JP2001297252A - Ordered article delivery system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an ordered article delivery system which can provide sufficient information on a menu detail part without a leaflet type menu at customer's hand and is free of an ordering miss. SOLUTION: This system is equipped with a delivery service center terminal 10 which is accessed by a user and sends information on a branch capable of delivery in an area around the current place of the user to the user, a user terminal 30 which receives branch information (store information) sent from a center terminal and can select a branch in the branch information and order an article, a branch terminal (store terminal 20) which receives the order from the user through the user terminal, sends a list of articles that the branch can deliver to the user and delivers an ordered article, and a line network which connects the branch terminals center terminal, and user terminals.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an ordered goods delivery system, and more particularly, to an ordered goods delivery system that enables an orderer to more reliably obtain desired food before delivery even without a flyer style menu.

[0002]

2. Description of the Related Art Conventionally, delivery using a mini-bike or the like (delivery)
There are known pizzeria, sushi restaurants, etc. in the form of chain stores. In this case, if the store side distributes a flyer-style menu in advance to personal homes and the like in its own delivery area, the user (customer) selects and designates the nearest store, and sends it to the nearest store. On the other hand, the customer looked at the menu and made an order by telephone (conventional order delivery system).

[0003]

However, in the conventional order delivery system (delivery system), even if the user wants to eat pizza, for example, specific pizza characteristics (especially for ingredients, taste and viewing) and size are required. , For details such as price, there is a problem that it is difficult to order because the details of the menu written there is not understood unless there is a flyer at hand, and order mistakes such as menu details and quantity due to delivery by phone. There was a problem that it occurred.

It is an object of the present invention to provide an ordered item delivery system which can provide sufficient information on menu details even if a customer does not have a flyer type menu at hand, for example, and does not cause an order error.

[0005]

In order to solve the above-mentioned problems, the present invention provides a center terminal which receives an access from a user and transmits information of a deliverable branch near the current location of the user to the user; A user terminal capable of receiving branch information transmitted from the center terminal, selecting a desired branch in the branch information and ordering an item, and a list of items that can be delivered by the branch by receiving an order from the user terminal And a line network connecting the branch terminal, the center terminal, and the user terminal to each other.

In this way, when the customer accesses the center terminal from the user terminal, branch information (store list, etc.) with the customer as a delivery range is sent from the center terminal (delivery center terminal) to the user terminal. The customer designates a branch terminal in consideration of the congestion status of the store from the store information. Then, a menu is sent from the store terminal to the user terminal, and the customer selects a desired item from the menu and places an order. The store terminal receives the order, creates an order, and issues a delivery instruction to the customer. Therefore, the customer can select a desired item even if there is no menu at hand, and the store can carry out delivery without an order error.

[0007]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An ordered goods delivery system according to the present invention will be described below with reference to the illustrated embodiment (delivery system).

(1) First Embodiment FIG. 1 is a system configuration diagram of this embodiment, FIG. 2 is a block diagram of a delivery center terminal constituting the system, FIG. 3 is a block diagram of a store terminal constituting the system, FIG. 4 is a block diagram of a user terminal constituting the system.

As shown in FIG. 1, the delivery system DS includes:
A line network NW composed of the Internet, a public line network, ISDN, and the like, and a delivery center terminal 10 which is a "center terminal" provided at a delivery center for centrally managing pizza delivery.
And a store terminal 20 that is a "branch terminal" provided in each of a plurality of stores that make pizza and deliver it to a customer (user) home.
And user terminals 30 respectively provided at a plurality of customer homes.

As shown in FIG. 2, the delivery center terminal 10 includes a control unit 11 for performing various controls, a reception unit 12 for receiving access from a user terminal 30 described below, and information corresponding to the access. A transmitting unit 13 for transmitting, a display unit 14 for displaying the contents of the access, an input unit 15 including a keyboard, a mouse, and the like; a store information storage unit 16 for storing information of each store described below; A map information storage unit 17 that stores a map around a store that can be delivered close to the accessed customer's home, and a customer comment storage that stores comments (good / bad taste, length of delivery time, etc.) of the user who ate the order. And a unit 18.

The store information storage section 16 stores store names in various places,
The location of each store, information on whether or not each store can be on-site, and information indicating the degree of congestion at each store are stored. This information is always updated to the latest information.

As shown in FIG. 3, the store terminal 20 includes a control unit 21 for performing various controls, a receiving unit 22 for receiving an access from a customer, a delivery item identification information and an arrival time information described below. And the like, a display unit 24 for displaying the location (customer's home) of the user terminal 30, an order, etc., an input unit 25 for inputting the identification information and the like, and a menu that can be created in the store. A menu storage unit 26 with color photos, an ordered menu storage unit 27 that stores menus ordered from customers, and a menu history storage that stores the history (including the date) of each customer's order menu for each customer. Unit 28 and an order item identification information generation unit 29 for generating identification information corresponding to the item ordered from each customer
And an arrival time generating unit 29a for generating a scheduled time for delivering an item to the customer's home where an order has been placed, and a hot selling item storage unit 29b for storing information on items that are frequently ordered recently (for example, over the past several days).

As shown in FIG. 4, the user terminal 30 includes a control unit 31 for performing various controls, and a receiving unit 32 for receiving, as information from the delivery center terminal 10, information on a possible delivery shop near home. A transmission unit 33 for accessing the delivery center terminal 10, a display unit 34 for displaying a menu, etc., an input unit 35 for inputting a delivery order, and the like, and storing the identification information received from the store terminal 20. An identification information storage unit 36.

Next, the operation of this embodiment will be described with reference to the flowchart of FIG. The delivery center terminal 10 always updates the information on the available stores in the store information storage unit 16 (FIG. 2), the congestion status of the orders of the stores, and the like to the latest information (step S1). In this state, when the user terminal 30 accesses the delivery service center terminal 10 and transmits home information including the location of the home (step S2), the delivery service center terminal 10 refers to the store information storage unit 16 and performs delivery service near the customer's home. The possible store information and the menu of the store are transmitted to the user terminal 30 (step S3). At this time, the congestion status of the store is also transmitted.

The display unit 34 (FIG. 3) of the user terminal 30 displays the transmitted store information (store name, location, delivery availability, congestion status, etc.) (step S4). When referring to the store information and designating the store for which delivery is requested on the screen (step S5), the product name of the menu handled in the store is displayed with a photo from the store terminal 20, and the top selling items in the store are also displayed. (Step S6). The customer specifies the product name and quantity (delivery information) requested for delivery (step S7), and sends the delivery information and the orderer's location information (current location information) to the delivery center terminal 1.
0 and transmitted to the designated store terminal 20 (step S
8), the delivery center terminal 10 receives the delivery information of the orderer and updates the information (congestion status) in the store information storage unit 16.

The store terminal 20 specified by the customer receives the delivery information and the location of the orderer (step S10), and identifies the order information from the customer and identification information and schedule for distinguishing the order from the other orderer. The arrival time information is transmitted to the user terminal 30 (step S11). At this time, the store terminal 20 stores the history of the order corresponding to the location, name, etc. of the orderer in the order menu storage unit 27 (FIG. 3), and when ordering from the same orderer in the future, Use. After the transmission to the user terminal 30, the shop terminal 20 creates an order (step S13), and the delivery staff delivers the order and the identification information to the orderer's location (step S13).
14). The delivery service person compares the identification information presented by the orderer with the delivery product (step S15), and when they match, delivers the delivery product to the orderer in exchange for the price (step S16). After the delivery, when information indicating that the delivery item has been delivered to the orderer is transmitted to the delivery center terminal 10 (step S17), the delivery center terminal 10 updates the information (congestion status) in the store information storage unit 16 (step S17). S1
8).

After eating the order, the orderer transmits the impression of the order (delicious, unsavory, seasoned, whether or not to order, etc.) to the store terminal 20 via the user terminal 30 and the user terminal 30 30 can be stored. By doing so, the orderer can refer to the stored contents at the time of the next order and use it as order materials, and the store can use it for quality improvement.

(2) Second Embodiment While the first embodiment uses a user terminal provided at the customer's home, this embodiment uses a user portable terminal such as a mobile phone. . FIG. 6 is a system configuration diagram of the present embodiment, and FIG. 7 is a block diagram of the user portable terminal 50. Note that the same reference numerals are given to the already described portions, and redundant description is omitted.

As shown in FIG. 6, in addition to the user terminal 30, a delivery system DS1 according to the present embodiment includes a user mobile terminal 5 having a wireless base station 40 for a mobile phone and display means.
0. As shown in FIG. 7, the user portable terminal 50 includes a current location determination unit 37 for determining the current location of the terminal when the terminal is carried away. The current location determination unit 37 is a GPS (Global Positioning System)
Section 37a, a location address information storage section 37b storing a location address, a map, and the like corresponding to the latitude and longitude, and a GPS section 37.
a current position determining unit 37c that determines the current address by referring to the address information storage unit 37b based on the latitude and longitude of the current position measured by a.

Next, the operation of this embodiment will be described. It is assumed that a customer carrying the user portable terminal 50 goes out to play in a park in a metropolis, for example. The customer first determines the current location
Use 7 to determine your current location in the park.
This current location information is transmitted to the delivery center terminal 10 and the shop terminal 20 in step S8 of the flowchart shown in FIG. Other processes are exactly the same as the processes in the flowchart of FIG.

In this way, it is possible to easily order and eat a favorite food from a destination. In the above-described embodiment, the case of food has been described. However, it is needless to say that the present invention can be applied to, for example, a supermarket (supermarket) or a convenience store (convenience store) for home delivery. Especially, in recent years, since the discounted products of supermarkets and the like are extremely discounted, a desired product can be selected from the items and prices displayed on the user terminal, and the desired product can be obtained while staying at home.

Further, if the delivery center terminal manages a store that handles different foods (for example, pizza, Chinese food, sushi, etc.), if there are a plurality of customers, each customer can select from various foods. Can be ordered on-site, and the on-site staff can deliver various types of food in one delivery, and various types of food arrive at the customer at the same time. .

[0023]

As described above, according to the present invention, an orderer can quickly search for a store near home where delivery (delivery) is possible, and can select and order a product. Stores no longer need to distribute flyer-style menus to each family,
Printing / delivery costs can be reduced. In addition, if the user has the user's portable terminal, he / she can select, order, and obtain a desired product without fail from the user's location.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of a first embodiment of the present invention.

FIG. 2 is a block diagram of a delivery center terminal according to the first embodiment.

FIG. 3 is a block diagram of a store terminal according to the first embodiment.

FIG. 4 is a block diagram of a user terminal in the first embodiment.

FIG. 5 is a flowchart in the first embodiment.

FIG. 6 is a system configuration diagram of a second embodiment of the present invention.

FIG. 7 is a block diagram of a user portable terminal according to the second embodiment.

[Explanation of symbols]

 DS, DS1 Delivery system 10 Delivery center terminal 16 Store information storage unit 17 Map information storage unit 18 Customer comment storage unit 20 Store terminal 26 Menu storage unit 27 Order menu storage unit 28 Menu history storage unit for each orderer 29 Ordered product identification information Generation unit 29a Predicted arrival time generation unit 29b Best selling item storage unit 30 User terminal 36 Identification information storage unit 37 Current location determination unit 37a GPS unit 37b Address information storage unit 37c Current location determination control unit 40 Wireless base station 50 User portable terminal

Claims (10)

[Claims] 1. A center terminal that receives access from a user and transmits information on a deliverable branch near the current location of the user to the user, and receives branch information transmitted from the center terminal, and stores the branch information. A user terminal capable of ordering goods by selecting a desired branch in the branch; a branch receiving an order from the user terminal, transmitting a list of deliverable goods to the user and instructing the branch to deliver the ordered goods An ordered goods delivery system, comprising: a terminal; and a network connecting the branch terminal, the center terminal, and the user terminal, respectively. 2. The ordered goods delivery system according to claim 1, wherein the information on the branch transmitted by the center terminal includes information on an order congestion status of the branch. 3. The ordered goods delivery system according to claim 1, wherein the branch information transmitted by the center terminal includes a map around the branch located near the current location of the user. 4. The ordered item delivery system according to claim 1, wherein the item list transmitted by the branch terminal to the user includes a photograph of the item in the item list. . 5. The ordered item delivery according to claim 1, wherein the item list transmitted by the branch terminal to the user includes a list of items that are frequently ordered at the branch. system. 6. The method according to claim 1, wherein when the condition of the ordered item is determined between the branch terminal and the user terminal, identification information for identifying the ordering user is transmitted to the user terminal. An ordered goods delivery system according to any one of claims 1 to 5. 7. When a condition of an ordered item is determined between the branch terminal and the user terminal, scheduled time information for delivering the ordered item to a user is transmitted to the user terminal. An ordered goods delivery system according to any one of claims 1 to 6. 8. The ordered goods delivery system according to claim 1, wherein the network is a public communication network. 9. The ordered goods delivery system according to claim 1, wherein the network is a mobile phone network. 10. The ordered goods delivery system according to claim 1, wherein said line network is the Internet.