GB2369956A - Providing facsimile and e-mail services - Google Patents

Providing facsimile and e-mail services Download PDF

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Publication number
GB2369956A
GB2369956A GB0029945A GB0029945A GB2369956A GB 2369956 A GB2369956 A GB 2369956A GB 0029945 A GB0029945 A GB 0029945A GB 0029945 A GB0029945 A GB 0029945A GB 2369956 A GB2369956 A GB 2369956A
Authority
GB
United Kingdom
Prior art keywords
message
user
telecommunications
terminal
terminals
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GB0029945A
Other versions
GB0029945D0 (en
Inventor
Jeff Davies
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NCR International Inc
Original Assignee
NCR International Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by NCR International Inc filed Critical NCR International Inc
Priority to GB0029945A priority Critical patent/GB2369956A/en
Publication of GB0029945D0 publication Critical patent/GB0029945D0/en
Publication of GB2369956A publication Critical patent/GB2369956A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines
    • G07F19/20—Automatic teller machines [ATMs]
    • G07F19/211—Software architecture within ATMs or in relation to the ATM network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/537—Arrangements for indicating the presence of a recorded message, whereby the presence information might include a preview or summary of the message
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N1/32358—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter
    • H04N1/324—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter intermediate the transmitter and receiver terminals, e.g. at an exchange
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/32—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device
    • H04N1/32358—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter
    • H04N1/324—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter intermediate the transmitter and receiver terminals, e.g. at an exchange
    • H04N1/32432—Circuits or arrangements for control or supervision between transmitter and receiver or between image input and image output device, e.g. between a still-image camera and its memory or between a still-image camera and a printer device using picture signal storage, e.g. at transmitter intermediate the transmitter and receiver terminals, e.g. at an exchange in a particular memory file for retrieval by the user, e.g. in a facsimile mailbox
    • H04N1/32438—Informing the addressee of reception
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4509—Unified messaging with single point of access to voicemail and other mail or messaging systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/45—Aspects of automatic or semi-automatic exchanges related to voicemail messaging
    • H04M2203/4536—Voicemail combined with text-based messaging
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/18—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place wireless networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00127—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture
    • H04N1/00281—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture with a telecommunication apparatus, e.g. a switched network of teleprinters for the distribution of text-based information, a selective call terminal
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N1/00—Scanning, transmission or reproduction of documents or the like, e.g. facsimile transmission; Details thereof
    • H04N1/00127—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture
    • H04N1/00281—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture with a telecommunication apparatus, e.g. a switched network of teleprinters for the distribution of text-based information, a selective call terminal
    • H04N1/00307—Connection or combination of a still picture apparatus with another apparatus, e.g. for storage, processing or transmission of still picture signals or of information associated with a still picture with a telecommunication apparatus, e.g. a switched network of teleprinters for the distribution of text-based information, a selective call terminal with a mobile telephone apparatus

Abstract

A telecommunications system includes a means for receiving a telecommunications message intended for one of a plurality of users of the system. The system also includes a network of self-service terminals adapted to receive said message and to display the message to the intended user and a link to transmit said message to one of said terminals.

Description

A METHOD OF AND APPARATUS FOR PROVIDING FACSIMILE AND E-MAIL SERVICES The present invention relates to a method of and apparatus for providing facsimile and/or e-mail services.
Business people in particular have a problem, when out of the office, receiving facsimiles or e-mails. It is not always convenient to carry laptop computers to receive e-mail and even when one has a laptop one has to connect into a general or company specific network. SMS messaging on mobile phones allows the conversion and forwarding of short e-mails but is not always convenient for longer e-mails and provides no solution at all regarding facsimiles. Optus Communications, of Australia, has a product it offers its business customers, called "Optus Surefax"whereby their executives can have a private fax number in addition to their normal business (public) fax number. Whenever a fax is sent to this number, the executive's mobile phone receives a page message to say they have a fax. They dial up a fixed number at Optus, and they either punch in a PIN number, or the system recognises their mobile phone number using Calling Line Identification (CLI). They then enter the phone number of a fax machine where they are, at that particular time, and the system then automatically dials that number and delivers the fax. This allows confidential faxes to be sent and stored, but not printed until the recipient is in a secure location. This is equally applicable for non-secure faxes, for executives who travel. However, the users of this system still have to be at a facsimile machine in order to take advantage of this service.
It is an object of the present invention to provide a solution to the aforementioned problem regarding access to telecommunications messages when travelling.
According to a first aspect of the present invention there is provided a telecommunications system including a means for receiving a telecommunications message intended for one of a plurality of users of the system, and a network of self-service terminals adapted to receive said message and to display the message to the intended user, and a link to transmit said message to one of said terminals.
Preferably, the self-service terminals are Automated Teller Machines.
Preferably, the link transmits the telecoms message to a terminal selected by the user.
Preferably, the system includes means of informing the user that the system has received a telecoms message for that user.
Preferably, the means for informing the user includes a mobile communications system, to which the user has access.
Preferably, the telecommunications message is an email or a facsimile.
Alternatively, the telecommunications message is a voice mail message, which is translated into a written format for presentation to the user.
Preferably, the system is arranged to detect the insertion of an authorised user's card into the card slot of a terminal and to transmit the telecommunications message to the terminal being used by the authorised user.
Preferably, the system further requires the user to enter security information prior to the transmission of the telecommunications message to the user.
According to a second aspect of the present invention there is provided a self-service terminal adapted for use in a system as described above.
According to a third aspect of the present invention there is provided a method of transmitting a telecommunications message to the user of a telecommunications system, as described above, the method including the steps of: A: receiving a telecommunications message intended for a specific user of the system; B: informing the user of receipt of said message; C : transmitting the message to one of the terminals within the system upon receipt of a signal from the terminal that the user is present at the terminal to receive the message.
An embodiment of the present invention will now be described, by way of example, with reference to the accompanying drawings, in which: Fig. 1 is a schematic representation of a telecommunications system, in accordance with the present invention ; Fig. 2 is a schematic representation of a selfservice terminal, in accordance with the present invention ; and Fig. 3 is a representation of the user interface functions of the terminal of Fig. 2;.
Referring to Fig. 1 there is illustrated a telecommunications system 10 a plurality of self service terminals 12, in the form of Automated Teller Machines.
Each of the terminals 12 is connected to a central communications server 14 via a telecommunications link 16. The link may be a hard-wired link or a wireless link, as with standard self-service terminals. The system 10 further includes a server 18, which is connected to external communications means, in particular to facsimile 20 and e-mail 22 networks. The server is connected to the systems via a standard telecommunications gateway 24.
The server 18 is also connected to a server 26 and, through an appropriate gateway 20, to a mobile communications network 28, including a plurality of mobile phones 30. Each of the mobile phones relates to a user of the self-service terminals, in accordance with the present invention, as will be explained in more detail below.
The communications server 14 may also be connected to the Internet 32, via an appropriate gateway 20.
Fig. 2 shows a self-service terminal 12 in the ofrm of an ATM 12 in more detail. The ATM 12 includes a display module 36 and encrypting keypad module 38, a magnetic card reader/writer (MCRW) module 40, a receipt printer 42, a cash dispenser module 44, an ATM central processor (CPU) module 46 for controlling the operations of various modules and a network connection module 48 for communication with server 14. The network connection module may also be configured for connection with the Intranet 32, through server 14. The module 48 is arranged to enable the presentation of facsimile and email messages to a user of any of the ATMs 12, as will be described in detail below. Presentation of the aforementioned messages may use the display module 36 or may use the receipt printer 42, which should preferably be an 80 column printer.
A proprietary internal bus 52 interconnects all of the modules within the ATM 24. The magnetic card reader/writer module 40 forms part of a means for verifying a user's authorisation and display module 36 includes a display 58 for the presentation of information to users.
Fig. 3 illustrates the user interface of an ATM 12 in accordance with the present invention. The ATM 12 is a standard ATM with a display 52, including Function Display Keys, (FDK's) 56, a card receiving slot 54, a cash dispensing slot 60 and an encrypting key pad 62. A receipt slot 62.
When in use, a facsimile may be sent via the telecoms network 20 to the server 18. The server 18 would then send a message via the server 26 and the mobile telecoms network 28 to the user's mobile telephone 30 or pager. This message may be an SMS text message or a prerecorded verbal message. Additionally, the user may be able to call a specified telephone number to check to see if any telecommunications messages have been received for him or her. In yet another embodiment the ATMs 21 may flash a message to a user when they insert a card to inform them that they have a message waiting.
In order to pick up the message the user will then go t a convenient ATM 12 within the system and insert his or her card into the card slot 54 in the ATM 12. In one embodiment the insertion of the card will be sufficient for the system to determine that the user has selected that ATM 12 and the facsimile will be sent to that ATM for presentation to the user. In another embodiment the user will be required to enter security information such as a personal identification number (PIN) before the system will transmit the facsimile to the ATM 12.
Having determined which ATM the user is at, the system then sends the message tot he appropriate TCP/IP address for that ATM. The message can then be presented to the user, either on the screen 56 or can be printed for the user using the receipt printer 42 or other appropriate printer in the ATM 12.
The system can also allow access for the user to emails, either from the telecoms system 22 or through the internet 32, in the same way as it allows access to facsimile messages.
Modifications may be incorporated without departing from the scope of the present invention.

Claims (12)

  1. CLAIMS: 1. A telecommunications system including a means for receiving a telecommunications message intended for one of a plurality of users of the system, and a network of self-service terminals adapted to receive said message and to display the message to the intended user, and a link to transmit said message to one of said terminals.
  2. 2. A system as claimed in claim 1, wherein the selfservice terminals are Automated Teller Machines.
  3. 3. A system as claimed in claim 1 or claim 2, wherein the link transmits the telecommunications message to a terminal selected by the user.
  4. 4. A system as claimed in any preceding claim, including means of informing the user that the system has received a telecommunications message for that user.
  5. 5. A system as claimed in claim 4, wherein the means for informing the user includes a mobile communications system, to which the user has access.
  6. 6. A system as claimed in any preceding claim, wherein the telecommunications message is an e-mail.
  7. 7. A system as claimed in any of claims 1 to 5, wherein the telecommunications message is a facsimile.
  8. 8. A system as claimed in any of claims 1 to 5, wherein the telecommunications meassage is a voice mail message, which is translated into a written format for presentation to the user.
  9. 9. A system as claimed in any preceding claim, wherein the system is arranged to detect the insertion of an authorised user's card into the card slot of a terminal and to transmit the telecommunications message to the terminal being used by the authorised user.
  10. 10. A system as claimed in claim 9, wherein the system further requires the user to enter security information prior to the transmission of the telecommunications message to the user.
  11. 11. A self-service terminal adapted for use in a system as claimed in any of claims 1 to 10.
  12. 12. A method of transmitting a telecommunications message to the user of a telecommunications system, as claimed in any of claims 1 to 10, the method including the steps of: A: receiving a telecommunications message intended for a specific user of the system; B: informing the user of receipt of said message; C: transmitting the message to one of the terminals within the system upon receipt of a signal from the terminal that the user is present at the terminal to receive the message.
GB0029945A 2000-12-08 2000-12-08 Providing facsimile and e-mail services Withdrawn GB2369956A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB0029945A GB2369956A (en) 2000-12-08 2000-12-08 Providing facsimile and e-mail services

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB0029945A GB2369956A (en) 2000-12-08 2000-12-08 Providing facsimile and e-mail services

Publications (2)

Publication Number Publication Date
GB0029945D0 GB0029945D0 (en) 2001-01-24
GB2369956A true GB2369956A (en) 2002-06-12

Family

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Family Applications (1)

Application Number Title Priority Date Filing Date
GB0029945A Withdrawn GB2369956A (en) 2000-12-08 2000-12-08 Providing facsimile and e-mail services

Country Status (1)

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GB (1) GB2369956A (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2843642A1 (en) * 2002-08-14 2004-02-20 Sagem Chip card payment terminal is configured to receive information from a communications center when it is not being used for payment transactions, e.g. operating instructions or advertising

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0484067A2 (en) * 1990-11-01 1992-05-06 AT&T Corp. Automatic system for forwarding of calls
WO1993006546A1 (en) * 1991-09-23 1993-04-01 Hugo Vajk Atms/pos based electronic mail system
WO1995010081A1 (en) * 1993-10-04 1995-04-13 Atm Communications International, Inc. Atm/pos based electronic mail system
US5661781A (en) * 1995-05-01 1997-08-26 At&T Message notification system for card users

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
EP0484067A2 (en) * 1990-11-01 1992-05-06 AT&T Corp. Automatic system for forwarding of calls
WO1993006546A1 (en) * 1991-09-23 1993-04-01 Hugo Vajk Atms/pos based electronic mail system
WO1995010081A1 (en) * 1993-10-04 1995-04-13 Atm Communications International, Inc. Atm/pos based electronic mail system
US5661781A (en) * 1995-05-01 1997-08-26 At&T Message notification system for card users

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
FR2843642A1 (en) * 2002-08-14 2004-02-20 Sagem Chip card payment terminal is configured to receive information from a communications center when it is not being used for payment transactions, e.g. operating instructions or advertising

Also Published As

Publication number Publication date
GB0029945D0 (en) 2001-01-24

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WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)