JP2001331575A - Method and system for gathering and distributing technical information and market survey information - Google Patents

Abstract

PROBLEM TO BE SOLVED: To obtain technical information on a market survey, electric home products, etc., by visiting the home of a person who does not know much about an electric home product, etc., to explain the handling of, repair, consult about, and estimate the electric home product, sending or distributing advertisement media, and making a simple questionnaire. SOLUTION: A company which sends a technical helper performs a process for sending or distributing the advertisement media with written dispatch service contents of the technical helper to respective homes. In a next step, a customer who reads the advertisement of the advertisement media and the dispatch service contents of the technical helper requests a call center to send the technical helper. The call center accepts the requested service contents and sends the technical helper which can performs the service contents according to the accepted information. The technical helper makes a questionnaire at the visiting place and returns the answers to the call center. The company sending the technical helper sells the questionnaire information to a market research company.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION In recent years, high-tech equipment has been flooded in inverse proportion to the rapidly aging society and the increase in nuclear families. In the future, an information processing device connected to the Internet or a digital television or the like, which is one of the information processing devices, will be widely used in each home.
However, it is expected that elderly people and women living alone do not operate the high-tech devices sufficiently. It is expected that the number of those who cannot go on technological innovation in the future will increase even if they are not elderly people or women living alone.

[0002] The present applicant is a new occupation as a "technical caregiver" who provides various services to those who cannot follow the above-mentioned high-tech equipment, such as instruction on equipment, repair of equipment, consultation on replacement, and estimation of such. We thought about establishing. However, it is necessary for the technical caregiver to acquire knowledge of home appliances and information processing devices, and to receive training to be able to warmly contact the elderly and the like. Does not fit.

[0003] Accordingly, the present applicant has noticed that the service charge for a technical care worker can be reduced by handling advertisements, technical care, market research, and technical information collectively. In the present specification, "technical caregiver" goes to each home, home appliances, information processing equipment, repair of other equipment,
A person who provides instructions, consultations, estimates, etc., distributes advertising media, and conducts market research at the same time. Further, in this specification, “home electric appliances and the like” refer to the electric home appliances, information processing devices, and other household appliances. Further, in this specification, a person who needs the service of a “technical caregiver” is simply referred to as a “customer”.

[0004]

2. Description of the Related Art Conventionally, repair of home electric appliances and the like in each home is performed by an affiliated company of a maker that manufactures home electric appliances or information processing devices. There were few things. A specialized company that repairs home appliances and the like from any manufacturer took too much time for training to follow the technology of home appliances and other products that were constantly evolving, and was not profitable.

[0005] Elderly people with physical disabilities have a nursing care service which has recently begun, and the cost can be covered by nursing care insurance premiums. However, there is no service that takes care of home appliances and the like in the home. The reason is that, as mentioned above, profession is not profitable.

[0006]

SUMMARY OF THE INVENTION In order to solve the above-mentioned problems, the present applicant has paid attention to handling advertisement, technical care, market research, and technical information collectively. In other words, a company that dispatches a technical caregiver who goes to each home and repairs, handles, consults, and estimates home appliances, information processing devices, and other devices distributes or distributes advertising media and conducts market research. And sell the results of this market research to market research companies, and sell technical information, especially information on failures of home electric appliances, customer requests for products, etc. to each manufacturer, so that technical nursing care service fees can be reduced. it can.

[0007] Manufacturers can obtain technical information at low cost and use them to produce better products or products that meet customer requirements. In addition, market research companies have compared technology surveys with unspecified people on the street, etc.
You can get high-quality survey results directly from the questionnaire.

According to the present invention, by visiting a home of a person who is unfamiliar with the technology of home electric appliances and the like, explanations, repairs, consultations, estimates, etc. of home electric appliances and the like are provided, and an advertisement medium is distributed or distributed. Collecting and distributing technical information and market research information, and a system for collecting and distributing technical information and market research information by obtaining market surveys and technical information on home appliances, etc. by having them answer simple questionnaires. The purpose is to provide.

[0009]

Means for Solving the Problems (First Invention) The method for collecting and distributing technical information and market research information according to the first invention performs a process of distributing or distributing an advertising medium including the dispatched contents of a technical care worker. Step, accepting the contents of the dispatch of the technical caregiver at a call center of a company that dispatches the technical caregiver, and performing a process for dispatching the technical caregiver based on the received information; Performing a process for distributing technical information and market research results to the call center.

(Second Invention) A method for collecting and distributing technical information and market research information according to the second invention is a step of distributing or distributing an advertising medium including the contents of dispatch work of a technical care worker, Receiving the contents of the dispatching work at the call center of the company that dispatches the technical caregiver, performing a process for dispatching the technical caregiver based on the received information, after the technical caregiver has performed the work, the technical information and It is characterized by including at least a step of performing a process for distributing a market research result to the call center, and a step of performing a process of totalizing the technical information and the market research result and distributing it to a manufacturer or a market research company.

(Third invention) The method for collecting and distributing technical information and market research information according to the third invention is a step of distributing or distributing an advertising medium including the contents of dispatch work of a technical care worker, Carrying out the process of accepting the contents of the dispatch business at the call center of the company that dispatches the technical caregiver, distributing the information received at the call center to a franchise store near the customer's address, and providing a technical caregiver matching the information A step of performing a process for dispatching, a step of performing a process for distributing technical information and market research results to the call center after the technical caregiver has performed work, and a manufacturer that aggregates the technical information and market research results Alternatively, the method further includes a step of performing a process of distributing the information to a market research company.

(Fourth invention) In the method for collecting and distributing technical information and market research information according to the fourth invention, the advertising medium is:
It is characterized by comprising at least one of paper, electronic character information, facsimile, voice, and image information.

(Fifth invention) A method for collecting and distributing technical information and market research information according to the fifth invention is a method for collecting and distributing technical information and market research information.
At least one of a wireless telephone, a mobile telephone, a portable information processing device, and a desktop information processing device is used.

(Sixth invention) In the method for collecting and distributing technical information and market research information according to the sixth invention, the information received at the call center is at least one of voice, facsimile, simple symbols and numerals. It is characterized by.

(Seventh Invention) In the method for collecting and distributing technical information and market research information according to the seventh invention, the call center has the equipment maker distribute the repair information of the equipment and returns the failure information of the equipment to the equipment maker. It is characterized by doing.

(Eighth Invention) The system for collecting and distributing technical information and market research information according to the eighth invention is a customer information processing device, a technical care worker information processing device, a market research company information processing device, and an advertising agency. Side information processing device, and a call center side transmitting / receiving means 64 of a company that dispatches a technical caregiver who can connect and connect to the information processing device on the device manufacturer side, and the contents and sender of the information received by the transmitting / receiving means 64 And a database 67 storing customer information, technical care information, equipment repair information, advertisement information, market research information, and the like,
The call center side information processing device 66 that analyzes information detected by the detection unit 65, extracts desired information from the database 67 based on the analyzed information, and sends the extracted information to the transmission / reception unit 64, At least.

(Ninth Invention) In the system for collecting and distributing technical information and market research information according to the ninth invention, the information processing apparatus on the customer and technical care worker side includes a wired telephone, a wireless telephone, a facsimile, a portable information processing apparatus, It is characterized by comprising at least one of desktop type information processing devices.

(Tenth invention) In the system for collecting and distributing technical information and market research information according to the tenth invention, when the customer-side information processing device is a telephone, the call center has a voice recognition device. Features.

(Eleventh invention) In the system for collecting and distributing technical information and market research information according to the eleventh invention, when the customer information processing device is a telephone, a request from the customer is easily recognized by the voice recognition device. It consists of simple symbols and numbers only.

(Twelfth Invention) In the system for collecting and distributing technical information and market research information according to the twelfth invention, when the information processing device on the customer side is a mobile phone, the call center has a detecting means capable of recognizing characters or numerals. And that the distribution information corresponds to the i-mode.

[0021]

BEST MODE FOR CARRYING OUT THE INVENTION The present invention provides a service for a customer by supervising an advertising agency, a manufacturer of home electric appliances and the like, and a company which dispatches a technical care worker having a call center to a market research company to provide services to the customer. In addition to providing services, advertising agencies, market research companies, manufacturers of home appliances, and technical caregivers can all share profits. Since the information collected by the technical caregiver is obtained from a specific person called a customer and from a person in a wide area, the information processing apparatus can find, for example, a preference of a specific age group.

(First Invention) In the first step of the first invention, an advertising agency or a company that dispatches technical caregivers sends an advertisement medium, such as a flyer or the Internet, containing the contents of dispatching technical caregivers to each home. Homepage, E-
Processing for distribution or distribution is performed via mail or another information processing device. In the next step, the customer who has read the advertisement on the advertisement medium and the contents of the dispatch work of the technical care worker requests the dispatch of a technical care worker to the dispatch of the technical care worker if the dispatch work content has a desired menu. The call center receives the requested business content and performs processing for dispatching a technical caregiver capable of performing the business content based on the received information.

The technical caregiver goes to the customer's home, repairs and estimates the home electric appliances and the like, or consults, and then asks the customer to answer a simple questionnaire. The technical caregiver performs a process for distributing market research results obtained by the questionnaire and technical information obtained through repairs and consultations to the call center. In addition, the customer can settle the bill at the bank, post office, convenience store, supermarket, or other toll clearing house according to the bill of the technical care worker,
Or make payments on the Internet.

(Second Invention) The second invention is different from the first invention in that a process for selling information collected by a technical care worker to a market research company or a manufacturer of home electric appliances or the like is performed. That is, the information processing device at the call center organizes the information collected from the technical caregivers and, if necessary,
Be able to retrieve by item. Therefore, the head office having the call center can sell the information to a market research company or a manufacturer of home electric appliances or the like.

For the distribution of the information, a manufacturer or a market research company goes to obtain necessary information via a homepage on the Internet, and is automatically charged according to the required information. A company that dispatches technical caregivers can get a fee based on advertising, technical information, and market research information, which can result in lower costs for technical caregivers.

(Third Invention) The third invention is different from the first invention in that a technical caregiver is not directly dispatched to a customer from a call center of a company which dispatches a technical caregiver but is employed in a franchise system. This is different from the second invention.
That is, the customer informs the call center of the dispatch of the technical caregiver. The call center, after receiving the contents of the dispatch work of the technical care worker, distributes the information to a franchise store near the customer's address, and performs processing for dispatching a technical care worker matching the information.

In the third invention, since the franchise system is adopted, the company which dispatches the technical care worker supervises all the franchise shops, and qualifies, educates and other know-how of the technical care worker belonging to the franchise shop. give. Technical information and market research results gathered from technical caregivers nationwide can be processed by an information processing device in a company that dispatches the technical caregivers, and can be distributed to market research companies and manufacturers of home electric appliances and the like.

The franchise store is a local branch store,
There are companies that consist of several technical caregivers and companies that also sell local home appliances. The reason that the customer does not pay the technical care worker directly is in consideration of the franchise system, and the fee from the customer is once collected at the head office and then distributed to each franchise store and technical care worker etc. Is done.

(Fourth Invention) Advertising media used in the present invention include paper such as flyers, electronic character information, facsimile,
There are voice, image information, etc., which can correspond to the information processing devices owned by the customer.

(Fifth Invention) The distribution of the advertising media and market research results of the present invention is performed using at least one of a wired telephone, a wireless telephone, a mobile telephone with an i-mode, a mobile information processing device, and a desktop information processing device. The Internet, E-mail, or the like can be used.
For example, advertising media for customers or market research results from technical caregivers are available on the Internet, E-mai,
1, delivered by mobile phones with i-mode. In addition, if a technical caregiver can possess a portable terminal, it can distribute advertisements from the terminal or distribute technical information or market research results to a company that dispatches a technical caregiver immediately at the customer's location. can do.

(Sixth Invention) In the present invention, information accepted at a call center in a company that dispatches technical caregivers is at least one of voice, facsimile, simple symbols and numbers. Especially when using audio,
By using a speech recognition device or the like that recognizes simple symbols (Katakana / Hiragana / Alphabet) and numbers, not only the speech recognition rate is high, but also the speech recognition software is simplified.

(Seventh Invention) The call center of the present invention
A device maker distributes the repair information of the device and informs it at the time of the education of the technical caregiver, organizes the information so that it can be immediately output, and stores it in the information processing device of the technical caregiver. Also, the technical information obtained from the customer by the technical caregiver,
It is collected at the call center, tabulated, and returned to the manufacturer of each home electric appliance. Manufacturers of home electric appliances and the like can produce better products based on the returned information.

(Eighth invention) In the eighth invention, the call center side transmitting / receiving means for transmitting / receiving information includes a customer side information processing apparatus, a technical care worker side information processing apparatus, a market research company side information processing apparatus, and an advertising agency side information. A network is set up so that it can be connected to the processing device and the information processing device on the device maker side, and can distribute and reply information. Detecting means provided on the call center side detects the content of the information received by the transmitting / receiving means and the caller. For example, the sender detects information such as information from a customer, information from a technical caregiver, information from a market research company, information from an advertising agency, information from a manufacturer of home electric appliances, and the like by an address or the like.

The information processing device on the call center side includes advertising information, such as customer information, technical care information, equipment repair information, and the like.
And a database in which market research information and the like are stored. The information processing device analyzes information detected by the detection unit, and extracts desired information from the database based on the analyzed information. The information extracted from the database is distributed or returned to customers, technical care workers, advertising agencies, manufacturers of home electric appliances and the like, and market research companies via the transmitting / receiving means. Although the information is charged, it is high quality and inexpensive because it is information collected directly from the customer by the technical caregiver. In addition, a company that dispatches technical caregivers can reduce the cost of dispatching technical caregivers by selling such information.

(Ninth Invention) In the ninth invention, the information processing devices on the customer and technical caregiver side include a wire telephone, a radio telephone, and a facsimile which are usually used. , A mobile device, in particular, a mobile device with a printer, a laptop information processing device, or a desktop information processing device.

(Tenth Invention) According to the tenth invention, when the information processing device on the customer side is a telephone, the information can be automatically delivered to the technical caregiver by providing a voice recognition board on the call center side. .

(Eleventh invention) In the eleventh invention, the customer-side information processing device is a telephone, and a voice recognition device is provided on the call center side of a company that dispatches a technical caregiver.
The voice recognition device only needs to be able to recognize simple symbols and numbers, and can reduce the size and cost of the information processing device.

(Twelfth invention) A twelfth invention is the case where the customer-side information processing device is a mobile phone, and the call center of a company that dispatches a technical caregiver is provided with detection means capable of recognizing characters or numbers. At the same time, the distribution information is made to correspond to the mobile phone with i-mode. Mobile phones with i-mode
Since images and text information can be transmitted and distributed, it is convenient for distribution of advertisements, dispatch of technical caregivers, transmission of questionnaire results, and the like.

[0039]

FIG. 1 is a block diagram for explaining the concept of an embodiment of the present invention. In block 11 shown in FIG. 1, customers requesting various services such as instruction for equipment, repair of equipment, consultation on replacement, and estimation thereof are especially elderly people, women living alone, and persons without electric knowledge. It is conceivable that this number will increase due to future technological innovation. In block 12, the company that dispatches the technical caregiver is provided with a call center and a head office server for receiving a request from the customer 11.

In block 13, the franchise store is, for example, a local branch store, a local home appliance store, or a group of technical caregivers. The franchise store 13 may be requested to dispatch a technical caregiver directly from the call center 12 of the company that dispatches the technical caregiver without necessarily intervening. In block 14, each technical caregiver knows his / her location or uses a GPS (Grand Position System) to notify the location.
m) Possessing information such as mobile devices, mobile phones, repair tools, questionnaires and advertisements. Also, if the technical caregiver has a mobile device with a printer or a mobile phone with a printer, it is convenient to present questionnaires and advertisements. If the technical caregiver determines that the device cannot be repaired immediately after observing the failure status of the device, the service will also provide a service that brings another device and keeps it until the repair is completed at the manufacturing company.

In block 15, the advertisement agency distributes the advertisement together with the general advertisement as well as the advertisement recruiting the dispatch of the technical caregiver through a flyer, the Internet, E-mail, a mobile phone, or the like. At block 16, each manufacturer provides technical information, such as equipment repair information, to the company 12 that dispatches the technical caregiver. The company 12 that dispatches the technical caregiver has the customer information, failure information,
Distribute customer requests to each manufacturer. Such technical information can be obtained by each manufacturer via an Internet provider. At this time, if each manufacturer extracts only necessary information and is charged, it is possible to easily obtain cheap and high-quality information.

In block 17, the market research company:
The results of the questionnaire can be obtained, for example, via an Internet provider. The market research company 17 can obtain accurate information simply and inexpensively by charging only necessary information like the manufacturer.

In block 18, the toll clearing house setstle with the customer 11 going to a bank, post office, convenience store, supermarket, or the like. Then, the settled fee is transferred from the toll clearing house 18 to a company that dispatches a technical care worker. In addition, the settlement from the customer 11 can be an Internet settlement.

In the embodiment of the present invention shown in FIG. 1, the profit is distributed not only to one of the blocks but also to any of the blocks 11 to 18. By using the device, even more people can get cheaper and better information and technical care.

FIG. 2 is a diagram for explaining a process for requesting the dispatch of a technical caregiver via telephone and facsimile.
In FIG. 2, a customer (1) makes a telephone call, for example, N
Connect to the call center (3) of the company that dispatches technical care workers via the TT line (2) and request the dispatch of technical care workers. If the request to dispatch a technical caregiver is a touch-tone telephone, the call center (3) can understand it only by inputting a predetermined number (step 2).
1).

In the case of a mobile phone, the call center (3) can be understood by inputting a predetermined number, code or character as character information. next,
If the content is the dispatch of a technical caregiver, the call center (3) automatically requests a facsimile number by voice (step 22).

The customer (1) receives the facsimile number and presses his / her facsimile number with a touch-tone telephone to reply. The call center (3) receives the facsimile number of the customer (1) and stores it in the memory (step 23). The call center (3) sends a technical care menu and a questionnaire to the customer (1) by facsimile (step 24). The questionnaire does not have to be completed at this time. The questionnaire can also be made when the technical care worker visits the customer's (1) home for repair or the like.

The customer (1) receives the facsimile and sends a desired one of the technical nursing care menu and the facsimile sheet answered to the questionnaire to the call center (3). The call center (3), for example, understands the contents of dispatch of the technical care worker and also receives a questionnaire sheet (step 25). The technical nursing care menu and the questionnaire are usually collected on one sheet of paper. The call center (3) automatically understands the contents of the technical care menu and the questionnaire by the information processing device and decides to dispatch a technical caregiver (step 26).

The technical caregiver near the area of the contacted customer (1) visits with a repair tool or the like that meets the request of the customer (1). After the repairs, etc. are completed, a bill is placed, and payment is made to the customer (1) later at a predetermined institution. As mentioned above, a technical caregiver can place an advertisement and have a questionnaire answered at the same time. Questionnaire results, failure information, customer requests for equipment, etc. obtained by the customer (1) are sent to the call center (3) by the information processing device of the technical care worker.
To the information processing device. It is also possible to use E-mail instead of the facsimile.

FIG. 3 is a diagram for explaining a process for requesting the dispatch of a technical caregiver via a touch-tone telephone. FIG. 3 differs from FIG. 2 in that a technical caregiver is dispatched only by voice through a telephone. For example, a customer (1) makes a call to the call center (3) by inputting a specific number from a touch phone.
According to the specific telephone number, the call center (3)
Can request that a technical caregiver be dispatched (step 31).

The call center (3) automatically speaks,
Request the telephone number of the customer (1) (step 32). client
(1) Press your phone number with a touch phone. The call center (3) receives the telephone number of the customer (1) and stores the number in a memory (step 33).

The call center (3) automatically transmits the technical care menu by voice (step 34). client
(1) Listen to the technical nursing care menu and, for example, in the case of repair, press the repair number with a touch-tone telephone. Upon receiving this number, the call center (3) understands the contents of the technical care (step 35). Next, the call center (3) requests the dispatch of a technical caregiver in the area known from the telephone number (step 36). Dispatch of the technical caregiver can be automatically performed based on the area of the telephone, the contents of the technical care by number, the table of the technical caregiver, and the like.

In the example shown in FIG. 3, the dispatch of a technical caregiver is requested by a touch-tone telephone, but it can also be performed by telephone sound. For example, a voice recognition device can be installed in the call center (3). The speech recognition device understands the contents of a telephone call from the customer (1). Also,
The information processing device of the call center (3) selects a table based on the contents understood by the voice recognition device from the area including the telephone number, the contents of the technical care menu, etc., and contacts the most suitable technical care worker. I do.

FIG. 4 is a view for explaining a process for dispatching a technical caregiver from a call center via an Internet provider. In FIG. 4, a customer (1) connects an information processing apparatus to the Internet, looks at a homepage of a company that dispatches a technical caregiver, and requests the dispatch of a technical caregiver. Call center of a company that dispatches technical caregivers
The information processing device in (3) understands that the customer (1) has requested the dispatch of a technical caregiver (step 41).
The information processing device requests the address of the customer (1) (step 42).

The information processing apparatus on the customer (1) side receives a request for an address from the call center (3) of the company to which the technical care worker is dispatched. The customer (1) sends the address to the call center (3). The call center
(3) receives the address of the customer (1) and stores it in the memory (step 43).

The call center (3) transmits the technical care menu and the questionnaire form (step 4).
4). The customer (1) side information processing device receives the technical care menu and the questionnaire form. The customer (1) requests the desired repair from the call center (3) and answers the questionnaire. The call center (3)
The repair contents of (1) and the answer of the questionnaire are received (step 45). The call center (3) dispatches a technical caregiver matching the repair contents to the customer (1) (step 4).
6).

FIG. 5 is a diagram for explaining a process for dispatching a technical caregiver from a call center using a mobile phone. In FIG. 5, when a mobile phone is used, it is almost the same as in FIGS. 2 and 3. The difference is that character information can be sent, and that images can be sent if the i-mode is attached.

FIG. 6 is a block diagram for explaining an embodiment of the present invention. In FIG. 6, a customer 61 has a touch phone 62 and a facsimile 63. The company that dispatches the technical caregiver includes a transmitting / receiving means 64 to the call center (3), a detecting means 65 for understanding the contents of the technical caregiver dispatch of the customer 61, a computer 66 having a memory and a processing device, and a database. 67. Also,
The computer 66 is connected to an advertising agency 68 and a device manufacturing company 69 by, for example, the Internet.

The transmission / reception means 64 is connected to the technical care worker 60 and the market research company 70 by, for example, the Internet. The database 67 stores advertisement information of the advertisement agency 68, product information of the device manufacturing company 69, questionnaire information distributed from the technical care worker 60, customer information, and the like. Further, the product information includes handling information, repair information, failure information, and technical care worker 60 of the product.
And the like obtained from the request.

The exchange between the customer 61 and the call center (3) of the company to which the technical care worker is dispatched is performed according to the flowchart shown in FIG. The connection of each block shown in FIG. 6 is merely an example, and there are various connection means depending on the telephone or the Internet.

FIG. 7 is a block diagram for explaining an embodiment of the present invention. In FIG. 7, the difference from FIG. 6 is to respond to the dispatch request of the technical caregiver 60 only by telephone sound. Therefore, the call center (3) of the company that dispatches the technical caregiver has a voice recognition device 71 that can recognize the voice from the customer side and a voice that converts information extracted from the database 67 by the computer 66 into voice. The difference from FIG. 6 is that the conversion device 72 is provided.

FIG. 8 is a block diagram for explaining an embodiment of the present invention. 8, a customer 61 can request the dispatch of a technical caregiver 60 using a mobile phone 62 ". Therefore, a database 67 is provided on the call center (3) side by an i-mode. The difference is that an i-mode conversion unit 81 for performing conversion so as to be able to handle is provided.

FIG. 9 is a block diagram for explaining an embodiment of the present invention. 9, a customer 61 uses a personal computer 62 to connect to an Internet provider 9.
This is an example in which the system is connected to a call center (3) of a company that dispatches a technical caregiver via the Internet.

FIG. 10 is a diagram showing a part of a case where a flyer is used as an advertisement medium when implementing one embodiment of the present invention. The advertisement in FIG. 10 is for releasing digital television of XXXXX Electric Sales Co., Ltd., and also serves as a technical nursing menu and an advertisement for dispatching a technical caregiver.

FIG. 11 is a diagram showing a part of a questionnaire and an advertisement in a case where a flyer is used as an advertisement medium when implementing an embodiment of the present invention. The questionnaire section in FIG. 11 describes that if a request for dispatch of a technical caregiver is made and the questionnaire is answered, the dispatch fee for the technical caregiver is reduced. In addition, the questionnaire section can also include an advertisement of a nearby association of shops, and the advertisement and the dispatch guidance of the technical care worker can be achieved at the same time, so the dispatch fee of the technical care worker is reduced.

FIG. 12 is a diagram showing a part of a case where a facsimile is used as an advertisement medium when implementing an embodiment of the present invention. The advertisement in FIG.
It is intended to launch Digital Television of Electric Sales Co., Ltd., as well as advertising for the technical nursing menu and the dispatch of technical caregivers.

FIG. 13 is a diagram showing a part of a questionnaire and an advertisement when a facsimile is used as an advertisement medium when an embodiment of the present invention is carried out. Connected by The questionnaire section in FIG. 13 is used to reply by facsimile after answering the questionnaire, or to hand when a technical caregiver is dispatched. In addition, when a technical care worker is requested to be dispatched by telephone, the technical care worker brings what is shown in FIG. 12 and FIG. 13, leaves the advertising department, takes the questionnaire department home, and reports to the call center.

FIG. 14 is a diagram showing a part of a case where an Internet homepage is used as an advertising medium when implementing an embodiment of the present invention. The advertisement in FIG. 14 not only advertises electrical equipment manufactured by XX, but also serves as a technical nursing care menu and an advertisement for dispatching a technical caregiver.

FIG. 15 is a diagram showing a part of a questionnaire and an advertisement in a case where an Internet homepage is used as an advertisement medium when implementing an embodiment of the present invention. After answering the questionnaire, the questionnaire section in FIG. 15 replies via the Internet, or answers the questionnaire of the technical caregiver when the technical caregiver is dispatched.

FIG. 16 shows another example of a questionnaire when the embodiment of the present invention is carried out. FIG. 16 shows that the questionnaire for the technical nursing care menu is integrated with the questionnaire as a market research, which results in cooperating with the questionnaire unknowingly. When answering the questionnaire by telephone, the voice recognition device of the call center can recognize the letters and numbers only by voice.

FIG. 17 is a diagram for explaining another example of the advertisement medium when implementing the embodiment of the present invention. FIG.
Reference numeral 7 indicates that advertisements include trivia, good news, urgent recruitment, and dispatch of technical caregivers at the same time. There are various forms of use such as flyers, facsimile machines, Internet homepages, and e-mails.

FIG. 18 shows an example of a questionnaire for implementing one embodiment of the present invention. The questionnaire shown in FIG. 18 is a content requested by a market research company.

FIG. 19 is a questionnaire to the customer on the call center side when implementing the embodiment of the present invention. FIG.
The questionnaire, while asking questions to do technical care,
You can ask the name of the manufacturer and the date of purchase, and if you also take statistics, you can sell it to the manufacturer as technical information.

FIG. 20 is a record of visiting a technical caregiver when the embodiment of the present invention is carried out. The technical care worker visit record shown in FIG. 20 is organized by sending the contents to a call center, and as technical information to the manufacturer,
Can be sold.

As described above, the present embodiment has been described in detail.
It is not limited to the above embodiment. Various design changes can be made without departing from the present invention described in the appended claims. The present invention has various forms relating to an advertisement medium, an information processing device, and a connection between information processing devices, and includes a customer, a technical caregiver, a company that dispatches a technical caregiver, an advertisement sales company, a device manufacturer, and a market research company. Can benefit in some way. Also, the blocks shown in FIGS.
Known or well-known techniques can be used. Further, the present invention can combine the above information processing apparatuses.

[0076]

According to the present invention, a business in which a technical caregiver is dispatched to a customer who is unfamiliar with the handling of home electric appliances or the like to support the customer is created, whereby the customer, the technical caregiver, or the technical caregiver is created. Not only can the companies dispatching each other benefit each other, but even advertising sales companies, equipment manufacturers, and market research companies can obtain inexpensive and high-quality information.

According to the present invention, by selling inexpensive, high-quality information to advertisements, equipment manufacturers, and market research companies, the dispatching and repairing costs can be reduced even if the technical care worker is dispatched. Become cheap.

According to the present invention, it is possible to use or connect to various information processing apparatuses currently used, so that customers, technical care workers, companies dispatching technical care workers, advertisement sales companies, equipment manufacturers, Market research firms can use each other when needed.

According to the present invention, a person who has
By educating people over the age of 0 and young people who are familiar with personal computers, etc., and as a technical caregiver, not only can human resources be used effectively, but also inexpensive repairs and consultations on home appliances can be made.

[Brief description of the drawings]

FIG. 1 is a block diagram illustrating the concept of an embodiment of the present invention.

FIG. 2 is a diagram illustrating a process for requesting the dispatch of a technical caregiver via a telephone and a facsimile.

FIG. 3 is a diagram illustrating a process for requesting the dispatch of a technical caregiver via a touch-tone telephone.

FIG. 4 is a diagram illustrating a process for dispatching a technical caregiver from a call center via an Internet provider.

FIG. 5 is a diagram illustrating a process for dispatching a technical caregiver from a call center using a mobile phone.

FIG. 6 is a block diagram for explaining an embodiment of the present invention.

FIG. 7 is a block diagram for explaining an embodiment of the present invention.

FIG. 8 is a block diagram for explaining an embodiment of the present invention.

FIG. 9 is a block diagram for explaining an embodiment of the present invention.

FIG. 10 is a diagram showing a part of a case where a flyer is used as an advertisement medium when implementing an embodiment of the present invention.

FIG. 11 is a diagram showing a part of a questionnaire and an advertisement in a case where a flyer is used as an advertisement medium when implementing an embodiment of the present invention.

FIG. 12 is a diagram illustrating a part of a case where a facsimile is used as an advertisement medium when an embodiment of the present invention is performed.

13 is a diagram showing a part of a questionnaire and an advertisement when a facsimile is used as an advertisement medium when implementing an embodiment of the present invention, and is connected to the advertisement part of FIG. 12 by a cut line. Have been.

FIG. 14 illustrates a case where a homepage of the Internet is used as an advertising medium when implementing an embodiment of the present invention.
It is a figure showing a part.

FIG. 15 shows a case where a homepage of the Internet is used as an advertising medium when implementing an embodiment of the present invention;
It is a figure showing a part of the questionnaire and the advertisement.

FIG. 16 shows another example of a questionnaire in carrying out the embodiment of the present invention.

FIG. 17 is a diagram for explaining another example of an advertisement medium when implementing an embodiment of the present invention.

FIG. 18 shows an example of a questionnaire when implementing one embodiment of the present invention.

FIG. 19 is a questionnaire for a customer on the call center side when implementing an embodiment of the present invention.

FIG. 20 is a technical caregiver visit record when implementing one embodiment of the present invention.

[Explanation of symbols]

 11 ... Customer 12 ... Technical care worker dispatching company 13 ... Franchise store 14 ... Technical care worker 15 ... Advertising agency 16 ... Manufacturer 17 ... Market research company 18. ..Charge settlement

Claims (12)

[Claims] A step of distributing or distributing an advertising medium including the contents of the dispatch of the technical care worker, wherein the contents of the dispatch service of the technical care worker are received and accepted by a call center of a company that dispatches the technical care worker. Performing a process for dispatching a technical caregiver based on the information; and performing a process for delivering technical information and market research results to the call center after the technical caregiver has performed a task. Collection and distribution of technical information and market research information characterized by: 2. A step of distributing or distributing an advertisement medium including the contents of the dispatch of the technical care worker, wherein the contents of the dispatch service of the technical care worker are received and accepted by a call center of a company that dispatches the technical care worker. Performing a process for dispatching a technical caregiver based on the information; after performing the work by the technical caregiver, performing a process for distributing technical information and market research results to the call center; Collecting and distributing technical information and market research information, at least including a step of collecting the market research results and distributing the results to a manufacturer or a market research company. 3. A step of distributing or distributing an advertisement medium including the contents of the dispatch of the technical care worker, and a step of receiving the contents of the dispatch service of the technical care worker at a call center of a company that dispatches the technical care worker. Distributing the information received at the call center to a franchise store near the customer's address and performing a process for dispatching a technical caregiver matching the information; Performing at least a step of distributing information and market research results to the call center; a step of totalizing the technical information and market research results and performing a process of distributing the technical information and market research results to a manufacturer or a market research company. How to collect and distribute technical and market research information. 4. The technique according to claim 1, wherein the advertisement medium is at least one of paper, electronic character information, facsimile, voice, and image information. How to collect and distribute information and market research information. 5. The distribution of the advertising medium, the technical information, and the market research result uses at least one of a wired telephone, a wireless telephone, a mobile telephone, a portable information processing device, and a desktop information processing device. Claim 1
4. A method for collecting and distributing technical information and market research information according to claim 3. 6. The technique according to claim 1, wherein the information received by the call center is at least one of voice, facsimile, simple symbols and numbers. How to collect and distribute information and market research information. 7. The apparatus according to claim 1, wherein the call center receives a repair information of the equipment from the equipment maker, and returns the failure information of the equipment to the equipment maker. Method of collecting and distributing technical information and market research information. 8. An information processing device that can be connected to a customer information processing device, a technical care worker side information processing device, a market research company side information processing device, an advertising agency side information processing device, and a device manufacturer side information processing device. Call center side transmitting and receiving means of a company that dispatches a technical caregiver to perform, detecting means for detecting the content of the information received by the transmitting and receiving means and the sender, customer information, technical care information, equipment repair information, advertisement information,
And a database in which market research information and the like are stored, while analyzing information detected by the detection means, extracting desired information from the database based on the analyzed information, and A system for collecting and distributing technical information and market research information, the system comprising at least: 9. The information processing device on the customer and technical caregiver side comprises at least one of a wired telephone, a wireless telephone, a facsimile, a portable information processing device, and a desktop information processing device. Collection / distribution system for technical information and market research information described in 8. 10. When the customer-side information processing device is a telephone,
The system for collecting and distributing technical information and market research information according to claim 8, wherein a voice recognition device is provided on the call center side. 11. When the customer-side information processing device is a telephone,
2. A request from a customer, wherein the request comprises only simple symbols and numerals which are easy for the voice recognition device to recognize.
A system for collecting and distributing technical information and market research information described in No. 0. 12. When the customer-side information processing apparatus is a mobile phone, the call center side is provided with detection means capable of recognizing characters or numbers, and the distribution information corresponds to i-mode. The system for collecting and distributing technical information and market research information according to claim 8.