FR3082343A1 - SYSTEM ALLOWING DELIVERIES AND / OR SERVICES AT HOME. - Google Patents

Abstract

System allowing the delivery and / or the realization of service in the absence of the person to deliver with introduction of the intervener in the domicile. The system aims to secure the delivery and alert in real time in the event of an anomaly.

Description

2.1 Technical area

System allowing home deliveries and / or services.

2.2 Objectives

System allowing the delivery and / or the realization of service in the absence of the person to deliver with introduction of the intervener (deliveryman, convenience store, ...) in the domicile. The system aims to secure the delivery and alert in real time in the event of an anomaly.

2.3 Current solutions (prior art)

Solution 1 Somfy - Solution with connected lock (for example Somfy type): The mobile application (on smartphone) of the manufacturer of the lock allows you to control the lock (lock / unlock). The application needs to access the manufacturer's servers via the Internet to update the authorization information and also authorize the control of the lock (fig 4.10). Each manufacturer provides its own lock management application as well as an associated web portal, (fig 1.1 to fig 1.5)

Solution 2 Amazon Key - Home delivery type solution with a connected lock and a camera in the home (for example Amazon Key):

The current solution allows the delivery person to control the locking and unlocking of the lock via a mobile application. There is a direct radio connection between the camera, the electronic lock and the delivery man’s application. A notification system is used to inform the delivered person of the delivery status. A camera allows audio and video recording of the delivery from the unlocking of the lock until the locking of the lock. The camera (and more?) Must be connected to the internet and allows you to see live (“live”) the progress of the delivery / intervention. (fig 2.1 to fig 2.3)

How do the devices from the Amazon Key Home Kit work together?

Your compatible lock and. Cloud. Cam (Key Edition) must be on, paired in the Amazon Key App, and connected to your wireless network for Amazon Key to work. The power cable for Cloud Cam (Key Edition) is a hub that communicates with your Amazon Key-compatible smart lock. That connection enables in-home delivery and guest access functions.

Your compatible lock and Cloud Cam (Key Edition) must be activated, associated with the Amazon Key application and connected to your wireless network for Amazon Key to work. The Cloud Cam (Key Edition) power cable is a hub that corneriniiiiique with your Amazon Key compatible smart lock. This connection allows home delivery and guest access functions.

Amazon Home Services: Plus, Amazon Key for professional service providers

In the coming months, Amazon Key will provide customers with a convenient way to provide unattended access to professional service providers. This includes services from home cleaning experts Merry Maids and pet sitters and dog walkers from Rover.com, as well as over 1,200 services from Amazon Home Services.

Walmart Solution 3 - Home delivery and filling type of fridge with a connected lock unlocking by code and one (or more) camera in the home (for example Walmart).

The client is equipped with a connected lock and digital code pair. The delivery man must dial a single-use code on the digital code to unlock the lock. The delivery man walks through the house to the fridge and fills it with products. Once delivery is complete, the door locks automatically and the delivery person can no longer access it. Customers who choose this delivery method have the possibility of monitoring the deliveryman remotely thanks to a connected camera connected to the smartphone (of the customer). When the delivery man accesses the customers' home, a notification is sent directly to the customer, (fig 3.1 to fig 3.4)

Go home and find your fridge and cupboards full, you!

Delivery is a major issue in the world of e-commerce ... the American has understood this and has developed a digital lock in partnership with August Horne.

This system allows the printer to access customers' homes when they are not there ...

How it works ? To be eligible for this delivery, the customer must be equipped with a connected lock manufactured by August Home, then the delivery person must dial a single-use code to unlock the lock. Once delivery is complete, the door locks automatically and the delivery person can no longer access it. To convince the most skeptical of you, know that customers who choose this delivery method have the possibility of monitoring the deliveryman remotely thanks to a connected camera connected to the smartphone. When the delivery man accesses customers' homes, a notification is sent directly every year. customer!

2.4 Disadvantages of current solutions

2.4.1 As many applications as there are manufacturers of connected locks (no standard that can order the market): each lock manufacturer has its own application to control the lock and therefore the operator must install all of the applications. Otherwise you have to impose a connected lock model Solution 1: lock manufacturer - Solution 2: the lock is provided in the Amazon Key solution - Solution 3: works with the August brand lock (recently bought by Assa Abloy), it is a development in partnership with August Home.

2.4.2 Obligation of an internet connection for the application at the time of delivery: to use the application you need an internet connection to access the manufacturer's servers. This implies a 3G / 4G type data connection, which is not always available at the place of delivery or performance of Solution 1 services: when the application is launched, a connection, via the internet, to the Somfy server allows recover the access rights and update these rights at the lock level (fig 4.10) - Solution 2: connection required for the system to work.

2.4.3 Security breach, application connected to home wifi: The lock or application must access the customer’s wifi network as well as the wifi access “key”. The operator could use this connection for other purposes or hack the system.

Solution 2: Your compatible lock and Cloud Cam (Key Edition) must be activated, associated with the Amazon Key application and connected to your wireless network for Amazon Key to work

2.4.4 Security breach, building entry code: The delivered person must give the building entry code and therefore the operator now has access to the entire building and to any time.

Solutions 1,2 and 3: no order possible from the entrance to the building

2.4.5 Security breach, single-use code: The service provider is in possession of a single-use code, if this code is stolen, the person in possession of this code can enter the home.

Solution 3: it is the use of a single-use code which makes it possible to control the lock

2.4.6 Security breach, alarm deactivated: To allow delivery or performance of the services, the alarm system must be deactivated, which in the event of intrusion into the home does not trigger an alarm for the whole time or the alarm is deactivated

Solutions 1,2 and 3: not taking into account an alarm system

2.4.7 Security breach, no guarantee that the door is closed: We know the state of the locked or unlocked lock, but we do not know if the door is open or closed (single check on the state of the lock , but no system to verify that the door is closed).

Solutions 1,2 and 3: no element allowing to know the state of opening or closing of the door

2.4.8 Video recording for viewing and only for information: the video recording is used a posteriori to see the delivery or the performance of a service for information. We could take advantage of this video to increase the level of security.

Solution 1: no video - Solution 2: real-time or delayed viewing but without processing on the video - Solution 3: real-time vision of what is happening but without processing and without backup.

2.4.9 Proprietary and therefore closed system: we are on proprietary systems with a global solution (mobile application, connected lock, WEB portal and possibly camera) which do not allow the integration of elements of an already existing system and do not promotes by evolution.

Solutions 1,2 and 3: global solution with all the elements of the system and without the possibility of adding elements.

2.4.10 Global and therefore closed system: we are on systems with a global solution (mobile application, connected lock, WEB portal and possibly camera) which do not allow us to be able to continue to use the elements individually outside the system. For example The use of the lock with the application provided by the manufacturer for other uses: daily entry / exit, allocation of limited and temporary rights

Solutions 2 and 3: a package offer in a global solution

2.5 Main characteristics of an embodiment of the invention

The BoxKW (fig 4.4) is a secure device made up of two elements:

The first is the design of an electronic card (of the microcomputer type) enabling internal and external communications and management between the various components of the solution.

The second is a software solution interpreting and executing the different stages of the process and also equipped with an encoding and encryption algorithm making it possible to ensure highly secure exchanges of the "asymmetric keys" type between the components of the solution.

The process (fig 4.3) takes place according to the steps described below

Step 1. The worker arrives at the time to deliver or perform the services

Step 2. Using our application, from portable equipment, the operator will start the process (point 2.4.2 - point 2.4.3).

Step 2.1 If there is no direct access to the front door (point 2.4.4)

The BoxKW will control depending on the situation the entrance gate, the door of the building, the access to the garage, the video door entry unit ... with the possibility of having several successive stages for example first an access over the building and then the front door of the building until you get to the front door

Step 3. In front of the front door, the worker will be able to request that the door be opened

Step 4. The BoxKW will unlock the electronic lock (point 2.4.1 - point 2.4.5).

Step 4.1 If the er is equipped with an alarm system (point 2.4.6)

The BoxKW requests deactivation of the alarm before unlocking the lock. It can be a total or partial deactivation by a change of mode to switch to a mode where the delivery zones or the zones for carrying out the service are deactivated.

Step 5. The worker enters the place.

Step 6. The worker delivers or performs the services.

Step 7. The worker leaves the er.

Step 8. The service provider requests that the door be closed.

Step 9. The BoxKW will first check that the door is physically closed (point 2.4.7), if this is not the case, the BoxKW will alert the operator,

Step 10. The BoxKW will lock the electronic lock (point 2.4.1).

Step 10.1 If the er is equipped with an alarm system (point 2.4.6)

The BoxKW requests the activation of the alarm before the lock is locked. It is a question of entering the mode preceding the deactivation of the alarm.

Step Π. End of the process

The BoxKW ends the delivery process. The operator will no longer be able to start the process and therefore will no longer have access to the place to deliver or perform the services.

From step 3 to step 10:

There is a video recording during these steps. The recording can be viewed in real time. This record is saved in the servers of our system after step 5 and can be viewed later. The video is analyzed in real time as well as a posteriori analyzes to identify incidents in the process as soon as possible (point 2.4.8). In the event of an incident (s), there is an alert.

During the whole process, feedback or alerts in case of anomalies are made. They can be customized from the user interface of KwikWink servers.

The lock can continue to be used by the native application of the manufacturer (point 2.4.10) independently of the BoxKW for example for the entry / exit of daily users of the place, for remote opening in the case of '' an occasional user, access for a cleaning lady with defined days and times.

Optional: the BoxKW can control all equipment (point 2.4.9) of home automation or alarm type (for example roller shutters, lighting, alarm siren) either directly or through the current control equipment (for example box home automation, alarm system).

2.6 Description of a particular embodiment of the invention

The first part of the BoxKW (fig 4.1) (100) consists of the following elements:

• Processor (1), Memory (2), Storage (3) • Power supply unit (4) and power connector (5) • A backup battery (6) • A Network Port with RJ45 LAN connector (7 ) • A Wifi wireless communication unit (8) • A Bluetooth 4.1 wireless communication unit (9) • A Z-Wave + wireless communication unit (10) • USB communication ports (11) • A modem with 4G / 5G SIM card slot to use the cellular network (12)

And optional:

• A video output with HDMI connector (13) • Other wireless communication units, according to other wireless communication protocols: Zigbee, Enocean, Lora, SigFox, RFXCom ... (14)

The BoxKW is packaged in a box (fig 4.4) including the electronic card, the various elements and the connectors on the sides of the box. This is an example of packaging.

In addition to the BoxKW a certain number of elements are necessary (fig 4.2):

• An electronic lock (103) that can be controlled by radio and comprising a cylinder (20) and a lock (21) • A door sensor (with radio communication) (105) • A camera (104) for making videos • A application (software) (102) for the operator allowing him to interact with our process • A radio contactor (107) to control the alarm • A radio contactor (106) to control a gate or front door building

The software for the operator (102) is part of our solution (fig 4.2), it is provided in the form of an implementation depending on the portable equipment and it allows dialogue with the BoxKW (100).

KwikWink servers (fig 4.2 - 101) centralize the delivery and service delivery information as well as their logging and archiving, manage customers as well as the companies carrying out the delivery or services.

The other elements (fig 4.2 - 104, 105, 106, 107) are on the market (point 2.4.9), they must have at least one radio communication protocol (Wifi, Bluetooth or Z-Wave) or optional communication protocols.

The BoxKW must have internet access (fig 4.5) either by wifi (1) or by wire (2) via the client's internet connection (30). In the event that the client's internet connection does not exist, the BoxKW will use the cellular network (3) to access the internet with the SIM card modem, and in the event that the internet connection is faulty in emergency mode. This connection allows dialogue with the KwikWink servers (101).

Description of the different stages of the process

Step 0: Upstream of step 1, following a request for delivery or performance of a service (fig 4.9), an exchange of information (fig 4.6 - 200) takes place between the KwikWink servers (101) and the BoxKW (100) and also between the KwikWink servers (101) and the operator's application (102).

It is this information that will authorize the launch of the process by the intervener, it contains information (200) for the process concerning the intervener, the place with the GPS coordinates, the process to be carried out with a unique transaction identifier, as well that all security information. If it is a delivery, the information of the "packages" to be delivered, if it is a service, the information "services".

Time restriction information (date, time) could be defined for the delivery or the performance of the service.

All of this information is encrypted.

Note: the unique transaction identifier is created at the time of the delivery request or the provision of a service and it changes with each modification of the request. The comparison of the value between the service provider's application (102) and the BoxKW (100) makes it possible to verify that the same version of the request is between the delivery operator's application and the BoxKW and that it there has been no modification (for example cancellation of delivery or intervention, modification of the number of packages, address, timetable)

Step 1: Arrived at the respondent's place

Step 2: Launching the process

In this step, there are various checks that are performed before you can start the process. It is also a double check between the information contained in the operator's application and the information contained in the BoxKW (fig 4.9).

In the operator's application, control of the operator's identity, verification of the GPS position, control of "package" or "service" information and control of time restrictions if they exist.

If everything is ok, the process can continue.

After establishment of a secure WIH radio connection between the operator's application and the BoxKW launch of the double check (control of the same value between the information contained in the operator's application and the information contained in the BoxKW : intervener identifier, transaction identifier, process to be carried out, "package" or "service" information, time restrictions if they exist, GPS coordinates: fig 4.6). Thereafter, this radio connection will be used in the following steps to exchange between the application and the BoxKW. This is the only connection that will be established by the application. In addition, the application (102) does not know the other elements of the system (fig 4.2 103, 105, 106, 107).

From this stage, video recording starts.

Step 3: Request to open the door

The operator from the application will request that the door be opened. The application sends the request to the BoxKW (fig 4.9).

Step 4: Unlocking the lock

The BoxKW communicates by radio (depending on equipment in ZWave, Bluetooth, Wifi or other optional protocols) with the lock to unlock it (fig 4.9).

This communication is possible because a pairing between the BoxKW and the lock was made beforehand using the instructions of the manufacturer of the lock.

Step 5. The worker enters the room.

The worker can open the door and enter the site.

Step 6. The worker delivers or performs the services.

The service provider must provide proof of delivery of the packages delivered to the delivery location, these packages being clearly identifiable, for example in an image or a video. In the case of performance of a service, depending on the service, it can be an image, a video, a functional test, ...

A maximum time can be allocated to this step, if exceeded an alert is activated. This time is always measured and it is also archived.

Step 7. The worker leaves the er.

The worker opens the door if it is closed and leaves the room.

Step 8. The service provider requests that the door be closed.

The operator from the application will ask for the door to be closed. The application sends the request to the BoxKW (fig 4.9).

Step 9. The BoxKW will first check that the door is physically closed. The BoxKW communicates by radio (depending on the sensor in ZWave, Bluetooth, Wifi or other optional protocols) with the door sensor to know its open or closed state. Some sensors notify in real time their change of state which will be automatically updated in the BoxKW.

If the door is not closed, the BoxKW will alert the operator to ask him to close the door.

Step 10. The BoxKW will lock the electronic lock.

The BoxKW communicates by radio (depending on the equipment in ZWave, Bluetooth, Wifi or other optional protocols) with the lock to lock it (fig 4.9).

At the end of this step, the video recording is finished, it is awaiting transfer to the KwikWink servers for archiving.

Step 11. End of the process

The BoxKW ends the delivery process. The process is considered completed.

The intervener will no longer be able to start the process in the application and therefore he no longer has access to the time to deliver or perform the services.

Additional steps, other options and degraded modes:

Step 4.1 and Step 10.1 If the place is equipped with an alarm system (fig 4.7)

In this case, we use a radio relay system (107) (home automation or industrial type) that we control by radio from the BoxKW (100) (depending on the sensor in ZWave, Bluetooth, Wifi or other optional protocols) . The BoxKW can open or close the relay contact. It is the change of state of the contact that allows the activation or deactivation of the alarm. This contact is connected to an alarm input (111), and this input of the type "activation / deactivation" or "mode change" is configured in the alarm.

As an option: more and more alarm systems are communicating, and therefore it is possible in these cases not to use a radio relay. We talk either directly with the central on the local network in the place (the best solution), or with the servers of the manufacturer of the alarm to control it remotely by APIs or WebServices. This is often the case for wireless alarms.

Step 2.1 If there is no direct access to the front door

Use of radio relays as in the case of the alarm. The contact piloted by the BowKW is put in parallel with a button for controlling the video door entry unit, the building intercom, ... and performs the same action as pressing the button (it closes a contact) . In the case of pressing the button which causes an alternative opening / closing function (for example, pressing 1: Opening, pressing 2: Close, pressing 3: Opening ...) it is imperative to add a sensor of the "door sensor" type. To find out the physical open or closed state of the equipment. This is for example the case of an electric gate which does not close automatically.

Optional: more and more equipment such as video door entry units or intercoms are communicating, and therefore it is possible in these cases not to use radio relays. We talk either directly with the equipment on the local network in the place (the best solution), or with the servers of the manufacturer to control it remotely by APIs or WebServices.

An internet connection is necessary for exchanges between the KwikWink servers and the BoxKW (fig 4.5 - 1 or 2 or 3). This connection is mandatory upstream of the process to allow delivery or the provision of services for the descent of information or the updating of this information.

Degraded mode: Internet connection not available during the process, in this case it is a degraded mode.

The system checks the unique process identifier which guarantees that there has been no change in the request since the information was sent.

The process steps are linked, the video streams as well as all the events are stored in the BoxKW.

It is when this connection is available again that the information is brought up to the level of the KwikWink servers.

Degraded mode: Application intervening outside the "radio" range of the BoxKW (fig 4.8), possible case when the intervener does not have direct access to the front door (step 2.1).

The practitioner's application (102) must use an internet connection to access the KwikWink servers (101). These are the KwikWink servers (101) which will communicate via the internet with the client's BoxKW (100). Once the connection with the BowKW is possible at the latest outside the front door, the internet connection is no longer necessary for the operator's application.

2.7 Figures

2.7.1 Figures from the prior art

Known solution 1: Somfy

INSTALLATION STEPS

1. Create your account

2. Install the connected lock

3. Configure the wire connected lock

Fig 1.1 Access to the connected lock

Fig 1.2 Installation steps

Known Solution 2: Amazon Key

How in-home delivery works

Fig 2.2 Confirmation of delivery

Fig 2.1 Authorization of delivery and unlocking of the lock

How in-home delivery works

Fig 2.3 Real-time or delayed video

Known solution 3: Walmart

Fig 3.1 The delivery man enters the code Fig 3.2 Unlocking the lock

Fig 3.3 Real time video Fig 3.4 Filling the fridge

2.7.2 Figures of an embodiment of the invention

During all these stages

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2.8 Advantages of an embodiment of the invention

Very high security level:

• It is not the operator who controls the opening and closing of the lock, but the BoxKW installed in the customer's home.

• Prior verification of the open or closed state of the door and not only of the locked or unlocked lock.

• Video analysis with anomaly detection as soon as possible • Control of an alarm system • Control of elements upstream of the front door

Open system:

• Open system because the BoxKW directly controls the lock without having to go through the servers of the lock manufacturers.

• The electronic lock remains usable with the native applications of the lock manufacturer for uses outside our solution.

• The system can be integrated into an already existing system with integration of these elements (electronic lock, door detector, alarm, home automation ...)

2.9 Possible variants

The provision of service (s) such as:

• Delivery of bulky objects (washing machine, dishwasher, fridge, television, home cinema system, ...) with the possibility of provisioning service and removal of old equipment • Furniture delivery with possibility assembly service.

• After-sales service intervention (boiler, household appliances, alarm, ...) • Work in the apartment (plumbing, carpentry, decoration, ...) • DIY service (shelving installation, curtain rod, ... ) • Others

In this case, the process steps are the same.

The proof of the performance of the service depends on the service and must be undeniable (for example, if commissioning, guarantee of a correct functional test, if furniture assembly, photo or video of the assembled furniture, if service DIY, photo or video of the work carried out and also that there is no degradation and that the place is always clean).

Realization of complementary home automation function (s) such as:

• Lighting equipment on or off • Partial opening, closing or closing of roller shutters • Heating control • Other

These are the same operating principles as controlling the alarm by talking either directly to the equipment on the local network in the location (the best solution), or to the manufacturer's servers to control it remotely via APIs or WebServices, or in parallel with the equipment with a radio solution.

A possible variant is the use of a 360 ° camera to replace a conventional 2D camera. This allows you to have a lot more information and to increase the level of security. In this case the video stream analysis must take into account the 2D and 3D video stream.

Variants of stage 6

During the performance of the service, the worker may need to leave the place by making several round trips for example to search for tools, multiple parts for a maintenance operation, perform operations outside (cutting or cutting object).

In these cases, two modes of operation are possible:

• The door must always be closed and locked, on each non-final exit the process goes through steps 7 to 10 then loops back to step 3 to allow entry. Case to privilege to guarantee security.

• No obligation to lock the door, in this case the door can remain open, or open and closed on request, in this case the process remains in step 6. Possible case for example for an intervention in a property with a gate closed during the entire intervention.