GB201002034D0 - Call handling - Google Patents

Call handling

Info

Publication number
GB201002034D0
GB201002034D0 GBGB1002034.5A GB201002034A GB201002034D0 GB 201002034 D0 GB201002034 D0 GB 201002034D0 GB 201002034 A GB201002034 A GB 201002034A GB 201002034 D0 GB201002034 D0 GB 201002034D0
Authority
GB
United Kingdom
Prior art keywords
call handling
call
handling
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
GBGB1002034.5A
Other versions
GB2477558A (en
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
HTK Ltd
Original Assignee
HTK Ltd
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by HTK Ltd filed Critical HTK Ltd
Priority to GB201002034A priority Critical patent/GB2477558A/en
Publication of GB201002034D0 publication Critical patent/GB201002034D0/en
Publication of GB2477558A publication Critical patent/GB2477558A/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5231—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with call back arrangements
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42195—Arrangements for calling back a calling subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42382—Text-based messaging services in telephone networks such as PSTN/ISDN, e.g. User-to-User Signalling or Short Message Service for fixed networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5238—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing with waiting time or load prediction arrangements

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Telephonic Communication Services (AREA)
GB201002034A 2010-02-09 2010-02-09 A method of handling calls using text messaging to indicate that the callee is free to take the call Withdrawn GB2477558A (en)

Priority Applications (1)

Application Number Priority Date Filing Date Title
GB201002034A GB2477558A (en) 2010-02-09 2010-02-09 A method of handling calls using text messaging to indicate that the callee is free to take the call

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
GB201002034A GB2477558A (en) 2010-02-09 2010-02-09 A method of handling calls using text messaging to indicate that the callee is free to take the call

Publications (2)

Publication Number Publication Date
GB201002034D0 true GB201002034D0 (en) 2010-03-24
GB2477558A GB2477558A (en) 2011-08-10

Family

ID=42082650

Family Applications (1)

Application Number Title Priority Date Filing Date
GB201002034A Withdrawn GB2477558A (en) 2010-02-09 2010-02-09 A method of handling calls using text messaging to indicate that the callee is free to take the call

Country Status (1)

Country Link
GB (1) GB2477558A (en)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113127171A (en) * 2017-12-11 2021-07-16 阿菲尼帝有限公司 Techniques for behavioral pairing in a task distribution system

Families Citing this family (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB201015954D0 (en) * 2010-09-22 2010-11-03 Data Connection Ltd Processing telephone calls
GB2493018A (en) 2011-07-22 2013-01-23 Orderly Mind Ltd Automated telephone queuing service
DE102013006351A1 (en) 2013-04-12 2014-10-30 Unify Gmbh & Co. Kg Method and device for managing a call to a call center
EP3107275B1 (en) * 2015-06-15 2018-07-11 virtualQ GmbH Virtual queuing system
CN108712580B (en) * 2018-05-10 2020-08-11 我要家网络科技有限公司 Directional callback online consultation free conversation system

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
GB2403621A (en) * 2003-06-30 2005-01-05 Inquam Notifying a caller of a user's availability following a missed call

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN113127171A (en) * 2017-12-11 2021-07-16 阿菲尼帝有限公司 Techniques for behavioral pairing in a task distribution system

Also Published As

Publication number Publication date
GB2477558A (en) 2011-08-10

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Legal Events

Date Code Title Description
WAP Application withdrawn, taken to be withdrawn or refused ** after publication under section 16(1)