FR2824981A1 - Call handling system has stored messages for special callers - Google Patents

Abstract

A call handling system has a special number (Ni) file (FNS) and associated voice message (MVi) file (FMV) with special messages returned after a delay if the calling number is found in the special number list.

Description

each call, said trace comprising an identifier of the agent station having

served said call.

  The present invention relates to a treatment method

  telephone calls upon arrival.

  There are different ways to handle incoming phone calls (incoming calls) if you do not answer a ring signal. In some cases, the call triggers a special ringing tone identifying the caller

  and allowing the called party to decide to answer or not to answer.

  Another way to handle incoming calls is to send them to the answering machine to allow incoming messages to be recorded or, in a similar way, to send the incoming call to voicemail. But with the exception of the identification of the caller by a possibly personalized ringing on the receiving telephone, it is not possible to know who is calling or at least it is not possible to transmit to the caller an e-mail Special and personalized advice based on the caller The present invention aims to remedy these drawbacks and proposes to develop a method for processing incoming telephone calls allowing a personalized voice message to be sent.

read to the caller.

  To this end, the invention relates to a method for processing incoming telephone calls characterized in that - a file of special numbers is created, - a file of voice messages is created, by recording the voice messages in the file and one or more 2s special numbers are associated with these messages, - reception of a telephone call from a number extension, - the number calling is compared to the numbers in the file, - if the comparison is negative, the call is processed normally, - if the comparison is positive, we address the voicemail file and we transmit the voice message assigned to the special number in response to the caller. According to another characteristic, we leave a predetermined waiting time between receiving a number and transmitting it

  for comparison using the special numbers file.

  The method according to the invention makes it possible to associate with an incoming call, a particular voice message such as a waiting message, a reminder message or other specific information and containing an in

  training for a specific caller.

  If it is a voice message waiting or callback, this

  message may be common to different special numbers.

  It is also possible to combine several voice messages from the file with the same number, these messages then being transmitted

  s in a specific order to complement each other.

  The present invention will be described below in more detail with the aid of the appended drawings in which - FIG. 1 shows the first phase of the method for processing incoming telephone calls, consisting in recording voice messages, 10 - FIG. 2 schematically shows the processing of an incoming call

according to the invention.

  According to FIG. 1, to prepare the processing of incoming telephone calls, the number of the caller is entered (1) which will be treated in a particular way (special number Ni). This number can either be entered directly by the keys of the telephone device (device with extension 0xe or portable) or it can be called in an F file of

  abbreviated numbers or other directory of stored numbers.

  The Ni number thus entered into the device is then recorded (2) ENR in a file of special FNS numbers. Then this number o or an index number associated with this number is transmitted in a sub-file F1 of the FMV voice message file. At this time, the message MVi intended to be associated with the number Ni is recorded by the microphone MC of the station. This voice message is recorded (3) ENRMV in the sub-file F2 of the FMV voice message file opposite the index or the 2s associated number Ni; it is introduced according to step (3) ENRMV using the mi cro MC of the device. It can also be a message already recorded and which is then called to be associated with the index or number chosen. The FMV file can be Flash memory. The file is then ready to use this voice message. The recording operation can be repeated for messages planned for other special numbers or to perform

  other records shown schematically by the block (4) which returns to (1).

  After these registrations, the device is ready to process a

incoming call.

  Figure 2 shows this phase of the process.

  The user of the telephone number Ni, sends a call to the extension. This call is received (10). If the called station does not answer within a predetermined period, the calling number Ni is transmitted to a comparator 1 l which interrogates the FNS file to determine whether the number

  calling Ni is a special number entered in the FNS file. If the re-

  answer is negative, comparator 12 transmits the processing to the process

  normal duration (13). The incoming call can receive the usual treatment, i.e. the called extension can answer or transmit the call on

  s another extension, to a voice mailbox or an answering machine.

  If the caller's Ni number is entered in the FNS special numbers file, the response (yes) is transmitted to a processing means 14 which addresses the FMV voice message file to extract the voice message MVi associated with it. Ni number of the caller. The mes

  o voice sage MVi is then transmitted to the transmission (15) to be sent in re-

  reply back to caller with number Ni. The invention allows

  send a caller (Ni) a message for example asking him

  der to call back at a certain time or to wait, or to inform him that the call is received but that the called party cannot answer immediately but that he will do so as soon as possible. The object of the invention is to avoid leaving certain calls unanswered or to direct them to a

voicemail.

Claims (1)

  1) Method for processing telephone calls characterized in that a file (FNS) of special numbers (Ni) is created, s - a file (FMV) of voice messages (MVi) is created, by recording the voice messages (MVi) in the file (FMV) and one or more special numbers (Ni) are associated with these messages, - receiving a telephone call from a number extension (N), - comparing the calling number (N ) to file numbers (FNS), 0 - if the comparison is negative, the call is processed normally, - if the comparison is positive, the voice message file (FMV) is addressed and the voice message is transmitted (MVi) assigned to the number   special (Ni) in response to the caller (M, Ni).   s 2) A method for processing telephone calls according to claim 1, characterized in that a predetermined waiting time is left between the reception of a number (N) and its transmission for comparison using the file numbers special (FNS).