DE10332351A1 - Speech communication system for use in drive by restaurants has a vehicle detector and a cordless communication with driver - Google Patents

Abstract

The base module [1] has a power supply [7] and telephone connector [8]. This is coupled to a DSP module [3] together with a face to face module [4], sonar switch [2], loudspeaker [5] and microphone [6]. The face to face module is for internal communication. The approaching vehicle is detected by the sonar switch and a communication established with the driver using a mobile phone [10].

Description

The invention relates to an intercom for business facilities, especially for Fast food restaurants where drive shopping is used.

The drive shopping is in the past Years come into fashion and is used in many different areas used. Especially in fast food restaurants where the customer then expresses his wish at a so-called reception center, then drives to goods issue and receives and accepts its ordered products the issuing agency also makes the payment.

Mc Donald's has its fast food restaurants accordingly prepared, which are advertised and labeled under the large heading "Mc-Drive".

The systems used are wireless systems that work in the field of radio technology.

The disadvantages of such systems lie in the very high investment in equipment and their insufficient communication facilities between the customer and the seller, and finally such systems are subject to registration, as they are in the radio Area work.

The invention is therefore the object based on an intercom for Business facilities, especially for Fast food restaurants in which according to the method of drive shopping is being worked on to develop the disadvantages of the stand of technology are eliminated.

According to the invention the object solved with the features of claim 1. Special designs and advantageous solutions result from the subclaims.

The intercom created, primarily usable in the drive shopping area is characterized by the fact that it is in can work with at least two different operating systems, all their technical facilities designed in one system and are designed so that on the one hand the communication between the customer and the seller and on the other hand the "internal" communication between the employees in the fast food restaurant without any problems and without errors expires.

The circuitry connection of the individual Components of the intercom enables one Working or operating the system in an operating mode I and in an operating mode II, the procedure, whether in Mode I or II is driven, depends on the respective customer demand and has a special advantage in that depending one or two of the respective operating mode in the fast food restaurant People do their jobs.

The entire intercom works in the network area and consists of a basic module _; which is supplied with energy via a power supply line and which is assigned a commercially available telephone socket. This basic module is assigned a DSP module, a digital sound processor, which is connected to an FtF module, a face-to-face module and a sonar switch, a loudspeaker and an external microphone and is functionally related to these elements.

The system also includes a handset from an analog device with a headset. A cordless device is in the form of an analog terminal of a cell phone can be used.

The invention also includes the FtF module is equipped with an optical display that the respective Operating mode of the system, and the FtF module also has a monitoring function, which is particularly important when the entire facility is operated in operating mode II.

In terms of control, this is done via the DSP module, which is equipped with an automatic switchover that covers the entire system put into operating mode I or II and also the other components such as an external microphone and loudspeaker in or out of function.

With the following embodiment the invention is intended to be closer explained become. The Associated Drawing shows in

1 ; the block diagram of the entire intercom

2 : the block diagram of the basic module.

That in the 1 The block diagram shown gives an overview of the arrangement and the circuitry connection of the individual components of the intercom, which consist of a basic module 1 exists, which has corresponding lines with an energy source 9 , a standard lighting socket and a telephone socket 8th connected is.

Furthermore, the basic module 1 with the regulating organ of the entire system, a digital sound processor, here with the DSP module 3 , connected.

On the DSP module 3 are a speaker 5 and a microphone 6 connected, and also the DSP module 3 with a face-to-face module 4 , hereinafter FtF module 4 , designated. This FtF module 4 is designed in the broadest sense as an internal communication element by means of which the operating modes 1 or 2 can be set, which is explained in more detail below.

A telephone system also belongs to the intercom 7 that in the basic module 1 is arranged, a sonar switch 2 that with the DSP module 3 is connected and a telecommunications handset, be standing from an analog device, a cell phone 10 and a headset 11 ,

The FtF module 4 is designed both with a switchover device and with a monitoring function, so that the desired operating mode I or II, again depending on the customer demand, can be set via the switchover device. The provided LED displays visually show in which operating mode the system is running. Furthermore, the FtF module 4 trained with a monitoring function, which is set in function when the operating mode II is set. This listening function serves as an internal communication unit between the employees working in the fast food restaurant.

The individual elements of the intercom are trained with so-called connector strips, so that a problem-free Connection between the individual components are made can, which is also advantageous in that for maintenance and repair work Disassembled or assembled individual elements of the system at short notice can be.

The structure of the basic module 1 the intercom results from the block diagram 2 , So this basic module exists 1 from a housing in which a commercially available telephone system 7 installed, which is connected to a converter 13 , a timing relay 16 as well as with power strips 12 , Furthermore, in the basic module 1 power Supplies 14 as well as a special component 15 for the sonar switch 2 intended. The energy supply of the basic module 1 takes place via the connection to a standard socket and the telephone system 7 is on a telephone jack 8th connected.

How the intercom works:
First, the operation of the system in operating mode I is described, the operating state in which the customers drive up to the fast food restaurant in an indefinite time sequence and express their wishes, the FtF module 4 is switched to operating mode I, which is visually indicated by the in the FtF module 4 provided LED displays. Operating mode I is marked in red, for example.

If a vehicle approaches the fast food restaurant, it is activated via the sonar switch 2 which records information to the DSP module 3 over which the basic module 1 is controlled. About that in the basic module 1 installed telephone system, an acoustic signal is sent, which the seller via the telecommunications handset, here via the cell phone 10 , receives and the headset at the same time 11 which the seller bears is put into operation.

At the same time are about the DSP module 3 the speaker 5 and the outside microphone 6 been activated.

Now the seller can correspond with the customer by greeting the customer and asking what they want the customer to say over the loudspeaker 5 perceives. The customer's order and requests are heard through the microphone 6 commissioned, and the customer can proceed to the issuing point and receive and pay for the desired goods. During the activities of the seller is the cell phone 10 out of order, however the entire system is armed and ready for the next customer transaction.

All of the seller's work, from order acceptance to goods issue, is carried out by only one person, i.e. the seller, since the seller uses the telecommunications handset, the cell phone 10 and the headset 11 , is always in contact with the customer and can still do the work necessary to return the goods to the customer after completion of the work.

The seller is therefore free to move not limited, can do its necessary work without communication between Seller and customers is interrupted.

Strong at the fast food restaurant Customer rush, can the corresponding work from order acceptance, preparation of the products / goods and their collection and issue no longer by of a worker coped with so that two people have to do this work.

For this procedure, the entire system is switched to operating mode II, the FtF module 4 indicates this operating mode optically by lighting up the green LED display, whereby of course the respective operating mode I or II can also be identified with other color information.

When switching from operating mode I to operating mode II, this is via the automatic switching of the FTF module 4 done, the speaker 5 and the outside microphone 6 off. In this operating mode II, one worker is busy with the taking of the order, its issuing and cashing, while the second worker carries out the necessary work that is necessary to realize the respective customer order up to and including the packaging of the goods. In this operating mode II, the order is accepted, the communication between the customer and the seller does not take place via the system, but via the personal conversation between the customer and the first worker.

When the system is switched from operating mode I to operating mode II, the listening device of the FtF module is activated at the same time 4 activated so that the transfer of orders from the first worker to the second worker is secured by listening in on the second worker.

This is particularly advantageous if the customer wants a menu compilation, here also during the order changes expresses wishes, so that these change requests can be implemented directly by the second worker, without disturbing the operating cycle and also not increasing the handling times, the operating times.

In operating mode II, the tasks of Order acceptance and the delivery of the desired goods as well as the checkout run by the first worker while the second worker only does the necessary work, the required are to the one you want Preparing and packing goods.

The DSP module 3 is designed as a so-called speech module and stands with the loudspeaker 5 and the outside microphone 6 as well as the telephone system 7 of the basic module 1 and the sonar switch 2 in connection, has an active noise suppression, is designed with an automatic switchover, by means of which the respective operating mode I or II can be set, and finally the DSP module 3 via a hands-free system.

Claims (6)

Intercom for business facilities, in particular for fast food restaurants, in which drive shopping is used, characterized in that the intercom is designed as a compact unit in which a DSP module ( 3 ) is provided, which with a basic module ( 1 ), a sonar switch ( 2 ), an FtF module ( 4 ) and a loudspeaker ( 5 ) and an external microphone ( 6 ) connected is. Intercom system according to claim 1, characterized in that the signal transmission via a in the basic module ( 1 ) intended telephone system ( 7 ) on a telecommunications handset, consisting of an analog terminal, for example a cell phone ( 10 ) and headset ( 11 ), he follows. Intercom system according to claims 1 and 2, characterized in that the DSP module ( 3 ) is designed with an automatic switchover and a hands-free system. Intercom system according to one of claims 1 to 3, characterized in that in the FfF module ( 4 ) a microphone, an internal microphone and an automatic switch are arranged. Intercom system according to claims 1 and 4, characterized in that the FtF module ( 4 ) is designed with an optical display in the form of provided LED elements. Intercom system according to one of claims 1 to 5, characterized in that the intercom system operates in two operating modes, operating mode I and operating mode II, the basic module ( 1 ) with an energy source ( 9 ) is connected and the telephone system ( 7 ) from the basic module ( 1 ) on a telephone socket ( 8th ) can be connected.