IN2014MU00661A - - Google Patents

Info

Publication number
IN2014MU00661A
IN2014MU00661A IN661MU2014A IN2014MU00661A IN 2014MU00661 A IN2014MU00661 A IN 2014MU00661A IN 661MU2014 A IN661MU2014 A IN 661MU2014A IN 2014MU00661 A IN2014MU00661 A IN 2014MU00661A
Authority
IN
India
Prior art keywords
work processes
user
measures
task performance
identifying
Prior art date
Application number
Inventor
Anand Kumar
kesav vithal Nori
Nikhil Ravindranath Zope
Original Assignee
Tata Consultancy Services Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Tata Consultancy Services Ltd filed Critical Tata Consultancy Services Ltd
Priority to IN661MU2014 priority Critical patent/IN2014MU00661A/en
Priority to US14/631,241 priority patent/US9928152B2/en
Publication of IN2014MU00661A publication Critical patent/IN2014MU00661A/en

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3409—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment for performance assessment
    • G06F11/3414—Workload generation, e.g. scripts, playback
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/3089—Monitoring arrangements determined by the means or processing involved in sensing the monitored data, e.g. interfaces, connectors, sensors, probes, agents
    • G06F11/3096—Monitoring arrangements determined by the means or processing involved in sensing the monitored data, e.g. interfaces, connectors, sensors, probes, agents wherein the means or processing minimize the use of computing system or of computing system component resources, e.g. non-intrusive monitoring which minimizes the probe effect: sniffing, intercepting, indirectly deriving the monitored data from other directly available data
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3438—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment monitoring of user actions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3452—Performance evaluation by statistical analysis
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3466—Performance evaluation by tracing or monitoring
    • G06F11/3476—Data logging
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/46—Multiprogramming arrangements
    • G06F9/48—Program initiating; Program switching, e.g. by interrupt
    • G06F9/4806—Task transfer initiation or dispatching
    • G06F9/4843—Task transfer initiation or dispatching by program, e.g. task dispatcher, supervisor, operating system
    • G06F9/4881—Scheduling strategies for dispatcher, e.g. round robin, multi-level priority queues
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3409—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment for performance assessment
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F11/00—Error detection; Error correction; Monitoring
    • G06F11/30—Monitoring
    • G06F11/34—Recording or statistical evaluation of computer activity, e.g. of down time, of input/output operation ; Recording or statistical evaluation of user activity, e.g. usability assessment
    • G06F11/3447—Performance evaluation by modeling
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F2201/00—Indexing scheme relating to error detection, to error correction, and to monitoring
    • G06F2201/875—Monitoring of systems including the internet

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Quality & Reliability (AREA)
  • Computer Hardware Design (AREA)
  • Software Systems (AREA)
  • Computing Systems (AREA)
  • Probability & Statistics with Applications (AREA)
  • Evolutionary Biology (AREA)
  • Bioinformatics & Computational Biology (AREA)
  • Bioinformatics & Cheminformatics (AREA)
  • Life Sciences & Earth Sciences (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)
  • Debugging And Monitoring (AREA)
  • Mathematical Physics (AREA)

Abstract

A method(s) and system(s) provide a non-intrusive sensing and instrumentation of work processes performed in computing environment. The method includes providing a pre-defined collection of work processes covering the entire activities to be performed by the end user on the IT system (604). Each of the process steps of the work processes are assigned with a meta-data. The method further includes obtaining a plurality of measures for each of the process step and obtaining task performance metrics by analyzing the plurality of measures. Furthermore, the method includes collecting a set of actions being performed by the user on the IT system (604). The method further includes identifying the work processes performed by the user and subsequently, identifying the task performance measures of the user by comparing the identified work processes with the task performance metrics.
IN661MU2014 2014-02-25 2014-02-25 IN2014MU00661A (en)

Priority Applications (2)

Application Number Priority Date Filing Date Title
IN661MU2014 IN2014MU00661A (en) 2014-02-25 2014-02-25
US14/631,241 US9928152B2 (en) 2014-02-25 2015-02-25 Computer implemented system and method to non-intrusive sensing and instrumentation of work process

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
IN661MU2014 IN2014MU00661A (en) 2014-02-25 2014-02-25

Publications (1)

Publication Number Publication Date
IN2014MU00661A true IN2014MU00661A (en) 2015-10-23

Family

ID=53882329

Family Applications (1)

Application Number Title Priority Date Filing Date
IN661MU2014 IN2014MU00661A (en) 2014-02-25 2014-02-25

Country Status (2)

Country Link
US (1) US9928152B2 (en)
IN (1) IN2014MU00661A (en)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
ES2956060T3 (en) * 2018-06-04 2023-12-12 Celonis Se Procedure and system to facilitate process protocols for machine data
CN110955452B (en) * 2019-09-05 2021-03-05 华为技术有限公司 Non-invasive interaction method and electronic equipment

Family Cites Families (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5490097A (en) 1993-03-22 1996-02-06 Fujitsu Limited System and method for modeling, analyzing and executing work process plans
JPH09512377A (en) 1995-08-18 1997-12-09 インターナシヨナル・ビジネス・マシーンズ・コーポレーシヨン Method and apparatus for process and project management computer systems
WO1997038386A1 (en) 1996-04-10 1997-10-16 Konnersman Paul M Computer-based system for work processes that consist of interdependent decisions involving one or more participants
US6003011A (en) 1998-01-07 1999-12-14 Xerox Corporation Workflow management system wherein ad-hoc process instances can be generalized
US6304851B1 (en) * 1998-03-13 2001-10-16 The Coca-Cola Company Mobile data collection systems, methods and computer program products
US7925527B1 (en) 2000-08-16 2011-04-12 Sparta Systems, Inc. Process control system utilizing a database system to monitor a project's progress and enforce a workflow of activities within the project
FR2881241B1 (en) 2005-01-24 2007-05-04 Meiosys Soc Par Actions Simpli METHOD FOR OPTIMIZING JOURNALIZATION AND MULTI-TASK APPLICATION REJECTION IN A MONO-PROCESSOR OR MULTI-PROCESSOR COMPUTER SYSTEM
US9691038B2 (en) * 2006-11-03 2017-06-27 International Business Machines Corporation Method and apparatus for examining workflow processes
DE102012201255A1 (en) 2012-01-30 2013-08-01 systego GmbH Workflow management system for computer networks

Also Published As

Publication number Publication date
US9928152B2 (en) 2018-03-27
US20150242299A1 (en) 2015-08-27

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