JP2002352324A - Service definition managing system, customer bonus point system, method for managing service definition, and information recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a customer bonus point system, a method for managing service definition, and an information recording medium for every shop POS system. SOLUTION: A bonus point server system 100 is structured by a Web server 102 for a customer for providing contents of service or the like provided by accumulated bonus points of the customer, a Web server 103 for a shop manager for setting various service menus depending on a bonus point by a management operator of each shop, a multifunction gateway server 104 for distributing the various service menus set by the shop manager to the shop, transmitting customer data accepted by the shop, and collecting bonus point data relating to sales processing of the shop or the like, a database server 105 for integrating and managing data produced or collected on the various servers in a predetermined form, a customer database 106, a sales information database 107, and a management information database 108 or the like.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

[0001] The present invention relates to a service definition management system, a customer bonus point system, a service definition management method, and an information recording medium. In particular, for each store POS system including one or a plurality of stores, a bonus point is calculated based on the purchase price of a product, and a predetermined privilege is provided based on the accumulated bonus points obtained by accumulating the bonus points. A service definition characterized in that one or more services are divided and managed into service definition information defining service contents and processing for executing the service based on the service definition information. The present invention relates to a management system, a customer bonus point system, a service definition management method, and an information recording medium.

[0002]

2. Description of the Related Art Currently, a store gives bonus points to a customer based on the purchase price of a product purchased by the customer, and further provides a prize, a coupon, 2. Description of the Related Art A customer bonus point system for providing a customer with services such as giving various benefits such as a discount to the customer has been widely used in the market. Stores use the customer bonus point system to provide various services to customers so that many customers may be interested in the store and improve sales of products. For example, there are services such as giving bonus points to a customer twice as much as the purchase price, and discounting the purchase price by 10% in exchange for 100 bonus points.

[0003] The services in the customer bonus point system are diversified by combining various services by setting a large number of processes based on condition information for receiving the services, the contents of the services, and the like in advance. A customer bonus point system.

[0004]

However, in the conventional customer bonus point system, the service definition (calculation formula) representing the contents of the service and the processing such as discount are integrated, and the service definition and the processing are combined. Was managed together. In addition, in order to build a unique customer bonus point system, prior to system development, we will examine various services, select what is necessary for our company from various possible services, and make a menu so that it can be easily set at the time of operation And incorporated it into the system.

[0005] Therefore, for the purpose of overcoming competition with other stores that have introduced a similar bonus point system, unique services different from other stores are added,
If you want to change the content of an existing service, create a new program corresponding to the added or changed service and change the system,
There has been a problem that the customer bonus point system must be implemented by requesting the manufacturer or the like.

[0006] Further, since the system change work must be requested to a maker or the like, the time required for the system change work such as explaining the contents of the service to the maker or the like, creating a program corresponding to the service, or the like. There was also a problem that it would take. In addition, there is also a problem that the cost involved in the system change work is extremely large because it is necessary to request a manufacturer or the like.

Accordingly, the present invention has been made in order to solve the above problems, and a bonus is provided for each store POS system including one or a plurality of stores based on the purchase price of the product. One or more services that calculate points and provide a predetermined benefit based on the accumulated bonus points obtained by accumulating the bonus points are provided based on service definition information that defines the contents of the service and service based on the service definition information. And a service definition management system, a customer bonus point system, a service definition management method, and an information recording medium.

[0008]

Means for Solving the Problems The present inventor has conducted studies to solve the above-mentioned conventional problems. As a result, in the customer bonus point system, by constructing a system that independently manages the service definition (calculation formula) representing the content of the service and processing such as discounts, the store-specific information can be changed only by changing the service definition. It was found that the system can be changed when providing services.

[0009] In addition, by describing service definition information defining the contents of a service using a script language, a manager of a store POS system can easily and flexibly understand the description rules in the script language. Service definition information can be created. Further, it has been found that the customer can easily change the system of the customer bonus point system without understanding software for executing processing such as discounts.

[0010] Further, by describing service definition information defining service contents using a script language, display information for displaying the contents of a service to be provided to a user terminal or the like can be easily obtained from the service definition information. It turns out that it can be converted.

Based on the above research results, the following invention is provided.

In a first aspect of the customer bonus point system of the present invention, a bonus point is calculated based on the purchase price of a product for each store POS system including one or a plurality of stores. Is divided into service definition information defining service contents and processing for executing the service based on the service definition information, which provides a predetermined privilege based on the accumulated bonus points It is a customer bonus point system provided with a service definition management system characterized in that it is managed by a customer.

A first aspect of the service definition management system according to the present invention is a service definition management system characterized in that service definition information is described using a script language.

A second aspect of the service definition management system according to the present invention is to display service definition information which can communicate with each other via a network and contents of a service created based on the service definition information. The display information is managed for each store POS system, the bonus points of registered customers are managed for each store POS system, and the contents of services provided from the store POS system generated based on the service definition information and the customer information. And a store POS system for executing a service based on customer information, cumulative bonus point information, and service definition information in the accounting process for purchased merchandise. This is a service definition management system including:

According to a third aspect of the service definition management system of the present invention, the bonus point server system includes a point server receiving unit for receiving information from the store POS system and the user terminal, and a service executed by the store POS system. A service definition registration unit that generates defined service definition information and stores the generated service definition information in a database, and, based on a request from a user terminal, display information indicating the content of a service provided by a customer on a store POS system,
The service definition management system includes a service content providing unit that generates a service based on service definition information and customer information of a service, and a point server transmission unit that transmits information to a store POS system and a user terminal.

According to a fourth aspect of the service definition management system of the present invention, the service definition registration unit uses the menu screen on which the condition information of the service is set in advance to store the condition information necessary for the service of the store POS system. A ready-made service definition selection unit to be input, a ready-made service definition registration unit that generates and stores service definition information based on the condition information required for the service obtained by the ready-made service definition selection unit, and a unique service definition not included in the ready-made service definition Service definition information directly to perform the service of
This is a service definition management system including a unique service definition editing unit for editing.

According to a fifth aspect of the service definition management system of the present invention, the above-described unique service definition editing unit checks the grammar of the described service definition information and / or checks the operation of accounting processing in accordance with the service definition information. The service definition management system is characterized in that

A sixth aspect of the service definition management system according to the present invention is characterized in that the unique service definition editing unit edits service definition information using a homepage screen provided by the bonus point system. Is a service definition management system.

According to a seventh aspect of the service definition management system of the present invention, the user terminal utilizes a home page screen provided by the bonus point system to provide customer information on the bonus point system, the accumulated bonus points, and the service definition. Store POS based on information
A service definition management system characterized by displaying the contents of services provided on the system by a browser.

The first aspect of the service definition management method according to the present invention is a store P comprising one or a plurality of stores.
For each OS system, define one or more services that calculate bonus points based on the purchase price of the product and provide predetermined benefits based on the accumulated bonus points obtained by accumulating the bonus points. The service definition management method is characterized in that the service definition management method is divided into service definition information to be performed and processing for executing a service based on the service definition information.

A second aspect of the service definition management method according to the present invention is a service definition management method characterized in that service definition information is described using a script language.

According to a third aspect of the service definition management method of the present invention, (a) a registration step of generating and storing service definition information defining a service executed by a store POS system; and (b) a user terminal. Definition providing method for generating display information indicating the content of the service provided by the customer from the store POS system based on the service definition information of the service and the customer information based on the request from the service POS system It is.

According to a fourth aspect of the service definition management method of the present invention, the registration step includes the steps of: (a) using a menu screen on which service condition information is set in advance; (B) a service definition information registration step of generating and storing service definition information based on condition information necessary for the service obtained by the service definition selection step; A) unique service definition editing step of editing service information describing the contents of a service based on condition information unique to the store POS system;
This is a service definition management method including a service definition registration step of storing service definition information obtained in a unique service definition editing step.

According to a fifth aspect of the service definition management method of the present invention, the above-mentioned unique service definition editing step can execute a grammar check of service definition information and / or an operation check of accounting processing according to the service definition information. This is a service definition management method characterized by:

According to a first aspect of the information recording medium of the present invention,
An information recording medium on which a program for the above-described service definition management method is recorded.

According to a second aspect of the information recording medium of the present invention,
An information recording medium on which a program characterized by being a compact disk, a flexible disk, a hard disk, a magneto-optical disk, a digital versatile disk, a magnetic tape, or a memory card is recorded.

[0027]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described with reference to the drawings. Note that the embodiments described below are for explanation, and do not limit the scope of the present invention. Therefore, those skilled in the art can adopt embodiments in which each of these elements or all elements are replaced by equivalents, and these embodiments are also included in the scope of the present invention.

The customer bonus point system of the present invention is a store POS comprising one or a plurality of stores.
For each system, one or more services that calculate bonus points based on the purchase price of a product and provide a predetermined benefit based on the accumulated bonus points are defined as service contents. A service definition management system is provided which is divided into service definition information and processing for executing a service based on the service definition information, and is managed. Further, the service definition management system of the present invention provides service definition information that can communicate with each other via a network and display information for displaying the contents of a service created based on the service definition information for each store POS system. Managing the bonus points of registered customers for each store POS system, and displaying the contents of services provided from the store POS system generated based on the service definition information and the customer information on the user terminal. And a store POS system that executes services based on user information, cumulative bonus point information, and service definition information in the transaction processing of purchased commodities.

FIG. 1 is a diagram showing an example of a system configuration of the entire customer bonus point system.

As shown in FIG. 1, the customer bonus point system 10 includes a bonus point server system 10.
0 and the store POS system 110, the bonus point server 100 and the store POS system 110.
Are connected to each other via a network 15 such as the Internet.

Bonus point server system 100
Is a firewall 101 for preventing unauthorized entry into the system, a cumulative bonus point, an expiration date, and a cumulative bonus point for customers registered as bonus point members of stores participating in the bonus point system. Web server 1 for customers for providing the contents of the obtained service or information on the location of the store, etc.
02. Each store manager sets various service menus according to bonus points, registers or deletes various managers required for store operation, checks and corrects customer bonus points, stores various sales Store manager Web server 103 for confirming data, distribution of various service menus set by the store manager to the store, transmission of customer data received at the store, bonuses related to store sales processing Multifunctional gateway server 104 for collecting point data, etc .; database server 105 for integrating and managing data created or collected on the various servers in a predetermined format on a database; for each store Customer database 106 for recording and storing customer information registered in A sales information database 107 for recording and storing sales data collected by the functional gateway server, and a management information database 108 for recording and storing various promotion information such as information of managers of each store, service definition information, coupons, and the like. Be composed.

The store POS system 110 is a configuration example of a restaurant POS system of a restaurant, and has an external communication management 111 having a function of removing bad packets for performing highly reliable data communication with an external network 15 such as the Internet. , The bonus point server system 1
00 multifunctional gateway server 104 and store POS
Multifunctional gateway 120 for controlling the transmission and reception of data between the systems 110, secures high security by encryption, etc., and manages data communication with the multifunctional gateway server 104, such as automatic reception of updated service definition files. Gateway communication management 121, a customer database 122 for recording and storing data related to stores in the customer database 106 in the bonus point server system 100, a sales information database 123 for recording and storing sales data generated in stores, a bonus. In the management information database 108 in the point server system 100, a store management information database 124 for recording and storing a data portion related to store operation such as a service definition file, and a service stored in the store management information database 124. Define file, customer information stored in the customer database, and the store POS server 1
A bonus point calculation / management function 125 for calculating bonus points, calculating discounts and discounts using the bonus points, and transmitting the results to a store POS server or the like based on the sales information sent from the store 30; A gateway I / F 126 for managing communication with each device in the store such as the POS server 130; a store POS server for storing and storing various data such as PLU data necessary for operation management of the store POS system 110; 130, an order terminal 131 for inputting an order ordered by a customer or outputting a sales statement, a cashier terminal 132 for performing a sales accounting process, and printing a customer's order input from the order terminal in the kitchen. Printer 133 to perform, the bonus point server system 1
And a store manager terminal 140 for accessing the store management Web server 103 in the server.

[0033] The store manager uses the store manager terminal 140.
Log in to the store manager Web server 103 on the bonus point server system 100 using the manager ID and the registered password, and set a service to be provided to the customer on a preset menu screen, or , Or in a script language. The defined service contents are stored in the management information database 108 in the bonus point server system 100, and are also stored in the predetermined store POS system 11 by the multifunctional store server 104.
The information is sent to the multi-function gateway 120 within 0 and is stored in the store management information database 124.

Although the store manager terminal is an independent terminal for the sake of explanation, a store POS server, a cashier terminal, or the like can also serve as a function. It is also possible to use a terminal such as a personal computer at home, away from the store.

In the store POS system 110, when a customer comes to the store, the customer's registration number is confirmed with a member card or the like, and the registration number and order are input to the order terminal 131.
When the customer's registration number is input from the terminal, the store POS server 130 inquires the multifunction gateway 120 about information such as the customer's cumulative bonus points via the gateway I / F 126. The bonus point calculation / management 125 inside the multi-function gateway 120 queries the bonus point server system 100 for the latest customer data through the gateway communication management 121, saves the obtained result in the customer database 122, and has already been set. The store POS server 130 compares the service contents with the service information that the customer can receive.
To answer. The store POS server 130 displays the received bonus point information and the received service contents on the order terminal 131 as necessary, and, when the customer desires to receive the service in exchange for the point, accepts and processes it. . Final settlement of bonus points is performed at the time of sales settlement. When the customer requests settlement, the settlement terminal 131 inputs the settlement request. When the payment request is input, the store POS server 130 performs the payment processing and then stores the sales data in the multifunctional gateway 1.
20. In the bonus point calculation / management of the multifunctional gateway 120, upon receiving the sales data, the bonus point is calculated based on the bonus point grant rate, the service content, and the like stored in the store management database 124, and the result is stored in the store POS server 130. And store it in the internal sales information database 123, and then send it to the bonus point server system 100 via the gateway communication management 121. In the store POS server 130, including information on the final total bonus points obtained from the multi-function gateway 120, etc.
A sales statement is created and printed on a printer attached to the order terminal 131.

The bonus point server system 1
Among the various data sent to 00, the bonus point information is stored and stored in the customer database 106, and the sales information is stored and stored in the sales information beta base 107, and thereafter used for providing information to customers and store managers.

FIG. 2 is a diagram showing a block configuration of functions of the service definition management system.

The store manager accesses the store manager communication management section 203 from the store manager terminal 140 using communication means such as the Internet, and logs in using a predetermined ID number and a preset password. Then, the service definition registration unit 204 is accessed. The service definition registration unit 204 selects a service to be implemented in a store from various condition information of a ready-made service previously incorporated as a standard menu, or describes a service content using a predetermined script language. The service content set by the store manager is recorded and stored as service definition information on the server database 208 via the server database management unit 207. The service definition information updated on the server database 208 is sent by the service definition distribution unit 206 to the store gateway communication management unit 210 of a predetermined store through the gateway communication management unit 205. Store gateway communication management unit 2
At 10, after confirming that there is no error in the transmitted data, the data is recorded and stored in the store database 212 via the store database management unit 211. In the store POS system 110, when the store POS management unit 213 receives an order or performs an accounting process, it requests the bonus point calculation / management unit 125 if processing regarding bonus points or information is required. The bonus point calculation / management unit 125 reads out the service definition information stored in the store database 212, compares the service definition information with data received from the store POS management unit 213, such as sales information, and performs a review process. Provision of processing information such as discounts and discounts, or calculation of total bonus points is executed, and the result is passed to the store POS management unit 213, and information such as total bonus points is recorded and stored in the store database 212. The information updated in these stores is sent to the gateway communication management unit 205 of the bonus point server system 100 by the store gateway communication management unit 210, and the server database management unit 2
07, and is recorded and stored on the database 208.

The customer uses the Internet to enter the bonus point server system 100 from the user terminal 220.
And the service content and bonus point information of the store registered with the customer can be confirmed on the homepage provided by the service content display unit 202. At this time, the service content display unit 202 uses the service definition information recorded and registered on the server database 208 and the accumulated bonus points to present the service content that the customer can receive at the present time to the customer.

FIG. 3 is a diagram illustrating the service definition registration unit of the bonus point server system in the service definition management system in more detail.

The service definition registration unit 204 includes a ready service definition selection unit 301, a script language conversion unit 302, a unique service definition editing unit 303, a registration unit 304, and a defined information reading unit 305. When the store manager logs in to the bonus point server system 100 according to a predetermined procedure and selects registration of the service definition, the previously defined information is read from the database 208 by the database management unit 207.

The ready-made service definition selecting section 301 allows the manager of the store POS system 110 to input necessary conditions via an input device according to a menu screen for defining the contents of the service. When the input is completed, the script language conversion unit 302 converts the input into a description in the script language.
Sent to registration section 304. On the other hand, when defining a unique service menu other than the ready-made service definition, the unique service definition editing unit 303 directly describes the unique service in a script language and sends it to the registration unit 304. At this time, the service definition is firstly defined on the ready-made menu screen by the ready-made service definition selection unit 301, and then the script language conversion unit 302
In the unique service definition editing unit 303, the service definition converted into the script language can be changed or added.

When the registration unit 304 receives the service definition information converted into the script language, the unique service definition editing unit 303 determines whether the information has been created, changed, or added. After adding
The data is recorded and stored in the database 208 via the server database management unit 207. Based on the information added by the registration unit 304, the next defined information reading unit 305
When the defined service information is read, the service information created, changed, or added by the unique service definition editing unit 303 is sent to the unique service definition editing unit 303 again without being sent to the ready service definition selecting unit 301.

Further, the service definition management of the present invention
(A) a registration step of generating and storing service definition information defining a service executed by the store POS system; and (b) a store P based on a request from a user terminal.
A service content providing step of generating display information indicating the content of the service provided by the customer from the OS system based on the service definition information of the service and the customer information. Further, in the service definition management method according to the present invention, the registration step includes the step of: (a) selecting a ready-made service definition for inputting condition information necessary for the service of the store POS system by using a menu screen on which condition information of the service is set in advance And (b) a service definition registration step of generating and storing service definition information based on condition information necessary for the service obtained in the ready-made service definition selecting step;
(C) a unique service definition editing step of editing service definition information describing service contents based on condition information unique to the store POS system; and (d) service definition information obtained in the unique service definition editing step. And a service definition registering step.

FIG. 4 is a diagram showing a flowchart on the bonus point server system 100 in the service definition registration process.

On the home page for the manager in charge of the bonus point server system, the login of the store manager is always accepted (S401). FIG. 9 is an example of a home page for a manager. When the store manager changes the service menu of the bonus points provided to the customer, from a terminal (PC) that can connect to the Internet at the store or at home, visit a homepage at a predetermined address on the Internet, A registered administrator ID and a password set in advance are entered in a predetermined place. In the bonus point server system, the entered ID and password are confirmed, and if there is no error, login is permitted (S402).

When the login is permitted, it is confirmed whether the service definition information previously set for the store managed by the manager is registered in the database (S403, S404),
If there is no registration information, all the service definition information is initialized (S407), and a ready-made service definition menu is displayed (S408). If there is registered information, the setting contents are read from the database (S405), and it is confirmed whether or not unique service definition information, which is not in the ready-made service menu, is included (S406). A definition menu screen is displayed (S408). On the other hand, if it contains unique service definition information, a script language input / edit screen is displayed (S41).
2).

FIG. 10 shows an example of a screen for inputting and editing a script language. The condition information is set by selecting and inputting conditions necessary for the ready-made service definition service shown in FIG. 9 or by inputting necessary values. When the setting is completed, the administrator presses the setting completion button on the screen to notify the system. The system waits for completion of screen input (S
409), the service definition contents set on the ready-made service definition menu screen are converted into a script language (S41).
0). The service definition content in the converted script language is displayed on the script language input / edit screen for confirmation and editing by the selection of the administrator (S412).

The contents of the described service definition information will be described with reference to the script language input / edit screen of FIG. 10 as an example. The contents of the service definition in the script language shown in FIG. 10 show that a discount service of 5% is provided for customers who visit the store from 10 times to 20 times, and for a customer from 21 times to 30 times. It offers a 10% discount service and a 15% discount service for customers who have 31 or more visits.

In the example of FIG. 10, the service definition set on the ready-made service definition menu screen is converted into the script language. However, the service definition in the script language can be directly added on the script language input / edit screen. Thus, for example, a complicated service definition can be created, such as subdividing the number of visits, or changing the discount rate for a customer who visits frequently within a predetermined period such as within one month.

When the conversion from the ready-made service definition menu screen to the script language, or the input of the script language and the work on the edit screen are completed, the service definition information is operated by operating the registration button on the screen. It is stored and stored in the database (S413).

FIG. 5 is a diagram showing a flowchart of the gateway communication management section on the bonus point server system.

The gateway communication management unit on the bonus point server system checks whether the service definition information on the database has been updated (S501), and if the data has been updated, transmits the data to a predetermined store (S50).
2). After the data transmission, it is checked whether the gateway communication management unit 210 of the transmitted store has successfully received the data (S50).
3) In the case of normal reception, the updated service definition information is set as transmitted (S504).

Next, it is confirmed whether or not point data update data and the like have been received from the store gateway communication management unit (S
505) If the data has been received, it is confirmed whether or not all the data is normal (S506). If the data is normal, the fact that the data has been received is notified to the data transmission destination store (S507). ), Storing and storing the received data on a predetermined database (S508).

FIG. 6 is a diagram showing a flowchart on the store POS system side in the service definition registration process.

In the store gateway communication management section 210,
It is confirmed whether data has been received from the bonus point server system (S601). If data has been received, it is confirmed whether all data is normal or not (S602). If the received data is normal, the normal reception is notified to the bonus point server system (S603), and the data is recorded and stored in a predetermined database (S60).
4).

Next, it is checked whether there is update data, such as customer bonus point information, to be sent to the bonus point server system on the database of the store POS system (S605). Is transmitted to the bonus point server system (S6
06).

After transmitting the data, it is confirmed whether the bonus point server system has been normally received (S607).
If the data has been successfully received, the update data is set to be transmitted (S608).

FIG. 7 is a diagram showing a flowchart of the bonus point calculation and management section 125 on the store POS system.

The bonus point calculation and management unit checks whether the service definition information on the store database has been updated (S701), reads out any updated data, and stores it in a location that can be easily used during data processing (S70).
2).

Next, data such as a processing request has been received from the store POS system and confirmed (S703). If data has been received, it is confirmed whether all data is normal or not (S704). If the data is abnormal, the store POS system is notified (S705). If the data is normal, a predetermined process such as calculation of bonus points is executed (S7).
06).

After the processing is completed, the result is transmitted to the store POS system (S707), and if necessary, such as the bonus point calculation result at the time of the accounting processing, is stored in the database (S708, S709).

FIG. 8 is a diagram showing an example of a flowchart of the restaurant POS system 110 of a restaurant.

The store POS system uses the order terminal 13
In step S801, the process waits for a table number to be input.
When the table number is input, the previous processing information related to the table number is checked. If the order or customer information has already been registered, the registered information is read out and displayed on the screen (S802), and the order addition or the like is performed. Wait (S808).

If no order or customer information has been registered since the previous sales receipt was issued, it is determined that a new customer has visited, and after initializing the data (S803), the customer ID
The user is required to enter a number (S804).

If the customer does not have the member card or the registered ID number, the customer ID number input is canceled and an order input is waited (S808). If the customer has a member card or a registered ID number, the information of the member card is read by a peripheral device such as a barcode reader attached to the order terminal, or the ID number is directly input (S805). When the customer number is input, the customer information is transmitted to the multi-function gateway 120, and information on the customer's cumulative bonus points, discount and discount service information is received, and displayed on the order terminal (S807). here,
If the customer number cannot be obtained, error processing such as displaying an error message on the screen is executed (S80).
6). Here, the transfer of data between the store POS system and the store gateway will be described, taking as an example the case where the service definition shown in FIG. 10 is set. Upon receiving the customer ID number from the store POS system, the store gateway requests the bonus point server system to send the latest total bonus point customer information.

After receiving the latest customer information from the bonus point server system, various conditions at the present time are applied to the service definition described in the script language, and it is determined whether there is a service definition satisfying the condition. For example, if the number of visits to the customer information is 12, the service that satisfies the condition is a 5% discount. As a result, the store gateway notifies the store POS system that a 5% discount service can be received together with the customer information such as the customer's cumulative bonus point value. Store POS
The system stores the information of the 5% discount service received from the store gateway at a predetermined location, and applies the information to the sales accounting process.

Thereafter, the store POS system waits for input information from the order terminal (S808), and when an order is input, displays the contents on the order terminal (S80).
9) When the order input information is completed, the order is sent to the kitchen printer for printing (S810). When the sales receipt output request is input, the sales accounting information including the above-described 5% discount processing is sent to the store gateway, and the final cumulative bonus point information is received (S811). For example, if the condition for granting a bonus point for a store is defined by the store manager as 100 points for every 1000 yen of sales, the store gateway calculates a bonus point to be newly given from the total sales amount, and The bonus points are updated and notified to the store POS system. The store POS system prints out a sales receipt including the final cumulative bonus point information and the like (S812).

When a user visits a store registered with a customer,
In addition to confirming the total bonus point information on the receipt, you can obtain a wealth of information by visiting the bonus point system customer website via the Internet.

FIG. 11 is an example of a screen displayed when the customer logs in to the customer homepage of the bonus point system with the registered customer ID number and the set password. On this screen, the customer can check the accumulated bonus point information of all the stores that have registered the customer among the stores participating in the bonus point system. Also, an example of a screen displayed when the restaurant detailed information display button described on FIG. 9 and displayed on the screen is selected is shown. Here, service contents based on the service definition information set by the store manager are displayed.

The service definition management system described above generates service definition information, manages the generated service definition information, manages display information for displaying the contents of the service created based on the service definition information, and executes the service definition information. The bonus point server system has a function of displaying, on the user terminal, the content of the service provided from the store POS system, which is generated based on the customer information, but instead of the bonus point server system,
It can also be provided in a store POS system.

Further, only the function of storing and managing the service definition information can be provided in the bonus point server system.

[0073]

As described above, according to the present invention,
The following effects are obtained.

In the customer bonus point system,
By building a system that independently manages the service definition (calculation formula) that represents the contents of the service and the processing such as discounts, the system change work in the case where the service unique to the store is provided simply by changing the service definition Can be implemented.

Further, by describing service definition information defining the contents of the service using a script language, a rule of description in the script language can be easily understood by a store POS system administrator or the like, thereby facilitating a unique service. Definition information can also be created. Furthermore, even if you do not understand software that performs processing such as discounts,
It is also possible to easily carry out a system change operation of the customer bonus point system.

Further, by describing the service definition information defining the contents of the service using a script language, display information for displaying the contents of the service provided to the user system or the like can be easily obtained from the service definition information. It can also be converted.

[Brief description of the drawings]

FIG. 1 is a diagram showing an example of a system configuration of a customer bonus point system.

FIG. 2 is a diagram showing a block configuration of functions of a service definition management system.

FIG. 3 is a diagram illustrating the service definition registration unit of the bonus point server system in the service definition management system in further detail.

FIG. 4 is a diagram showing a flowchart of a service definition registration process on a bonus point server system.

FIG. 5 is a view showing a flowchart of a gateway communication management unit on the bonus point server system.

FIG. 6 is a diagram showing a flowchart of a store gateway communication management unit.

FIG. 7 is a diagram illustrating a flowchart of a store bonus point calculation and management unit.

FIG. 8 is a diagram showing a flowchart of the store POS system.

FIG. 9 is a diagram illustrating an example of a service condition selection homepage.

FIG. 10 is a diagram showing an example of service definition information described in a script language.

FIG. 11 is a diagram showing an example of homepage display information indicating store information of a store POS system registered with a customer and bonus point information for each store POS system.

[Explanation of symbols]

 10 Customer Bonus Point System 15 Network 100 Bonus Point Server System 101 Firewall 102 Customer Web Server 103 Store Manager Web Server 104 Multifunctional Gateway Server 105 Database Server 106 Customer Database 107 Sales Information Database 108 Management Information Database 110 Store POS System 111 External communication management 120 Multifunctional gateway 121 Gateway communication management 122 Customer database 123 Sales information database 124 Store management information database 125 Bonus point calculation / management 126 Gateway I / F 130 Store POS server 131 Order terminal 132 Cash terminal 133 Kitchen printer 140 Store management Terminal

Continued on the front page (71) Applicant 501215864 Infrasys Hong Kong Limited Infrasys (HK) Ltd. Hong Kong Kowloon Shanyut Road 11 New Bright Building Floor 2 Unit 201 Unit 201 2 / F New Bridge Building 11 Sheung Kong Hong Kong Kong (72) Inventor Yoshihiro Matsubara 3-5-5 Yamato, Suwa-shi, Nagano Pref. Seiko Epson Corporation (72) Inventor Chang Lek One Hong Kong Kowloon Shanyut Road 11 New Bright Building Floor 2 Unit 201 Infrasys Hong Within the Limited (72) Inventor Ram Kho Piu Hong Kong Kowloon Shanyut Road 11 New Bright Building Floor 2 Unit 201 Infrasys Hong Kong Limited F-term in reference (reference) 3E042 CB02 CC01 CD04 EA01

Claims (15)

[Claims] 1. For each store POS system including one or a plurality of stores, a bonus point is calculated based on the purchase price of a product, and a predetermined privilege is calculated based on the total bonus points obtained by accumulating the bonus points. And managing one or more services divided into service definition information that defines the contents of the service and processing for executing the service based on the service definition information. Customer bonus point system with service definition management system. 2. The service definition management system according to claim 1, wherein the service definition information is described using a script language. 3. The store POS system manages the service definition information and display information for displaying contents of the service created based on the service definition information, which can communicate with each other via a network. And
The bonus points of registered customers can be transferred to the store PO
A bonus point server system, wherein the bonus point server system manages each S system, and displays on the user terminal the content of the service provided from the store POS system, which is generated based on the service definition information and the customer information. 3. The shop POS system according to claim 1, wherein the service is executed based on the customer information, the cumulative bonus point information, and the service definition information in an accounting process for a purchased product. 4.
Service definition management system described in. 4. The store point POS system, wherein the bonus point server system receives information from the store POS system and the user terminal;
A service definition registration unit that generates the service definition information defining the service executed by the S system and stores the service definition information in a database, and a customer is provided on the store POS system based on a request from the user terminal. A service content providing unit that generates display information indicating the content of the service based on the service definition information and the customer information of the service, and a point server transmitting unit that transmits information to the store POS system and the user terminal. The service definition management system according to claim 3, comprising: 5. The service definition registration unit displays a menu screen on which condition information of the service is set in advance.
A ready-made service definition selecting unit for inputting condition information necessary for the service of the store POS system; and generating the service definition information based on the condition information necessary for the service obtained by the ready-made service definition selecting unit. And a unique service definition editing unit for directly writing or editing the service definition information in order to perform a unique service not included in the ready service definition. 4. The service definition management system according to 4. 6. The method according to claim 5, wherein the unique service definition editing unit can execute a grammar check of the described service definition information and / or an operation check of the accounting process according to the service definition information. Service definition management system described. 7. The service definition management system according to claim 5, wherein the unique service definition editing unit edits the service definition information using a homepage screen provided by the bonus point system. . 8. The shop terminal uses the home page screen provided by the bonus point system to display the customer information and the total bonus points and service definition information on the bonus point system on the store POS system. 4. The service definition management system according to claim 3, wherein the content of the provided service is displayed by a browser. 9. For each store POS system including one or a plurality of stores, a bonus point is calculated based on the purchase price of a product, and a predetermined privilege is calculated based on the accumulated bonus points obtained by accumulating the bonus points. And managing one or more services divided into service definition information that defines the contents of the service and processing for executing the service based on the service definition information. Service definition management method. 10. The service definition management method according to claim 9, wherein the service definition information is described using a script language. 11. The method according to claim 9, comprising the following steps:
0. The service definition management method described in 0. (A) The store PO
A registration step of generating and storing the service definition information defining the service executed by the S system;
(B) On the basis of a request from a user terminal, the store PO
A service content providing step of generating display information indicating the content of the service provided by the customer from the S system based on the service definition information and the customer information of the service; 12. The service definition management method according to claim 11, wherein the registration step includes the following steps. (A) a ready-made service definition selecting step of inputting condition information necessary for the service of the store POS system by using a menu screen on which condition information of the service is set in advance;
(B) a service definition registration step of generating and storing the service definition information based on the condition information necessary for the service obtained in the service definition selection step; and (c) a store POS system. A unique service definition editing step of editing the service information describing the contents of the service based on unique condition information,
(D) a service definition registration step of storing the service definition information obtained in the unique service definition editing step. 13. The service according to claim 12, wherein the specific service definition editing step can execute a grammar check of the service definition information and / or an operation check of the accounting process according to the service definition information. Definition management method. 14. An information recording medium on which a program for the service definition management method according to claim 9 is recorded. 15. The information recording medium is a compact disk, a flexible disk, a hard disk,
The information recording medium according to claim 14, wherein the information recording medium is a magneto-optical disk, a digital versatile disk, a magnetic tape, or a memory card.