JP2000123258A - Reserved order automatic calling system - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide a reserved order automatic calling system which is operated integrally with a POS system, automatically performs reservation reception and calling, and enables a portable terminal to receive the calling. SOLUTION: This system is composed of a POS system 1 having an in-shop communication line 5, a reservation calling device 2 which has an input part 22, a memory part 24 for storing reservation data by the order of reservation, a display control part 21 and a display device 20 for generation displaying reservation data or the like, a call part 23 for calling a reserved customer in order of reservation, a dial part 26 for reading a contact number of the reserved customer and dial controlling, and a shop outside communication control part 27, a portable terminal 4 by which the customer receives reservation calling, and a public line 3 which communication connects the reservation calling device 2 and the portable terminal 4 of the contact number the dial part 26 specifies.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to an automatic reservation order calling system which is operated integrally with a POS system installed in a large restaurant service shop, and more particularly to a reservation calling system using a portable terminal via a public line. It relates to an automatic reservation order calling system.

[0002]

2. Description of the Related Art In a large restaurant or a restaurant at a large-scale trade fair site, an unspecified number of customers concentrate on a particular time zone. At cafeteria-style restaurants, customers make queues and use them on a first-come, first-served basis.
On the other hand, in restaurants of general form, enter the name of the reservation person and the number of persons in the reservation book placed near the entrance and wait for a seat, or make a reservation by telephone etc. in advance and accept it at the reservation time And so on. Since the user does not know when there is a call at the restaurant, it is necessary to wait for a long time at the waiting area. During this waiting time, there are problems such as being unable to complete an errand at another place or being unable to watch a show or the like. Recently, many people have mobile terminals, so using these mobile terminals,
There is a demand for an automatic reservation order calling system that can receive a call from a restaurant or the like even at a remote place.

[0003]

SUMMARY OF THE INVENTION In view of the above-described problems, the present invention is operated integrally with a POS system installed in a large restaurant service store, etc., so that reservation acceptance and calling are automatically performed. It is an object of the present invention to propose a reservation order automatic paging system in which the mobile terminal can receive the call.

[0004]

[Means for Solving the Problems] A handy terminal installed in a large restaurant service shop, etc., for taking customer orders, a kitchen terminal for displaying information such as orders from customers in a kitchen, and a POS for customers to perform accounting and payment. An input section for inputting customer reservation input, vacant seat information, etc., in a customer reservation order calling system integrated with a POS system having a terminal and an in-store communication line such as a LAN for communicatively connecting these terminals; A memory unit for storing reservation data such as the inputted customer name, contact number, number of persons, etc. in a reservation order, a display device for displaying the reservation data, etc., and a call unit for calling a reservation customer in a pre-reservation order based on vacant seat information And POS
An in-store communication connection unit that communicates with the system, a calling unit that reads out the contact number of a reserved customer calling out from the memory unit and controls the dial, and a contact number outside the store specified by the dial unit. A reservation calling device having an out-of-store communication control unit for communication connection, a portable terminal for receiving a reservation call by a customer, and a public line for communicatively connecting the reservation calling device and a portable terminal with a contact number designated by the dial unit. It consists of.

[0005] Further, the reservation calling device includes a key operation type input unit for inputting customer reservation input, vacant seat information, and the like, and a reservation receiving unit for receiving customer data such as a customer name, a contact number, and the number of people. And a call reception unit having a reception order registration unit that registers reception numbers in the reception order, a vacancy management unit that manages vacancy information in the store, a call management unit that manages the call sequence of reserved customers based on vacancy information, and a reservation reception unit. Reception data memory that stores the received customer data, order data memory that stores the reception order registered by the reception order registration unit, table numbers in the store, number of seats for each table, seat data such as presence or absence of users A memory unit having an in-store seat memory storing call data and a call data memory storing call data such as greetings and inquiries required at the time of calling.
An in-store communication control unit that receives vacant seat information and the like from an S terminal or the like, a dial unit, an out-of-store communication control unit, a system memory storing an operation sequence program in the device,
And a control unit for controlling each unit in the apparatus in accordance with the operation sequence program stored in the system memory.

Further, the input unit is a touch panel-type input unit densely provided on the display screen of the display device, and operation input is performed using operation icons on the display screen.

[0007] Further, a trackball input unit is additionally installed in the input unit, and operation input is performed from an operation icon or the like on a display screen of the display device.

Further, a communication input unit capable of inputting via an external communication line is additionally provided in the input unit.

[0009] Furthermore, a voice input unit for inputting voice and a voice recognition unit for recognizing text data from the input voice signal are additionally installed in the input unit.

[0010] Further, the input unit includes a voice input unit for inputting voice, a voice recognition unit for recognizing text data from the input voice signal, and a communication voice input unit capable of voice input via an external communication line. Is additionally installed.

Further, a handwritten character input unit for inputting handwritten characters and a character recognition unit for recognizing characters from the image data input by handwriting are additionally provided in the input unit.

[0012] Furthermore, a voice synthesizing unit for generating voice synthesized data in a calling unit and a voice data memory storing voice data required for the voice synthesizing in a memory unit are additionally installed.

[0013] Furthermore, a voice output unit is additionally provided on the display device, so that in-store calling by voice can be performed in addition to calling by image.

Further, a clock section for managing time and a vacant seat prediction calculating section for predicting and calculating the vacant seat and time are additionally provided in the calling section.

[0015] Furthermore, an operation guide memory storing an operation guide for reservation input is additionally installed in the memory unit, thereby enabling operation guidance by voice.

Further, a notification memory for storing notification data such as an advance menu and guidance in a store is additionally installed in the memory unit, and a notification program is displayed and output on a display device.

Further, the portable terminal is a mobile phone, a reservation call is made by voice, a PHP is made, a reservation call is made by voice, a pager is made, and the reservation call is made by a voice means such as a vibrator and a ring tone and a message means. Performing a reservation call using a voice means such as a ringtone and a message means as a wireless portable terminal that does not rely on telephone means,
It is assumed that the mobile terminal is a mobile terminal using modular jack connection means, and a reservation call is made using voice means such as a ringtone and a message means, or a mobile terminal using infrared communication means such as IrDA1.

[0018]

FIG. 1 is a system configuration diagram of an embodiment of an automatic reservation order calling system according to the present invention. FIG.
FIG. 1 is a block diagram of a main part of an embodiment of a reservation calling apparatus according to the present invention. The configuration and schematic operation of the system of the embodiment will be described with reference to FIG. The system of the embodiment is installed in a large restaurant service store, etc., and has a handy terminal 8, a repeater 9, a kitchen terminal 7 for displaying information such as an order from a customer in a kitchen, and a customer to settle and pay, etc. Do PO
S terminal 6 and a LAN (Lo
cal Area Network) and in-store communication line 5
The OS system 1, an input unit 22 for inputting reservation input of a customer, vacant seat information, etc., a memory unit 24 for storing reservation data such as a customer name, a contact number, and the number of customers input for reservation, a reservation data, etc. Display control unit 2 for generating and displaying
1, a display device 20, a calling unit 23 for calling a reserved customer in the order of pre-order based on the vacant seat information, an in-store communication connecting unit 25 for communication connection with the POS system 1, and a contact number of the reserved customer for the calling unit 23 to call. A reservation calling device 2 having a dial unit 26 for reading and controlling the dial from the unit 24, an out-of-store communication control unit 27 for communicating with a contact number designated by the dial unit 26, and a portable terminal 4 for receiving a reservation call by a customer; ,
It comprises a public line 3 for communicating and connecting the reservation calling device 2 and the portable terminal 4 of the contact number designated by the dial unit 26.

First, the operation of a POS system installed in a general large restaurant service store or the like will be described. When the customer arrives at the table, the attendant accepts the order for each table. When an order for food and drink is received, order data such as order items, quantities, table numbers, and the number of people are input using the wireless handy terminal 8. The order data is sent to the POS terminal 6 and the kitchen terminal 7 via the repeater 9 and the in-store communication line 5 such as a LAN. The kitchen terminal notifies the kitchen of the contents of the order. With this data,
The POS terminal 6 takes control of the table number currently being used, and when the POS terminal 6 performs the accounting process, it means that the corresponding table becomes vacant in principle. In practice, the treasurer will not be able to use it immediately because it will be settled first or the cleanup will not end. The clerk checks the actual situation and guides the next group to the seat. At large stores, the state of empty seats is displayed and output on a display device or the like.

In the present system, the vacant seat information transferred to the POS terminal 6 is stored in the corresponding memory in the memory unit 24 via the in-store communication line 5 and the in-store communication control unit 25. In addition, the clerk may directly input the vacant seat information from the call input section 22f, and when no reservation customer comes, the call input of the next group is performed. The customer enters the input section 22
When the user inputs reservation data such as a contact number such as a name, a telephone number, and the number of reservations, the reservation data is registered and stored in the memory unit 24 in the order of receiving the reservation. The calling unit 23
Based on the vacant seat information in the memory unit 24, similarly, the reservation data is called in the order of reservation registration, the number of seats data is compared with the vacant seat information, and a reserved customer whose condition is matched is searched. The dial unit 26
The contact number of the corresponding reservation customer is read from the memory unit 24 and dial connection processing is performed. The out-of-store communication control unit 27 performs a dial connection process to a portable terminal 4 such as a customer's portable telephone via a local telephone station of the public line 3. When the dial connection is completed, the calling unit 23 generates call data based on the reservation data and the call guidance data in the memory unit 24, and transmits the generated call data to the mobile terminal 4.

Next, the configuration and detailed operation of the reservation calling device 2 will be described with reference to FIG. Reservation calling device 2 of the embodiment
Is a key operation type input unit 22a for inputting customer reservation input, vacant seat information, etc. A reservation reception unit 23a for receiving customer data such as a name, a contact number, and the number of people, and a reception order for registering reception numbers in the reception order. A calling section 23 having a registration section 23b, a vacancy management section 23c for managing vacancy information in the store, and a call management section 23d for managing the order of calling reservation customers based on the vacancy information, and stores customer data received by the reservation reception section. Reception data memory 24b and reception order registration unit 23
b, the order data memory 24c storing the order of reception registered, the table number in the store, the number of seats for each table,
From the POS terminal 6, a memory unit 24 having an in-store seat memory 24d storing seat data such as the presence or absence of a user and a call data memory 24e storing call data such as greetings and inquiries required at the time of calling. The in-store communication control unit 25 for receiving vacant seat information, the dial unit 26, the out-of-store communication control unit 27, a system memory 29 storing an operation sequence program in the apparatus, and an operation sequence program stored in the system memory. It is basically configured by a control unit 30 that controls each unit in the apparatus along with the like.

Further, the input unit 22 includes a touch panel-type input unit 20 c densely provided on a display screen of the display device, a trackball input unit (not shown), and an external communication line 3.
, A voice input unit 22b for inputting voice, and a voice recognition unit 22 for recognizing text data from the input voice signal.
c, a communication voice input unit (not shown) capable of voice input via an external communication line, a handwritten character input unit 22d for inputting handwritten characters, a character recognition unit for recognizing characters from the image data input by handwriting 22f and the like are additionally provided.

The calling section 23 is additionally provided with a voice synthesis section 23 e for generating voice synthesis data, a vacant seat prediction calculation section for predicting and calculating the vacant seat and time. The memory unit 24 includes a voice data memory memory unit 24f that stores voice data required for voice synthesis, an operation guide memory 24a that stores a reservation input operation guide, and notification data such as an advance menu and guidance in a store. And a notification memory (not shown) storing the information. In addition, a voice output unit 31 for enabling in-store calling by voice in addition to calling by image, a clock unit for managing time, and the like are additionally provided.

Next, a detailed operation will be described along a processing flow from a customer's reservation input to a call. Basically, a customer name, a contact number, the number of persons, and the like are input using the reservation input unit 22a using a keyboard. As a variation, a touch panel 20 c densely provided on the display surface of the display device 20, a handwritten character input unit 2 such as a pen input, etc.
Character recognition unit 22 that reads handwritten characters input as 2d
e, a trackball input unit (not shown), a voice input unit 22b, a voice recognition unit 22c that reads the input voice signal, and a communication input unit that allows input from the portable terminal 4 via the external communication line 3 (FIG. (Not shown), and a communication voice input unit (not shown) for inputting voice from the portable terminal 4.

The reservation receiving unit 23a adds a reception number to the input customer name, contact number, number of persons, form of the portable terminal, and the like, and stores and adds the reception number to the reception data memory 24b. The reception order registration unit 23b assigns a reception order to each of the number of persons and registers and stores the reception order in the order data memory 24c. Seat data such as the number of seats at each table in the store, the use / non-use, and the use start time are stored and updated in the store seat memory 24d. The vacant seat management unit 23c transmits the LAN from the POS terminal 6 to the LAN.
Based on the vacant seat information received via the in-store communication line 5 and the in-store communication control unit 25 and the vacant seat information from the call input unit 22f, the seat data in the in-store seat memory 24d is updated and the vacant seat information is constantly output. are doing. The vacant seat information is generated as image data by the display control unit 21 and output to the display device 20 for display 20b.

The call management section 23 d compares the number of seats in the vacant seat information with the number of seats registered in the order data memory 24, extracts customers whose conditions match and whose reception order is small, More customer names, contact numbers,
The number of persons and the like are read, and the contact number is input to the dial section 26. The dial unit 26 performs a connection process to the contact number, confirms that the call has arrived at the customer's portable terminal 4, and notifies the call management unit 23d. On the other hand, if the call is not received even after the call is made a predetermined number of times, the telephone is connected to the answering service of the public line 3 or the status of the incoming call is notified.

Upon receiving the call status from the dial unit 26, the call management unit 23 d calls the call data memory 2
Read out call data from 4e, such as "I'll guide you now because the table is available." The output form of the call data is selected depending on the type of the portable terminal possessed by the customer. When the mobile terminal 4 has voice output means, the voice synthesizer 23e reads out the relevant voice data from the voice data memory 24f based on the reception data such as the customer name and the call data, synthesizes the voice, and stores the voice data outside the store. The communication control unit 27 sends the data to the public line 3. On the other hand, when the status of the incoming call has not been received, the next order reception data is read, and the corresponding reception data and the order data are deleted, or processing such as lowering the order is performed. Upon receipt, the corresponding reception data and order data are deleted. When the mobile terminal 4 has a text display unit, a text data generation unit (not shown) generates mail data based on the reception data such as the customer name and the call data, and outputs the mail data to the out-of-store communication control unit 27. From the public line 3.

The vacant seat prediction calculation unit 23f statistically calculates the seat use start time in the in-store seat data memory 24d, the elapsed time data of the clock unit 28, the customer's seat use time data from the POS terminal 6, and the like. Predictive calculation output of the time and table number. When the estimated vacancy time approaches, the call management unit 23d reads reception data corresponding to the number of seats in the corresponding table and calls the customer.

A notification memory (not shown) stores notification data such as an advance menu and guidance in a store, and the display control unit 21 reads the notification data and displays and outputs a notification program 20a on a display device. The sound is output from the sound output unit 31.

A mobile phone 4 for making a reserved call by voice, a PHP, a vibrator for making a reserved call, a pager for making a voice call such as a ring tone and a message means, and a pager for making a real call, P performed by voice means such as sound and message means
Wireless portable terminals such as DA (Personal Digital Asistant) are used. Also, as a portable terminal 4 for an answering machine or a mail service, a modular jack connection means for making a reservation call by voice means such as a ringtone and a message means, or a notebook personal computer having an infrared communication means communication terminal such as IrDA1 etc. Mobile terminals are used. From a mobile terminal of any kind except for a pager, a name, a telephone number, etc. can be obtained from a remote place by voice or key operation along the operation guide generated based on the operation guide data in the operation guide memory 24a. It is possible to perform a reservation operation such as a contact number, a reservation number, a time, and the like.

[0031]

The present invention is embodied in the manner described above, and has the following effects. When the customer inputs the reservation data from the input unit, the reservation data is registered and stored in the memory unit in the order of receiving the reservation. The calling unit calls the reserved customers in the order of the first reservation based on the vacant seat information, and the dial unit reads out the contact number of the corresponding reserved customer from the memory unit and makes a dial connection. The calling unit generates call data and transmits it to the portable terminal owned by the corresponding reservation customer via the out-of-store communication control unit and the public line, so that a POS system installed in a large restaurant service store or the like. A proposal has been made for a reservation order automatic call system in which the reservation reception and the call are automatically performed, and the portable terminal can receive the call.

[Brief description of the drawings]

FIG. 1 is a system configuration diagram of an embodiment of an automatic reservation order calling system according to the present invention.

FIG. 2 is a block diagram of a main part of one embodiment of a reservation calling apparatus according to the present invention.

[Explanation of symbols]

 REFERENCE SIGNS LIST 1 POS system 2 reservation calling device 3 public line 4 portable terminal 5 in-store communication line 6 POS terminal 7 kitchen terminal 8 handy terminal 9 repeater 20 display device 20 c touch panel 21 display control unit 22 input unit 22 a reservation input unit 22 b voice input unit 22 c Voice recognition unit 22d Handwritten character input unit 22e Character recognition unit 22f Call input unit 23 Call unit 23a Reservation reception unit 23b Reception order registration unit 23c Empty seat management unit 23d Call management unit 23e Voice synthesis unit 23f Empty seat prediction calculation unit 24 Memory unit 24a Operation guide memory 24b Reception data memory 24c Order data memory 24d In-store seat memory 24e Call data memory 24f Voice data memory 25 In-store communication control unit 26 Dial unit 27 Out-of-store communication control unit 28 Clock unit 29 System memory 30 Control unit 31 Voice Output section

Continued on the front page F term (reference) 3E042 AA04 BA01 BA13 CA10 CD10 CE06 CE09 EA01 5B049 BB55 CC02 CC06 CC17 DD01 DD02 DD03 EE12 FF03 FF04 FF06 FF07 GG01 GG03 GG04 GG06 5K024 AA02 AA43 AA01 FF00 BB00 GG00 GG01 GG03 5K067 AA21 BB04 BB21 BB43 CC12 DD13 EE02 FF02 HH05 HH06 HH11 HH23

Claims (19)

[Claims] Claims: 1. Installed in a large restaurant service store, etc.,
In-store stores such as handy terminals that take orders from customers, kitchen terminals that display information such as orders from customers in the kitchen, POS terminals where customers perform accounting and payment, and LANs (Local Area Networks) that connect these terminals for communication. In a customer reservation order call system operated integrally with a POS system having a communication line, an input section for inputting customer reservation, vacant seat information, etc .; , A memory unit for storing reservation data such as reservation data, a display device for displaying the reservation data and the like, a calling unit for calling a reservation customer in the order of pre-reservation based on the vacant seat information, and a store communicating with the POS system. A communication unit and a dial unit for reading out the contact number of a reserved customer calling by the calling unit from the memory unit and performing dial control; A reservation calling device having an out-of-store communication control unit for communicating with a contact number outside the store designated by the unit; a portable terminal for receiving a reservation call by a customer; and a communication designated by the reservation calling device and the dial unit. The customer terminal inputs reservation data from the input unit, the reservation data is registered and stored in the memory unit in the order of reservation reception, and the calling unit is vacant The dial unit reads the contact number of the corresponding reserved customer from the memory unit to make a dial connection based on the information, and the dial unit reads out the contact number of the reserved customer from the memory unit, the calling unit generates call data, and the out-of-store communication control unit And a transmission via a public line to the portable terminal possessed by the reservation customer. 2. The reservation calling device according to claim 1, further comprising: a key operation type input unit for inputting customer reservation input, vacant seat information, etc .; A calling unit having a reception unit and a reception order registration unit that registers reception numbers in the reception order, a vacancy management unit that manages vacant seat information in the store, and a call management unit that manages a calling sequence of reserved customers based on the vacancy information, The reception data memory storing the customer data received by the reservation reception unit, the order data memory storing the reception order registered by the reception order registration unit, the table number in the store, the number of seats per table, the number of users A memory section having an in-store seat memory for storing seat data such as presence / absence and a call data memory for storing call data such as greetings and questions required at the time of calling; An in-store communication control unit that receives vacant seat information from a terminal or the like, the dial unit, the out-of-store communication control unit, a system memory storing an operation sequence program in the device, and storing in the system memory. And a control unit that controls each unit in the apparatus in accordance with an operation sequence program. The call management unit is configured to determine the number of a vacant seat table in the store based on vacant seat information from the input unit or the POS terminal. Vacant seat data such as the number of seats is output at any time, the call management unit reads the data of the reserved customers whose conditions match the vacant seat data from the order data memory in the order of first reception, and stores the contact number of the corresponding customer in the dial unit. 2. The reservation order automatic calling system according to claim 1, wherein the system outputs the reservation order. 3. The reservation according to claim 2, wherein the input unit is a touch-panel-type input unit densely provided on a display screen of the display device, and the operation is input from an operation icon or the like on the display screen. Automatic turn calling system. 4. The automatic reservation order calling system according to claim 2, wherein a trackball input unit is additionally installed in the input unit, and operation input is performed using an operation icon or the like on a display screen of the display device. 5. The input unit according to claim 2, further comprising a communication input unit capable of inputting via an external communication line, and enabling a direct reservation input from said portable terminal. Reservation order automatic call system. 6. A voice input unit for inputting voice and a voice recognizing unit for recognizing text data from the input voice signal are additionally provided in the input unit, so that reservation input by voice can be performed. 3. The reservation order automatic calling system according to claim 2, wherein 7. A voice input unit for inputting voice, a voice recognition unit for recognizing text data from an input voice signal, and a communication voice input unit capable of voice input via an external communication line. 3. The automatic reservation order calling system according to claim 2, wherein a reservation input by voice is enabled through an external communication line. 8. A handwritten character input unit for inputting handwritten characters and a character recognizing unit for recognizing characters from the handwritten input image data are additionally installed in the input unit, and reservation input using handwritten characters is possible. 3. The reservation order automatic calling system according to claim 2, wherein: 9. A voice synthesizing unit for generating voice synthesized data in the calling unit, and a voice data memory storing voice data required for the voice synthesizing in the memory unit are additionally installed. 3. The reservation order automatic calling system according to claim 2, wherein calling by a signal is enabled. 10. The reservation order automatic calling system according to claim 9, wherein a voice output unit is additionally provided on said display device, so that in-store calling by voice is possible in addition to calling by image. 11. A clock unit for managing time, and a vacant seat prediction calculating unit for predicting and calculating vacant seats and time are additionally installed in the calling unit, and the use elapsed time for each seat in the in-store seat memory is calculated based on: 3. The reservation order automatic calling system according to claim 2, wherein a predicted vacant time is calculated to enable a predicted call. 12. The reservation according to claim 7, wherein an operation guide memory storing an operation guide for reservation input is additionally installed in the memory unit to enable operation guidance by voice. Automatic turn calling system. 13. The system according to claim 1, further comprising a notification memory storing notification data such as an advance menu and guidance in a store in the memory unit, and displaying a notification program on the display device. 2. The reservation order automatic call system according to 2. 14. The automatic reservation order calling system according to claim 1, wherein the mobile terminal is a mobile phone, and the reservation call is made by voice. 15. The portable terminal is connected to a PHP (Personal Han).
2. The reservation order automatic call system according to claim 1, wherein the reservation call is made by voice. 16. The reservation order automatic calling system according to claim 1, wherein the portable terminal is a pager, and a reservation call is made by a voice means such as a vibrator or a ring tone and a message means. 17. The reservation order automatic calling system according to claim 1, wherein said portable terminal is a wireless portable terminal not relying on telephone means, and a reservation call is made by voice means such as a ring tone and message means. . 18. The reservation order automatic calling system according to claim 1, wherein said portable terminal is a portable terminal by modular jack connection means, and a reservation call is made by voice means such as a ringtone and a message means. 19. The reservation order automatic call according to claim 1, wherein said portable terminal is a portable terminal using infrared communication means such as IrDA1, and a reservation call is made by voice means such as a ring tone and message means. system.