JP2001134663A - Sales system using communication network and recording medium - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a sales system which sells merchandise, especially, accessories between a customer computer and a sales side computer respectively connected to a communication network and can positively appeal specified merchandise or service to a customer resulting in the sales of merchandise, etc. SOLUTION: A sales side computer 200 operates the interface character IFC of a customer side computer 200 through a communication network 300 and executes customer reception in speech and operation, etc. The interface character IFC makes the customer select accessories desired to be purchased or is made to coordinate the accessories.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

The present invention relates to a sales system for goods and services using a communication network and such a sales system led by a seller, as well as furniture, flowers,
The present invention relates to a sales system for goods and services with high fashionability such as apparel accessories using such a communication network. The present invention also relates to a computer-readable recording medium on which a program for implementing these sales systems is recorded.

[0002]

2. Description of the Related Art In recent years, communication networks, particularly the Internet, have been used to advertise products or services to customers and to sell products and the like. For example, on a virtual shopping mall Internet site called a shopping mall, a new product, a campaign product, and the like are posted and the product is sold. When a general user, that is, a customer, accesses the virtual shopping mall, a homepage provided by the site is displayed on a display of the customer-side computer. The customer repeats the operation of clicking a menu or button on a GUI (Graphical User Interface) an appropriate number of times. As a result, a file describing the contents of the target product or service can be reached, and it is extremely easy to use. “GUI” is a type of screen format. The user can perform operations such as selecting a command, starting a program, or viewing a list of files by designating icons or menu items on the screen.

[0003] In the case of selling goods or the like using the Internet, GUIs provided from various sites such as the Internet are designed to attract the user's (customer's) attention or to use the GUI easily. Ingenuity has been devised. For example, color, use of video, fluctuation,
Various methods such as flash are used. In particular, at a site having a commercial purpose such as a shopping mall, attracting the user's attention and arriving at a predetermined file is one of the most important factors in sales. Therefore, various methods such as the above-mentioned flashy colors, moving images, fluctuations, and flashes are used.

In recent years, a user interface on a general user's computer, in particular, a graphic representation of a person or an animal on a GUI, that is, an interface character (I).
FC) appears. There are also components that can be moved, contracted, changed in expression, or expressed using characters or sounds. For example, "Microsoft Agent" (a trademark of Microsoft) is a trademark of "Microsoft Windows" (a trademark of the company).
The character is displayed on the UI, and according to the user's input,
It is a component that makes it possible to move and talk with this character only by simple programming. This component includes an IFC core component and an interface character.

[0005]

However, there is a limit to the appeal by various methods performed when selling products and the like on the Internet homepage described above. In addition, since the menu selection itself is left to the user's intention, it is passive from the sales site side. From such a viewpoint, there has been a demand for the development of a sales system that can surely appeal to a customer for a specific product or service and that leads to sales of the product or the like.

[0006] In particular, in the sale of clothing items, in the above-described sales on the Internet homepage, the customer had to select and purchase the clothing items at his own discretion without any advice. Furthermore, in the sale on the Internet homepage, information on the fabric cannot be transmitted accurately, and data on the actual cutting width such as the shoulder width and sleeve length of the buyer cannot be known accurately.
It has been said that it is not possible to select and purchase custom-made accessories for such reasons. There is also a similar problem with ready-made products and easy-order products that are abbreviated as hanging. Furthermore, in many cases, the person himself / herself does not know whether or not a piece of clothing is suitable when worn, and tends to be unable to make a decision immediately compared to other products. From the point of view of the sales side, it was not so-called "hidden", but it did not lead to sales results. Therefore, there is a demand for a sales system that serves as a trigger (trigger) for making a purchase decision by a customer who seems to be indecisive.

[0007] The components for displaying the above-mentioned interface characters on the display are intended to perform the operations and remarks assumed by the software in advance, but a method of selling using the components is presented. And no suggestion exists.

[0008] The present invention has been made in view of such a conventional problem, and it is possible to actively promote a specific product or service to a customer, and to sell the product or the like. The purpose is to provide a sales system that can do it. At the same time, it is another object of the present invention to provide a sales system capable of effectively utilizing interface characters full of humanity and leading to sales of products and the like.

[0009] Another object of the present invention is to provide a sales system in which sellers take the initiative in purchasing clothes, especially in the sale of clothes, so that even indecisive customers can make purchase decisions. And It is still another object of the present invention to provide a sales system in which a customer can select and purchase custom-made accessories while staying at home. It is another object of the present invention to provide a computer-readable recording medium on which a program for implementing these sales systems is recorded.

[0010]

In order to solve such a conventional problem, the present invention according to the first aspect of the present invention provides communication between a customer computer and a sales computer connected via a communication network. Is a sales system using a communication network that sells goods and services by opening the home page of the seller on the computer on the customer side, and the products and services to be sold, the order results, and the types of opened files・ Enter a program that defines updatable rules for associating customer past information such as the use of the help function with the selling computer, and store various customer past information sent from the customer computer to the storage device of the selling computer. Is accumulated for each customer, and when the same customer computer accesses the sales computer again, The customer's past information is called from the storage device and the contents of the homepage are customized according to the rules and transmitted to the customer's computer. Then, the customized homepage is opened on the customer's computer, and the customer is selected from the goods and services to be sold. The information associated with the past information is preferentially displayed. As a result, the customer knows that the opened home page is customized for himself, and has a feeling of closeness to the home page. The closer the psychological distance between the customer and the seller is, the easier it is to sell. On the other hand, the sales side can expect the improvement of sales because it can grasp the propensity and the nature of the customer's shopping from the past records and can attack the sales of goods and services.

According to a second aspect of the present invention, according to the first aspect of the present invention, the customer service such as speech and action can be determined by a selling computer via a communication network. Is input to the sales computer and / or the customer computer. This makes it possible to execute a seller-driven aggressive sales method by making full use of this video expression in selling products and the like.

Furthermore, the present invention described in claim 3 is characterized in that, in the present invention described in claim 2, the image expression is an interface character such as an animation or a person image. This makes it possible to employ a character that is more familiar.

According to a fourth aspect of the present invention, in accordance with the third aspect of the present invention, a plurality of interface characters are provided which coordinate differently with respect to goods and services in terms of specialty, design tendency, and the like. It is characterized in that the program is input to a sales computer and / or a customer computer. This allows
The customer can select a desired type of interface character from the plurality of interface characters projected on the customer's computer. This information is input to the selling computer through a communication line.

According to a fifth aspect of the present invention, in the third or fourth aspect of the present invention, the goods / services are accessories, and when selecting the accessories, the customer is coordinated with an interface character. Entering a program that sets rules to determine the clothing item of the seller into the selling computer, the customer indicates yes or no with respect to the determined clothing item projected on the customer computer, and transmits the said clothing item through the communication line. It is characterized in that it is inputted to a selling computer.

According to a sixth aspect of the present invention, in accordance with the fifth aspect of the present invention, when selecting an accessory, a fashion show of the accessory coordinated by the interface character is performed on the computer on the customer side. A program that defines the rules is input to the selling computer. This allows the customer to objectively view the overall image of the selected garment.

According to a seventh aspect of the present invention, in the sixth aspect of the present invention, an image input unit for capturing an external image is provided in the customer computer, and the image captured by the image input unit is provided. A program defining rules to be used as a model of a fashion show is input to a selling computer. This allows the customer to objectively see the overall image when the selected clothing item is worn by himself.

Further, according to the present invention described in claim 8, in the present invention described in any one of claims 1-7, an image input unit for capturing an image of a customer's body type is provided on the customer's computer. The image captured by the image input unit is sent to an image processing unit provided in a selling computer, and after two-dimensional images are three-dimensionally processed, dimensions of clothing items suitable for customers are determined. As a result, it becomes possible to collect customer's cloth cutting data on the selling computer. In addition, the customer can select and purchase custom-made accessories while staying at home.

Further, according to a ninth aspect of the present invention, in the eighth aspect of the present invention, the image processing section compares typical physical information such as height and weight with previous dimension data for the customer. And a step of inputting a program that defines rules so as to easily analyze the received image into the selling computer. As a result, it is possible to collect data for cutting the fabric of the customer with a relatively short program and a small memory.

Further, according to the present invention as set forth in claim 10, in the present invention as set forth in any one of claims 4-9, after the customer selects the clothing item desired to be purchased, the customer selects the clothing item to be purchased. Designs, patterns, patterns, colors, etc. are output as reduced color prints, and clothing fabric is attached to the surface of the color prints constituting the sample book or the page on the opposite side of the spread color prints and sent to the customer. The program is characterized in that a program defining rules for issuing such a command is input to the selling computer. As a result, it becomes possible for the customer to look at the actual fabric and obtain the consent, and then manufacture the garment.

The present invention according to claims 11 to 17 relates to a computer-readable recording medium on which a program for realizing a sales system using the network is recorded. According to a second aspect of the present invention, a communication is performed between a customer computer and a sales computer connected via a communication network, and a sales home page is opened on the customer computer. A computer-readable recording medium on which a program for selling goods and services is recorded, and the goods and services to be sold, and past customer information such as order results, types of opened files, and use of a help function, Enter the updatable rules to associate with the selling computer, store the various customer past information sent from the customer computer in the storage device of the selling computer for each customer, and send the same customer computer to the selling computer. When it is accessed again, the customer's past information on the customer is retrieved from the storage device and To customize the contents of the homepage and send it to the customer's computer. Then, open the customized homepage on the customer's computer, and prioritize the products and services to be sold that are linked by the customer's past information. Provided is a computer-readable recording medium on which a program for executing each step of displaying and displaying is recorded.

According to a twelfth aspect of the present invention, in accordance with the eleventh aspect of the present invention, a customer service such as a speech or an operation can be determined by a selling computer via a communication network. Is added to a homepage, and a program for executing a seller-led sales method by making full use of this video expression is recorded.

Furthermore, the present invention described in claim 13 is characterized in that, in the present invention described in claim 12, the image expression is an interface character such as an animation or a person image.

According to a fourteenth aspect of the present invention, in accordance with the thirteenth aspect of the present invention, a plurality of interface characters each having different coordinations such as specialty fields, design tendencies, etc. are displayed on a customer side computer. A program for executing each step of inputting the interface character selected by the customer from the plurality of interface characters projected on the side computer to the sales side computer through the communication line is recorded.

According to a fifteenth aspect of the present invention, in the invention of the thirteenth aspect or the fourteenth aspect, when selecting a clothing item, the clothing item of the customer is determined by coordinating the interface character. A program for executing each step of inputting a customer's intention of yes or no to the selling computer through the communication line with respect to the determined accessories displayed on the computer is recorded.

Further, according to the present invention as set forth in claim 16, in the present invention as set forth in claim 15, when selecting clothing items,
A program for executing a step of performing a fashion show of the clothing item coordinated by the interface character on the customer-side computer is recorded.

According to a seventeenth aspect of the present invention, in accordance with the sixteenth aspect of the present invention, a step of using an image captured by an image input unit provided in a customer-side computer as a model of a fashion show is executed. The program is characterized by recording a program to be executed.

Further, the present invention according to claim 18 is the present invention according to any one of claims 11 to 17,
The body image of the customer captured by the image input unit provided on the customer computer is sent to the image processing unit provided on the sales computer, and the two-dimensional image is three-dimensionally processed. A program for executing the step of determining is recorded.

Further, according to the present invention described in claim 19, in the present invention described in claim 18, the image processing unit has a height
A program is recorded for comparing typical physical information such as weight with previous dimension data for the customer and executing a simple analysis of the received image.

Further, the present invention according to claim 20 is the present invention according to any one of claims 14 to 19, wherein
After the customer selects the clothing item he / she wants to purchase, the design / pattern / pattern / color of the selected clothing item is output as a reduced color print, and the color print of the surface or spread of the color print constituting the sample book is output. Is characterized by recording a program for executing a step of giving a command to attach a piece of clothing material to a page on the opposite side and send it to a customer.

The present invention according to claims 21 to 23 relates to a sales system using a seller-led network. According to a third aspect of the present invention, a communication is performed between a customer computer and a sales computer connected via a communication network, and a sales home page is opened on the customer computer. A sales system using a communication network that sells goods and services, in which interface characters such as animations and person images that can determine customer service such as remarks and actions by a sales computer via the communication network. A program to be added to the homepage was input to the selling computer and / or the customer computer, and rules were established so that, when selecting goods and services, the purchase of goods and services of the customer was decided by the seller under the coordination of the interface character. Enter the program into the selling computer Using a seller-initiated communication network characterized by inputting the customer's yes or no intention of the determined purchase / service projected to the selling computer through the communication line to the selling computer. Provide a sales system. As a result, for the indecisive or undecided customers who can be seen as they are when purchasing clothing items, the seller will take the initiative in coordinating and proposing, and the customer will simply indicate yes or no, Make purchasing decisions easier.

According to a twenty-second aspect of the present invention, there is provided the present invention as described in the twenty-first aspect, wherein a plurality of interface characters are provided for coordinating goods and services in different fields such as specialty fields and design tendencies. The program is input to the sales computer / or the customer computer, and the interface character of the type desired by the customer selected from the plurality of interface characters projected on the customer computer is input to the sales computer via the communication line. It is characterized by the following. Since the customer has selected a preferred type of interface character, the purchases / services selected by the seller are also in accordance with the customer's preference.

Further, according to the present invention described in claim 23, in the present invention described in claim 22, when selecting a desired type of interface character from a plurality of interface characters, each interface character is transmitted to a customer. It is characterized by two-way or one-way communication, such as presentations and dialogues that sell itself. In order to delegate the authority to determine the goods / services to be purchased by the customer to the interface character, the customer is required to fully understand the characteristics of the interface character and then select any one of the interface characters.

The present invention according to claims 24 to 26 relates to a computer-readable recording medium on which a program for realizing a sales system using the seller-led network is recorded. According to a fourth aspect of the present invention, a communication is performed between a customer computer and a sales computer connected via a communication network, and a sales home page is opened on the customer computer. A computer-readable recording medium on which a program for selling goods / services is recorded, such as animation / personal images, etc., which can determine customer service such as remarks / actions by a selling computer via a communication network. The interface character is added to the homepage, and when selecting a product or service, the purchase and service of the customer are determined by the seller in accordance with the coordination of the interface character, and the determined purchase and service are displayed on the customer's computer.
Provided is a computer-readable recording medium that records a program for executing each step, in which a customer's yes or no intention of service is input to the selling computer through a communication line.

According to a twenty-fifth aspect of the present invention, in accordance with the twenty-fourth aspect of the present invention, a plurality of interface characters for coordinating goods / services with different fields of specialty, design tendencies, etc. are generated. A program for executing each step of inputting an interface character of the type desired by the customer selected from a plurality of interface characters projected on the side computer to the sales side computer through a communication line is recorded.

According to a twenty-sixth aspect of the present invention, in selecting the desired type of interface character from the plurality of interface characters in the twenty-fifth aspect of the present invention, each interface character is provided to the customer. It is characterized by recording a program for executing a step of performing two-way or one-way communication such as presentation, dialogue, etc. for selling oneself.

[0036]

DETAILED DESCRIPTION OF THE PREFERRED EMBODIMENTS An embodiment of a sales system using a communication network according to the present invention will be described below in detail with reference to the drawings. FIG. 1 is a block diagram illustrating the entire system according to the present embodiment, and FIG. 2 is a block diagram illustrating an example of a hardware configuration of a customer-side computer 100. As shown in FIG.
And the selling computer 200 are connected to the Internet 300, respectively. This selling computer 20
In response to an instruction from 0, a client-side computer 10 described later
The interface character IFC of 0 is operated.
That is, the selling computer 200 sells a specific product or service using the interface character IFC of the customer computer 100.

Here, the hardware configuration of the customer computer 100 will be described. As shown in FIG. 2, the customer-side computer 100 includes a central processing unit 1 (CPU).
And a memory 4. The CPU 1 and the memory 4
A hard disk device 13 as an auxiliary storage device is connected via the bus 2. The CD-ROM drive 26 (or a storage medium drive such as a floppy disk or MO) is an IDE controller 25 (or a SCSI controller,
It is connected to the bus 2 via a floppy disk controller).

The CD-ROM drive 26 (or a storage medium drive such as a floppy disk or MO) has a CD-ROM drive.
ROM (or storage medium such as floppy disk, MO, etc.)
The CD-ROM or the like, the hard disk device 13 and the ROM 14 cooperate with an OS (Operating System) to give instructions to the CPU 1 and the like, and record computer program codes for implementing the present sales system. Is executed by being loaded into the memory 4. The code of the computer program may be compressed or divided into a plurality of parts and recorded on a plurality of media.

The customer computer 100 further includes user interface hardware, and a pointing device 7 (mouse, joystick, etc.) or keyboard 6 for inputting a response to an interface character (IFC) response to the customer service, and a GUI for inputting interface characters. Display 1 for displaying on top
Two. A printer is connected via the parallel port 16 and a modem is connected via the serial port 15. The customer computer 100 is
Serial port 15 and modem or communication adapter 18
(Ethernet adapter or token ring card) or the like, and is connected to a communication network. This allows communication with another computer connected to the communication network.

The speaker 23 outputs the audio signal D / A converted by the audio controller 21 to the amplifier 22.
And output as audio. Further, the audio controller 21 performs A / D conversion of audio information received from the microphone 24, and enables audio information outside the system to be taken into the system. Further, the camera controller 27 can perform A / D conversion on image information received from a camera 28 attached outside the system as necessary, and take in image information outside the system into the system. In addition, as this camera 28,
Various external input devices such as a CCD camera and a digital camera can be used.

As described above, the customer-side computer 100 used in the present invention may be an ordinary personal computer (PC), a workstation, a mainframe, a notebook PC, a palmtop PC, a network computer, a television having a built-in computer, or the like. Various home appliances,
It can be easily understood that the present invention can be realized by a game machine, a mobile phone, an electronic organizer, and the like. However, these components are merely examples, and not all of them are essential components of the present invention. Further, the selling computer 200 can also be realized by the hardware configuration shown in FIG. Since the sales side computer 200 only needs to have a function capable of communicating via a communication network, a normal personal computer (PC), a workstation, a mainframe, a notebook PC, a palmtop P
C, a communication terminal having a communication function including a network computer, or a combination thereof.

The OSs of the customer computer 100 and the sales computer 200 are Windows NT
(Trademark of Microsoft), Windows95 / 98 (Trademark of the company), Windows3.x (Trademark of the company), OS / 2 (Trademark of IBM), MacOS (Trademark of Apple), AIX (Trademark of IBM) X-Window (Trademark of MIT) and above that support GUI multi-window environment as standard, and character-based environment such as PC-DOS (Trademark of IBM) and MS-DOS (Trademark of Microsoft) Real-time OS such as OS / Open (trademark of IBM), VxWorks (trademark of Wind River Systems), and OS embedded in a network computer such as JavaOS can be realized, and is limited to a specific OS environment. It is not something to be done.

Next, the system configuration in this embodiment will be described in detail with reference to FIG. As shown in FIG. 1, the selling computer 200 has an instruction input unit 210
And a communication component unit 220,
The customer-side computer 100 has an IFC management control unit 110 and an IFC core component unit 130 provided by the IFA component 120 (the IFC management control unit 110 and the IFC core component unit 130 cooperate with each other to provide customer service to the interface character IFC. The IFC core component unit 130 and the interface character IFC are provided by the IFA component 120), and a communication component unit 140 is provided. With these configurations, the selling computer 200 can remotely control the interface character IFC. That is, the selling computer 200 uses the interface character I on the customer computer 100.
It will be possible to decide how to respond to customers, such as FC statements and actions. Thereby, on the display 12 of the customer side computer 100, interactive communication with animation, people, animals, and the like can be performed. It becomes possible to adopt a very friendly character.

More specifically, the interface character I to be pasted or overwritten on the GUI of the display 12 of the customer computer 100 by the command input unit 210 of the sales computer 200.
Inputs commands related to customer service such as FC statements and actions. The customer response input such as the remark / action is performed via an audio controller using a pointing device (mouse, joystick, or the like) or a keyboard, or software that automatically recognizes voice input from a microphone and converts it into a digital signal. You can also. As an interface character, for example, "Microsof
t Agent ”(a trademark of Microsoft Corporation) components that use Disney characters as they are, use characters of their own design, or use digital cameras, images captured from video terminals, etc. Use after editing
Various ideas can be made to promote communication.

The input command is converted into a predetermined communication protocol by the communication component unit 220, and is transmitted to the communication component unit 14 of the remote customer computer 100.
Sent to 0. In the communication component section 140 of the customer computer 100, the sales computer 20
0, the IFC management control unit 110
Is converted into a format that can be received by the IFC management control unit 110. In the IFC management control unit 110,
It manages a plurality of instructions for executing customer service, such as speaking and operation of the interface character IFC, and converts the instructions into execution instructions that can be received by the IFC core component unit 130 as necessary.
Send to The IFC core component unit 130
The execution command from the management control is actually executed to make the interface character IFC on the GUI displayed on the display 12 of the customer-side computer 100 respond to the customer, such as a message or operation input by the sales-side computer 200. The selling computer 20
Communication network 300 between client 0 and customer-side computer 100 may be not only a wired communication using a telephone line, a dedicated line, or the like, but also a wireless communication using a mobile phone, PHS, infrared rays, or the like. good.

Here, an embodiment in which the present system is implemented for selling accessories will be described. FIG. 3 shows a flowchart in such a case. First, the interface character IFC is displayed on the GUI of the customer computer 100 according to the command input from the command input unit 210 of the selling computer 200 (step 1).
This interface character has a role as a "coordinator" who gives advice when a customer purchases clothing and coordinates the clothing. Regarding apparel, even if customers have their own tastes, if they continue to do so, they will lack freshness, and it may lead to a reputation as a senseless person from the surroundings. That is why you need reliable consultants and experts. By using the sales system using the communication network of the present invention, the customer can purchase the clothing while staying at home, and the clothing which is excellent in fashion sense and very suitable for himself. Can be selected.

In this embodiment, first, ten "coordinators" are displayed. Each of these "coordinators" has their own style of apparel. For example, the style may be “trad” or “European”. The customer can select one of these “coordinators”, and when the customer selects one “coordinator” (step 2), the “coordinator” will be dressed in his / her style suitable for the customer. Choose the goods. At this time, you can also select the item "do not stick to the style", and if there is no style that the customer particularly desires, select this "do not stick to the style" by selecting any of the above "coordinator" Is automatically selected. In selecting an interface character of a desired type from a plurality of interface characters, each interface character performs two-way or one-way communication such as presentation, dialogue, etc. that sells itself to a customer. In order to delegate the authority to determine the goods / services to be purchased by the customer to the interface character, the customer is required to fully understand the characteristics of the interface character and then select any one of the interface characters. Empathy,
Encouraging interface characters to have a positive impression of longing, talent, novelty and trust is key to this presentation. Presentations include having the designer's policy spoken in hot words, talking about fashion, and introducing fashion shows about past works. In addition, the dialogue includes talking with the customer about fashionable accessories, and talking about fashion-related themes such as modeling and color.

When the "coordinator" is selected, the "coordinator" presents his / her own style of clothing at the initiative of the seller (step 3). This offer
Even if it is divided into each part such as jacket, shirt, pants,
Alternatively, it can be performed as a set of clothes. The customer can appropriately select a favorite item from these accessories. That is, the customer indicates yes or no with respect to the determined clothing item displayed on the customer computer, and this information is input to the selling computer via a communication line. This makes it easy for the indecisive or undecided customer, who can be seen at the time of purchasing the garment, to make a purchasing decision. Since the clothing items are proposed by the seller as a leading coordinator, and the customer simply indicates yes or no, an environment where purchasing is easy is established. Therefore, the probability of so-called “riding” is reduced, and it is possible to reliably lead to purchasing. In the illustrated preferred embodiment, after the customer selects some favorite outfits (step 4), a fashion show of these outfits is performed (step 5). That is, the model wearing the selected clothing item appears on the customer computer 100, and the fashion show on the video is executed. In this model, the interface character itself or a person image different from the interface character can be adopted. The customer can select from the clothes worn by these models that the customer likes (step 6). Here, the work required of the customer is merely to confirm whether or not he / she finally likes the clothing worn by the model M appearing on the display, that is, to simply indicate yes or no. In the preferred embodiment shown, as shown in FIG. 5, in the case of yes, the answer "order now" and the "look at the fabric"
There are two types of answers. This is because the quality of the dough occupies a large proportion when making a decision on whether to purchase custom-made clothing.
In this way, the customer can objectively see the entire image of the state of wearing the selected clothing item on the display, and can make an appropriate decision when purchasing. At this time, it is possible to receive a product description while interacting with the interface character IFC displayed on the window W. In this embodiment, the size of the collar of the trench coat,
He talks about how the length of the knees can be hidden slightly and the placement of buttons on fashion, and talks about purchasing.

In the illustrated embodiment, the customer computer 100 is further provided with an image input unit 150 for receiving an image from the external camera 28, particularly an image of the face of the customer. The image captured by the image input unit 150 is captured by the interface character IFC via the communication component 140. That is, in this embodiment, the interface character IFC that captures the face of the customer performs the fashion show. After experiencing a kind of narcissistic experience, in which the modeler himself evaluates himself through the display, he chooses clothing. I want to stand out,
Alternatively, the customer's potential desire to appeal the sense of goodness can thereby be satisfied. It creates a new alternative to karaoke and offers new uses for computers. of course,
Since the customer can objectively view the situation when he / she wears the above-mentioned accessories, the customer also has the advantage that the decision on purchase is more appropriate.

Then, when the customer watches the fashion show and selects a favorite accessory, a measurement for determining the size of the accessory is performed (step 7). Conventionally, it is necessary for the customer to specify the size by himself or have the customer measure at a clothing store. It is the point that customers point out most. In this embodiment, as described above, the image input unit 150 is provided in the customer computer 100, and the image processing unit 230 is further provided in the sales computer 200. This makes it possible to measure on the selling computer 200, and there is no need for the customer to specify the size by himself. This solves one of the reasons why bespoke clothing was not suitable for online shopping.

More specifically, the image of the customer's body is captured as an image from the external camera 28 by the image input unit 150 of the customer's computer 100. For example, ask the customer to stand at a predetermined position (for example, 3 meters) from the camera,
Images of the front, side, and back with both hands raised horizontally and both hands lowered are acquired. At this time, the interface character (coordinator) gives instructions to the customer such as "stand at a position three meters from the camera and raise both hands horizontally" and "turn right." When these images are captured, the communication component unit 140 of the customer-side computer 100 converts these images into a predetermined protocol and transmits them to the communication component unit 220 of the sales-side computer 200. The communication component unit 220 of the selling computer 200 that has received the image sends the image to the image processing unit 230. The image processing unit 230 of the selling computer 200 analyzes the transmitted image (using the existing image analysis technology) and determines the dimensions of the customer, such as height, weight, chest circumference, arm circumference, and waist, to predetermined dimensions. It is calculated based on the calculation formula.

In this case, if the customer has purchased the clothing item before and the sales data (dimension data) at that time is available, the customer can use it. The image processing section 230 compares the typical physical information such as height and weight with the previous dimension data for the customer, and simply analyzes the received image. As a result, it is possible to collect data for cutting the fabric of the customer with a relatively short program and a small memory. In this case, a predetermined correction formula prepared in advance is used.

After performing the above-described measurement, the selected garment is ordered. However, unlike the design of the garment, the fabric of the garment is not felt unless the customer actually obtains it. Is difficult to transmit. This is another reason why bespoke clothing was not suitable for online shopping. According to the present invention, after the order is placed and before actually producing the garment, some fabric samples can be sent to the customer (step 8) so that the fabric can be actually seen by the customer. As a result, a product that can be satisfied by the customer can be made. By sending several samples of the fabric instead of sending only one sample of the fabric, the range of choices of the customer can be expanded.

As shown in FIG. 4, this sample is obtained by printing the design of the selected clothing item F on a mount by color copying or the like, and attaching the design to the design image. This allows the customer to have an image closer to the finished product, making it possible to make a more appropriate determination of which fabric is best. If a plurality of fabric samples are to be sent, this should be in the form of a booklet (see FIG. 4C). Each sample S is
The surface of the color print constituting the sample book (Fig. 4
(See FIG. 4A) or on the opposite side of the double-page color print (see FIG. 4B). The sample book can be stored in a binder format so that it can be stored and used as a reference when selecting clothing items next time. By collecting such past selection examples, the selection of clothing items that tend to be random can help to hone the total fashion sense of the customer. Furthermore, when a color print model used as a mount is used by capturing its own image, it can be used as a ledger for health (body shape) management such as overweight. In this case, since the overweight appears as an image, it is obvious to the customer at a glance, and the persuasiveness to the advice for slimming increases. Also, from the viewpoint of how such a change in the body shape affects the appearance of fashion, it is possible to call attention to the customer's body shape. The color prints used as the mounts are provided with a column C for features of the selected design, comments on cucumber, and advice on health (body shape) management.

After determining the appropriate dough in this way,
The customer accesses the selling computer 200 again, informs the selling side of the selected cloth, and places an order (step 9). At this time, it is also possible to set to interact with the customer using the interface character. The content of such a dialogue is, of course, about the design of the selected garment and the sent fabric, and is an important information source for grasping the customer's preference. These are all recorded in the storage device for each customer as customer past information. Of course, FAX, mail, telephone, etc. may be used. When the fabric is determined and ordered, the sales side actually starts to manufacture the garment, and the garment suitable for the customer is completed (step 10). Then, the completed garment is sent to the customer (step 11), and the garment can be obtained by the customer. Although the present invention has been described in detail with reference to the sale of apparel, it is needless to say that the present invention is not limited to this and can be applied to all products and services. For example, several sommeliers about specialty foods appeared, customers selected one of them according to the mood of the day and past achievements, and then the sommelier gave a description of the product with a glance It can also be applied when promoting sales. Furthermore, looking at the interior of the room, the furniture coordinator decides and recommends furniture that matches the room, or the flower coordinator matches the atmosphere of the room,
The present invention can be applied to flower arrangements and various variations. Also, in the case of fashion accessories, as a fashion coordinator, it can be applied not only to men's clothing but also to women's clothing and children's clothing, specializing in children's clothing, women's clothing, brand products, youth, and men's clothing. As described above, a plurality of persons can be prepared for each specialty.

[0056]

As described above, the present invention defines an updatable rule for associating a product / service to be sold with past customer information such as the order record, the type of file opened, and the use of the help function. The customer program is input to the selling computer, and various customer past information sent from the customer computer is stored in the storage device of the selling computer for each customer, and the same customer computer accesses the selling computer again. At that time, the customer's past information on the customer is called from the storage device, the contents of the homepage are customized according to the rules and transmitted to the customer's computer, and then the customized homepage is opened on the customer's computer for sale. Related by customer past information from products and services Due to be displayed by priority from, it has the advantage of being able to achieve aggressive sales techniques sellers led. In addition, customer service such as remarks and actions,
According to the present invention, in which a video expression composed of interface characters such as persons, animations, and animals, which can be determined by the selling computer via the communication network, is added to the homepage, the selling computer operates the interface character of the customer computer. , Remarks
Customer service such as operation can be executed, so that it is possible to make effective use of the interface character of the customer's computer and actively promote products etc. to customers, leading to sales of products etc. Can be.

Also, in the present invention, especially in the sale of accessories, the interface character coordinates the accessories, so that the interface character provides appropriate advice when the customer selects and purchases the accessories. The customer can very easily select the clothing item suitable for himself.

Further, by causing the interface character to perform a fashion show of accessories, the customer can objectively see how the selected accessories and individual parts are combined.
Appropriate judgment can be made at the time of purchase.

In this case, the customer's computer is provided with an image input unit for taking in an external image, and the image taken by the image input unit is used as an interface character. Since it is possible to objectively see the situation when the item is touched, it is possible to make a more appropriate decision when purchasing accessories.

Further, the customer computer is provided with an image input unit for capturing an image of the body shape of the customer, the image captured by the image input unit is sent to an image processing unit provided on the sales computer, and the two-dimensional image is converted. According to the present invention, in which the dimensions of the clothing item suitable for the customer are determined after the three-dimensional processing, the customer's measuring data can be obtained on the computer on the sales side. You can select and purchase custom-made accessories while staying at home without having to measure at a clothing store.

In this case, if the image processing section performs simple analysis in comparison with the previous sales data for the customer, it is possible to collect the data for cutting the fabric of the customer with a relatively short program and a small memory. Becomes possible.

Further, in the present invention, after the customer selects the clothing item he / she wants to purchase, the clothing material of the clothing item is attached to the design of the selected clothing item and sent to the customer. Since it is possible to manufacture accessories, it is possible to make a product that the customer can understand.

Furthermore, by making the fabric of the accessory a reduced color print at a ratio corresponding to the selected accessory,
Since the customer can recognize the accessory with an image close to the actual one, the customer can make a more appropriate decision when purchasing the accessory.

[Brief description of the drawings]

FIG. 1 is a block diagram showing an entire system according to an embodiment of the present invention.

FIG. 2 is a block diagram showing one embodiment of a hardware configuration of a customer computer.

FIG. 3 is a flowchart in the case of implementing a sales system according to an embodiment of the present invention.

4A and 4B are diagrams illustrating an example of a design image sent to a customer together with a fabric sample, wherein FIG. 4A is a perspective view of a booklet when a plurality of fabric samples are sent, and FIG. S is a front view of an example in which S is attached to the front side of the color print constituting the book, and (c) is a front view of an example in which each sample S is attached to the back of one page behind the book.

FIG. 5 is a front view showing a display 12 of a customer-side computer in a fashion show according to one embodiment of the present invention.

[Explanation of symbols]

 Reference Signs List 100 Customer side computer 12 Display 27 Camera controller 28 Camera 110 IFC management control section 120 IFA component 130 IFC core component section 140 Communication component section 150 Image input section 200 Sales side computer 210 Command input section 220 Communication component section 230 Image processing section 300 Internet

 ──────────────────────────────────────────────────の Continuing on the front page (72) Yoshio Nojima 4-33, Kitahama, Chuo-ku, Osaka-shi, Osaka Prefecture Inside of Sumitomo Corporation (72) Shinichi Tanaka 4-5-1, Kitahama, Chuo-ku, Osaka-shi, Osaka No. 33 within Sumitomo Corporation (72) Koji Shibayama 4-53, Kitahama, Chuo-ku, Osaka-shi, Osaka Prefecture No. 33 Sumitomo Corporation (72) Inventor Taizo Horimoto 4-53 Kitahama, Chuo-ku, Osaka City, Osaka Prefecture FF03 FF06 FF07 GG02 GG04 GG09 5B089 GA11 HA10 JA08 JA23 KC39 LB18 MC03

Claims (26)

[Claims] 1. A communication network for communicating between a customer computer and a sales computer connected via a communication network, opening a sales homepage on the customer computer, and selling goods / services. A sales system that uses a program that defines updatable rules for associating products / services to be sold with past customer information such as order results, open file types, and use of help functions. Input to the computer, accumulate various customer past information sent from the customer computer to the storage device of the sales computer for each customer, and when the same customer computer accesses the sales computer again, Customer past information on a customer is retrieved from the storage device and a home page is stored in accordance with the rules. Customize the contents of the page and send it to the customer's computer, and then open a customized homepage on the customer's computer and select the products / services to be sold that are related by the customer's past information. A sales system using a communication network, which is displayed preferentially. 2. A program for adding a video expression, which can determine customer service such as remarks / actions on the selling computer via a communication network, to the website, is provided to the selling computer and / or the customer computer. 2. The sales system using a communication network according to claim 1, wherein a seller-led sales method is executed by inputting and making full use of the video expression. 3. The sales system using a communication network according to claim 2, wherein the image expression is an interface character such as an animation or a person image. 4. A program for generating a plurality of interface characters for coordinating goods / services having different specializations, design tendencies, etc., into the selling computer and / or the customer computer. 4. A sales system using a communication network according to claim 3, wherein an interface character of the type desired by the user is selected from a plurality of interface characters projected on the computer and input to the selling computer through a communication line. . 5. The method according to claim 5, wherein said goods / services are clothing items, and a program defining rules for determining customer's clothing items by coordinating an interface character when selecting said clothing items is input to said selling computer. The customer according to claim 3 or 4, wherein the customer indicates yes or no with respect to the determined clothing item projected on the customer side computer and inputs it to the sales side computer through a communication line. Sales system using a communication network. 6. When selecting the clothing item, a program defining rules for performing a fashion show of the clothing item coordinated by the interface character on the customer computer is input to the selling computer. A sales system using the communication network according to claim 5. 7. An image input unit for taking in an external image is provided on a customer side computer, and a program defining rules for using the image taken in by the image input unit as a model of the fashion show is provided on the sales side computer. 7. The sales system using the communication network according to claim 6, wherein the input is made to the user. 8. An image input unit for capturing an image of a customer's body type is provided in a customer-side computer, the image captured by the image input unit is sent to an image processing unit provided in a sales-side computer, and a two-dimensional image is converted. The sales system using the communication network according to any one of claims 4 to 7, wherein the size of the clothing item suitable for the customer is determined after the three-dimensional processing. 9. The sales side stores a program in which the image processing section compares the typical physical information such as height and weight with the previous dimensional data for the customer and determines a rule to easily analyze the received image. 9. The sales system using a communication network according to claim 8, wherein the system is inputted to a computer. 10. A customer selects clothing items he / she wants to purchase, and then outputs a design / pattern / pattern / color or the like of the selected clothing items as a reduced color print, and prints the surface of the color print or a sample book. Entering a program, which sets rules so as to issue an instruction to attach the cloth for clothing to the page opposite to the facing color print and send it to the customer, into the selling computer. Item 10. A sales system using the communication network according to any one of Items 4 to 9. 11. A program for performing communication between a customer computer and a sales computer connected via a communication network, opening a sales homepage on the customer computer, and recording a program for selling goods and services. A computer-readable recording medium that can update the rules that associate products / services to be sold with past customer information such as order results, open file types, and use of help functions. And store the various customer past information sent from the customer computer in the storage device of the sales computer for each customer. When the same customer computer accesses the sales computer again, the customer Retrieve customer history information from the storage device for Customize the contents of the page and send it to the customer's computer, then open the customized homepage on the customer's computer, and prioritize the products and services to be sold that are linked by the customer's past information A computer-readable recording medium on which a program for executing each step is recorded and displayed. 12. An image expression that can be determined by the selling computer via a communication network for customer service such as remarks and actions is added to the homepage, and seller-led sales are performed by making full use of the image expression. The computer-readable recording medium according to claim 11, wherein a program for executing the method is recorded. 13. The image expression is an interface character such as an animation / person image.
A computer-readable recording medium according to claim 1. 14. A plurality of interface characters, each of which has a different coordination of a specialty field, a design tendency, and the like with respect to a product / service, are displayed on a customer computer, and the customer selects from a plurality of interface characters projected on the customer computer. 2. A program for executing each step, wherein said interface character is input to said selling computer through a communication line.
4. The computer-readable recording medium according to 3. 15. The product / service is a garment,
In selecting the clothing item, the clothing item of the customer is determined by coordinating the interface character, and the customer's intention indication of the determined clothing item projected on the customer's computer is displayed through the communication line. 2. A program for executing each step, which is input to a computer on the side, is recorded.
15. The computer-readable recording medium according to 3 or 14. 16. A program for executing a step of causing the interface character to perform a fashion show of the coordinated item on the customer-side computer when selecting the item of the ornamental item.
A computer-readable recording medium according to claim 1. 17. A program for executing a step of using an image captured by an image input unit provided in the customer computer as a model of the fashion show.
A computer-readable recording medium according to claim 1. 18. A customer's body image captured by an image input unit provided in the customer's computer is sent to an image processing unit provided in the sales computer, and the two-dimensional image is three-dimensionally processed and suitable for the customer. 12. A program for executing a step of determining the size of an accessory.
The computer-readable recording medium according to any one of -17. 19. A program for causing the image processing unit to perform a simple analysis of a received image by comparing typical physical information such as height and weight with previous dimension data for a customer. 18
A computer-readable recording medium according to claim 1. 20. After the customer selects the clothing item desired to be purchased, the design, pattern, pattern, color, and the like of the selected clothing item are output as a reduced color print, and the surface of the color print constituting the sample book or 15. A program for executing a step of issuing an instruction to attach a piece of clothing fabric to a page opposite to the facing color print and send it to a customer.
20. The computer-readable recording medium according to any one of -19. 21. A communication network for communicating between a customer-side computer and a sales-side computer connected via a communication network, opening a sales-side homepage on the customer-side computer, and selling goods / services. A sales system using the sales system, wherein a program for adding interface characters such as animations and person images to a homepage, which can determine customer service such as remarks and actions on the sales computer via a communication network, is provided on the sales system. Input to computer and / or customer's computer, and input a program that defines rules to determine customer's purchases and services led by sellers by coordinating interface characters when selecting the goods / services. Customer computer Inputting the customer's yes or no intention of the determined purchased goods / services projected on the selling computer to the selling computer via a communication line, using a seller-led communication network. Sales system. 22. A program for generating a plurality of interface characters for coordinating the goods / services with different fields of specialty, design tendencies, etc., is input to the sales computer / or the customer computer, and is input to the customer computer. 22. The seller-led communication network according to claim 21, wherein an interface character of a type desired by the customer selected from the plurality of projected interface characters is input to the selling computer through a communication line. Sales system using. 23. When selecting a desired type of interface character from a plurality of interface characters, each interface character performs two-way or one-way communication such as presentation, dialogue, etc., for selling itself to a customer. 23. A sales system using a seller-led communication network according to claim 22. 24. A program for performing communication between a customer-side computer and a sales-side computer connected via a communication network, opening a sales-side homepage on the customer-side computer, and selling a product / service. A computer-readable recording medium, wherein customer interface such as remarks and actions can be determined by the selling computer via a communication network, and an interface character such as an animation or a person image is added to the homepage. In selecting the goods / services, the seller determines the customer's purchases / services by coordinating the interface character, and the customer's yes or no intention regarding the determined purchases / services projected on the customer's computer. The display is displayed via the communication line. A computer-readable recording medium that records a program for executing each step, which is input to a selling computer. 25. A plurality of interface characters, each of which has a different coordination of a specialty field, a design tendency, etc., for a product / service, are generated, and a type desired by the customer selected from among the plurality of interface characters projected on the customer's computer. 25. A program for executing each step, wherein said interface character is input to said selling computer through a communication line.
A computer-readable recording medium according to claim 1. 26. In selecting an interface character of a desired type from a plurality of interface characters, each interface character performs a two-way or one-way communication such as a presentation, a dialogue, etc. that sells itself to a customer. 26. The computer-readable recording medium according to claim 25, which records a program to be executed.