JP2002118657A - Cti system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To drastically reduce development periods and expenses when constructing a system in connection with a business application system. SOLUTION: CTI software 6 is allowed to have a function for passing a transmission ID to a business application 7 by the communication between the processes of TCP/IP. When constructing a CTI system that is operated in cooperation with the business application system corresponding to Socket communication with this configuration, the need for customizing the CTI software 6 is eliminated.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a CTI (Computer Tel) operating in cooperation with a business application system.
ephony Integration) system.

[0002]

2. Description of the Related Art In a CTI system, information related to a caller is displayed based on a telephone number, an access number, and the like (hereinafter, referred to as a "calling ID") of a received telephone. In recent years, CT that operates in cooperation with a so-called business application system such as an ordering system
I-systems are being developed.

In such a system, the CTI software receiving the calling ID needs to transfer the calling ID to the business application system. Therefore, conventionally, the calling ID is transferred to both the CTI software and the business application system. Or a new system that combines both functions.

[0004]

For this reason, it takes a great deal of time and money to construct a CTI system that operates in cooperation with a business application system.

[0005] The present invention has been made in view of the above, and an object of the present invention is to provide a CTI system capable of reducing a development period and a development cost when constructing a system linked with a business application system. To provide.

[0006]

In order to achieve the above object, the present invention provides a CTI system which operates in cooperation with a business application system, comprising: receiving means for receiving a caller ID; Source ID is TCP / I
And a delivery means for delivering to the business application system by P inter-process communication.

[0007] In the present invention, the source I
By providing a delivery unit for delivering D to the business application system by TCP / IP inter-process communication, a CTI operating in cooperation with a business application system compatible with TCP / IP inter-process communication is provided.
Since there is no need to customize the CTI software when constructing the system, the development period and development costs can be significantly reduced.

[0008]

Embodiments of the present invention will be described below with reference to the drawings.

[First Embodiment] FIG. 1 is a block diagram showing a configuration of a CTI system according to one embodiment. The CTI system 1 shown in FIG. 1 includes a calling ID adapter 3 for receiving a calling ID of a calling source (not shown) via a public network 2, a CTI server 4 for notifying the received calling ID to a client terminal 5, The configuration includes a client terminal 5 that performs processing based on the calling ID.

[0010] The client terminal 5 receives the call origination ID from the CTI server 4 and sends a TC to the business application 7.
CTI software 6 delivered via a P / IP inter-process communication (Socket communication) port, a business application 7 that performs processing based on a calling ID, and a business that stores information required by the business application 7 for processing. The configuration includes an application database 8.

The CTI server 4 and the client terminal 5
Is constituted by a computer such as a personal computer and a workstation, and includes a display device and an input device. The CTI software 6 and the business application 7 are configured by programs.

The business application 7 and the business application database 8 constitute a business application system.

Next, the operation of the CTI system 1 according to the present embodiment will be described.

First, the calling ID adapter 3 receives the calling ID transmitted via the public network 2 by the service for notifying the calling ID of the caller, and notifies the CTI server 4 of the received calling ID.

Next, the CTI server 4 notifies the client terminal 5 of the calling ID.

In the client terminal 5, the caller ID is received by the CTI software 6 and passed to the business application 7 via the socket communication port. The calling ID at this time may be the data itself or may be the one written in the file.

The business application 7 can operate in cooperation with the CTI system by receiving the calling ID. The business application 7 executes a business application database 8 for information related to the calling ID.
Is performed, and the search result is displayed on a display device or the like.

Therefore, according to the present embodiment, CT
A CTI system that operates in cooperation with a business application system that supports Socket communication is provided by providing a function to transfer the calling ID to business applications using TCP / IP inter-process communication technology (Socket communication) in I software. In doing so, there is no need to customize the CTI software, so that the development period and development cost can be significantly reduced.

[Second Embodiment] As a construction example of the CTI system, various modifications can be considered in addition to the construction shown in the above embodiment.

FIG. 2 is a block diagram showing an example of another configuration of the CTI system. The CTI system 21 shown in FIG.
To the business application 27 via the network 29
It is to connect to. In addition, FIG.
The same components as those described above are denoted by the same reference numerals, and description thereof is omitted here.

This business application database 2
8 may be operated by an ASP (Application Service Provider) or the like, or may be connected to the business application 27 via an in-house LAN.

The network 29 is represented by the Internet or an intranet, and is formed by a public network or a dedicated line. The form of the network is L
Can be AN (Local Area Network) and WAN (Wide Are)
a Network).

For transmitting and receiving the calling ID and related information between the business application 27 and the business application database 28, an encryption technique such as SSL (Secure Sockets Layer) is used.

After the business application 27 receives the calling ID from the CTI software 6 via the socket communication port, the business application 27 transmits the calling ID to the business application database 28 via the network 29, and transmits information relating to the calling ID to the network. The search result obtained by searching the business application database 28 via the display 29 is displayed on the display device of the client terminal 25 or the like.

Therefore, according to the present embodiment, the AS
Since the business application database provided by the P or the like can be easily used, the development period and development cost when constructing the CTI system can be significantly reduced.

[Third Embodiment] FIG. 3 is a block diagram showing an example of still another configuration of the CTI system.
A feature of the CTI system 31 of FIG. 2 is that the business application database 38 is connected to the CTI software 36 and the business application 37 via the network 29. In addition,
The same components as those in FIG. 2 are denoted by the same reference numerals, and description thereof is omitted here.

This business application database 3
8 is operated by an ASP or the like.

The CTI software 36 receives the calling ID from the CTI server and outputs it to the Socket communication port.
It is delivered to the business application database 38 via the network 29.

In the business application database 38, a search result obtained when information related to the calling ID is searched is transmitted to the business application 37 via the network 29.

The communication of the calling ID between the CTI software 36 and the business application database 38 and the communication of the related information between the business application database 38 and the business application 37 are performed using SSL (Secu).
An encryption technology such as re Sockets Layer) is used.

The business application 37 displays the search result on the display device of the client terminal 35.

Therefore, also in the present embodiment, the business application database provided by the ASP or the like can be easily used as in the second embodiment. Time and development costs can be significantly reduced.

[Fourth Embodiment] FIG. 4 shows a taxi dispatch system as a business application system.
FIG. 3 is a block diagram showing an example of a configuration when applied to the CTI system of FIG. The CTI system 41 shown in the figure has a configuration in which a taxi dispatch application 47 is incorporated in a client terminal 45 as a business application, and a map information database 48 storing map information is provided as a business application database.

The client terminal 45 is located at a place where an operator instructs taxi dispatch, and the map information database 48 is operated by an ASP or the like. In addition, the same components as those in FIG. 3 are denoted by the same reference numerals, and description thereof is omitted here.

Departure ID of a customer who wants to use a taxi
Is received by the calling ID adapter 3 via the public network 2,
The data is sent to the CTI client terminal 45 via the CTI server 4.

In the CTI client terminal 45, the CTI
The software 36 transfers the calling ID to the map information database 48 via the network 29 by Socket communication.

The map information database 48 searches for the map information of the transmission place based on the calling ID, and transmits the search result to the taxi dispatch application 47 via the network 29.

In the taxi dispatch application 47,
The received map information is displayed on the display device of the client terminal 45.

FIG. 5 shows a taxi dispatch application 4
7 is a diagram showing an example of a screen displayed on the display device of the client terminal 45 by No. 7. FIG. As shown in the figure, on the screen of the display device, in addition to the map information, customer information indicating the current position of the customer, the waiting time, etc., dispatch reservation information, taxi operation status, etc. are displayed.

The operator refers to this screen and instructs taxi dispatch to the location where the customer is located based on map information, customer information, taxi operation status, and the like.

Therefore, according to this embodiment, the map information is stored in the map information database 48 operated by the ASP or the like on the network, and the map information of the transmission source is searched based on the calling ID. The client terminal 45 used by the operator who instructs the dispatch of the taxi with the result.
Since it is not necessary to provide a database for storing map information in the client terminal 45, the development period and development cost when constructing the CTI system can be greatly reduced. it can.

In this embodiment, the case where the taxi dispatch system is applied as the business application system has been described, but it is needless to say that the taxi dispatch system is not limited to the taxi dispatch system.

[0043]

As described above, the CT according to the present invention is used.
According to the I system, the source ID of the received source is
By providing a delivery means for delivering to a business application system using the / IP inter-process communication technology, when constructing a CTI system that operates in cooperation with a business application system that supports TCP / IP inter-process communication, Since there is no need to customize the CTI software, the development period and development cost can be significantly reduced.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a configuration of a CTI system according to one embodiment.

FIG. 2 is a block diagram showing an example of another configuration of the CTI system.

FIG. 3 is a block diagram showing an example of still another configuration of the CTI system.

FIG. 4 is a block diagram illustrating an example of a configuration when a taxi dispatch system is applied to the CTI system of FIG. 3 as a business application system.

FIG. 5 is a diagram showing an example of a screen displayed on the display device of the client terminal 45 by a taxi dispatch application.

[Explanation of symbols]

 1,21,31 CTI system 2 Public network 3 Caller ID adapter 4 CTI server 5,25,35,45 Client terminal 6,36 CTI software 7,27,37 Business application 8,28,38 Business application database 29 Network 47 Taxi dispatch application 48 map information database

 ────────────────────────────────────────────────── ─── Continuing on the front page (72) Inventor Shuichiro Kawazoe 3-15 Babacho, Chuo-ku, Osaka-shi, Osaka F-term in Nippon Telegraph and Telephone Corporation (reference) 5K024 AA75 AA76 AA79 BB08 CC01 CC09 DD01 EE01 FF04 GG01 GG10

Claims (4)

[Claims] 1. A CTI system that operates in cooperation with a business application system, comprising: a receiving unit that receives a source ID of a transmission source; and transmits the received source ID to a business application system by TCP / IP inter-process communication. A CTI system comprising: delivery means; 2. The business application system comprises: a business application for transmitting a caller ID from the delivery means to a database; and a database for returning information related to the caller ID to the business application. The CTI system according to claim 1. 3. The CTI system according to claim 2, wherein the database communicates with the business application via a network. 4. The application system receives a caller ID from the delivery means via a network, transmits information related to the caller ID to a business application, and performs processing based on the information from the database. The CTI system according to claim 1, further comprising: a business application to be performed.