GB2375861A - System and method for managing key process indicators - Google Patents

System and method for managing key process indicators Download PDF

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Publication number
GB2375861A
GB2375861A GB0220485A GB0220485A GB2375861A GB 2375861 A GB2375861 A GB 2375861A GB 0220485 A GB0220485 A GB 0220485A GB 0220485 A GB0220485 A GB 0220485A GB 2375861 A GB2375861 A GB 2375861A
Authority
GB
United Kingdom
Prior art keywords
key process
indicators
user
process indicators
meet
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GB0220485A
Other versions
GB0220485D0 (en
Inventor
Aubrey Aden
Bret Bauer
Robert R Craghead
Todd A Osborn
Richard J Mizanin
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Caterpillar Inc
Original Assignee
Caterpillar Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Caterpillar Inc filed Critical Caterpillar Inc
Publication of GB0220485D0 publication Critical patent/GB0220485D0/en
Publication of GB2375861A publication Critical patent/GB2375861A/en
Withdrawn legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Human Resources & Organizations (AREA)
  • Strategic Management (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Educational Administration (AREA)
  • Game Theory and Decision Science (AREA)
  • Development Economics (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Quality & Reliability (AREA)
  • Tourism & Hospitality (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • General Factory Administration (AREA)
  • Management, Administration, Business Operations System, And Electronic Commerce (AREA)

Abstract

A computer-based system and method for managing key process indicators (20, 22, 24, 38, 40, 42, 44, 46, 68, 70, 80, 82, 92, 94, 96, 98). The user enters data into the system that is representative of work that is to be performed or has been performed to service or repair a product (46). Various measurements of productivity (12, 14), such as those related to assets (12), labor (14), performance (38), and administration (40), are calculated from the entered data and subsequently displayed to the user. Each of these calculated measurements represent key process indicators as a measurement of the performance of various aspects of the service or repair business. The user can enter goal parameters for each key processor indicator, and the system flags those key processor indicators that meet, or fail to meet, the prescribed goals.

Description

(57) A computer-based system and method for managing key process
indicators (20, 22, 24, 38,40, 42, 44, 46, 68, 70, 80, 82, 92, 94, 96, 98. The user enters data into the system that is representative of work that is to be performed or has been performed to service or repair a product {46. Various measurements of productivity {12, 141, such as those related to assets (121, labor (14), performance (38), and administration (40), are calculated from the entered data and subsequently displayed to the user. Each of these calculated measurements represent key process indicators as a measurement of the performance of various aspects of the service or repair business. The user can enter goal parameters for each key processor indicator, and the system flags those key processor indicators that meet, or fail to meet, the prescribed goals.
GB0220485A 2000-03-14 2001-02-05 System and method for managing key process indicators Withdrawn GB2375861A (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US18918800P 2000-03-14 2000-03-14
US55747800A 2000-04-24 2000-04-24
PCT/US2001/003732 WO2001069421A2 (en) 2000-03-14 2001-02-05 System and method for managing key process indicators

Publications (2)

Publication Number Publication Date
GB0220485D0 GB0220485D0 (en) 2002-10-09
GB2375861A true GB2375861A (en) 2002-11-27

Family

ID=26884872

Family Applications (1)

Application Number Title Priority Date Filing Date
GB0220485A Withdrawn GB2375861A (en) 2000-03-14 2001-02-05 System and method for managing key process indicators

Country Status (4)

Country Link
AU (1) AU2001233328A1 (en)
DE (1) DE10195923T1 (en)
GB (1) GB2375861A (en)
WO (1) WO2001069421A2 (en)

Families Citing this family (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20050055224A1 (en) * 2003-09-04 2005-03-10 Electronic Data Systems Corporation System, method, and computer program product for managing interoperable data processing system services
US7716592B2 (en) 2006-03-30 2010-05-11 Microsoft Corporation Automated generation of dashboards for scorecard metrics and subordinate reporting
US8261181B2 (en) 2006-03-30 2012-09-04 Microsoft Corporation Multidimensional metrics-based annotation
US7840896B2 (en) 2006-03-30 2010-11-23 Microsoft Corporation Definition and instantiation of metric based business logic reports
US8190992B2 (en) 2006-04-21 2012-05-29 Microsoft Corporation Grouping and display of logically defined reports
US7716571B2 (en) 2006-04-27 2010-05-11 Microsoft Corporation Multidimensional scorecard header definition
US9058307B2 (en) 2007-01-26 2015-06-16 Microsoft Technology Licensing, Llc Presentation generation using scorecard elements
US8321805B2 (en) 2007-01-30 2012-11-27 Microsoft Corporation Service architecture based metric views
US8495663B2 (en) 2007-02-02 2013-07-23 Microsoft Corporation Real time collaboration using embedded data visualizations

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH05507567A (en) * 1990-05-01 1993-10-28 ヘルスチェクス・インコーポレーテッド Processing medical service comparisons
CA2096374C (en) * 1992-05-18 2006-08-08 Michael A. Sandifer Computer aided maintenance and repair information system for equipment subject to regulatory compliance
DE69327691D1 (en) * 1992-07-30 2000-03-02 Teknekron Infowitch Corp Method and system for monitoring and / or controlling the performance of an organization
US5601784A (en) * 1994-09-09 1997-02-11 Electric Power Research Institute On-line control and monitoring system for wet lime/limestone flue gas desulfurization process
US5909669A (en) * 1996-04-01 1999-06-01 Electronic Data Systems Corporation System and method for generating a knowledge worker productivity assessment

Also Published As

Publication number Publication date
WO2001069421A2 (en) 2001-09-20
AU2001233328A1 (en) 2001-09-24
WO2001069421A3 (en) 2003-01-30
GB0220485D0 (en) 2002-10-09
DE10195923T1 (en) 2003-05-22

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)