JP2002279260A - Reservation management system and management method, and program for the same - Google Patents

Abstract

PROBLEM TO BE SOLVED: To operate a service providing resource efficiently by grasping the current position information and movement status information on a reserver, and predetermining whether or not a reservation will be performed, in service providing facilities. SOLUTION: A reservation management center 102 for use of the facilities has a means 103 for receiving a reservation application from a portable information terminal 100a, b, a means 107 for sending a mail to the portable information terminal 100a, b of the reserver 100A, B when the order of reservation approaches, a means 106 for periodically acquiring the current position of the portable information terminal 100a, b of the reserver through measurement from a base station 10, 20, and a means 105 for determining whether the reserver can be in time for the time of reservation or not from the displacement value of the current position of the portable information terminal 100a, b. If the time of reservation is to be missed, the reservation is changed or canceled, and the contents of a reservation list 104 are changed accordingly.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a reservation management system for providing information to a facility user in accordance with the current position and movement history of the facility user and changing the order of reservation when using a facility requiring a reservation. The present invention relates to a system and a method, and a program thereof.

[0002]

2. Description of the Related Art Conventionally, when a certain kind of service is received, for example, a medical treatment appointment reservation at a hospital, a reservation at a beauty salon, a flight boarding reservation, a table reservation at a restaurant, etc.
Prior reservation from the user is necessary or not necessary,
Many are used. In particular, the case mentioned above is for reserving a service to be received on an hourly basis.

A computer system for accepting and managing such reservations is disclosed in, for example, Japanese Patent Application Laid-Open No. 7-85144.
There is a "medical treatment reservation management device" described in Japanese Unexamined Patent Publication (Kokai) No. H10-26095. This appointment management device automatically makes appointments such as medical treatments from a large number of terminals, including telephones, at hospitals and clinics. I'm trying.

[0004] Further, in the "intercommunication reservation system using telephone" described in Japanese Patent Application Laid-Open No. 7-66891, a user reserves an order with a telephone by using a telephone, confirms congestion status, and if the order approaches, A system is disclosed in which a reservation machine automatically contacts a user using a telephone, a pager (registered trademark), a personal computer, or the like so as not to frustrate the user even during a waiting time.

On the other hand, in a facility where a large number of facility users, such as department stores, visit, the in-facility information management system manages the movement history of the facility user and provides information according to the location and travel route of the facility user. For example, JP-A-2000-2
No. 36571, “In-facility information management system,
Mobile terminal ". In this system, information is exchanged with the terminal carried by the facility user using the wireless base station in the facility, and the location information of the current user is collected and managed.
It provides facility users with route information to the target facility.

As a pedestrian position information management system, there is a "position information management system" described in Japanese Patent Application Laid-Open No. 10-281801. This system uses a GPS (Global Positioning System) for position measurement, a mobile phone or a PHS (personal handyphone sy
A device that has multiple position measuring means, such as position measurement by a base station of a stem), position measurement by a radio marker, etc., and displays a map of the current position of the portable terminal holder and the surrounding area measured by the position measuring means on the portable terminal. It is.

[0007]

As described above, in a reservation system using the conventional technology, a telephone and a computer are used to provide a convenient system for receiving a reservation, guiding the order after the reservation, and the like. Has become. However, in many cases, a user may not be able to receive a reservation service at the reserved time due to some circumstances of the user after the reservation. In this case, if the reservation person performs a procedure for changing the reservation or canceling the reservation in advance in the reservation system, no particular problem occurs.

[0008] For example, the reservation person has completely forgotten the reserved time, or does not appear at the reserved facility by the reserved time by mistaking the reserved time, or the traffic congestion on the way to the reserved facility by the reserved time. Although it is clear that they are late, etc., they cannot take the notification procedure for changing the reservation. Alternatively, in reality, there is a case where the reservation is canceled without permission. As described above, when the reservation person does not appear at the reservation facility even at the reservation time, the service providing facility uses the human, physical, and time resources secured for the service provision. A problem of wasting occurs.

Accordingly, an object of the present invention is to solve these conventional problems, and to grasp the current position information and travel status information of the reservation person, and the service providing facility side judges in advance whether or not the reservation will be fulfilled. Another object of the present invention is to provide a reservation management system, a management method, and a program capable of efficiently operating service providing resources.

[0010]

In order to achieve the above object, the reservation management system of the present invention requires a facility user to designate a mobile phone or PHS telephone number at the time of reservation, and a mobile phone or PHS base. Station position measurement,
A plurality of position measuring means, such as position measurement using a radio wave marker, are provided, and the current position of the portable terminal holder measured by these position measuring means is periodically acquired and stored, so that the facility reservation person cannot appear. In such a case, the reservation order is changed or canceled, and resources reserved on the facility side for the facility reservation person who cannot appear are allocated to another reservation person.

[0011]

Embodiments of the present invention will be described below in detail with reference to the drawings. FIG. 1 is an overall configuration diagram of a reservation management system according to an embodiment of the present invention. As shown in FIG. 1, a reservation management system according to the present invention
Mobile phones or PHSs 100a and 100b, base stations 10 and 20 for measuring the positions of the mobile phones or PHSs 100a and 100b, a telephone network 30, and a CTI (Computing).
(Er telephony Integration) function 101.

The computer of the reservation center 102 has a reservation receiving unit 103, a reservation table 104 for recording reservation data,
A reservation change unit 105, a position information acquisition unit 106, and a reservation person communication unit 107 are provided. The operation of the reservation management system of the present invention will be described with reference to FIG. When the reservation users 100A, B set the reservation time and the like with the mobile phones 100a, 100b, the reservation center 1
02, the telephone number of the reservation person is obtained by the CTI (Computer telephony Integration) system 101, the reservation reception unit 103 determines whether or not the reservation can be received.
The reservation record is registered in the reservation table 104.

[0013] Next, the reservation change unit 105 transmits the reservation table 10
4 is searched for a reservation record that has a reservation time within a certain period of time, for example, 30 minutes after the current time, and the mobile phone of the reservation person 100A or B registered in the retrieved reservation record. Or PHS100a, b
Using the location information acquisition unit 106, the current location information of the registered reservants 100A and 100B is acquired from the telephone number, and the acquired current location information is stored in the corresponding reservation record of the reservation table 104. The acquisition of the current position information is periodically performed at a fixed time interval, and the reservations 100A and 100B are obtained from the change values of the current position information acquired last time and the current position information acquired this time.
Is determined (whether or not they are going to the facility).

Next, the reservation changing unit 105 sends the reservation
Using the reservation person communication unit 107 according to the states of 0A and B,
A message such as "The order (reservation time) is approaching." Or "Change the reservation time." Or "Cancel the reservation." Is sent to the mobile phone or PHS 100a, b of the reservation person 100A, B and transmitted. If the message is a change in reservation time or a reservation cancellation, the registration information in the reservation table 104 is updated. Of course, when the reservation persons 100A and 100B appear before the reservation time, the facility changes the reservation table 104 to the used state.

FIG. 2 is a flowchart showing an operation flow of the reservation change unit in FIG. First, a list of reservers who will be reserved time within a certain time is created (201). Here, the fixed time uses a preset average service time, etc.
This is the time interval set by the facility. Next, for each subscriber in the created list of subscribers (202),
Using the position information acquisition unit 106, the distance between the last current position information of the reservation person and the facility is obtained, and then the new current position information and the distance to the facility are obtained, and the reservation table is updated (2).
04).

Next, it is determined whether or not the message "order (reservation time) is approaching" is sent a predetermined number of times (205). Is approaching. ”Is sent from the subscriber communication unit 107 to the subscriber's mobile phone or PHS1.
00a and b (206), and the process proceeds to the next reserving person in the reserving person list created in step 201 (20).
7).

If the message "Order (reservation time) is approaching" has been sent a predetermined number of times, the previous current position information and the current current position information are compared, and the behavior of the reservation person is determined to be the facility. Judge whether it is approaching (20)
8). At this time, if the user is approaching the facility, it is further determined from the difference between the previous current position and the current position whether or not the reservation person's arrival at the facility is in time for the reservation time (20).
9). If it is determined that the reservation time can be reached, the process proceeds to the next reservation person in the reservation person list created in step 201 (207).

If it is determined that the reservation time cannot be met, the reservation table is searched for a free time, and a message "Change the reservation time." Is sent from the subscriber communication unit 107 to the subscriber's mobile phone or PHS 100a, b. To (21
0), the reservation time in the reservation table is changed (211), and the process proceeds to the next reservation person in the reservation person list created in step 201 (207).

If the previous current position information is compared with the current current position information and it is determined that the behavior of the reservation person is not approaching the facility, the current position information and the amount of change in the current position are used to determine the current position information. It is determined whether or not the reservation time is reached in accordance with the distance from the position to the facility (212). If it is determined that it is in time for the reservation time, the process proceeds to the next reservation person in the reservation person list created in step 201 (207).

If it is determined that it is not possible to make the reservation time, it is determined that the reserver has no intention to appear at the facility, and a message “cancel the reservation.” Phone or PHS100a,
b (213), the reservation time in the reservation table 104 is changed (214), and the process proceeds to the next reservation person in the reservation person list created in step 201 (207). Step 20
After the processing is completed for all entries of the reservation list created in step 1, the process waits for a predetermined time and returns to step 201 (203).

FIG. 3 is a diagram showing a specific example of the reservation table 104 in FIG. The reservation table 104 includes a “No” column 301 for storing a value set in the system, a “reservation person name” column 302 for storing a reservation person name set by the reservation person, and a CTI for specifying a record of the reservation table. A "telephone number" column 303 for storing the telephone number of the reservation person obtained in the above step; a "reservation time" column 304 for storing a reservation time which is set by the reservation person at first and which may be changed later by the reservation change unit 105; A “state” column 305 for storing the current state of the reservation person, a “position information acquisition time” 306 column for storing the time at which the position information acquisition unit 106 acquired the current position information, and a position information acquisition unit 106
"Current position information" 3 for storing the current position information obtained in step 3
07 columns and the like. The reservation table 104 is a reservation change unit 105
Reference numeral 308 denotes an example changed in.

In the changed reservation table 308, Takayanagi and Toi have already used the reservation time at 11:00 and 11:15, respectively, and Nishimura, Kondo and Osawa have reserved. The time is 12:00 in both cases, but the location information for Nishimura was acquired at 11:40 and was unused, and the location information for Kondo was available at 11:41. , The reservation has been canceled, and for Osawa, the location information has been acquired at 11:42, indicating that it has been used.

As described above, in the embodiment, the location measurement technology using the mobile phone or the PHS and its base station is used for grasping the current location of the subscriber, but a mobile information terminal having a GPS function is also used. The GPS position measurement technique used may be used. Further, in the embodiment, the facility contacts the mobile phone or PHS of the reservation person a certain time before the reservation, but the reservation person contacts the facility a certain time before the reservation. Can of course be taken. If there is no contact from the reservation person, the information may be transmitted to contact from the facility side.

[0024] In addition, the description of the acceptance of a reservation person waiting for a vacancy is out of the gist of the present invention, so that the explanation will be omitted. Can also. In the case of a beauty salon reservation, an airplane boarding reservation, a train seat reservation, a restaurant table reservation, etc., it is possible to cope by accepting an idle reservation in addition to a normal reservation. According to the present invention, a reservation is made to the person who has reserved the waiting time at the time when the reservation was canceled, and the reservation table is updated.

Each step of the flow of the reservation changing section in FIG. 2 is converted into a program, and the program is converted to a CD-R.
If stored in a recording medium such as an OM, the book can be easily installed by installing the recording medium on a computer at any facility and installing the program on the computer or downloading the program from another computer via a network. The invention can be realized.

[0026]

As described above, according to the present invention,
Based on the displacement value of the current position information of the reservation person, it is determined whether or not the reservation person is in time for the reservation time, and if the reservation person is not in time for the reservation time, the reservation time is changed or the reservation is canceled. This makes it possible for the facility side to allocate various service providing resources reserved for the reservation person for another reservation person, thereby effectively utilizing the service provision resources. This means that if the inconvenience becomes worse after the reservation, the reservation person needs to contact the facility again to change or cancel the reservation time, but the present invention can reduce the burden. .

[Brief description of the drawings]

FIG. 1 is an overall configuration diagram of a reservation management system according to an embodiment of the present invention.

FIG. 2 is a flowchart showing an operation flow of a reservation changing unit in FIG. 1;

FIG. 3 is a diagram showing an example of a data structure and a data content change showing an example of a reservation table in FIG. 1;

[Explanation of symbols]

100A, B: reservation person, 100a, b: mobile phone (or PHS), 102: reservation center, 103: reservation reception unit, 104: reservation table, 105: reservation change unit, 106: position information acquisition unit, 107: reservation Communication section, 101 ... CT
I, 10, 20: base station, 30: Internet, etc.

Claims (3)

[Claims] In a facility management reservation management system,
Reservation accepting means for accepting a reservation application by a portable information terminal, communication means for notifying an email to the portable information terminal of the reservation person when the reservation order is approaching, and periodically acquiring the current position of the portable information terminal of the reservation person Position information obtaining means,
A reservation changing means for judging whether or not the reservation person is in time for the reservation time from a displacement value of the current position of the portable information terminal, and changing the reservation or canceling the reservation when the reservation time is not enough. A reservation management system using a portable information terminal. 2. A method for managing a reservation management system, comprising:
The reservation center creates a list of reservers who come in order within a certain time, calculates the previous current location information and the distance to the facility for each of the reservers in the list of reservers, and If there is a message that is approaching, send a message to the reservation person's mobile terminal, and if the scheduled number of times has been exceeded, if the facility is not approaching, judge whether it is possible to make a reservation, Is a method for transmitting a reservation change or reservation cancellation message to the reservation terminal, and updating the reservation table. 3. A reservation management program for executing each step of the reservation management method according to claim 2 on a computer.