment is affirmative, it is selected. The information linked to the information is displayed (step 24) and then the process returns to step 22. If a negative decision is made in step 23, the operation ends. If an affirmative decision is made in step 17, the process moves to step 21. On the other hand, if an affirmative decision is made in step 22, then it is decided whether or not the information displayed on the screen is selected (step 25), and if an affirmative decision is made, the information linked to the selected information is displayed (step Two
6). In this way, the problem solving information is narrowed down.

Next, an example in which a selection screen having an execute button is displayed on the screen of the mobile device will be described with reference to FIG. When the operator inputs “Boo” on the input screen 50, multiple navigations of “Reject incoming call with phonebook”, “Set / cancel vibrator”, “Stop vibrator” and “Set / cancel manner mode” from the associative word dictionary 24 The sentence is searched,
These navigation sentences are displayed on the screen. The input data “Boo” is an onomatopoeia that the vibrator vibrates when the vibrator is set, and the associative word dictionary 24 also covers this onomatopoeia. Further, "Boo" also has a meaning of rejection, and the associative word dictionary 24 covers the word "Reject incoming call with designated phone book" which is a function related to "Reject" of the mobile device with respect to "Boo". When the operator clicks "Reject call from specified phonebook" on the screen
When the button is clicked to select it, the navigation unit 34 functions to display a selection screen 74 on which an execution button 70 and an explanation button 72 are displayed together with the function commentary. When the operator presses the explanation button 72, a screen displaying items of operation information, detailed explanations, and notes appears on the screen, and when a desired one of these items is selected and clicked, the navigation unit 34 The selected information, that is, problem solving information, is displayed on the screen.

On the other hand, when the execute button 70 is pressed on the selection screen 74, the setting screen is displayed, and when the desired setting item is clicked, the execution program 36 corresponding to this setting item is displayed.
Is executed from the execution program group storage file 20 by the execution program search processing unit 40, and the execution program 36 operates by the execution processing unit 42 to execute the setting of the selected setting item. Depending on the function to be executed, the function is immediately executed by pressing the execution button 70 without going through the setting screen. The operator, for example, "receives"
In the case of inputting, the matching process between the input data and the dictionary database 18 and the selection process 66, 66 according to the navigation sentence are performed, and as shown in FIG. When the problem solving information "Masu" is displayed, the enter screen 70 is pressed, and the setting screen 76 is displayed.

When the operator selects a ring tone pattern on the setting screen 76, the execution program runs and the selected ring tone pattern is set on the mobile device. FIG. 5 shows an example in which problem solving information is guided by the associative word dictionary 24 and its function is executed. When the operator inputs a function he or she wants to use in his or her own words, for example, in the form of "bulburu", the search engine 38 displays "vibrator setting / cancel" and two other items on the screen. When "vibrator setting / cancellation" is selected, the navigation process 64, 66 causes the selection screen 74 to display problem solving information "Vibration of incoming call". When the execution button 70 on the selection screen 74 is pressed, the function of the problem solving information on the selection screen 74 is executed, and the result is displayed on the setting screen 76. FIG. 6 shows an example in which an appropriate navigation sentence is searched by the different notation dictionary 28. Where the operator does not convert the function he wants to do into Kanji, and where it should be "Tanshuku", "yu" is mistakenly written in capital letters,
Suppose you typed "Tanshi Yuku". The variant notation dictionary 28 identifies the input data as the word "shortened". From this different notation dictionary 28, a plurality of navigation sentences indicating the function of the mobile device linked to the entry word “shortening” are specified and displayed on the screen. When the operator selects "call from speed dial", a selection screen 74 appears, and an execute button 70 and an explanation button 72 are displayed together with problem solving information.

When the execute button 70 is pressed, a setting screen 76 is displayed and a list of speed dials is displayed. When the operator selects one of the parties to be dialed using the speed dial and clicks it, the dialing from the speed dial is executed, and the status of this execution is displayed on the next setting screen. In the above embodiment,
Dictionary database 18 and execution program group storage file
This system, which comprises 20, a database search program 14 and an execution processing program 16, is stored in an external storage medium such as a memory built in the mobile device or a memory card or a memory stick directly connected to the mobile device. As shown in FIG. 7, the system is stored on the server of the control center 6 of the mobile device 2, such as the i-mode center connected to the Internet 4, or the server 8 of the information service provider connected to the control center 6, The mobile device 2 may be used as a portable information terminal so that it can be used on the web.

[0020]

EFFECTS OF THE INVENTION Since the present invention is configured as described above, the problem solving information prepared in advance can be used while responding to various thinking patterns of users requesting solutions for handling mobile devices and requesting answers from various angles. You can easily guide the user. Further, the function of problem solving information can be immediately executed.

[Brief description of drawings]

FIG. 1 is a functional block diagram of the present invention.

FIG. 2 is a functional block diagram of the present invention.

FIG. 3 is an explanatory diagram showing a screen of a mobile device.

FIG. 4 is an explanatory diagram showing a screen of a mobile device.

FIG. 5 is an explanatory diagram showing a screen of a mobile device.

FIG. 6 is an explanatory diagram showing a screen of a mobile device.

FIG. 7 is a block diagram showing another embodiment of the present invention.

FIG. 8 is a flowchart for explaining the operation of the navigation unit.

[Explanation of symbols] 2 mobile machines 4 Internet 6 control center 8 servers 14 Database search program 16 Execution processing program 18 dictionary database 20 Execution program group storage file 22 Control unit 24 associative dictionary 26 synonym dictionary 28 Different notation dictionary 30 Arbitrary word input section 32 dictionary database search unit 34 Navigation section 35 Display processing unit 36 Execution program 38 Search Engine 40 Execution program search processing unit 42 Execution processing unit 44 Adjunct word removal processing unit 46 Partial extraction of character string 48 mobile 49 Input / output interface section 50 input screen 52 Search button 54 Processing 56 Headword Matching Processing Unit 58 Headword match processing 60 Dictionary match processing unit 62 Dictionary match processing 64 processing 66 processing 68 Final screen 70 Run button 72 Description button 74 Selection screen 76 Settings screen

─────────────────────────────────────────────────── ─── Continuation of front page (51) Int.Cl. ⁷ Identification code FI theme code (reference) G06F 15/00 310 G06F 15/00 310S 17/60 138 17/60 138 506 506 F term (reference) 5B075 KK07 ND04 ND20 NK31 PP03 PP22 PQ02 PQ10 UU40 5B085 BA07 BG07 CA02 CA04 CA07 CE01 CE03 CE04 5E501 AA04 AA23 AB03 AC33 BA05 CB02 CB15 EA05 EB05 FA03 FA43 (54) [Invention name] Handling problem solving system for mobile devices and handling for mobile devices Problem solving processing program, database search program, and computer-readable recording medium recording the program

Claims (25)

[Claims] 1. A system for displaying problem solving information on a screen of a mobile device based on an arbitrary sentence or an arbitrary voice inputted by a user regarding handling of the mobile device and executing the function of the problem solving information. A dictionary database that stores headwords, associated words, different expressions, and synonyms as instruction information for mobile devices, and an execution program that stores a large number of execution programs to execute various functions of mobile devices. A group storage file, a dictionary database search means for determining which word in the dictionary database is the same as or close to the word stored in the dictionary database, and a mobile device user can send an arbitrary sentence or voice to the mobile device. An arbitrary word inputting means for inputting the inputted data to the dictionary database searching means, And a navigation means for displaying a word related to a sentence or voice on the screen of the mobile device and for prompting the user to select the word to bring the screen of the mobile device to the problem solving information display screen, and a function execution button on the problem solving information display screen. And an execution processing means for executing an execution program linked to the problem solving information by an execution command from the execution button, each means, a dictionary database, and an execution program group storage file are stored in the memory of the mobile device or the mobile device. Mobile device handling problem solving system characterized by being built in an external storage medium that can be directly connected to the device. 2. A system for displaying problem solving information on a screen of a mobile device based on an arbitrary sentence or an arbitrary voice inputted by a user regarding the handling of the mobile device and executing the function of the problem solving information. A dictionary database that stores headwords, associated words, different expressions, and synonyms as instruction information for mobile devices, and an execution program that stores a large number of execution programs to execute various functions of mobile devices. A group storage file, a dictionary database search means for determining which word in the dictionary database is the same as or close to the word stored in the dictionary database, and a mobile device user can send an arbitrary sentence or voice to the mobile device. An arbitrary word inputting means for inputting the inputted data to the dictionary database searching means, And a navigation means for displaying a word related to a sentence or voice on the screen of the mobile device and for prompting the user to select the word to bring the screen of the mobile device to the problem solving information display screen; And an execution processing means for executing an execution program linked to the problem solving information by an execution instruction from this execution button, and a web server on which a mobile device can browse these means, databases and programs. A handling problem solution processing system for mobile devices, which is equipped on the. 3. A process of determining which word in the dictionary database the input data is the same as or close to is excluded from an input sentence or a character string obtained by dividing a voice into phrases. Compared with the character string of the processed independent word and the entry word recorded in the dictionary database,
The mobile device according to claim 1 or 2, further comprising a function of displaying an appropriate navigation sentence related to the character string when the character string matches a headword in the dictionary database. Handling problem solving processing system. 4. A process of determining which word in the dictionary database the input data is the same as or close to is excluded from an input sentence or a character string obtained by dividing a voice into phrases. Compared with the character string of the processed independent word and the entry word recorded in the dictionary database,
When the character string does not exactly match the entry word in the dictionary database, a part of the character string is extracted and compared with a part of the entry word in the dictionary database, and a function for displaying an appropriate navigation sentence related thereto is included. The handling problem solution processing system for a mobile device according to claim 1 or claim 2 characterized in that. 5. A large number of headwords having the same information as elements in the dictionary database are divided into a plurality of groups each including an appropriate number of headwords, and the large number of headwords are searched. Then, one of the plurality of groups is displayed on the screen, and when a desired headword is selected from the headwords displayed on the screen, a navigation sentence linked to it is displayed. A handling problem solution processing system for a mobile device according to claim 1 or claim 2. 6. The mobile device for displaying the problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice inputted by the user regarding the handling of the mobile device and executing the function of the problem solving information. A process for the built-in computer to determine which input data is the same as or close to the word in the dictionary database in which the instruction manual information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms. A dictionary database search means for performing the following: a mobile device user inputs an arbitrary sentence or voice into the mobile device; an arbitrary word input means for inputting the input data to the dictionary database search means; Display the selected word on the screen of the mobile device and let the user select the word. A navigation means for leading to a display screen, an execution processing means for displaying a function execution button on the problem solving information display screen, and executing an execution program linked to the problem solving information by an execution command from the execution button. Handling problem solving processing program for mobile devices. 7. The mobile device for displaying the problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice inputted by the user regarding the handling of the mobile device and executing the function of the problem solving information. A process for the built-in computer to determine which input data is the same as or close to the word in the dictionary database in which the instruction manual information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms. A dictionary database search means for performing the following: a mobile device user inputs an arbitrary sentence or voice into the mobile device; an arbitrary word input means for inputting the input data to the dictionary database search means; Display the selected word on the screen of the mobile device and let the user select the word. A navigation means for leading to a display screen, an execution processing means for displaying a function execution button on the problem solving information display screen, and executing an execution program linked to the problem solving information by an execution command from the execution button. A computer-readable recording medium in which a handling problem solving processing program for a mobile device is recorded. 8. A mobile device for displaying problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice inputted by the user regarding the handling of the mobile device and executing the function of the problem solving information. A process for the built-in computer to determine which input data is the same as or close to the word in the dictionary database in which the instruction manual information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms. The character string of the independent word obtained by performing the process of removing the adjunct word from the character string obtained by dividing the input sentence or the voice into clauses is compared with the headword stored in the dictionary database. A dictionary database search means, including a function for displaying an appropriate navigation sentence related to a column when the column matches a lemma in the dictionary database. Inputting data to the dictionary database search means when the user of the device inputs an arbitrary sentence or voice to the mobile device, an appropriate word related to the input sentence or the voice is displayed on the screen of the mobile device. A navigation means for guiding the user to select the word and directing the screen of the mobile device to the problem solving information display screen, displaying a function execution button on the problem solving information display screen, and executing the execution command from the execution button to display the problem solving information. A mobile device handling problem solving processing program for functioning as an execution processing means for executing an execution program to be linked. 9. The mobile device for displaying the problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice inputted by the user regarding the handling of the mobile device and executing the function of the problem solving information. A process for the built-in computer to determine which input data is the same as or close to the word in the dictionary database in which the instruction manual information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms. The character string of the independent word obtained by performing the process of removing the adjunct word from the character string obtained by dividing the input sentence or the voice into clauses is compared with the headword stored in the dictionary database. A dictionary database search means, including a function for displaying an appropriate navigation sentence related to a column when the column matches a lemma in the dictionary database. When the user of the machine inputs an arbitrary sentence or voice into the mobile device, an arbitrary word input means for inputting the input data into the dictionary database search means, and an appropriate word related to the input sentence or voice is input into the mobile device. A navigation means for displaying on the screen and for prompting the user to select the word to guide the screen of the mobile device to the problem solving information display screen, displaying the function execution button on the problem solving information display screen, and executing the problem from the execution command from the execution button. A computer-readable recording medium recording a handling problem solution processing program for a mobile machine, which functions as execution processing means for executing an execution program linked to solution information. 10. The mobile device for displaying the problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice inputted by the user regarding the handling of the mobile device and executing the function of the problem solving information. A process for the built-in computer to determine which input data is the same as or close to the word in the dictionary database in which the instruction manual information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms. The character string of the independent word obtained by performing the process of removing the adjunct word from the character string obtained by dividing the input sentence or the voice into clauses is compared with the headword stored in the dictionary database. When the column does not completely match the entry word in the dictionary database, a part of the character string is extracted and compared with a part of the entry word in the dictionary database, and it is relevant. Dictionary database search means for displaying appropriate navigation sentences, arbitrary word input for inputting data input to the dictionary database search means when a mobile device user inputs an arbitrary sentence or voice to the mobile device Navigation means for displaying an appropriate word related to the input sentence or voice on the screen of the mobile device and for prompting the user to select the word to bring the screen of the mobile device to the problem solving information display screen, the problem solving information A handling problem solving processing program for a mobile device for causing a function executing button to be displayed on a display screen and executing an executing program linked to the problem solving information according to an execution instruction from the executing button. 11. The mobile device for displaying the problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice inputted by the user regarding the handling of the mobile device and executing the function of the problem solving information. A process for the built-in computer to determine which input data is the same as or close to the word in the dictionary database in which the instruction manual information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms. The character string of the independent word obtained by performing the process of removing the adjunct word from the character string obtained by dividing the input sentence or the voice into clauses is compared with the headword stored in the dictionary database. When the column does not completely match the entry word in the dictionary database, a part of the character string is extracted and compared with a part of the entry word in the dictionary database, and it is relevant. Dictionary database search means for displaying appropriate navigation sentences, arbitrary word input for inputting data input to the dictionary database search means when a mobile device user inputs an arbitrary sentence or voice to the mobile device Navigation means for displaying an appropriate word related to the input sentence or voice on the screen of the mobile device and for prompting the user to select the word to bring the screen of the mobile device to the problem solving information display screen, the problem solving information A computer recording a handling problem solving processing program for a mobile device, which displays a function executing button on a display screen and executes an executing program linked to the problem solving information by an execution instruction from the executing button A readable recording medium. 12. The mobile device displays the problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice inputted by the user regarding the handling of the mobile device and executes the function of the problem solving information. Whether the input data is the same as the word in the dictionary database in which the instruction data of the mobile device is stored as a headword and its associated words, synonyms, and synonyms for the computer on the web server that can communicate and browse Alternatively, a dictionary database search means for performing a process of determining whether it is close, an arbitrary word input means for inputting data input when the user of the mobile device inputs an arbitrary sentence or voice to the mobile device, the input The appropriate navigation sentence related to the written sentence or voice is displayed on the screen of the mobile device and the user can Navigating means for guiding the screen of the mobile device to the problem solving information display screen by selecting the navigation sentence of, a function execution button is displayed on the problem solving information display screen, and the problem solving information is displayed by an execution command from the execution button. A mobile device handling problem solving processing program for functioning as an execution processing means for executing an execution program to be linked. 13. The mobile device displays the problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice inputted by the user regarding the handling of the mobile device and executes the function of the problem solving information by the mobile device. Whether the input data is the same as the word in the dictionary database in which the instruction data of the mobile device is stored as a headword and its associated words, synonyms, and synonyms for the computer on the web server that can communicate and browse Alternatively, a dictionary database search means for performing a process of determining whether it is close, an arbitrary word input means for inputting data input when the user of the mobile device inputs an arbitrary sentence or voice to the mobile device, the input The appropriate navigation sentence related to the written sentence or voice is displayed on the screen of the mobile device and the user can Navigating means for guiding the screen of the mobile device to the problem solving information display screen by selecting the navigation sentence of, a function execution button is displayed on the problem solving information display screen, and the problem solving information is displayed by an execution command from the execution button. A computer-readable recording medium recording a handling problem solving processing program for a mobile device, which functions as an execution processing unit that executes an execution program to be linked. 14. The mobile device displays the problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice inputted by the user regarding the handling of the mobile device and executes the function of the problem solving information. Whether the input data is the same as the word in the dictionary database in which the instruction data of the mobile device is stored as a headword and its associated words, synonyms, and synonyms for the computer on the web server that can communicate and browse Alternatively, a process of determining whether they are close to each other is performed, and the process is stored in a dictionary database and a character string of an independent word in which an adjunct word is removed from a character string obtained by dividing an input sentence or a voice into phrases. Compared to the entry word, when the character string matches the entry word in the dictionary database, the relevant navigation sentence is displayed. A book database searching means, an arbitrary word inputting means for inputting data input to the dictionary database searching means when a user of a mobile device inputs an arbitrary sentence or a voice to the mobile device, and an appropriate word related to the input sentence or voice. A navigation means for displaying various navigation sentences on the screen of the mobile device and allowing the user to select the navigation sentence to bring the screen of the mobile device to the problem solving information display screen, and a function execution button is displayed on the problem solving information display screen. A handling problem solving processing program for a mobile device for functioning as execution processing means for executing an execution program linked to the problem solving information according to an execution command from the execution button. 15. The mobile device displays the problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice input by the user regarding the handling of the mobile device and executes the function of the problem solving information. Whether the input data is the same as the word in the dictionary database in which the instruction data of the mobile device is stored as a headword and its associated words, synonyms, and synonyms for the computer on the web server that can communicate and browse Alternatively, a process of determining whether they are close to each other is performed, and the process is stored in a dictionary database and a character string of an independent word in which an adjunct word is removed from a character string obtained by dividing an input sentence or a voice into phrases. Compared to the entry word, when the character string matches the entry word in the dictionary database, the relevant navigation sentence is displayed. A book database searching means, an arbitrary word inputting means for inputting data input to the dictionary database searching means when a user of a mobile device inputs an arbitrary sentence or a voice to the mobile device, and an appropriate word related to the input sentence or voice. A navigation means for displaying various navigation sentences on the screen of the mobile device and allowing the user to select the navigation sentence to bring the screen of the mobile device to the problem solving information display screen, and a function execution button is displayed on the problem solving information display screen. A computer-readable recording medium recording a handling problem solving processing program for a mobile device for functioning as execution processing means for executing an execution program linked to the problem solving information by an execution command from the execution button. 16. The mobile device displays the problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice inputted by the user regarding the handling of the mobile device and executes the function of the problem solving information. Whether the input data is the same as the word in the dictionary database in which the instruction data of the mobile device is stored as a headword and its associated words, synonyms, and synonyms for the computer on the web server that can communicate and browse Alternatively, a process of determining whether they are close to each other is performed, and the process is stored in a dictionary database and a character string of an independent word in which an adjunct word is removed from a character string obtained by dividing an input sentence or a voice into phrases. When the character string does not completely match the headword in the dictionary database as compared with the headword, a part of the character string is extracted and A dictionary database search means for displaying an appropriate navigation sentence related to the case of matching with a section, a data input when a user of a mobile device inputs an arbitrary sentence or voice into the dictionary. Arbitrary word input means for inputting to the database search means, appropriate navigation sentences related to the input sentence or voice are displayed on the screen of the mobile device, and the user selects the navigation sentence to solve the problem on the screen of the mobile device. A navigation means for leading to an information display screen, an execution processing means for displaying a function execution button on the problem solving information display screen, and executing an execution program linked to the problem solving information by an execution command from the execution button. Problem handling program for mobile devices. 17. The mobile device displays the problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice inputted by the user regarding the handling of the mobile device, and executes the function of the problem solving information by the mobile device. Whether the input data is the same as the word in the dictionary database in which the instruction data of the mobile device is stored as a headword and its associated words, synonyms, and synonyms for the computer on the web server that can communicate and browse Alternatively, a process of determining whether they are close to each other is performed, and the process is stored in a dictionary database and a character string of an independent word in which an adjunct word is removed from a character string obtained by dividing an input sentence or a voice into phrases. When the character string does not completely match the headword in the dictionary database as compared with the headword, a part of the character string is extracted and A dictionary database search means for displaying an appropriate navigation sentence related to the case of matching with a section, a data input when a user of a mobile device inputs an arbitrary sentence or voice into the dictionary. Arbitrary word input means for inputting to the database search means, appropriate navigation sentences related to the input sentence or voice are displayed on the screen of the mobile device, and the user selects the navigation sentence to solve the problem on the screen of the mobile device. A navigation means for leading to an information display screen, an execution processing means for displaying a function execution button on the problem solving information display screen, and executing an execution program linked to the problem solving information by an execution command from the execution button. A computer that records the handling problem solving processing program for mobile Yuta readable recording medium. 18. A computer built in a mobile device for displaying problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice input by a user regarding the handling of the mobile device. A process of determining which of the words in the dictionary database in which the instructional information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms is the same as or close to the input word, Compared with a character string of an independent word obtained by processing a character string obtained by dividing speech into sentences by excluding adjunct words and a head word stored in a dictionary database, the character string matched the head word in the dictionary database. A dictionary database search means that includes the ability to display the appropriate navigation sentences relevant to the case, the mobile device user can Arbitrary word input means for inputting input data to the dictionary database search means when a voice is input to the mobile device, and an appropriate navigation sentence related to the input sentence or voice is displayed on the screen of the mobile device and the user A database search program that functions as a navigation means that guides the screen of a mobile device to the problem solving information display screen by selecting a navigation sentence. 19. A computer built in a mobile device for displaying problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice input by a user regarding the handling of the mobile device, wherein the input data is A process of determining which of the words in the dictionary database in which the instructional information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms is the same as or close to the input word, Compared with a character string of an independent word obtained by performing a process of removing adjunct words from a character string obtained by dividing speech into phrases and the headword stored in the dictionary database, the character string completely matches the headword in the dictionary database. If not, a part of the character string is extracted and compared with a part of the entry word in the dictionary database, and an appropriate navigation sentence related to the case is displayed. A dictionary database search means including functions, an arbitrary word input means for inputting data input to the dictionary database search means when a user of a mobile device inputs an arbitrary sentence or voice to the mobile device, the input sentence or voice A database search program that functions as a navigation means that displays an appropriate navigation sentence related to the above on the screen of the mobile device and the user selects the navigation sentence to bring the screen of the mobile device to the problem solving information display screen. 20. A computer built in a mobile device for displaying problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice input by a user regarding the handling of the mobile device. A process of determining which of the words in the dictionary database in which the instructional information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms is the same as or close to the input word, Compared with a character string of an independent word obtained by processing a character string obtained by dividing speech into sentences by excluding adjunct words and a head word stored in a dictionary database, the character string matched the head word in the dictionary database. A dictionary database search means that includes the ability to display the appropriate navigation sentences relevant to the case, the mobile device user can Arbitrary word input means for inputting input data to the dictionary database search means when a voice is input to the mobile device, and an appropriate navigation sentence related to the input sentence or voice is displayed on the screen of the mobile device and the user A computer-readable recording medium in which a database search program for causing a screen of a mobile device to navigate to a problem solving information display screen by selecting a navigation sentence is stored. 21. A computer built in a mobile device for displaying problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice input by a user regarding the handling of the mobile device. A process of determining which of the words in the dictionary database in which the instructional information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms is the same as or close to the input word, Compared with a character string of an independent word obtained by performing a process of removing adjunct words from a character string obtained by dividing speech into phrases and the headword stored in the dictionary database, the character string completely matches the headword in the dictionary database. If not, a part of the character string is extracted and compared with a part of the entry word in the dictionary database, and an appropriate navigation sentence related to the case is displayed. A dictionary database search means including functions, an arbitrary word input means for inputting data input to the dictionary database search means when a user of a mobile device inputs an arbitrary sentence or voice to the mobile device, the input sentence or voice A database search program that functions as a navigation means that displays an appropriate navigation sentence related to the above on the screen of the mobile device and the user selects the navigation sentence to lead the screen of the mobile device to the problem solving information display screen. Recorded computer-readable recording medium. 22. On a web server that a mobile device can communicate and view in order to display problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice input by the user regarding the handling of the mobile device. The computer performs processing to determine whether the input data is the same as or close to which word in the dictionary database in which the handling instruction information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms, The process compares the character string of an independent word obtained by performing a process of removing an adjunct word with respect to a character string obtained by dividing an input sentence or a voice into phrases and an entry word stored in a dictionary database, and the character string is a dictionary. A dictionary database search means, which includes a function to display an appropriate navigation sentence related to a headword in the database, mobile When the user inputs an arbitrary sentence or voice into the mobile device, an arbitrary word input means for inputting the input data into the dictionary database search means, and an appropriate navigation sentence related to the input sentence or voice is input into the mobile device. A database search program that is displayed on the screen and allows the user to select the navigation sentence to navigate the screen of the mobile device to the problem solving information display screen. 23. On a web server that a mobile device can communicate and view in order to display problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice input by the user regarding the handling of the mobile device. The computer performs processing to determine whether the input data is the same as or close to which word in the dictionary database in which the handling instruction information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms, The process compares the character string of an independent word obtained by performing a process of removing an adjunct word with respect to a character string obtained by dividing an input sentence or a voice into phrases and an entry word stored in a dictionary database, and the character string is a dictionary. When it does not exactly match the entry word of the database, a part of the character string is extracted and compared with a part of the entry word of the dictionary database, and it is suitable for the relevant item. A dictionary database search means including a function of displaying various navigation sentences, an arbitrary word input means for inputting the inputted data to the dictionary database search means when the user of the mobile device inputs an arbitrary sentence or voice into the mobile device, Appropriate navigation sentences related to the input sentence or voice are displayed on the screen of the mobile device, and the user selects the navigation sentence so that the screen of the mobile device functions as a navigation means for guiding the screen to the problem solving information display screen. Database search program for. 24. A web server on which a mobile device can communicate and browse to display problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice input by the user regarding the handling of the mobile device. The computer performs processing to determine whether the input data is the same as or close to which word in the dictionary database in which the handling instruction information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms, The process compares the character string of an independent word obtained by performing a process of removing an adjunct word with respect to a character string obtained by dividing an input sentence or a voice into phrases and an entry word stored in a dictionary database, and the character string is a dictionary. A dictionary database search means, which includes a function to display an appropriate navigation sentence related to a headword in the database, mobile When the user inputs an arbitrary sentence or voice into the mobile device, an arbitrary word input means for inputting the input data into the dictionary database search means, and an appropriate navigation sentence related to the input sentence or voice is input into the mobile device. A computer-readable recording medium that records a database search program that functions as navigation means that is displayed on the screen and the user selects the navigation sentence to guide the screen of the mobile device to the problem solving information display screen. 25. On a web server that a mobile device can communicate and view in order to display problem solving information on the screen of the mobile device based on an arbitrary sentence or an arbitrary voice input by the user regarding the handling of the mobile device. The computer performs a process to determine which input data is the same as or close to the word in the dictionary database in which the instruction manual information of the mobile device is stored as a headword and its associated words, different expressions, and synonyms. , The process compares the character string of the independent word obtained by performing the process of removing the adjunct word with respect to the character string obtained by dividing the input sentence or the voice by the phrase unit and the headword stored in the dictionary database, When it does not exactly match the entry word of the dictionary database, a part of the character string is extracted, and it is related when it matches with a part of the entry word of the dictionary database. A dictionary database search means including a function for displaying a painful navigation sentence; an arbitrary word input means for inputting data input when a user of a mobile device inputs an arbitrary sentence or voice to the mobile device to the dictionary database search device; Appropriate navigation sentences related to the input sentence or voice are displayed on the screen of the mobile device, and the user selects the navigation sentence so that the screen of the mobile device functions as a navigation means for guiding the screen to the problem solving information display screen. Computer-readable recording medium recording a database search program for.