ES2173100T3 - Procedimiento para la distribucion de llamadas en una red de comunicacion. - Google Patents

Procedimiento para la distribucion de llamadas en una red de comunicacion.

Info

Publication number
ES2173100T3
ES2173100T3 ES94108897T ES94108897T ES2173100T3 ES 2173100 T3 ES2173100 T3 ES 2173100T3 ES 94108897 T ES94108897 T ES 94108897T ES 94108897 T ES94108897 T ES 94108897T ES 2173100 T3 ES2173100 T3 ES 2173100T3
Authority
ES
Spain
Prior art keywords
calls
distribution
control point
service control
procedure
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
ES94108897T
Other languages
English (en)
Inventor
Rainer Dr Stademann
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Siemens AG
Original Assignee
Siemens AG
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Siemens AG filed Critical Siemens AG
Application granted granted Critical
Publication of ES2173100T3 publication Critical patent/ES2173100T3/es
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
    • H04M3/5237—Interconnection arrangements between ACD systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks

Landscapes

  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Exchange Systems With Centralized Control (AREA)

Abstract

UNA DISPOSICION DE RED CENTRAL, QUE DISTRIBUYE POSTERIORMENTE LAS LLAMADAS A PARTIR DE PARTICIPANTES EN EL SERVIDOR HACIA OTRAS CONDUCCIONES DE LLAMADA, DEBE REALIZAR UNA DISTRIBUCION CON EL MAYOR EXITO POSIBLE, ES DECIR UNA RELACION DE DISPARO CONDICIONADO AL REGIMEN DE TRABAJO A TRAVES DEL SERVIDOR, TAMBIEN CUANDO LA DESCARGA DE UN SERVIDOR NO PUEDE SER REGISTRADA DIRECTAMENTE. PARA CONSEGUIR ESTO SE SUPERVISA LA APLICACION DE RED CENTRAL EN CUANTO A LA BASE PARA EL DISPARO DE UNA LLAMADA A TRAVES DE UN SERVIDOR Y SE CIERRA UN SERVIDOR PARA UN ESPACIO DE TIEMPO DETERMINADO A PARTIR DE UN PROCEDIMIENTO DE DISTRIBUCION DE LLAMADA, CUANDO ESTE DISPARA UNA LLAMADA DISTRIBUIDA POR FALTA DE CAPACIDAD SUFICIENTE.
ES94108897T 1994-06-09 1994-06-09 Procedimiento para la distribucion de llamadas en una red de comunicacion. Expired - Lifetime ES2173100T3 (es)

Applications Claiming Priority (1)

Application Number Priority Date Filing Date Title
EP94108897A EP0689367B1 (de) 1994-06-09 1994-06-09 Verfahren zum Verteilen von Anrufen in einem Kommunikationsnetz

Publications (1)

Publication Number Publication Date
ES2173100T3 true ES2173100T3 (es) 2002-10-16

Family

ID=8216005

Family Applications (1)

Application Number Title Priority Date Filing Date
ES94108897T Expired - Lifetime ES2173100T3 (es) 1994-06-09 1994-06-09 Procedimiento para la distribucion de llamadas en una red de comunicacion.

Country Status (6)

Country Link
US (1) US5563941A (es)
EP (1) EP0689367B1 (es)
CN (1) CN1082307C (es)
AT (1) ATE213893T1 (es)
DE (1) DE59410062D1 (es)
ES (1) ES2173100T3 (es)

Families Citing this family (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5717745A (en) * 1995-04-24 1998-02-10 Mci Communications Corporation System and method of efficiently evaluating different messages by a server in a telecommunications environment
EP0830039A1 (en) * 1996-09-16 1998-03-18 BRITISH TELECOMMUNICATIONS public limited company Telecommunications intelligent network
GB2347832B (en) * 1999-03-09 2001-04-04 Marconi Comm Ltd Communications system
DE10360276A1 (de) * 2003-12-20 2005-07-28 Deutsche Telekom Ag Öffentliches Kommunikationsnetz und vermittelnder Netzknoten mit einer Warteschlangenfunktion
US7480733B2 (en) * 2004-07-15 2009-01-20 International Business Machines Corporation Routing incoming call requests
DE102005011882A1 (de) * 2005-03-15 2006-09-21 Siemens Ag Verfahren zum Sicherstellen der Erreichbarkeit von Teilnehmern von Kommunikationsnetzen
CN101924842B (zh) * 2009-06-10 2013-03-20 中兴通讯股份有限公司 计算机电信集成设备及资源管理和呼入控制方法
CN102118521B (zh) 2010-01-05 2013-12-04 华为技术有限公司 一种呼叫路由方法，装置和系统

Family Cites Families (8)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4191860A (en) * 1978-07-13 1980-03-04 Bell Telephone Laboratories, Incorporated Data base communication call processing method
US4510351A (en) * 1982-10-28 1985-04-09 At&T Bell Laboratories ACD Management information system
US4737983A (en) * 1985-10-02 1988-04-12 American Telephone And Telegraph Company Communications, Inc. Automatic call distributor telephone service
US4858120A (en) * 1987-03-18 1989-08-15 International Telesystems Corp. System for regulating arrivals of customers to servers
US4953204A (en) * 1989-10-17 1990-08-28 At&T Bell Laboratories Multilocation queuing for telephone calls
US5212727A (en) * 1990-09-26 1993-05-18 At&T Bell Laboratories Queuing trigger in call processing
NL9002721A (nl) * 1990-12-11 1992-07-01 Nederland Ptt Transmissiesysteem, voorzien van een of meer dynamische filters.
US5291550A (en) * 1990-12-26 1994-03-01 At&T Bell Laboratories Dynamic network call distributor

Also Published As

Publication number Publication date
CN1082307C (zh) 2002-04-03
CN1123983A (zh) 1996-06-05
DE59410062D1 (de) 2002-04-04
EP0689367B1 (de) 2002-02-27
ATE213893T1 (de) 2002-03-15
EP0689367A1 (de) 1995-12-27
US5563941A (en) 1996-10-08

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