IN2015CH03928A - - Google Patents

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Publication number
IN2015CH03928A
IN2015CH03928A IN3928CH2015A IN2015CH03928A IN 2015CH03928 A IN2015CH03928 A IN 2015CH03928A IN 3928CH2015 A IN3928CH2015 A IN 3928CH2015A IN 2015CH03928 A IN2015CH03928 A IN 2015CH03928A
Authority
IN
India
Application number
Inventor
Venkataraman Arthi
Original Assignee
Wipro Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Wipro Ltd filed Critical Wipro Ltd
Priority to IN3928CH2015 priority Critical patent/IN2015CH03928A/en
Publication of IN2015CH03928A publication Critical patent/IN2015CH03928A/en
Priority to US14/857,184 priority patent/US9928294B2/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/35—Clustering; Classification
    • G06F16/353—Clustering; Classification into predefined classes
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
    • G06F16/33—Querying
    • G06F16/3331—Query processing
    • G06F16/334—Query execution
    • G06F16/3344—Query execution using natural language analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G06Q30/015—Providing customer assistance, e.g. assisting a customer within a business location or via helpdesk
    • G06Q30/016—After-sales
IN3928CH2015 2015-07-30 2015-07-30 IN2015CH03928A (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
IN3928CH2015 IN2015CH03928A (en) 2015-07-30 2015-07-30
US14/857,184 US9928294B2 (en) 2015-07-30 2015-09-17 System and method for improving incident ticket classification

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
IN3928CH2015 IN2015CH03928A (en) 2015-07-30 2015-07-30

Publications (1)

Publication Number Publication Date
IN2015CH03928A true IN2015CH03928A (en) 2015-08-14

Family

ID=54398132

Family Applications (1)

Application Number Title Priority Date Filing Date
IN3928CH2015 IN2015CH03928A (en) 2015-07-30 2015-07-30

Country Status (2)

Country Link
US (1) US9928294B2 (en)
IN (1) IN2015CH03928A (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US10977575B2 (en) * 2017-05-04 2021-04-13 Servicenow, Inc. Machine learning auto completion of fields
US11941082B2 (en) * 2019-04-12 2024-03-26 Ul Llc Technologies for classifying feedback using machine learning models

Family Cites Families (12)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20040010592A1 (en) * 2000-01-14 2004-01-15 Carver Andrew Richard Resource allocation
US7596574B2 (en) 2005-03-30 2009-09-29 Primal Fusion, Inc. Complex-adaptive system for providing a facted classification
WO2008042264A2 (en) 2006-09-29 2008-04-10 Inferx Corporation Distributed method for integrating data mining and text categorization techniques
US8189930B2 (en) 2008-07-17 2012-05-29 Xerox Corporation Categorizer with user-controllable calibration
US20100223190A1 (en) * 2009-02-27 2010-09-02 Sean Michael Pedersen Methods and systems for operating a virtual network operations center
US8351688B2 (en) 2009-12-17 2013-01-08 Xerox Corp Categorization quality through the combination of multiple categorizers
CA2789010C (en) 2010-02-05 2013-10-22 Fti Technology Llc Propagating classification decisions
US9183560B2 (en) * 2010-05-28 2015-11-10 Daniel H. Abelow Reality alternate
US8605589B2 (en) * 2010-09-01 2013-12-10 Sonus Networks, Inc. Dynamic classification and grouping of network traffic for service application
US9037518B2 (en) 2012-07-30 2015-05-19 Hewlett-Packard Development Company, L.P. Classifying unclassified samples
US8775807B1 (en) * 2012-10-26 2014-07-08 Microstrategy Incorporated Credential tracking
US10095779B2 (en) * 2015-06-08 2018-10-09 International Business Machines Corporation Structured representation and classification of noisy and unstructured tickets in service delivery

Also Published As

Publication number Publication date
US20170032029A1 (en) 2017-02-02
US9928294B2 (en) 2018-03-27

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