JP2000069172A - Electronic exchange - Google Patents

Abstract

PROBLEM TO BE SOLVED: To reduce the possibility of causing an erroneous telephone call in a present telephone system. SOLUTION: When a caller originates a call, a communication network system returns the information of a dialed opposite party by voice information and connects a line to the opposite party after making the caller confirm whether or not it is an error. Thus, the erroneous telephone calls are reduced. The communication network system stocks a user information data base 20, converts data to voice by using a voice conversion function 30 when needed and transmits it to the caller. The service is received by a contract person both at the originating of a call and at the terminating of a call.

Description

DETAILED DESCRIPTION OF THE INVENTION

[0001]

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention provides a function for confirming whether a user identification number such as a dialed telephone, a telephone number such as a facsimile, or a facsimile number is correct in communication services such as a telephone and a facsimile. This is the technology of the communication network system. The present invention also relates to a communication service, and more particularly to a service for confirming the certainty of the action when a user identification number of a call partner is dialed in any way for the purpose of a call.

[0002]

2. Description of the Related Art Conventionally, when a caller who is a user who intends to make a call dials a user identification number of a called party to be called, a communication network system decodes the dialed user identification number. Then, the communication network system connects the communication lines according to the decoding. Since the communication network system connects the communication line according to the user identification number dialed by the caller, it is not possible to determine whether the dialed user identification number is the other party for whom the call is intended. Had not been implemented. In addition, the charging mechanism for telephone calls attempts to connect a communication line to the user identification number decoded by the communication network system, and once the connection is completed, charging is started at that time. Therefore, charging is started for the caller regardless of whether the user identification number dialed by the caller is the intended callee.

Conventionally, there have been the following methods as a countermeasure for a wrong telephone call. The caller side displays the user identification number dialed to the telephone terminal, or registers the user identification number of the called party in the telephone terminal and dials it by simple operation, and the user identification number of the called party to be dialed Was checking to make sure he wasn't wrong. On the other hand, the receiving side confirms the caller who has requested connection by displaying the caller's user identification number or by listening to the caller's name or caller's user identification number by voice. Was.

[0004]

However, in the case of a caller, a method of displaying the user identification number dialed to the telephone terminal, and a method of registering the user identification number of the other party in the telephone terminal and dialing by a simple operation Then
There are the following problems: The means by which the user identification number of the other party to be dialed is correct depends on the function of the telephone terminal used by the caller, and in addition, the place where the caller is located at the terminal, that is, There is an inconvenience that it can be used only in a limited place.
Furthermore, the confirmation of whether the dialed user identification number displayed on the telephone terminal and the user identification number of the other party registered in the telephone terminal are truly the user identification number of the intended recipient is performed by the communication. There is nothing other than referring to the telephone directory issued by the network operator.

[0005] Thus, the inconvenience that the telephone terminal can be used only in a limited place if it can be carried away is solved. However, there is no substitute for relying on the capabilities of the telephone terminal. In addition, there remains a problem that it is necessary to rely on the telephone directory to confirm that the user identification number of the intended recipient is the user identification number.

On the other hand, there is a method of displaying the user identification number of the caller on the telephone terminal and a method of listening to the name of the caller or the user identification number of the caller by voice. However, these methods depend on the capabilities of the telephone terminal used by the called party. Also, the called party can only use the terminal where the terminal is located. Then, it is possible to confirm the caller who has made the connection request, but whether the caller is really requesting a call to the callee, or
I cannot confirm the question that the caller may have made the wrong call. Thus, as described above, the point that the caller depends on the function of the telephone, the point of truth of the user identification number, and the point of the called party depends on the function of the telephone, the truth of the call, This was an issue.

[0007]

A communication network system function is provided with a user contract table, a user information database, and a voice conversion / synthesis function, and is operated by a program for controlling each unit. The user contract table stores whether this service is contracted or not. The user information database stores user identification numbers and profiles such as user names / business names and addresses. When a profile is designated, the voice conversion / synthesis function converts the profile into voice.
If the caller has subscribed to the present system, when the user makes a call, the present system plays the profile of the other party derived from the identification number of the dialed telephone number by voice information and checks whether the caller is correct. Also, when the called party has subscribed to the present system, his / her profile is voice-converted and returned to the calling party upon receiving a call, and the called party is checked with the calling party. After confirming that there is no mistake, the communication network system connects the communication line.

[0008]

Embodiments of the present invention will be described below in detail. The present invention allows the sender to reconfirm the callee with the function of the present invention by contract and simple operation,
Regardless of the telephone terminal used and the place where it is used, the use fee collected by connection to an unintended call partner by a careless wrong telephone call is reduced. Also, the callee reconfirms the intention of the caller with the caller using the function of the present invention only based on the contract, thereby relieving the caller of the troublesomeness of dealing with a wrong call due to the carelessness of the caller. The present invention
The purpose of the present invention is to provide a communication service that enables the above. This communication service can be received both at the time of calling and at the time of receiving a call if the telephone subscriber subscribes according to a contract. Hereinafter, the service for preventing incorrect telephone calls according to the present invention is referred to as the present communication service.

A first embodiment of the present invention will be described below. An example of a configuration in a communication network system that provides the communication service will be described with reference to the drawings. FIG. 1 shows the configuration of the present invention provided in a communication network system. FIG. 1 shows a user contract table 10 storing the present communication service contract status, a user information database 20 storing the correspondence between the dialed user identification number and the user profile. A voice conversion / synthesis function 30 for converting the index result of the user information database 20 into voice and generating a synthesized voice to be heard by a caller;
And a program 40 for providing the present communication service while controlling the user contract table 10, the user information database 20, and the voice conversion / synthesis function 30.

FIG. 2 shows an example of the structure of a user contract table 10 storing the contract status of the present communication service. This user contract table 10 stores a telephone number as a user identification number, and correspondingly stores the presence or absence of a contract for this communication service.

FIG. 3 is a user information data storing the correspondence between the dialed user identification number and the profile of the user.
2 is a configuration example of a base 20. Here, the user information data
The database 20 stores two data of a name / business name and an address as a user profile.

FIG. 4 shows a profile obtained by indexing the user information database 20 with a user identification number, converting the profile as a result of the index into a voice, and generating a synthesized voice for the caller to listen to. 2 is a configuration example of a voice conversion / synthesis function 30 that performs the function. FIG. 4 shows that when a user's profile in character code expression is input, a corresponding voice is output.

FIG. 5 shows a program 40 for providing the present communication service while controlling the user contract table 10, the user information database 20, and the voice conversion / synthesis function 30.
Is a configuration example in which a main part of FIG. As shown in the flowchart, the communication service is performed.

The operation of the first embodiment will be described below with reference to the flowchart of FIG. In the present embodiment, the caller has subscribed to the wrong call prevention service, which is the present communication service. In this case, the caller offers a contract with a provider of the communication network system to subscribe. Therefore, it is registered in the user contract table 20 that there is a user identification number and a contract. The caller uses a telephone terminal and adds a special number, for example, "333" before calling so that the communication network system can recognize that the communication service of the present invention is required. Dial the user identification number of the recipient and the user identification number of the called party.

In step 100, the communication network system waits for a request to activate the communication service by a special number dialed by the caller. In other words, this communication service is not activated by ordinary dialing.

In step 101, the communication network system receives a request for starting the communication service by a special number dialed by a caller. Subsequently, at the same time, the user ID number of the caller and the user ID number of the called party who is dialed from the caller are also received. Then, the communication network system determines the information of the caller from the information received from the caller, that is, the special number for starting the communication service, the user identification number of the caller, and the user identification number of the called party. Extract the user identification number.

In step 102, the communication network system indexes the user contract table 10 shown in FIG. 2 on the basis of the user identification number of the caller extracted in the previous step, and the caller makes a call to this communication server. Check if you have a service contract.
If the caller has contracted as a result of checking the contract status of this communication service, the processing of the communication network system proceeds to step 103.
Proceed to. If the contract has not been made, the processing of the communication network system returns to the standby state of step 100. At this time, the communication service is not executed, and the communication network system performs a normal call connection.

In step 103, the communication network system extracts the user identification number of the called party from the information received from the calling party.

In step 104, the communication network system searches the user information database 20 shown in FIG. 3 by the user identification number of the called party, and stores the called party in the character code stored therein. The profile such as the name, business name and address is obtained from the user information database 20.

In step 105, the communication network system uses the speech conversion / synthesis function 30 shown in FIG.
The profile of the called party represented by the password is converted into a synthetic voice to be heard by the calling party.

In step 106, the communication network system causes the caller to listen to the spoken profile of the callee. The caller answers the communication network system by dialing whether or not the profile of the called party heard here is the profile of the other party for the purpose of talking. For example,
The user dials a fixed number such as 1 when the profile matches the intended party and 0 when the profile does not match the intended party.

In step 107, the communication network system confirms the intention of the caller, that is, whether or not the caller is the intended caller by the dial received from the caller. If the caller dials "1" to indicate that the profile heard is the intended recipient, the processing of the communication network system proceeds to step 108. If the caller dials "0" to answer that the profile he was listening to is not an unintended recipient,
The processing of the communication network system returns to the standby state of the communication service in step 100. When the caller is not the intended caller, the caller can hang up and prevent a mistaken call. Then, the user confirms the telephone number and calls again.

In step 108, since the call is correct, the communication network system connects the communication lines of the caller and the callee based on the user identification number of the callee.

In the above description, if the telephone terminal used by the caller is a telephone terminal that has a telephone contract with a normal telephone subscriber or is a portable telephone terminal, the communication network Since the system can recognize the caller's user identification number, the caller does not need to dial the caller's user identification number when making a call.

Next, a second embodiment will be described below. An example of a configuration in a communication network system for providing the present communication service will be described with reference to the drawings. An example of the configuration is shown in FIG. 1 as in the first embodiment. These components differ from the first embodiment only in the configuration of the program 40. FIG. 6 shows a flow chart of this. FIG.
The user contract table 10 shown in FIG. 2, the user information database 20 shown in FIG. 3, and the voice conversion / synthesis function 30 shown in FIG. 4 is a flowchart configuration example of a main part of a program 40 for providing a service.

The operation of the second embodiment will be described below with reference to the flowchart of FIG. In this embodiment, the called party has subscribed to the wrong call prevention service, which is the present communication service. In this case, the called party offers a contract with a provider of the communication network system to subscribe. Therefore, it is registered in the user contract table 20 that there is a user identification number and a contract. The caller uses the telephone terminal to dial the user identification number of the callee to make a call.

In step 200, the communication network system receives the user identification number of the called party dialed by the caller.

In step 201, the communication network system extracts the user identification number of the called party from information such as the user identification number received from the caller. In step 202, the user contract table 10 shown in FIG. 2 is indexed based on the user identification number of the called party to check whether or not the called party has subscribed to this communication service. If the called party has contracted as a result of checking the contract status of the communication service, the processing of the communication network system proceeds to step 203. If the contract has not been made, the processing of the communication network system proceeds to step 20.
Return to the standby state of 0. At this time, the communication service is not executed, and the communication network system performs a normal call connection.

In step 203, the communication network system indexes the user information database 20 shown in FIG. 3 based on the user identification number of the called party, and Get profile such as name, business name and address.

In step 204, the voice conversion / synthesis function 30 shown in FIG. 4 is used to convert the profile of the called party represented by the character code into synthesized speech to be heard by the calling party.

In step 205, the communication network system causes the caller to listen to the spoken profile of the callee. The caller answers the communication network system by dialing whether or not the profile of the called party heard here is the profile of the other party for the purpose of talking. For example,
The caller dials a fixed number such as 1 if the profile matches the intended party and 0 if not.

In step 206, the communication network system confirms the intention of the caller, that is, whether or not the caller is the intended caller by the dial received from the caller. If the caller has dialed “1” to indicate that the profile he / she has listened to is the intended recipient, the processing of the communication network system proceeds to step 207. If the caller dials "0" to answer that the profile he was listening to is not an unintended recipient,
The processing of the communication network system returns to the standby state of the communication service in step 200. If this is an unintended callee, the caller can hang up the call and prevent a wrong call. Then, the user confirms the telephone number and calls again. In step 207, since the outgoing call was correct, the communication network system connects the communication lines of the caller and the callee based on the user identification number of the callee.

In the first embodiment and the second embodiment,
As a configuration of the communication network system for providing the present communication service shown in FIG. 1, a program 40, a user contract table 10 shown in FIG. 2, and a user information database shown in FIG. And the voice conversion / synthesis function 3 shown in FIG.
0. As another use form, the present communication service can be similarly provided even when a communication network system is configured by integrating the program 40, the user contract table 10, and the user information database 20. .

[0034]

According to the present invention, a communication network system can accurately index a profile of a called party and confirm a destination by a simple operation at the time of calling and making a contract for this communication service. Will ask for. For this reason, erroneous calls due to careless dial operation can be reduced irrespective of the telephone terminal used and the place where the telephone terminal is used, and the usage fee collected by connection to an unintended call partner can be reduced. In addition, it is not necessary to rely on the telephone directory to confirm whether or not the caller is the user identification number of the intended recipient at the time of calling.
The called party can eliminate the labor for confirming the user identification number when receiving a call. Furthermore, since an unintended callee does not receive a call, the caller's mental burden and unnecessary response to an incorrect call can be eliminated.

Further, according to the present invention, when receiving a call, the communication network system indexes the profile of the callee and asks the caller to reconfirm the intention of the call at the time of the call reception. Therefore, the telephone terminal used by the called party,
Regardless of where you use it, you can check whether the caller is really requesting the call, and eliminate the mental burden and unnecessary response to the callee due to the mistaken call by the caller's carelessness. it can. Also, for the caller, the communication network system accurately indexes the profile of the callee and requests confirmation of the other party. For this reason, erroneous calls due to careless dial operation can be reduced irrespective of the telephone terminal used and the place where the telephone terminal is used, and the usage fee collected by connection to an unintended call partner can be reduced.

[Brief description of the drawings]

FIG. 1 is a configuration example of a communication network system of the present invention.

FIG. 2 is a configuration example of a user contract table 10;

FIG. 3 is a configuration example of a user information database 20;

FIG. 4 is a configuration example of a voice conversion / synthesis function 30;

FIG. 5 is an example of a flowchart for the communication service when a caller has subscribed to the service.

FIG. 6 is an example of a flowchart for the present communication service when a called party subscribes to the present service.

[Explanation of symbols]

 10 User contract table 20 User information database 30 Voice conversion / synthesis function 40 Program

Claims (3)

[Claims] A first storage unit for storing a communication service contract status for each user identification information; a second storage unit for storing a profile corresponding to the user identification information; Means for converting the profile of a called party into a voice by the voice conversion / synthesis means and outputting the voice signal to the caller by calling the subscriber of the communication service. -An electronic exchange, characterized by comprising control means for performing screws. 2. The electronic exchange according to claim 1, further comprising: said control means for performing said communication service when a called party is a contractor of said communication service when receiving a call. 3. The electronic exchange according to claim 2, wherein said control means confirms the caller's intention to talk to the called party by receiving a dial of a specific number.