DE69835718D1 - Method and apparatus for voice interaction over a network using configurable interaction definitions - Google Patents

Method and apparatus for voice interaction over a network using configurable interaction definitions

Info

Publication number
DE69835718D1
DE69835718D1 DE69835718T DE69835718T DE69835718D1 DE 69835718 D1 DE69835718 D1 DE 69835718D1 DE 69835718 T DE69835718 T DE 69835718T DE 69835718 T DE69835718 T DE 69835718T DE 69835718 D1 DE69835718 D1 DE 69835718D1
Authority
DE
Germany
Prior art keywords
interaction
network
configurable
definitions
over
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Expired - Lifetime
Application number
DE69835718T
Other languages
German (de)
Other versions
DE69835718T2 (en
Inventor
Nils Klarlund
James Christopher Ramming
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Publication of DE69835718D1 publication Critical patent/DE69835718D1/en
Application granted granted Critical
Publication of DE69835718T2 publication Critical patent/DE69835718T2/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4938—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals comprising a voice browser which renders and interprets, e.g. VoiceXML
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/006—Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M7/00—Arrangements for interconnection between switching centres
    • H04M7/12—Arrangements for interconnection between switching centres for working between exchanges having different types of switching equipment, e.g. power-driven and step by step or decimal and non-decimal

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Telephonic Communication Services (AREA)
  • Information Retrieval, Db Structures And Fs Structures Therefor (AREA)
  • Information Transfer Between Computers (AREA)
  • Computer And Data Communications (AREA)
DE69835718T 1997-04-10 1998-03-27 Method and apparatus for voice interaction over a network using configurable interaction definitions Expired - Lifetime DE69835718T2 (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US835911 1986-03-04
US08/835,911 US6125376A (en) 1997-04-10 1997-04-10 Method and apparatus for voice interaction over a network using parameterized interaction definitions

Publications (2)

Publication Number Publication Date
DE69835718D1 true DE69835718D1 (en) 2006-10-12
DE69835718T2 DE69835718T2 (en) 2007-09-13

Family

ID=25270776

Family Applications (1)

Application Number Title Priority Date Filing Date
DE69835718T Expired - Lifetime DE69835718T2 (en) 1997-04-10 1998-03-27 Method and apparatus for voice interaction over a network using configurable interaction definitions

Country Status (7)

Country Link
US (1) US6125376A (en)
EP (1) EP0878948B1 (en)
JP (1) JPH10301960A (en)
KR (1) KR100566014B1 (en)
CA (1) CA2234076C (en)
DE (1) DE69835718T2 (en)
IL (1) IL123981A (en)

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US8321411B2 (en) 1999-03-23 2012-11-27 Microstrategy, Incorporated System and method for management of an automatic OLAP report broadcast system
US9208213B2 (en) 1999-05-28 2015-12-08 Microstrategy, Incorporated System and method for network user interface OLAP report formatting
US8607138B2 (en) 1999-05-28 2013-12-10 Microstrategy, Incorporated System and method for OLAP report generation with spreadsheet report within the network user interface
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US6836537B1 (en) 1999-09-13 2004-12-28 Microstrategy Incorporated System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule
US8130918B1 (en) 1999-09-13 2012-03-06 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing
US6829334B1 (en) 1999-09-13 2004-12-07 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control
US6964012B1 (en) 1999-09-13 2005-11-08 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts
US6873693B1 (en) 1999-09-13 2005-03-29 Microstrategy, Incorporated System and method for real-time, personalized, dynamic, interactive voice services for entertainment-related information
US6424945B1 (en) 1999-12-15 2002-07-23 Nokia Corporation Voice packet data network browsing for mobile terminals system and method using a dual-mode wireless connection
WO2001052503A2 (en) * 2000-01-07 2001-07-19 Informio, Inc. Methods and apparatus for forwarding audio content using an audio web retrieval telephone system
JP3862470B2 (en) 2000-03-31 2006-12-27 キヤノン株式会社 Data processing apparatus and method, browser system, browser apparatus, and recording medium
US20020112081A1 (en) * 2000-05-15 2002-08-15 Armstrong Donald E. Method and system for creating pervasive computing environments
US7047196B2 (en) * 2000-06-08 2006-05-16 Agiletv Corporation System and method of voice recognition near a wireline node of a network supporting cable television and/or video delivery
US7080315B1 (en) * 2000-06-28 2006-07-18 International Business Machines Corporation Method and apparatus for coupling a visual browser to a voice browser
US7308484B1 (en) * 2000-06-30 2007-12-11 Cisco Technology, Inc. Apparatus and methods for providing an audibly controlled user interface for audio-based communication devices
US7406657B1 (en) * 2000-09-22 2008-07-29 International Business Machines Corporation Audible presentation and verbal interaction of HTML-like form constructs
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JP2004530982A (en) * 2001-05-04 2004-10-07 ユニシス コーポレーション Dynamic generation of voice application information from a Web server
US7203188B1 (en) 2001-05-21 2007-04-10 Estara, Inc. Voice-controlled data/information display for internet telephony and integrated voice and data communications using telephones and computing devices
US7649987B1 (en) 2001-06-19 2010-01-19 At&T Intellectual Property I, L.P. System and method for forwarding selective calls
US20030007609A1 (en) 2001-07-03 2003-01-09 Yuen Michael S. Method and apparatus for development, deployment, and maintenance of a voice software application for distribution to one or more consumers
US7406418B2 (en) * 2001-07-03 2008-07-29 Apptera, Inc. Method and apparatus for reducing data traffic in a voice XML application distribution system through cache optimization
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US7072452B1 (en) 2002-06-24 2006-07-04 Bellsouth Intellectual Property Corporation Saving and forwarding customized messages
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US7190950B1 (en) 2002-06-27 2007-03-13 Bellsouth Intellectual Property Corporation Storage of voicemail messages at an alternate storage location
US7216287B2 (en) * 2002-08-02 2007-05-08 International Business Machines Corporation Personal voice portal service
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Also Published As

Publication number Publication date
JPH10301960A (en) 1998-11-13
EP0878948A3 (en) 1999-12-22
CA2234076C (en) 2003-01-07
EP0878948A2 (en) 1998-11-18
EP0878948B1 (en) 2006-08-30
KR19980080970A (en) 1998-11-25
DE69835718T2 (en) 2007-09-13
CA2234076A1 (en) 1998-10-10
KR100566014B1 (en) 2006-06-29
IL123981A (en) 2002-05-23
US6125376A (en) 2000-09-26

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Legal Events

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8364 No opposition during term of opposition