EP1568194A4 - Methods and systems for call management with user intervention - Google Patents

Methods and systems for call management with user intervention

Info

Publication number
EP1568194A4
EP1568194A4 EP03783773A EP03783773A EP1568194A4 EP 1568194 A4 EP1568194 A4 EP 1568194A4 EP 03783773 A EP03783773 A EP 03783773A EP 03783773 A EP03783773 A EP 03783773A EP 1568194 A4 EP1568194 A4 EP 1568194A4
Authority
EP
European Patent Office
Prior art keywords
systems
methods
user intervention
call management
call
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Withdrawn
Application number
EP03783773A
Other languages
German (de)
French (fr)
Other versions
EP1568194A2 (en
Inventor
Robert A Chingon
Stephen P Brennan
Christopher L Helbling
Nagendra Kunuturi
Ravi Penumatsa
Mahesh Rajagopalan
Craig L Reding
John R Reformato
John H Wurster
Sandeep Chakraverty
Byron M Pinto
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Verizon Data Services LLC
Telesector Resources Group Inc
Original Assignee
Verizon Data Services LLC
Telesector Resources Group Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Verizon Data Services LLC, Telesector Resources Group Inc filed Critical Verizon Data Services LLC
Publication of EP1568194A2 publication Critical patent/EP1568194A2/en
Publication of EP1568194A4 publication Critical patent/EP1568194A4/en
Withdrawn legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/09—Third party charged communications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/66—Third party billing, i.e. third party can also be the predetermined telephone line of the caller if he is calling from another telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13034—A/D conversion, code compression/expansion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13224—Off-net subscriber, dial in to/out from network, teleworking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13282—Call forward, follow-me, call diversion

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
EP03783773A 2002-11-25 2003-11-25 Methods and systems for call management with user intervention Withdrawn EP1568194A4 (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US42870402P 2002-11-25 2002-11-25
US428704P 2002-11-25
US43601802P 2002-12-26 2002-12-26
US436018P 2002-12-26
PCT/US2003/037647 WO2004049614A2 (en) 2002-11-25 2003-11-25 Methods and systems for call management with user intervention

Publications (2)

Publication Number Publication Date
EP1568194A2 EP1568194A2 (en) 2005-08-31
EP1568194A4 true EP1568194A4 (en) 2013-01-23

Family

ID=46397700

Family Applications (1)

Application Number Title Priority Date Filing Date
EP03783773A Withdrawn EP1568194A4 (en) 2002-11-25 2003-11-25 Methods and systems for call management with user intervention

Country Status (5)

Country Link
EP (1) EP1568194A4 (en)
JP (1) JP2006507768A (en)
AU (1) AU2003291178A1 (en)
CA (1) CA2507127C (en)
WO (1) WO2004049614A2 (en)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP4619256B2 (en) * 2005-09-30 2011-01-26 株式会社日本総合研究所 Call adjustment support system, call adjustment support method, and call adjustment support program for causing computer to execute the method
US20080259918A1 (en) * 2007-04-19 2008-10-23 Craig Elliott Walker Method and apparatus for managing telephone calls
CN106817395B (en) * 2015-12-02 2020-08-07 南京中兴新软件有限责任公司 Call intervention method, device and system

Family Cites Families (16)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US6041103A (en) * 1996-04-16 2000-03-21 Lucent Technologies, Inc. Interactive call identification
US6005870A (en) * 1996-08-12 1999-12-21 At&T Corp. Method for called party control of telecommunications network services
FI103845B1 (en) * 1996-11-14 1999-09-30 Nokia Telecommunications Oy Call setup via intelligent network
JPH10240656A (en) * 1997-02-25 1998-09-11 Fujitsu Ltd Incoming call control system
JP4484277B2 (en) * 1998-09-25 2010-06-16 株式会社日立製作所 Service control device and gateway device
US6522734B1 (en) * 1998-12-31 2003-02-18 Mci Worldcom, Inc. Transaction billing for special service telephone numbers
US6532285B1 (en) * 1999-04-14 2003-03-11 Bellsouth Intellectual Property Corporation Method and system for providing multiple services per trigger
US6560329B1 (en) * 1999-04-29 2003-05-06 Teloquent Communications Corporation Automated call routing system
US6574324B1 (en) * 1999-11-24 2003-06-03 Bellsouth Intellectual Property Corporation System and method for long distance automatic call-back
US6459780B1 (en) * 2000-02-15 2002-10-01 Verizon Services Corp. Methods and apparatus for providing a called party call disposition options in real time
US6718026B1 (en) * 2000-06-30 2004-04-06 Verizon Network Services, Inc. Call forwarding methods and apparatus
JP2002064864A (en) * 2000-08-16 2002-02-28 Sony Corp Method of communicating state of mobile terminal
JP2002064855A (en) * 2000-08-23 2002-02-28 Casio Comput Co Ltd Base station, information distributing method and recording medium
JP2002247148A (en) * 2001-02-18 2002-08-30 Tanabe Junzo Communication controller with phone incoming notice function and notice method
US6668049B1 (en) * 2001-12-19 2003-12-23 Bellsouth Intellectual Property Corporation Systems and methods for intelligent third-party redirection of an incoming call via a display-based communication center
CA2507093A1 (en) * 2002-11-25 2004-06-10 Telesector Resources Group, Inc. Methods and systems for preemptive rejection of calls

Non-Patent Citations (1)

* Cited by examiner, † Cited by third party
Title
No further relevant documents disclosed *

Also Published As

Publication number Publication date
CA2507127C (en) 2012-06-26
CA2507127A1 (en) 2004-06-10
WO2004049614A3 (en) 2004-08-26
EP1568194A2 (en) 2005-08-31
AU2003291178A8 (en) 2004-06-18
JP2006507768A (en) 2006-03-02
AU2003291178A1 (en) 2004-06-18
WO2004049614A2 (en) 2004-06-10

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Legal Events

Date Code Title Description
PUAI Public reference made under article 153(3) epc to a published international application that has entered the european phase

Free format text: ORIGINAL CODE: 0009012

17P Request for examination filed

Effective date: 20050609

AK Designated contracting states

Kind code of ref document: A2

Designated state(s): AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IT LI LU MC NL PT RO SE SI SK TR

AX Request for extension of the european patent

Extension state: AL LT LV MK

RIN1 Information on inventor provided before grant (corrected)

Inventor name: PINTO, BYRON, M.

Inventor name: CHAKRAVERTY, SANDEEP

Inventor name: WURSTER, JOHN, H.

Inventor name: REFORMATO, JOHN, R.

Inventor name: REDING, CRAIG, L.

Inventor name: RAJAGOPALAN, MAHESH

Inventor name: PENUMATSA, RAVI

Inventor name: KUNUTURI, NAGENDRA

Inventor name: HELBLING, CHRISTOPHER, L.

Inventor name: BRENNAN, STEPHEN, P.

Inventor name: CHINGON, ROBERT, A.

RAP1 Party data changed (applicant data changed or rights of an application transferred)

Owner name: VERIZON DATA SERVICES LLC

Owner name: TELESECTOR RESOURCES GROUP, INC.

A4 Supplementary search report drawn up and despatched

Effective date: 20130103

RIC1 Information provided on ipc code assigned before grant

Ipc: H04Q 3/00 20060101ALI20121219BHEP

Ipc: H04M 3/436 20060101AFI20121219BHEP

Ipc: H04M 3/42 20060101ALI20121219BHEP

17Q First examination report despatched

Effective date: 20130718

STAA Information on the status of an ep patent application or granted ep patent

Free format text: STATUS: THE APPLICATION IS DEEMED TO BE WITHDRAWN

18D Application deemed to be withdrawn

Effective date: 20131129