EP4309108A1 - Method for automated surveying of hotel guests - Google Patents

Method for automated surveying of hotel guests

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Publication number
EP4309108A1
EP4309108A1 EP22713893.0A EP22713893A EP4309108A1 EP 4309108 A1 EP4309108 A1 EP 4309108A1 EP 22713893 A EP22713893 A EP 22713893A EP 4309108 A1 EP4309108 A1 EP 4309108A1
Authority
EP
European Patent Office
Prior art keywords
minicomputer
external
infrared
hardware
hotel
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Pending
Application number
EP22713893.0A
Other languages
German (de)
French (fr)
Inventor
Klaus HÜTTL
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Actinium Consulting Ag
Original Assignee
Actinium Consulting Ag
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Actinium Consulting Ag filed Critical Actinium Consulting Ag
Publication of EP4309108A1 publication Critical patent/EP4309108A1/en
Pending legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/21—Server components or server architectures
    • H04N21/214—Specialised server platform, e.g. server located in an airplane, hotel, hospital
    • H04N21/2143—Specialised server platform, e.g. server located in an airplane, hotel, hospital located in a single building, e.g. hotel, hospital or museum
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/02—Marketing; Price estimation or determination; Fundraising
    • G06Q30/0201—Market modelling; Market analysis; Collecting market data
    • G06Q30/0203—Market surveys; Market polls
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
    • H04N21/254—Management at additional data server, e.g. shopping server, rights management server
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/25—Management operations performed by the server for facilitating the content distribution or administrating data related to end-users or client devices, e.g. end-user or client device authentication, learning user preferences for recommending movies
    • H04N21/258—Client or end-user data management, e.g. managing client capabilities, user preferences or demographics, processing of multiple end-users preferences to derive collaborative data
    • H04N21/25866—Management of end-user data
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/41—Structure of client; Structure of client peripherals
    • H04N21/4104—Peripherals receiving signals from specially adapted client devices
    • H04N21/4126—The peripheral being portable, e.g. PDAs or mobile phones
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/41—Structure of client; Structure of client peripherals
    • H04N21/422—Input-only peripherals, i.e. input devices connected to specially adapted client devices, e.g. global positioning system [GPS]
    • H04N21/42204—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor
    • H04N21/42206—User interfaces specially adapted for controlling a client device through a remote control device; Remote control devices therefor characterized by hardware details
    • H04N21/42221—Transmission circuitry, e.g. infrared [IR] or radio frequency [RF]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
    • H04N21/442—Monitoring of processes or resources, e.g. detecting the failure of a recording device, monitoring the downstream bandwidth, the number of times a movie has been viewed, the storage space available from the internal hard disk
    • H04N21/44227—Monitoring of local network, e.g. connection or bandwidth variations; Detecting new devices in the local network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/475—End-user interface for inputting end-user data, e.g. personal identification number [PIN], preference data
    • H04N21/4758—End-user interface for inputting end-user data, e.g. personal identification number [PIN], preference data for providing answers, e.g. voting
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/60—Network structure or processes for video distribution between server and client or between remote clients; Control signalling between clients, server and network components; Transmission of management data between server and client, e.g. sending from server to client commands for recording incoming content stream; Communication details between server and client 
    • H04N21/63—Control signaling related to video distribution between client, server and network components; Network processes for video distribution between server and clients or between remote clients, e.g. transmitting basic layer and enhancement layers over different transmission paths, setting up a peer-to-peer communication via Internet between remote STB's; Communication protocols; Addressing
    • H04N21/632—Control signaling related to video distribution between client, server and network components; Network processes for video distribution between server and clients or between remote clients, e.g. transmitting basic layer and enhancement layers over different transmission paths, setting up a peer-to-peer communication via Internet between remote STB's; Communication protocols; Addressing using a connection between clients on a wide area network, e.g. setting up a peer-to-peer communication via Internet for retrieving video segments from the hard-disk of other client devices

Definitions

  • the invention relates to a method for automatically questioning hotel guests using a television provided in the hotel room.
  • Hardware for use by hotel guests is known from US 2014/0 123 186 A1, with the hardware having an infrared interface for receiving the infrared signals from an external TV remote control, a communication module for sending data via the cell phone network, a way to detect a connection external playback device, a minicomputer, a microcontroller with infrared management for receiving data from the infrared interface and for outputting data to the minicomputer.
  • the invention is intended to improve the quality of service in hotels
  • This object is achieved according to the invention with the method for automatically questioning hotel guests of the type mentioned at the outset in that the method is carried out using an interface measuring circuit (6) for detecting the connection of an external display device and a video signal switchover (7) for switching the signal source on an external television set, a) that when the television set is switched on using an external remote control, an external minicomputer (4) sends video data via the interface measurement circuit (6) and the video signal switchover (7) to the video input of the television set instead of the data received in normal operation, with this video data being a survey software include, b) that the hotel guest sends the survey answers via the remote control to the minicomputer (4), c) that after the survey is completed, the television is switched back to normal operation and d) that the survey answers from the minicomputer (4). be sent to a hotel server.
  • the method is carried out using hardware and that the hardware has an infrared interface (1) for receiving the infrared signals from the remote control, a SIM module (5) for sending data via the cell phone network, a microcontroller with infrared management (3b) for receiving of data from the infrared interface (1) and for outputting data to the minicomputer (4), wherein when the external television is switched on, the video signal switchover (7) switches the signal source on the television,
  • the hardware includes a connection function to be able to connect infrared remote controls from different manufacturers of television sets,
  • the infrared management (3b) is designed to decode the different infrared protocols and to send the necessary data to the minicomputer (4), which stores them,
  • the hardware includes a power management system (3a) which is designed to regulate the startup and shutdown of the minicomputer (4) in order to avoid damage to the file system on the minicomputer (4),
  • the hardware is designed to switch the video signal once on the hardware side and once on the software side, depending on whether the external television set supports a digital protocol or not.
  • the only figure shows a block diagram of the embodiment.
  • the TV remote control is used as the input device.
  • the hardware according to the invention has an infrared interface 1 in order to be able to receive the infrared signals from the TV remote control.
  • the hardware has a hook-up function to hook up infrared remote controls from numerous TV manufacturers.
  • the infrared management 3b decodes various infrared protocols and sends the necessary data to the minicomputer 4, which saves them.
  • the power management 3a regulates the startup and shutdown of the minicomputer 4 in order to avoid damage to the file system on the minicomputer 4.
  • the minicomputer 4 provides software in which the communication with the SIM module 5 and the control of the video signal switching 7 is implemented.
  • the software has a graphical interface that is sent to the TV using a video signal.
  • the hotel guest can be guided through the survey procedure on the television.
  • the survey data is sent to a server.
  • the data is sent using a SIM module 5, which sends the data via the cell phone network.
  • the hardware which switches the signal source on the TV so that the graphic interface appears on the TV screen.
  • the detection of whether the television set has been switched on is made on the hardware and software side.
  • the hardware-side detection takes place via the interface measuring circuit 6 and the software-side detection is made via a digital TV interface, which serves as a video signal output 8 .
  • the interface measuring circuit 6 sends its measured values to the microcontroller of the power and IR management 3 in order to be able to further process the measured values there.
  • the switching of the video signal is done once on the hardware side and once on the software side. This depends on whether the TV supports a digital protocol so that the software can handle the switching of the video signal. Otherwise the video signal is switched with a hardware component.

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  • Engineering & Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Multimedia (AREA)
  • Signal Processing (AREA)
  • Strategic Management (AREA)
  • Accounting & Taxation (AREA)
  • Tourism & Hospitality (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Economics (AREA)
  • Entrepreneurship & Innovation (AREA)
  • Marketing (AREA)
  • Physics & Mathematics (AREA)
  • General Business, Economics & Management (AREA)
  • General Physics & Mathematics (AREA)
  • Theoretical Computer Science (AREA)
  • Databases & Information Systems (AREA)
  • Human Computer Interaction (AREA)
  • Health & Medical Sciences (AREA)
  • Primary Health Care (AREA)
  • Data Mining & Analysis (AREA)
  • Human Resources & Organizations (AREA)
  • General Health & Medical Sciences (AREA)
  • Game Theory and Decision Science (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Computer Graphics (AREA)
  • Two-Way Televisions, Distribution Of Moving Picture Or The Like (AREA)
  • Selective Calling Equipment (AREA)

Abstract

The invention relates to a method for automated surveying of hotel guests by means of a television device provided in the hotel room, characterised in that the method is executed by means of an interface measurement circuit (6) for detecting the connection of an external playback device and a video signal switch (7) for switching the signal source to an external television device, a) in that when the television device is switched on by means of an external remote control, an external minicomputer (4) sends video data to the video input of the television device via the interface measurement circuit (6) and the video signal switch (7) instead of the data received during normal operation, wherein these video data comprise a survey software, b) in that the hotel guest sends the survey answers to the minicomputer (4) via the remote control, c) in that when the survey is completed, the television device is switched back to normal operation, and d) in that the survey answers are sent to a hotel server by the minicomputer (4).

Description

VERFAHREN ZUM AUTOMATISIERTEN BEFRAGEN VON HOTELGÄSTEN PROCEDURE FOR AUTOMATED QUESTIONING OF HOTEL GUESTS
Die Erfindung betrifft ein Verfahren zum automatisierten Befragen von Hotelgästen mittels eines im Hotelzimmer bereitgestellten Fernsehgerätes. The invention relates to a method for automatically questioning hotel guests using a television provided in the hotel room.
Zum Stand der Technik To the state of the art
Aus der US 2014 / 0 123 186 Al ist eine Hardware zum Einsatz für Hotelgäste bekannt, wobei die Hardware eine Infrarotschnittstelle zum Empfang der Infrarotsignale einer externen TV-Fembedienung, ein Kommunikations-Modul zum Versenden von Daten über das Handynetz, eine Möglichkeit zur Anschlussdetektion eines externen Wiedergabegerätes, einen Minicomputer, einen Mikrocontroller mit einem Infrarotmanagement zum Empfang von Daten von der Infrarotschnittstelle und zur Ausgabe von Daten an den Minicomputer, umfasst. Hardware for use by hotel guests is known from US 2014/0 123 186 A1, with the hardware having an infrared interface for receiving the infrared signals from an external TV remote control, a communication module for sending data via the cell phone network, a way to detect a connection external playback device, a minicomputer, a microcontroller with infrared management for receiving data from the infrared interface and for outputting data to the minicomputer.
Ein Hinweis auf einen Einsatz der Hardware für das automatisierte Beschwerde- Management in Hotels oder zur automatisierten Befragung von Hotelgästen findet sich nicht in der US 2014 / 0 123 186 Al. Bekannt ist außerdem ein Gerät „2-Port HDMI® Automatic Switch - 4K“. Hier wird ein schnelles und gegebenenfalls automatisches Umschalten zur zuletzt angeschlossenen HDMI-Quelle (Auto- Switching) beschrieben. US 2014/0 123 186 A1 does not refer to the use of the hardware for automated complaint management in hotels or for automated surveys of hotel guests. Also known is a device "2-Port HDMI® Automatic Switch - 4K". Fast and, if necessary, automatic switching to the last connected HDMI source (auto switching) is described here.
Die Beschreibung dieses Gerätes enthält ebenfalls keinen Hinweis auf einen Einsatz der Hardware für das automatisierte Beschwerde-Management in Hotels oder zur automatisierten Befragung von Hotelgästen. The description of this device also contains no reference to the use of the hardware for automated complaint management in hotels or for automated surveys of hotel guests.
Aufgabe und Lösung der Erfindung Aufgabe der Erfindung: Die Erfindung soll die Qualität des Service in Hotels durchOBJECT AND SOLUTION OF THE INVENTION Object of the invention: The invention is intended to improve the quality of service in hotels
Umfragen an den Fernsehgeräten in den jeweiligen Hotelzimmern verbessern. Sie ermöglicht eine automatisierte Befragung der Gäste. Improve polls on TVs in each hotel room. It enables an automated survey of the guests.
Diese Aufgabe wird beim Verfahren zum automatisierten Befragen von Hotelgästen der eingangs genannten Art erfindungsgemäß dadurch gelöst, dass das Verfahren mittels einer Schnittstellenmessschaltung (6) zur Anschlussdetektion eines externen Wiedergabegerätes und einer Videosignalumschaltung (7) zum Umschalten der Signal quelle an einem externen Fernsehgerät durchgeführt wird, a) dass beim Einschalten des Fernsehgerätes mittels einer externen Fernbedienung ein externer Minicomputer (4) über die Schnittstellenmessschaltung (6) und die Videosignalumschaltung (7) Videodaten anstelle der im Normalbetrieb empfangenen Daten an den Videoeingang des Fernsehgerätes sendet, wobei diese Videodaten eine Umfrage-Software umfassen, b) dass der Hotelgast die Umfrage- Antworten über die Fernbedienung an den Minicomputer (4) sendet, c) dass nach Abschluss der Umfrage das Fernsehgerät wieder auf Normalbetrieb umgeschaltet wird und d) dass die Umfrage- Antworten vom Minicomputer (4) an einen Hotel-Server gesendet werden. This object is achieved according to the invention with the method for automatically questioning hotel guests of the type mentioned at the outset in that the method is carried out using an interface measuring circuit (6) for detecting the connection of an external display device and a video signal switchover (7) for switching the signal source on an external television set, a) that when the television set is switched on using an external remote control, an external minicomputer (4) sends video data via the interface measurement circuit (6) and the video signal switchover (7) to the video input of the television set instead of the data received in normal operation, with this video data being a survey software include, b) that the hotel guest sends the survey answers via the remote control to the minicomputer (4), c) that after the survey is completed, the television is switched back to normal operation and d) that the survey answers from the minicomputer (4). be sent to a hotel server.
Vorteilhafte Ausgestaltungen der Erfindung sind in den Unteransprüchen angeführt. Advantageous developments of the invention are specified in the subclaims.
So wird vorgeschlagen, So it is suggested
- dass das Verfahren mittels einer Hardware durchgeführt wird und dass die Hardware eine Infrarotschnittstelle (1) zum Empfang der Infrarotsignale der Fernbedienung, ein SIM-Modul (5) zum Versenden von Daten über das Handynetz, einen Mikrocontroller mit einem Infrarotmanagement (3b) zum Empfang von Daten von der Infrarotschnittstelle (1) und zur Ausgabe von Daten an den Minicomputer (4) umfasst, wobei beim Einschalten des externen Fernsehgeräts die Videosignalumschaltung (7) die Signal quelle am Fernsehgerät umschaltet, - that the method is carried out using hardware and that the hardware has an infrared interface (1) for receiving the infrared signals from the remote control, a SIM module (5) for sending data via the cell phone network, a microcontroller with infrared management (3b) for receiving of data from the infrared interface (1) and for outputting data to the minicomputer (4), wherein when the external television is switched on, the video signal switchover (7) switches the signal source on the television,
- dass die Hardware eine Anlemfunktion umfasst, um Infrarotfembedienungen von unterschiedlichen Herstellern von Fernsehgeräten anlemen zu können, - that the hardware includes a connection function to be able to connect infrared remote controls from different manufacturers of television sets,
- dass das Infrarotmanagement (3b) dazu ausgebildet ist, die unterschiedlichen Infrarotprotokolle zu dekodieren und die notwendigen Daten an den Minicomputer (4) zu senden, der diese abspeichert, - that the infrared management (3b) is designed to decode the different infrared protocols and to send the necessary data to the minicomputer (4), which stores them,
- dass die Hardware ein Powermanagement (3a) umfasst, welches dazu ausgebildet ist, das Hoch- und Herunterfahren des Minicomputers (4) zu regeln, um die Beschädigung des Dateisystems auf dem Minicomputer (4) zu vermeiden, - that the hardware includes a power management system (3a) which is designed to regulate the startup and shutdown of the minicomputer (4) in order to avoid damage to the file system on the minicomputer (4),
- dass die Hardware dazu ausgebildet ist, das Videosignal einmal hardwareseitig und einmal softwareseitig umzuschalten, und zwar in Abhängigkeit davon, ob das externe Fernsehgerät ein digitales Protokoll unterstützt oder nicht. Ausfühmngsbeispiel - That the hardware is designed to switch the video signal once on the hardware side and once on the software side, depending on whether the external television set supports a digital protocol or not. working example
Im Folgenden wird ein Ausführungsbeispiel der Erfindung anhand einer Zeichnung näher beschrieben. An exemplary embodiment of the invention is described in more detail below with reference to a drawing.
Die einzige Figur zeigt ein Blockschaltbild des Ausführungsbeispiels. The only figure shows a block diagram of the embodiment.
Arbeitsweise des Verfahrens zum automatisierten Befragen von Hotelgästen mittels eines im Hotelzimmer bereitgestellten FernsehgerätesMethod of operation for automated questioning of hotel guests using a television set provided in the hotel room
Als Eingabegerät wird die Fernbedienung des Fernsehgerätes verwendet. Die erfindungsgemäße Hardware besitzt eine Infrarotschnittstelle 1, um die Infrarotsignale der TV-Fernbedienung empfangen zu können. Die Hardware besitzt eine Anlemfunktion, um Infrarotfembedienungen von zahlreichen Herstellern von Fernsehgeräten anlemen zu können. Das Infrarotmanagement 3b dekodiert verschiedene Infrarotprotokolle und sendet die notwendigen Daten an den Minicomputer 4, der diese abspeichert. Das Powermanagement 3a regelt das Hoch- und Herunterfahren des Minicomputers 4, um die Beschädigung des Dateisystems auf dem Minicomputer 4 zu vermeiden. The TV remote control is used as the input device. The hardware according to the invention has an infrared interface 1 in order to be able to receive the infrared signals from the TV remote control. The hardware has a hook-up function to hook up infrared remote controls from numerous TV manufacturers. The infrared management 3b decodes various infrared protocols and sends the necessary data to the minicomputer 4, which saves them. The power management 3a regulates the startup and shutdown of the minicomputer 4 in order to avoid damage to the file system on the minicomputer 4.
Der Minicomputer 4 stellt eine Software bereit, in der die Kommunikation mit dem SIM-Modul 5 und die Steuerung der Videosignalumschaltung 7 implementiert ist. Die Software hat eine grafische Oberfläche, die zum Fernseher mittels eines Videosignals gesendet wird. Dadurch kann der Hotelgast am Fernsehgerät durch die Umfrageprozedur geleitet werden. Nachdem die Umfrage abgeschlossen wurde, werden die Umfragedaten an einen Server gesendet. Das Versenden der Daten erfolgt mittels eines SIM-Moduls 5, welches die Daten über das Handynetz verschickt. The minicomputer 4 provides software in which the communication with the SIM module 5 and the control of the video signal switching 7 is implemented. The software has a graphical interface that is sent to the TV using a video signal. As a result, the hotel guest can be guided through the survey procedure on the television. After the survey is completed, the survey data is sent to a server. The data is sent using a SIM module 5, which sends the data via the cell phone network.
Sobald das Fernsehgerät eingeschaltet wurde, wird das von der Hardware erkannt, welche die Signalquelle am Fernsehgerät umschaltet, sodass die grafische Oberfläche auf dem Bildschirm des TV-Gerätes erscheint. Die Detektion, ob das Fernsehgerät eingeschaltet wurde, wird hardware- und softwareseitig gemacht. Die hardwareseitige Detektion erfolgt über die Schnittstellenmessschaltung 6 und die softwareseitige Detektion wird über eine digitale TV-Schnittstelle, welche als Videosignalausgang 8 dient, gemacht. Die Schnittstellenmessschaltung 6 sendet ihre Messwerte an den Mikrocontroller des Power- und IR-Managements 3, um die Messwerte dort weiterverarbeiten zu können. Die Umschaltung des Videosignals wird einmal hardwareseitig und einmal softwareseitig gemacht. Das ist abhängig davon, ob das Fernsehgerät ein digitales Protokoll unterstützt, damit die Software die Umschaltung des Videosignals bewerkstelligen kann. Sonst wird das Videosignal mit einem Hardwarebaustein umgeschaltet. As soon as the TV has been switched on, this is recognized by the hardware, which switches the signal source on the TV so that the graphic interface appears on the TV screen. The detection of whether the television set has been switched on is made on the hardware and software side. The hardware-side detection takes place via the interface measuring circuit 6 and the software-side detection is made via a digital TV interface, which serves as a video signal output 8 . The interface measuring circuit 6 sends its measured values to the microcontroller of the power and IR management 3 in order to be able to further process the measured values there. The switching of the video signal is done once on the hardware side and once on the software side. This depends on whether the TV supports a digital protocol so that the software can handle the switching of the video signal. Otherwise the video signal is switched with a hardware component.
Bezugszeichenliste Reference List
1 IR-Empfänger 1 IR receiver
2 Spannungsversorgung 2 power supply
3a Powermanagement (Mikrocontroller) 3b Infrarotmanagement (Mikrocontroller) 3a power management (microcontroller) 3b infrared management (microcontroller)
4 Minicomputer 4 mini computers
5 SIM-Modul 5 SIM module
6 Schnittstellenmessschaltung (Anschlussdetektion eines externen Wiedergabegerätes) 7 Videosignalumschaltung 6 Interface measurement circuit (connection detection of an external display device) 7 Video signal switching
8 Videosignalausgang 8 video signal output

Claims

Ansprüche Expectations
1. Verfahren zum automatisierten Befragen von Hotelgästen mittels eines im Hotelzimmer bereitgestellten Fernsehgerätes, dadurch gekennzeichnet, dass das Verfahren mittels einer Schnittstellenmessschaltung (6) zur Anschlussdetektion eines externen Wiedergabegerätes und einer Videosignalumschaltung (7) zum Umschalten der Signalquelle an einem externen Fernsehgerät durchgeführt wird, a) dass beim Einschalten des Fernsehgerätes mittels einer externen Fernbedienung ein externer Minicomputer (4) über die Schnittstellenmessschaltung (6) und die Videosignalumschaltung (7)1. Method for automatically questioning hotel guests using a television set provided in the hotel room, characterized in that the method is carried out using an interface measuring circuit (6) for detecting the connection of an external display device and a video signal switchover (7) for switching the signal source on an external television set, a ) that when the television is switched on using an external remote control, an external minicomputer (4) via the interface measuring circuit (6) and the video signal switchover (7)
Videodaten anstelle der im Normalbetrieb empfangenen Daten an den Videoeingang des Fernsehgerätes sendet, wobei diese Videodaten eineSends video data to the video input of the television set instead of the data received during normal operation, with this video data having a
Umfrage-Software umfassen, b) dass der Hotelgast die Umfrage-Antworten über die Fernbedienung an den Minicomputer (4) sendet, c) dass nach Abschluss der Umfrage das Fernsehgerät wieder auf Normalbetrieb umgeschaltet wird und d) dass die Umfrage- Antworten vom Minicomputer (4) an einen Hotel-Server gesendet werden. Survey software includes, b) the hotel guest sending the survey answers to the minicomputer (4) via the remote control, c) after the survey is completed, the television is switched back to normal operation, and d) the survey answers from the minicomputer ( 4) sent to a hotel server.
2. Verfahren nach Anspruch 1, dadurch gekennzeichnet, dass das Verfahren mittels einer Hardware durchgeführt wird und dass die Hardware eine Infrarotschnittstelle (1) zum Empfang der Infrarotsignale der Fernbedienung, ein SIM-Modul (5) zum Versenden von Daten über das Handynetz, einen Mikrocontroller mit einem Infrarotmanagement (3b) zum Empfang von Daten von der Infrarotschnittstelle (1) und zur Ausgabe von Daten an den Minicomputer (4) umfasst, wobei beim Einschalten des externen Fernsehgeräts die Videosignalumschaltung (7) die Signalquelle am Fernsehgerät umschaltet. 2. The method according to claim 1, characterized in that the method is carried out by means of hardware and that the hardware has an infrared interface (1) for receiving the infrared signals from the remote control, a SIM module (5) for sending data via the cell phone network, a Microcontroller with infrared management (3b) for receiving data from the infrared interface (1) and for outputting data to the minicomputer (4), with the video signal switch (7) switching over the signal source on the television when the external television is switched on.
3. Verfahren nach Anspruch 2, dadurch gekennzeichnet, dass die Hardware eine Anlemfunktion umfasst, um Infrarotfembedienungen von unterschiedlichen Herstellern von Fernsehgeräten anlemen zu können. 3. The method according to claim 2, characterized in that the hardware includes a learning function to learn infrared remote controls from different manufacturers of televisions can.
4. Verfahren nach Anspruch 2, dadurch gekennzeichnet, dass das Infrarotmanagement (3b) dazu ausgebildet ist, die unterschiedlichen Infrarotprotokolle zu dekodieren und die notwendigen Daten an den Minicomputer (4) zu senden, der diese abspeichert. 4. The method according to claim 2, characterized in that the infrared management (3b) is designed to decode the different infrared protocols and to send the necessary data to the minicomputer (4), which stores them.
5. Verfahren nach Anspruch 2, dadurch gekennzeichnet, dass die Hardware ein Powermanagement (3 a) umfasst, welches dazu ausgebildet ist, das Hoch- und Herunterfahren des Minicomputers (4) zu regeln, um die Beschädigung des Dateisystems auf dem Minicomputer (4) zu vermeiden. 5. The method according to claim 2, characterized in that the hardware comprises a power management system (3a) which is designed to regulate the startup and shutdown of the minicomputer (4) in order to prevent damage to the file system on the minicomputer (4). to avoid.
6 Verfahren nach Anspruch 2, dadurch gekennzeichnet, dass die Hardware dazu ausgebildet ist, das Videosignal einmal hardwareseitig und einmal softwareseitig umzuschalten, und zwar in Abhängigkeit davon, ob das externe Fernsehgerät ein digitales Protokoll unterstützt oder nicht. 6 Method according to claim 2, characterized in that the hardware is designed to switch the video signal once on the hardware side and once on the software side, depending on whether the external television set supports a digital protocol or not.
Es folgen 1 Blatt Zeichnungen (1 Figur) 1 sheet of drawings follows (1 figure)
EP22713893.0A 2021-03-16 2022-03-09 Method for automated surveying of hotel guests Pending EP4309108A1 (en)

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US4994908A (en) * 1988-12-23 1991-02-19 Scientific-Atlanta, Inc. Interactive room status/time information system
US6970831B1 (en) * 1999-02-23 2005-11-29 Performax, Inc. Method and means for evaluating customer service performance
US7987491B2 (en) 2002-05-10 2011-07-26 Richard Reisman Method and apparatus for browsing using alternative linkbases
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