JP2001155059A - Method for distributing home delivery - Google Patents

Abstract

PROBLEM TO BE SOLVED: To solve the problem of a simple distribution or transportation since the circle of human communication with a client and a recipient can not be improved even when the delivery trader distributes an article to the recipient corresponding to the client. SOLUTION: A delivery man or provider 16 of services spreads the circle of communication, namely, mental communication by exciting topics by carrying an organic or inorganic object such as pet corresponding to the taste of a service recipient 15 as a user. Corresponding to the request of the recipient 15, the article and services are speedily provided while effectively utilizing an Internet 11 and portable information equipment 28.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a method of ordering and supplying goods and services using a home delivery service.
In particular, for the purpose of promptly promoting sales and logistics, a method for promoting the exchange of service providers between service recipients who are users and those engaged in home delivery, and providing goods and services quickly. About the method.

[0002]

2. Description of the Related Art Conventionally, courier services have been quickly and safely delivered from a client to a delivery destination while maintaining quality. However, courier service has just improved the quality of delivery. For a long time, customs have been used to visit private homes to take orders, but now they are almost gone.

[0003] Advertising has been carried out using flyers, faxes, newspapers and other communication media.

[0004]

However, courier services only deliver, while flyers, newspapers, and faxes use one-way advertising as a medium of communication.
An ordinary seller who is a service provider cannot know.

[0005] TV shopping using a TV, radio, and Internet shopping using an Internet homepage actually exist. However, since there was no communication with the user and this was a one-way street, it often caused trouble.

[0006] The products displayed on the TV are cool and easy to use, so if you order by phone and get it, you will receive something different and it will not be put to practical use or you will join a course in English conversation. There are many complaints that a difference has occurred and that it has not worked.

[0007]

In order to solve the above-mentioned problems, according to the first aspect of the present invention, a courier who is a service provider, that is, a provider of goods and services, is a user and a service provider. In order to expand the circle of interaction with the person, the home delivery is first performed with a tangible or intangible object such as a pet according to the user's preference.

[0008] The relationship of trust between the service provider and the user, i.e., the user, is improved, and the user requests the home delivery person for orders in various fields.

The service provider responds promptly according to the request of the client who is the recipient. The goal can be achieved instantly by using the Internet and mobile devices as requested.

The elderly, the sick, the handicapped, and the solitary, who should be called the weak, seek emotional exchanges, and various services are included therein. Local government and administrative measures will also be required.

According to a fourth aspect of the present invention, the service center is provided with various databases corresponding to various demands, and all databases on the earth can be accessed using the Internet network.

In order to answer the request of the service recipient (15) at any time and instantaneously, the operation (4) is performed.
In addition to 10), an automatic answering device (405), an automatic receiving device (404), and a speech synthesis and recognition device (406) are provided at the service center (26).

[0013] Claim 6 describes the taste of the recipient so that the recipient (15) can immediately deliver the goods and provide the service.
Lifestyle is recorded on a database, and goods and services are loaded on a transport vehicle, and the area is regularly visited to quickly respond.

Claim 7 shows the detailed contents of the service of the service receiver.

[0015]

DESCRIPTION OF THE PREFERRED EMBODIMENTS Before describing embodiments of the present invention, the positioning of the present invention will be described. The home delivery service is a service in which a post office, a private company, or the like delivers an article to a destination at the request of a client.

Courier service, which is a meticulous service (hereinafter referred to as a service), has been rapidly developing as a consumer, in this case, a "service recipient". This is because the number of dual-income households is increasing and the house is often absent during the day. Japan's proud distribution revolution is a system that enables prompt delivery at specified dates and times, day or night.

On the other hand, the number of working households has increased, and the number of elderly people living alone has rapidly increased with the aging of society. The number of old people living in urban and rural areas has also increased sharply. The elderly living alone in urban and rural areas are steadily increasing.
The excitement of receiving items delivered from separated family members, relatives, and acquaintances is devastating.

The distribution service of shipping is performed via a third party. Third-party service providers have more opportunities to interact with consumers, i.e., recipients of services.

From another point of view, the third party is a service provider. Hereinafter, in the present invention, it is desired to define a “service provider” via a distribution service called home delivery and a “service recipient” as a consumer.

Hereinafter, embodiments of the present invention will be described with reference to the drawings. FIG. 1 is an overall system diagram showing the configuration of the present embodiment.

Before describing the overall system diagram, the purpose of the present invention will be clarified. It looks as if the home delivery service according to the present invention is configured using the Internet network 11 as a medium as shown in FIG.

However, the present invention provides services which cannot be covered by the Internet, or in a broad sense, IT (information technology), as well as utilizing the rapidly developed global Internet. That is, the improvement of the exchange of human relations between the service provider and the recipient.

In FIG. 1, reference numerals 13 and 14 denote ordinary households. Thirteen homes are equipped with telephone lines, devices connected to the Internet, and telephones.

However, there are no telephone lines in the 14 houses.
However, the courier, ie, the service provider 16,
I went to the home of No. 4 and had a conversation. It's hard to talk about delivering goods and talking with 15 elderly people. Fifteen
The service provider 16 is accompanied by a dog 17 which is a favorite pet of the elderly.

In the example of FIG. 1, the favorite dog of the elderly 15 is accompanied, but the 16 service providers bring other pets, robot pets, flowers, pictures, etc. according to the preference of the elderly and have a conversation. May be used.

An old man living alone has his favorite pets 17 and 1.
Being able to have a peaceful conversation with the 6 service providers is a way to enrich your life and make your life more enjoyable.

The 15 elderly people and the elderly are the service providers 1
6. Not only transportation of courier service, but also friendliness and trust will be born naturally. Therefore, the trust relationship between the 16 service providers and the service receiver 15 is further improved.

As the circle of exchanges expands, 15 service recipients will consult daily and submit various orders to 16 providers. In this case, the 16 service providers play the role of sales.

There are 16 service providers from household goods and groceries to various services. It is painful for the elderly and the sick to go shopping. Sometimes they need to take care. You'll also want to ask for the little things in your daily life, house cleaning, cooking, and furniture repair.

The home delivery business is a distribution business in which goods are quickly delivered to anywhere in the country. With the rapid development of Internet technology, it will be a powerful ally for the elderly and the sick.

[0031] The service provider 16 blooms in small talks with the service recipient 15 who is sick, such as the elderly, brings the 15 favorite pets 17 and the flowers 18 and talks peacefully about the pets and hobbies. Progresses and the place softens.

[0032] The healing of a person's heart is of invaluable value beyond money. The courier, a service provider, can build rich trust with the recipient, the user. Therefore, in this case, the vulnerable recipient will be willing to ask the supplier for anything or consult with him as a place of heart.

In the near future, due to the increase in the number of elderly people and the decrease in productivity in Japan, it is considered impossible to provide detailed and administrative services. ADVANTAGE OF THE INVENTION According to this invention, if the courier service and the internet are combined well, the various services which cannot be controlled by the government can be provided.

When the service provider 16 carries 28 mobile phones and portable information devices and delivers home delivery services, the service provider 16 can promptly place an order from the service receiver described above to the service center 26.

The service center 26 is established if it has a server or a personal computer 27 and a database 30 at a minimum.
While receiving orders for goods requested by 15 users,
If you contact the delivery company immediately, the delivery car 19 will deliver.

In the database 28, personal information is recorded in a customer list. Various information such as personal relations of relatives and close acquaintances, tastes, preferences, body dimensions when ordering clothes, and the like, as well as home composition, are managed in a database.

In another database, a list of goods and services according to the order of the user 15 is recorded.
While talking with the user 15, the service provider 16 can display the catalog service information from the portable device 28 at the location on the screen of the portable device 28, or print the information from the screen on the portable device 28, or print it from a portable printer (not shown) as necessary. It can also be provided to a user who is a service recipient.

The contents of services provided by the user 15 are various from daily necessities, medical care, entertainment, human relations, in this case, introduction of a hobby circle, education, stakeholders, and the like. The service center 26 needs to be equipped with data that satisfies the needs of the user.

The service center 26 is equipped with an automatic response device 405 to which computer telephony (CT) is applied as shown in FIG.

For example, if the hobby of the user 15 is travel, the scenery of the scenic spot according to the user's request can be provided to the user's terminal device and the TV with a sense of realism regardless of whether it is in or outside of Japan.

The home 13 is a diagram in which Internet equipment is connected to the home via a telephone line via 20 routers.
Reference numeral 21 denotes a multifunctional telephone with a facsimile, and reference numeral 22 denotes a digital TV and a two-way TV for searching and shopping.

Reference numerals 23 to 25 denote information home appliances connected to a refrigerator, a washing machine, a cooker, and the like via an Internet line.
The user can perform these operations even outside the home.
Reference numeral 29 denotes a surveillance monitor camera which is installed outside or inside a house and is used as a security means against fire, theft and the like.
The refrigerator receiver's door panel may display the service recipient's favorite menu and food materials on the liquid crystal screen of the panel through the Internet.

FIG. 2 shows a conversation between a service provider 16 and a home without a telephone. 16 providers are 15
Courier service to 15 recipients and have warm communication with 15 recipients in daily conversation.

The service provider is accompanied by fifteen favorite pets 17 of the recipient in order to have a friendly conversation with the recipient. As a matter of course, the pet becomes familiar with the pet 15 and the provider 16 flies with the pet 15 and talks with the recipient.

The service recipient 15 in FIG. 2 shows an example of a weak person. Accordingly, 16 providers, including mental health care including medical care and welfare, provide meticulous services, and arrange necessary items and services using 28 mobile devices as required.

Medical and welfare services are provided in cooperation with local government organizations and medical institutions. It is a feature that the present invention can solve gaps that cannot be supplemented in terms of administration.

FIG. 3 shows a near future digital home. A home router 20 is connected to the Internet 11. The router 20 can be shared with a router or a server provided that the router function is mounted on a personal computer 302 or a server (not shown).

A personal computer 302 is connected to a home LAN 301,
A home office is configured by connecting OA equipment such as a multifunction telephone 21 with a printer 303 FAX.

Reference numeral 22 denotes a digital TV, which is bidirectional, digital on demand, and can receive not only ordinary TV broadcasts, but also entertainment videos, shopping, and other information at the request of the user 15. .

Reference numerals 23 to 25 denote home electric appliances described with reference to FIG. 1, which are connected to the LAN 301 including 31 baths.
29 is a surveillance camera. The service recipient 15 has a conversation with an external courier 16 on a portable device 28. The portable device 28 inside the home shown in FIG. 3 is capable of conversation with the outside of the house and communication with information devices inside. As described above, the door panel of the refrigerator has an indicator such as a liquid crystal panel, on which cooking methods, menus, and food materials are delivered from the service center and displayed.

An information device and a TV in the home are provided with an interface based on Blue Tooth (Bluetooth) using a small radio wave, so that information can be wirelessly exchanged separately from the home LAN 301.

FIG. 4 shows details of the service center 26. A connection is made from the Internet network 11 to the server 401 of the service center. The server 401 has a built-in router. The router analyzes the data according to the network protocol and determines the transfer destination.

Until the server / router 401 is reached, it is reached from the backbone network via some network routers to the 401.

The server / router 401 is connected to the LAN 402 in the service center. Service centers always provide new services in response to the demands of the times. The database 403 stores customer personal information and various data requested by the customer.

As the data capacity increases, the quality of service improves as the data is updated to the latest data and fresh information is always stored.

The service center operates 365 days a day, 365 days a year, and provides services to customers. 404 automatic call distribution system (AC
D), a voice response system (VRS) 405, and a voice synthesis / recognition device 406.

By providing 404, 405, and 406, unmanned operation and labor saving can be realized, and a 24-hour system can be efficiently operated.

In response to the request of the service recipient, the service center shown in FIG. 4 receives orders for medical care, welfare, education, entertainment, shopping, travel, foodstuffs, meals, etc., and immediately delivers the goods to the recipient. Provide information.

The automatic call receiving device 404 (AVD: Auto)
"Matic Call Distribution" can average the load with a function of evenly distributing the information to reception operators. The reception operator 413 responds while interviewing the service recipient using the telephone 409 connected to the PC 408, the microphone 411, the speaker 412, and the camera 410.

The automatic response device 405 (VRS: Voice)
e Response System) is only an announcement that if you have a single representative phone number and toll-free number, you can press 1 for orders, 2 for product inquiries, and 3 for various consultations. good. If the service recipient remembers one representative phone number, he or she can do everything.

The speech synthesis / recognition device 406 can be used together for automation. The reception operator 413 conducts an interview via the PC 408 according to the contents of the service.
If it is a consultation for troubles, the other party's TV phone 2 shown in FIG.
An interview is conducted via 1, 302.

When the operator 413 alone cannot cope with the situation, the counseling specialist registered in the database 403 is immediately called and transferred.

When information that is not registered in the database 403 is requested, the information is automatically connected by 404 or 405 or connected to a database in another network by the operator 413. Since it is connected to the global Internet network, it can be accessed on the earth regardless of the case.

Reference numeral 407 denotes a facsimile / printer which leaves print data as required and transmits / receives PAX as requested by a receiver or a user.

FIG. 5 shows the internal configuration of the server / router 401. It comprises a network OS 501, various communication interface protocols, and hardware 503.

The communication interface 503 includes an interface 504 with the Internet network 11, a telephone network, an IS
Interface 505 to DN network, public wireless PLM (P
public Land Mobile Network
k), PDC (cellular telephone), interface 506 with PHS, modem, interface 5 with XDS
07, premises, home wireless interface, Bluetooth, IrDA (infrared) 508 and LAN TCP /
IP protocol 509, local LAN interface 5
10.

The communication interface 503 includes a protocol and interface hardware. 28 mobile information devices are public wireless, mobile Internet PL
In M, in the premises, and at home, it can be connected to various information devices, audio / home appliances, and the like via 508 small radio waves, light, and a connection cable 512.

FIG. 6 shows an example in which the courier company and the service provider 16 shown in FIG. 2 visit the recipient's home 15 and provide negotiations and services while blooming in small talk.

Step 601 shows a process in which the service provider 16 as a home delivery company delivers home goods in FIG. In step 602, the user, the service recipient, contacts 15 in FIG.

In step 603, the conversation with the service recipient is expanded. The provider 16 enlivens small talk with a pet, a plant, a picture, etc. according to the taste of the recipient.

In step 604, the order of the recipient 15, the contents of the service, and the quality are casually heard from the small talk. If there is a request, the process proceeds to step 605. If there is nothing, the talk will be further enriched, the circle of exchange will be expanded, and the schedule of the next visit will be announced, and in this case, it will be raised.

At step 605, a meeting is held for the details of the recipient 15. The order of the recipient 15 and the details of the service are discussed using the portable information device 28 until they are satisfied.

In step 606, negotiations are made on prices for goods and services. If the recipient 15 is a weak person such as an elderly person or a handicapped person, the provider 16 consults with the local government and the government, consults about care and expenses, and negotiates inquiries on behalf of the 15 recipients.

At step 607, the contents of the service, that is, the negotiations are put together, and the specific goods service is presented. In step 608, the service provider 16 makes an arrangement by accessing the service center 26 from the terminal device 28.

At step 609, the goods and services are promptly delivered and provided to the recipient 15. The distributor can place the necessary articles based on the past data on the transport vehicle 19 and travel around the urban area and the rural areas, and can immediately deliver the goods to the user, the recipient.

At step 610, settlement is performed. In step 11, it is determined whether the e-commerce (electronic settlement) is to be paid in cash, or is to be paid by the local government or the government, and the processing is performed in steps 612 and 613.

The home 13 shown in FIG. 3 constitutes a digital home connected to the Internet, and the service provider and the receiver can place an order while using terminal equipment and information equipment, and can make an order by e-commerce. Electronic payment is possible.

However, generally, people want communication with people. For users who are busy and have no free time, such as working together, having a home office such as 13 has tremendous benefits such as shopping, medical services such as arranging medicine, home security, and opening up from domestic work. is there.

On the other hand, a service recipient who can be said to be a vulnerable person can obtain more convenience. Contact with delicate local governments and government offices is left to the courier service provider. And you can get the convenience that makes your daily life deterministic.

In the above-described embodiment, the delivery service and the new service using the Internet are provided.
Milk delivery or just a regular phone call instead of the Internet.

[0081]

As described above, according to the present invention,
In addition to delivering goods to users who are recipients through courier service providers, we also provide consultation, order goods, and request services for the elderly, the sick, and the disabled who can be said to be particularly vulnerable. It will be possible to provide new services that bridge administrative gaps in receiving, welfare, and medical services.

[Brief description of the drawings]

FIG. 1 is a diagram showing an overall configuration of an embodiment of the present invention.

FIG. 2 is a diagram showing a configuration of a dialog between a service provider and a receiver in the embodiment.

FIG. 3 is a diagram showing an internal configuration of a home in the embodiment.

FIG. 4 is a diagram showing a configuration of a service center in the embodiment.

FIG. 5 is a block diagram of an internal configuration of a server of a service center.

FIG. 6 is a flowchart showing a dialogue process between a service provider and a receiver.

[Description of Signs] 11 Internet network 12 Public wireless base station 13, 14 Home 15 Service recipient 16 Service provider 17 Pet 18 Personalized goods 19 Delivery vehicle 20 Router 21, 409 Multifunctional telephone 22 Digital TV 23, 24, 25 Home appliances 26 Service center 27, 302, 408 Personal computer 28 Portable information device 29 Monitor 30, 403 Database 31 Bath 201 TV antenna 301 Home LAN 401 Server 402, 511 LAN 404 Automatic receiving device 405 Automatic answering device 406 Voice synthesis / recognition device 303 , 407 Printer / FAX 410 Camera 411 Microphone 412 Speaker 413 Operator 501 Network OS 502 Management software / driver 503 Communication interface unit 504 Internet router 505 Telephone line, ISDN network interface 506 Public wireless interface 507 Modem / XDSL 508 Bluetooth / Irda 509 TCP / IP protocol 510 LAN interface 512 Connection cable

Claims (7)

[Claims] 1. In a distribution business that operates a courier service, a courier delivers a pet or other object of interest according to the user's preference, stairs for prompting interaction, and a service recipient who is a service recipient. And the order of inputting goods and services to the service center (26) using the means of the portable information device (28) and the service center (2).
6) Information on goods, services, price, and quality of the ordered product is notified to the service recipient, an order is received, a service center (26) arranges delivery of the goods and services, and a method of settlement of the goods and services is performed. Deciding between the user and the user. 2. The delivery service according to claim 1, wherein the service includes arrangement of daily necessities, medical care, welfare, entertainment, and a place for human exchange according to a request of a service recipient. the method of. 3. A pet brought by a courier in order to promote interaction with a service receiving user is a pet robot, a book, music, a novel, a sentence, a public topic, in addition to an animal.
2. The courier delivery method according to claim 1, wherein the delivery method is tangible or intangible including sports. At least the service center (26) has a database for responding to requests for receipt of various directions, further has a database via another Internet network, and has a data network via another Internet network. A courier delivery method characterized by expanding the search to a regional scale. 5. An automatic answering device (405) for providing instantly necessary information to a courier who has visited the recipient, day or night, at the request of the recipient, or at a time. , An automatic call receiving device (404), and a voice synthesis recognition device. 6. A request from a service recipient (15),
Store personal information of the recipient in advance in the database of the service center (26) for quick home delivery,
A courier delivery method characterized in that goods, tangible and intangible services are loaded on a transport vehicle or the like, periodically patrol, and instantly delivered as requested. 7. The service form according to claim 1, wherein the form of service includes house cleaning, cooking, repair and the like at the request of the recipient.
Courier delivery method.