JP2001319162A - System, method and device for electronic commercial transaction - Google Patents

Abstract

PROBLEM TO BE SOLVED: To securely transfer commodities. SOLUTION: In a store terminal 28, the purchased commodity list of a customer is displayed by inputting the user ID and password. An exchange ticket is printed out when the customer selects the reception commodity and paying the price. The customer brings the exchange ticket for the counter of a store 20 and receives the commodity by exchanging it with the exchange ticket.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an electronic commerce for receiving an ordered product at a predetermined receiving place using communication.

[0002]

2. Description of the Related Art Online shopping (electronic commerce) using communication such as the Internet has been known and widely used.

In this electronic commerce, a customer operates his / her own terminal, accesses a homepage for online shopping, and selects a product to be purchased from a product list or the like. By this selection, the purchase product of the customer is determined, and the payment method is determined by inputting the credit card number and the like. In a normal case, the delivery destination is determined by inputting a home address or the like. Then, the operator of the homepage arranges ordering and delivery of the designated product, and performs a settlement procedure through a credit company.

[0004] In some cases, delivery to a home is not preferable as a method of delivering a product. JP-A-10-222
No. 574 discloses a system for delivering goods at a place different from the address of a customer. That is, in this system, the customer has an ID card in which identification information based on the membership number is recorded, and the customer
Bring your D card and go to the place to receive the goods. on the other hand,
The delivery note attached to the delivered product records identification information such as a membership number. Therefore, at the product receiving location, the identification information such as the member number is read from the delivery note with a barcode reader, and the product is delivered for the product that matches the identification information of the ID card of the customer who has received the product.

[0005] With such a system, it is possible to designate a place where the customer can easily receive the goods, and to deliver the goods at the place. Also, the identity card can be used to authenticate the user.

[0006]

However, in the above conventional example, the customer must bring an ID card to receive the goods. Further, there is a problem that only the ID card is a key for authentication, and it cannot be checked whether or not the original owner of the ID card matches the person who brought the ID card.

SUMMARY OF THE INVENTION The present invention has been made in view of the above problems, and has as its object to provide an electronic commerce that enables more reliable product delivery.

[0008]

SUMMARY OF THE INVENTION The present invention relates to an electronic commerce system for accepting a product order from a terminal at a center. The system is provided at the center and receives customer identification information and product order information from the terminal to receive the product order. And a center server that transmits customer identification information and product purchase information to the product delivery destination, and is provided at the product delivery destination and is input when the customer identification information is input. And an exchange certificate issuing terminal that issues an exchange certificate for receiving the product for the customer based on the identification information.

As described above, according to the present invention, an exchange certificate is issued at a delivery place such as a convenience store. Then, the customer immediately exchanges the goods with the exchange certificate. Therefore, it is possible to effectively prevent the product from being delivered to another person.

[0010] In addition, it is preferable that the payment and settlement of the merchandise include at least payment by a credit card and direct payment at a receiving place, and the payment and settlement can be selected. As a result, a payment method according to the customer's request can be selected.

It is preferable that customer identification information and merchandise information are written on the exchange certificate so as to be displayed or mechanically readable. Thus, the contents can be checked at the time of product delivery.

[0012] Further, shipping of the product, arrival at a delivery destination,
It is preferable that status information of a product including payment of a fee can be confirmed by the terminal. The customer can confirm the arrival of the product from the data and receive the product.

The electronic commerce method according to the present invention receives customer identification information and product order information input at a terminal in response to a customer operation, and executes ordering and delivery arrangement of the ordered product. , The customer identification information and the product purchase information are transmitted to the product delivery destination terminal, and when the customer identification information is input to the product delivery destination terminal, the product of the customer based on the input identification information is transmitted. It is characterized by issuing a voucher for receipt.

[0014] The electronic commerce terminal device according to the present invention is a receiving means for receiving customer identification information and merchandise order information input at the terminal in response to a customer operation, and receiving the received customer identification information and merchandise order information. Storage means for storing the identification information of the customer, when the identification information of the customer is input, based on the input identification information, read the storage content of the storage means
Exchange certificate issuing means for issuing an exchange certificate for receiving goods for the customer.

[0015]

Embodiments of the present invention (hereinafter referred to as embodiments) will be described below with reference to the drawings.

The user terminal 10 is a computer operated by a customer, and is composed of a normal personal computer or the like. This user terminal 10 is connected via a communication line,
The center server 12 is connected. Here, this communication line is, for example, the Internet, and the center server 12 has a homepage for online shopping.
The user terminal 10 accesses this home page via the Internet, whereby the user terminal 10 and the center server 12 are connected.

The center server 12 has a database 14
Is connected. The database 14 stores information on products handled in online shopping, information on sellers of the products, information on delivery companies, information on delivery locations, and the like. In the normal case, the center server 12 also provides various information in addition to online shopping, and the information is also stored in the database 14. Further, the database 14 stores a user ID and a password for each customer so that the customer can be specified.

The center server 12 is connected via a communication line,
A store 16 that sells products is connected, and the center server 12 sells products of the store 16 online.
Therefore, when the product is sold, the information is supplied to the store 16, and the store supplies 16 the product. In addition, a delivery company 18 is connected to the center server 12 via a communication line, and the center server 12 requests the delivery company 18 to deliver the sold product. Further, the center server 1
2 is a store 2 which is a place where goods are delivered via a communication line.
0 is connected.

The store 20 is, for example, a convenience store (hereinafter referred to as a convenience store). The store 20 is provided with a delivery terminal 22 for managing delivery of goods, and the goods 24 delivered by the delivery company 18 are provided. Is received, the delivery terminal 22 transmits the product receipt information to the center server 12. In addition, the delivery terminal 22 includes:
A barcode reader 26 is connected, and a barcode is attached to the product 24. Therefore, by reading the barcode of the product 24 with the barcode reader 26,
The receipt of the goods into the delivery terminal 22 is input.

In the store 20, a store terminal 28 is provided. The shop terminal 28 is a terminal that can be operated by a customer, and the shop terminal 28 is also connected to the center server 12. The shop terminal 28 may be connected to the center server 12 via a communication line such as the Internet, but is preferably connected to the center server 12 via an intranet.

The store terminal 28 has a display 28a
And various information is displayed here. The front of the display 28a is a touch panel,
Various inputs can be performed using this. Also, numeric keypad 2
8b, from which a number can be entered. Further, the card reader 28c can read a credit card and a member card of a member. Furthermore, it has a bill insertion slot 28d and a coin insertion slot 28e, and can receive cash. It has a printer inside and prints out the print result
discharged from f. In particular, in the present embodiment, the store terminal 28 performs a process for delivering a product by a customer operation.

The store terminal 28, like the user terminal 10, can be operated by a customer to access the center server 12 and purchase a product. Also, in the figure, only one user terminal 10, a store 16, a delivery company 18, a store 20, and the like are described, but one center server 12
On the other hand, these are usually connected in plurality.

Next, the operation when a customer actually purchases a product will be described. First, the customer enters the user terminal 10
To connect to the online shopping homepage of the center server 12. At this time, the customer inputs the user ID and the password to complete the connection to the homepage. At the time of the first registration, input of an address, a name, and the like may be requested. Further, when online payment is desired, an input of a credit card number or the like may be requested.

Then, the customer specifies a product on the online shopping page and purchases the product. At this time, the customer also selects a delivery location. For example, as shown in FIG. 2, a product name and a delivery location are selected on the screen, and the purchased product and the delivery location are determined. As a delivery place, a store 20 having a delivery terminal 22 and a store terminal 28 at a convenience store near a customer can be selected.

It is possible to purchase a plurality of products,
The delivery location can also be specified for each product. Then, once the purchase is determined, the data is registered in the database 14. That is, in association with the user ID, the order ID assigned to each order, the purchase date, the product name, the delivery store name, the delivery status as to whether the product has already been delivered, and whether the payment has been completed. The indicated data is stored in the database 14. Then, by operating the user terminal 10, the user I
D. By entering the password, the user can view the product purchase information. For example, a screen as shown in FIG. 3 is displayed, and it is possible to confirm the order ID, purchase date, product name, delivery store name, and whether the product has already been delivered for each order.

The center server 12 determines the purchased product based on the information from the user terminal 10, and when the delivery location of the product is determined to be the store 20, orders the customer's purchased product to the store 16. At the same time, the delivery company 18 is requested to deliver the product. As a result, the merchandise purchased by the customer is transferred from the store 16 to the store 2 by the delivery company 18.
Delivered to 0.

The merchandise 24 delivered to the store 20 is taken into the delivery terminal 22 via the barcode reader 26, and the receipt notification is supplied to the center server 12. As a result, the center server 12 changes the delivery state of the product in the database 14 to “arrival”. At this time, if the e-mail address or the like of the customer is known, the center server 12 may transmit information on the arrival of the product to the customer.

When the customer browses his / her product purchase information or confirms the arrival of the product by e-mail using the user terminal 10, the customer goes to the store 20 and operates the store terminal 28. When the user operates the numeric keypad 28b or inserts a member card into the card reader 28c and enters a user ID, a password is entered next. by this,
The store terminal 28 specifies the customer, acquires the product purchase information of the customer from the center server 12, and
8a. For example, as shown in FIG. 4, a customer's product purchase list is displayed on the display 28a.

The customer specifies the product desired to be received at this store 20 at this time from the product purchase list. This is selected, for example, by a cursor. In addition,
It is preferable that this product purchase list includes only items where the product delivery location is the store 20.

Thus, in the store terminal 28,
When the purchased product is specified, the store terminal 28 is requested to pay a fee, and when the fee is paid, an exchange certificate is issued. In addition, payment of the fee is performed by the bill insertion slot 28d,
In addition to cash payment from the coin insertion slot 28e, payment by credit card is also accepted. In particular, when the member card is also used as a credit card, the credit card number is specified by reading the card at the time of entry.

When the payment of the fee is completed, the customer goes to the counter with the exchange certificate and receives the goods by exchanging the exchange certificate. Here, the shop terminal 28 sends information on the issuance of the exchange certificate to the center server 12. When a product is delivered, information on completion of delivery of the product is sent to the center server 12. For example, it is preferable that the voucher includes information in a barcode, which is read by a barcode reader and sent to the center server 12. Note that the delivery completion process is
It is preferable that the delivery terminal 22 or the store terminal 28 perform the processing.

Here, the processing in the shop terminal 20 will be described with reference to FIG. First, when a user ID and a password are input based on a customer operation, this information is transmitted to the center server 12 (S1).
1). Then, by reply from the center server 12,
It is determined whether the user ID and the password are correct information (S12). If the determination is NO, the process ends because the process for delivering the product cannot be performed. On the other hand, if the determination in S12 is YES, the center server 12 is requested to purchase merchandise information of the customer (S12).
13), and displays it on the display 28a (S1).
4). This display is, for example, the screen of FIG. 4 described above.

Then, the product selection of the customer is detected (S1).
5), determine whether the product has arrived (S1)
6). If the product has not arrived, it waits for further product selection. If there is no arriving product, it is preferable to display that fact and end the process.

Then, when the arriving product is selected,
It is determined whether the payment of the fee has been completed (S17). If not completed, payment is requested (S1
8). When the payment of the fee is completed and YES is determined in S17, an exchange certificate is issued (S19).

It is also preferable that the counter can be paid manually. In this case, the customer selects the manual payment, and the exchange receipt displays an indication of the manual payment and / or writes data. Therefore,
At the counter, the purchased goods are handed to the customer with a voucher and payment of a fee. At the time of issuing the voucher, the payment status of the center server 12 remains unpaid, and the fee is paid, and the paid data is transmitted to the center server 12 and stored in the database 14. Is done.

In this way, the database 14 of the center server 12 stores the data of the payment of the fee and the delivery of the goods. It is preferable that the transferred data is excluded from purchase information or the like obtained by accessing the customer, but is stored as a purchase history for a predetermined period of time so that the data can be accessed according to the request of the customer. In addition, the center server 12 collects charges from the store 20,
Payment processing such as payment of a fee to the store 16 and the delivery company 18 is also performed.

As described above, according to the present embodiment, the store terminal 28, which is a dedicated terminal, is provided at a delivery place such as a convenience store, and the store terminal 28 issues an exchange certificate. Then, the customer can immediately exchange the commodity with the exchange certificate. Therefore, it is possible to effectively prevent the product from being delivered to another person. In addition, the store terminal 28 accesses the database of the center server 12 to acquire and obtain product information and the like, displays the information, obtains a customer's selection, and issues a voucher. Therefore, if the customer has the user ID and password, the customer can obtain a list of products, and can select from the list, without having to remember detailed information about the product information. Further, the delivery of the product is performed after the payment of the fee, and the payment of the fee is reliably performed. By completing the payment at the store terminal 28, only the delivery process is performed at the counter of the convenience store (normal merchandise sales cash register), and congestion of the counter can be suppressed.

It is preferable to print a user ID, a purchaser name, a product name, an order ID, a price, and the like on the voucher. However, the delivery of the product only needs to have the order ID, and it is also preferable not to display other information.

When the exchange certificate is issued, the date and time are stored in the database 14 of the center server 12 or the store terminal 2.
It is also preferable to store the information in the delivery terminal 8 or the delivery terminal 22 or the like.
Thus, at the time of product delivery, by reading the bar code of the exchange certificate and checking whether the date and time of the exchange certificate matches the stored date and time, it is possible to further increase the security for preventing forgery of the exchange certificate.

It should be noted that instead of the date, some kind of encryption may be used. Especially when using cryptography,
By keeping it invisible to the outside including the purchaser, safety can be further enhanced. That is, when the exchange certificate is issued, the order ID is printed in the exchange certificate, for example, as a barcode, and the date and time, the encryption, and the like are included at that time. The data on the date and time and the encryption are stored in the system together with the product information.

Then, at the time of delivery of the product, the barcode is scanned to read the date and time and the encryption along with the order ID. Then, a comparison is made between the stored date and time and the encryption of the product, and if they match, the product is delivered. This ensures that the goods are delivered only with the correct voucher.

In this embodiment, as described above, a list in a shopping cart format can be obtained by operating the shop terminal 28. Therefore, it is possible to collectively receive the products that can be received.

[0043]

As described above, according to the present invention,
At the delivery place such as a convenience store, an exchange certificate is issued. Then, the customer immediately exchanges the goods with the exchange certificate. Therefore, it is possible to effectively prevent the product from being delivered to another person.

[Brief description of the drawings]

FIG. 1 is a diagram showing an overall configuration of a system.

FIG. 2 is a diagram showing a screen display example at the time of product purchase.

FIG. 3 is a diagram showing an example of a screen display when the status of a product is confirmed.

FIG. 4 is a diagram showing a screen display for selecting a product for issuing a voucher.

FIG. 5 is a flowchart of a process in a store terminal.

[Explanation of symbols]

10 user terminals, 12 center servers, 14 databases, 16 dealers, 18 delivery companies, 20 stores,
22 delivery terminals, 24 products, 26 barcode readers, 28 store terminals.

Claims (6)

[Claims] 1. An electronic commerce system for accepting a product order from a terminal at a center, provided at the center, receiving customer identification information and product order information from the terminal, and executing ordering and delivery arrangement for the product. And a center server for transmitting the customer identification information and the product purchase information to the product delivery destination; and a customer server provided at the product delivery destination and, when the customer identification information is input, the customer based on the input identification information. An e-commerce system, comprising: a voucher issuing terminal for issuing a voucher for receiving goods for. 2. The electronic commerce system according to claim 1, wherein the payment and settlement of the commodity includes at least payment by a credit card and direct payment at a receiving place, and the payment and settlement can be selected. 3. The electronic commerce system according to claim 1, wherein customer identification information and merchandise information are written on the exchange note so as to be displayed or mechanically readable. 4. The electronic commerce system according to claim 1, wherein status information of the product including shipment of the product, arrival at a delivery destination, and payment of a fee can be confirmed by the terminal. 5. Receiving customer identification information and product order information input at a terminal in response to a customer operation, executing order placement and delivery arrangement of the ordered product,
Sends the customer's identification information and product purchase information to the product delivery terminal, and when the customer's identification information is input to the product delivery terminal, receives the product for that customer based on the input identification information E-commerce method of issuing a voucher for a business. 6. Receiving means for receiving customer identification information and commodity order information input at a terminal in response to a customer operation, storage means for storing the received customer identification information and commodity order information, and identification of the customer. An electronic commerce terminal comprising: a certificate issuing means for reading out the stored contents of the memory means based on the inputted identification information and issuing a certificate for receiving a product for the customer when the information is input; apparatus.