JP2001043187A - Operation information transmitting device - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an operation information transmitting device capable of facilitating the management of operation information, which consists of the install destination name, system name and device name of a managing object device and an acquired operation class, without using a dedicated terminal equipment by setting the operation information as the title of electronic mail. SOLUTION: An operation information transmitting device 13 collects the operation class in respect to a private branch exchange 11 of a managing object and acquires the information showing a class ID and the presence/absence of error. Next, the presence/absence of the install destination name, the system name and the device name in data set on an operation information data setting picture is discriminated and acquired. Then, the operation class corresponding to the acquired class ID number is acquired from setting data and the mail title is prepared. Thus, the install destination name, system name and device name of the managing object device and the operation class are expressed by the mail title. The operation information transmitting device 13 transmits the operation information of the private branch exchange 11 through a router 12 to an internet 10 with electronic mail.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an operation information transmitting apparatus for notifying operation information of a device to be managed to a management station via a network.

[0002]

2. Description of the Related Art Conventionally, to monitor the operation status of a device on the Internet or an intranet, an SNMP (Simple Network) that defines a protocol for communication between a manager of a management station and an agent to be managed.
Management Protocol: NMS (NetworkM), a dedicated terminal device, using a simple network monitoring protocol
Agent management and monitoring was performed by communicating management information between an anagement system (network management system).

[0003]

SUMMARY OF THE INVENTION However, SNM
In the case of realizing the communication using P, a dedicated terminal device such as an NMS is required, and the content of the operation information can be confirmed only by such a terminal device. Also, S
When implementing the NMP function, the communication procedure is complicated,
It took a lot of time for development man-hours.

The present invention has been made to solve such a conventional problem, and simply and quickly obtains operation information without using a dedicated terminal device, and manages the obtained operation information. An object of the present invention is to provide an operation information transmitting device that transmits the operation information to a station and easily manages the operation information.

[0005]

According to the present invention, there is provided an operation information transmitting apparatus for transmitting an e-mail connected to the Internet, obtaining an operation type indicating an operation state of a managed apparatus, Means for setting operation information including the installation destination name, the system name, the device name, and the obtained operation type as the title of the e-mail. According to the present invention, there is an effect that the operation information of the management target device is transmitted as the title of the e-mail.

[0006] Also, the operation information transmitting apparatus of the present invention is a means for transmitting an e-mail connected to the Internet, a means for obtaining an operation type indicating the operation status of the managed device, and a means for responding to the operation type of the managed device. And a means for setting a comment corresponding to the acquired operation type as an e-mail body.
According to the present invention, there is an effect that the operation information of the management target device is transmitted by e-mail as a comment set in advance for each operation type.

Further, the operation information transmitting apparatus of the present invention is connected to the Internet, transmits an e-mail, obtains an operation type indicating the operation status of the managed device, and operates according to the operation type of the managed device. Means for setting an attached file name, and means for attaching an attached file with an attached file name corresponding to the acquired operation type to an e-mail. According to the present invention, there is an effect that the operation information of the management target device is transmitted as an attached file of an e-mail.

Further, the operation information transmitting apparatus of the present invention includes means for setting a transmission condition for periodically transmitting the operation information by e-mail. According to the present invention, the operation status is periodically acquired from the managed device and transmitted by e-mail, so that a serious error of the managed device is prevented.

Further, the operation information transmitting apparatus of the present invention includes means for setting an emergency notification destination number, and transmits a comment to the telephone of the emergency notification destination number when the operation type of the managed device requires urgency. It is. According to the present invention, the occurrence of a serious error can be immediately notified by calling the mobile phone of a maintenance worker in an emergency, and the action of quickly recovering from the error can be achieved.

[0010]

FIG. 1 is a block diagram of an Internet system to which an operation information transmitting device according to the present invention is connected, and shows a private branch exchange as an example of a device to be managed. This system provides a private branch exchange 1 to an agent to be managed connected via the Internet 10.
1, the router 12 and the operation information transmitting device 13
Connected through. A mail server 21, a router 22, and a mail client 23 are connected to a manager serving as a management station via a bus 24.

A private branch exchange 11 accommodates a plurality of extension telephones 15 and, for example, an external portable telephone 1 via a public network 16.
Connect with 7. The router 12 is connected to the Internet 10
And the bus 14 are connected.

The operation information transmitting device 13 transmits operation information of the private branch exchange 11 to the Internet 10 by e-mail via the router 12 using the SMTP (Simple Mail Transfer Protocol). The operation information transmitting device 13 may be mounted inside the private branch exchange 11.

The operation information transmitting device 13 has a personal computer (personal computer) configuration, and as shown in FIG. 2, a display device 13 for displaying various characters and images.
a, an input device 13b such as a keyboard and a mouse, a storage device 13c for storing data and programs, an arithmetic device 13d for executing program instructions, an interface device 13e for connecting to the bus 14, and an internal device for connecting these devices. A bus 13f and the like are provided.

Next, a procedure for setting operation information data by the operation information transmitting device 13 will be described.

FIG. 3 shows an operation information data setting screen GA displayed on the screen of the display device 13a of the operation information transmitting device 13. On this screen GA, an installation destination name display column a1, a system name display column a2,
Device name display column a3, operation type (normal, error, severe error) list display column a4, information transmission destination address display column a5 which is the administrator's e-mail number, emergency notification destination number display which is the administrator's mobile phone number A column a6, a compression selection column a7 for selecting whether to collectively compress the attached files, and a name selection column a8 for selecting whether to use the site name for the attached file are displayed. Further, an operation type setting button a
9, operation information transmission condition setting button a10, setting button a
11 and an end button a12 are displayed.

The administrator inputs predetermined data into each of the display fields a1 to a8 using a keyboard and a mouse. In addition,
The reason why the emergency notification destination number display field a6 is provided in addition to the information transmission destination address display field a5 is that, when a serious error occurs, the emergency notification destination number is automatically called and the error content is notified quickly and reliably. is there. The maintenance person receiving this notification goes to the installation site directly or reads the issued e-mail to determine the cause of the error.

When the administrator presses the operation type setting button a9, an operation type setting screen GB shown in FIG. 4 is displayed on the screen of the display device 13a. On this screen GB,
Type ID display field b1, operation type display field b2, notification selection field b3 for selecting whether or not to notify the emergency notification destination, comment (body) setting button b4, attached file name display field b
5, an attachment condition selection field b6 is displayed, and a setting button b7, an end button b8, a previous button b9, and a next button b10 are displayed.

The operation type (normal, error, serious error) is managed by the type IDb1, and a larger type ID number indicates a more serious error. Here, type I
D is “0”, normal, “1”, error, and “2”, serious error.

When the notification selection field b3 is checked, a call is made to the mobile phone of the number set in the emergency notification destination number display field a6, and the mobile phone 17 is called via the private branch exchange 11 and the public network 16. Then, a comment to be described later is converted into voice by voice conversion processing, or in the case of a mobile phone capable of receiving an e-mail, the comment is notified as data. When notifying by e-mail, this comment is used as the mail body.

Further, a file to be attached to an electronic mail is determined by setting an attached file name for each operation type in the attached file name display field b5. This file may be the log file itself created by the management target device, or may be a collection of information collected from a plurality of devices.

In the attachment condition selection field b6, it is also possible to set whether or not to always attach the file and whether to compress the file as the attachment condition of the file. A plurality of type IDs b1 can be set by clicking the previous item button b9 and the next item button b10.

FIG. 5 shows an operation information transmission condition setting screen GC displayed on the screen of the display device 13a when the administrator presses the operation information transmission condition setting button a10 on the operation information data setting screen GA. On this screen GC,
A transmission condition selection column c1, a transmission time setting column c2, a previous item button c3, a next item button c4, a setting button c5, and an end button c6 are displayed.

A daily transmission, a weekly transmission (day of the week), a monthly transmission (day) or an error transmission is selected in the transmission condition selection field c1. The transmission time is set by the transmission time setting column c2. Since a plurality of settings can be made, operations such as regular transmission every day and transmission when an error occurs can be performed.

FIG. 6 shows a comment setting screen GD displayed on the screen of the display device 13a when the administrator presses the comment setting button b4 on the operation type setting screen GB. On this screen GD, a type ID (“0” in this example) corresponding to the pressed comment setting button b4 and an operation type (“normal” in this example) are displayed. Then, an arbitrary comment (in this example, “Patch of Hitachi Telecom Fukushima
BXCTI is operating normally ").

Next, an operation information transmitting procedure by the operation information transmitting apparatus 13 will be described with reference to a flowchart shown in FIG.

First, when the transmission time set on the operation information transmission condition setting screen GC comes, the operation information transmission device 13 collects the operation type for the private branch exchange 11 to be managed, and checks whether the type ID and the error are present. Information on whether or not it is obtained is obtained (step S1).

Next, it is determined whether or not the data set on the operation information data setting screen GA has an installation name (step S2). If there is, installation location name data is acquired (step S3). It is determined whether or not the data set in the same manner has a system name. If so, the system name data is acquired (steps S4 to S5). Further, it is determined whether or not the set data includes a device name, and if so, device name data is acquired (steps S6 and S7).

Next, the operation type corresponding to the type ID number previously obtained is obtained from the setting data (step S8),
A mail title is created (step S9). The e-mail title is, for example, "Hitachi Telecom Fukushima-PBXCTI-
PBX-normal "," Hitachi Telecom Fukushima-PBXCTI-
PBX-Error "," Hitachi Telecom Fukushima-PBXCTI
-PBX-severe error ". Thus, the installation name, system name, device name, and operation type of the managed device are represented by the mail title.

Next, it is determined whether or not there is an attached file (step S10). This judgment is made on the operation type setting screen G
Whether the attached file name is set in the attached file name display field b5 of B or not is determined by the attachment condition selection field b6 based on conditions such as whether to always attach the file as attachment conditions or to attach only when an error occurs.

[0030] If the user always selects the attachment, the file is attached and transmitted both in the case of regular transmission and in the case of occurrence of an error.
On the other hand, if "error occurrence" is selected, it is attached and transmitted only when an error occurs.

Next, details of the attached file acquisition process (step S11) will be described with reference to the flowchart shown in FIG.

First, it is determined whether or not the type ID is "0" or more (step T1). If the type ID is “0”, it is determined that the file is normal, and the attached file is “C: \ PBX \ SYS \ KADOU.TXT” as shown in the attached file name display field b5 of the operation type setting screen GB.
(Step T2).

If the type ID is "1" or more (step T3), the attached file is "C: \ PBX \ SYS \ KA".
DOU. TXT ”(step T2) and“ C: @PB
X @ SYS @ ERR. TXT ”(step T
4).

If the type ID is equal to or more than "2" (step T5), "C: \ PBX \ SYS \ EMER"
R. A “TXT” file is added as an attached file (step T6).

Next, it is determined whether or not compression is selected in the attachment condition column b6 of the operation type setting screen GB (step T7). If it is selected, the attached file is compressed (step T8). If there are multiple files,
Whether to collectively compress the data depends on the setting of the compression selection field a7 on the operation information data setting screen GA.

Whether to use the installation name, system name, or the like for the attached file name is determined by whether or not there is a check in the use of site name (name selection field a8 of the operation information data setting screen GA) ( Step T9) If there is a check, these are used as file names (step T10).

Returning to FIG. 7, the body of the e-mail to be transmitted uses the one created on the comment input screen d1 of the comment setting screen GD (step S12), and transmits the e-mail (step S13).

As described above, the operation information transmitting device 13 periodically collects the operation types from the private branch exchange 11 to be managed, and transmits the collected information by e-mail. When an error occurs, the private branch exchange 11 spontaneously transmits the error information to the operation information transmitting device 13 to trigger the operation, and thereafter operates in the same manner as the periodic transmission.

Further, by setting an emergency notification destination number in the emergency notification destination number column a6 of the operation information data setting screen GA,
As described above, the occurrence of an urgent error can be notified to a mobile phone, a pager, or the like. Whether or not to make an emergency notification is determined by whether or not the notification selection field b3 for the type ID is selected.

When the corresponding type ID is notified, comment data is transmitted from the operation information transmitting device 13 to the private branch exchange 11 to be managed, and the text data is transmitted by the text-to-speech converter incorporated in the private branch exchange 11. The data is converted and output to the mobile phone 17 via the public network 16. Alternatively, in the case of a mobile phone that can receive an e-mail, comment data is output as characters on a display unit of the mobile phone.

The setting of each of the screens GA to GD can be changed by accessing the movement information transmitting device 13 from the mail client 23 on the management station side. As a result, the transmission time of the type information and the attached file of the e-mail can be changed. Remote access is performed by the mobile information transmission device 1 from the mail client 23 via the router 22, the Internet 10, and the router 12.
3 is accessed.

[0042]

As described above, according to the present invention, the regular operation status of the management target device and the operation information when an error occurs
Simple SMTP (SiC) to send as e-mail title or comment (body) or attachment
Simple mail transfer protocol (simplified mail transfer protocol) commands can be sent only, and it is also possible to easily transfer, broadcast, and transfer to mobile terminals, and manage operating information on a personal computer. Is obtained.

[Brief description of the drawings]

FIG. 1 is a block diagram of an Internet system to which an operation information transmitting device according to the present invention is connected.

FIG. 2 is a configuration diagram of an operation information transmitting device.

FIG. 3 is an operation information data setting screen displayed on the operation information transmitting apparatus.

FIG. 4 is an operation type setting screen displayed on the operation information transmitting apparatus.

FIG. 5 is an operation information transmission condition setting screen displayed on the operation information transmission device.

FIG. 6 is a comment setting screen displayed on the operation information transmitting device.

FIG. 7 is a flowchart illustrating an operation information transmission procedure performed by the operation information transmission apparatus.

FIG. 8 is a flowchart showing details of an attached file acquisition process shown in FIG. 7;

[Explanation of symbols]

 DESCRIPTION OF SYMBOLS 10 Internet 11 Private branch exchange 12, 22 Router 13 Operation information transmission device 13a Display device 13b Input device 13c Storage device 13d Computing device 13e Interface device 13f Internal bus 14, 24 Bus 15 Extension telephone 16 Public network 17 Mobile telephone 21 Mail server 23 Mail Client GA operation information data setting screen GB operation type setting screen GC operation information transmission condition setting screen GD comment setting screen

 ──────────────────────────────────────────────────続 き Continued on the front page F-term (reference)

Claims (5)

[Claims] A means for transmitting an e-mail connected to the Internet; a means for acquiring an operation type indicating an operation state of the managed device; an installation destination name, a system name, a device name, and the acquisition of the managed device; Means for setting operation information including the operation type obtained as the title of the e-mail. 2. A means connected to the Internet for sending an e-mail, a means for acquiring an operation type indicating an operation status of a managed device, a means for setting a comment corresponding to the operation type of the managed device, Means for setting the comment according to the acquired operation type as an e-mail body. 3. A means for transmitting an e-mail connected to the Internet, a means for acquiring an operation type indicating an operation status of a managed device, and a means for setting an attached file name according to the operation type of the managed device. And a means for attaching an attached file having the attached file name corresponding to the acquired operation type to an electronic mail. 4. The operation information transmitting apparatus according to claim 1, further comprising means for setting a transmission condition for periodically transmitting the operation information by e-mail. 5. An apparatus for setting an emergency notification destination number,
3. The operation information transmitting device according to claim 2, wherein, when the operation type of the management target device requires urgency, a comment is transmitted to the telephone of the emergency notification destination number.