JP2000285173A - Reception reservation system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To speedily and exactly reserve reception through two-way wireless communication even at a distant place without actually visiting the destination of reception. SOLUTION: This reception reservation system is provided with a communication terminal 2 equipped with a means for transmitting a reception application signal to the destination of reception and a display 2d for transmitting a select signal to select the destination of reception reservation from the information menu of plural reception reservation destinations to accept reservation when this menu is received and displaying the information menu of reception reservation destinations and the result of reservation approval/refusal to the application of reservation and a reception reserving means provided with means constituted so as to enable two-way wireless communication with this communication terminal 2 for transmitting the information menu of reception reservation destinations when a reception application signal is received, transmitting the reception condition information of the reception reservation destination selected by the select signal when this select signal is received judging the approval/refusal of this reservation when the reservation application signal is received and transmitting the approved/refused result.

Description

DETAILED DESCRIPTION OF THE INVENTION

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention performs reception at all facilities such as hospitals and banks waiting for reception by bidirectional data communication between a system at the facility and a communication terminal at a user (patient, customer, etc.). Related to the reception reservation system.

2. Description of the Related Art Conventionally, in an example of a hospital reception, when a patient first visits for the first time, a patient's address, name,
Fill in personal identification information (ID) such as social insurance card number, desired medical department name (for example, internal medicine, surgery, etc.), symptoms of illness, past medical history, etc., and accept this first consultation application form with insurance card attached It is accepted by submitting it to the counter, and the order of acceptance is given. Therefore, it waits until the first consultation reception order arrives, and when the reception order arrives, a consultation card made of plastic or paper is issued, and this consultation card is used at a window of a desired medical department (for example, internal medicine). After submission, the order of acceptance will be given again. For this reason, it is possible to wait again until the reception order arrives, and to receive a medical examination only after the reception order arrives. In other words, at the hospital, if the patient is the first consultation, the first consultation is first accepted, and then the desired medical department (internal medicine, surgery, etc.) is accepted. It is designed to accept. One example of a conventional bank reception system is:
The automatic ticket issuing machine installed at each window automatically issues a reception number tag made of paper etc. stating the reception window and reception order, and the customer takes out this reception number tag in order of arrival to be received on a first-come, first-served basis, reception The customer waits until the turn comes. Then, when the reception order has arrived, the reception number is displayed on a display device such as an electronic display panel to notify the customer that the reception order has arrived.

However, in such a conventional reception method at a hospital or a bank, a customer or a patient actually goes to a hospital or a bank or the like and submits a prescribed document to a counter or receives a document. It is necessary to receive a number tag, which takes a long time to receive and is very complicated. It is not easy to actually go to the hospital, especially when the patient's condition is severe. Also, after such a reception is accepted, the waiting time until the user's reception order arrives, the number of people waiting, the progress of the reception order, etc. are unknown. The task of listening carefully so that you do not overlook when your name is called, or being overly nervous so that you do not overlook when your order of acceptance is displayed on the display device, is a problem that you are tired. is there. The present invention has been made in view of such circumstances, and an object of the present invention is to make it possible to quickly and accurately make a reservation for a reception by a two-way wireless communication even in a remote place without actually going to the reception destination. It is to provide a reservation system. Further, another object of the present invention is to provide a reception reservation system capable of promptly and accurately performing a two-way wireless communication even in a remote place without actually canceling the reservation once the reception has been made. Is to do.

According to the first aspect of the present invention, there is provided a means for transmitting a reception application signal for applying for a reception to a reception destination. Selection means for transmitting a selection signal for selecting a reception reservation destination; means for transmitting a reservation application signal for applying for reservation of the reception reservation destination selected by the selection means together with personal identification information of the applicant; at least information on the reception reservation destination A communication terminal having a menu and display means for displaying information on the current reception status of the reception reservation destination selected by the selection means and the result of the reservation approval / disapproval of the reservation application, and two-way wireless communication with the communication terminal is possible Means for transmitting the information menu of the reception reservation destination when the reception application signal is received, and that the selection signal is received Means for transmitting reception status information of the reception reservation destination selected by the selection signal, and means for determining whether or not to accept the reservation when receiving the reservation application signal, and transmitting means for transmitting a result of the determination. And a reservation means. According to a second aspect of the present invention, the reception reservation means obtains the reservation order of the reservation person, the number of persons waiting, the waiting time until the reservation order arrives, and the progress of the reservation order, and transmits these as standby information. 2. The reception reservation system according to claim 1, further comprising: According to a third aspect of the present invention, the reception reservation means includes a cancellation means for canceling the reservation and transmitting a reservation cancellation reception signal to the communication terminal when the application signal for canceling the once accepted reservation is received. The reception reservation system according to claim 1 or 2, wherein: Claim 4
The communication terminal according to any one of claims 1 to 3, wherein the communication terminal includes means for reading and transmitting the personal information from a writable recording medium in which personal information on the individual is recorded in advance. A reception reservation system according to item 1. The invention according to claim 5 is characterized in that the communication terminal includes voice output means for outputting at least a part of the information provided from the reception reservation means in voice.
The reception reservation system according to any one of Items 1 to 4.
The invention according to claim 6 is the reception reservation system according to claim 4 or 5, wherein the recording medium is an IC card having an integrated circuit mounted on a card body. The invention according to claim 7 is characterized in that the recording medium is one of a medical examination card issued by a medical institution, a cash card or debit card issued by a financial institution, a credit card issued by a credit card company, and an electronic money card. A reception reservation system according to any one of claims 4 to 6. In a preferred embodiment of the present invention, the communication terminal and the reception reservation unit are provided with a Dedicated Short R DSRC.
The reception reservation system according to any one of claims 1 to 7, further comprising a function of performing bidirectional data communication using an antenna for an angle communication. In a ninth aspect of the present invention, the communication terminal is DS
RC on-board unit, mobile phone, PHS (Personal)
The reception reservation system according to any one of claims 1 to 8, wherein the reception reservation system is incorporated in any one of Handyphone System).

BRIEF DESCRIPTION OF THE DRAWINGS FIG.
A description will be given based on FIG. In these figures, the same or corresponding parts are denoted by the same reference characters. FIG. 1 is a block diagram showing an overall configuration of a reception reservation system 1 according to the first embodiment of the present invention. The reception reservation system 1 includes a communication terminal 2 and a center system 3 that is a reception reservation means on a facility side such as a leisure facility such as a hospital, a clinic, a bank, a restaurant, or a movie theater. High-speed bi-directional data communication (for example, 1 Mbps) with an antenna 4 such as a DSRC antenna.
It is supposed to do it. As shown in FIG.
When the IC card 5 is inserted into the card insertion slot through which the IC card 5 is inserted and removed, I (personal identification information) of the user (customer) recorded in the IC card 5 in advance.
While reading information such as D, the required information is stored in the IC card 5
Reader / writer 2a capable of recording data on the antenna, an antenna 2b for performing high-speed two-way data communication with the antenna 4, a wireless controller 3f for performing transmission / reception or modulation / demodulation for the two-way data communication, an LCD (liquid crystal display), and a plasma display Of the display 2d and the data transmitted / received through the bidirectional data communication while performing drive control and various calculations of each of the constituent elements 2a to 2d, for example, the user ID of the IC card 5, the provided reception Menu of reservation information, for example, in the case of a hospital, internal medicine, surgery, orthopedics, otolaryngology, etc., and information on the current reception status of the selected reception reservation destination, for example, reservation order, number of waiting persons, forecast Waiting information such as the waiting time and the progress of the order of reservation, the result of approval / disapproval of the reservation, etc. are appropriately displayed on the display 2d. A processing unit 2e for, and an audio output unit (not shown) including a speaker for outputting an appropriate audio information to be displayed on the display 2d.
Thereby, the ID of the IC card 5 is transmitted from the antenna 2b of the communication terminal 2 to the antenna 4 of the center system 3 by radio waves or light, while the antenna 4b of the center system 3 is transmitted.
Receiving the radio wave or light from the communication terminal with the antenna 2c of the communication terminal, recording various information on the IC card 5 or the like by the reader / writer 2b, displaying the information on the display 2d, and
The displayed information is output by voice as appropriate. The IC card 5 is one in which an IC (integrated circuit) is mounted on a card body made of, for example, plastic or the like. At least personal identification information (ID) of the user is recorded in advance, and required information can be recorded. It has become.
In addition, the IC card 5 is a dedicated card such as a medical examination card issued by a medical institution such as a hospital or a clinic, a cash card or a debit card issued by a bank, a credit card issued by a credit card company, etc. It can be used as a general-purpose card such as a card and an electronic money card. The communication terminal 2 is configured as a portable dedicated device, and may be, for example, an on-board device of a car navigation system or an automatic toll collection system (ETC: Electronic Toll Call) shown in FIG.
(Personal Handyphone System) or a portable telephone or a PHS (Personal Handy Phone System). FIG.
Uses this communication terminal 2 as a DSRC (Dedicat) of a car navigation system or a highway toll automatic system.
ed Short Range Communicat
(ion) It is an external appearance perspective view when the in-vehicle device 6 incorporated in the in-vehicle device is viewed from the interior of the car 7. The in-vehicle device 6 has its in-vehicle device main body 6a and operation panel 6b installed in, for example, a dashboard 7a or its vicinity in the automobile 7, and the in-vehicle device main body 6a has a car navigation system or a highway toll automatic payment system. Which is a common display device with C
A display 6c such as an RT (cathode ray tube), LCD (liquid crystal display), or plasma display is provided.
In FIG. 2, reference numeral 7b denotes a windshield of the automobile 2. The operation panel 6b of the vehicle-mounted device 6 has a recording medium I
While forming a card insertion slot 6d for inserting and removing the C card 5, the IC card 5 inserted into the card insertion slot 6d is formed.
Buttons such as an eject button for taking out the information to the outside, a menu of information on the reception reservation destination from the center system 3 to be described later, a selection of the reception reservation destination and a selection button for selecting or setting these details, and a selection button. And other necessary operating tools are provided. FIG.
Is a DSR that performs high-speed two-way data communication with this in-vehicle device 6.
It is an external appearance perspective view when C antenna 4a is provided in a parking lot. This DSRC antenna 4a is the same as or replaces the antenna 4 shown in FIG. 1, and is installed at a required place such as a hospital or a bank. For example, when the DSRC antenna 4a is installed in a parking lot as shown in FIG. 3, a gate-shaped gantry 8 is erected at a plurality of entrances and exits of the parking lot, and a cross bar 8a of the gantry 8 is provided. Installed in
Each DSRC antenna 4a forms a spot-shaped communication area so that bidirectional wireless communication can be performed at a high data transmission rate (for example, 1 Mbps) for each in-vehicle device 6 of the automobile 2, for example, passing therethrough. The direction and size of the communication area can be adjusted as appropriate. On the other hand, the center system 3 shown in FIG.
It has, for example, a DSRC antenna 4a or a mobile phone or PHS antenna or another antenna for performing high-speed bidirectional data communication with the communication terminal 2 incorporated in the HS or the like. It is properly installed at the location. An antenna 4 such as a DSRC includes a radio control unit 3a that modulates and demodulates a carrier wave on which data is superimposed and transmits and receives the carrier wave in order to perform high-speed bidirectional data communication with the communication terminal 2.
Are supplied to the common processing unit 3c in accordance with a required procedure, while the wireless control unit 3a supplies the data demodulated by the wireless control unit 3a to the common processing unit 3c.
A communication control unit 3b for controlling the transmission and reception of data from the wireless communication unit 3c to a required wireless control unit 3a by a required communication protocol and the like and a common processing unit 3c as a central processing unit are sequentially connected. The common processing unit 3c includes an information reservation processing unit 3e having an information providing database 3d. The information reservation processing means 3e is an information providing database 3d.
For example, the management and management of a large amount of information and a large amount of information stored therein and the recording and updating of the reception reservation or the cancellation of the reservation are managed for each type of information. This information reservation processing means 3e
For each type of information to be provided, for example, in a hospital, medical information processing and reservation processing means 3e ₁ , surgical information processing and reservation processing means 3e ₂ , orthopedic information processing and reservation processing means 3e ₃ ,. processing reservation processing unit 3e _n, has a city. Next, the reception reservation system 1 is applied to a reception system in a hospital, and the on-board device 6 is used as the communication terminal 2.
4 will be described with reference to the flowcharts of FIGS. The steps in these flowcharts can be roughly divided into steps from the application for reception shown in FIG. 4 to reservation of the reception reservation destination, and steps for canceling the reception reservation shown in FIG. In addition, in these flowcharts, reference numerals with a number added to S indicate each step of the flowchart. First, S1
When a reception application signal for applying for a reception is transmitted from the on-vehicle device 6 to a reception destination such as a reception desk of a hospital, the reception application signal is received by the antenna 4 of the center system 3 and the reception destination on the hospital side is Receive a call. That is, as shown in FIG. 3, the automobile 7 is a DSRC such as a hospital parking lot.
The vehicle enters below the antenna 4a, and the vehicle-mounted device 6
When the vehicle enters the communication area of the RC antenna 4a, bidirectional data communication is started at a high speed between the vehicle-mounted device 6 and the DSRC antenna 4a. For this purpose, the D on which the reception application signal, which is a calling signal, is superimposed from the antenna 2b of the on-vehicle device 6
The SRC radio wave or light is wirelessly transmitted to the DSRC antenna 4a of the center system 3. For this purpose, in the center system 3, the radio wave or light received by the DSRC antenna 4a is demodulated by the wireless control unit 3a and is provided as a reception application signal to the common processing device 3c via the communication control device 3b. In the next S2, the common processing device 3c responds to the reception application signal by, for example, listing all the medical department names installed in the hospital, for example, internal medicine, surgery, orthopedics, otolaryngology, etc. Information providing database 3d as menu
And transmitted from the DSRC antenna 4a of the parking lot to the vehicle-mounted device 6. The in-vehicle device 6 that has received the information menu of the medical department name displays this information menu on the display 6.
c, the common processing device 3c waits until the display of the information menu, the input to select the next menu, and the answer to the question before or after the reservation of the reception is input. Next, in S4, when a menu selection operation such as a select button of the in-vehicle device 6 is performed to select a menu number of a medical department name desired to receive a medical examination and to input a response before or after the reservation for reception, the next step S5. It is determined whether the reservation has been made before or after the reservation. If the reservation has not been made, the process proceeds to a reservation step S6. If the reservation has been made, the process proceeds to a reservation cancel step shown in FIG. In S6, the standby information in the case where the medical department which is the reception reservation destination selected in S4 is temporarily reserved is transmitted from the center system 3 to the vehicle-mounted device 6. Examples of the standby information include the reservation order of the reservation person, the number of persons waiting until the reservation order of the reservation person arrives, the estimated waiting time, the progress of the reservation order, and the like. In the next S7, the common processing device 3c waits for the processing until the standby information is displayed on the display 6c of the in-vehicle device 6 and an input for reserving a medical department is input in the next S8. It is determined whether or not an input has been input. If No, that is, if it has been determined that no reservation has been input, the process ends in S9. On the other hand, if Yes in S8, that is, if a reservation for reception has been input, it is determined in S10 whether this hospital is the first time, that is, whether it is the first consultation,
Yes, that is, if it is the first consultation, proceed to S11,
That is, if it is not the first consultation, the process proceeds to S12. In S12, since the reservation person is not the first consultation, a medical examination card has already been issued to the reservation person from the hospital. Therefore, database 3
The ID number (IDNo) of the personal identification information registered as a patient in d is input from the vehicle-mounted device 6. For this,
In the next S13, the common processing device 3c accepts and registers the reservation for reception together with the ID number, records it in the database 3d, and jumps to S17 described later. On the other hand, in S11, it is determined whether or not the user possesses a general-purpose card in which at least personal identification information (personal ID) and other personal information on individuals are recorded in advance. As general-purpose cards, for example, bank cards and debit cards issued by credit cards, credit cards issued by credit card companies to members,
There is an electronic money card, etc., which is not a dedicated card issued by the hospital. In this S11, Yes, that is,
When a general card is possessed, the process proceeds to S14, and when No, the process proceeds to S15. In S14, the IC card 5, which is a general-purpose card, is inserted into the card insertion slot 6d of the vehicle-mounted device 6. Then, the personal ID and other necessary personal information are read from the IC card 5 by the reader / writer 2a, modulated by the wireless control unit 2c, transmitted from the antenna 2b, and proceed to S16. On the other hand, in S15, personal information including a personal ID is read from the general-purpose card inserted into the card insertion slot of the vehicle-mounted device 6, and the personal information is received by the DSRC antenna 4a of the center system 3, and demodulated by the wireless control unit 3a. After that, it is given to the common processing device 3c via the communication control device 3b. As this personal information,
Information required by the hospital, such as the name, age, address, and health insurance card number of the reservation applicant. In the next step S16, the common processing unit 3c determines whether or not to accept the initial consultation reservation application according to a predetermined procedure, and if so, issues a registration ID number of the initial consultation reservation and sends this registration ID number to the reservation destination. Is recorded and registered in the database by the information processing and reservation processing means 3e of the medical department. In the next step S17, the center system 3 transmits to the vehicle-mounted device 6 a fixed message indicating that the reservation of the reservation destination has been accepted and registered. Next S18
Then, the in-vehicle device 6 that has received the reservation acceptance message displays it on the display 6c (2d), informs that the desired medical department has received the reservation, and ends the processing. In addition,
The reservation made in this way may be used as a provisional reservation, and when the patient actually visits the hospital, the procedure may be made to be a final reservation. FIG. 5 is a flowchart for canceling (cancelling) a reservation once established in this way. That is, if it is determined that the reception reservation has been made in S5 of the flowchart of FIG. 4, it is determined in next S19 whether or not the ID number registered in the center system 3 has been input. If there is no input of the registered ID number, the center system 3 executes a process of canceling the reservation, and in the next step S21, sends a fixed form message of the reservation cancellation to the vehicle-mounted device 6, while displaying the message on the display 6c (2d). And exit. On the other hand, if Yes in S19, that is, if there is an input of a registration ID number, it is determined in S21 whether or not the offer to cancel the reservation is made. If Yes, the reservation cancel process is executed in S20, and In this case, in S22, the center system 3 determines that this is a mere inquiry of the standby information, and transmits the required standby information to the vehicle-mounted device 6. The waiting information includes, for example, the reservation order of the reserving person, the number of persons waiting until the reservation order arrives, the waiting time, the progress of the reservation order, and the like, as in S6. This standby information is received by the on-vehicle device 6, displayed on the display 6c (2d), and ends. Therefore, according to the reception reservation system 1, when the automobile 7 such as a patient enters the parking lot of the hospital, the DSRC antenna 4 of the center system 3 on the hospital side is used.
By performing wireless two-way data communication with
It is possible to promptly and accurately make a reservation for a medical department (internal medicine, surgery, etc.), which is a reception reservation destination desired by a patient. Further, since it is not necessary for the patient or the like to actually go to the window of the hospital and wait around the hospital, congestion around the reception area can be reduced, and there is no need to provide a waiting space. Furthermore, the reservation order of the reservation person, the number of persons waiting until the reservation order arrives, the standby time such as the waiting time and the progress of the reservation order are displayed and provided on the display 6c of the vehicle-mounted device 6. The waiting time can be effectively used, and a feeling of mental calm or stability can be obtained. Furthermore, once a reservation has been made, cancellation of the reservation can be performed quickly and accurately, and from the reception of the reservation to the acceptance or rejection of the reservation, the cancellation of the reservation, and the communication of these are automatically performed. In addition to being able to perform a large amount, the number of personnel required for these operations can be reduced. In the above-described embodiment, the case where the reception reservation system 1 is applied to a hospital has been described. However, the present invention is not limited to this. And, for example, the following facilities.

[Outside 1] ★ ● In the above embodiment, the case where the communication terminal 2 is incorporated in the DSRC vehicle-mounted device has been described.
May be assembled to a mobile phone or PHS. Communication terminal 2
Is installed in a mobile phone or PHS, it is not necessary to actually go to a parking lot such as a hospital or bank by car 7 as long as it is within the area where wireless communication with the center system 3 is possible. Reception can be reserved.

As described above, according to the present invention, a two-way data communication is performed wirelessly between a communication terminal and a center system, thereby making it possible to quickly and accurately reserve a reception at a facility having a center system. Can do it. Since there is no need for the reservation person or the like to actually go to the facility window and wait around the facility, congestion around the reception area can be alleviated, and there is no need to provide a waiting space. Also, the reservation order of the reservation person, the number of persons waiting until the reservation order arrives, the waiting time and the progress information of the reservation order are displayed on the display of the communication terminal and provided. Can be effectively utilized, and a feeling of mental calm or stability can be obtained. Furthermore, once a reservation has been made, cancellation of the reservation can be performed quickly and accurately, and from the reception of the reservation to the acceptance or rejection of the reservation, the cancellation of the reservation, and the communication of these are automatically performed. In addition to being able to perform a large amount, the number of personnel required for these operations can be reduced.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the overall configuration of a reception reservation system according to a first embodiment of the present invention.

FIG. 2 is an external perspective view of the appearance of the vehicle-mounted device when the communication terminal shown in FIG. 1 is incorporated in the vehicle-mounted device of a car navigation system or an automatic toll payment system;

FIG. 3 is a perspective view showing a state where the DSRC antenna of the center system shown in FIG. 1 is installed in a parking lot.

FIG. 4 is a flowchart showing the operation of the reception reservation system shown in FIG. 1, in which a flowchart of a reservation step is shown.

FIG. 5 is a flowchart showing the operation of the reception reservation system shown in FIG. 1, in which a flowchart of a reservation cancel step is shown.

[Explanation of symbols]

 DESCRIPTION OF REFERENCE NUMERALS 1 reception reservation system 2 communication terminal 2a communication terminal reader / writer 2b communication terminal DSRC antenna 2c communication terminal wireless control unit 2d communication terminal display 2e communication terminal processing device 3 center system 3a center system wireless control unit 3b center system Communication control device of 3c Common processing device of center system 3d Information providing database of center system 3e Information providing reservation processing means of center system 4 Antenna of center system 5 IC card 6 In-vehicle device 6a In-vehicle device body 6c In-vehicle device display 6d In-vehicle device Card slot 7 car

[Procedure amendment]

[Submission date] July 13, 1999 (1999.7.1)
3)

[Procedure amendment 1]

[Document name to be amended] Statement

[Correction target item name] Full text

[Correction method] Change

[Correction contents]

[Document Name] Statement

[Title of the Invention] Reception Reservation System

[Claims]

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention performs reception at all facilities such as hospitals and banks waiting for reception by bidirectional data communication between a system at the facility and a communication terminal at a user (patient, customer, etc.). Related to the reception reservation system.

[0002]

2. Description of the Related Art Conventionally, in an example of a hospital reception, when a patient first visits for the first time, a patient's address, name,
Fill in personal identification information (ID) such as social insurance card number, desired medical department name (for example, internal medicine, surgery, etc.), symptoms of illness, past medical history, etc., and accept this first consultation application form with insurance card attached It is accepted by submitting it to the counter, and the order of acceptance is given.

[0003] Therefore, the system waits until the first consultation reception order arrives, and when the first consultation order arrives, a consultation card made of plastic or paper is issued, and this consultation card is used for a desired medical department (for example, internal medicine). And the order will be given again. For this reason, it is possible to wait again until the reception order arrives, and to receive a medical examination only after the reception order arrives. In other words, at the hospital, if the patient is the first consultation, the first consultation is first accepted, and then the desired medical department (internal medicine, surgery, etc.) is accepted. It is designed to accept.

[0004] One example of a conventional bank reception system is:
The automatic ticket issuing machine installed at each window automatically issues a reception number tag made of paper etc. stating the reception window and reception order, and the customer takes out this reception number tag in order of arrival to be received on a first-come, first-served basis, reception The customer waits until the turn comes. Then, when the reception order has arrived, the reception number is displayed on a display device such as an electronic display panel to notify the customer that the reception order has arrived.

[0005]

However, in such a conventional reception method at a hospital or a bank, a customer or a patient actually goes to a hospital or a bank or the like and submits a prescribed document to a counter or receives a document. It is necessary to receive a number tag, which takes a long time to receive and is very complicated. It is not easy to actually go to the hospital, especially when the patient's condition is severe.

[0006] Further, after the reception is accepted, the waiting time, the number of persons waiting, the progress of the reception order, and the like until the reception order of the user arrives are unknown. Listen to your name when you call it, or be overwhelmed and tired so that you do not overlook when your turn is displayed on the display There is a problem that.

[0007] The present invention has been made in view of such circumstances, and its purpose is to provide a service without actually going to a reception destination.
It is an object of the present invention to provide a reception reservation system capable of promptly and accurately reserving reception by two-way wireless communication even in a remote place.

Another object of the present invention is to provide a reception reservation which can be promptly and accurately performed by a two-way wireless communication even in a remote place without actually canceling the reservation once the reception has been made. It is to provide a system.

[0009]

According to the first aspect of the present invention, there is provided a means for transmitting a reception application signal for applying for a reception to a reception destination. Selection means for transmitting a selection signal for selecting a reception reservation destination; means for transmitting a reservation application signal for applying for reservation of the reception reservation destination selected by the selection means together with personal identification information of the applicant; at least information on the reception reservation destination A communication terminal having a menu and display means for displaying information on the current reception status of the reception reservation destination selected by the selection means and the result of the reservation approval / disapproval of the reservation application, and two-way wireless communication with the communication terminal is possible Means for transmitting the information menu of the reception reservation destination when the reception application signal is received, and that the selection signal is received Means for transmitting reception status information of the reception reservation destination selected by the selection signal, and means for determining whether or not to accept the reservation when receiving the reservation application signal, and transmitting means for transmitting a result of the determination. And a reservation means.

According to a second aspect of the present invention, the reception and reservation means obtains the reservation order of the reservation person, the number of persons waiting, the waiting time until the reservation order comes, and the progress of the reservation order.
2. The reception reservation system according to claim 1, further comprising means for transmitting these as standby information.

According to a third aspect of the present invention, the reception reservation means cancels the reservation upon receiving an application signal for canceling the once accepted reservation, and transmits the reservation cancellation reception signal to the communication terminal. The reception reservation system according to claim 1, wherein the reception reservation system is provided.

According to a fourth aspect of the present invention, the communication terminal includes means for reading and transmitting the personal information from a writable recording medium in which personal information relating to the individual is recorded in advance. A reception reservation system according to any one of 1 to 3.

According to a fifth aspect of the present invention, the communication terminal includes voice output means for outputting at least a part of the information provided from the reception reservation means by voice. An acceptance reservation system according to any one of the preceding claims.

The invention according to claim 6 is the reception reservation system according to claim 4 or 5, wherein the recording medium is an IC card in which an integrated circuit is mounted on a card body.

According to a seventh aspect of the present invention, the recording medium is one of a medical examination card issued by a medical institution, a cash card or debit card issued by a financial institution, a credit card issued by a credit card company, and an electronic money card. The reception reservation system according to any one of claims 4 to 6, characterized in that:

In the invention according to claim 8, the communication terminal and the reception reservation means are provided with a Dedicated Short R (DSRC).
The reception reservation system according to any one of claims 1 to 7, further comprising a function of performing bidirectional data communication using an antenna for an angle communication.

According to a ninth aspect of the present invention, the communication terminal includes a DSRC
In-vehicle devices, mobile phones, PHS (Personal Ha)
9. The method according to claim 1, wherein the sensor is incorporated in any one of the following (Ndyphone System).
It is a reception reservation system described in the section.

[0018]

BRIEF DESCRIPTION OF THE DRAWINGS FIG.
A description will be given based on FIG. In these figures, the same or corresponding parts are denoted by the same reference characters.

FIG. 1 is a block diagram showing the overall configuration of a reception reservation system 1 according to the first embodiment of the present invention. The reception reservation system 1 includes a communication terminal 2 and a center system 3 that is a reception reservation means on a facility side such as a leisure facility such as a hospital, a clinic, a bank, a restaurant, or a movie theater. The wireless bi-directional data communication is performed at a high speed (for example, 1 Mbps) via an antenna 4 such as a DSRC antenna.

As shown in FIG. 1, when an IC card 5 is inserted into a card insertion slot through which the IC card 5 is inserted and removed, the personal terminal of a user (customer) recorded in the IC card 5 in advance. While reading information such as ID as identification information, a reader / writer 2a capable of recording required information on the IC card 5, an antenna 2b for performing high-speed two-way data communication with the antenna 4, and the two-way data communication. Radio control unit 3f for transmission / reception or modulation / demodulation
, A display 2d such as an LCD (liquid crystal display), a plasma display, etc., and each of these constituent elements 2a to 2
Among the data transmitted / received through the bidirectional data communication while performing the drive control and various calculations of d, required data, for example, the user ID of the IC card 5, a menu of the information of the provided reception reservation destination, for example, in the case of a hospital, Information on the current reception status of medical departments such as internal medicine, surgery, orthopedic surgery, otolaryngology and the selected reception reservation destination, for example, reservation order,
A processing device 2e for appropriately displaying standby information such as the number of persons on standby, the expected standby time and the progress status of the reservation order, and the result of approval or disapproval of the reservation on the display 2d, and a speaker for appropriately outputting the information displayed on the display 2d by voice. And audio output means (not shown). This allows I
While transmitting the ID of the C card 5 from the antenna 2b of the communication terminal 2 to the antenna 4 of the center system 3 by radio wave or light, the radio wave or light from the antenna 4 of the center system 3 is received by the antenna 2c of the communication terminal and various The information is recorded on the IC card 5 or the like by the reader / writer 2b, is displayed on the display 2d, and the displayed information is output as appropriate.

The IC card 5 is one in which an IC (integrated circuit) is mounted on a card body made of, for example, plastic, and at least personal identification information (ID) of a user is recorded in advance, while required information is recorded. It is possible to do. In addition, the IC card 5 is a dedicated card such as a medical examination card issued by a medical institution such as a hospital or a clinic, a cash card or a debit card issued by a bank, a credit card issued by a credit card company, etc. It can be used as a general-purpose card such as a card and an electronic money card.

The communication terminal 2 is configured as a portable dedicated device. In addition, for example, an on-board device of a car navigation system and an automatic toll collection system (ETC: Electronic Toll) shown in FIG.
(Personal Handyphone System) or a mobile phone or a PHS (Personal Handy Phone System).

FIG. 2 shows this communication terminal 2 as a DSRC of a car navigation system or an automatic highway toll system.
(Dedicated Short Range Co
mmmunication) In-vehicle device 6 incorporated in in-vehicle device
FIG. 2 is a perspective view of the appearance when the vehicle is viewed from the interior of an automobile 7. The in-vehicle device 6 has its in-vehicle device main body 6a and operation panel 6b installed in, for example, a dashboard 7a or its vicinity in the automobile 7, and the in-vehicle device main body 6a has a car navigation system or a highway toll automatic payment system. Display such as CRT (cathode ray tube), LCD (liquid crystal display), plasma display etc.
c is provided. In FIG. 2, reference numeral 7b denotes a windshield of the automobile 2.

An operation panel 6b of the vehicle-mounted device 6 has a card insertion slot 6d through which an IC card 5 as a recording medium is inserted and removed, and an IC inserted into the card insertion slot 6d.
Various buttons such as an eject button for taking out the card 5 to the outside, a menu of information on the reception reservation destination from the center system 3 to be described later, a selection of the reception reservation destination and a selection button for selecting and setting these details, and a select button for selecting these details. Operation buttons and other necessary operation tools are provided.

FIG. 3 is an external perspective view of a case where a DSRC antenna 4a for performing high-speed two-way data communication with the vehicle-mounted device 6 is provided in a parking lot. This DSRC antenna 4a is the same as or replaces the antenna 4 shown in FIG. 1, and is installed at a required place such as a hospital or a bank.

For example, when the DSRC antenna 4a is installed in a parking lot as shown in FIG. 3, a portal gantry 8 is erected at a plurality of entrances and exits of the parking lot. Installed on the crossbar 8a. Each DSRC antenna 4a forms a spot-shaped communication area so that bidirectional wireless communication can be performed at a high data transmission rate (for example, 1 Mbps) for each in-vehicle device 6 of the automobile 2, for example, passing therethrough. The direction and size of the communication area can be adjusted as appropriate.

On the other hand, the center system 3 shown in FIG.
For example, a DSRC antenna 4 for performing high-speed bidirectional data communication with the dedicated terminal of the communication terminal 2 or the in-vehicle device 6 or the communication terminal 2 incorporated in a mobile phone or PHS.
a, or a mobile phone or PHS antenna, or another antenna, and this antenna 4 is appropriately installed at a required place such as a hospital or a bank.

An antenna 4 such as a DSRC has a radio control unit 3a that modulates and demodulates a carrier wave on which data is superimposed and transmits / receives the data in order to perform high-speed bidirectional data communication with the communication terminal 2.
Are supplied to the common processing unit 3c in accordance with a required procedure, while the wireless control unit 3a supplies the data demodulated by the wireless control unit 3a to the common processing unit 3c.
A communication control unit 3b for controlling the transmission and reception of data from the wireless communication unit 3c to a required wireless control unit 3a by a required communication protocol and the like and a common processing unit 3c as a central processing unit are sequentially connected. The common processing unit 3c includes an information reservation processing unit 3e having an information providing database 3d.

The information reservation processing means 3e manages various types and a large amount of information stored in the information providing database 3d and recording and updating of the reception reservation or the cancellation of the reservation, for example, for each type of information. For example, in a hospital, the information reservation processing means 3e includes a medical information processing and reservation processing means 3e ₁ , a surgical information processing and reservation processing means 3e ₂ , an orthopedic information processing and a reservation processing means 3e for each type of information to be provided. _3. otolaryngology information processing and reservation processing means 3e
_n .

Next, the operation when the reception reservation system 1 is applied to a reception system in a hospital and the in-vehicle device 6 is used as the communication terminal 2 will be described with reference to the flow charts of FIGS. The steps in these flowcharts can be roughly divided into steps from the application for reception shown in FIG. 4 to reservation of the reception reservation destination, and steps for canceling the reception reservation shown in FIG. In addition, in these flowcharts, reference numerals with a number added to S indicate each step of the flowchart.

First, in S1, when a reception application signal for applying for reception is transmitted from the on-vehicle device 6 to a reception destination such as a reception window of a hospital, the reception application signal is transmitted to the center system 3
And the reception side of the hospital receives the call. That is, as shown in FIG. 3, when the vehicle 7 enters below the DSRC antenna 4a, for example, in a parking lot of a hospital, and the vehicle-mounted device 6 enters the communication area of the DSRC antenna 4a, the vehicle-mounted device 6 and the DSRC Bidirectional data communication with the antenna 4a is started at a high speed. For this purpose, a DSRC radio wave or light on which a reception application signal as a calling signal is superimposed is transmitted from the antenna 2b of the vehicle-mounted device 6 to the DSRC antenna 4a of the center system 3 by radio.

For this reason, the center system 3 uses the DS
The radio wave or light received by the RC antenna 4a is demodulated by the radio control unit 3a and is transmitted as a reception application signal to the communication control device 3b.
Is provided to the common processing device 3c.

In the next step S2, the common processing unit 3c responds to the reception application signal, and stores, for example, the names of all medical departments installed in the hospital, for example, internal medicine, surgery, orthopedics, otolaryngology, etc. The information is read from the information providing database 3d as a menu of information, and the DSRC antenna 4a of the parking lot is read.
Is transmitted to the on-vehicle device 6.

The in-vehicle device 6 which has received the information menu of the medical department name displays this information menu on the display 6c, so that the common processing device 3c displays the information menu, and inputs and receives the selection of the next menu. Wait until the answer to the question before or after the reservation is entered.

Next, in S4, when a menu selection operation of a select button or the like of the in-vehicle device 6 is performed to select a menu number of a medical department name to be examined and to input a response before or after the reservation is received, In S5, it is determined whether the reservation is made before or after the reservation. If the reservation is not made, the process proceeds to S6 of the reservation step,
After the reservation, the process proceeds to a reservation cancel step shown in FIG.

In S6, the standby information when the medical department, which is the reception reservation destination selected in S4, is temporarily reserved is transmitted from the center system 3 to the vehicle-mounted device 6. Examples of the standby information include the reservation order of the reservation person, the number of persons waiting until the reservation order of the reservation person arrives, the estimated waiting time, the progress of the reservation order, and the like.

In the next S7, the common processing unit 3c waits for the processing until the standby information is displayed on the display 6c of the vehicle-mounted device 6 and the input for reservation of the medical department is input in the next S8. It is determined whether or not a reservation input has been input in S8. If No, that is, if it is determined that no reservation has been input, the process ends in S9.

On the other hand, if Yes in S8, that is, if a reservation for reception has been input, it is determined in S10 whether this hospital is the first time, that is, whether it is the first consultation. Proceeds to S11, and if No, that is, if it is not the first consultation, proceeds to S12.

In S12, since the reservation person is not the first consultation,
A medical card has already been issued by the hospital to the applicant.
Then, the ID number (IDNo) of the personal identification information already registered as a patient in the database 3d is input from the vehicle-mounted device 6. For this purpose, in the next S13, the common processing device 3c accepts and registers the reception reservation together with the ID number, records it in the database 3d, and jumps to S17 described later.

On the other hand, in S11, it is determined whether or not the user has a general-purpose card in which at least personal identification information (personal ID) and other personal information on the individual are recorded in advance. The general-purpose card includes, for example, a bank card issued by a bank, a debit card, a credit card issued by a credit card company to a member, an electronic money card, etc., and is not a dedicated card issued by the hospital. In S11, if Yes, that is, if the user has a general-purpose card, the process proceeds to S14, and if No, the process proceeds to S15.

In S14, the IC card 5, which is a general-purpose card, is inserted into the card insertion slot 6d of the vehicle-mounted device 6. Then, the personal ID and other necessary personal information are read from the IC card 5 by the reader / writer 2a, modulated by the wireless control unit 2c, and transmitted from the antenna 2b.
Proceed to S16.

On the other hand, in S15, personal information including a personal ID is read from the general-purpose card inserted into the card insertion slot of the vehicle-mounted device 6, and this personal information is stored in the D of the center system 3.
The signal is received by the SRC antenna 4a, demodulated by the wireless control unit 3a, and provided to the common processing device 3c via the communication control device 3b. The personal information includes information required by the hospital, such as the name, age, address, and health insurance card number of the reservation applicant.

In the next step S16, the common processing unit 3c determines whether or not to accept the first appointment reservation application according to a predetermined procedure, and if so, issues a registration ID number for the first appointment and issues the registration ID number. Is recorded and registered in the database by the information processing and reservation processing means 3e of the medical department of the reservation destination.

In the next step S17, the center system 3 sends a fixed message to the vehicle unit 6 indicating that the reservation of the reservation destination has been accepted and registered. In the next S18, the in-vehicle device 6 which has received the reservation acceptance message is displayed on the display 6
c (2d), and informs that the reservation has been accepted by the desired medical department, and ends. It should be noted that the reservation made in this way may be used as a tentative reservation, and the procedure may be performed as a full reservation for reception when actually visiting the hospital.

FIG. 5 is a flow chart for canceling (cancelling) a reservation once established. That is, if it is determined that the reception reservation has been made in S5 of the flowchart of FIG. 4, it is determined in next S19 whether or not the ID number registered in the center system 3 has been input. If there is no input of the registered ID number, the center system 3 executes a process of canceling the reservation, and in the next step S21, sends a fixed form message of the reservation cancellation to the vehicle-mounted device 6, while displaying the message on the display 6c (2d). And exit.

On the other hand, in S19, Yes, that is, the registration ID
If there is an input of a number, it is determined in S21 whether or not it is an offer to cancel the reservation.
At step 20, the reservation canceling process is executed.
At 22, the center system 3 determines that the inquiry is merely an inquiry about the standby information, and transmits the required standby information to the vehicle-mounted device 6. As this standby information, for example, as in the above S6,
The reservation order of the reservation person, the number of persons waiting until the reservation order arrives, the standby time, the progress of the reservation order, and the like. This standby information is received by the on-vehicle device 6 and is displayed on the display 6c (2
Displayed in d), and the processing ends.

Therefore, according to the reception reservation system 1, when the car 7 such as a patient enters the parking lot of the hospital, the DSRC antenna 4 of the center system 3 on the hospital side is used.
By performing wireless two-way data communication with
It is possible to promptly and accurately make a reservation for a medical department (internal medicine, surgery, etc.), which is a reception reservation destination desired by a patient.

Also, the patient or the like actually goes to the hospital window,
Since there is no need to wait around the reception area, congestion around the reception area can be reduced, and there is no need to provide a waiting space.

Further, standby information such as the reservation order of the reservation person, the number of persons waiting until the reservation order arrives, the standby time, and the progress of the reservation order are displayed on the display 6 of the vehicle-mounted device 6.
Since the information is displayed in the form "c", the reservation person can effectively use the waiting time and can obtain a feeling of mental calm or stability.

Furthermore, once a reservation has been made, the reservation can be canceled quickly and accurately. From the reception of the reservation to the acceptance or rejection of the reservation, the cancellation of the reservation, and the communication thereof, these operations are performed automatically. In addition to being able to perform a large amount in a short time, the number of personnel required for these operations can be reduced.

In the above embodiment, the case where the reception reservation system 1 is applied to a hospital has been described. However, the present invention is not limited to this. Can be applied to facilities having the following. For example, the present invention can also be applied to the following facilities.

[0052]

[Outside 1]

In the above embodiment, the communication terminal 2 is
Although the case where the communication terminal 2 is incorporated in the SRC vehicle-mounted device has been described, the communication terminal 2 may be incorporated in a mobile phone or a PHS. When the communication terminal 2 is mounted on a mobile phone or a PHS, it is not necessary to actually go to a parking lot such as a hospital or a bank by a car 7, as long as the communication terminal 2 is within a wireless communication area with the center system 3. Reservations can be made at any time from.

[0054]

As described above, according to the present invention, a two-way data communication is performed wirelessly between a communication terminal and a center system, thereby making it possible to quickly and accurately reserve a reception at a facility having a center system. Can do it.

Since there is no need for the reservation person or the like to actually go to the facility window and wait around the facility, congestion around the reception area can be alleviated, and there is no need to provide a waiting space.

Also, the reservation information of the reservation person, the number of persons waiting until the reservation order arrives, the waiting time, and the progress information of the reservation order are displayed on the display of the communication terminal and provided. The waiting time can be effectively used, and a feeling of mental calm or stability can be obtained.

Furthermore, once a reservation has been made, the reservation can be canceled promptly and accurately. From the reception of the reservation, the acceptance of the reservation, the cancellation of the reservation, and the communication thereof are automatically performed. In addition to being able to perform a large amount in a short time, the number of personnel required for these operations can be reduced.

[Brief description of the drawings]

FIG. 1 is a block diagram showing the overall configuration of a reception reservation system according to a first embodiment of the present invention.

FIG. 2 is an external perspective view of the appearance of the vehicle-mounted device when the communication terminal shown in FIG. 1 is incorporated in the vehicle-mounted device of a car navigation system or an automatic toll payment system;

FIG. 3 is a perspective view showing a state where the DSRC antenna of the center system shown in FIG. 1 is installed in a parking lot.

FIG. 4 is a flowchart showing the operation of the reception reservation system shown in FIG. 1, in which a flowchart of a reservation step is shown.

FIG. 5 is a flowchart showing the operation of the reception reservation system shown in FIG. 1, in which a flowchart of a reservation cancel step is shown.

[Description of Signs] 1 Reception reservation system 2 Communication terminal 2a Reader / writer of communication terminal 2b DSRC antenna of communication terminal 2c Radio control unit of communication terminal 2d Display of communication terminal 2e Processing device of communication terminal 3 Center system 3a Radio of center system Control unit 3b Communication control device of center system 3c Common processing device of center system 3d Information providing database of center system 3e Information providing reservation processing means of center system 4 Antenna of center system 5 IC card 6 In-vehicle device 6a In-vehicle device body 6c In-vehicle device Display 6d Card slot for onboard equipment 7 Car

Claims (9)

[Claims] 1. A means for transmitting a reception application signal for applying for reception to a reception destination, and when receiving an information menu of a plurality of reception reservation destinations for receiving a reservation, transmitting a selection signal for selecting a reception reservation destination from this menu. Selection means, means for transmitting a reservation application signal for applying for a reservation of the reception reservation destination selected by the selection means together with the personal identification information of the applicant, at least the information menu of the reception reservation destination and the reception reservation selected by the selection means A communication terminal having display means for displaying information on the current reception status and a result of the reservation acceptance or rejection of the reservation application; and a bidirectional wireless communication with the communication terminal, and receiving the reception application signal. Means for transmitting the information menu of the reception reservation destination, when the selection signal is received, the information is selected by the selection signal. Means for transmitting reception status information of the reception reservation destination, reception reception means having means for determining whether or not to accept the reservation when receiving the reservation application signal, and transmitting a result of the acceptance / rejection. A featured reservation system. 2. The reception reservation means includes: a reservation order of a reservation person;
2. The reception reservation system according to claim 1, further comprising means for obtaining the number of persons waiting, the waiting time until the arrival of the reservation order, and the progress of the reservation order, and transmitting these as waiting information. 3. The reception reservation means, when receiving an application signal for canceling the accepted reservation once, cancels the reservation and includes a cancellation means for transmitting a reservation cancellation reception signal to the communication terminal. The reception reservation system according to claim 1 or 2, wherein: 4. The communication terminal according to claim 1, wherein the communication terminal includes means for reading out and transmitting the personal information from a writable recording medium in which personal information on the individual is recorded in advance. Or the reception reservation system according to item 1. 5. The communication terminal according to claim 1, wherein the communication terminal includes a voice output unit that outputs at least a part of the information provided from the reception reservation unit by voice. Reception reservation system described. 6. The recording medium according to claim 4, wherein the recording medium is an IC card having an integrated circuit mounted on a card body.
Or the reception reservation system described in 5. 7. The recording medium according to claim 1, wherein the recording medium is one of a medical examination card issued by a medical institution, a cash card or debit card issued by a financial institution, a credit card issued by a credit card company, and an electronic money card. Item 7. The reception reservation system according to any one of Items 4 to 6. 8. The communication terminal and the reception reservation means are DSRC
(Dedicated Short Range Com
2. A function for bidirectional data communication using a communication antenna.
8. The reception reservation system according to any one of items 1 to 7. 9. The communication terminal includes a DSRC onboard device, a mobile phone, a PHS (Personal Handyphone).
The reception reservation system according to any one of claims 1 to 8, wherein the reception reservation system is incorporated in any one of (System).