JP2002328892A - Terminal operation support system and terminal operation support program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To easily enjoy the various kinds of services on the Internet by having a supporter remotely operate the terminal of a person to be supported. SOLUTION: A terminal operation support system is composed of a terminal 10D provided with an image input/output means 14 displaying selection items or the like, an input means 16 inputting a cursor moving command and terminal operation support desire information, a means inputting the cursor moving command through communication and a transmission means outputting the terminal operation support desire information to a server 20, the terminal 10A or the like provided with the image input/output means 14 displaying the selection items or the like, the input means 16 inputting the cursor moving command and the means outputting the cursor moving command through the communication, and the server 20 provided with a recording means 40 recording the information of the supporter or the like, the means receiving the terminal operation support desire information through the communication, a selection means (information processing means 22) selecting the terminal of an appropriate supporter and a connection means (information processing means 22) connecting the communication of the terminal 10A or the like and the terminal 10D and making the cursor moving command freely communicable.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a terminal operation assisting system and a terminal operation assisting program, and more particularly to a terminal operation assisting system and a terminal operation assisting program capable of remotely assisting operation of a terminal whose operation is difficult. About.

[0002]

2. Description of the Related Art Conventionally, it has been possible to enjoy various services such as the purchase of various products via a network such as the Internet. These various services can be enjoyed, for example, when each user operates a communication terminal such as a personal computer to input a purchase intention of a product or a request regarding provision of services. The communication terminals used here are not only PCs but also game machines,
Mobile phones and the like are provided.

In Japanese Patent Application Laid-Open Publication No. 2000-57216, an action performed by an elderly at home is registered in advance as a schedule, the action performed by the elderly is monitored, and a notification is sent to a care center. A home care system that can do is shown.

[0004]

However, the operation of a communication terminal such as a personal computer has difficulties, for example, in that it is difficult for an elderly person or a person who needs care to operate. The above-mentioned service is hard to receive for the user.

In the home care system described in Japanese Patent Application Laid-Open No. 2000-57216, the number of operations from the elderly is reduced by prompting the elderly to be notified, so that the terminal can be used in a simpler manner. However, there is a problem that there is no versatility that can support various services on the Internet.

[0006] The present invention has been made in view of the above-mentioned circumstances. When a helper operates a terminal and remotely controls a terminal operated by the helpee, the helpee can easily use the Internet. An object of the present invention is to provide a terminal operation assistance system and a terminal operation assistance program that enable the user to enjoy the above various services.

[0007]

According to the present invention, in order to achieve the above object, a desired item is selected from one or a plurality of selection items displayed on a display means of a first terminal operated by a user. If the user wishes to assist in the operation of the first terminal when trying to select, assist the user's selection work by remote control from the second terminal operated by the assistant. Is a terminal operation support system capable of
A first display unit displaying a plurality of selection items and displaying a movable cursor notifying that at least one of the selection items is selected; and a first display unit displayed on the first display unit. First input means for inputting, from a user, a first movement command for moving a cursor and terminal operation assistance request information for requesting assistance in operating the first terminal; and the first display means First receiving means for inputting a second movement command for moving the cursor displayed on the second terminal from the second terminal via communication, and inputting the terminal operation assistance desired information via the first input means. In this case, a first terminal having first transmitting means for outputting the input terminal operation assistance desired information to the server via communication is displayed, and one or more selection items are displayed. Few Second display means for displaying a movable cursor for notifying that one is selected, and a second movement command for moving the cursor displayed on the second display means is input from the helper. A second input unit that outputs a second movement command for moving a cursor displayed on the first display unit to the first terminal through communication. Two terminals,
Recording means for associating and recording information on one or more helpers and information on a terminal operated by the helper; and a second means for receiving via a communication the terminal operation assistance desired information output by the first terminal. Receiving means, and selecting means for selecting an appropriate helper and a terminal operated by the helper from information on the helper recorded in the recording means based on the received terminal operation assistance desired information, The server is characterized by comprising a server having connection means for connecting the second terminal of the selected helper and the first terminal for communication and enabling free communication of the second movement command.

[0008] According to the present invention, the terminal operation assistance system comprises:
First display means for displaying a selection item and a cursor for notifying that the selection item is selected, and a first movement command for moving the cursor and terminal operation assistance desired information input from a user. A first input means for inputting, via a communication, a second movement command for moving the cursor;
A first terminal comprising: receiving means for receiving the terminal operation assistance desired information via the first input means; and first transmitting means for outputting the information to the server via communication. Second display means for displaying a cursor for notifying that a selection item is selected; second input means for inputting a second movement command for moving the cursor; and second display means for moving the cursor. A second terminal having second transmission means for outputting a movement command via communication, a recording means for recording information relating to the helper and information relating to the terminal of the helper in association with each other; A second receiving means for receiving information via communication, and an appropriate helper and an appropriate helper from among the information about the helper recorded in the recording means based on the received terminal operation assistance desired information. Select terminal Selecting means and the second communicating connection between the second terminal of the selected the helper first terminal
And a server equipped with a connection means for freely communicating the movement command of the user, so that the assistant can remotely control the terminal operated by the user, and the user can easily operate the terminal on the Internet. Various services can be enjoyed.

[0009]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS Preferred embodiments of a terminal operation assistance system and a terminal operation assistance program according to the present invention will be described below in detail with reference to the accompanying drawings.

FIG. 1 is an overall configuration diagram showing an embodiment of a terminal operation assistance system according to the present invention.

As shown in FIG. 1, a terminal operation assistance system according to the present invention includes a terminal 10A operated by a relative of a recipient (user), a terminal 10B operated by members belonging to a volunteer organization, and other assistance. Provided is a terminal (second terminal) of a helper who assists the operation of the terminal 10D (first terminal) of the recipient who is remotely operated by the recipient, such as the terminal 10C operated by the individual. Have been.

Further, the terminal operation assistance system includes a terminal 10D of the recipient who operates at the time of ordering for enjoying services and purchasing goods, and an operation assistance when the recipient operates the terminal 10D. Server 2 of operation assistance company to mediate
0, and a server 30 of a service provider that provides various services such as provision of services and sale of products to users such as recipients. In addition, respective devices such as various terminals and various servers can be connected for communication via a communication network 50 such as the Internet, and can transmit and receive information between the devices. .

The server 20 of the operation support business operator is connected to the terminals 10A to 10C of the supporter and the terminal 10D of the supportee, and the supporter displays a description of the operation method of the terminal 10D to the supportee. A service for assisting the operation of the terminal 10 is provided. When the information processing means of the server 20 connects the terminal 10A to 10C of the supporter and the terminal 10D of the supportee by communication, the terminal 10D of the supportee is connected.
Can be freely communicated with each other by moving commands for moving the cursor displayed on the display means.

When a request for operation assistance (terminal operation assistance request information) is acquired from the terminal 10D of the person to be assisted, the server 20 of the operation assistance company stores information of a plurality of pre-registered assistants. Various information such as family information, preference information, career information, hobby information, etc. of the supportee and the supporter and the supportee information for the information processing means (selection means) to determine and select an appropriate combination from the information Recording means 40, which is a database for recording the information, is provided.

FIG. 2 shows the above-mentioned various terminals 10 (terminal 10A).
10 to 10D) and an internal configuration of a server 20 of the operation support provider.

As shown in FIG. 2, the terminal 10 used by the helper and the supportee and the server 20 of the operation support company are connected to each other via a communication network 50, and information is exchanged between the devices. Can be transmitted and received.

The terminal 10 includes a voice input / output unit 12 including a microphone and a speaker, an image input / output unit 14 including an image pickup unit and a display unit (first display unit, second display unit), and the like. , A keyboard, a button, a mouse, a touch panel, etc.
Input means and second input means).

The display means displays one or more selection items and at least one of the selection items.
It is possible to display a movable cursor for notifying that one is selected.

The input means 16 is provided with a movement command for moving a cursor displayed on the display means,
It is possible for the user to input terminal operation assistance request information indicating that assistance regarding the operation of D is desired.

The terminal 10 is connected to the image input / output unit 1.
4. Controlling peripheral devices such as communication means (first transmission means, second transmission means, first reception means) for transmitting and receiving information through the input means 16 and the communication network 50, and various processing Information processing means 18 for executing a program
It is possible to process information input from the various input means and control information output from the output means.

The communication means can input a movement command for moving a cursor displayed on the display means from another communication device via communication. Further, the communication means can output terminal operation assistance desired information input via the input means 16 to the server. Further, a movement command for moving a cursor displayed on the display means can be output to another communication device via the communication means.

The information processing means 18 includes a remote control program execution 18A for the supporter to remotely control the terminal 10D of the supportee, and a communication network 5 such as the Internet.
It is possible to perform processing such as various service enjoyment processing 18B for enjoying various services on the Internet.

On the other hand, the server 20 of the operation support company includes information processing means 22 (selection means and connection means) for performing various processes such as transmission and reception of information via the communication line network 50 and reading and writing of information with respect to the recording means 40. Recording means 40 (database) for recording various types of information, and communication means (second transmission means) for transmitting and receiving information via the communication line network 50, and are used by the helper and the support recipient. It supports communication connection between the terminals 10A to 10D.

The information processing means 22 includes a connection authentication program 22 for authenticating the introduced helper by the helpee.
A, and the introduced helper can execute the remote operation providing program 22B for operating the terminals 10A, 10B, 10C and the like to remotely control the terminal 10D of the supportee.

The recording means 40 is for determining an appropriate combination from a plurality of pre-registered assistants.
Family information, preference information, career information,
Recipient information 40A and helper information 40B such as hobby information, profile and image information of the recipient and the supporter, connection authentication program 22A, remote operation providing program 22B
Etc. are recorded in advance.

When the server 20 receives the terminal operation assistance request information output from the recipient's terminal 10D via the communication means (second receiving means), the information processing means 22 converts the received terminal operation assistance information into the received terminal operation assistance information. Based on the information, information about one or more helpers recorded in the recording means 40 and information about the terminals 10A to 10C operated by the helper recorded in association with the helper are read out, and A helper and a terminal operated by the helper are selected.

When the information processing means 22 selects the terminal 10A or the like of the helper, the selected terminal 10A or the like and the terminal 10D of the supportee are connected for communication and the cursor displayed on the display means is moved. A communication connection is made so that commands can be freely communicated.

FIG. 3 shows a flowchart of a process performed by the terminal operation support system according to the present invention.

FIG. 3 shows an operation of the terminal 10D when a support recipient such as an elderly person or a care recipient needs to operate the terminal 10D to enjoy services provided by various service providers existing on the Internet. An example of assistance is shown.

When the recipient wishes to use various shopping services provided by the respective service providers via the communication network 50 such as the Internet, the recipient receives the message "Step S100:""Startuse" (hereinafter abbreviated as S100).
Start operation. Then, the support recipient inputs transmission request information for requesting a service provider wishing to purchase an article or provide a service to transmit a service menu for guiding various services that can be provided. When the input of the information by the support recipient is completed, the processing performed by the information processing unit 18 of the terminal 10D proceeds to the next processing of S102 “Connection with the operation support provider”.

In S102, the operation mode of the terminal 10D is set to the communication mode based on the service menu request instruction input by the support recipient in S100.
Then, the transmission means of the terminal 10D transmits a connection request command to the server 20 of the operation support company. In this case, if the terminal 10D is a portable telephone, a predetermined telephone number is set and a telephone call is directly made to the server 20 of the operation support provider, and information is directly transmitted and received to and from the server 20. Alternatively, the information may be transmitted and received by connecting to the server 20 of the operation support company using a communication line network 50 such as the Internet.

The terminal 10D and the server 20 of the operation support company
When the communication connection between the terminal 10D and the terminal 10D is completed via the communication network 50, the receiving means provided in the server 20 of the operation support provider receives the connection request command transmitted by the terminal 10D via the communication network 50. I do. Then, the information processing means 22 of the server 20 performs authentication based on the received connection request command as to whether the terminal 10D is a terminal registered in advance and permitted to communicate.

As a result of the authentication, the terminal 10D obtains an authentication result indicating that the terminal 10D is permitted to perform communication. The connection completion information is transmitted to the terminal 10D via the transmission means of the server 20. When the receiving unit of the terminal 10D receives the connection completion information, the information processing unit 18
The processing executed by the user proceeds to the next step S104 “Connection with service provider”.

In step S104, the transmitting means of the terminal 10D transmits a connection request command to the service provider this time. If the terminal 10D is a mobile phone at this time, for example, a three-party call service or the like is used to make a direct call to the server 30 of the service provider for communication connection, and to transmit and receive information directly to and from the server. The communication may be performed, or information may be transmitted and received by connecting to the server 30 of the service provider using a communication network 50 such as the Internet.

Then, the receiving means provided in the server 30 of the service provider receives the connection request command transmitted by the terminal 10D. Next, based on the received connection request command, the information processing means 22 of the server 30 transmits the connection completion information to the terminal 10D and service menu information such as a menu of articles available for sale and a menu of available services, to the terminal 10D. An instruction to transmit to the terminal 10D via the transmitting means of the server 30 is issued.

When the receiving means of the terminal 10D receives the connection completion information and the service menu information transmitted by the transmitting means of the server 30, the information processing means 18 receives the information on the display means such as a liquid crystal display provided in the terminal 10D. The user gives an instruction to display the information of the service menu.

Normally, the user searches for and specifies a desired article or service while looking at the service menu displayed on the display means of the terminal 10D. In general, the types of articles and services that can be provided are enormous, and the service menu is divided into a plurality of layers. Therefore, when the user tries to find a desired article or service, it is necessary to continuously perform a plurality of operations. For example, when purchasing goods, enter the type and quantity of the goods to be purchased, enter the delivery destination of the goods, check the purchase price of the goods and enter the payment method, and if using a credit card, the type of the card company The user needs to perform many input operations, such as inputting a password, a password and a password.

The operation of inputting information related to the purchase of the article or the enjoyment of the service is a very troublesome operation even for a healthy person. However, not only is the operation difficult for the elderly or ill patients, but also the input operation itself often becomes difficult.

Therefore, in the present invention, the terminal 1
The helper operating the devices 0A to 10C can remotely control the terminal 10D used by the helpee to assist the helpee in operating the terminal 10D. If the supportee does not know the operation for performing the shopping service or the like and wishes to assist the operation of the terminal 10D, the terminal operation assistance button displayed on the display means of the terminal 10D is selected, and the terminal operation is performed. Enter your willingness to help. The input information indicating the intention of the terminal operation assistance request (terminal operation assistance desired information) is transmitted to the means for executing the operation assistance mediation described below.
If the means for mediating the operation assistance is provided in the server 20 of the operation assistance company, the information of the intention of the terminal operation assistance desired by the support recipient input to the terminal 10D is the operation assistance company Is transmitted to the server 20.

The processes of S108 to S124 shown in FIG. 3 are processes for mediating operation assistance between the helper terminals 10A to 10D and the helpee terminal 10D.
The processing of S108 to S124 is described below as the processing (remote operation providing program 22B) performed by the server 20 of the operation support provider, but is performed by another server existing on the communication network 50. Alternatively, the object of the present invention can be achieved even if the terminal 10D of the support recipient executes this processing.

For example, the information processing means 22 of the server 20
In the next step S108, "Is terminal operation assistance desired?", It is determined whether or not information regarding the intention of the terminal support assistance is acquired from the terminal 10D of the recipient.
If the recipient does not want to support the terminal operation,
If it is determined that the intention information of the terminal operation support request has not been obtained, the process proceeds to step S106 “operate the terminal by itself”.
The mode is set to a mode in which the operation assistance of the terminal 10D is not performed, and the process returns to S108. Here, by returning to the process of S108, the process after S110 can be performed regardless of the time when the support recipient inputs the intention of the operation support, so that the operation support can be started immediately. Becomes

If it is determined in S108 that the information of the intention of the terminal operation assistance is obtained, the process proceeds to S108.
Proceed to 110 "confirm connection status of helper".

In step S110, in response to the request for terminal operation assistance acquired in step S108, a search is made for a helper who can perform the operation assistance of the terminal 10D of the recipient at the time of the terminal operation assistance request. Perform connection status confirmation processing. Here, a helper who has already provided operational assistance to another recipient is excluded, and a search is made for a connected provider or the like capable of performing operational assistance support.
As soon as one or more helpers are searched, the processing proceeds to the next S11.
2 Proceed to “Confirmation of registration information of recipient and supporter”.

In S112, the helper information 40B on the helper obtained by the search and the helper information 4 on the supportee 4
OA and information on the terminal of the helper are read from the recording means 40, and the registration information is confirmed. Then, the process proceeds to the next S114 “set a proper supporter”.

In S114, the supporter information 40B obtained from the recording means 40 is compared with the supportee information 40A, and an appropriate supporter compatible with the supporter who has requested the terminal operation support is identified. Perform the selection process. In this selection processing, the family information, preference information, career information, hobby information, and the like of the supporter and the supportee recorded in the recording unit 40 are collated, and selected in an appropriate combination. When an appropriate combination of the support recipient and the support recipient is selected, the process proceeds to the next determination of S116 “consent confirmation”.

In S116, information is transmitted and received to and from the terminal 10A of the helper selected in S114, and a request for terminal operation assistance is made to the supportee. Upon receiving the information, the terminal 10A or the like of the helper displays, for example, information such as the name and age of the selected recipient on the display means, and notifies the helper that there is a request for terminal operation assistance. Do. If the selected helper can perform the terminal operation assistance, the information indicating that the assistance can be performed is input to the input means of the helper terminal 10A or the like, and the terminal operation assistance is performed. If it is impossible, the information indicating that the execution is impossible is input to input means such as the helper's terminal 10A. The terminal operation support availability information input to the input means such as the terminal 10A is transmitted to the server 20 of the operation support provider.

In addition, instead of the helper inputting the availability information regarding the terminal operation assistance based on the terminal operation assistance request notice displayed on the display means as described above, the assistance person inputs the availability information regarding the terminal operation assistance in advance. Input to terminal 10A ~
The information may be stored in the server 10C, and the terminal 10A may automatically transmit the operation support information to the server 20 when the server 20 requests the terminal support.

Further, the helper inputs in advance the availability information relating to the terminal operation assistance and the terminal 10A to 10C sends the information to the server 20.
Of the supportee terminal 10
D receives a request for terminal assistance from the information processing means 2
The information 2 may be automatically searched for from the recording means 40 to determine whether or not operation assistance of the corresponding helper is available.

Server 2 that has received the terminal operation support availability information
The information processing means 22 of 0 performs a confirmation process of the consent based on the terminal operation assistance availability information. If information indicating that terminal operation assistance cannot be performed is acquired from the terminal 10A or the like, the process branches to the determination of S118 “re-search”.

At S118, it is determined whether or not to perform a re-search for selecting another helper. If another proper combination of helpers is registered in the recording means 40, the process returns to S114. If no proper combination of helpers is already registered in the recording means 40, the operation returns to S114. The assistance is canceled and the process proceeds to S106.

If it is determined in S116 that the terminal 1 of the helper
If information indicating that terminal operation assistance can be performed is acquired from 0A or the like, the process proceeds to S120 “establish connection with assistant”.

At S120, the terminal 1 of the helper who obtained the consent is
Establish a communication connection with 0A or the like, and proceed to the next step S122, "Lending terminal operation right to helper." At this stage, the server 20 of the operation support provider and the terminal 10D of the support recipient, and the server 20 of the operation support provider and the terminal 10A of the support provider can transmit and receive information to and from each other.

In the next step S122, the operation right to remotely control the terminal 10D owned by the supportee is changed to the helper terminal 10A.
Etc. to perform lending. Thereafter, information equivalent to the information displayed on the display means of the recipient's terminal 10D is displayed on the display means of the helper's terminal 10A and the like, and the helper operates the terminal 10A and the like, It is possible to remotely operate a cursor, buttons, and the like displayed on the display means of the terminal 10D of the recipient.

In the next step S124 "Conversation of operation requests and the like by voice", the voice input / output means 12 of the terminal 10A and the like and the terminal 10D are made to function, and the terminal 10D and the like are operated remotely. In addition, a process for enabling voice communication between the terminal 10A and the like and the terminal 10D to further facilitate the operation assistance of the terminal 10D is performed.

FIG. 4 shows a service display screen displayed on the display means (image input / output means 14) of the terminal 10D of the support recipient.

As shown in the figure, the service display screen 60
Contains goods information 62 (selection items) in which a detergent, a book, a play ticket, and the like, which can be sold by the service provider,
A profile display 64 of a helper image or the like, and an operation right lending button 66 (selecting a request for assistance in terminal operation) selected when the supportee wants to lend an operation right such as a cursor or a button to the helper. Buttons to be input, selection items) and operation buttons 68 (selection items) to be selected when the supportee wants to perform the operation right of the cursor, the button, and the like by the supportee, Are displayed via the input means 16 of the terminal 10D, and a yes / no button 72 (selection item) for inputting the intention or cancellation of the order after the input of the information on the purchase of the article is completed. .

In the service display screen 60, a helper operation cursor 74, which is moved by remote control by the helper operating the input means 16 such as the terminal 10A, and the helper's input means 16 such as the terminal 10A, are displayed. A helper comment field 76 for displaying a comment on the helpee input by operation.
And are displayed. Voice communication is possible between the supporter terminal 10A and the like and the supportee terminal 10D. However, when the supporter's hearing is weak or the like, textual information is an effective transmission means.

The shapes of the cursor 70 and the assistant operation cursor 74 are not limited to the shapes shown in FIG. 4, but may be a method of displaying characters of various selection items in reverse video, or various methods. A method of displaying the frame of the selection item in a thick frame may be used.

When the connection with the supporter is established, as shown in FIG. 4, the service display screen 6 of the terminal 10D of the supportee side
At 0, a profile display 64 such as a helper image, a helper operation cursor 74, and a helper comment field 76 are newly displayed. Difficult operations are performed by the supporter, and the supportee can confirm the operation contents by the movement of the supporter operation cursor 74. At the same time as the supporter performs the operation, the supportee can have a conversation with the supporter about the operation request and the like via the voice input / output unit 12. Note that the supportee can also respond to the comment from the supporter displayed in the supporter's comment column 76 with the yes / no button 72.

By repeating such an operation,
The support recipient can easily order the desired service provided by the service provider through the communication means of the terminal 10D in cooperation with the support provider. When the server 30 of the service provider receives the order information transmitted by the terminal 10D of the support recipient, the service provider provides the service to the recipient. Then, the recipient can enjoy the desired service (S1).
26 "Enjoy services by working with helpers").

In the next determination of S128 "I want to operate myself", the information processing means 18 of the terminal 10D determines whether or not the operation button 68 has been designated by the support recipient by himself / herself. If the supportee wants to operate the terminal 10D by himself / herself, the operation button 68 displayed on the display means is moved by the cursor 70 by himself / herself.
Etc.

At S128, information processing means 1 of terminal 10D
If the user 8 determines that the operation button 68 has been designated by himself, the process branches to S106, and transmits information to the effect that the terminal operation assistance ends to the server 20 of the operation assistance company. When the server 20 of the operation support provider receives the information to end the terminal operation support from the terminal 10D, the information processing means 22 performs a process of deleting the terminal operation right for the helper and disconnecting the connection with the helper. . Then, the operation assistance from the assistant ends.

At S128, the operation button 68
If it is determined that is not specified, the processing executed by the information processing means 18 returns to S124.

In this embodiment, the operation support service provider performs the intermediary processing of the connection for realizing the remote control between the supportee and the supporter. However, the present invention is not limited to this. Instead, the operation support company may have a helper and operate as a company that provides the support itself. In addition, the server 30 of the service provider that provides various articles and services to the support recipient may also perform the processing performed by the server 20 of the operation support provider described above.

In addition, instead of the server 20 of the operation support company performing the mediation processing relating to the operation support of the terminal 10D, the terminal 10D of the supportee executes the processing by the server 20 of the operation support business as described above. May be performed together.

[0066]

As described above, according to the terminal operation assisting system of the present invention, the first display means for displaying a selection item and a cursor for notifying that the selection item is selected, and the cursor First input means for inputting a first movement command for moving the cursor and terminal operation assistance desired information from a user, and first receiving means for inputting, via communication, a second movement command for moving the cursor. A first terminal having first transmission means for outputting the terminal operation support desired information to the server through communication when the terminal operation assistance desired information is input through the first input means; A second display unit for displaying a cursor notifying that the cursor has been selected; a second input unit for inputting a second movement command for moving the cursor; and a second movement command for moving the cursor. Via communication A second terminal provided with a second transmitting means for outputting the information, a recording means for recording information relating to the helper and information relating to the terminal of the helper in association with each other, and the terminal operation assistance desired information via communication. A second receiving means for receiving, and a selection for selecting an appropriate helper and a terminal of the helper from information on the helper recorded in the recording means based on the received terminal operation assistance request information received Means, a second terminal of the selected helper and the first terminal
And a connection means for communicatively connecting the second movement command to the second terminal, so that the assistant can remotely control the terminal operated by the user. As a result, users can easily enjoy various services on the Internet.

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram showing an embodiment of a terminal operation assistance system according to the present invention.

FIG. 2 is a block diagram showing an internal configuration of a terminal and a server of an operation support company.

FIG. 3 is a flowchart of a process performed by the terminal operation assistance system according to the present invention.

FIG. 4 is a diagram showing a display example of a service display screen displayed on a display means of a terminal of a recipient;

[Explanation of symbols]

10, 10A, 10B, 10C: terminal, 12: voice input / output means, 14: image input / output means, 16: input means, 18
... information processing means, 20 ... server, 22 ... information processing means,
30 server, 40 recording means, 50 communication network, 6
0 ... service display screen, 62 ... article information, 64 ... profile display, 66 ... operation right lending button, 68 ... operation button by yourself, 70 ... cursor, 72 ... yes / no button, 74 ... helper operation cursor, 76 ... Helper comments

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Sosuke Yoshida 1-1-1, Uchikanda, Chiyoda-ku, Tokyo F-term (in reference) 5B085 BE07 BG07 CA04 CE03 CE04 5C064 BA01 BC18 BC23 BD02 BD07

Claims (3)

[Claims] When a user tries to select a desired item from one or more selection items displayed on a display means of a first terminal operated by a user, the user operates the first terminal. A terminal operation assisting system capable of assisting the user with a selection operation by a remote operation from a second terminal operated by an assister when the assisting operation is desired. First display means for displaying an item and displaying a movable cursor notifying that at least one of the selected items is selected; and a cursor displayed on the first display means. First input means for inputting from a user a first movement command to be moved and terminal operation assistance request information indicating that assistance regarding operation of the first terminal is desired; and display on the first display means Cursor First receiving means for inputting a second movement command for moving the terminal from the second terminal via communication, and inputting the terminal operation support desired information via the first input means. A first transmitting means for outputting the terminal operation assistance desired information to the server via communication; and a first terminal having one or more selection items, and displaying at least one of the selection items. Second display means for displaying a movable cursor notifying that one is selected, and second inputting a second movement command for moving the cursor displayed on the second display means from an assister. A second input means, and a second transmission means for outputting a second movement command for moving a cursor displayed on the first display means to the first terminal via communication. Terminals and one or more helpers Recording means for associating and recording information about a terminal operated by a helper, second receiving means for receiving terminal operation assistance desired information output by the first terminal via communication, Selecting means for selecting an appropriate helper and a terminal operated by the helper from the information on the helper recorded in the recording means, based on the received terminal operation help request information; A terminal comprising: a second terminal of the helper; and connection means for communicatively connecting the first terminal with the first terminal to freely communicate a second movement command. Operation assistance system. 2. When a desired item is selected from one or a plurality of selection items displayed on a display means of a terminal operated by a user, the user uses a remote operation from another communication device. A terminal operation assistance program that operates on a user terminal and can receive assistance for a selection operation performed by a user, wherein the terminal includes a display unit, an input unit, a communication unit, and the display unit. Means, an input means, and an information processing means for controlling a communication means. In the information processing means, one or more selection items are displayed on the display means, and at least one of the selection items is selected. A function of displaying a movable cursor notifying that the cursor is being displayed on the display means, and a movement command for moving the cursor displayed on the display means being input from the user via the input means. Function and, said display means on the displayed movement commands to move the cursor and function and the realized terminal operation assistance program characterized by causing the input through the communication means. 3. When the user attempts to select a desired item from one or more selection items displayed on a display means of a terminal operated by the user, the user can remotely control the user. A terminal operation assistance program capable of assisting a selection operation and operating on a terminal operated by an assister, wherein the terminal includes a display unit, an input unit, a communication unit, the display unit, the input unit, Information processing means for controlling communication means, wherein the information processing means displays one or more selection items on the display means, and that at least one of the selection items is selected. A function of displaying a movable cursor for notifying on the display means, a function of inputting a movement command for moving the cursor displayed on the display means from a supporter through the input means, Terminal operation assistance program characterized the movement command for moving the cursor input means inputted thereby realizing a function of outputting through said communication means.