JP2002202884A - Method for managing software and system for the same - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a software management system capable of improving the convenience of budget management for a customer, and improving productivity at the time of out-sourcing the maintenance and management of software. SOLUTION: This software managing method for estimating works related with software by a computer in response to requests for a plurality of items from a customer is provided with a step S502 for accepting estimated workload information and work schedule information for each item, a step S503 for calculating the total estimated workloads in each preliminarily decided period based on the accepted estimated workload information and work schedule information, and a step S505 for displaying the total estimated workloads in each preliminarily decided period.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a software management system, and more particularly, to software maintenance,
The present invention relates to a software management system for performing operations, development, and the like.

[0002]

2. Description of the Related Art Requests are received from customers for maintenance, operation, development, etc. of software such as application software.
An outsourcing business is commissioned to work with external software houses. Those who do this business are especially called outsourcers.

Generally, it is considered that customers who are end users in the outsourcing business have the following needs. The first need is
It is necessary to flexibly deal with the modification of small application software, the change of specifications, and the handling of troubles. The second need is to keep costs down within the budget. The third need is
The point is that we want to know the response status of small-lot cases.

On the other hand, an outsourcer outsourcing is generally considered to have the following needs. The first need is to avoid sticking workers for each customer to improve productivity by reusing workers' knowledge for other projects. A second need is that it is necessary to clarify the correspondence between a customer and a large number of cases with respect to the response status and budget. The third need is to increase the number of customers and concentrate work implementation systems and know-how on small-scale projects. The fourth need is that, especially in the case of application software, the handling of development and maintenance is limited because the business know-how is gathered.
The company wants to respond by organizing a company that has business know-how, a company that has maintained and developed application software for customers who have requested this time, and a leaver of the company.

[0005] The outsourcing destination is considered to have the following needs. The first need is that, in the case of small-scale development, it is desirable to carry out work while concurrently performing other work at the company or at home. The second need is to secure stable income by conducting business related to software maintenance.

The present invention has been proposed in view of the needs in the software outsourcing business as described above. Next, the problem directly caused in proposing the present invention will be further described.

[0007] As described above, one of the needs of those who request outsourcing is to reduce costs within a range determined by a budget. Conventionally, such needs are considered to be caused by the fact that estimation has been individually made for each case, and thus it is not possible to fix the customer budget for each month, for example, and it is difficult to manage the budget. FIG. 9 shows a conventional estimation method. Conventionally, the work period and the total work amount are estimated for each case (step S9).
01). Therefore, the implementation system fluctuated due to the estimation (step S902). Furthermore, the inspection was performed only with the product after the work was performed (step S90).
3).

[0008] On the other hand, when performing maintenance and management of software such as application software, it has been general that a worker sticks to a customer to perform work. However, in this method, since the worker is dedicated to one customer, there is a limit in improving productivity by reusing the worker's knowledge for another project. In particular,
Assuming the work of the customer, the remote software house must be excluded from the outsourcing company, and the software house cannot receive work and suffers loss, as well as quality for customers and outsourcers. Had lost the opportunity to receive good service.

[0009]

As described above, conventionally, in outsourcing the work such as maintenance and operation of software, etc., inconveniences arise in the budget management of the customer, and the improvement of productivity is limited. In addition, there was a problem that the utilization of software houses in remote areas was insufficient.

[0010] Accordingly, an object of the present invention is to provide a software management method and system for improving the convenience of budget management for a customer and improving productivity, especially in outsourcing work such as maintenance and operation of software. To provide.

[0011]

According to a first aspect of the present invention, there is provided a software management method relating to software related work, wherein the work is estimated by a computer in response to a request for a plurality of cases from a customer. Receiving the estimated work amount information and work schedule information for each case (for example, step S5 in FIG. 5).
02) and a step of calculating a total expected work amount for each predetermined period based on the received expected work amount information and work schedule information (for example, step S50 in FIG. 5).
3) and a step (for example, step S505 in FIG. 5) of displaying the total expected work amount for each predetermined period. With such a configuration, it is possible to grasp the total expected work amount for each predetermined period. For example, when performing a work at a fixed fee for each predetermined period, it is easy to adjust the work amount. Can be performed.

Further, in the above-mentioned software management method, a step of adjusting the work schedule so that the calculated total expected work amount for each predetermined period falls within the range of the predetermined work amount (for example, FIG. 5). Step S in
504 and S505) may be provided. Thus, for example, a fixed fee can be set for each predetermined period, and the work schedule can be automatically adjusted when the amount of work in the predetermined period needs to be within a predetermined range. .

Another software management method according to the present invention is a software management method using a computer for outsourcing work to an outsource destination in response to a request for a case from a customer with respect to work related to software. The step of receiving the development asset lending request transmitted from the source destination (for example, step S803 in FIG. 8), and the step of accessing the development asset in response to the development asset lending request only to the outsource destination that transmitted the request. (For example, step S806 in FIG. 8). As a result, for example, even if the outsourced software house or the like is in a remote place, the development resources can be used, and the development efficiency can be improved.

Further, a software management system according to a second aspect of the present invention is a software management system for outsourcing work to an outsource destination in response to a request for a case from a customer regarding work related to software. , Development asset storage means for storing development assets (eg, library original 112 in FIG. 7)
And an access storage means (e.g.,
Reception / publishing folder 111 in FIG. 7),
Upon receiving a development asset lending request transmitted from an outsource destination, the development assets stored in the development asset storage means are stored in the access storage means. As a result, for example, even if the outsourced software house or the like is in a remote place, the development resources can be used, and the development efficiency can be improved.

Further, when a software program reflecting the work is received from the outsource destination, it is desirable to store the software program in the access storage means.

[0016]

FIG. 1 is a configuration diagram showing an outline of a software management system according to the present embodiment. This software management system 1 includes an item management server 1
0, an asset management server 11, a test machine 12, and a database 13, and are connected to a software house terminal 2 and a customer terminal 3 via a communication network 4. In addition, the software management system 1 is operated by an outsourcer that receives a request for development, maintenance, operation, and the like regarding software from a customer and requests a software house or the like to perform an operation. Here, the software house is an example of an entity capable of executing development, maintenance, operation, and the like relating to software in response to a request of an outsourcer, that is, an example of an outsource destination, and includes not only corporations but also individuals.

The case management server 10 includes a registrant information processing unit 101, a case management unit 102, and an estimation processing unit 103, and is connected to an asset management server 11, a test machine 12, and a database 13.

In order to use the software management system 1, a predetermined registration procedure is required. The registrant information processing unit 101 has a function of executing processing relating to registration of a customer or a software house. The customer or the software house inputs information to be registered using the terminals 2 and 3. The input registration information is stored in the registrant information processing unit 1 of the matter management server 10.
01 is stored in the registrant information storage unit 131. When a predetermined registration procedure is completed, a user ID and a password are assigned to each customer, software house, and the like. When a customer or a software house uses this software management system, it is necessary to enter their user ID and password and log in.

The case management unit 102 has functions such as executing a bid for a case and processing information relating to the work status of the case. The function will be described later in detail. The estimation processing unit 103 has a function of executing a case-by-case and month-by-case estimation based on request information, for example, based on a monthly work load. The function will be described later in detail.

The asset management server 11 is provided with storage means for storing various program libraries, and grants the right to use a specific library under certain requirements when the software house executes tasks such as development, maintenance, and operation. And so on.

The test machine 12 is a test machine for executing tests on software programs developed, maintained, operated, etc. by the software house 2. The test machine 12 can be used by a software house as an outsource destination, or the outsourcer itself can be used.

The database 13 stores the registrant information storage unit 1
31, case information storage unit 132 and estimate information storage unit 13
3 is provided. The registrant information storage unit 131 stores the software management system 1
Registrant information is stored. Case information storage unit 13
2 includes the work content of the project, bid information, work status information, etc.
Information on each case is stored for each case. The estimate information storage unit 133 stores information estimated by the estimate information processing unit 103.

In the software management system 1 shown in FIG. 1, the terminal 201 of the software house A, the terminal 202 of the software house B, and the terminal 203 of the software house C are illustrated as the terminals 2 of the software house. The terminal 2 is, for example,
A computer capable of executing a software program development, maintenance, operation, and the like, and has a communication function of connecting to the system 1 via at least the communication network 4 and performing communication.

The customer terminal 3 is, for example, a personal computer (PC), and has at least a communication function capable of connecting to the system 1 via the communication network 4 and performing communication.

The communication network 4 refers to a communication network such as the Internet, a public network, a dedicated line or the like, includes both wired communication and wireless communication, and is a transmission medium for exchanging information.

Next, the estimation processing in the present invention will be described with reference to FIG. The estimation process in the present invention
In particular, the feature is that the amount of work for a predetermined period is fixed, and the fee for the work is also fixed. In the following example, a month is used as the predetermined period, but the present invention is not limited to this, and the length of the period is not limited, such as 10 days, 2 months, 3 months, half a year, and 1 year.

First, the outsourcer communicates with the customer via the communication network 4 or directly, determines the monthly work volume, and also determines the fee, which is the price. Then, the outsourcer inputs the monthly work amount to the estimation processing unit 103 using a keyboard or the like (step S20).
1). Next, the outsourcer estimates the amount of work for each case such as maintenance and operation of the application software, and inputs the value to the estimation processing unit 103 using a keyboard or the like (step S202). Estimation processing unit 103
Is the estimated work amount and the fixed fee input in step S201, and the work amount for each case input in step S202.
3 is stored.

Subsequently, the estimation processing unit 103 reads information on the work amount for each case from the estimate information storage unit 133, calculates the total work amount of the total cases for each month, and displays the total work amount on the display.

FIG. 3 shows a display example of the display. FIG.
, The total work volume of the total projects for each month is shown in a table format. This table includes information on the work amount (person / day), work schedule, work assignment, and monthly work amount for each of the three cases X, Y, and Z. Outsourcer inputs information of project name, work volume, work schedule,
Based on the input information, the estimation processing unit 16 calculates and outputs information on the work assignment and the monthly work amount. Furthermore, it is also possible to provide a column for the person in charge for each case. Further, the work amount may be the number of steps to be corrected instead of the display in units of person / day.

In this example, the case X has a work amount of 12 (person / day), and the work is performed from July 10 to July 20. Case Y has a work amount of 10 (person / day), and the work is performed from July 22 to August 10. Case Z
Has a work volume of 20 (person / day), and the work is performed from August 2 to September 10. Regarding the work assignment, in the case X, the work is performed only in July, and therefore, the work amount 10 (person / day) is displayed in July as it is. In Case Y, since work is performed over July and August, the work amount is apportioned according to the number of work days in each month, and the work amount in each month is calculated and displayed. Case Y has a total work volume of 10 (persons / day), and the number of work days for July is 10
Since the number of work days in August and August is 10, the amount of each work is as follows. Work volume for July = 10 (person / day) x 10 (day) / 20
(Day) = 5 (person / day) Work volume for August = 10 (person / day) × 10 (day) / 20
(Day) = 5 (person / day) These work amounts are shown in parentheses in the work assignment column.

In case Z, since the work is performed over August and September, the amount of work in each month is calculated and displayed as in case Y. Case Z has a total work volume of 16 (persons /
Day), and the work days for August are 30 days and the work days for September are 10 days, so the respective work amounts are as follows. August workload = 16 (person / day) x 30 (day) / 40
(Day) = 12 (person / day) September workload = 16 (person / day) × 10 (day) / 40
(Day) = 4 (person / day) These work amounts are shown in parentheses in the work assignment column.

The monthly workload based on these three cases is:
By calculating the sum of the monthly work volume of each case,
It is required as follows. Monthly workload in July = 12 (person / day) + 5 (person / day) = 1
7 (person / day) Monthly workload in August = 5 (person / day) + 12 (person / day) = 1
7 (person / day) Monthly workload in September = 4 (person / day)

In this example, since the work amount determined between the customer and the outsourcer is 18 (person / day), the work amount is not adjusted because the monthly work amount is within the range. . On the other hand, in this example, if the work amount determined between the customer and the outsourcer is 15 (person / day), it is necessary to adjust the work amount.

FIG. 4 shows an example in which the work amount is adjusted.
This is an example in which the work amount determined between the customer and the outsourcer is 15 (person / day), and the work amounts of the case X, the case Y, and the case Z are the same as the example shown in FIG. Case X is 7
The work will be performed from October 10 to July 20. Regarding the case Y, in the example shown in FIG. 3, the work amount for July is 5 (person / day), so that the total work amount of case X and case Y for July is 17 (person / day). ). Therefore, it is necessary to reduce the amount of work for Case Y in July to 3 (persons / day) or less. Therefore, in this example, the work schedule of the case Y from July 22 to August 10 is changed from July 29 to August 7
The date has changed. As a result, the total amount of work for July is
It is 15 (person / day), which is within the range of the work amount determined between the customer and the outsourcer. By setting the case Y in this way, the work amount of the case Y for August is 7 (person / day). Therefore, it is necessary to change the work schedule of the case Z. That is, in order to fall within the range of 15 (person / day) which is the fixed work amount, 15 (person / day) −7 (person / day)
= 8 (person / day) or less may be set as the work amount of the case Z for August. In order to set 8 (person / day) as the work amount of case Z,
For example, for the case Z, the work schedule may be from August 12 to September 20.

The inspection work is performed based on the monthly work amount (step S205). The commissioned software house
A work report will be submitted at the end of the month, and acceptance will be based on this work report.

As described above, an example has been described in which the estimation processing unit 12 of the server 1 is used in order to keep the monthly workload within the predetermined monthly workload. In this example, the estimation processing unit 12 responds to the input of the amount of work and the work schedule.
Although the function of calculating and displaying the monthly work amount is provided, it may be provided with a schedule function for automatically adjusting the work schedule as follows.

FIG. 5 is a flowchart showing a schedule function for automatically adjusting the work schedule. First,
The outsourcer performing the estimation inputs the monthly work amount agreed upon after consultation with the customer (step S501). Next, the work amount and work schedule for each case are input (step S5).
02). The monthly work amount is calculated based on the input information on the work amount and the information on the work schedule (step S503). Then, it is determined whether or not the calculated monthly workload is equal to or less than the monthly workload input in step S501 (step S504). If it is determined that the work amount is larger than the monthly work amount, the work schedule is corrected (step S50).
5). The modification of the work schedule shifts the work schedule for a specific matter later so as to reduce the amount of work in that month as in the example described above. Then, the monthly workload is calculated again (step S503), and it is determined whether the monthly workload is equal to or less than the monthly workload input in step S501 (step S504). These steps are repeated until the monthly workload becomes equal to or less than the monthly workload input in step S501. If the monthly work amount is equal to or less than the monthly work amount input in step S501, the result is displayed on a display or printed (step S505).

If the amount of work reaches the expected amount of work in the middle of the month, the work corresponding to a fixed monthly amount is taken as one month's work even in the middle of the work. Work that exceeds the planned amount of work will be treated as a separate contract.

In the examples shown in FIG. 3 and FIG. 4, the work amount and the work schedule are set for each case. However, the case is further divided into design, development, test, etc. The work amount and the work schedule may be set in advance. Further, in the above-described example, the correction was made so that the monthly work amount falls within the range of the predetermined work amount, but further, information such as the work status of the person in charge of each work is taken into consideration. A modification may be made. For example, when the work is concentrated on one person in charge at a predetermined amount or more, the modification is to adjust the work schedule. In addition, prioritize each project,
The schedule may be adjusted in consideration of the priority. For example, a modification is made such that a work schedule is set with priority on a high priority item.

Next, the bidding method for a case will be described.
FIG. 6 is a flowchart for explaining a bidding method for a case. First, the contents of the case and the bidding method are posted to each software house from the outsourcer (step S601). The posting is performed as follows. First,
The outsourcer uses a keyboard or the like to input the details of the case and the bidding method. The input information of the case contents and the bidding method is stored in the case information storage unit 132 of the database 13 by the case management unit 102. When the outsourcer instructs the server 10 to notify the contents of the case and the bidding method to each software house 2, the case management unit 102 stores the information on the case contents and the bidding method stored in the case information storage unit 132. Is read out and transmitted to each software house 2 via the communication network 4. The transmission can be made by e-mail, or by posting the contents of the case and the bidding method on a web (WEB) page. The contents of the case include the work contents of the case.
Further, the bidding method includes a bidding period, a method of announcing the successful bidder, and the like.

By receiving the e-mail or browsing the web page, the software house that has obtained the information on the contents of the case, uses its terminal 2 to determine the period and price estimate, and (Step S602) via the communication network 4 to the case management server 10 of the outsourcer. In the case management server 10, the case management unit 102 receives the transmitted period and price estimate information, and stores the information in the estimate information storage unit 133.
In addition, the period and price estimation information stored in the estimation information storage unit 133 can be displayed on a screen (not shown) of the server 2 together with the bidder name in accordance with an instruction from the outsourcer. The display may be appropriately sorted in the order of the lowest price or the shortest period until the bidding. After the end of the bidding period, the outsourcer examines the estimate information transmitted from each software house and determines the winning bidder, that is, the outsource destination (step S603).

Further, the outsourcer notifies the determined successful bidder of the result and provides a program and a test environment (step S604). In particular,
The outsourcer selects from the list of quote information displayed on the screen by clicking the specific quote information using a mouse or a keyboard or checking the check box, and clicking the notification button to win the bidder Notify the result. The notification is made by e-mail or the like. At the same time, a notification is sent to the bidders other than the successful bidder to the effect that this case was not selected as a successful bidder.

Next, the provision of the program environment and the test environment will be described in more detail. FIG. 7 is a configuration diagram specifically showing the configurations of the asset management server 11, the test machine 12, and the software house terminal 2 in the software management system 1 shown in FIG. In the figure, the asset management server 11 shows a reception / issuing folder 111 and a library original 112 as components related to the provision of the program environment. The reception / issuing folder 111 is a folder that can be accessed only by the delegated software house, and the folder that can be accessed by each software house is different. Basically, the access right to each folder is managed by the case management unit 102, and only the software house permitted by the case management unit 102 can access the folder.

This point will be specifically described. When a software house uses this system, it is necessary to input a user ID and a password as described above. The system includes a table in which information such as user IDs and the like and a specific folder are associated in advance, so that the software house inputs a user ID and a password in order to use the system and logs in to the software house. , So that the user can access the folder associated in advance.

As another method, a password for accessing each folder may be separately generated from a password for logging in to the system, and the password may be given to the software house after the access right is given. Good. In this case, it is possible to directly access the original library instead of each folder.

The library original 112 includes, for example, a design document and a source program. The software house is a design document, a source program, and the like used when performing maintenance, operation, and the like, and is stored in a folder of a case assigned to the software house for a certain period in response to a request from the software house. The software house reads out the design document and the like, and can use it for maintenance and operation work.

The test machine 12 shows a test library 121 such as a design document and a source program, and a test library 122 which is an execution module obtained by compiling the test library 121.

In the terminal 2 of the software house, a case management client 21 and a development client 22 are shown.
The development client 22 shows a development library 221 such as a design document and a source program, a development library 222 which is an execution module obtained by compiling the development library, and a reference library 223 such as a design document and a source program. ing.

Next, a processing flow concerning provision of a program environment and a test environment will be described with reference to a flowchart shown in FIG. First, the escalation of a case from the case management server 10 of the software management system 1 to the software house, that is, the customer's request related to the case is transmitted to the software house (step S801).
Specifically, information on a case is transmitted from the case management unit 102 of the case management server 10 to the terminal 2 of the software house via the communication network 4 by e-mail or the like. In the software house, the received case information is confirmed, and the target asset is identified (step S802).

The software house sends a request to lend out the identified subject matter via the communication network 4 to the asset management server 11.
(Step S803). The asset management server 11 receives the request and requests the case management server 10 to confirm the case (step S804). The case management server 10 executes a case check in the case management unit 102 based on the case information stored in the case information storage unit 132. If the case management unit 102 determines that the request is appropriate as a result of checking the case, the case management unit 102 notifies the asset management server 11 of that fact. Asset management server 1
1 receives the notification and makes a requested lending request of the target asset. In accordance with the request, the asset management server 11 reads out the target asset from the current library 112 (step S805). Then, the read-out target asset is paid out to the reception / issuance folder 111 to which the software house can access (step S806). In addition, the reference asset is paid out together with the payout of the target asset. This reference asset is:
For example, when the work is a modification of only a part of the program of the entire system, another program corresponds. This is because, in order to perform the correction work, it is necessary to grasp the contents of other programs. However, the reference asset can only be read, and cannot be rewritten. Then, at the same time as the payout, the asset management server 11 notifies the software house terminal 2 of the lending via the communication network 4 (step S807).

The case management client 21 of the terminal 2 of the software house receives the rental notice. And, in response to the instruction from the software house or automatically to the notice,
A file related to the target asset and a file related to the reference asset are acquired from a predetermined area of the reception / issuing folder of the asset management server 11. Specifically, a request for obtaining a file relating to the target asset or the like is transmitted from the terminal 2 of the software house to the asset management server 11 via the communication network 4. The asset management server 11 reads out the file in a predetermined area, and, via the communication network 4, the terminal 2 of the software house.
Send to

The terminal 2 of the software house receives the file (step S808), and executes development, maintenance, operation, and the like of the program based on the received file relating to the target asset and the file relating to the reference asset. Hereinafter, a case in which the program is modified will be described.
First, an execution module is generated by compiling the received development library 221 of the target asset. Then, the program is modified using the execution module (step S809). When modifying the program, a file related to the reference asset is also used as appropriate. When completing the work of modifying the program, the software house transmits the modified program to the asset management server 11 via the communication network 4 using its own terminal 2 (step S810). The corrected program is written to the reception / issuing folder 111. After this writing is executed, the software house cannot access the reception / issuance folder 111 for this case. In addition, the software house transmits a correction completion notification to the case management server 10 (step S811).

In the case management server 10, the case management unit 10
2 receives the correction completion notification, and stores the information to that effect in the case information storage unit 132. Then, the matter management unit 102 performs management approval on the modification of the program (step S812). When the approval is obtained, the asset management server 11 updates the library original stored in the library original 112 with the corrected program (step S813).

Next, a test relating to the modified program is executed using the test machine 12 (step S814). The test is executed by acquiring the test library 122 from the library original 112 and compiling it into an execution module. The test may be performed by the modified software house or by the outsourcer itself. Further, a software house other than the corrected software house may be executed. After the test work is completed, the access right to the test machine 12 is released and the software house cannot be used. The asset for which the test has been completed is transmitted to the customer terminal 3 via the communication network 4 (step S81).
5).

Unlike the above example, the necessary library may be attached to the electronic mail and transmitted to the software house, and the modified program may be attached to the electronic mail and transmitted to the system side. .

Next, a description will be given of a report of the work status of an item to a customer. In the software management system according to the present invention, the software house outsourcing the work related to the matter, the extent to which the work related to the matter has been completed is summarized in a month-end report to the outsourcer at the end of the month,
Report. Therefore, at a predetermined time near the end of the month, the case management unit 102 of the case management server 10 submits a month-end report to the software house that has outsourced the work via the communication network 4 by e-mail or the like. Make the required notifications.
The software house that has received this notification transmits the end-of-month report to the case management server 10 via the communication network 4 using the terminal 2. The case management unit 102 of the case management server 10 receives the end-of-month report, extracts necessary information, and stores it in the case information storage unit 132. In addition, the case management unit 102 reads information on the month-end report stored in the case information storage unit 132 at a predetermined time and transmits the information to the customer via the communication network 4 by e-mail. Alternatively, the end-of-month report may be posted on a web page accessible only to the customer with a password or the like assigned at the time of registration to the customer. In this example, the report was submitted at the end of the month.
The time is not limited. However, if the work is fixed monthly, it is desirable to submit a report every month. Thus, the fixed amount of work can be adjusted based on the report.

Further, when the customer wants to obtain the information on the work status at any time, the information on the work status may be obtained from the software house to which the work is entrusted. In this case, the customer uses his / her own terminal 3 to transmit an e-mail or the like in which the customer desires to obtain information on the work status. The case management server 1 receives the electronic mail and the like and displays the contents on a display. The outsourcer confirms the content and requests the case management unit 102 of the case management server 10 to send an e-mail or the like instructing the work management unit 102 to report the work status to the contracted software house. I do. The software house creates and sends a work report to the case management server 10 by e-mail or the like in the same manner as the end-of-month report.

Alternatively, the customer uses his / her own terminal 3 to
The work status may be obtained by clicking a button for obtaining the work status on a web page provided by the matter management server 1. When the button is clicked, the case management unit 102 of the case management server 10 sends an e-mail or the like instructing the commissioned software house to report the work status via the communication network 4. I do. In the same way as the end-of-month report, the software house sends the case management server 10 by e-mail or the like.
Create and send a work report to

It is also possible to prepare a program for causing a computer to execute the function of executing the software management system. In this case, the program can be stored in a storage medium and can be transmitted by a communication medium. Here, examples of the storage medium include a floppy (registered trademark) disk, a hard disk, a magnetic disk, a magneto-optical disk, a CD-ROM, a DVD, a ROM cartridge, a RAM memory cartridge with battery backup, a flash memory cartridge, and a nonvolatile RAM cartridge. And so on. Further, the communication medium includes a wired communication medium such as a telephone line, a wireless communication medium such as a microwave line, and the like, and also includes the Internet.

(Supplementary Note 1) A software management method for estimating work by a computer in response to a request for a plurality of cases from a customer with respect to work related to software, the method including a step of receiving expected work amount information and work schedule information for each case. Calculating the total expected work amount for each predetermined period based on the received expected work amount information and the work schedule information, and displaying the total expected work amount for each predetermined period. Software management method by a computer equipped with.

(Supplementary note 2) The software management according to supplementary note 1, further comprising a step of adjusting the work schedule so that the calculated total expected work amount for each of the predetermined periods falls within the range of the predetermined work amount. Method.

(Supplementary Note 3) A software management method by a computer for outsourcing work to an outsourcing destination in response to a request for a case from a customer with respect to work relating to software. Receiving a loan request;
In response to the development asset lending request, placing the development asset in a state where only the outsource destination that transmitted the request can access the development asset.

(Supplementary note 4) The software management method according to Supplementary note 1, 2 or 3, wherein the work related to the software is maintenance and operation of the software.

(Supplementary Note 5) A software management system for outsourcing a work related to software to an outsource destination in response to a request for a case from a customer, comprising: a development asset storage means for storing development assets; An access storage means allocated for each source destination and accessible only to the outsource destination,
A software management system that stores a development asset stored in the development asset storage unit in the access storage unit when a rental request for the development asset transmitted from an outsource destination is transmitted.

(Supplementary note 6) The software management system according to supplementary note 5, wherein when the software program reflecting the work is received from the outsource destination, the software program is stored in the access storage means.

(Supplementary Note 7) A storage medium storing a program for estimating the work by a computer in response to a request for a plurality of cases from a customer regarding the work related to the software. A step of receiving expected work amount information and work schedule information; a step of calculating a total expected work amount for each predetermined period based on the received expected work amount information and the work schedule information; and a predetermined period Displaying the total expected amount of work for each storage medium.

(Supplementary Note 8) The program according to Supplementary Note 7, further comprising a step of adjusting the work schedule so that the calculated total expected work amount for each of the predetermined periods falls within the range of the predetermined work amount. The storage medium according to the above.

(Supplementary Note 9) A storage medium storing a program for outsourcing work to an outsource destination in response to a request for a case from a customer regarding work related to software. A step of receiving a development asset lending request transmitted from an outsource destination, and a step of placing the development asset in a state in which only the outsource destination that transmitted the request can access the development asset in response to the development asset lending request. The storage medium to be executed.

[0069]

According to the present invention, it is possible to provide a software management system that enhances the convenience of budget management for customers and improves productivity in outsourcing software maintenance and management.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing an outline of a software management system according to the present invention.

FIG. 2 is a diagram showing a flow of an estimation process according to the present invention.

FIG. 3 is a diagram showing an example of a screen display related to an estimation process according to the present invention.

FIG. 4 is a diagram showing an example of a screen display relating to an estimation process according to the present invention.

FIG. 5 is a flowchart illustrating a flow of an estimation process according to the present invention.

FIG. 6 is a flowchart for explaining a case request to an outsource destination according to the present invention.

FIG. 7 is a diagram showing a configuration of a software management system according to the present invention.

FIG. 8 is a flowchart showing specific processing in the software management system according to the present invention.

FIG. 9 is a diagram showing a flow of a conventional estimation process.

[Explanation of symbols]

DESCRIPTION OF SYMBOLS 1 Software management system 2 Terminal of software house 3 Terminal of customer 4 Communication network 10 Case management server 11 Asset management server 12 Test machine 13 Database 101
Registrant information processing unit 102 Case management unit 103 Estimation processing unit

Continued on the front page (72) Inventor Shozo Iezuka 4-1-1, Kamidadanaka, Nakahara-ku, Kawasaki City, Kanagawa Prefecture Inside Fujitsu Limited (72) Inventor Maki Kishine 271 Eiraku Onsencho, Tottori City, Tottori Prefecture Fujitsu Limited F-term in Tottori System Engineering (reference) 5B076 EC09

Claims (5)

[Claims] 1. A software management method for estimating a work related to software by a computer in response to a request for a plurality of cases from a customer, comprising the steps of receiving expected work amount information and work schedule information for each case; Calculating a total expected work amount for each predetermined period based on the estimated work amount information and the work schedule information, and displaying the total expected work amount for each predetermined period. Software management method by computer. 2. The software management method according to claim 1, further comprising the step of adjusting the work schedule so that the calculated total expected work amount for each predetermined period falls within the range of the predetermined work amount. . 3. A software management method by a computer for outsourcing a work related to software to an outsource destination in response to a request for a case from a customer, wherein a loan request for a development asset transmitted from the outsource destination is provided. A software management method using a computer, comprising: receiving the development asset lending request; and placing the development asset in a state where only the outsource destination that transmitted the request can access the development asset. 4. A software management system for outsourcing a work related to software to an outsource destination in response to a request for a case from a customer, comprising: a development asset storage unit for storing development assets; Access storage means assigned to each of the outsource destinations, and the development resources stored in the development asset storage means when a loan request for the development assets transmitted from the outsource destination is transmitted. A software management system for storing assets in the access storage means. 5. The software management system according to claim 4, wherein when a software program reflecting work is received from said outsource destination, said software program is stored in said access storage means.