JP2001339748A - Computer telephony system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a computer telephony system capable of searching existing database by an information except a caller number without any change of software of computer equipment, in the computer telephony system indexing to a private automatic branch exchanger and computer equipment. SOLUTION: The telephony system comprises a private automatic branch exchange 1 having a function of exchange between a station line and an extension line, computer equipment 3 connected to the exchange 1 and a display 4 connected to the equipment 3. Upon receiving a dial-in number from the station line to the extension line, the exchange 1 sends the number as a notice information to the equipment 3. The equipment 3 receives the number and searches a database 31 of the equipment 3 by the number, so that the searched information is displayed on the display 4.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a computer telephony system in which a private branch exchange and a computer are linked, and a computer telephony system capable of searching an existing database of the computer using information other than the caller ID. It is about.

[0002]

2. Description of the Related Art Conventionally, in a computer telephony system, a caller number transmitted from a private branch exchange (hereinafter, referred to as PBX) is used to search, for example, a database for customer management of a computer by the caller number. And various kinds of information such as the name of the caller are displayed on a display device connected to the computer device.

[0003]

However, in such a conventional computer telephony system, the PBX cannot transmit information other than the caller ID.
When searching an existing database of a computer device using information other than the caller number, there is a problem that software of the computer device needs to be modified.

The present invention has been made to solve such a conventional problem, and it is possible to search an existing database of a computer with information other than the caller ID without changing the software of the computer. A new computer telephony system that can be provided.

[0005]

SUMMARY OF THE INVENTION A computer telephony system according to the present invention has an automatic private branch exchange having an exchange function between a central office and an extension, a computer connected to the automatic private branch exchange, and a computer connected to the computer. When the private branch exchange receives the dial-in number from the central office line to the extension, the private branch exchange transmits to the computer as notification information, and the computer receives the dial-in number and dials in the database of the computer. It is configured to search by number and display the searched information on a display device.

With this configuration, the computer device searches the database constructed based on the dial-in number,
Various information related to the dial-in number can be displayed on the display device.

A computer telephony system according to the present invention includes an automatic private branch exchange having an exchange function between a central office line and an extension, a computer connected to the automatic private branch exchange, and a display connected to the computer. When the private branch exchange receives the transfer from the transfer source from the central office line to the extension, the transfer source number is transmitted to the computer device as notification information, and the computer device receives the transfer source number and stores the transfer device number in the database of the computer device. And displays the retrieved information on a display device.

With this configuration, the computer can search the database constructed based on the transfer source number and display various information related to the transfer source number on the display device.

A computer telephony system according to the present invention includes an automatic private branch exchange having an exchange function between a central office line and an extension, a computer connected to the automatic private branch exchange, and a display connected to the computer. Upon receiving the caller ID from the central office, the private branch exchange transmits a user identification number corresponding to the computer as notification information, and the computer receives the user identification and searches the database of the computer by the user identification. And a display device for displaying the retrieved information.

With this configuration, the private branch exchange converts the caller ID into a user identification number and transmits it. The computer device searches a database constructed based on the user identification number, and retrieves various information related to the user identification number. Can be displayed on the display device.

A computer telephony system according to the present invention includes an automatic private branch exchange having an exchange function between a central office line and an extension, a computer connected to the automatic private branch exchange, and a display connected to the computer. If the private branch exchange does not receive the caller ID from the central office, it sends a non-notification reason code to the computer as notification information, and the computer receives the non-notification reason code and sends the non-notification reason to the computer device database. The non-notification reason searched by the code is displayed on the display device.

With this configuration, the private branch exchange transmits a non-notification reason code when it does not receive the caller ID,
The computer device can search the database constructed based on the non-notification reason code and display the non-notification reason of the caller ID on the display device.

In the computer telephony system of the present invention, the user identification number is a subscriber number of a wired telephone, and the private branch exchange automatically receives a caller number from a cellular phone or a simplified cellular phone, and the wired telephone corresponding to the computer device. Is transmitted as the notification information.

[0014] With this configuration, by associating a caller number of a mobile phone or the like with a subscriber number of the owner's home or office wired telephone in advance, the computer device receives an incoming call from the mobile phone or the like. It has a configuration in which it is treated as a caller number of a wired telephone, a database is searched by the caller number of the wired telephone, and the retrieved information is displayed on a display device.

In the computer telephony system of the present invention, the private branch exchange accommodates a plurality of office lines,
The computer device has a configuration for instructing transmission of notification information when an incoming call is received at a designated office line among a plurality of office lines.

With this configuration, the computer can monitor the outside line of the private branch exchange and receive various kinds of notification information.

[0017]

Embodiments of the present invention will be described below with reference to the drawings.

FIG. 1 is a block diagram showing an embodiment of a computer telephony system according to the present invention. In FIG. 1, a private branch exchange (PBX) 1 performs a switching operation such as transmission from an extension to an office line or reception from an office line to an extension, and an office line I / F connected to a telephone line 2. (Interface) 11, an extension I / F 12 connected to an extension telephone (not shown), a computer I / F 13 connected to the computer 3, a control unit 14 for controlling the operation of the PBX 1, and various data are stored. And a storage unit 15 configured.

The computer device 3 searches the database 31 based on information transmitted from the PBX 1 and displays the search result on the display device 4.

Next, the operation of the computer telephony system according to the present embodiment will be described with reference to the processing flow chart shown in FIG.

When there is an incoming call from the central office I / F 11 to the extension I / F 12, the PBX 1 determines the preset notification information to the computer 3 (step S1). If the notification information is the caller number, it is determined whether or not to notify the caller number (step S2). If there is a caller number, the caller number is transmitted from the computer I / F 13 to the computer device 3 (step S2). S3).

The computer 3 receiving the caller number searches the database 31 based on the caller number (step S4), and displays the search result on the display device 4 (step S5).

FIG. 3 is a diagram showing the configuration of the database 31 based on the caller number. The caller number name is stored for the caller number. The data such as the affiliation name is stored as. As a result, information such as the name of the caller is displayed on the display device 4.

Returning to FIG. 2, if there is no caller number (step S2), PBX 1 transmits a non-notification reason code from computer I / F 13 to computer device 3 (step S6). The computer 3 receiving the non-notification reason code searches the database 31 based on the code (step S4), and displays the search result on the display device 4.
(Step S5).

FIG. 4 is a diagram showing the configuration of the database 31 based on the non-notification reason code. For the non-notification reason code "P", it indicates that the caller has refused to notify the caller ID. The character information of "user refusal" is stored, and for the non-notification reason code "O", the character information of "service cannot be provided" indicating that the caller ID display service is not available is stored, and the non-notification reason code " For "C", character information of "public telephone call" indicating that the call originates from a public telephone is stored, and for the non-notification reason code "S", "service conflict" indicating that service conflicts. The character information of is stored. Thereby, the non-notification reason is displayed on the display device 4.

Referring back to FIG. 2, if the notification information is a dial-in number, the PBX 1 transmits the dial-in number of the incoming extension from the computer I / F 13 to the computer 3 (step S7).

The computer 3 receiving the dial-in number searches the database 31 based on the dial-in number (step S4), and displays the search result on the display device 4 (step S5). FIG. 5 is a diagram showing the configuration of the database 31 based on the dial-in number. The dial-in number stores the dial-in number name indicating the name of the extension to be called.
, And data such as an affiliation name as auxiliary information 2 are stored. As a result, information such as the name of the called extension is displayed on the display device 4.

Returning to FIG. 2, if the notification information is the transfer source number, the PBX 1 transmits the transfer source number from the computer I / F 13 to the computer device 3 (step S7). This is because when a transfer source telephone receives an incoming call, the transfer destination telephone (PB in this case)
This is a function of transferring an incoming call to the extension telephone housed in X1).

Computer device 3 receiving the transfer source number
Searches the database 31 based on the transfer source number (step S4), and displays the search result on the display device 4 (step S5). FIG. 6 is a diagram showing the structure of the database 31 based on the transfer source number. The transfer source number stores the transfer source number name indicating the transfer source name of the transfer source. Name, attached information 2
The data such as the affiliation name is stored as. Thus, when the transfer is received, the information of the transfer source is displayed on the display device 4.

Referring back to FIG. 2, when the notification information is a user identification number (ID), the PBX 1 searches the storage unit 15 by the caller number, reads out the corresponding user ID (step S9), and reads the corresponding user ID (step S9). Transmits the user ID to the computer device 3 (step S10).
FIG. 7 shows a storage unit 15 for converting a caller number into a user ID.
Shows the database.

Computer device 3 receiving user ID
Searches the database 31 based on the user ID (step S4), and displays the search result on the display device 4 (step S5). FIG. 8 is a diagram showing a configuration of the database 31 based on the user ID.
, The user name is stored, and additional information 1
, And data such as an affiliation name as auxiliary information 2 are stored. As a result, information such as the user name of the caller is displayed on the display device 4.

In this case, the subscriber number of the wired telephone is registered in the user ID column, and when the caller number is a portable telephone or a simplified portable telephone (PHS), this telephone number is replaced with the subscriber number of the wired telephone. And can be treated as a caller number of a conventional wired telephone and transmitted to the computer device 3. In this way, the mobile phone or the PHS can be utilized by using the existing database on the subscriber number of the wired telephone.
Can be displayed.

As described above, according to the present embodiment, PB
Since X1 can transmit not only the caller number but also other information such as the dial-in number and the transfer source number to the computer device 3, it is possible to transmit the information based on these information without changing the database or software of the computer device 3. An existing database of the computer device 3 can be used. Therefore, for example, the system construction of a telephone agent
The database and software created using the caller ID can be used as it is.

When there are a plurality of office lines, the computer 3 issues an instruction to the PBX 1 to transmit information such as a caller ID when a call is received at a specific office line. You may. By doing so, it becomes possible to receive information about the caller and the like from the PBX 1 when an incoming call is received not on an extension but on an outside line.

In the above description, an example in which one computer device is used has been described. However, other computer telephony systems including a server and a plurality of clients can be similarly implemented.

[0036]

As described above, according to the present invention, information other than the caller ID can be set in the information transmitted from the private branch exchange (PBX) to the computer device. It is possible to provide a computer telephony system having a database linking function that can be searched with existing software without changing the database and software of the computer device.

[Brief description of the drawings]

FIG. 1 is a configuration diagram showing an embodiment of a computer telephony system according to the present invention.

FIG. 2 is a processing flowchart for explaining the operation of the present invention.

FIG. 3 is a diagram showing a configuration of a database based on a caller number;

FIG. 4 is a diagram showing a configuration of a database based on a non-notification reason code;

FIG. 5 is a diagram showing a configuration of a database based on dial-in numbers;

FIG. 6 is a diagram showing a configuration of a database based on a transfer source number;

FIG. 7 is a diagram showing a configuration of a database for converting a caller number into a user ID;

FIG. 8 is a diagram showing a configuration of a database based on a user ID.

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 1 Private branch exchange (PBX) 2 Telephone line 3 Computer device 4 Display device 11 Central line interface 12 Extension interface 13 Computer interface 14 Control unit 15 Storage unit 31 Database

Claims (6)

[Claims] 1. An automatic private branch exchange having an exchange function between an office line and an extension, a computer connected to the automatic private branch exchange, and a display connected to the computer, When the exchange receives the dial-in number from the central office line to the extension, it transmits the notification to the computer as notification information, and the computer receives the dial-in number and stores the database of the computer with the dial-in number. A computer telephony system wherein a search is performed and the searched information is displayed on the display device. 2. An automatic private branch exchange having an exchange function between a central office line and an extension, a computer connected to the automatic private branch exchange, and a display connected to the computer. When receiving a transfer from the transfer source to the extension from the office line to the extension, the switching device transmits a transfer source number to the computer device as notification information, and the computer device receives the transfer source number and stores a database of the computer device. A computer telephony system, wherein the computer searches for the transfer source number and displays the searched information on the display device. 3. An automatic private branch exchange having an exchange function between an office line and an extension, a computer connected to the automatic private branch exchange, and a display connected to the computer. When the switching device receives the caller number from the central office, the switching device transmits a user identification number corresponding to the computer device as notification information, and the computer device receives the user identification number and stores the user identification number in the database of the computer device. A computer telephony system wherein a search is made by a number and the searched information is displayed on the display device. 4. An automatic private branch exchange having an exchange function between an office line and an extension, a computer connected to the automatic private branch exchange, and a display connected to the computer, When the switching device does not receive the caller number from the office line, it transmits a non-notification reason code to the computer device as notification information, and the computer device receives the non-notification reason code and stores the database of the computer device in the database. A computer telephony system, wherein a non-notification reason searched by a non-notification reason code is displayed on the display device. 5. The user identification number is a subscriber number of a wired telephone, and the private branch exchange automatically receives a caller number from a cellular phone or a simplified cellular phone, and joins the wired telephone corresponding to the computer device. 4. The computer telephony system according to claim 3, wherein the user number is transmitted as notification information. 6. The private branch exchange accommodates a plurality of office lines, and the computer device instructs to transmit the notification information when an incoming call is received at a designated office line among the plurality of office lines. The computer telephony system according to any one of claims 1 to 4, wherein: