EP1160753A1 - Mobile mission system - Google Patents

Mobile mission system Download PDF

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Publication number
EP1160753A1
EP1160753A1 EP01112300A EP01112300A EP1160753A1 EP 1160753 A1 EP1160753 A1 EP 1160753A1 EP 01112300 A EP01112300 A EP 01112300A EP 01112300 A EP01112300 A EP 01112300A EP 1160753 A1 EP1160753 A1 EP 1160753A1
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EP
European Patent Office
Prior art keywords
data
data structure
automatic
route
data element
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Granted
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EP01112300A
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German (de)
French (fr)
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EP1160753B1 (en
Inventor
Markus De Ruijter
Leo Vollmuth
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Bayerische Motoren Werke AG
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Bayerische Motoren Werke AG
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    • G—PHYSICS
    • G08—SIGNALLING
    • G08G—TRAFFIC CONTROL SYSTEMS
    • G08G1/00—Traffic control systems for road vehicles
    • G08G1/123—Traffic control systems for road vehicles indicating the position of vehicles, e.g. scheduled vehicles; Managing passenger vehicles circulating according to a fixed timetable, e.g. buses, trains, trams
    • G08G1/127—Traffic control systems for road vehicles indicating the position of vehicles, e.g. scheduled vehicles; Managing passenger vehicles circulating according to a fixed timetable, e.g. buses, trains, trams to a central station ; Indicators in a central station

Definitions

  • the invention relates to a mobile application system and in particular an application, Control and location system for a vehicle, in particular a service vehicle on standby.
  • Conventional application systems have various disadvantages.
  • Conventional systems for example, do not allow automatic and tamper-proof Calculation of the cost of the operation. Rather, the driver is dependent on the distance traveled and the resulting travel costs to determine yourself.
  • conventional systems do not provide transparency deployment, that is, it cannot be determined directly from a control center, at what stage the assignment is (e.g. arrival; already at the Customers arrived; Mission ended).
  • Another disadvantage of conventional systems lies in the fact that no user-friendly management of part numbers, working texts, Finding numbers, service vehicles and system data is possible.
  • conventional systems do not allow central coordination and administration of the available drivers and their schedules.
  • Another disadvantage is too call that due to the data transmission service used, for example Modacom the conventional deployment system on the territory of the Federal Republic Germany is restricted.
  • the conventional deployment system allows no update of the locally available data via the control center.
  • the invention has for its object an improved mobile Specify the deployment system and procedures. This task comes with the characteristics of claims solved.
  • a mobile application system has a locating device, a Remote data transmission device, a computing device and a device for automatic evaluation of the mission.
  • a GPS Global Positioning System
  • the GPS signal is further preferred to calculate the route between the starting point and Location used.
  • further vehicle-specific signals such as the signals provided by the alternator terminals 15 and D + involved. This allows automatic and tamper-proof billing the travel costs of the respective mission, since the distance covered can be determined to within a few meters.
  • the GSM network is preferably used for the remote data transmission device.
  • This cellular technology is a proper use the mobile application system according to the invention also guaranteed abroad, since from abroad using this cross-border system communication with the control center can take place.
  • predetermined events to the control center Preferably be over this remote data transmission device predetermined events to the control center transfer.
  • Such a signal or result is transmitted, for example, if the customer located there was called before departure to the site, to confirm the mission.
  • Another signal is transmitted according to the invention, as soon as the mobile deployment system has reached the site. Further signal transmissions take place according to the invention as soon as the invoice is printed and once the job was completed.
  • the transmission of predetermined Events to the control center guarantee transparency according to the invention the service process or the entire deployment.
  • the mobile application system has a storage device in different data structures are available.
  • a first data structure points Part numbers, prices and names of the available parts, for example Spare parts on. 1 shows the structure of the first data structure.
  • a second data structure contains report numbers and related report texts.
  • Fig. 2 shows the Structure of the second data structure.
  • a third data structure contains possible ones for that mobile deployment system and the deployments specific work texts. 3 shows the structure of the third data structure.
  • one or more of the data elements is used during use selected of these data structures. If, for example, that a part has to be replaced, the first data structure becomes the corresponding part designation selected from the second data structure of the The associated report text is selected and the text for from the third data structure selected activity selected. Based on the selected data elements there is then an automatic evaluation of the use according to the invention (preferably taking into account the automatically calculated travel costs). In this way, an overall invoice for the assignment and a report of the findings are automatically generated created, which is preferably issued for the customer on the invoice and also is transmitted to the control center.
  • the mobile application system preferably has an output device so that Immediately after the job has been carried out, the invoice or the finding is still on site can be handed over. Furthermore, this data is also sent to the control center transmitted to record and monitor the mission statement from there.
  • the mobile application system according to the invention via the remote data transmission device is further preferred Can be updated from the control center.
  • the individual data structures held ready can be updated, for example in the case of changes regarding the available / possible spare parts.

Abstract

The system has a location device, a data communications device, a computer and a device for automatically evaluating the mission. The location device contains a Global Positioning System or GPS and the data communications device contains a GSM mobile telephone device. The automatic evaluation device contains a device for computing routes using the GPS signal. Independent claims are also included for the following: a method of automatically computing a route using a GPS signal, selecting at least one data element and producing a report using the selected data element and the computed route.

Description

Die Erfindung betrifft ein mobiles Einsatzsystem und insbesondere ein Einsatz-, Leit- und Ortungssystem für ein Fahrzeug, insbesondere ein Servicefahrzeug in Bereitschaftsdienst.The invention relates to a mobile application system and in particular an application, Control and location system for a vehicle, in particular a service vehicle on standby.

Zahlreiche Hersteller von beispielsweise Kraftfahrzeugen oder Haushalts-Elektrogeräten bieten als besondere Dienstleistung sogenannte Servicemobile an, die bei Pannen von Fahrzeugen dieses Herstellers oder Gerätedefekten vom Kunden zur Schadensbehebung gerufen werden können. Bei liegengebliebenen Fahrzeugen werden beispielsweise die aufgetretenen Pannen vor Ort behoben, so daß ein Abschleppen des Fahrzeuges in die Werkstatt entfällt.Numerous manufacturers of, for example, motor vehicles or household electrical appliances offer so-called service mobiles as a special service, those in the event of breakdowns of vehicles of this manufacturer or device defects by the customer can be called to repair the damage. With vehicles left behind For example, the breakdowns that occur are remedied on site, so that there is no need to tow the vehicle to the workshop.

Herkömmliche Einsatzsysteme sind jedoch mit verschiedenen Nachteilen behaftet. Herkömmliche Systeme erlauben beispielsweise keine automatische und manipulationssichere Kostenberechnung des Einsatzes. Vielmehr ist der Fahrer darauf angewiesen, die zurückgelegte Strecke und die daraus resultierenden Fahrtkosten selbst zu ermitteln. Ferner gewähren herkömmliche Systeme keine Transparenz des Einsatzes, das heißt, es ist nicht unmittelbar von einer Leitstelle aus feststellbar, in welchem Stadium sich der Einsatz befindet (beispielsweise Anfahrt; bereits beim Kunden eingetroffen; Einsatz beendet). Ein weiterer Nachteil herkömmlicher Systeme liegt darin, daß keine anwenderfreundliche Verwaltung von Teilenummern, Arbeitstexten, Befundnummern, Servicemobilen und Systemdaten möglich ist. Auch erlauben herkömmliche Systeme keine zentrale Koordination und Verwaltung der verfügbaren Fahrer und deren Einsatzpläne. Weiterhin kann bei herkömmlichen Systemen keine zentrale Einsatzabrechnung erfolgen, da keine Schnittstelle von einer Leitzentrale zu den externen mobilen Systemen besteht. Als weiterer Nachteil ist zu nennen, daß aufgrund des beispielsweise verwendeten Datenfernübertragungsdienstes Modacom das herkömmliche Einsatzsystem auf das Gebiet der Bundesrepublik Deutschland beschränkt ist. Letztlich gestattet das herkömmliche Einsatzsystem keinen Update der lokal bereitgehaltenen Daten über die Leitzentrale.Conventional application systems, however, have various disadvantages. Conventional systems, for example, do not allow automatic and tamper-proof Calculation of the cost of the operation. Rather, the driver is dependent on the distance traveled and the resulting travel costs to determine yourself. Furthermore, conventional systems do not provide transparency deployment, that is, it cannot be determined directly from a control center, at what stage the assignment is (e.g. arrival; already at the Customers arrived; Mission ended). Another disadvantage of conventional systems lies in the fact that no user-friendly management of part numbers, working texts, Finding numbers, service vehicles and system data is possible. Also conventional systems do not allow central coordination and administration of the available drivers and their schedules. Furthermore, with conventional systems there is no central assignment accounting, since there is no interface from one Control center for the external mobile systems exists. Another disadvantage is too call that due to the data transmission service used, for example Modacom the conventional deployment system on the territory of the Federal Republic Germany is restricted. Ultimately, the conventional deployment system allows no update of the locally available data via the control center.

Dem gegenüber liegt der Erfindung die Aufgabe zugrunde, ein verbessertes mobiles Einsatzsystem und Verfahren anzugeben. Diese Aufgabe wird mit den Merkmalen der Ansprüche gelöst.In contrast, the invention has for its object an improved mobile Specify the deployment system and procedures. This task comes with the characteristics of claims solved.

Erfindungsgemäß weist ein mobiles Einsatzsystem eine Ortungseinrichtung, eine Datenfernübertragungseinrichtung, eine Recheneinrichtung und eine Einrichtung zum automatischen Auswerten des Einsatzes auf.According to the invention, a mobile application system has a locating device, a Remote data transmission device, a computing device and a device for automatic evaluation of the mission.

Vorzugsweise ist als Ortungseinrichtung ein GPS (Global Positioning System) vorgesehen. Dies erlaubt eine auf wenige Meter genaue Bestimmung der Position des mobilen Einsatzsystems, die vorzugsweise in vorbestimmten Zeitintervallen an die Leitzentrale übermittelt wird, um dort zu jeder Zeit einen aktuellen Überblick über die Einsatzorte der unterschiedlichen Einsatzsysteme zu haben. Weiter bevorzugt wird das GPS-Signal zur Berechnung der Fahrtstrecke zwischen Ausgangspunkt und Einsatzort verwendet. Insbesondere werden dabei weitere fahrzeugspezifische Signale, wie etwa die von den Klemmen 15 und D+ der Lichtmaschine gelieferten Signale einbezogen. Dies erlaubt eine automatische und manipulationssichere Abrechnung der Fahrtkosten des jeweiligen Einsatzes, da die zurückgelegte Strecke auf wenige Meter genau bestimmbar.A GPS (Global Positioning System) is preferably provided as the location device. This allows a precise determination of the position of the mobile deployment system, which preferably at predetermined time intervals to the Control center is transmitted to there at any time a current overview of the To have locations of the different application systems. Is further preferred the GPS signal to calculate the route between the starting point and Location used. In particular, further vehicle-specific signals, such as the signals provided by the alternator terminals 15 and D + involved. This allows automatic and tamper-proof billing the travel costs of the respective mission, since the distance covered can be determined to within a few meters.

Bevorzugt wird für die Datenfernübertragungseinrichtung das GSM-Netz verwendet. Durch die Verwendung dieser Mobilfunktechnik ist ein ordnungsgemäßer Einsatz des erfindungsgemäßen mobilen Einsatzsystems auch im Ausland gewährleistet, da mittels dieses grenzüberschreitend bereit gestellten Systems auch vom Ausland aus eine Kommunikation mit der Leitzentrale erfolgen kann. Vorzugsweise werden über diese Datenfernübertragungseinrichtung vorbestimmte Ereignisse an die Leitzentrale übertragen. Ein solches Signal bzw. Ergebnis wird beispielsweise übertragen, wenn vor der Abfahrt zum Einsatzort der dort befindliche Kunde angerufen wurde, um den Einsatz zu bestätigen. Ein weiteres Signal wird erfindungsgemäß übertragen, sobald das mobile Einsatzsystem am Einsatzort angelangt ist. Weitere Signalübertragungen finden erfindungsgemäß statt, sobald die Rechnung gedruckt wurde und sobald der Auftrag abgeschlossen wurde. Die Übertragung vorbestimmter Ereignisse an die Leitzentrale gewährleistet erfindungsgemäß eine Transparenz des Serviceprozesses bzw. des gesamten Einsatzes.The GSM network is preferably used for the remote data transmission device. By using this cellular technology is a proper use the mobile application system according to the invention also guaranteed abroad, since from abroad using this cross-border system communication with the control center can take place. Preferably be over this remote data transmission device predetermined events to the control center transfer. Such a signal or result is transmitted, for example, if the customer located there was called before departure to the site, to confirm the mission. Another signal is transmitted according to the invention, as soon as the mobile deployment system has reached the site. Further signal transmissions take place according to the invention as soon as the invoice is printed and once the job was completed. The transmission of predetermined Events to the control center guarantee transparency according to the invention the service process or the entire deployment.

Erfindungsgemäß weist das mobile Einsatzsystem eine Speichereinrichtung auf, in der verschiedene Datenstrukturen vorhanden sind. Eine erste Datenstruktur weist Teilenummern, Preise und Bezeichnungen der verfügbaren Teile, beispielsweise Ersatzteile auf. Fig. 1 zeigt den Aufbau der ersten Datenstruktur. Eine zweite Datenstruktur enthält Befundnummern sowie zugehörige Befundtexte. Fig. 2 zeigt den Aufbau der zweiten Datenstruktur. Eine dritte Datenstruktur enthält mögliche für das mobile Einsatzsystem und die durchgeführten Einsätze spezifische Arbeitstexte. Fig. 3 zeigt den Aufbau der dritten Datenstruktur.According to the invention, the mobile application system has a storage device in different data structures are available. A first data structure points Part numbers, prices and names of the available parts, for example Spare parts on. 1 shows the structure of the first data structure. A second data structure contains report numbers and related report texts. Fig. 2 shows the Structure of the second data structure. A third data structure contains possible ones for that mobile deployment system and the deployments specific work texts. 3 shows the structure of the third data structure.

Erfindungsgemäß wird während eines Einsatzes eines oder mehrere der Datenelemente dieser Datenstrukturen ausgewählt. Wird beispielsweise vor Ort festgestellt, daß ein Teil ausgewechselt werden muß, so wird aus der ersten Datenstruktur die entsprechende Teilebezeichnung ausgewählt, aus der zweiten Datenstruktur der dazugehörige Befundtext ausgewählt und aus der dritten Datenstruktur der Text für die vorgenommene Tätigkeit ausgewählt. Anhand der ausgewählten Datenelemente erfolgt daraufhin erfindungsgemäß eine automatische Auswertung des Einsatzes (vorzugsweise unter Berücksichtigung der automatisch berechneten Fahrtkosten). So wird automatisch eine Gesamtrechnung für den Einsatz sowie ein Befundbericht erstellt, der vorzugsweise für den Kunden auf der Rechnung ausgegeben und auch an die Leitzentrale übermittelt wird.According to the invention, one or more of the data elements is used during use selected of these data structures. If, for example, that a part has to be replaced, the first data structure becomes the corresponding part designation selected from the second data structure of the The associated report text is selected and the text for from the third data structure selected activity selected. Based on the selected data elements there is then an automatic evaluation of the use according to the invention (preferably taking into account the automatically calculated travel costs). In this way, an overall invoice for the assignment and a report of the findings are automatically generated created, which is preferably issued for the customer on the invoice and also is transmitted to the control center.

Das mobile Einsatzsystem weist vorzugsweise eine Ausgabeeinrichtung auf, so daß unmittelbar nach erfolgtem Einsatz noch am Einsatzort die Rechnung bzw. der Befund übergeben werden kann. Ferner werden diese Daten ebenfalls an die Leitzentrale übermittelt, um von dort die Einsatzabrechnung zu erfassen und zu überwachen. The mobile application system preferably has an output device so that Immediately after the job has been carried out, the invoice or the finding is still on site can be handed over. Furthermore, this data is also sent to the control center transmitted to record and monitor the mission statement from there.

Weiter bevorzugt ist das erfindungsgemäße mobile Einsatzsystem über die Datenfernübertragungseinrichtung von der Leitzentrale aus aktualisierbar. Insbesondere sind dabei die einzelnen bereitgehaltenen Datenstrukturen aktualisierbar, beispielsweise bei Änderungen bezüglich der verfügbaren/möglichen Ersatzteile.The mobile application system according to the invention via the remote data transmission device is further preferred Can be updated from the control center. In particular the individual data structures held ready can be updated, for example in the case of changes regarding the available / possible spare parts.

Claims (12)

Mobiles Einsatzsystem mit: einer Ortungseinrichtung; einer Datenfernübertragungseinrichtung; und einer Recheneinrichtung; gekennzeichnet durch eine Einrichtung zum automatischen Auswerten des Einsatzes.Mobile application system with: a location device; a remote data transmission device; and a computing device; characterized by a device for automatic evaluation of the operation. System nach Anspruch 1, wobei die Ortungseinrichtung ein globales Ortungssystem GPS aufweist.The system of claim 1, wherein the location device is a global location system GPS has. System nach Anspruch 1 oder 2, wobei die Datenfernübertragungseinrichtung eine GSM -Mobilfunkeinrichtung aufweist.The system of claim 1 or 2, wherein the remote data transmission device has a GSM mobile radio device. System nach Anspruch 2 oder 3, wobei die automatische Auswerteeinrichtung eine Einrichtung zum Berechnen einer Fahrtstrecke anhand des GPS-Signals aufweist.System according to claim 2 or 3, wherein the automatic evaluation device a device for calculating a route based on the GPS signal having. System nach Anspruch 4, wobei die Berechnungseinrichtung die Fahrtstrecke ferner unter Berücksichtigung eines Lichtmaschinensignals bzw. eines geschalteten 12 V-Signals berechnet.System according to claim 4, wherein the calculation means the route also taking into account an alternator signal or a switched one 12 V signal calculated. System nach einem der Ansprüche 1 bis 5, ferner mit einem Speicher für mindestens eine erste, und vorzugsweise eine zweite und eine dritte Datenstruktur.The system of any one of claims 1 to 5, further comprising a memory for at least a first, and preferably a second and a third data structure. System nach Anspruch 6, wobei die erste Datenstruktur als Datenelemente Bauteilenummern, Bauteilepreise und Bauteilebezeichnungen aufweist, wobei die zweite Datenstruktur als Datenelemente Befundnummern und Befundtexte aufweist, und wobei die dritte Datenstruktur als Datenelemente Arbeitstexte aufweist.The system of claim 6, wherein the first data structure as data elements Has component numbers, component prices and component names, where the second data structure as data elements diagnosis numbers and report texts and the third data structure has working texts as data elements. System nach Anspruch 7, ferner mit einer Auswahleinrichtung zum Auswählen mindestens eines Datenelementes aus der ersten, zweiten und/oder dritten Datenstruktur.The system of claim 7, further comprising selection means for selection at least one data element from the first, second and / or third data structure. System nach Anspruch 8, wobei die automatische Auswerteeinrichtung eine Berechnungseinrichtung zum Berechnen des Geldwertes des mindestens einen ausgewählten Datenelementes aufweist.The system of claim 8, wherein the automatic evaluation device is a calculation device to calculate the monetary value of the at least one selected data element. System nach einem der Ansprüche 1 bis 9, ferner mit einer Einrichtung zum automatischen Übertragen vorbestimmter Ereignisse an eine Leitzentrale.A system according to any one of claims 1 to 9, further comprising means for automatic Transmission of predetermined events to a control center. System nach Anspruch 10, wobei die vorbestimmten Ereignisse ausgewählt sind aus der Gruppe Anruf beim Kunden erfolgt; Ankunft beim Kunden; Rechnung drucken; Auftrag abschließen.The system of claim 10, wherein the predetermined events are selected from the group call to the customer; Arrival at the customer; bill to press; Complete order. Verfahren mit den Schritten: a) Automatisches Berechnen einer Fahrtstrecke anhand eines GPS-Signals; b) Auswählen mindestens eines Datenelementes aus mindestens einer ersten Datenstruktur; c) Automatisches Erstellen eines Berichtes anhand des mindestens einen ausgewählten Datenelementes und der berechneten Fahrtstrecke. Procedure with the steps: a) Automatic calculation of a route based on a GPS signal; b) selecting at least one data element from at least one first data structure; c) Automatic generation of a report based on the at least one selected data element and the calculated route.
EP20010112300 2000-06-02 2001-05-19 Mobile mission system Expired - Lifetime EP1160753B1 (en)

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DE10027567 2000-06-02
DE2000127567 DE10027567A1 (en) 2000-06-02 2000-06-02 Mobile application system

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DE10341640A1 (en) * 2003-05-16 2004-12-09 Mahncke Fritz Procedure for performing a vehicle repair
DE10346377A1 (en) * 2003-09-26 2005-05-12 Siemens Ag Method for determining and transmitting position data of a mobile radio subscriber and corresponding radio module

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EP1160753B1 (en) 2009-04-22
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