DE102018123977A1 - Method and system for executing the order by a guest in a catering establishment and the like - Google Patents

Abstract

The present invention provides a method and a system (10) for executing the order by a guest (26) in a catering facility (24), which significantly improves the order by the guest (26). To be more precise, the guest (26) can place the order electronically in the catering facility (24) by means of his mobile computer device (12), which means that there is no dependence on a waiter. This means that the order processes can be recorded much more precisely without errors from a waiter. In addition, the catering establishment (24) no longer has to provide as much staff and no high investments by the catering establishment are required. This also has hygienic advantages, since menus or restaurant equipment have the disadvantage that they are used by many guests (26).

Description

The present invention relates to a method for carrying out the order by a guest according to the preamble of claim 1 and a system for carrying out the order by a guest according to the preamble of claim 8.

Guests visit restaurants and the like in order to consume food and / or luxury goods on site. Most of the time, the menu in the restaurant that the guest has taken contains a menu card or the like, from which the guest selects the desired dishes and drinks. The guest then places his order with a waiter, who passes this order on to the kitchen and possibly a counter and hands it over to the guest after completion.

The problem with this is that this only works well if the waiter works quickly and carefully.

There are also restaurants known that have IPads permanently installed in the tables, by means of which the guest can select the order and place it directly. However, this is associated with considerable expense by the corresponding restaurateurs. In addition, the built-in IPads can suffer a defect or become obsolete, which is associated with additional costs.

It is therefore an object of the present invention to improve the order by the guest in a restaurant and the like. In particular, at least one of the aforementioned n-th disadvantages should be eliminated.

This object is achieved with the inventive method according to claim 1 and the inventive system according to claim 8 and the inventive computer program product according to claim 10. Advantageous further developments are specified in the subclaims and in the following description together with the figures.

It was recognized by the inventors that this task can be solved in a surprisingly simple manner if the guest can place the order electronically in the restaurant by means of a mobile computer device that he has brought along, because then there is no dependency on a waiter and the restaurant does not make high investments must do. As a result, the ordering processes can also be recorded much more precisely without errors from a waiter. In addition, the restaurant no longer has to provide as much staff.

“Mobile computer device carried” means in the context of the present invention that the mobile computer device does not belong to the catering facility, but rather belongs to the guest, that is to say is owned or owned by the guest, and is taken back from the catering facility after the order has been placed.

Even if “restaurants” are used in the context of the present invention, it is clear that this invention can also be used for restaurants, pubs, bars, snack bars, cafes and other catering establishments. These gastronomic facilities also include hotels and the like. Accommodation facilities, and not only the bars and the like there, but also the rooms themselves, since the guest of such a hotel can also place orders directly in the room. While previously a call to the reception was required, this can now be done directly with the guest's mobile computer equipment.

• - Zugreifen des Gastes auf eine elektronisch verarbeitbare Angebotsübersicht der gastronomischen Einrichtung durch eine von dem Gast mitgeführte mobile Computereinrichtung,
• - Auswahl ein oder mehrerer Angebote auf der Angebotsübersicht durch den Gast und
• - Bestellung durch elektronische Übermittlung der Auswahl des Gastes an die gastronomische Einrichtung.

The method according to the invention for carrying out the order by a guest in a gastronomic facility, such as a restaurant and the like, is thus characterized by:

• Access of the guest to an electronically processable offer overview of the catering facility by means of a mobile computer device carried by the guest,
• - Selection of one or more offers on the offer overview by the guest and
• - Order by electronic transmission of the selection of the guest to the catering establishment.

“Mobile computer devices” in the sense of the present invention are all electronic data processing means that can be used mobile and preferably have a camera function. Smartphones, tablets, laptops and the like are examples of mobile computing devices, with most people nowadays owning at least one smartphone, so that every guest carries such a mobile computing device with them.

In an advantageous further development, it is provided that there is a first identification identifier assigned to the catering facility, which is used by the guest to access the offer overview. Then the guest can easily view the offer overview on his own smartphone or the like.

In an advantageous further development it is provided that the first identification identifier is attached in or on the catering facility. So you can, for example, as a stand or the like. On a table of the gastronomic facility stand, be arranged as a mark on the table of the catering establishment or on a wall or pane of the catering establishment or be part of an information material about the ordering process in the catering establishment. It can consist of inside and / or outside of the catering facility.

In an advantageous further development it is provided that reading the first identification code into the mobile computer device automatically leads the guest to the overview of the offer of the gastronomic device. Then the procedure becomes particularly comfortable for the guest.

In an advantageous further development it is provided that there is a second identification identifier, which is assigned to the place of the guest in the catering establishment. Then, for example, the guest's table can easily be determined, which also makes billing easier.

In an advantageous development it is provided that the reading of the second identification identifier into the mobile computer device automatically determines the place of the guest. Then the procedure becomes particularly comfortable for the guest and the catering establishment.

In an advantageous development, it is provided that the first identification identifier and the second identification identifier are designed as identical identification identifiers, because the method is then particularly easy for the guest to carry out.

An advantageous development provides that the first identification identifier and / or the second identification identifier as a one- or two-dimensional code, preferably as an OR code, bar code, code block, code 49, PDF417, data matrix, matrix code, Aztec code, dot code, RM4SCC or composite code or as an Internet link. Such codes are particularly easy for the guest to recognize and use. Advantageously, a QR code is used, the reading of which with a smartphone or the like of the guest automatically leads to the offer overview, at the same time the place of the guest is also stored.

An advantageous further development provides that the guest is informed electronically about the status of his order. As a result, the guest quickly learns whether the order is being carried out and can ask if there are any problems.

An advantageous further development provides that the order can subsequently be changed electronically by the guest. This makes it easy to cancel or add to the order. Such changes in the catering establishment are preferably displayed so that they are easy to understand and process.

In an advantageous further development it is provided that the gastronomic device electronically acknowledges the order after acceptance of the order and / or after completion of the order and / or after delivery of the order, the acknowledgment preferably being displayed to the guest. This makes it easy to monitor the order status in the catering establishment or by the guest.

• - eine erste mobile Computereinrichtung, die von dem Gast mitgeführt wird, mit einer elektronisch verarbeitbaren Angebotsübersicht des Restaurants, auf die der Gast in der gastronomischen Einrichtung zugreifen kann,
• - eine zweite Computereinrichtung in der gastronomischen Einrichtung zur Anzeige der Bestellung des Gastes und
• - Kommunikationsmittel, die die Bestellung des Gastes von der ersten mobilen Computereinrichtung an die zweite Computereinrichtung übertragen.

Independent protection is claimed for the system according to the invention for the execution of the order by a guest in a catering establishment, such as a restaurant and the like, which is characterized by:

• a first mobile computer device carried by the guest with an electronically processable offer overview of the restaurant, which the guest can access in the catering facility,
• - a second computer device in the catering facility for displaying the order of the guest and
• - Communication means that transfer the guest's order from the first mobile computer device to the second computer device.

The second computer device can also be a mobile computer device, but does not have to be. Several second computer devices can also exist.

An advantageous development provides that the system is designed to make the method according to the invention executable.

In an advantageous further development, it is provided that the gastronomic device has an identification code for the offer overview and / or the place of the guest, wherein it is preferably provided that reading the identification code into the first mobile computer device automatically calls up the offer overview or the place of the guest determined. Then the system is particularly convenient to use.

Furthermore, the invention can be implemented in the form of a computer program product which is accessible from a computer-usable or computer-readable medium and a program code for use by or for the Use in connection with a computer or any command execution system is provided. Independent protection is therefore also claimed for a computer program product which is stored on a medium which can be read by a computer and comprises program means which can be read by the computer and which cause the computer to carry out the method according to the invention when the program means are executed on the computer.

For the purposes of this description, computer-usable or computer-readable media may be any device or device that contains, stores, communicates, distributes or transports the program for use by or use in connection with the command execution system, device or device. Mobile communication means, for example cell phones, tablet computers and the like, can also be used.

The medium may be an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system (or device or device) or a propagation medium. Examples of a computer-readable medium include a semiconductor or solid-state storage, magnetic tape, a removable computer diskette, a random access memory (RAM), a read-only memory (ROM), a fixed magnetic disk and an optical disk. Current examples of optical disks include compact disks. Read-only memory (CD-ROM), compact disk read / write (CD-R / W) and DVD.

A data processing system which is suitable for storing and / or executing the program code comprises at least one processor which is connected directly or indirectly to at least one memory element via a system bus. The memory element may include local memory that operates during the current execution of the program code, mass storage, and buffer memory that provides temporary storage of at least some program code to reduce the number of times the code is retrieved from the mass storage during execution.

Input / output or I / O devices, which may include, but are not limited to, keyboards, displays, pointing devices, etc., may be coupled to the system either directly or through intermediate I / O controllers.

Network adapters may also be connected to the system to allow the data processing system to be coupled to other data processing systems or remote printers or storage devices through intermediary private or public networks. In this context, modems, cable modems or Ethernet cards are just a few examples of the types of network adapters currently available.

• 1 das erfindungsgemäße System in einer ersten Teilansicht,
• 2 den Bestellvorgang mit dem erfindungsgemäßen System nach 1 auf Seiten des Gastes,
• 3 das erfindungsgemäße System in einer zweiten Teilansicht,
• 4 den Bestellvorgang mit dem erfindungsgemäßen System nach 2 auf Seiten der gastronomischen Einrichtung in einem ersten Betriebszustand und
• 5 den Bestellvorgang mit dem erfindungsgemäßen System nach 2 auf Seiten der gastronomischen Einrichtung in einem zweiten Betriebszustand.

The features and further advantages of the present invention will become clear below on the basis of the description of a preferred exemplary embodiment in connection with the figures. Here show purely schematically:

• 1 the system according to the invention in a first partial view,
• 2nd the ordering process with the system according to the invention 1 on the part of the guest,
• 3rd the system according to the invention in a second partial view,
• 4th the ordering process with the system according to the invention 2nd on the part of the catering establishment in a first operating condition and
• 5 the ordering process with the system according to the invention 2nd on the part of the catering establishment in a second operating state.

In the 1 to 5 is the system according to the invention 10th to carry out the order by a guest in a catering establishment and the inventive method shown.

It can be seen that the system 10th a first mobile computing device 12th and a second mobile computing device 14 comprising, the first mobile computing device 12th as a smartphone and the second mobile computing device 14 are designed as a tablet. The two mobile computing devices 12th , 14 are in electronic communication with each other 15a , 15b . This communication can either be direct, for example via WLAN or indirectly via the Internet 16 or the like. There could also be a central server or a cloud, both with the first mobile computer device 12th as well as with the second mobile computing device 14 communicates. It is only important that there is a data exchange between the mobile computer devices 12th , 14 is possible.

On the Internet 16 a so-called WebApp is running 18th , that is, an application program to which both the first mobile computer device 12th as well as with the second mobile computing device 14 accessed 15a , 15b can be. The respective computer facilities 12th , 14 get access to different application areas 20th , 22 this WebApp 18th .

Access by the second mobile computing device 14 to the WebApp 18th and their application area 22 exists during the business operations of the catering establishment 24th which is a restaurant, for example, permanently.

The first mobile computing device 12th on the other hand only needs to when visiting a guest 26 in the catering establishment 24th access to the WebApp 18th produce.

For this is in the catering establishment 24th every table 28 its own identification code 30th assigned in the form of a QR code, which both references the WebApp 18th or that of the catering establishment 24th assigned area of the WebApp 18th on the table as well 28 contains. This first identifier 30th can also be in the form of an internet link 56 to provide.

When reading 31 the identifier 30th in the first mobile computing device 12th using a camera (not shown) of the first mobile computer device 12th by the guest 26 (see. 1 ) will automatically connect to the WebApp 18th manufactured and the application area 20th in the first mobile computing device 12th opened and on the screen 32 the first mobile computing device 12th displayed. In this application area 20th is essentially the offer overview 34 the gastronomic establishment 24th displayed, with order buttons 36 for the respective offer 38 exist (cf. 2nd ).

The guest 26 now selects all desired offers 38 by pressing the respective order buttons 36 and then sends the order 40 to the WebApp 18th , at the same time that of the WebApp 18th from the identification code 30th determined table number is also transferred.

In the application area 22 the WebApp 18th on the second mobile computing device 14 is in a basic view 42 the current processing status of all orders 44 displayed and grouped according to orders received 46 , accepted orders 48 that are currently being processed and producing orders 50 that are ready to serve (cf. 3rd ).

Each of the individual orders 44 can be called up and edited separately. In 4th is from the guest 26 order received 40 shown by table 2 in the basic view 42 was clicked by an order manager (not shown). It can be seen that here is an order 44 about a Wiener schnitzel and a glass of water. By pressing the button 52 The order manager accepts the order, placing it in the area 48 is moved.

This gives the cook (not shown) an indication that he has to prepare a Wiener schnitzel. As soon as this Wiener Schnitzel is prepared, the cook chooses the area 48 order from table 2 and press the button 54 , whereby he declares the order ready to serve (cf. 5 ). This gives another employee (not shown) who operates the counter a corresponding message to prepare the glass of water and the order is then handed over to the guest by him or his own waiter 26 at table 2 28 served. Alternatively, it can also be provided that the drinks are delivered before the meal.

Billing takes place after the guest has finished eating and drinking 26 manually by a waiter. Alternatively, the ordering process could also be done in advance 40 itself linked to a direct debit, for example via a PayPal account or the like, in the usual way.

The WebApp 18th is evident not only for a gastronomic establishment 18th usable but for many different ones, each catering establishment 24th own application areas 20th , 22 are assigned, which are also individually by the gastronomic establishment 18th are customizable.

The gastronomic establishment 18th has access to the WebApp 18th through a special access code while the guest 26 either via the readable identification code 30th or via a normal internet link 56 from the guest 26 in an Internet browser, access to the catering facility is to be entered 18th assigned special application area 20th the WebApp 18th at which the respective table at the same time 28 is taken into account with a corresponding table number.

Changes to the order 40 by the guest 26 are feasible, whereby these are preferably in the application area 22 be displayed that the display color of the respective order 44 changed and turns red, for example.

The one in the application area 22 status changes made regarding an order 40 become the guest 26 in its application area 20th displayed so that he can process his order 40 can easily understand. If necessary, the expected times can also be displayed.

If the guest 26 notes his order 40 is not accepted, he can use a bell function (not shown) point out a switch in the application area 20th presses and thereby in the application area 22 his order 44 is emphasized by a vibration animation and at the same time a bell sounds.

The respective information transmissions between the first mobile computer device 12th and second mobile computing device 14 are carried out by means of known push-up messages, through which not only the order 40 and their order processing are transmitted and displayed, but also daily recommendations, suggestions for dessert, questions for feedback and the like can be given.

In addition, from the WebApp 18th the offer overviews 34 various catering establishments 24th analyzes and price recommendations to catering establishments 24th regarding the prices of individual offers 38 be made.

A preferred development provides that not only a second mobile computer device 14 consists, but at least one for the cook and one for the counter, preferably also an order manager and a waiter corresponding second mobile computer devices 14 have application areas specifically assigned to their areas of activity.

Instead of second mobile computing devices 14 stationary computer devices (not shown) can also be used at least in part. For example, the computer devices assigned to the cook, the counter and the order manager could be stationary. This also applies to the waiter, however, this will often vary between different areas of the catering establishment 24th move back and forth so that it better a mobile computing device 14 should have.

Even if the invention is based on the procedure in a restaurant as a gastronomic facility 24th it has been explained to the person skilled in the art that the invention can also be used advantageously in other catering establishments.

For example, it could be used in a hotel to place room orders for guests. Then the identification code would be 30th as the first identifier for the hotel with its room service offer 34 and not a table as a second identifier 28 but the room of the guest 26 assigned. The guest 26 can so his room order 40 simply give up without having to contact the service or the like, which experience has shown is not always available, and the order 40 will be delivered directly to his room after completion.

On the other hand, the invention can also be used for catering establishments 24th can be used without table constraints. For example, the guest 26 a gastronomic establishment 24th visit, in which he does not want to linger for a long time because of odor nuisance - be it for example smoke or food. Then he can be at the door of the dining establishment 24th , for example a kebab shop, wait and place the order there 40 to give up. The associated first identification identifier 30th is for this purpose in the outside area of the gastronomic establishment 24th attached and can by the guest 26 into his first mobile computing facility 12th be imported. The guest 26 then again places his order 40 on, which receives a number or the like, both him and the second mobile computing device 14 are displayed. Once the order 40 is finished, it will be served by a staff member of the catering establishment 24th the guest 26 handed over, which can also be cashed at the same time (however, the cashier could also co 40 in direct debit or the like).

It could even be based entirely on an order number for the order 40 are waived, then the staff of the catering establishment 24th the order calls out and the guest 26 reports accordingly. This variant could of course also be used in catering establishments 24th can be used with compulsory table.

From the above illustration it has become clear that with the present invention a method and a system 10th for the execution of the order by a guest 26 in a gastronomic facility 24th be provided by the order 44 by the guest 26 is significantly improved. More specifically, the guest can 26 ordering electronically in the catering establishment 24th by means of his mobile computer device 12th give up, which means that there is no dependency on a waiter. This means that the order processes can be recorded much more precisely without errors from a waiter. In addition, the gastronomic establishment 24th no longer provide as much staff and no high investments by the catering establishment are required. However, this also has hygienic advantages, since menus or restaurant equipment have the disadvantage that they are used by many guests 26 to be used.

Unless otherwise stated, all features of the present invention can be freely combined with one another. Unless otherwise stated, the features described in the description of the figures can also be freely combined with the other features as features of the invention. A limitation of individual features of the exemplary embodiments to the combination with other features of the exemplary embodiments is expressly not provided. In addition, objective features of the device can also be used as procedural features, and procedural features can be reformulated as objective features of the device. Such a reformulation is thus automatically disclosed.

Reference list

10th

inventive system for carrying out the order

12th

first mobile computing device, smartphone

14

second mobile computing device, tablet

15a

Access to the first mobile computing device 12th to the WebApp 18th

15b

Access of the second mobile computing device 14 to the WebApp 18th

16

Internet

18th

WebApp, application program

20, 22

Application areas of the WebApp 18th

24th

gastronomic establishment, restaurant

26

Guest of the gastronomic establishment 24th

28

Table at which the guest 26 sits

30th

Identification identifier for catering establishments 24th and table 28 , QR code

31

Read the identification code 30th in the first mobile computing device 12th

32

Screen of the first mobile computing device 12th

34

Offer overview of the gastronomic facility 24th

36

Order buttons

38

deals

40

Ordering the guest 26

42

Basic view in the application area 22 the WebApp 18th on the second mobile computing device 14

44

Orders

46

orders received

48

accepted orders

50

finished, ready-to-serve orders

52

Order acceptance button

54

Ready to serve button for declaration

56

Internet link to WebApp 18th

Claims (10)

Method for executing the order (40) by a guest (26) in a gastronomic facility (24), such as a restaurant and the like, characterized by : - accessing the guest (26) to an electronically processable offer overview (34) of the gastronomic facility (24) by means of a mobile computer device (12) carried by the guest (26), - selection (36) of one or more offers (38) on the offer overview (34) by the guest (26) and - order (40) by electronic Transmission of the selection (36) of the guest (26) to the catering establishment (24). Procedure according to Claim 1 , characterized in that there is a first identification identifier (30) assigned to the catering establishment (24), which is used by the guest (26) to access the overview of offers (34), preferably providing that the first identification identifier (30) is mounted in or on the catering facility (24), it being provided in particular that the reading of the first identification identifier (30) into the mobile computer device (12) automatically leads the guest (26) to the offer overview (34) of the catering facility (24) leads. Procedure according to Claim 1 or 2nd , characterized in that there is a second identification identifier (30) which is assigned to the place (28) of the guest (26) in the catering facility (24), wherein a) the first identification identifier and the second identification identifier are preferably used as identical identification identifiers ( 30) are formed and / or b) the reading in of the second identification identifier (30) into the mobile computer device (12) automatically determines the place (28) of the guest (26). Method according to one of the preceding claims, characterized in that the first identification identifier (30) and / or the second identification identifier (30) as one or Two-dimensional code, preferably as an OR code, bar code, code block, code 49, PDF417, data matrix, matrix code, Aztec code, dot code, RM4SCC or composite code, or as an Internet link. Method according to one of the preceding claims, characterized in that the mobile computer device is a smartphone (12), a tablet, a laptop or the like. Method according to one of the preceding claims, characterized in that the guest (26) is informed electronically about the status of his order (40) and / or that the order (40) can subsequently be changed electronically by the guest (26), the change preferably the gastronomic establishment (24) is displayed. Method according to one of the preceding claims, characterized in that the gastronomic device (24) electronically the order (40) after acceptance of the order (40) and / or after completion of the order (40) and / or after delivery of the order (40) acknowledged, the acknowledgment is preferably displayed to the guest (26). System (10) for the execution of the order (40) by a guest (26) in a gastronomic facility (24), such as a restaurant and the like, characterized by : - a first mobile computer device (12) which the guest (26 ) is carried along with an electronically processable offer overview (34) of the catering facility (24), which the guest (26) can access in the catering facility (24), - a second computer device (14) in the catering facility (24) for displaying the order (40) of the guest (26) and - communication means (15a, 15b, 16, 18) that send the order (40) of the guest (26) from the first mobile computer device (12) to the second computer device (14 ) transfer. System (10) Claim 8 , characterized in that c) the system (10) is designed to make the method according to the invention executable and / or that d) the catering facility (24) has an identification identifier (30) for the offer overview (34) and / or the place ( 28) of the guest (26), wherein it is preferably provided that reading the identification identifier (30) into the first mobile computer device (12) automatically calls up the offer overview (34) or determines the place (28) of the guest (26) . Computer program product stored on a computer readable medium, comprising computer readable program means which cause the computer to implement a method according to one of the Claims 1 to 7 to be executed when the program means are executed on the computer.

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