JP2002123701A - System for contracting and mediating service - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a service contracting and mediation system capable of providing a customer with various professional services by advertising for a professional staff and professionals by utilizing an Internet homepage and also contracting or mediating a job request to the professional staff and the professionals by utilizing the homepage. SOLUTION: This system consists of a service contracting and mediating device that established the homepage on the Internet and a plurality of terminals provided with a means for accessing the homepage. The service contracting and mediating device receives a staff registration application from a terminal, registers a professional who has transmitted the application as a staff, also makes a professional service that can be offered by the professional to be a service that can be contracted or mediated by the service contracting and mediating device, transmits information about the service to the terminals to be read, receives an order for the service from the terminals and places the order in some one of the staff as a contract or mediation.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a service contract mediation system, and more particularly to a service contract mediation system capable of subscribing or mediating various services provided by professional staff and professional companies using the Internet.

[0002]

2. Description of the Related Art In daily life, there are cases where it is desired to request various services, such as requesting a translation in a spot manner, creating an Internet homepage, or requesting a home renovation. In such a case, if there is no expert or acquaintance, there is no suitable expert, etc., using a search information magazine or database search on the Internet to search for a suitable expert and request a service. Will be.

[0003] On the other hand, there are many people who are retired but have abundant experience in a particular field, have knowledge and skills, and if there is an opportunity, they would like to work with it. I do. Such people introduce old acquaintances,
Alternatively, using an advertising medium such as a homepage, the self-characteristics have been appealed and professional jobs and services have been provided.

[0004]

According to the above-mentioned method of searching for specialists / specialists by using a search information magazine or the like, only information such as a company name and contact information can be obtained. In addition, considerable labor is required for inquiries by telephone or the like, and even if a search is possible, the service fee is often high.

[0005] On the other hand, it is extremely difficult to obtain sufficient access even if a person having specialized skills gains a job and personally establishes a homepage or the like and performs advertising.

SUMMARY OF THE INVENTION The present invention has been made to easily interface both a customer who seeks a professional and a professional who provides a professional ability. We offer a service contract mediation system that enables us to provide various specialized services to customers by using the homepage to conduct open recruitment and by subscribing or mediating work requests to specialized staff and specialized companies using the homepage. Is to do.

[0007]

SUMMARY OF THE INVENTION A service contract mediation system according to the present invention comprises an Internet as a communication network, and a WWW (World W) connected to the Internet and opening a homepage on the Internet.
a service contract mediation device as an ide Web) server, and a plurality of terminals connected to the Internet and provided with an access unit having an access function to the homepage and an electronic mail transmission / reception function, The service contract mediation device,
An application for staff registration is received from any of the terminals using the home page as an interface, and the expert who sent the application is registered as a staff, and the service contract intermediation device performs a professional service that the expert can provide or A service that can be brokered, information about the service is sent to the terminal using the home page as an interface for viewing, an order for the service is received from any of the terminals using the home page as an interface, and the order is sent to any of the staff. It is characterized by crab contracting or outsourcing as an intermediary.

[0008] Further, the service contract mediation device receives a staff registration application from any of the terminals using the homepage as an interface, and registers a specialist who has sent the application as a staff,
The service contract mediation device stores a special service that can be provided by the expert as a service that can be contracted or brokered, and a service information DB that stores the service.

[0009] Further, the service contract mediation device, when there is an access from any of the terminals using the home page as an interface, the service information DB
And a service menu search unit for sending information related to the service stored and stored in the terminal to the terminal for viewing.

[0010] The service contract mediation device may include service contract mediation means for receiving an order for the service from any of the terminals using the homepage as an interface, and entrusting the order to any of the staff as a contract or mediation. It is further characterized by being provided.

Further, when the service contract mediation means receives the order for the service, the service contract mediation device includes a name, an address, and a name of the customer who sent the order.
It is characterized by further comprising a user information DB for storing and storing information such as a communication means to which a service order ID for uniquely identifying an order for the service is added.

The service contract intermediation device may be arranged such that the service contract intermediation means accepts an order for the service, entrusts the order to one of the staff as a contract or intermediary, and then transmits the order to the staff entrusted with the order. A progress management unit for transmitting a service progress transmission request for inquiring the progress of the service to the terminal, receiving a response to the inquiry, and transmitting the response to a terminal of a customer who has ordered the service; It is characterized by the following.

[0013] Further, the service contract mediation device, after completing the service accepted by the service contract mediation means, transmits a service charge request for the service to the terminal of the customer who ordered the service, and It is characterized by further comprising a charge settlement means for receiving a credit card number of the customer from a terminal of the customer and performing settlement of the service charge by the credit card number.

[0014]

Next, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of the service contract mediation system of the present invention.

In the embodiment shown in FIG. 1, the Internet 1 as a communication network, a service contract mediation device 2 operated by a company that performs service contract mediation and opening a homepage on the Internet 1, and a service contract mediation device. The in-house professional staff 3 (3-1, 3-k), who is an employee who belongs to the company that has the specialized ability and can provide the specialized ability as a service, uses it to access the homepage on the Internet 1. A plurality of in-house staff terminals 4 (4-1, 4-k) provided with access means and independent professionals who do not belong to a company that performs service contract mediation and have independent professional or Specialist staff or specialized company 5 (5
-1, 5-m) and a plurality of external staff terminals 6 (6-1, 6-m) provided with means for accessing a homepage on the Internet 1 and various services provided by a company that performs service contract mediation. A plurality of user terminals 8 (8-1, 8-n) which are used by customers 7 (7-1, 7-n) desiring to provide specialized services and have access means to a homepage on the Internet 1. , Is composed of.

The service contract mediation device 2 is composed of an information processing device such as a workstation server or the like.
WW server (World Wide Web service)
er), and establishes a home page on the Internet 1.

The in-house staff terminal 4 is composed of an information processing device such as a personal computer, and has a WWW browser (World Wide Web browser).
r) and an access means such as an e-mail transmission / reception function, and can access a homepage on the Internet 1.

The external staff terminal 6 is also an in-house staff terminal 4.
In the same manner as described above, it is configured by an information processing device such as a personal computer, has access means such as a WWW browser and an electronic mail transmission / reception function, and can access a homepage on the Internet 1.

The user terminal 8 is constituted by an information processing device such as a personal computer, has access means such as a WWW browser and an electronic mail transmission / reception function, and can access a home page on the Internet 1.

Next, the service contract mediation apparatus 2 of FIG. 1 will be described with reference to FIG.

FIG. 2 is a detailed block diagram showing an example of the service contract mediation apparatus.

In FIG. 2, components corresponding to those shown in FIG. 1 are denoted by the same reference numerals or symbols, and description thereof is omitted.

The service contract mediation device 2 shown in FIG. 2 includes a staff registration unit 21, a service menu search unit 22,
Service contract mediation means 23, progress management means 24, fee settlement means 25, and service information DB (Data Ba)
(se: database) 27 and a user information DB 28.

The staff registering means 21 is a means for recruiting the in-house professional staff 3 or the professional staff or the professional company 5. The application from the expert is received via the in-house staff terminal 4 or the external staff terminal 6, and the expert is registered as a staff, and the types of services that the expert can provide, the approximate service fee,
Information necessary for contracting or mediating the provision of the service, such as a means for contacting the expert, is collected, and the information is registered in the service information DB 27.

Examples of the types of services that can be provided by experts include translation and proofreading of foreign languages, creation of an Internet homepage, correction and substitution of dissertations / compositions, writing of document letters, creation of presentation materials, Creation of advertisements, flyers, poster manuscripts, retouching of images, creation of public documents submitted to government offices, MIDI (Musica
l Instruments Digital Int
service is a service in fields that require the creation and arrangement of music materials, legal and tax consultation, landscaping and decoration, and other specialized knowledge, skills, and artistic sense.

The service menu search means 22 is provided for the customer 7
Is a means for allowing the service contract mediation apparatus 2 to browse a list of services that can be contracted or brokered. When the customer 7 browses the service menu via the user terminal 8 using a home page on the Internet 1 as an interface Then, the service information DB 27 is searched for and browses the type of service that can be provided, the approximate service fee, and the like.

The service contract mediation means 23 is for finding a service and service contents expected by the customer 7 by the service menu search means 22 and then concluding a contract for work or mediation with a professional desired by the customer 7. With the homepage on the Internet 1 as an interface, a service order request from the customer 7 is received via the user terminal 8, and it is determined whether the order request is contracted or brokered. Outsource the service to the in-house professional staff 3 or the professional staff or professional company 5 which is the previous expert.

The progress management means 24 is a means for managing the progress status of the service ordered, and uses an e-mail function on the Internet 1 or the like to provide in-house professional staff 3
Alternatively, the progress of the service provided by the specialized staff or the specialized trader 5 is collected via the in-house staff terminal 4 or the external staff terminal 6 and is reported to the customer 7 via the user terminal 8 as appropriate.

The charge settlement means 25 is a means for receiving a service charge when the service ordered by the customer 7 is completed. The charge settlement means 25 charges the service charge to the card company by the credit card number of the customer 7 and provides the service. A contract fee or an intermediary fee is paid or received to the provided in-house professional staff 3 or professional staff or professional supplier 5.

The service information DB 27 stores and stores the types of services that can be provided by specialists such as the in-house professional staff 3 or the professional staff or the professional trader 5, general service fees, and means for contacting the professionals. Service information D
The content stored in B27 is a service that can be contracted or brokered by the service contract brokerage device 2. Service information D
The content of B27 can be updated at any time according to registration or deletion as a staff member of the in-house professional staff 3 or a professional staff such as the professional staff or the professional trader 5.

The user information DB 28 stores and saves information such as the name, address, and communication means of the customer 7 who has sent the service order request as information in which a service order ID for uniquely identifying the service order request is added. I do.

Next, the operation of the present embodiment shown in FIGS. 1 and 2 will be described with reference to the flowcharts of FIGS.
This will be described in more detail.

FIG. 3 is a first diagram illustrating the operation of the present embodiment.
It is a flowchart of FIG.

First, the service contract mediation device 2 is
A home page is established on the Internet 1 as a server (S1 in FIG. 3).

The in-house professional staff 3 uses the access means such as the WWW browser of the in-house staff terminal 4 to access the staff registration homepage established by the service contract intermediary apparatus 2 and inform the staff that the staff registration is desired. It is sent (S2 in FIG. 3). FIG. 5 shows an example of the homepage.

FIG. 5 is a diagram showing an example of a home page.

FIG. 5 shows a main menu of a homepage opened by the service contract intermediation apparatus 2. In "1. Service provision", a menu of services that the service contract intermediation apparatus 2 can provide as a contract is displayed. Shows the top. "2. Introduction of experts and vendors" indicates the top services that the service contract mediation device 2 can provide as mediation. "3. Service staff, recruiting of specialized traders" indicates the top for the service contract mediation apparatus 2 to recruit professional staff or specialized traders. Further, “4. Service order” indicates the top position for the service contract mediation apparatus 2 to accept a service order. Therefore, in S2 of FIG. 3, by clicking "3. Recruitment of service staff and specialists" in FIG. 5, the staff registration homepage is accessed.

When the staff registration means 21 of the service contract mediation apparatus 2 receives an access to its own home page and receives a request to perform staff registration, the staff registration means for describing information necessary for registering as a staff is entered. The transmission data is transmitted (S3). In-house staff terminal 4
The in-house professional staff 3 who has received the staff registration data via the staff register the information necessary for registration as a staff, that is, the information such as the type of service that can be provided as a specialist, the approximate service fee, and the communication means. The application for staff registration is completed by filling in the application data, and the application for staff registration is transmitted (S4). The staff registration means 21 receives the staff registration application (S5), adds a staff ID for uniquely identifying the in-house professional staff 3 to the staff registration application, registers the staff ID in the service information DB 27, and registers as a staff. (S6). The operations from Step S2 to Step S6 for registering the in-house professional staff 3 as staff are repeated until all the in-house professional staff 3-1 to the in-house professional staff 3-k are registered.

Next, a description will be given of an operation when the professional staff or the professional trader 5 registers as a staff in the service contract mediation apparatus 2.

Since the service contract mediation apparatus 2 has a homepage on the Internet 1 for recruitment of professional staff or professional traders 5, the professional staff or professional trader 5 who wishes to register as a staff is an external staff. Using the access means such as the WWW browser of the terminal 6, the homepage of the staff registration is accessed, and the fact that the staff registration is desired is transmitted (S12 in FIG. 3). Since the home page is the same as that shown in FIG.
Click on “3. Looking for service staff and professionals” to access the staff registration homepage.

When the staff registration means 21 of the service contract mediation apparatus 2 has access to its own homepage and receives a request to perform staff registration, the staff registration means 21 describes information necessary for registering as a staff. The transmission data is transmitted (S13). The professional staff or the professional trader 5 who has received the staff registration data via the external staff terminal 6 is required to register information as a staff, that is, the type of service that can be provided as a professional, the approximate service fee, and the communication means. Such information is entered in the staff registration data to be a staff registration application, and the staff registration application is transmitted (S14). The staff registration unit 21 receives the staff registration application (S15).

Here, the company that operates the service contract intermediation apparatus 2 and performs the service contract intermediation is determined in step S15.
Based on the contents of the application for staff registration received at, the professional staff or professional company 5 who sent the application for staff registration
Determines whether or not it is suitable for registration as a staff, from the viewpoint of professional ability and credibility, etc., and returns the result of determination as the result of determining whether or not the staff registration is appropriate (S1).
6). The professional staff or the professional company 5 that has transmitted the staff registration application receives the staff registration suitability determination result via the external staff terminal 6 (S17).

If the result of the determination as to whether or not the staff registration is appropriate is appropriate, the professional staff or the professional trader 5 is contracted as a staff, and the professional staff or the professional trader 5 is uniquely identified in the staff registration application received in step S15. A staff ID is added and registered in the service information DB 27, and registration as a staff is performed (S18). If the result of the determination as to whether or not the staff registration is appropriate is negative, the professional staff or the professional trader 5 does not make a contract as a staff, and proceeds to step S15.
The staff registration application received at is canceled.

The operation from step S12 to step S18 for registering the professional staff or the professional trader 5 as a staff is such that the access to the homepage in step S12 is performed by any of the professional staff or the professional traders 5-1 to 5-m. It is performed whenever necessary.

Next, the operation when the customer 7 browses a list of services that can be contracted or brokered by the service contract brokerage device 2 will be described.

Since the service contract mediation device 2 has established a home page on the Internet 1 for browsing the list of services, the customer 7
Access the service menu search home page using an access means such as a W browser (S2 in FIG. 3).
1). Since the homepage is the same as that shown in FIG. 5, the user accesses the service menu search homepage by clicking “1. Service provision” or “2.

The service menu retrieving means 22 of the service contract mediation apparatus 2 sends, to the user terminal 8, service menu information including the type of service registered and stored in the service information DB 27 when the user accesses the homepage. It is transmitted to (S22). One example of the service menu information is shown in FIGS.

FIG. 6 is a diagram showing an example of a contract menu of service menu information.

That is, the service menu information of FIG. 6 is service menu information transmitted when the customer 7 clicks “1. Provision of service” in FIG. 5, and the service contract mediation device 2 can provide the service menu information as a contract. 4 shows a service menu.

FIG. 7 is a diagram showing an example of a mediation menu of service menu information.

That is, the service menu information of FIG. 7 is service menu information transmitted when the customer 7 clicks “2. 5 shows a menu of services that can be provided.

When the service menu information shown in FIG. 6 or FIG. 7 is transmitted to the user terminal 8, the customer 7 browses the service menu information, and when the user wants to browse more detailed information, the customer 7 transmits the detailed service information. Request (S23 in FIG. 3). The transmission request for the detailed information of the service in step S23 is, for example,
This is performed by clicking “1. Translation / Language” in FIG. 6, and the service contract intermediation apparatus 2 that has received the information transmits detailed information on the service (S24), and the user terminal 8 receives the information. (S25), it is displayed on the terminal.
The detailed information on the service includes, for example, for the “translation / language” service, the type of language, the type of document to be translated (manual, business letter, patent specification,
Service information DB of service contract mediation device 2
The information is searched from the information registered and stored in the C.27. The operations from step S23 to step S25 can be repeatedly performed when further detailed information is to be viewed. For example, the translation fee (translation from Japanese to English, business letter, A4 per page) , XX yen, etc.) can be browsed.

Next, the customer 7 sets the service contract mediation device 2
With reference to FIG. 4, an operation until a service that can be contracted or brokered and an order for the service is completed will be described.

FIG. 4 is a second view for explaining the operation of the present embodiment.
It is a flowchart of FIG.

Since the service contract mediation apparatus 2 has established a home page on the Internet 1 in order to accept orders for services that can be contracted or brokered,
The customer 7 accesses the service contract mediation homepage using an access means such as a WWW browser of the user terminal 8 (S31 in FIG. 4). Since the homepage is the same as that shown in FIG. 5, by clicking “4. Order Service” in FIG. 5, the homepage of the service contract intermediation is accessed. Alternatively, it is possible to access the service contract mediation homepage from the contract menu shown in FIG. 6 or the mediation menu shown in FIG.

The service contract mediation means 23 of the service contract mediation device 2 requests the transmission of the service quotation condition upon access to its own homepage (S 32), and receives the request via the user terminal 8. Creates and transmits service estimation condition data (S33). As service quotation condition data, for example, we would like to order a translation from Japanese to English, translate a business letter, and the Japanese text of the manuscript should be 10 pages in A4, etc., to calculate the estimated price and estimated delivery date. Data.

The service contract mediation apparatus 2 selects a suitable staff from the service estimation condition data (S3).
4) The terminal of the staff member who selected the service estimation condition data (the in-house staff terminal 4 or the external staff terminal 6).
(S35). The staff (either the in-house professional staff 3 or the professional staff or the professional company 5) that has received the service estimate condition data makes an estimate such as an estimated price and a scheduled delivery date, and returns it as a service estimate answer (S36). Service contract mediation device 2
Transmits the service estimate response to the user terminal 8 (S37), and the user terminal 8 receives the service estimate response (S38) and displays it on the terminal.

Here, the customer 7 examines the contents of the service estimate response, and when ordering the service in accordance with the desired conditions of the customer 7, uses the access means such as the electronic mail transmission / reception function of the user terminal 8. Then, the service order is transmitted (S39 in FIG. 4). When transmitting the service order, if there is a necessary material, it is simultaneously transmitted as an attached file such as an e-mail. The necessary materials are, for example, manuscripts for translation when ordering a translation service. The service estimate response received in step S38 is
If the customer 7 does not meet the desired conditions, the customer 7 cancels the order for the service.

Upon receiving the service order transmitted in step S39, the service contract mediation means 23 of the service contract mediation device 2 transmits information such as the name, address, and contact means of the customer 7 who has made the service order, to the service User information D by adding a service order ID that uniquely identifies the order
Registered in B28 (S40), and return a service order confirmation as confirmation that the service was ordered (S4).
1). The service order ID is used in the subsequent operation until the service is completed, such as when the user terminal 8 of the customer 7 is specified or when the terminal of the staff entrusted with the service is specified. 2 is always used when searching the user information DB.

Next, it is determined whether the service received is contracted or brokered, and the same staff or an alternative staff selected in step S34 is selected, and the terminal of the staff (in-house staff terminal) is selected. 4 or any one of the external staff terminals 6) (S42). At this time, if there is a material (for example, a manuscript for translation) necessary for the service consignment, it is simultaneously transmitted as an attached file such as an electronic mail. The staff who has received the service commission transmitted in step S42 returns a service commission confirmation as confirmation that the service has been commissioned (S42).
43). Thereafter, the staff who has received the service performs a task of completing (or completing) the service. The form of the work may be any form suitable for completing (or completing) the service. For example, a translation service is a work at home or in the office. 9. Moving service) is a business trip.

After performing the service entrustment in step S42, the progress management means 24 of the service contract mediation apparatus 2 performs the management of the progress status of the entrusted service as necessary.
A service progress status transmission request is transmitted to the staff terminal (either the in-house staff terminal 4 or the external staff terminal 6) that entrusted the service (S44 in FIG. 4), and the staff receiving the request transmits the service progress request to its own terminal (in-house staff). From either the terminal 4 or the external staff terminal 6), a service progress status such as “the current progress status is 70%, scheduled to be completed month / day” is transmitted (S45), and the progress management unit 24 that has received the status is transmitted.
Transmits a service progress report to the user terminal 8 of the customer 7 who ordered the service as necessary (S4).
6).

The staff who has completed (or completed) the service entrusted in step S42 sends a service completion report from its own terminal (either the in-house staff terminal 4 or the external staff terminal 6) to the service contract mediation apparatus 2. The message is transmitted to the user (S47). At this time, if there is a deliverable of the service (for example, a translated document file), it is simultaneously transmitted as an attached file such as an e-mail.

The service contract mediation apparatus 2 executes step S4
The service completion report (and deliverables (if any)) transmitted in 7 is transmitted to the user terminal 8 of the customer 7 who ordered the service (S48), and after the customer 7 confirms the completion of the service, Returns a service completion confirmation (S4
9).

After the service completion acknowledgment returned in step S49 is received by the service contract mediation device 2, the fee settlement means 25 of the service contract mediation device 2 sends the service fee to the user terminal 8 of the customer 7. The customer 7 transmits a bill (S50), and the customer 7 pays a service fee by inputting the credit card number into the user terminal 8 (S51), and the fee settlement means 25 sends the service fee to the card company based on the credit card number. By making the request, the settlement process of the service fee with the customer 7 ends. Thereafter, a contract fee is paid to the staff entrusted with the service when the service is entrusted in the form of a contract, and an amount deducted from the brokerage when the service is entrusted to the service. Will be paid.

The transmission of the necessary materials in steps S39 and S42 described above can be replaced by other transmission means such as mail, home delivery, and facsimile instead of e-mail. As for the transmission of an object, it is possible to substitute for other transmission means such as mail, home delivery, and facsimile instead of e-mail. In addition, the payment of the service fee in step S51 can be replaced with another payment method such as a bank transfer and registered mail instead of a credit card.

[0067]

As described above, the service contract intermediary system of the present invention registers a professional staff or a professional trader as a staff using the Internet homepage as an interface, and provides services that the staff can provide to the customer via the homepage. You can browse and contract or mediate the work request from the customer to the staff by using the homepage, so that you can use specialized knowledge, skills,
By contracting and registering specialists and specialists with experience and abilities as staff, there is an effect that various services can be provided in a wide range of fields.

In addition, the customer can easily search for various services required by the customer without any trouble, and has the effect of easily ordering necessary services. .

Further, an expert as an expert staff:
It has the effect that it is possible to earn income by performing work that makes use of one's own professional skills, and it is possible for specialists to increase orders.

Further, by appropriately setting the service fee and the payment fee to the staff, the customer can receive the cheap service, and the staff can obtain a good income. Have.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an embodiment of a service contract mediation system of the present invention.

FIG. 2 is a detailed block diagram illustrating an example of a service contract mediation device.

FIG. 3 is a first flowchart illustrating the operation of the present embodiment.

FIG. 4 is a second flowchart illustrating the operation of the present embodiment.

FIG. 5 is a diagram showing an example of a home page.

FIG. 6 is a diagram showing an example of a contract menu of service menu information.

FIG. 7 is a diagram illustrating an example of a mediation menu of service menu information.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Internet 2 Service contract mediation device 21 Staff registration means 22 Service menu search means 23 Service contract mediation means 24 Progress management means 25 Charge settlement means 27 Service information DB 28 User information DB 3 In-house professional staff 4 In-house staff terminal 5 Professional staff or specialty Contractor 6 External staff terminal 7 Customer 8 User terminal

Claims (7)

[Claims] 1. An Internet as a communication network, and a WWW (World W) connected to the Internet and opening a homepage on the Internet.
a service contract mediation device as an ide Web) server, and a plurality of terminals connected to the Internet and provided with an access unit having an access function to the homepage and an electronic mail transmission / reception function, The service contract mediation device,
An application for staff registration is received from any of the terminals using the home page as an interface, and the expert who sent the application is registered as a staff, and the service contract intermediation device performs a professional service that the expert can provide or A service that can be brokered, information about the service is sent to the terminal using the home page as an interface for viewing, an order for the service is received from any of the terminals using the home page as an interface, and the order is sent to any of the staff. A service contract intermediary system characterized by outsourcing as a crab contractor or intermediary. 2. The service contract mediation device receives a staff registration application from any one of the terminals using the home page as an interface, and registers the expert who sent the application as a staff; 2. The service contract mediation system according to claim 1, further comprising: a service information DB that stores and saves specialized services that can be provided by the service contract mediation device as services that can be contracted or brokered. 3. When the service contract mediation device is accessed from any of the terminals using the homepage as an interface, the service contract mediation device transmits the information on the service stored and stored in the service information DB to the terminal. 3. The service contract mediation system according to claim 2, further comprising a service menu search means for sending and browsing. 4. The service contract mediation device receives a service order from any of the terminals using the home page as an interface, and entrusts the order to any of the staff as a contract or mediation. 4. The method according to claim 3, further comprising:
Service contract mediation system described in 4. 5. The service contract intermediation device, when the service contract intermediation means receives an order for the service, places an order for the service on information such as the name, address, and contact means of the customer who sent the order. 5. The service contract mediation system according to claim 4, further comprising a user information DB for storing and storing as information added with a service order ID for uniquely identifying the service contract ID. 6. The service contract mediation device, wherein the service contract mediation means accepts an order for the service and entrusts the order to any of the staff as a contract or intermediary, and then the staff of the staff entrusted with the order. A progress management unit for transmitting a service progress transmission request for inquiring the progress of the service to the terminal, receiving a response to the inquiry, and transmitting the response to a terminal of a customer who has ordered the service; The service contract mediation system according to claim 5, wherein: 7. The service contract intermediation device, after completing the service accepted by the service contract intermediation means, transmits a service charge request for the service to a terminal of a customer who ordered the service, and 7. The service contract mediation system according to claim 6, further comprising a charge settlement unit that receives a credit card number of the customer from a terminal of the customer and performs settlement of the service charge by using the credit card number.