JP2001338235A - Delivery support system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a delivery support system for efficiently performing a sending procedure between the sender and the recipient of an article. SOLUTION: When an article transaction mediation system specifies a seller and a buyer and the sending request of the article is inputted, attribute information such as names and addresses of the seller and the buyer, which has previously been inputted to the transaction mediation system, required for delivering luggage is coupled and stored in a server as a file, a peculiar network address is applied, access rights are applied, while defining the seller as a sender and the buyer as a recipient and the information write enable spots of the both are distinguished. The approvals of both the sender and the recipient can be inputted, and this approval is dissolved automatically when one is changed after the other is approved. On approval on both the sides, delivery processing is started. The information stored in the server is printed on a delivery voucher by the local terminal of a delivery dealer or the like.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a delivery system using a computer network or the like.

[0002]

2. Description of the Related Art With the spread of computer networks such as the Internet, systems for ordering and delivering goods using these networks are developing. Further, a delivery system using a network has been proposed as in Japanese Patent Application Laid-Open No. H11-184913. All of these systems are systems that involve individuals and businesses, and individuals transmit information such as orders and requests, and businesses receive services to provide products and services such as delivery. It is premised that the operator knows the contact information, and this is effective when the business operator performs a certain amount of processing.

However, recently, with the spread of the transaction mediation system using the Internet, commercial transactions between persons who do not have each other's information have been established. An example of such an example is an Internet auction system, which is an article transaction mediation system using the Internet. In this system, after a successful bid was decided at the auction, the exhibitor and the successful bidder were each contacted by the organizer via e-mail or the like, and subsequent exchanges between the two parties were made by communication between the two parties. Therefore, information had to be exchanged again between the two parties, and adjustments had to be made as to how to send the package, which one would bear the shipping cost, and how to transfer the goods. After such an exchange, there has been an operation in which the sender fills in a delivery slip and takes the package to the delivery reception desk or requests a trader to pick up the package. Regarding remittances, a request was made to make a transfer to a bank, and after confirming the request, the sender would start the sending operation, or the recipient would wait for the package to arrive and remit the money. Due to these steps, the delivery and delivery of the package was labor and time consuming.

[0004] Also, since the sending and remittance of goods are performed in separate processes, troubles such as receiving only the money first and not sending the goods or receiving only the goods and not paying the money occur. Furthermore, there are some auction systems where the identity of the participants is not sufficiently confirmed. In such auctions, when trouble occurs, the identity of the other party cannot be identified and the solution may not be resolved. .

[0005]

SUMMARY OF THE INVENTION The present invention has as its first object to reduce the labor and time required for sending a package between a sender and a receiver in view of such a situation. The third purpose is to eliminate the trouble of remittance work due to the lack of identification of both parties.

[0006]

In the delivery support system according to the first aspect, the goods transaction mediation system specifies a set of a user terminal of a provider and a user terminal of a recipient from two or more user terminals. In the case, the approval information of the provider and the approval information of the acceptor are compared to determine whether the two match, and if they match, the attribute information of the provider and the attribute information of the acceptor are combined. A file to be described is generated, and a storage area is stored in a predetermined server connected to the network.

At this time, the attribute information for specifying the source or destination of the article is information such as the address, name, telephone number, work place, etc. of the provider and the recipient, and information such as an e-mail address. It is desirable that these are authenticated information. The approval information related to the delivery of the article is information that indicates whether or not the article can be sent as it is when the transaction is determined and is transmitted to the article transaction mediation system and stored in advance. The predetermined server is used, for example, by a delivery company to manage the collection and delivery of packages, and the information of the files stored therein includes, in addition to the attribute information, a collection method, a collection location, and a collection time of the packages. For example, information for efficiently performing the collection operation may be added. Further, such information may be arranged in the form of a slip attached to the package when the delivery company sends the package.

[0008] In the delivery system according to the second aspect, when the goods transaction intermediary system specifies one set of the user terminal of the provider and the user terminal of the acceptor from the two or more user terminals, a request to send the goods is made. Means for transmitting information to at least one of the provider's user terminal or the acceptor's user terminal, and the user terminal receives information for confirming the sending request, Means for transmitting information on the presence / absence of a request for sending a package to the goods transaction mediation system, wherein the goods transaction / mediation system receives the information on the presence / absence of the delivery request and at least a user terminal of the provider or a user of the acceptor When receiving information indicating that there is an article sending request from one of the terminals, a file is created by combining the attribute information of the provider and the attribute information of the acceptor, and a file is generated, and the file is connected to the network. A storage area is provided and stored in a predetermined server, a unique network address of the file is generated, the network address information is transmitted to each of a user terminal of a provider and a user terminal of a recipient, and the file is transmitted to the file. Means for giving an access right, the user terminal is capable of receiving network address information, receiving file information, transmitting and writing information to a file, and the predetermined server, By recognizing the access rights of the user terminals of the provider and the acceptor, information can be written from the user terminal to the file, and the user terminal of the provider and the user of the acceptor can be written. Distinguish each information writable part of the terminal, at least information specifying the source and destination of the article, the user terminal of the provider and the recipient It is possible to receive information indicating the approval of each user terminal and write information to a file, and the approval information is automatically written when a new change is made to the file after writing the approval information of one user terminal. And means for disappearing.

According to claim 1, a process of confirming whether or not to send a package using the present delivery system after a transaction of goods is determined, and input of information as required by both specified persons. It is characterized in that it comprises a process for making the information accessible only by the two specified persons, and a process for requiring the approval of both parties in order to execute the approval action instruction of both parties. At this time, as a means for giving access rights, specifically, a method of sending a keyword to each of them at the time of file generation is inexpensive and general,
This makes it possible to distinguish whether or not browsing is possible and whether or not writing is possible. As another method, a similar effect can be obtained by using, for example, a telephone number for identifying a terminal, or a system that can identify a person by using a fingerprint or the iris of an eyeball.

[0010] According to a third aspect of the present invention, a means for an arbitrary user terminal A to transmit file generation instruction information and information designating another specific user terminal B to the server; Receiving the generation instruction information, generating the file, generating a network address unique to the file, providing a storage area in a predetermined server connected to a network, and storing the file, Means for giving access rights to the file to each of the user terminal A and the user terminal B, and transmitting network address information of the file to the user terminal A and the user terminal B; User terminal A
Means for enabling the user terminal B to receive the network address information of the file, receive the file information, and write information to the file; and the server includes the user terminal A and the Recognizing the access right of each of the user terminals B enables information writing from the user terminal and the user terminal A
Means for distinguishing the writable location of each of the user terminals B and the server, at least the information for specifying the source and destination of the article, the user terminal of the provider and the user terminal of the acceptor Means for receiving information indicating the approval of the user and writing information to the file, wherein the approval information is automatically erased when a new change is made to the file after writing the approval information of one user terminal. Are provided.

[0011] Claims 1 and 2 are based on the article transaction intermediary system, but do not pass through the article transaction intermediary system, the provider and the acceptor are determined, and at least file generation instruction information is transmitted. This is effective when one of the transmitting parties has information specifying the other on the network, such as an e-mail address.

According to a fourth aspect of the present invention, there is provided a delivery support system.
Or, for the means of 2 or 3, the server for storing the file is connected via a network to regional terminals respectively arranged in one or more regional stations, and based on the source information of the file, A search unit that specifies a local station corresponding to the sender, the server transmits the file information to the specified local terminal according to the search result, and the local terminal receives the file information; A printing device for printing the information of the file on the delivery slip is provided. Here, the regional terminal is, for example, a computer terminal installed in a local collection area of a delivery company or a portable terminal mounted on a collection vehicle or owned by a delivery person, and the printing device is, for example, a printer.

According to a fifth aspect of the present invention, in the delivery support system according to the first to fourth aspects, the information described or written in the file includes at least an article sending fee or an article payment method, a payment amount, a payer, If the payment method is electronic payment, the payment method is a method of transmitting payment method, payment amount, payer, and payment destination information to an electronic payment system connected via a network. . Here, the payment method is specifically, cash payment at the pickup place, cash payment to the delivery staff,
Cash on delivery by the recipient, credit card, bank transfer, computerized virtual cash, etc. With an electronic settlement system, credit card, bank transfer, computerized virtual cash, etc. can be paid by information exchange via network Say is a system.

[0014]

DESCRIPTION OF THE PREFERRED EMBODIMENTS With the spread of the Internet, users can use a system on the Internet called the World Wide Web to access any website and receive and transmit text information, audio information, and image information. It has become possible. Each website has a URL address on the network, and by specifying this address, the user can access any website. Recently, a system that mediates transactions between sellers and buyers from unspecified users has become popular. An example of such a system is a so-called Internet auction system that mediates transaction of goods. Normally, in an Internet auction system, for example, a plurality of participants bid for the seller's listing information, and the person who offered the price most suited to the seller's intention has the right to purchase, and the information on the successful bid is The information is transmitted to the exhibitor and the successful bidder using electronic mail or the like.

Such a transaction mediation system is based on a server that performs information processing of transaction mediation, a database that stores information, a terminal that receives and transmits information required by a user, and a network system that connects them. I have.

In the delivery of personal luggage, a convenience store, a store or the like is used as a luggage receiving point to receive luggage, process a delivery slip, and collect postage. Alternatively, there is a service in which a delivery member goes to his home at the request of the sender and collects the cargo. The luggage deposited at the reception is collected by a delivery person traveling around the reception, collected at a collection point, subjected to logistics processing, and delivered to the receiver.

According to the present invention, in such a transaction mediation system and distribution system, after a seller and a buyer of an item are determined, the delivery of the item and the payment of the postage and, if necessary, the delivery of the price are performed by a series of processes. The purpose of the present invention is to implement the method appropriately and without any inconvenience.

In the embodiment of the present invention, a server 2 for performing information processing of transaction mediation, a database 3 for storing information, a user terminal 1A for receiving and transmitting information required by a seller who is a sender of goods, A user terminal 1 for receiving and transmitting necessary information by a buyer who is a recipient of an article
B, and a database system 4 for storing a delivery information file 7 in which information 6A of the sender of the goods and information 6B of the receiver are combined with the network system 5 connecting them. At this time, the database 4 that stores the delivery information file 7 may be located on the server 2 that performs transaction mediation, or may be located on another server 11 that is connected via the network system 5. Then, the local terminal 8a is connected to the server 2 or the server 11 via the network system 5, and the printer 9a is installed in the local terminal 8a. Or, the server 2 or the server 11
And the local terminal 8b via a dedicated line,
Alternatively, the printer 9b may be installed in the printer 9b. Further, an electronic settlement system 10 is connected to the above system via a network system 5.

In the system configured as described above, the transmission and reception and processing of the transaction mediation information are performed by the server 2 which mediates the transaction via the participants' terminals 1A and 1B and the network system 5. The attribute information of the participant is, for example, an authentication number, a name, an address, a telephone number, a fax number, a bank, a credit card number, an e-mail address, and the like, and is stored in the transaction mediation server 2. When the seller and the buyer are determined on the system, the seller sends the goods and receives the goods (hereinafter referred to as the sender), and the buyer receives the goods and pays the goods (hereinafter referred to as the receiver). Identify.

Next, the sender information 6A and the receiver information 6
A delivery information file 7 combining B is created and stored in the database 4. The database 4 may be located on the server 2 or on the server 11. At this time, a URL for accessing the delivery information file 7 and a password for accessing only the determined sender and receiver are given to the sender and the receiver, respectively, and a different password is used for the sender and the receiver. By giving, it is possible to write only the items determined for each. As a method of authenticating the sender and the receiver, an identification system using a fingerprint or the like in addition to the password may be used. The sender and the receiver can write their respective approval information in the delivery information file 7. This approval information is automatically canceled when one side approves and the other rewrites the information. And, when the approval of both parties is obtained,
The nearest area terminal 8a or 8b is searched from the address of the sender, the information of the delivery information file 7 is transmitted, and the information is printed on the delivery slip by the printer 9a or 9b. In the case of electronic settlement of the price of goods and the shipping fee of luggage, each information of the payer, payee authentication information, payment amount, and payment method is transmitted to the electronic settlement system 10 to perform settlement.

Hereinafter, a method for displaying and writing the delivery information file 7 to the user terminal will be described with reference to FIG.

In the delivery information file 7, sender information 6A and receiver information 6B stored in the server 3 in advance at the time when the sender and receiver are determined are combined. , Name, telephone number, e-mail address, etc. (63, 73) are information necessary for delivery of the package.
Also, the price 67 of the item determined by the transaction mediation system is included. These pieces of information are displayed on the user terminals 1A and 1B in a form written in advance in the form shown in FIG.
If necessary, it can be rewritten anew. In addition, when both parties enter data, they can select data from a list prepared in advance, or compare the entered data with their own data list, and if there is an error, prompt for correction or automatically Programming may be provided to correct. Further, the shipping fee may be calculated from the contents 64 of the package, the addresses of both, the dimensions of the package, and the weight 65, and the shipping estimate 72 may be displayed on the form.

In the input frame, there is a button 69 for selecting a person who pays for the postage, and the person who bears the postage selects the method of paying the postage with the button 70, and in the case of electronic settlement, the settlement method 71
Is specified. If necessary, it is possible to specify payment for goods. The item price 67 may be displayed by transferring the successful bid price determined by the transaction mediation system, or may be written by the sender. The recipient selects the payment method 75,76. It is desirable that the price of the article 67 written by the sender has been agreed in advance between the two parties in a transaction mediation system or the like, but if the recipient is dissatisfied with the price of the article written by the sender, the two parties agree. Until the price change is possible.

The payment method of the goods is selected by button 75 between cash on delivery and electronic payment. In the case of electronic payment, a payment method 76 and a payment time 77 are selected. The payment timing 77 is selected when the two parties agree on the contents of the form, when the sender hands the package to the delivery company, when the package arrives from the sender to the receiver (when the confirmation mark is received), etc. Make it possible.

The method for the sender to deliver the package to the delivery company is as follows: select the pickup at the nearest reception office or the sender's home with the button 66, and enter the collection date and time when collecting at the sender's home. I do. Communication columns 68 and 79 are provided for communication and adjustment of both the sender and the receiver.

The contents written by the sender and the receiver are approved by buttons 80 and 82. This approval is set so that if one approves and then the other makes a change to the content, the approval is automatically canceled. If the approval cannot be made, the approval is rejected and the reason for the non-approval is entered in a frame 8.
The reason is written in 1, 83.

Hereinafter, a flow of carrying out delivery using this system will be described with reference to FIGS.

First, whether the sender and the receiver have been determined 21
If it is determined, it is determined whether there is a request 22 for delivering the package. If there is a request for package delivery, a file is created by combining the data of the sender and the recipient 23, a URL is assigned to the file 24, saved on the server 25, and the sender and the recipient are given access rights and an e-mail is sent. Then, the URL is notified 26 and a write request 27 is made. The sender and the receiver who have received the write request write information into the file, and the system side determines whether there is information necessary for delivery 29 and whether the sender and the receiver have the respective approvals 30. If there is a shortage, the sender or the receiver is again requested to write information 27, and if there is no shortage, it is determined whether the price of the item is prepaid electronic payment 31. In the case of prepaid electronic payment, a process of transmitting 32 information necessary for payment to the electronic payment system is performed, and thereafter, the nearest regional terminal is searched 33 from the address of the sender, etc. Send

Upon receiving the delivery instruction information 35, the regional terminal prints the delivery instruction on a delivery slip 36 with a printer, and the delivery member receives the delivery instruction and sets it as a pickup instruction. In addition, the method of transmitting the pickup instruction to the delivery staff may be displayed on the screen.

At this time, as a method of collecting the cargo, there are a case where the sender directly brings it to the reception place and a case where the sender goes to the home to collect the cargo. When the sender brings the package directly to the reception desk, the reception desk checks the name, address, management number, etc. with the sender, specifies the delivery slip, and attaches it to the package. If there is no printer at the nearest reception site, the management number may be recorded at the reception site, and a delivery slip may be created at the collection site based on the management number. It is also possible to send the printed delivery slip to the sender in advance and paste it on the luggage to have it sent out. Alternatively, a method is also possible in which the management number information confirmed at the reception place is transmitted to the collection place, and the delivery slip prepared at the collection place is brought to the reception place and pasted on the baggage. Furthermore, it is also possible for the sender to print out the delivery slip by himself and affix it to the baggage. In this case, if the management number is converted to a barcode and printed on the delivery slip, the logistics processing is simplified. .

When the delivery is to be performed at the sender's home, the delivery person will either go to the collection with the delivery slip printed out in advance or send the printed delivery slip to the sender in advance and send the delivery slip to the sender. It is possible to have them pasted and collect them at a later date. Further, it is also possible that the sender prints out the delivery slip by himself and attaches it to the package.

The delivery member performs the collection 37 in accordance with the instruction of collection, but at this time, confirms whether the delivery cost is held by the sender 38, and if not, the delivery is performed as it is. In the case of the sender, it is confirmed whether it is electronic payment 44, and if it is electronic payment, necessary information is transmitted to the electronic payment system 4
0. If it is not electronic payment, collection 41 at the same time as collection
Is carried out, and delivery 42 of the package is carried out.

When delivering the package 42 to the recipient, the delivery member confirms whether the delivery cost is possessed by the recipient 43,
If it is a receiver, it checks whether it is electronic payment 44, and if it is electronic payment, it sends necessary information to the electronic payment system 4
5 If it is not electronic payment, collection 46 at the same time as delivery
I do. Next, check if the price of the goods is cash on delivery 47
If it is cash on delivery, money is collected 48 and remittance 49 is sent to the sender.
Then, the result of remittance is input 50. If it is not cash on delivery, input the delivery result.

[0034]

According to the present invention, by combining the existing transaction mediation system and the delivery system as described above, it is possible to perform a series of procedures from the establishment of a transaction to the delivery procedure of the article, and The complexity of the delivery procedure can be reduced. And because it is based on the authentication information of the principal registered in the transaction system in advance,
It is highly reliable for the identification of the person and contributes to solving problems related to the delivery of goods. Further, by designating the method of settlement of the fee and adding the act of approving both, the act of confirming the delivery of the package and the payment of the price can be performed in a single process.

[Brief description of the drawings]

FIG. 1 is a configuration diagram of a system example of the present invention.

FIG. 2 is a configuration diagram of another system example of the present invention.

FIG. 3 is a flowchart from the start of processing to transmission of information to a local terminal according to the present invention.

FIG. 4 is a flowchart from reception of information at a local terminal to completion of delivery in the present invention.

FIG. 5 is a screen display example of a user terminal according to the present invention.

[Explanation of symbols]

 Reference Signs List 1A Sender user terminal 1B Recipient user terminal 2 Commodity transaction mediation server 3 User information storage database 4 Send information storage database 5 Internet 6A Sender attribute information 6B Recipient attribute information 7 Delivery information file 8a, 8b Regional terminal 9a, 9b Printer 10 Electronic payment system 11 Server connected to network 21-51 Flowchart 60-85 User terminal display example

Claims (5)

[Claims] An information processing apparatus comprising: two or more user terminals operated by two or more users; and a server connected to the user terminals via a network. A goods transaction mediation system characterized by identifying one set of a user terminal and a user terminal of the acceptor;
The server stores at least attribute information of the user specifying a source or a destination of the article and approval information regarding the delivery of the article, and one or more servers including the server are provided to the article transaction mediation system. In the connected network system, when the goods transaction mediation system specifies one set of the user terminal of the provider and the user terminal of the acceptor from two or more user terminals, the approval information of the provider and the The acceptor's approval information is compared to determine whether the two match, and if they match, a file is created by combining the provider's attribute information and the acceptor's attribute information, and the file is created. A storage area provided and stored in a predetermined server connected to the network. 2. A system comprising: two or more user terminals operated by two or more users; and a server connected to the user terminals via a network, wherein the server has user attribute information. And a goods transaction mediation system characterized in that a set of a user terminal of the provider and a user terminal of the acceptor is specified from two or more user terminals;
In a network system in which one or more servers including the server are connected to the goods transaction mediation system, the goods transaction mediation system may be a user terminal of a provider and a user terminal of a receiver from two or more user terminals. A first means for generating information for confirming a request to send an article, and transmitting the generated information to at least either the user terminal of the provider or the user terminal of the acceptor; A second means for the user terminal to receive the information for confirming the sending request, and to transmit information on the presence / absence of the sending request of the package to the goods transaction intermediary system; and Receiving the information and at least receiving the information indicating that there is an article sending request of either the user terminal of the provider or the user terminal of the acceptor, the attribute information of the provider and the attribute information of the acceptor To generate a file to be described, provide a storage area in a predetermined server connected to the network and store the file, generate a network address unique to the file, and a user terminal of the provider Third means for transmitting the network address information to each of the user terminals of the recipient and granting access rights to the file, wherein the user terminal receives network address information, receives file information, ,
Fourth means for enabling information transmission and information writing to a file, and the predetermined server recognizes the access rights of the user terminal of the provider and the acceptor, thereby recognizing the user terminal from the user terminal. While enabling information writing to the file, distinguish the respective information writable locations of the user terminal of the provider and the user terminal of the acceptor,
At least information specifying the source and destination of the article and information reception indicating the approval of the user terminal of the provider and the approval of the user terminal of the acceptor can be received and written to a file, and the approval information is, A fifth means for automatically erasing when a new change is made to a file after writing the approval information of one of the user terminals, the fifth means. 3. A network system comprising two or more user terminals operated by two or more users, and a server connected to the user terminals via a network, wherein an arbitrary user terminal A is provided. First means for transmitting file generation instruction information and information designating another specific user terminal B to the server, the server receiving the file generation instruction information, and generating the file A second means for generating a network address unique to the file, providing a storage area in a predetermined server connected to the network and storing the file, and the server, the user terminal A and the The access right to the file is given to each of the user terminals B, and the network address information of the file is transmitted to the user terminals A and B. Third means for signal, the user terminal A and the user terminal B, and receives the network address information of the file, and the reception of the file information,
Fourth means for enabling writing of information to a file, and the server is capable of writing information from the user terminal by recognizing respective access rights of the user terminal A and the user terminal B. A fifth means for distinguishing writable locations of the user terminal A and the user terminal B, and the server comprises at least information for specifying a source and a destination of the article and use of the provider Receiving information indicating the approval of each of the user terminal and the acceptor's user terminal and writing information to the file,
And a sixth means for automatically deleting the approval information when a new change is made to the file after writing the approval information of one of the user terminals. . 4. A server that stores the file is connected to one or more regional terminals via a network, and specifies a regional terminal corresponding to the source based on source information of the file. Having search means, the server comprises:
Means for sending the file information to the local terminal specified according to the search result, the local terminal provided with a means for receiving the file information, and a printing device for printing the information of the file on a delivery slip. The delivery support system according to claim 1, 2 or 3, wherein 5. The information described or writable in the file is at least information for designating a shipping fee of an article or a method of payment for an article, a payment amount, a payer, and a payee, and the payment method is electronic payment. If so,
5. The delivery support system according to claim 1, wherein said electronic settlement system connected via a network is provided with means for transmitting information on a payment method, a payment amount, a payer, and a payee.