JP2002083092A - Information response system and information response method, program for making computer execute the method and computer readable recording medium recording the program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information response system for efficiently obtaining information close to an area. SOLUTION: The information response system transmits response information with respect to public information which a supplier supplies to the information supplier. The system is provided with a display device selecting part 121 selecting display devices 4 and 6 in a plurality of display devices 4 and 6, a response information reception part 131 receiving response information with respect to displayed public information and a response information transmitting part 15 transmitting response information received by the response information reception part 131 to the information supplier. Since the display device selection part 121 is installed, the information supplier can limit the display devices 4 and 6 displaying public information and response information close to the local community can be obtained.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an information response system for transmitting response information to public information provided by an information provider to the information provider, an information response method, a program for causing a computer to execute the method, and The computer-readable recording medium on which this program is recorded can be used, for example, for a street questionnaire conducted in a specific area.

[0002]

[Background Art] When selling products and providing services,
To investigate how customers respond to your products and services,
Street questionnaires are conducted. Also, with the spread of computers in recent years, the number of customers using the Internet has increased, and product sellers and service providers have set up their own homepages to publish information on products and other information. We also collect customer responses to the products and the like by e-mail and the like.

[0003]

However, the implementation of street questionnaires and the like requires a large number of personnel who distribute and collect questionnaires, and the counting work is complicated. It is hard to say that it has been obtained. In addition, when the Internet is used, since the entire world is targeted, there is a problem in that it is not possible to collect customer responses in a specific area, and it is not possible to obtain information closely related to the area.

[0004] It is an object of the present invention to provide an information response system, an information response method, and a computer-readable recording medium on which a program for executing the method is recorded, in which information close to the area can be efficiently obtained. .

[0005]

In order to achieve the above object, an information response system according to the present invention is an information response system for transmitting response information to public information provided by a provider to the information provider, A display device selection unit that selects a display device on which the public information is displayed, a response information receiving unit that receives response information for the displayed public information, and a response that is received by the response information receiving unit. A response information transmitting unit that transmits information to the information provider. Here, the present invention
A providing terminal device for an information provider to provide public information,
A response terminal device for the user to output the response information, and a server computer can be configured as a network system connected by a network such as the Internet, the display device selection unit, the response information reception unit,
Preferably, the response information transmitting unit is set in a server computer. The provision of the public information by the information provider is performed by using browser software for browsing information in the server computer or e-mail software using the communication function of the providing terminal device.

The providing terminal device and the response terminal device include a personal computer used at home,
Cellular phones, PDAs (Personal Digital
Mobile terminals such as Assistants) can be employed.
Further, a display device refers to an image display device or a multimedia information display device installed in a public space or the like. For example, a large PDP (Plasma
Display panels, projection systems that form projection images on building exterior walls, windows, and the like, liquid crystal displays that are installed inside transportation systems such as trains and buses, and the like are conceivable.

According to the present invention, by providing the display device selecting unit, the information provider can distribute and display the public information only in a predetermined area, thereby providing the public information on a homepage such as the Internet. As if you did
Without collecting information for the whole world, it is possible to obtain response information to public information in a form closely related to the region. In addition, since it has a response information receiving unit,
The response information can be easily output using the response terminal device connected to the network, and the response information transmission unit is provided, so that the provision terminal device connected to the network can respond to the public information. Information can be easily transmitted, and troublesome work such as distribution, collection, and aggregation of a questionnaire such as a street questionnaire does not occur, and response information to public information can be efficiently collected.

[0008] In the above, it is preferable that the information response system of the present invention further includes a response information storage unit that stores the response information received by the response information reception unit.
By providing the response information storage unit in this way, the public information can be displayed on the display device for a certain period of time, and the response information to the public information can be obtained. The reaction can be grasped with higher accuracy.

Further, the information response system of the present invention preferably includes a response information processing section for processing the response information stored in the response information storage section. Here, the processing of the response information means that the response information is totaled and processed into a content such as a table or a graph that is easy for the information provider to understand. As described above, the provision of the response information processing unit enables the information provider to obtain the data after the aggregation of the questionnaire and the like, so that the information provider can omit the aggregation work and the like, and the questionnaire and the like can be omitted. Customer information collection work can be performed more efficiently.

[0010] Further, it is preferable that the display device selecting section is configured to select a display device based on area designation information given to the public information. in this way,
Since the display device selection unit is configured to select the display device based on the region designation information given to the public information, the information provider can intentionally designate the region and display the public information. It is possible to collect response information according to the needs of the information provider.

[0011] When the response information is output from a mobile terminal, it is preferable that the mobile terminal further includes a terminal position information collecting unit that collects position information of the mobile terminal. By providing the terminal location information collection unit in this way, it is possible to know where the customer is outputting the response information, so in collecting information such as questionnaires,
By performing the totaling in consideration of these, a more multifaceted totaling result can be obtained.

According to the present invention, not only the information response system described above, but also an information response method including a display device selection procedure, a response information reception procedure, and a response information transmission procedure, or a computer for executing this method. And a computer-readable recording medium on which the program is recorded, and the same operations and effects as described above can be enjoyed. According to the information distribution method of the present invention, it is not necessary for each procedure to be performed by one computer or the like constituting a network, and all procedures are performed only when a plurality of computers are integrated. The case is also included. further,
According to the program for causing a computer to execute the information distribution method of the present invention and the computer-readable recording medium on which the program is recorded, a system can be configured using a commercially available computer, and therefore the versatility of the present invention Is greatly expanded.

[0013]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS One embodiment of the present invention will be described below with reference to the drawings. [Configuration of Information Response System] FIG. 1 shows an information response system 1 according to an embodiment of the present invention. This information response system 1 is a provision terminal computer 2 serving as a provision terminal device and a response terminal device. A mobile terminal 3, an image display device 4, a terminal computer 5 attached to the image display device 4, an image display device 6, and a server 10 are connected via a network 7 such as the Internet. .

The providing terminal computer 2 is a computer for an information provider to input public information such as a questionnaire. The providing terminal computer 2 has a CPU (Cent
OS (Operating Sy) that includes an arithmetic processing unit such as a ral Processing Unit) and a storage device and controls the operation of the CPU.
The browser software to be deployed on the stem) is incorporated. Although not shown, the providing terminal computer 2 is configured to be connectable to the network 7 via a public line by a modem or the like, and the information provider can use public information developed in a server 10 described later by browser software. The collection unit 14 is used.

The mobile terminal 3 is a device for outputting response information to public information provided by an information provider.
A mobile phone such as an HS (Personal Handy-phone System) or the like can be employed. The mobile terminal 3 employs the following system in order for the server 10 to obtain terminal position information of the mobile terminal 3. For example, the mobile terminal 3 has a GPS (Global Positioning System) function,
The mobile terminal 3 can be configured to periodically output latitude information and longitude information relating to the current location to the server 10. Further, a signal output from the mobile terminal 3 is received by a plurality of base stations by using a receiving base station constituting the PHS, and based on the reception state at the plurality of base stations, the mobile terminal 3 Of the server 10 and obtains the
Can also be configured to be output to

Image display device 4 and terminal computer 5
Is configured as a projection system installed in a public space such as a station, a park, or the like. Distribution information output from the server 10 is input to the terminal computer 5 via the network 7, a modem, and the like. This is displayed as a projected image on the screen. Similarly, the image display device 6 is a multimedia information terminal installed in a public space such as a station or a park, and is configured by a liquid crystal display or the like. The user operates an input device (not shown) to obtain desired information. You can search for.

The server 10 has a CPU as shown in FIG.
Distribution information output unit 12, response information collection unit 13, public information collection unit 14, response information, which is configured as a program developed on an OS having a multitask function for controlling the operation of CPU 11 An information transmitting unit 15, a response information processing unit 16, a public information storage unit 22, and a response information storage unit 2 set in the storage device 21.
3 and a position information storage unit 24. The distribution information output unit 12 includes a display device selection unit 121 and an information distribution unit 122. The display device selection unit 121 outputs the public information based on the area designation information added to the public information input from the information provider. This is a section for selecting the image display apparatuses 4 and 6 to be displayed, and the information distribution section 122 is a section for specifically distributing public information to the selected image display apparatuses 4 and 6.

The response information collection unit 13 is a unit that collects response information output by a customer who has viewed the public information by operating the mobile terminal 3, and includes a response information reception unit 131 and a terminal location information collection unit 132. I have. The response information receiving unit 131
This is a part where the customer accepts the contents of the specific response information output by the mobile terminal 3. The customer operates the mobile terminal 3 to connect to the network 7 and access the server 10, and is attached to the public information. When response information to the questionnaire item is transmitted, the response information receiving unit 131 receives the response information. Terminal location information collection unit 132
Is a part for collecting the position information of the mobile terminal when the response information is output from the mobile terminal 3. When the customer inputs a telephone number to secure the connection with the response information receiving unit in order to output the response information, the mobile terminal 3 simultaneously outputs its own current position information, and outputs the current position information to the terminal position information. The collecting unit 132 is configured to collect. The public information collecting unit 14 is a part that collects public information input by the information provider using the providing terminal computer 2. When the information provider accesses the server 10, an input screen is displayed. Enter the public information based on the screen. The public information input by the information provider includes contents for introducing products and services provided by the information provider and questionnaire items for the introduced products and services. The public information collecting unit 14 also collects the distribution date and time and distribution area of the public information specified by the information provider together with the collection of the public information.

The response information transmitting unit 15 includes the response information receiving unit 1
This is a part for returning the customer response information collected in step 31 or the result of the aggregation to the information provider.
The information is output to the providing terminal computer 2 via the network 7. The public information storage unit 22 is a unit that temporarily stores the public information collected by the public information collection unit 14 from the information provider, and includes a plurality of tables set according to the information provider as shown in FIG. 221, 222, 223... Each table 221,
Information recorded in 222, 223,... Includes an ID number for specifying public information, specific contents of public information, desired distribution date and time, distribution area designation information, and the like.

The response information storage unit 23 includes the response information reception unit 1
31 is a part for storing the response information received at 31,
As shown in FIG. 4, the ID of the mobile terminal that has output the response information
Plural tables 231, 23 set according to numbers
2, 233...
The information recorded in each of the tables 231, 232, 233,... Is the ID of the public information that specifies the responded public information.
There are a number, specific response content, response date and time, and the like. The position information storage unit 24 is a unit that stores the position information of the mobile terminal 3 collected by the terminal position information collection unit 132, and as shown in FIG. 5, the ID number of the mobile terminal 3 when the response information is output. A plurality of tables 241, 242 set in accordance with
243... The information recorded in each of the tables 241, 242, 243,... Includes the collection date and time of the position information, latitude / longitude information indicating the position information, and location information indicating the position information. still,
In the case of the mobile terminal 3 which has a GPS function and outputs position information using the GPS function, latitude information / longitude information is input first, and location information can be obtained based on the information. On the other hand, a mobile terminal 3 using a PHS base station
In the case of (1), location information calculated from a plurality of base stations is first input, and approximate latitude information and longitude information can be obtained based on this.

[Operation of Information Response System] Next, the operation of the information response system 1 will be described. The operation of the information response system 1 is roughly divided into collection of public information, distribution of public information, collection of response information, and transmission of response information.
Since these operations are performed independently by using the multitasking function, the operation will be described for each operation.

(1) Collection of Public Information Collection of public information is performed according to a flowchart shown in FIG. First, the information provider starts the browser software of the providing terminal computer 2 and accesses the server 10 (process S11). When the server 10 is accessed, a screen prompting for an ID and a password is displayed.
According to this input screen, when the information provider inputs his / her ID, password, name or corporate name (process S1)
2), the public information collection unit 14 confirms that the ID and the password have been input (process S13), and determines whether the ID is correct (process S14). In the case of an incorrect ID or the like, the public information collecting unit 14 displays a message to that effect on the providing terminal computer 2 (step S1).
5) Display a screen prompting the user to input an ID and the like again.

On the other hand, when the public information collecting unit 14 determines that a correct ID or the like has been input, a public information input screen G1 is displayed as shown in FIG. 7 (process S16), and the information provider displays this input screen G1. Public information is input in accordance with (step S17). Specifically, as shown in FIG. 7, the information provider inputs a desired distribution date and time, contents of public information, and a region to distribute to.

When the input is completed, the information provider presses a registration button G11 if the contents are satisfactory, and then presses a registration button G11 (process S18). When the registration button G11 is pressed, the public information collecting unit 14 records the public information input on the input screen G1 in the public information storage unit 22 (process S19). Specifically, the public information collecting unit 14 sets one table such as the table 221 in FIG. 3 based on the ID number of the information provider, and sets the date and time when the registration button G11 is pressed to the information providing date and time. The desired delivery date and time, the desired delivery area, and the specific contents of the public information are recorded in one record.

(2) Distribution of Public Information Distribution of public information is executed according to a flowchart shown in FIG. First, the delivery information output unit 12 periodically checks the desired delivery date and time of the public information recorded in the public information storage unit 22 (not shown in FIG. 2) (step S2).
1). The delivery information output unit 12 collates the current date and time detected by an internal clock or the like with the desired delivery date and time (process S22), and determines whether there is public information corresponding to the desired delivery time (process S22). S23). If there is public information to be distributed, the information distribution unit 122 acquires the public information stored in the public information storage unit 22, and determines the character size, layout,
By adding a background or the like, for example, image information G2 as shown in FIG. 9 is created (process S24). On the other hand, the display device selection unit 121 acquires the distribution area designation information of the public information stored in the public information accumulation unit 22, and selects the image display devices 4 and 6 based on the area designation information (step S25). :
Display device selection procedure), and outputs the result to the information distribution unit 122. At the time of selection, the designated area of the public information storage unit 22 is utilized using a database in which the correspondence between the area sections divided into a predetermined size and the image display devices 4 and 6 installed in each area is recorded. The corresponding image display devices 4 and 6 are selected from the information.

When the image information is created, the information distribution unit 12
2 distributes image information to the image display devices 4 and 6 selected by the display device selection unit 121 (process S2).
6). The distribution of the image information by the information distribution unit 122 is as follows.
The process is repeated a plurality of times at a predetermined interval so that the customer recognizes that the customer is recruiting a questionnaire or the like.

(3) Collection of Response Information Response information is collected in accordance with the flowchart shown in FIG. When the customer who sees the image information G2 of FIG. 9 displayed on the image display devices 4 and 6 outputs an answer to the question, first, the user operates the mobile terminal 3 to output the image information G2.
The user accesses the URL displayed in Step 2 (process S31).
Upon access, a response screen is displayed on the image display unit of the mobile terminal 3 (process S32), and the customer inputs a response number on this response screen and outputs response information (process S3).
3).

This response information is accepted by the response information accepting unit 131 (process S34: response information accepting procedure). Further, the response information accepting unit 131 sends any questions to the current image display devices 4 and 6 from the information distribution unit 122. It is acquired whether or not the number is displayed (process S35), and the response information corresponding to the question is set to 1
One record is recorded in the response information storage unit 23 (process S36: response information storage procedure).

When the response information is output, the terminal location information collection unit 132 collects the current location information of the mobile terminal 3 (process S37: terminal location information collection procedure). Collection is GP
When outputting the response information from the mobile terminal 3 having the S function, the latitude / longitude information obtained by the GPS function may be output at the same time, or a system for acquiring position information such as PHS may be used. Thus, the location information of the mobile terminal 3 may be obtained. When the current location information of the mobile terminal 3 is obtained, the terminal location information collection unit 132 records this location information in the location information storage unit 24 (processing S38).

(4) Transmission of Response Information Transmission of response information is executed based on the flowchart shown in FIG. The response information from a plurality of persons stored in the response information storage unit 23 in the “collection of response information” described above is processed by the response information processing unit 16. Specifically, the response information processing unit 16 retrieves and extracts response information for each question for each of the tables 231, 232, 233,... Of the response information storage unit 23 (process S41). The response information processing unit 16
Acquires from the position information storage unit 24 the position information of the mobile terminal 3 at the time when each response information is obtained (step S42).

Then, the response information processing section 16 executes a totalizing operation based on the information (process S43: response information processing procedure). The aggregation is based on the location information of the mobile terminal 3, the response information for each of the divided areas in the designated area is aggregated, or the user information database storing the user information of the mobile terminal 3 set separately is stored. And age,
This is performed by totaling response information by gender and the like. When the counting operation is completed, the response information processing unit 16 outputs the counting result to the response information transmitting unit 15, and the response information transmitting unit 15 outputs the counting result to the providing terminal computer 2 via the network 7. (Process S44).

[Effects of the Embodiment] According to the above-described embodiment, the following effects can be obtained. Display device selector 1
21 allows the information provider to distribute and display the public information only in a predetermined area, so that the response information for the public information is not collected on the homepage all over the world. There is an effect that it can be obtained in a form in close contact with the product.

Further, since the mobile terminal 3 having the response information receiving unit 131 is provided, the response information can be easily output using the mobile terminal 3 which can be connected to the network 7. Therefore, the response information to the public information can be easily transmitted to the providing terminal computer 2 connected to the network 7, and complicated work such as distribution, collection, and aggregation of a questionnaire such as a street questionnaire may occur. Therefore, there is an effect that response information to public information can be efficiently collected.

Furthermore, since the response information storage unit 23 is provided, the public information can be repeatedly displayed on the image display devices 4 and 6 for a certain period of time, so that response information to the public information can be obtained. And the customer's reaction can be grasped with higher accuracy. Then, the response information processing unit 1
6, the information provider can obtain the aggregated data such as the questionnaire and the like, and can omit the information provider's tallying work, and the information provider can more efficiently collect customer information. Can be done.

Further, since the display device selecting section 121 is configured to select the image display devices 4 and 6 based on the distribution region designation information given to the public information, the information provider intentionally selects the region. Can be displayed to display public information, and response information according to the needs of the information provider can be collected. Further, since the terminal location information collecting unit 132 is provided, it is possible to know where the customer sends the response information.
By using the terminal location information collected in step 2 in the response information processing unit 16, a more multifaceted aggregation can be performed, and an aggregation result that can be easily used by an information provider can be output.

[Modifications of Embodiment] The present invention is not limited to the above-described embodiments, but includes the following modifications within a range where the object of the present invention can be achieved. In the above embodiment, the mobile terminal 3 is a mobile phone. However, the present invention is not limited to this, and a device having a communication function such as a PDA or a handy navigator may be used as the mobile terminal.

In the above embodiment, the public information provided by the information provider includes a predetermined questionnaire item. However, the present invention can be used for other than such a questionnaire collection system. . That is, for example,
It may be used as a reservation system in which the reservation status of a restaurant or a hotel is provided as public information, and a customer who sees the reservation information makes a reservation application for a restaurant or a hotel using a mobile terminal.

Further, in the above-described embodiment, the image display devices 4 and 6 are fixed in a public space or the like, but are not limited to this. That is, an image display device such as a liquid crystal display installed inside a bus or a train may be set as a display destination of the public information. In this case,
Since the image display device moves together with a bus or the like, it is preferable to separately provide a display device position information collection unit that collects position information of the image display device.

In the above embodiment, the distribution information output unit 12 and the response information collection unit 13
Although set to 0, the present invention is not limited to this, and the information response system according to the present invention may be configured as a system including a plurality of servers. In the above embodiment, the information response system 1 is configured as the network 7 using a circuit network such as the Internet. However, the present invention is not limited to this, and may be configured as a predetermined LAN (Local Area Network).

Further, in the above-described embodiment, the image display device 4 composed of a projector and the image display device 6 composed of a liquid crystal display are employed as display devices. However, the present invention is not limited to this. It may be adopted as an image display device. The present invention is not only configured as a system including the providing terminal computer 2, the mobile terminal 3, the image display devices 4, 6, and the server 10 as described in the above embodiment, but also operates these devices. The present invention can also be realized as a program for causing a computer to execute the method, and a computer-readable recording medium on which the program is recorded.

In the above embodiment, the mobile terminal 3 is displayed on the URL of the display screen G2 displayed on the image display devices 4 and 6.
Although the response information is output by accessing the, the present invention is not limited to this. That is, the response information can be output by the following method.

(1) Response information can be output in a manner similar to the FAX service. Specifically, when displaying the questionnaire screen on the image display device, a number corresponding to the option is set and displayed, and a telephone number for connection with the server is displayed, and when the connection with the server is secured, The mobile terminal is operated to input a number corresponding to the selected option, and after inputting, a decision button “#” is pressed to output response information.

(2) It is also possible to output response information using the electronic mail transmission function of the mobile phone. Specifically, when displaying the questionnaire screen on the image display device, an e-mail address is displayed for each option, and a respondent of the questionnaire outputs response information to the e-mail address corresponding to the selected option. For example, on the questionnaire screen as shown in FIG. 9, the following settings can be made. 01 # Good design → XXX@mail.com 02 # Inexpensive → YYY@mail.com 03 # Difficult to use → ZZZ@mail.com By setting such response information output method, WEB access There is an effect that this system can be used even for a mobile phone having no function.
In addition, specific structures and procedures for implementing the present invention may be other structures and the like as long as the object of the present invention can be achieved.

[0044]

According to the information response system of the present invention as described above, since the display device selecting section is provided, the information provider can distribute and display the public information limited to a predetermined area. There is an effect that the response information can be obtained in a form close to the area. In addition, since a response information receiving unit is provided, it is possible to easily output response information by using a response terminal device connected to the network. The response information to the public information can be easily transmitted to the connected providing terminal device, and the public information can be released efficiently without the complicated work of distributing, collecting, and counting questionnaires such as street questionnaire. Collection of response information to information can be performed.

[Brief description of the drawings]

FIG. 1 is a schematic diagram illustrating a network configuration of an information response system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing a structure of a server constituting the information response system of the embodiment.

FIG. 3 is a conceptual diagram illustrating a structure of a database of public information stored in a public information storage unit in the embodiment.

FIG. 4 is a conceptual diagram illustrating a structure of a database of response information stored in a response information storage unit in the embodiment.

FIG. 5 is a conceptual diagram showing a structure of a database of position information stored in a position information storage unit in the embodiment.

FIG. 6 is a flowchart for explaining the operation of the information response system in the embodiment.

FIG. 7 is an example of an input screen for inputting public information in the embodiment.

FIG. 8 is a flowchart for explaining the operation of the information response system in the embodiment.

FIG. 9 is an example of a display screen displayed by the information response system in the embodiment.

FIG. 10 is a flowchart for explaining the operation of the information response system in the embodiment.

FIG. 11 is a flowchart for explaining the operation of the information response system in the embodiment.

[Explanation of symbols]

 Reference Signs List 1 information response system 4, 6 display device 15 response information transmission unit 23 response information storage unit 121 display device selection unit 131 response information reception unit 132 terminal location information collection unit S25 display device selection procedure S33 response information reception procedure S35 response information storage procedure S36 Terminal location information collection procedure S43 Response information processing procedure

Claims (12)

[Claims] 1. An information response system for transmitting response information to public information provided by an information provider to said information provider, said display selecting a display device for displaying said public information among a plurality of display devices. A device selecting unit; a response information receiving unit that receives response information to the displayed public information; and a response information transmitting unit that transmits the response information received by the response information receiving unit to the information provider. An information response system characterized by the following. 2. The information response system according to claim 1, further comprising a response information storage unit that stores the response information received by the response information reception unit. 3. The information response system according to claim 2, further comprising a response information processing unit for processing the response information stored in said response information storage unit. 4. The information response system according to claim 1, wherein the display device selection unit selects a display device based on region designation information given to the public information. An information response system characterized by the following. 5. The information response system according to claim 1, wherein said response information is output from a mobile terminal, and further comprises a terminal location information collecting unit for collecting location information of said mobile terminal. An information response system characterized by the following. 6. An information response method for transmitting response information to public information provided by an information provider to the information provider, wherein a display device for selecting a display device for displaying the public information from a plurality of display devices. A device selection procedure, a response information reception procedure for receiving response information to the displayed public information, and a response information transmission procedure for transmitting the response information received in the response information reception procedure to the information provider. An information response method comprising: 7. The information response method according to claim 6, further comprising a response information storing step of storing the response information received in the response information receiving step. 8. The information response method according to claim 7, further comprising a response information processing procedure for processing the response information stored in the response information storage procedure. 9. The information response method according to claim 6, wherein said display device selecting step includes selecting a display device based on designated area information given to said public information. An information response method comprising: 10. The information response method according to claim 6, wherein said response information is output from a mobile terminal, and further comprises a terminal location information collecting procedure for collecting location information of said mobile terminal. An information response method, characterized in that: 11. A computer-readable recording medium on which a program for executing the information response method according to claim 6 is recorded. 12. A program for causing a computer to execute the information response method according to any one of claims 6 to 10.