JP2002063296A - Work data processor, work data processing method and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a work data processor which can effectively retrieve and process the maintenance work data by means of a data base. SOLUTION: This data processor has a data base 3 which stores the maintenance work data and a retrieval means 32 which retrieves the maintenance work data from the data base 3. The maintenance work data include the work dates, facilities, work contents, work time, spare parts, workers, etc. The maintenance work data are retrieved by facilities or work dates.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a work data processing technique, and more particularly to a maintenance work data processing technique.

[0002]

2. Description of the Related Art Maintenance work is performed on various scales, from large-scale ones such as petroleum complexes to small-scale ones such as pipes. Large-scale maintenance work has a long period of time, and it is necessary to make a specific maintenance work plan. In addition to the maintenance work that is performed as regular preventive maintenance, the maintenance work includes post-maintenance work after a failure occurs. This post-maintenance needs to be dealt with suddenly. However, it is not easy to determine the cause and investigate how to deal with it. These investigations and countermeasures require empirical knowledge and work items are diverse, so it is extremely difficult to deal with all failures.

[0003]

SUMMARY OF THE INVENTION
Empirical knowledge is required, but the fact is that the empirical knowledge is not efficiently transmitted to others. That is, the knowledge is only in the head of a specific person and cannot be transmitted to others, or the method of transmitting the knowledge is a paper medium, and it is difficult to efficiently transmit the knowledge to many people.

An object of the present invention is to efficiently generate a database of maintenance work data. Another object of the present invention is to efficiently retrieve maintenance work data using a database.

It is still another object of the present invention to efficiently process maintenance work data using a database. Still another object of the present invention is to make it possible to easily refer to the price of parts used for maintenance work using a database.

Still another object of the present invention is to make it possible to easily refer to subcontractor data for performing maintenance work using a database. It is yet another object of the present invention to easily present a maintenance work estimate request or purchase order.

[0007]

According to one aspect of the present invention, a work having input means for inputting maintenance work data and processing means for generating and processing a database of maintenance work data input by the input means. A data processing device is provided.

According to another aspect of the present invention, there is provided a work data processing apparatus having a database for storing maintenance work data and a search means for searching for maintenance work data based on the database.

According to still another aspect of the present invention, there is provided a work data processing apparatus having a database for storing maintenance work data, and processing means for processing the maintenance work data stored in the database.

According to still another aspect of the present invention, there is provided a database for storing at least one of a component price and a material / equipment price used for maintenance work, and a component price or a material / equipment stored in the database. An operation data processing device having an output unit for outputting a price to be referred to is provided.

According to still another aspect of the present invention, there is provided a work having a database for storing subcontractor data for performing maintenance work, and an output means for outputting the reference to the subcontractor data stored in the database. A data processing device is provided.

[0012] According to still another aspect of the present invention, processing means for inputting maintenance work data to generate and process an estimate request or purchase order, and communication for transmitting the estimate request or order via a network. And a work data processing device having means.

According to still another aspect of the present invention, there is provided a work data processing method including a step of searching for maintenance work data based on a database storing maintenance work data.

According to still another aspect of the present invention, there is provided a work data processing having a step of outputting a component price or a material price in a database to refer to a component price or a material price used for maintenance work in the database. A method is provided.

According to still another aspect of the present invention, there is provided a work data processing method having a step of outputting subcontractor data in a database to refer to subcontractor data performing maintenance work in the database.

According to yet another aspect of the present invention, (a)
A work data processing method is provided, comprising the steps of: inputting maintenance work data to generate a quote request or purchase order; and (b) transmitting the quote request or purchase order via a network.

According to still another aspect of the present invention, there is provided a computer-readable recording medium recording a program for causing a computer to execute a procedure for searching for maintenance work data based on a database storing maintenance work data. Is done.

According to still another aspect of the present invention, a computer is caused to execute a procedure for outputting a component price or a material / equipment price in a database to refer to a component price or a material / equipment price used for maintenance work in the database. Computer-readable recording medium on which a program for recording is recorded.

According to still another aspect of the present invention, a program for causing a computer to execute a procedure for outputting subcontractor data in a database for referring to subcontractor data for performing maintenance work in the database is recorded. A computer-readable recording medium is provided.

According to yet another aspect of the present invention, (a)
A computer that records a program for causing a computer to execute a procedure for inputting maintenance work data and generating a quote request or purchase order, and (b) transmitting the quote request or purchase order via a network. A readable recording medium is provided.

According to the present invention, a database of maintenance work data can be efficiently generated, and the maintenance work data can be efficiently searched and processed using the database. In addition, using the database, it is possible to easily refer to the price of parts or materials and equipment used for the maintenance work, and to easily refer to the data of a subcontractor who performs the maintenance work. In addition, an estimate request or a purchase order for maintenance work can be easily presented.

[0022]

FIG. 1 shows a configuration example of a maintenance work data processing system according to an embodiment of the present invention.
For example, a server 2 in a first establishment 6a of a maintenance company, a terminal 4b in a second establishment 6b of a maintenance company, a terminal 4c in a client company 6c, and the like are connected to a network 1 such as the Internet. I have.

In the first business establishment 6a, the server 2, the terminal 4a and the like are connected to a network 5 such as an in-house local area network (LAN). The server 2 has a database 3 for storing maintenance work data. By inputting the maintenance work data into the server 2, the database 3 can be newly created or updated. By inputting the maintenance work data from the terminal 4a, the database 3 can be created or updated.

The terminal 4 a accesses the server 2 via the network 5 and can search for maintenance work data in the database 3. Similarly, from the terminal 4b in the second office 6b or the terminal 4c in the client company 6c, the server 2 can be accessed via the network 1 and the maintenance work data in the database 3 can be searched.

Hereinafter, each or all of the terminals 4a, 4b and 4c will be referred to as a terminal 4. The server 2 and the terminal 4 can perform various processes other than the above using the database 3. These processes will be described later in detail.

FIG. 2 shows the configuration of the server 2 described above. The server 2 is, for example, a personal computer or a general-purpose computer. The bus 11 has a central processing unit (CP
U) 12, a ROM 13, a RAM 14, a network interface 15, an input device 16, an output device 17, and an external storage device 18.

The CPU 12 processes or calculates data and controls various components connected via the bus 11, and executes processing of a maintenance work data processing system described later.

The control procedure (computer program) of the CPU 12 is stored in the ROM 13 in advance, and the computer 12 is started by executing the computer program. A computer program is stored in the external storage device 18, and the computer program is copied to the RAM 14 and executed. RAM14
Is used as a work memory for input / output of data, transmission / reception, and temporary storage for control of each component.

The network interface 15 corresponds to FIG.
Is an interface for connecting the server 2 to the networks 1 and 5 shown in FIG. The input device 16 is, for example, a keyboard and a mouse, and can perform various designations or inputs. The output device 17 is a display and a printer, and can display and print maintenance work data.

The external storage device 18 is, for example, a hard disk storage device or a CD-ROM, and the stored contents are not erased even when the power is turned off. The external storage device 18 stores the database 3 of the maintenance work data in addition to the computer program.

Means for supplying the computer program to the computer, for example, a recording medium storing the computer program constitutes the present invention. As a recording medium for storing such a computer program, for example, a floppy (registered trademark) disk, hard disk, optical disk, magneto-optical disk, CD-ROM, magnetic tape, nonvolatile memory card, ROM, or the like can be used. The computer program on the recording medium is copied to the RAM 14 and executed by the CPU 12.

The terminal 4 has the same configuration as the server 2, but does not require the database 3 in the external storage device 18.

FIG. 3 is a functional block diagram of the maintenance work data processing system according to the present embodiment. The server 2 and the terminal 4 are connected by a network 1 or 5. The server 2 includes an input unit 3 in addition to the database 3
1, search unit 32, processing unit 33, output unit 34, and communication unit 3
5

The input section 31 inputs maintenance work data according to the operation of the operator. The processing unit 33 generates and processes the database 3 based on the maintenance work data input by the input unit 31. The processing unit 33 is, specifically, a work history database 21, a work standard book database 22, a tool database (material and equipment database) 23, a parts price database (material and equipment price database) 24, a subcontractor database in the database 3. 25 and an image database 26 are generated.

The work history database 21 is a database of the history of maintenance work performed in the past, and specifically, stores maintenance work data such as work days, equipment, work contents, work time, replacement parts, and workers. I do. By referring to past workers, work members with a track record can be extracted and work staff can be allocated. Also,
By referring to the work time, the required work time can be predicted from the actual results. Details of the work history database 21 will be described later with reference to the input screen of FIG.

The work history database 21 is linked to the image database 26. Image database 26
Stores image data of a work scene, a tool to be used, a work facility or a work site.

The work standard book database 22 includes work procedure data, and allows know-how to be confirmed by sentences and images. By reflecting the erroneous work in the work standard book database 22, it is possible to confirm notes and predict danger from past cases. By registering replacement parts in the work standard book database 22, parts can be prepared in advance. Details of the work standard book database 26 will be described later with reference to FIG. The work standard book database 22 is linked to the used tool database 23 and the image database 26.

Tool or equipment database 23
Stores tool data or material data used for each maintenance operation. By referring to the used tools or the used materials, special tools, materials and the like can be prepared in advance. The equipment includes materials such as welding materials, and equipment such as a welding machine and a transport device. Details of the used tool or used material database 23 will be described later with reference to FIG.

The parts price or equipment price database 24
Stores the price of parts or materials used for maintenance work. As shown in FIG. 4, the parts price database 24 stores the office of the maintenance company, the names of parts or materials purchased or leased in the past, the supplier (seller), the quantity, the unit price, etc. of the purchaser. In the maintenance company, each office purchases or leases parts, etc. individually.In that case, enter the office, parts name or equipment name, supplier, quantity, unit price, etc., and enter the parts price or equipment price database. Register at 24. Each establishment can know the parts purchase price or the purchase price of equipment and materials / lease price at other establishments by referring to the parts price or the materials and equipment price database 24. Thereby, each business establishment can negotiate the price of appropriate parts and the like, and can reduce the purchase cost and lease cost of the parts and the like.

In the database 24, spare parts such as purchased replacement parts can be managed. That is,
By registering the quantity of spare parts such as replacement parts stocked in the warehouse in the database, it is possible to grasp the stock amount of spare parts.

The subcontractor database 25 stores subcontractor data for performing maintenance work. Subcontractor data is
For example, the work contents, work capacity, work cost, work evaluation, and the like that can be handled by the subcontractor are stored in the server 2 of the maintenance company.
Alternatively, the information is input from the terminal 4 based on past results and the like, and is registered in the subcontractor database 25. The maintenance company
By referring to the subcontractor database 25, it is possible to select an appropriate subcontractor in terms of capacity, cost, and the like, and request maintenance work.

The search unit 32 stores the above-mentioned databases 21 to
26, the maintenance work data can be searched. The search unit 32 can perform a search using equipment, work days, and periods as search conditions, or equipment and work days as search conditions. The specific search method will be described later with reference to FIGS.
This will be described with reference to FIG.

The processing section 33 includes the above-mentioned databases 21 to
The maintenance work data stored in 26 is processed. The processing unit 33 generates the estimate data 27, the work plan data 28, and the bill data 29 based on the maintenance work data.

The output section 34 outputs the contents in the database 3 to a display or a printer, and the operator can refer to the contents. The communication unit 35 can receive data or transmit data to the terminal 4 via the network 1 or 5.

The terminals 4a, 4 in the maintenance company shown in FIG.
b has an input unit 31, a search unit 32, a processing unit 33, an output unit 34, and a communication unit 35, similarly to the server 2. The terminal 4c in the client company is the same as the terminals 4a and 4b, but the processing unit 33 cannot generate the data 27 to 29 described above, and the content that the search unit 32 can refer to by searching is limited. There are differences. The search method will be described later with reference to the search screen of FIG.

Next, a specific function of the terminal 4c of the client company will be described. When the maintenance work data is input through the input unit 31, the processing unit 33 transmits an estimate request form 36a or an order form 36 described later with reference to FIG.
The document data 36 such as b is generated. The communication unit 35 can transmit the estimate request form 36a or the order form 36b to the server 2 via the network 1. Upon receiving the estimate request 36a, the server 2 generates and returns a corresponding estimate 27. The terminal 4c receives the quotation 27 and, if satisfied with the contents,
Is generated and transmitted to the server 2. Upon receiving the order form 36b, the server 2 creates the work plan 28 and the like according to the order form 36b.

FIG. 5 shows a main menu screen displayed on the server 2. On this screen, a work history edit button 41, a facility search button 42, a date search button 43,
Search button 44 in first period, search button 4 in second period
5. Search button 46, image maintenance button 47, open file button 48, optimization button 4 for multiple conditions
9, an import button 50, and an end button 51.

The work history edit button 41 is a button for editing work history data. When this button is clicked on with a mouse, an edit screen shown in FIG. 6 is displayed. Details of the screen in FIG. 6 will be described later.

The search by equipment button 42 is a button for searching for maintenance work data using the equipment on which the work is to be performed as a search condition.
Is displayed. Details of the screen in FIG. 11 will be described later.

The search by date button 43 is a button for searching for maintenance work data using the work date as a search condition. When this button is clicked, a search screen shown in FIG. 12 is displayed. Details of the screen in FIG. 12 will be described later.

The search button 44 in the first period is a button for searching for maintenance work data using the work days within the designated period as search conditions. When this button is clicked, a search screen shown in FIG. 13 is displayed. You. Details of the screen in FIG. 13 will be described later.

The search button 45 in the second period is a button for searching for maintenance work data using the work days within the period specified by the calendar control as search conditions. When this button is clicked, the search screen shown in FIG. Is displayed. Details of the screen in FIG. 15 will be described later.

A search button 46 with a plurality of conditions is a button for searching for maintenance work data using equipment and work dates as search conditions. When this button is clicked, a search screen shown in FIG. 16 is displayed. Details of the screen in FIG. 16 will be described later.

The image maintenance button 47 is a button for registering image data and the like. When this button is clicked, a screen shown in FIG. 9 is displayed. Details of the screen in FIG. 9 will be described later.

The open file button 48 is a button for displaying the work standard in FIG. 17, the tool data in FIG. 18, or the work plan in FIG. 17 to 19
Will be described later.

The optimization button 49 is a button for optimizing the database, and can efficiently rearrange the database in the external storage device. The import button 50 is a button for inserting other database contents. The end button 51 is a button for ending this main menu.

FIG. 6 shows a work history editing screen, which is displayed by clicking a button 41 in FIG. After actually performing the maintenance work, the operator or the operator inputs the following maintenance work data on the screen. The input may be performed after all the operations are completed, or may be input at the end of each operation.

The work number 61 is automatically given a serial number, for example, as a unique number for each work. Working day 62
Input the date on which the work was performed. The equipment category 63 selects, for example, a work equipment category such as a No. 3 transfer line, a No. 2 press, or a No. 3 distribution mix from a drop-down list.

As for the equipment major category 64, the equipment major category belonging to the equipment category 63 selected above is displayed in a drop-down list, and the equipment major category is selected from the list. For example, the server 2 has a large equipment classification table shown in FIG. For example, when the equipment section 63 is the No. 3 transport line, the equipment large classification 64 corresponding to the equipment section includes a No. 3 development C / V, a No. 3 inspection C / V, and the like.

In FIG. 6, as the equipment sub-classification 65, the equipment sub-category belonging to the equipment main classification 64 selected above is displayed in a drop-down list, and is selected from the list. For example, the server 2 has a facility small classification table shown in FIG. For example, the equipment major classification 64 is No. 3 B, NO.
In the case of 4 C / V, the equipment sub-class 65 belonging to the equipment main classification includes felt, A-roll (encoder), and the like.

In FIG. 6, in the work content 66, a work content such as replacement is selected from a drop-down list. In the work time 67, a start time and an end time are input. In the replacement part 68, if there is a part replaced in the work, the part is input. The worker 69 selects the name of the worker who has performed the work from the drop-down list. Thereby, the number of persons who have performed the work can be known. The customer (client) person in charge 70 selects the name of the person in charge from the drop-down list.

In the remarks 71, if there is a failure or a defective part of the equipment, the details thereof are input. In the measure 72, the specific contents of the work performed as the measure are input. If the image data 73 includes image data corresponding to the work, the image number, the work number, and the file name are displayed. A method for inputting image data will be described. When the image maintenance button 47 in FIG. 5 is clicked, the screen in FIG. 9 is displayed. A unique number for each image data is automatically assigned to the image number 81 as a serial number. The work number 82 corresponds to the work number 61 in FIG. 6, and the corresponding work number is input. In the file name 83, the file name of the image data is input. Clicking the close button 84 returns to the main menu screen of FIG.

By inputting the above image data,
The display is performed on the image data 73 on the screen in FIG. In the image data 73, one or a plurality of image data can be registered. When a desired image number is double-clicked, a screen shown in FIG. 10 is displayed. The image data 93 is displayed together with the image number 91 and the file name 92.
The image data 93 is, for example, image data of a work scene, a tool to be used, a work facility or a work site, etc. By referring to this image data, it is possible to know at a glance the tools necessary for the work, the work method and the procedure. Yes, the effect is enormous.

When the end button 74 in FIG. 6 is clicked,
It returns to the main menu of FIG. Open file button 7
5 has the same function as the file open button 48 in FIG. The items input in FIG. 6 are registered in the work history database 21 in FIG. The image data input in FIG. 9 is registered in the image database 26 in FIG.
Since the maintenance work data input in FIG. 6 can be referred to by other workers, it can be used for the next same or similar work. Next, a method of referring to maintenance work data by searching will be described.

FIG. 11 shows a facility search screen, which is displayed by clicking the button 42 in FIG. When the equipment category 101 and the equipment major category 102 are selected from the drop-down list, a search of the work history database 21 (FIG. 3) is performed using them as search conditions. The maintenance work data as the search result is stored in the search result area 10.
3 is displayed. The displayed contents are items such as the work number and the work date input on the screen of FIG. By this equipment search, maintenance work data for desired equipment can be easily searched. Clicking button 104 returns to the main menu of FIG.

FIG. 12 shows a date search screen, which is displayed by clicking the button 43 in FIG. In the year area 112 and the month area 111, the year and the month can be selected. In the calendar area 113, the date can be clicked and specified. The date specified above is displayed in the work day area 114. Then, when the selection button 115 is clicked, the maintenance work data of the work day of the above date is stored in the work history database 21.
(FIG. 3). The search result is displayed in the search result area 116. The displayed items are the items input on the screen of FIG. Clicking the end button 117 returns to the main menu of FIG.

FIG. 13 shows a first period search screen, which is displayed by clicking the button 44 in FIG.
When the search start date 121 and the search end date 122 are input and the search result button 123 is clicked, the maintenance work data of the work days in the above period is stored in the work history database 2.
1 (FIG. 3). When the search is completed, a search result screen shown in FIG. 14 is displayed. When the end button 124 is clicked, the display returns to the main menu in FIG.

FIG. 14 shows a search result screen. On the search start date 131 and the search end date 132, the data input above is displayed as search conditions. Search result area 133
Displays the above search result. The displayed items are the items input on the screen of FIG. Clicking the button 134 returns to the search screen of FIG.

FIG. 15 shows a second period search screen, which is displayed by clicking button 45 in FIG.
On the second period search screen, a period can be designated by calendar control.

Buttons 141 to 146 and Calendar 147
Is used to specify a search start date. Button 1
41 designates the previous year, and button 142 is a button for designating the next year. Button 143 is a button for designating the previous month, and button 144 is a button for designating the next month. Button 145 is for specifying the previous day, and button 146 is for specifying the next day. Calendar 1
By clicking a day in 47, the day can be designated. The search start date specified above is in area 1
61 is displayed.

Buttons 151-156 and Calendar 157
Is used to specify a search end date, and has the same functions as the buttons 141 to 146 and the calendar 147 described above. The specified search end date is displayed in area 162.

After that, when the search result button 163 is clicked, maintenance work data of the work day in the above period is searched from the work history database 21 (FIG. 3).
When the search is completed, the search result is displayed on the same screen as the search result screen of FIG. Clicking the button 164 returns to the main menu in FIG.

FIG. 16 shows a multiple condition search screen.
Is displayed by clicking the button 46 of. On this screen, a search can be performed using a plurality of conditions for equipment and work days. Equipment classification 171 and equipment large classification 172
Is selected, and a search start date 173 and a search end date 174 are input. After that, when the search result button 175 is clicked, the maintenance work data is searched from the work history database 21 (FIG. 3) using the equipment and the period as search conditions. When the search is completed, the search result is displayed on a screen similar to the search result screen of FIG. However, on the search result screen, the equipment and period entered above are displayed as search conditions. Clicking the end button 176 returns to the main menu of FIG.

FIG. 17 shows an example of the work standard screen, which is displayed by clicking the button 48 in FIG. 5 and then specifying the work standard book. The work standard document shows a typical work procedure. In addition to the work procedure, the work date, work name (for example, No. 2 press V packing replacement), personnel, time, tools used (FIG. 18), repair The place where the bill is placed and the place where the valve is placed are displayed. In the work procedure, element work, work points, safety points, remarks, and the like are displayed.

FIG. 18 is a screen for displaying tools used in the operation of FIG. 17 (for example, changing the No. 2 press V packing). The number, name, number, remarks, intended use, and the like are displayed as the tools to be used.

FIGS. 19A and 19B show an example of the work plan 28 in FIG. 3, which is displayed by clicking the button 48 in FIG. 5 and specifying the work plan. The work plan includes a work day, required number of people, work members, and a timetable. The time table displays the time, number, main work, and simultaneous work.

FIG. 20 is a flowchart showing the maintenance construction (work) estimation and order receiving processing. In step SA1, the customer (client) determines a construction estimate request, and the terminal 4c in FIG. 1 uses the terminal 4c in FIG.
Create As shown in FIG. 21, the estimate request includes your company name 181, work name 182, the presence or absence of past performance of the above-mentioned work by our company (maintenance company) 183, details of the work contents 184, and various conditions (for example, Required qualifications) 18
5. Drawing designation 186 for transmitting drawings, image designation 187 for transmitting image data, construction date start date 1
88, the end date of the construction period 189, the requested items, and the special notes 191 are input. When an estimate is desired, there is no need to input the estimated construction cost 190. Thereafter, when the user clicks the estimate request button 193, the process proceeds to step SA2 in FIG. In step SA2, the terminal 4c transmits the estimate request created above to the server 2 via the network (Internet) 1, and the server 2 receives it.

At step SA3, the server 2 searches the database 3 based on the above-mentioned estimate request, and checks whether there is a record of the same or similar work in the past. If there is a track record, the process proceeds to step SA through step SA4.
Then, it is possible to efficiently and quickly create an estimate based on the results. If there is no record, the process proceeds to step SA7 via step SA6, and a new estimate is created.

Thereafter, in steps SA8 and SA9, the server 2 transmits the above quote to the terminal 4c via the network 1, and the terminal 4c receives it. Step SA
At 10, it is determined whether or not the customer places an order based on the quote, and if so, the order is created on the screen shown in FIG. That is, in addition to the items in FIG. 21 described above, the estimated construction cost 190 is input to create an order form. Then, when the order button 192 is clicked, the step SA
9 and SA11, the terminal 4c sends the purchase order to the network 1
To the server 2 and the server 2 receives it.

At step SA12, a work plan is created based on the work history database 21, the work standard book database 22, and the like, and construction is performed at step SA13.
Next, in step SA14, the work history database 21
Enter and register the construction results. In step SA15, the database is enriched and can be used for subsequent operations.

After step SA12, step S12 is executed.
At A16, a work staff is arranged, a work method is checked at Step SA17, materials and parts are arranged at Step SA18, and special tools are prepared at Step SA19.

FIG. 22 is a flowchart showing the processing of the facility management information service. Steps SB1 and SB2
Then, the customer inquires about the management status of the equipment. Specifically, the customer sends an inquiry via the network (Internet) 1 using the terminal 4c, and the server 2 receives the inquiry.

At steps SB3 and SB4, the server 2 of the maintenance company, based on the inquiry,
Search the database for maintenance work data such as date, equipment, replacement parts, etc. and investigate the construction results. In step SB5, the maintenance timing and method (including part replacement) are examined.

In steps SB6 and SB7, the server 2
Responds or proposes the timing and contents of the maintenance to the terminal 4c based on the above examination results. In particular,
The server 2 transmits an answer or a proposal to the terminal 4c via the network 1.

The maintenance includes preventive maintenance and post-maintenance, and a cost minimum can be realized by a balance between the two. For example, if the preventive maintenance is too small, the frequency of failures increases and the repair cost increases. Conversely, if too much preventive maintenance occurs, the frequency of failures will decrease,
The cost for preventive maintenance increases. For these reasons, it is important to take into account the balance between preventive maintenance and post-maintenance, to propose or answer maintenance that minimizes costs to customers, and to undertake maintenance plans.

FIG. 23 shows a screen for retrieving maintenance work data from the customer terminal 4c. The customer can search for maintenance work data in the database 3 by accessing the server 2 from the terminal 4c via the network 1. The customer operator inputs a company name 201 and a password 202. By this input, the server 2 can specify the customer, so that the server 2 does not display the predetermined data but can display only a part of the data according to the customer. This limits display data for security or other reasons.

When a search button 203 is clicked on a date, a search can be performed using the date as a search condition. When a search button 204 is clicked on a facility, a search can be performed using the facility as a search condition. When a search button 205 is clicked for a period, a search can be performed using the period as a search condition. When a search button 206 is clicked on the equipment details, a search can be performed using the equipment details (equipment minor classification, etc.) as search conditions. When you click the search button 207 by period and equipment,
A search can be performed using a period and equipment as search conditions. When a search button 208 for a part is clicked, a search can be performed using the part as a search condition. When a search button 209 is clicked by a person in charge, a search can be performed using the person in charge as a search condition. When a search button 210 is clicked with a keyword, a search can be performed using the keyword as a search condition.

Next, a case where the maintenance company receives a maintenance request from a customer will be described. For example, when a maintenance request is received from a customer such as a clogged pipe, it is necessary to first investigate the cause. At this time, a search is made using the database 3 to check when the pipe is replaced, and to check whether there is a problem in the pipe itself. Further, the database 3 is searched to check the same or similar cases in the past, and to check what was the cause at that time. With the above search, the cause can be clarified.

Further, when creating an estimate for maintenance work, it is possible to search for the same or similar work in the past and easily create an estimate with reference to the number of workers and time required for the work. it can. Subsequent orders can be sent and received via the Internet. When an order is received, the database 3 can be used to confirm work contents, arrange necessary materials and parts, prepare special tools, and arrange and allocate work factors.

Next, a case in which maintenance is performed at a plurality of business establishments at the customer site will be described. Customers' business locations are geographically separated and often have the same or similar facilities. In such a case, appropriate and efficient work can be performed by sharing the maintenance work data of each office. The maintenance work data of each office may be registered in one database 3 of the maintenance company, or may be separately registered in the database of each branch office of the maintenance company in charge of each office. Precise maintenance can be performed between the offices by searching the same or similar work data in a database.
As a result, a plurality of offices can be maintained as if they were one office.

Further, for the same or similar work among a plurality of business establishments, it is possible to search for a work standard book or an image incorporating detailed know-how. In this case, it can be utilized as a danger prediction database for performing the work safely. As a result, occurrence of the same or similar disaster among a plurality of business documents can be prevented in advance.

[0092] Parts price or equipment price database 24
By using (FIG. 4), the purchase of parts and the like can be centralized in each branch of the maintenance company. Each branch office separately purchases parts and the like, and at that time, stores the branch offices (offices), part names (material and equipment names), suppliers, quantities, unit prices, etc. in the database. Each branch office can select the cheapest trader and purchase parts and the like by referring to the purchase prices of the other branch offices. In addition, parts and the like can be purchased from another trader at the same price using the price of a trader as a negotiation factor.

By using the subcontractor database 25 (FIG. 3), it is possible to select a technically superior subcontractor based on the past records of subcontractors (local contractors). In addition, the unit cost of the subcontractor can be set based on the performance of the subcontractor, and the work can be requested at an appropriate price.

Work is performed based on the maintenance plan.
When the work contents need to be changed urgently, the customer's settlement procedure is required. By performing this settlement procedure on the Internet, it is possible to perform the procedure quickly and easily. Further, the work plan and the work result can be collated, and the work cost can be settled according to the difference.
When additional work occurs, the additional work can be settled.

The maintenance work covers static machines, motives, piping, heat insulation, painting, electricity, measurement, inspection, diagnosis, repair, and the like. Each of the above-described embodiments is merely an example of a concrete embodiment for carrying out the present invention, and the technical scope of the present invention should not be interpreted in a limited manner. That is, the present invention can be implemented in various forms without departing from the technical idea or the main features.

[0096]

As described above, according to the present invention, a database of maintenance work data can be efficiently generated, and the maintenance work data can be efficiently searched and processed using the database. it can. In addition, using the database, it is possible to easily refer to the price of parts or materials and equipment used for the maintenance work, and to easily refer to the data of a subcontractor who performs the maintenance work. In addition, an estimate request or a purchase order for maintenance work can be easily presented.

[Brief description of the drawings]

FIG. 1 is a diagram showing a configuration of a maintenance work data processing system.

FIG. 2 is a diagram illustrating a hardware configuration of a server and a terminal.

FIG. 3 is a functional block diagram of a maintenance work data processing system.

FIG. 4 is a diagram showing contents of a part price database.

FIG. 5 is a diagram showing a main menu screen.

FIG. 6 is a diagram showing a work history editing screen.

FIG. 7 is a diagram showing a facility large classification table.

FIG. 8 is a diagram showing an equipment sub-classification table.

FIG. 9 is a diagram showing an image data maintenance screen.

FIG. 10 is a diagram showing an image display screen.

FIG. 11 is a diagram showing a facility search screen.

FIG. 12 is a diagram showing a date search screen.

FIG. 13 is a diagram showing a first period search screen.

FIG. 14 is a diagram showing a first period search result screen.

FIG. 15 is a diagram showing a second period search screen.

FIG. 16 is a diagram showing a multiple condition search screen.

FIG. 17 is a diagram showing a display screen of a work standard document.

FIG. 18 is a diagram showing a display screen of a used tool.

FIG. 19 is a diagram showing a display screen of a work plan document.

FIG. 20 is a flowchart showing a maintenance work estimation and order receiving process.

FIG. 21 is a diagram showing an input screen for an estimate request form and an order form.

FIG. 22 is a flowchart illustrating equipment management information processing.

FIG. 23 is a diagram showing a search screen from a client.

[Explanation of symbols]

 Reference Signs List 1 network 2 server 3 database 4a, 4b, 4c terminal 5 network 6a first establishment of maintenance company 6b second establishment of maintenance company 6c client company 11 bus 12 CPU 13 ROM 14 RAM 15 network interface 16 input device 17 Output device 18 External storage device 21 Work history database 22 Work standard document database 23 Tool database 24 Parts price database 25 Outsourcing database 26 Image database 27 Estimate 28 Work plan 29 Invoice 31 Input unit 32 Search unit 33 Processing unit 34 Output unit 35 Communication unit 36a Estimation request form 36b Order form

Claims (26)

[Claims] 1. A work data processing apparatus comprising: input means for inputting maintenance work data; and processing means for generating and processing a database of maintenance work data input by the input means. 2. The system according to claim 1, wherein the processing unit generates a database of a history of maintenance work performed in the past.
The work data processing device according to the above. 3. The work data processing apparatus according to claim 2, wherein the maintenance work data includes at least one of a work day, equipment, work contents, work time, a replacement part, and a worker. 4. The work data processing apparatus according to claim 3, wherein said maintenance work data further includes image data of a work scene, a tool used, a work facility or a work site. 5. The work data processing apparatus according to claim 1, wherein said processing means generates and processes a work standard document database including work procedure data. 6. The work data processing apparatus according to claim 1, wherein said processing means generates and processes a database of at least one of a used tool and a used material. 7. A work data processing apparatus comprising: a database for storing maintenance work data; and a search unit for searching for maintenance work data based on the database. 8. The work data processing apparatus according to claim 7, wherein the database stores a history of maintenance work performed in the past. 9. The work data processing apparatus according to claim 8, wherein the maintenance work data includes at least one of a work day, equipment, work contents, work time, a replacement part, and a worker. 10. The work data processing apparatus according to claim 9, wherein the maintenance work data further includes image data of a work scene, a tool used, a work facility, or a work site. 11. The work data processing apparatus according to claim 7, wherein the maintenance work data is work standard document data including work procedure data. 12. The work data processing apparatus according to claim 7, wherein said maintenance work data includes at least one of tool data and material and equipment data. 13. The work data processing apparatus according to claim 7, wherein the search means performs a search using at least one of a facility, a work day, and a period or a combination thereof as a search condition. 14. A work data processing apparatus comprising: a database for storing maintenance work data; and processing means for processing the maintenance work data stored in the database. 15. The work data processing apparatus according to claim 14, wherein the processing means generates at least one of estimate data, bill data, and work plan data based on the maintenance work data. 16. A database for storing at least one of a component price and a material / equipment price used for maintenance work, and an output for referring to the component price or the material / equipment price stored in the database. Work data processing apparatus having means. 17. A work data processing apparatus comprising: a database for storing subcontractor data for performing maintenance work; and an output unit for outputting the data for referencing the subcontractor data stored in the database. 18. A work data processing apparatus comprising: processing means for inputting maintenance work data to generate and process an estimate request or purchase order; and communication means for transmitting the estimate request or purchase order via a network. 19. A work data processing method comprising a step of searching for maintenance work data based on a database storing maintenance work data. 20. A work data processing method comprising a step of outputting a part price or a material / equipment price in a database to refer to a part price or a material / equipment price used for maintenance work in the database. 21. A work data processing method comprising the step of outputting subcontractor data in a database to refer to subcontractor data for performing maintenance work in the database. 22. Work data comprising: (a) inputting maintenance work data to generate an estimate request or purchase order; and (b) transmitting the estimate request or purchase order via a network. Processing method. 23. A computer-readable recording medium storing a program for causing a computer to execute a procedure for searching for maintenance work data based on a database storing maintenance work data. 24. A computer readable recording program for causing a computer to execute a procedure for outputting a component price or a material / equipment price in a database to refer to a component price or a material / equipment price used for maintenance work in the database. Recording medium. 25. A computer-readable recording medium on which a program for causing a computer to execute a procedure for outputting subcontractor data in a database to refer to subcontractor data for performing maintenance work in the database is recorded. 26. A computer executes the following steps: (a) inputting maintenance work data and generating a quote request or purchase order; and (b) transmitting the quote request or purchase order via a network. A computer-readable recording medium on which a program for causing a computer to record is recorded.