IT202100002111U1 - BLOCKCHAIN ORIENTED SYSTEM FOR THE CERTIFICATION OF THE SERVICES OF A LUXURY STRUCTURE - Google Patents
BLOCKCHAIN ORIENTED SYSTEM FOR THE CERTIFICATION OF THE SERVICES OF A LUXURY STRUCTURE Download PDFInfo
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- IT202100002111U1 IT202100002111U1 IT202021000002111U IT202100002111U IT202100002111U1 IT 202100002111 U1 IT202100002111 U1 IT 202100002111U1 IT 202021000002111 U IT202021000002111 U IT 202021000002111U IT 202100002111 U IT202100002111 U IT 202100002111U IT 202100002111 U1 IT202100002111 U1 IT 202100002111U1
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- luxury
- services
- blockchain
- ledger
- compliance
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- 238000007726 management method Methods 0.000 claims description 9
- 230000003993 interaction Effects 0.000 claims description 5
- 238000011156 evaluation Methods 0.000 claims description 4
- 238000012544 monitoring process Methods 0.000 claims description 4
- 238000004891 communication Methods 0.000 claims description 2
- 238000000034 method Methods 0.000 description 3
- 238000013459 approach Methods 0.000 description 1
- 230000002860 competitive effect Effects 0.000 description 1
- 230000007812 deficiency Effects 0.000 description 1
- 238000010200 validation analysis Methods 0.000 description 1
Description
DESCRIZIONE DESCRIPTION
La presente invenzione ha per oggetto un sistema blockchain oriented per la certificazione dei servizi di una struttura luxury. The present invention relates to a blockchain oriented system for the certification of the services of a luxury structure.
Ad oggi ? piuttosto difficile monitorare un servizio che rientra nella categoria luxury, a partire dalla sua creazione e offerta al pubblico, alla amministrazione da parte dei vari operatori e collaboratori atti a offrire tale servizio, fino alla fruizione del cliente finale. Infatti, essendo servizi con una clientela molto esigente che richiede elevati standard e rigore in ogni fase del suddetto processo, ? possibile non essere compliance a tali standard con estrema facilit?. Gli strumenti utilizzati attualmente come gestionali o checklist cartacei risultano inefficienti per il monitoraggio di un processo di qualit? poich? possiedono diverse carenze riguardanti integrit? delle informazioni, validazioni temporali, disponibilit? e analisi dei dati raccolti, solo per citarne alcune. Ci? crea delle mancanze nella gestione e nella qualit? dei servizi offerti. To date ? rather difficult to monitor a service that falls into the luxury category, starting from its creation and offer to the public, to the administration by the various operators and collaborators able to offer this service, up to the use of the final customer. In fact, being services with a very demanding clientele that requires high standards and rigor at every stage of the aforementioned process, ? It is possible not to be compliant with these standards with extreme ease. Are the tools currently used such as management software or paper checklists inefficient for monitoring a quality process? because? have several shortcomings regarding integrity? of information, time stamps, availability? and analysis of the collected data, just to name a few. There? creates shortcomings in management and quality? of the services offered.
L?avvento della blockchain ? quindi una ottima soluzione per la certificazione dei servizi di una struttura luxury, monitorando in modo digitale certificato la gestione, interazione e valutazione dei diversi servizi luxury. La blockchain colma le carenze prima citate sugli attuali strumenti utilizzati per il monitoraggio, grazie ad un sistema distribuito multi-dispositivo, che ne garantisce l?integrit?, la disponibilit? e la validazione temporale del dato. Tutto si basa sui ledger, registri condivisi che sono immuni da corruzione. The advent of the blockchain ? therefore an excellent solution for the certification of the services of a luxury structure, monitoring in a certified digital way the management, interaction and evaluation of the various luxury services. The blockchain fills the deficiencies mentioned above on the current tools used for monitoring, thanks to a multi-device distributed system, which guarantees its integrity, availability and availability. and the time validation of the data. It's all based on ledgers, shared ledgers that are immune to corruption.
Nel suddetto contesto, oggetto della nostra invenzione ? essenzialmente quello di effettuare un sistema distribuito di certificazione dei servizi luxury grazie all?utilizzo dell?interfaccia di connettivit? ad Internet (6) per mezzo di RETE WIFI o Internet Gateway che ne rappresenta il mezzo di comunicazione alla base dell?interconnessione dei dispositivi distribuiti della blockchain (4,5); calcolatore elettronico (1) per la gestione e personalizzazione di servizi luxury, dotato di base di dati (2) e sistema semantico (3), modulo per la certificazione mediante registrazione su ledger in blockchain (sistema distribuito di calcolatori interconnessi) dei vari dati atti a monitorare la luxury compliance dei servizi ottenuti attraverso una interfaccia HMI (8), utilizzata dall?operatore e dagli utenti al fine di gestire tutte le interazioni. Tutto il processo rilevante viene quindi mappato su ledger (5) ed ? possibile in qualsiasi momento ricostruire l?intera storia del servizio, a partire dalla gestione e personalizzazione iniziale. Il sistema si avvale anche di un elaboratore ?auditor? (7) in grado di effettuare l?analisi dei dati acquisiti dal sistema distribuito, mediante sistema semantico e restituire alert sul livello di luxury compliance. In the aforementioned context, the object of our invention ? essentially that of carrying out a distributed system of certification of luxury services thanks to the use of the connectivity interface to the Internet (6) by means of a WIFI NETWORK or Internet Gateway which represents the means of communication at the basis of the interconnection of the distributed devices of the blockchain (4,5); electronic computer (1) for the management and personalization of luxury services, equipped with a database (2) and semantic system (3), module for certification by means of registration on ledgers in blockchain (distributed system of interconnected computers) of the various data to monitor the luxury compliance of the services obtained through an HMI interface (8), used by the operator and users in order to manage all interactions. All relevant process is then mapped to ledger (5) and ? It is possible at any time to reconstruct the entire history of the service, starting from the initial management and customization. The system also makes use of an ?auditor? (7) capable of analyzing the data acquired from the distributed system, using a semantic system and returning alerts on the level of luxury compliance.
Ogni blocco della blockchain ? caratterizzato dai seguenti hash: Each block of the blockchain ? characterized by the following hashes:
- Hash del blocco precedente del ledger; - Hash of previous ledger block;
- Hash del blocco precedente riferito allo stesso cliente/utente In tal modo la robustezza del ledger ? garantita da 2 hash che ne concatenano a loro volta i servizi dello stesso soggiorno, e i servizi dello stesso cliente/utente. - Hash of the previous block referring to the same customer/user In this way the robustness of the ledger ? guaranteed by 2 hashes which in turn concatenate the services of the same stay, and the services of the same customer/user.
Di seguito si fornisce un esempio di struttura del ledger. L?utente X ha pernottato in struttura al tempo t, e l?ultima interazione ha riguardato la valutazione del servizio erogato, registrata nel blocco B(t). Il ledger si popola di numerosi blocchi prima di un nuovo soggiorno dell?utente X. Il primo blocco relativo ad un nuovo soggiorno dell?utente X al tempo (t+k) sar? collegato all?hash del blocco B(t), oltre che al blocco B(t+k-1) che ? il blocco antecedente. Tale strumento permette quindi all?operatore di poter effettuare in qualsivoglia momento la verifica dell?intera storia di qualsivoglia soggiorno o interazione (utente/cliente). Tale approccio si applica ad utenti (dipendenti) e a clienti. Ci? consente di perseguire come struttura luxury un notevole vantaggio competitivo in termini di qualit? dei servizi offerti. An example of a ledger structure is provided below. User X stayed overnight in the structure at time t, and the last interaction concerned the evaluation of the service provided, recorded in block B(t). The ledger is populated with numerous blocks before a new stay by user X. The first block relating to a new stay by user X at time (t+k) will be? connected to the hash of the block B(t), as well as to the block B(t+k-1) which ? the previous block. This tool therefore allows the operator to be able to check the entire history of any stay or interaction (user/customer) at any time. This approach applies to users (employees) and customers. There? allows you to pursue a significant competitive advantage as a luxury structure in terms of quality? of the services offered.
E? possibile quindi definire la luxury compliance LC dei servizi S nel tempo come funzione dei contributi registrati nel ledger. AND? It is therefore possible to define the LC luxury compliance of services S over time as a function of the contributions recorded in the ledger.
I contributi mettono in evidenza la correttezza delle fasi di erogazione del servizio, le tempistiche di gestione (presa in carico ed esecuzione) e la valutazione ricevuta. The contributions highlight the correctness of the service delivery phases, the management times (taking charge and execution) and the evaluation received.
Mediante l?analisi della luxury compliance ? possibile da parte dell?operatore o auditor di terze parti effettuare una stima nel tempo della qualit? dei servizi offerti. Tale sistema pertanto pu? consentire un notevole miglioramento a livello qualitativo e manageriale in ogni struttura che fa della qualit? la sua colonna portante. Through the analysis of luxury compliance ? Is it possible for the operator or third-party auditor to make an estimate of the quality over time? of the services offered. Therefore, this system can allow a significant improvement in terms of quality and management in each structure that makes the quality? its mainstay.
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IT202021000002111U IT202100002111U1 (en) | 2021-04-21 | 2021-04-21 | BLOCKCHAIN ORIENTED SYSTEM FOR THE CERTIFICATION OF THE SERVICES OF A LUXURY STRUCTURE |
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IT202021000002111U IT202100002111U1 (en) | 2021-04-21 | 2021-04-21 | BLOCKCHAIN ORIENTED SYSTEM FOR THE CERTIFICATION OF THE SERVICES OF A LUXURY STRUCTURE |
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