JP2002150022A - Consultant system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a consultant system capable of easily receiving a request via an opened network and cheaply solving the contents of the request. SOLUTION: In the consultant system in which a server 1 of a provider acting as a consultant mediator, a plurality of client terminals 2 and a plurality of consultant terminals 3 are connected via the opened network 4, the server 1 displays on a homepage a plurality of survey fields, displays a result of selection of the survey field from the client terminal side, displays the contents of the request, desired delivery times and a desired fee from the client terminal side, displays corresponding fees to the above contents of the request from a plurality of consultant terminals, among them displays the corresponding fee and the corresponding delivery times of the consultant matching with the desired fee from the client terminal side, and places an order to the consultant matched to the conditions from the client terminal.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a consultant system for performing consultant mediation work on the Internet without manual intervention.

[0002]

2. Description of the Related Art If you want to ask for simple things, such as when you want to request repairs because an electric appliance has broken down at your relocation location, you do not know anyone nearby even if you want to get the best answer. You may be in trouble. In addition, when it is necessary to hear a little legally difficult thing, it is necessary to go to, for example, a law firm, but there are cases where it is difficult to make a request because of a high threshold.

[0003]

As described above, conventionally, it has not been possible to easily request and solve even simple things in daily life.

[0004] The present invention has been made in view of the above-mentioned problems in the conventional example, and provides a consultant system capable of easily requesting via an open network and solving the request at low cost. The purpose is to:

[0005]

According to the present invention, there is provided a consultant system which includes a server of a provider that performs consultant mediation, a plurality of client terminals, and a plurality of consultant terminals connected via an open network. In the consultant system to be performed, the server displays a plurality of research fields on a homepage, displays a selection result of the research field from the client terminal side,
The request contents from the client terminal, the desired delivery date, and the desired fee are displayed, and the fees corresponding to the above request contents from multiple consultant terminals are displayed, of which the consultant matches the desired fee from the client terminal. The service charge and the corresponding delivery date are displayed, and an order is placed from a client terminal to a consultant who meets the conditions.

Further, the server transmits the result of the investigation to the client terminal.

[0007] Further, the present invention is characterized in that the requester is limited to a person who has previously registered as a member.

[0008] Further, the consultant is characterized in that only persons registered in advance correspond.

[0009] The present invention is characterized in that the consultant can deal only with the work of the registered classification.

Further, the server arbitrates when the conditions of both the client terminal and the consultant terminal do not match.

[0011]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Hereinafter, specific embodiments will be described. Embodiment 1 FIG. FIG. 1 is a configuration diagram showing an overall configuration of a consultant system according to Embodiment 1 of the present invention. In FIG. 1, reference numeral 1 denotes a server of a provider which performs consultant intermediary services, and has a personal computer (hereinafter, referred to as a personal computer). 2a, ...,
2n is a personal computer as a client terminal, 3a,.
n is a personal computer as a consultant terminal, and includes a server 1, a plurality of client terminals 2 (collectively, 2a,..., 2n), and a plurality of consultant terminals 3 (3a,.
, 3n) are connected via the Internet network 4.

FIG. 2 shows a home page of the server 1. As shown in FIG. 2, the homepage of the server 1 has a large category, a middle category, and a small category as columns of “research field”, and a plurality of request items 11 are displayed in each category. Is displayed in the right column of the arrow in the figure.

[0013] In the lower part of the column, a requester column 13 for displaying the requester's name, member number, personal identification number, and the like, a request content column 14, a desired delivery date column 1
5 and a desired charge column 16. In these columns, contents based on input from the client terminal 2 are displayed. Further, in the right column of the arrow described in the desired fee column 16, there is a fee determination column 17 in which a fee determined when the condition is met with the consultant is displayed.

Further, as a column of "corresponding consultant", a survey result column 18 indicating whether the survey result has been sent to the client terminal 2 by e-mail, a corresponding delivery date column 19 displaying the corresponding delivery date, and each consultant There is a corresponding charge column 20 in which a corresponding charge from the terminal 3 is described.

In the consultant system configured as described above, the server 1 displays a plurality of research fields on the home page as described above, displays the selection result of the research field from the client terminal side, In addition to displaying the contents of the request from the client terminal 2, the desired delivery date, and the desired charge, the fees corresponding to the above requests from the plurality of consultant terminals 3 are also displayed, and the desired charges from the client terminal 2 are matched. The corresponding fee and the corresponding delivery date of the consultant are displayed, and an order is placed from a consultant meeting the conditions from the client terminal 2, and the survey result is transmitted from the corresponding consultant terminal to the client terminal 2. If the conditions of both the client terminal and the consultant terminal do not match, arbitration is performed.

The input to the home page of the server 1 is limited to a requester who has previously registered as a member by, for example, ID collation, and a consultant can also deal with only those who have registered in advance. In addition, consultants are only able to deal with the tasks of the registered category.

Hereinafter, the intermediary business on the home page of the server 1 will be described with reference to the flowchart shown in FIG.
First, from the client terminal 2, the name of the client in the client column 13,
A member number, a password, and the like are input (step S1). Based on the input, the ID is collated, and it is determined whether or not the requester has registered as a member in advance (step S2). 13 is displayed, and if NO, an error is displayed (steps S3 and S4).

Next, when the corresponding request item 11 in the "research field" is clicked from the client terminal 2 (step S5), the selected request item is displayed in the column of the selection result 12 (step S5). S6). When the request content, the desired delivery date, and the desired amount are input from the client terminal 2 (step S7), they are displayed in the request content column 14, the desired delivery date column 15, and the desired fee column 16, respectively.

When a plurality of consultants look at this homepage from the consultant terminal 3 and enter a corresponding fee and a corresponding delivery date (step S8), the corresponding fees are A and A, respectively.
B,..., X are displayed in the corresponding charge column 20. When the user clicks the appropriate fee from the client terminal 2 (step S9), the fee is displayed and determined in the fee determination column 17 (step S10).

Next, the corresponding charge column 2 for A, B,.
Among 0, the corresponding fee and the corresponding delivery date of the consultant that matches the condition of the client are finally displayed in the corresponding fee column 20 and the corresponding delivery date column 19 (step S11). As a result, an order is placed from the client terminal 2 to a consultant that meets the conditions. And the consultant's findings
It is sent to the survey requester by e-mail, and "Completed: Sent by e-mail" is displayed in the survey result column 18 of the homepage (step S12). After that, the fee is paid to the provider by a route not shown, and the provider pays the fee to the corresponding consultant except for the commission (steps S13, S14).

Therefore, according to the first embodiment,
Requests can be made easily on the Internet, and the contents of the requests can be solved at low cost.

The present invention can employ the following embodiments in addition to the first embodiment. Embodiment 2 FIG. Internet network 4 according to the first embodiment
Open network networks (CCTV, etc.) other than
The same can be implemented by using. Embodiment 3 FIG. The consultant will pre-determine a specific person who has a specialty. It should be noted that consultants can no longer be consulted if they are outside their specialty, so that trouble does not occur with the client. Embodiment 4 FIG. If the conditions of the client and the consultant do not match, the mediation condition may be adjusted on the net. Embodiment 5 FIG. If the result of the survey is not satisfactory, the fee may be adjusted through the mediation via the Internet. Embodiment 6 FIG. The check method of the client or the consultant may be implemented using various ID collation techniques. Embodiment 7 FIG. Past charge examples for each request item may be posted on the homepage in advance and used as a guide. Embodiment 8 FIG. The form of the homepage may be any form. Embodiment 9 FIG. The survey result is not limited to e-mail, and other means may be used. Embodiment 10 FIG. Payment of the fee may be performed on the Internet. Embodiment 11 FIG. Consultants may include office workers and retirees within the provider.

[0023]

As described above, according to the present invention, it is possible to construct a consultant system capable of easily requesting a request through an open network and solving the request at low cost.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing a consultant system according to Embodiment 1 of the present invention.

FIG. 2 is an explanatory diagram showing a home page of a server 1.

FIG. 3 is a flowchart showing an intermediary business on a home page of the server 1.

[Explanation of symbols]

1 Provider server, 2 Client terminal, 3 Consultant terminal, 4 Internet network.

Claims (6)

[Claims] 1. A consultant system in which a server of a provider that performs consultant intermediary services, a plurality of client terminals, and a plurality of consultant terminals are connected via an open network network. At the same time, the results of the selection of the research field from the client terminal are displayed, the contents of the request from the client terminal, the desired delivery date, and the desired fee are displayed. The corresponding fees for the above request contents are displayed, and among them, the corresponding fees and the corresponding delivery date of the consultant that match the desired fee from the client terminal are displayed, and it is possible to place an order with a consultant that matches the conditions from the client terminal. Featured consultant system. 2. The consultant system according to claim 1, wherein the server transmits a survey result to a client terminal. 3. The consultant system according to claim 1, wherein the requester is limited to a person who has previously registered as a member. 4. The consultant system according to claim 1, wherein the consultant responds only to persons registered in advance. 5. The consultant system according to claim 4, wherein the consultant is made to be able to deal only with the work of the registered classification. 6. The consultant system according to claim 1, wherein the server arbitrates when the conditions of both the client terminal and the consultant terminal do not match. system.