JP2001175743A - Method and system for mail-order selling - Google Patents

Abstract

PROBLEM TO BE SOLVED: To perform safer mail-order selling by avoiding money trouble involved in a sale contract performed through a network. SOLUTION: This mail-order system makes a merchandise sales contract by utilizing a network constructed by mutually connecting a plurality of terminal devices through communication lines, there are a purchaser 1 accessing the network through a terminal device used by the purchaser oneself and a seller 2 presenting a home page, a site, etc., to the network and sells merchandise, and a mail-order support server 3 being the third party organization with respect to the purchaser 1 and the seller 2 is provided for this system. The server 3 is provided with a mail transmitting and receiving part 31 transmitting and receiving notification to/from the outside through the network, a price receiving part 32 receiving a price transmitted from the outside, a money transmitting part 33 transmitting a price to the outside and a managing part 34 which manages each of the parts 31 to 33 and also monitors transaction situation between the purchaser 1 and the seller 2.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a mail order method and a mail order system for buying and selling goods via a network such as the Internet or an intranet.

[0002]

2. Description of the Related Art In recent years, due to the spread and technical progress of personal computers and portable terminals, the Internet and intranet constructed by connecting these terminals to each other via telephone lines, dedicated lines, wireless lines, LANs and the like. And other networks are developing.

[0003] Conventionally, cases of buying and selling goods through such a network have been increasing. FIG. 4 is a block diagram showing a schematic configuration of a conventional mail-order system.

As shown in FIG. 1, a buyer 1 and a seller 2
Are connected to each other via a network. For example, a seller 2 presents a product catalog or the like on a homepage established on the Internet, and a buyer 1 accesses the homepage to make a purchase request. By putting it out, a sales contract is concluded. When the sales contract is concluded in this way, for example, the seller 2 confirms that the remittance has been made by the buyer 1, and then ships the product, or confirms that the product has arrived at the buyer 1. After confirming, buyer 1 has remitted to seller 2.

[0005]

However, in the mail order system according to the above-mentioned conventional system, the seller 2 does not send the goods despite the remittance of the buyer 1, or the seller 2 does not send the goods. In some cases, the buyer 1 does not remit money in spite of the shipment, which causes a financial trouble. In particular, in a sales contract through a network, it is difficult to confirm the identity of the contract partner, or the situation is liable to cause troubles such as a long distance.

Therefore, the present invention has been made in view of the above points, and a mail order method and a mail order method for avoiding financial troubles associated with a sales contract made through a network and enabling safer mail order. It is an object to provide a mail order system.

[0007]

Means for Solving the Problems The invention according to the present application has been made to solve the above problems, and the invention according to claim 1 relates to a network constructed by connecting terminals to each other by a communication line. A mail-order sales method for selling using,
The buyer pays for a sales contract established on the network to a third party,
Notify the seller that payment has been made from the buyer, and the third party remits the payment to the seller after receiving notification from the buyer that the product has been received. Things.

According to the first aspect of the present invention,
The merchant can send the merchandise after having deposited the price of the merchandise to a third party organization and confirmed this, thereby avoiding the danger of not paying the merchandise. On the other hand, since the price is paid to the seller by a third party after confirming that the product has arrived at the buyer, for example, the seller may fail to ship the product, or the product may not be delivered to the buyer due to a mail accident. If it does not arrive, payment by a third party can be prohibited. With these, it is possible to avoid financial troubles in mail-order sales via a network.

According to a second aspect of the present invention, in the mail order method according to the first aspect, the selling side notifies the third party that the shipment of the goods has been completed, and After receiving the product shipping completion notification from the seller,
A notification is sent to the purchasing side to confirm that the product has been shipped.

According to the second aspect of the present invention,
Since the third party and the buyer can know that the seller has completed the shipment, the third party and the buyer can grasp the progress of the transaction. Further, for example, when the product has not reached the buyer side, the buyer determines whether the reason for the non-delivery of the product is whether the buyer has not yet shipped the product or an accident at the time of mailing. be able to.

According to a third aspect of the present invention, in the mail order method according to the first or second aspect, a delivery agency for delivering the product is provided from the selling side to the purchasing side, and the product is delivered to the purchasing side. Inform the third party of this fact.

According to the third aspect of the present invention,
If the third party does not receive the goods receipt notification from the purchasing side, it can determine whether the notification is due to a mail accident or the negligence of the purchasing side.

According to a fourth aspect of the present invention, there is provided a mail-order sales system for selling using a network constructed by connecting terminals to each other via a communication line, wherein a sales contract made on the network is paid for. Means for receiving from the purchaser, means for notifying the seller that payment has been made by the buyer, and after receiving the notification that the merchandise has been received from the buyer, A mail order support server having means for remittance is installed on the network.

According to the fourth aspect of the invention,
The mail order support server temporarily stores the price of the product, and after confirming this, the seller can send out the product, thereby avoiding the danger of not paying the price. On the other hand, after confirming that the product has reached the buyer, the price is paid to the seller by the mail-order sales support server, so if the product does not reach the buyer, payment by a third party organization is required. Can be banned.

According to a fifth aspect of the present invention, in the mail-order sales system according to the fourth aspect, the mail-order sales support server, after receiving the commodity shipping completion notice from the sales side, This is to notify the purchasing side that the delivery of goods has been confirmed.

According to the fifth aspect of the invention,
Since the mail order support server and the purchaser can know that the seller has completed shipping, the mail order support server and the purchaser can grasp the progress of the transaction.

According to a sixth aspect of the present invention, in the mail order system according to the fourth or fifth aspect, when the merchandise is delivered from the selling side to the purchasing side and the merchandise is delivered to the purchasing side, the fact is notified. It has a delivery organization for notifying the third party organization.

According to the sixth aspect of the invention,
According to the notification from the delivery organization, the third-party organization can determine, if the goods receipt notification does not come from the purchasing side, whether it is due to a mail accident or the negligence of the purchasing side.

[0019]

DESCRIPTION OF THE PREFERRED EMBODIMENTS (Overall Configuration of Mail Order System)
An embodiment of the present invention will be described with reference to the drawings. FIG. 1 is a schematic configuration diagram illustrating a mail order system according to the present embodiment.

The mail-order system according to the present embodiment uses a network constructed by connecting a plurality of terminals to each other via a communication line to buy and sell goods.
As shown in FIG. 1, there are a buyer 1 who accesses a network through a terminal used by the user, and a seller 2 who sells a product by presenting a homepage or a site in the network.

In the mail order system according to the present embodiment, a mail order support server 3 which is a third party for the buyer 1 and the seller 2 is installed. As shown in FIG. 2, the mail-order sales server auto server 3 includes a mail transmitting / receiving unit 31 for transmitting / receiving a notification to / from the outside via a network, a price receiving unit 32 for receiving a price transferred from the outside, A remittance unit 33 for remittance of money to the outside, and a management unit 34 that manages these units 31 to 33 and monitors the transaction status between the buyer 1 and the seller 2.
It has.

The notification transmitting / receiving unit 31 communicates with the outside using communication means such as telephone, facsimile, mail, and electronic mail. Notifying the seller 2 that the purchaser 1 has paid the price, notifying the buyer 1 that the seller 2 has completed the shipment of the product, and distributing the product from the buyer 2 It receives a notification of receipt, or receives a product shipping completion notification from the seller 2.

The payment receiving section 32 receives payment paid from outside by registered mail, bank transfer, electronic money, or the like. In the present embodiment, the payment receiving section 32 mainly receives payment paid from the purchasing side.

The remittance unit 33 sends registered mail, bank transfer,
Alternatively, remittance is made to the outside by electronic money or the like. In the present embodiment, payment and deposit are mainly made to the seller 2.

The management unit 34 manages the processing in each of the units 31 to 33 and issues an instruction to each of the units 31 to 33. Each of the units 31 to 33 performs each processing in accordance with the instruction from the management unit 34. Execute. More specifically, when the notification transmission / reception unit 31 receives a notification from the outside, the notification transmission / reception unit 31 reports the fact and the content to the management unit 34, and performs a notification to the outside according to an instruction from the management unit 34. Payment receiving unit 32
Reports to the management unit 34 when there is a deposit from outside. In addition, the remittance unit 33 performs payment and the like according to the instruction from the management unit 34 according to the instructed time, amount, and remittance method.

The management unit 34 further includes a buyer 1 and a seller 2
Has a function of monitoring the progress of the transaction between the buyer 1 and the seller 2 in accordance with the content of the sales contract established between the buyer and the seller. That is, a document or e-mail describing the content of the sales contract is received from the buyer 1 or the seller 2, the content is grasped, and the amount of the price paid by the buyer 1 is
Manage the payment timing and payment method. In addition, the management unit 34
The shipping time of the goods sent from the seller 2 to the buyer 1,
Manage mailing methods, etc.

(Mail order method by mail order system)
Mail-order sales by the mail-order sales system according to this embodiment having the above configuration are performed as follows.

First, the buyer 1 accesses a seller's homepage or the like via a network, selects a product on the homepage, makes a purchase request, and concludes a negotiation (a sales contract) (FIG. 1). . Thereafter, the buyer 1 or the seller 2 is a third party (a mail order support server).
3 is notified of the contents of the sales contract, requests support, and the purchasing side 1 pays for the sales contract that has been established (FIG. 1). In this embodiment, the notification of the contents of the sales contract is
The e-mail is transmitted to the notification transmitting / receiving unit 31 of the third party 3 and the payment is performed by a bank transfer to the payment receiving unit 32 or electronic money.

Next, the third party 3 notifies the seller 2 of the payment from the buyer 1 (in FIG. 1). This notification is performed by e-mail and mail in this embodiment. By receiving this notification, the seller 2 can know that the buyer 1 has paid the price. Thereafter, the seller 2 ships the product (FIG. 1), and in the present embodiment, sends a product shipping notification to the notification transmitting / receiving unit 31 of the third party 3 by e-mail or the like (FIG. 1). In the present embodiment, after the seller 2 receives the product shipping notification, the third party 3 sends a product shipping confirmation notification to the buyer 1 by e-mail or the like (in FIG. 1).

Next, after the goods arrive at the buyer 1, the buyer 1 notifies the third party 3 of the goods by e-mail or the like (FIG. 1). After receiving the product receipt notification from the buyer 1, the third party 3 remits the price deposited from the buyer 1 to the seller 2 (in FIG. 1). This remittance can also be performed, for example, by bank transfer, transmission of electronic money, or sending registered mail.

(Effects of mail-order sales system and mail-order sales method thereby) According to the mail-order sales system according to the present embodiment, the price of the goods is temporarily stored by the third party 3 and after confirming this, Since the seller 2 can ship the product, it is possible to avoid the danger of not paying the price, and after confirming that the product has arrived at the buyer 1, the price is paid by the third party 3 to the seller 2. Since payment is made to the side, financial troubles can be avoided.

Further, in the mail order system according to the present embodiment, the third party 3 and the buyer 1 can know that the seller has completed shipping by the product shipping notification.
The third party 3 and the buyer 1 can grasp the progress of the transaction. Further, for example, when the product does not reach the buyer 1 side, the reason why the product did not reach is the buyer 3
The buyer 1 can determine whether this is due to the fact that has not been sent yet or an accident at the time of mailing.

(Modification 1) In the mail order system according to this embodiment, the following changes can be made.

For example, a time-up function is provided in the management unit 34 of the mail-order sales support server, which is a third-party organization, and when a notification from the buyer 1 or the seller 3 does not arrive even after a predetermined period, a transaction is performed. Requests for progress or suspension of transactions can be made.

That is, when the payment by the buyer 1 is not made within a predetermined period, the buyer 1 is notified of the request for payment, and when the payment is still not made, it is instructed that the shipping of goods should be stopped. In addition to notifying seller 2, notification indicating that there is a possibility that the shipping of the product may be stopped may be performed to buyer 1.

If the seller 2 does not receive the product shipping notification to the third party 3 despite the payment confirmation notification, the buyer 2 is requested to the buyer 2 to send the product promptly. If the product delivery notice still does not reach the third party 3, a notice is given to the seller 2 to the effect that there is a possibility that the price kept from the buyer 1 may be refunded to the buyer 1, and a predetermined period elapses. Even if there is no response from the seller 2, the buyer 1 may be refunded and the seller 2 may be notified of the refund.

[0038] Further, in spite of the fact that the goods sending confirmation notice is sent to the buyer 1 side, if the goods receiving notice is not received from the buyer 1 even after the lapse of a predetermined period, whether the goods have been received to the buyer 1 or not. A request may be made for a report as to whether or not the product is to be received, and a notice of merchandise receipt may be prompted. On the other hand, if the product has not actually arrived yet, the fact is reported to the third party 3 and the third party 3 informs the seller 2 that a mail accident may have occurred. Is preferably notified. When the buyer 1 does not respond to the request for the product receipt confirmation report, the buyer 1 is considered to have received the product and the seller 2 is notified that the price is to be remitted, and the buyer 1 is still notified within the predetermined period. When there is no response from the buyer 1, the payment may be remitted to the seller 2, and the seller 1 may be notified of the remittance.

According to such a modified example, when the buyer 1 has neglected the payment or the predetermined notification,
In the case where is sending out a product or giving a predetermined notification, it is possible to prevent the occurrence of a trouble beforehand and to ensure the progress of the transaction. Further, when a mailing accident or the like has occurred, the fact can be found at an early stage, and troubles caused by this can be prevented beforehand. As a result, the security of the transaction can be maintained more reliably.

(Modification 2) The following modifications can be made to the present invention. In the present modification, as shown in FIG. 3, a delivery institution 4 that performs delivery of goods from the selling side 2 to the purchasing side 1 is notified of the completion of shipment.

That is, the negotiation is completed (in the figure), and the purchasing side 1
When payment to the third party 3 is completed from the third party (in the figure), a payment confirmation notice is sent from the third party 3 to the sales side (in the figure). Upon receiving the payment confirmation notice, the selling side 2 sends out the goods to the purchasing side 1 by the delivery organization 4 (in the figure). The delivery organization 4 notifies the third party 3 of the completion of the shipment when the goods are delivered to the purchase side 1. By performing the 'shipping completion notification', the third party 3 can determine whether the product receipt notification does not come from the buyer 1 due to a mail accident or the buyer 1's negligence. Can be.

In the second modification, the purchasing side 1 that has received the product further performs a product content confirmation notification '. This product content confirmation notice 'indicates whether the product received from the delivery organization 4 conforms to the purchase contract, whether it is damaged, whether it is a defective product, or the like. And the third party 3 determines whether payment / payment to the seller 2 is possible or not.

That is, when the goods received by the buyer 1 are as desired and have not been damaged, the fact is notified to the third party 3 and the third party 3 receives the payment, and the third party 3 receives the payment from the third party. Make a payment. On the other hand, when the goods received by the buyer 1 are not as desired, damaged or defective, the third party 3 is notified of the fact, and the third party 3 receives the payment and pays the price. This is suspended and the sales side 2 is notified of the suspension.

Further, in the second modified example, when there is no delivery completion notification 'from the delivery organization 4 but a product content confirmation notification' from the purchasing side 1, the third party 3 does not send the content. A confirmation request may be made to urge the purchaser 1 to confirm the product contents. In this case, even if the content confirmation request has been made and the product content confirmation notice has not arrived from the buyer side 1 within a predetermined period, the time-up function pays the price to the seller side 2. May be notified to the purchasing side 1 and payment may be made to the selling side 2.

[0044]

As described above, according to the mail-order sales method and mail-order sales system of the present invention, it is possible to avoid financial troubles caused by a sales contract made through a network.
More secure mail-order sales can be made possible.

[Brief description of the drawings]

FIG. 1 is a block diagram showing a schematic configuration of a mail order system according to an embodiment of the present invention.

FIG. 2 is a block diagram illustrating a schematic configuration of a mail order support server according to the embodiment.

FIG. 3 is a block diagram showing a schematic configuration of a mail order system according to a second modification of the present invention.

FIG. 4 is a block diagram showing a schematic configuration of a conventional mail-order system.

[Explanation of symbols]

1 ... Buyer, 2 ... Seller, 3 ... Third party organization (mail order support server),

Claims (6)

[Claims] 1. A mail-order selling method for selling using a network constructed by connecting terminals to each other via a communication line, wherein the buyer pays a sales contract made on the network for a third time. The third party notifies the seller that payment has been made by the buyer, and the third party receives a notification from the buyer that the product has been received. And then remitting the price to the selling side. 2. The mail-order selling method according to claim 1, wherein the selling side notifies the third party that the shipment of the goods has been completed, and the third party receives the mail from the selling side. A mail order method comprising: notifying the purchasing side that the product has been shipped after receiving a product completion notification. 3. The mail-order sales method according to claim 1, further comprising: providing a delivery agency for delivering the product from the selling side to the purchasing side, and notifying the delivery when the product is delivered to the purchasing side. A mail order method characterized by notifying a three-party organization. 4. A mail order system for selling using a network constructed by connecting terminals to each other via a communication line, comprising: means for receiving, from a purchasing side, a price of a sales contract established on the network. , Means for notifying the seller that the payment has been made by the buyer, and after receiving the notification that the goods have been received from the buyer,
A mail-order sales system, wherein a mail-order sales support server having means for remittance of the price to the selling side is installed on the network. 5. The mail-order sales system according to claim 4, wherein the mail-order sales support server confirms the shipment of the product after receiving the notification of the completion of the product shipment from a sales side. The mail order system notifies the purchase side of the purport. 6. The mail order system according to claim 4, wherein the merchandise is delivered from the selling side to the purchasing side, and when the merchandise is delivered to the purchasing side, the fact is notified to the third party organization. A mail-order system comprising a delivery organization for notifying the customer.