CN2771937Y - Business department client appraisal information acquisition and processing system - Google Patents
Business department client appraisal information acquisition and processing system Download PDFInfo
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- CN2771937Y CN2771937Y CN 200420118145 CN200420118145U CN2771937Y CN 2771937 Y CN2771937 Y CN 2771937Y CN 200420118145 CN200420118145 CN 200420118145 CN 200420118145 U CN200420118145 U CN 200420118145U CN 2771937 Y CN2771937 Y CN 2771937Y
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Abstract
The utility model relates to a business department customer evaluation information acquisition and processing system which comprises a plurality of electronic clerk cards and a management computer, wherein the clerk cards are arranged in the bushiness point of each clerk and display the information of the clerk. Besides, the electronic clerk cards are also provided with a plurality of keys for showing customers' satisfaction evaluating indicator. When customers select and input the customer satisfaction evaluating indicator via the keys, the input data is stored by the electronic clerk cards. A database and a customer evaluation information analysis software are arranged in the management computer which receives the data of the customers' satisfaction evaluating indicator from the electronic clerk cards and counts, analyses and compares customers' evaluation information so as to summarize and obtain the overall evaluation of customers to clerks and business departments. The utility model can instantly collect and automatically process the customers' evaluation information and can be mainly used for window service establishments such as banks, post offices, etc.
Description
Technical field
The utility model relates to a kind of information acquisition and disposal system, is a kind of sales department that mainly can be used for service enterprisees such as bank, post office specifically, in order to the system of statistics client to the information acquisition and the processing of the satisfaction of teller and sales department.
Technical background
For enterprise, especially so that the service-type businesses of service to be provided, " Customer Satisfaction rate " index is extremely important.Because the user is difficult to describe exactly oneself detailed impression to the various attributes of products ﹠ services usually, and determine often to depend on when it selects certain products ﹠ services for use his a comprehensive evaluation, so can use index reflection clients' such as " very satisfied ", " satisfaction ", " being satisfied in the main ", " being unsatisfied with " attitude usually to this product or service.The index quantity that this method adopts is few, and the workload of information acquisition and processing is relative less, but requires that bigger statistic is arranged, and only adds up a small amount of sample and can bring error.
Present enterprise's mode that the investigation and the statistics of customer satisfaction adopted questionnaire basically, collect customers'opinions information by questionnaire after, manually gather again and add up, also can gather and add up by computing machine.Carry out that computing machine gathers and need when adding up earlier the data on the questionnaire (evaluation index) manually are input in the computing machine, handle, draw and gather and statistics, can also provide various statistics, analysis and comparation and assessment chart and curve simultaneously by computing machine.
The major defect of this questionnaire mode is: one, the collection of information bothers very much, not only needs enterprise to provide and collect questionnaire to client, fills in questionnaires or answers a question but also need client to spend the regular hour; Two, information processing also needs to spend more manpower and time, even adopt Computer Processing also to need the artificial input of data; Three, questionnaire work can only interim be operated, and can not continue to obtain enduringly customer satisfaction information.Because these defectives, it is very big to make this method implement difficulty, can only be used for some ad hoc surveys, and can not carry out comprehensive immediate feedback to day to day operation.
The utility model content
The purpose of this utility model is: at the deficiencies in the prior art, a kind of business department customer evaluation information acquisition and disposal system are provided, adopt system of the present utility model, greatly reduced the difficulty that relevant information is collected and handled, can be under the situation that does not increase teller and client's burden basically, in the process of transacting business, collect the satisfaction evaluation information of client immediately, and realized the automatic processing of information basically the teller.
In order to solve the problems of the technologies described above, technical solution adopted in the utility model is: a kind of business department customer evaluation information acquisition and disposal system, comprise: the computing machine of some electronics teller boards and administration and supervision authorities, described electronics teller board is arranged on each teller's agency, show teller's information on it, and the button of several expression customer satisfaction evaluating indexs is set also on described electronics teller board, when client selected input satisfaction evaluation index by described button, described electronics teller board was stored this input data; The inside of described administration and supervision authorities computing machine is provided with database and customer evaluation information analysis software, this software gathers, adds up, analyzes information and compares, be existing general information processing mode, can adopt the existing information treatment technology to realize, described administration and supervision authorities computing machine obtains the satisfaction evaluation achievement data data from described electronics teller board, and customer evaluation information added up, analyzes, appraises through comparison, obtain the comprehensive evaluation of client thereby gather to teller and sales department.
The button of the expression customer satisfaction evaluating index on the described electronics teller board can be respectively the button of the satisfaction evaluation index of expression client's " very satisfied ", " satisfaction ", " being satisfied in the main " and " being unsatisfied with ".
Can also comprise teller's board control enclosure, described teller's board control enclosure and electronics teller board couple, and estimate service with the various voice suggestions and the startup that trigger teller's board, and the pilot lamp on the control enclosure shows the state of electronics teller board, comprises bomp; And described electronics teller board is started by " estimating service " key on its control enclosure, sends the voice suggestion client automatically and estimates, and work as the teller whenever by next time, and described electronics teller board is recorded as a portfolio.
Described electronics teller board inside is provided with teller's board control circuit;
Described teller's board control circuit comprises that power supply supervisory circuit, cpu circuit and the data storage circuitry that is electrically connected with cpu circuit, real time clock circuit, voice produce circuit, volume control circuit, voice power amplifier, button inputting circuits, condition indication circuit and communicating circuit;
Described button inputting circuits connects the button on the electronics teller board, is used to import key information to cpu circuit;
Described condition indication circuit be used for drive the star lamp be arranged on the electronics teller board under the control of cpu circuit, to estimate lamp luminous;
Described data storage circuitry is used to store teller's information and customer satisfaction evaluating information;
Described real time clock circuit is used to show the system time;
Described voice produce circuit, volume control circuit and voice power amplifier and are connected in series successively, are used for carrying out when operation voice suggestion;
Described communicating circuit is used for communicating by letter with extraneous in the mode of wire/wireless;
Also be provided with on-off circuit between described data storage circuitry and real time clock circuit and the cpu circuit, described data storage circuitry all is connected with cpu control circuit by on-off circuit with real time clock circuit, the control end input of described on-off circuit is from the low-voltage cut-off signals of power supply supervisory circuit, thereby at supply voltage data storage circuitry is communicated by letter with real time clock circuit with cpu control circuit, and when supply voltage descends, turn-off the communication between them.
Can also comprise hand-held set, described hand-held set is used to carry out the data downloaded stored, browse, give a mark and be provided with electronics teller board, described electronics teller board with between the hand-held set and described hand-held set with all adopting RS232 agreement or infrared mode to carry out communication between the PC, thereby make the satisfaction evaluation achievement data data of administration and supervision authorities computing machine by described hand-held set electron gain teller board stored.
Can obtain satisfaction evaluation achievement data data with wired network transmission or operational terminal transmission or the communication of wireless network transmission manner between described teller's board control enclosure and the administration and supervision authorities computing machine from electronics teller board.
The utility model can adopt collection and the processing of the following step realization to customer evaluation information:
The button of the expression customer satisfaction evaluating index on the described electronics teller board can be corresponding with the satisfaction evaluation index of client's " very satisfied ", " satisfaction ", " being satisfied in the main " and " being unsatisfied with " respectively.
Described electronics teller board is receiving and is storing the portfolio that can also write down and add up the teller in the satisfaction evaluation achievement data of client's input, the physical record mode is: " estimating service " key is set on the described electronics teller board, before client selects to import the satisfaction evaluation index, that the teller presses is described " estimating service " key, described electronics teller board then is recorded as a portfolio.
The method that the satisfaction evaluation achievement data of in the described step 4 described electronics teller board being stored gathers is specifically as follows: set up database in the computing machine of administration and supervision authorities, and employing hand-held set, when predefined evaluation expiration or midway in case of necessity, data information in the described electronics teller board is downloaded in the described hand-held set, finish statistics and classification and storage evaluation information by this hand-held set; Again the data transmission in the described hand-held set is gathered in described database at last.
The method that the satisfaction evaluation achievement data of in the described step 4 described electronics teller board being stored gathers is specifically as follows: set up database in the computing machine of administration and supervision authorities, make of computing machine and the described electronics teller board communication of this database by administration and supervision authorities, thereby read the data information from electronics teller board, the mode of its communication is wired network transmission or wireless network transmission or operational terminal transmission.
In technique scheme, because the utility model is provided with respectively the mode with the corresponding electronics teller of each teller board, client and teller only need press one-touch respectively in the process of transacting business, just can obtain customers'opinions information immediately, greatly reduce the required workload of information acquisition, greatly reduced manpower that information acquisition consumed and time; Realize the instantaneous acquiring of information, guaranteed the authenticity of information and the promptness of information feedback; Also help the comprehensive collection of realization simultaneously, the comprehensive and accuracy of guarantee information to all professional corresponding informations; Because transmission of Information and analyzing and processing can realize automatically by system basically, customers'opinions information directly enters in the system, do not need artificial input once more, greatly reduced the workload of information processing, improved work efficiency, and then made enterprise understand customer satisfaction immediately, comprehensively, exactly to become possibility.
Description of drawings
Accompanying drawing 1 is the process flow diagram of information acquisition of the present utility model and disposal route;
Accompanying drawing 2 is the system architecture schematic diagram of the utility model embodiment one;
Accompanying drawing 5 is the circuit theory diagrams of Fig. 4;
Accompanying drawing 6 is the hand-held set circuit block diagram of the utility model embodiment one;
Accompanying drawing 7 is the software flow pattern a of the hand-held set of the utility model embodiment one;
Accompanying drawing 8 is the software flow pattern b of the hand-held set of the utility model embodiment one;
Accompanying drawing 11 is the system architecture schematic diagram of the utility model embodiment two;
Accompanying drawing 12 is the system architecture schematic diagram of the utility model embodiment three;
Accompanying drawing 13 is the system architecture schematic diagram of the utility model embodiment four;
Accompanying drawing 14 is the system architecture schematic diagram of the utility model embodiment five.
Embodiment
Below in conjunction with Figure of description and specific embodiment the utility model is described in further detail.
With reference to the accompanying drawings 1, the utility model can be according to following flow process carry on the business portion's customer evaluation information acquisition and processing:
The utility model has numerous embodiments.
Embodiment 1:
With reference to the accompanying drawings 2, information acquisition of a kind of sales department and disposal system are made of electronics teller board 1, teller's board control enclosure 2, hand-held set 3 and administration and supervision authorities computing machine 4.
Described electronics teller board 1 is arranged on each teller's agency, described teller's board control enclosure 2 couples with electronics teller board 1, to receive and to control keying input information and the display message on the electronics teller board 1, a business window uses 2, one tellers of teller's board control enclosure to be equipped with an electronics teller board 1.If a business window is by several teller's work shifts, then every teller needs to be equipped with the electronics teller board 1 of a special use.Described teller's board control enclosure 4 can be connected with a plurality of electronics teller boards 1.
Display case person's job number on the described electronics teller board 1, photograph, title, service star (or the grade of service represented of other forms, down with) etc. teller's information, and the button of several expression customer satisfaction evaluating indexs is set also on described electronics teller board, the button of the expression customer satisfaction evaluating index on the described electronics teller board respectively with client " very satisfied ", " satisfaction ", " be satisfied in the main " and satisfaction evaluation index correspondences such as " being unsatisfied with ", when client selected input satisfaction evaluation index by described button, described electronics teller board was stored this input data.In addition, also be provided with setting " evaluation service " key on the described electronics teller board, be used for starting the service of evaluation, and work as the teller whenever by next time, described electronics teller board then is recorded as a portfolio.
With reference to the accompanying drawings 3, the inside of described teller's board control enclosure 2 is provided with teller's board control circuit;
Described teller's board control circuit comprises that power supply supervisory circuit, cpu circuit and the data storage circuitry that is electrically connected with cpu circuit, real time clock circuit, voice produce circuit, volume control circuit, voice power amplifier, button inputting circuits, condition indication circuit and RS232 communicating circuit.Wherein:
Described button inputting circuits connects the button on the electronics teller board 1, is used to import key information to cpu circuit;
Described condition indication circuit be used for drive the star lamp be arranged on the electronics teller board 1 under the control of cpu circuit, to estimate lamp luminous;
Described data storage circuitry is used to store teller's information and customer satisfaction evaluating information;
Described real time clock circuit is used to show the system time;
Described voice produce circuit, volume control circuit and voice power amplifier and are connected in series successively, are used for carrying out when operation voice suggestion;
Described RS232 communicating circuit is used for being connected by data line with hand-held set 3, and carries out data interaction with the RS232 agreement.
Its basic functional principle is: CPU gathers the switching value input of button, and indicating status (switching value output) carries out data interaction by RS232 telecommunication circuit and hand-held set.The operation of data memory circuit and real time clock circuit is subjected to the control of power supply supervisory circuit.The control sound circuit is with sounding.
With reference to the accompanying drawings 4; for in system's power down time protection clock and data; employing prevents the resist technology and the under-voltage protection technology of data entanglement; promptly adopt power supply supervisory circuit to monitor power supply; and; also be provided with on-off circuit between described data storage circuitry and real time clock circuit and the cpu circuit; described data storage circuitry all is connected with cpu control circuit by on-off circuit with real time clock circuit; the control end input of described on-off circuit is from the low-voltage cut-off signals of power supply supervisory circuit; thereby at supply voltage data storage circuitry is communicated by letter with real time clock circuit with cpu control circuit, and when supply voltage descends, turn-off the communication between them.Accompanying drawing 5 is the concrete circuit theory diagrams of this part, and wherein integrated component U4 is that model is the clock element of PCF8563, and it and its peripheral circuit constitute real time clock circuit.Integrated component U5 is that model is the E2PROM of 24C16, it and its peripheral circuit composition data memory circuit.Model is that the integrated component U8 of MAX813L then constitutes electrify restoration circuit.Four groups of models are that 4066 element U9A-U9D then is analog switch, constitute on-off circuit.
Described hand-held set 3 is to aim at the instrumentation that is used for post board management and data download that managerial personnel are equipped with, and is used to carry out the data downloaded stored, browse, give a mark and be provided with electronics teller board.Especially data in the hand-held set 3 can be pooled in the administration and supervision authorities computing machine 4, finish statistics, analyze, appraise through comparison and set up work such as database.The movement of described electronics teller board 1 and hand-held set 3 adopts singlechip technology, and shell adopts injection casing.Described hand-held set 3 is provided with LCDs and operation push-button, with reference to figure 6, the internal control circuit of described hand-held set 3 is made of battery booster circuit, liquid crystal display reduction voltage circuit, liquid crystal display background light circuit, liquid crystal display display circuit, real time clock circuit, RS232 communicating circuit, cpu circuit, flash memory and static RAM (SRAM) circuit, button inputting circuits and on/off circuit.Described hand-held set 3 can be connected with electronics teller board 1 or administration and supervision authorities computing machine 4 by the RS232 communicating circuit, thereby carries out data interaction with the RS232 agreement.Set the comparation and assessment week after date that comprises hand-held set 3 in administration and supervision authorities computing machine 4, PC 4 is initiatively gathered employees all in the hand-held set 3 and is appraised through comparison information, and deposits database in for the comparation and assessment use.
Fig. 7 and the detailed software flow pattern that Figure 8 shows that in the hand-held set described in the present embodiment 3, thus the realization that hand-held set 3 carries out the data downloaded stored, browses, gives a mark and be provided with functions such as electronics teller board can be embodied.
The inside of described administration and supervision authorities computing machine 4 is provided with database and customer evaluation information analysis software, described administration and supervision authorities computing machine obtains the satisfaction evaluation achievement data data from described electronics teller board, and customer evaluation information added up, analyzes, appraises through comparison, obtain the comprehensive evaluation of client thereby gather to teller and sales department.
The concrete using method of native system is:
Before electronics teller board 1 uses, earlier the paperboard of photo and printed name, job number is contained in the relevant position, with hand-held set 3 electronics teller board 1 is set then, can come into operation after setting is finished.
When the teller is on duty electronics teller board 1 is placed the window sales counter, in the square data line interface that electronics teller board 1 lower right side is leaned on, insert the data line (eight lines) of teller's board control enclosure 2, connect control enclosure 2 power supplys, get final product operate as normal after the start.Luminous red five-pointed star on the electronics teller board 1 is represented this teller's star (several stars are represented several stars), in a business procedure, the teller must click " estimating service " key, electronics teller board 1 promptly can be play the voice suggestion of asking customer evaluation, electronics teller board 1 positive three evaluation key lamps are bright simultaneously, client selects to estimate key and presses, and 1 voice suggestion of electronics teller board " thanks " expression to keep a record, estimates the key lamp simultaneously and goes out.When pressing " estimating service " key the teller, system log (SYSLOG) is a portfolio.In addition, also can set a time interval, such as 20 seconds, then should not have button as the client in the time period, then be considered as abandoning estimating, simultaneously, the teller can not start evaluation for the second time in this period, repeatedly asks customer evaluation to prevent the teller.
In 1 use of electronics teller board, can adopt hand-held set 3 to regulate the functions of use of electronics teller board 1, comprise pressure start, change star, adjustment volume, the clock of regulating electronics teller board 1, adjustment switching on and shutting down time, adjust evaluation intervals, be unsatisfied with early warning etc.
When estimating expiration or being necessary midway, hand-held set 3 and electronics teller board 1 can be connected by data line, thereby the statistical information in the electronics teller board 1 is downloaded in the hand-held set 3, inquire about and the usefulness of comparation and assessment with work.
After data download to hand-held set 3, also need the data transmission in the hand-held set 3 in administration and supervision authorities computing machine 4, data are added up and gathered.Data are added up and the usual way that processing is existing PC such as gathered, during the late time data of for example existing survey investigation is handled, just have adopt that PC carries out data statistics, gathers, analysis, comparation and assessment etc. handle, user of the present utility model can select suitable separately statistics and gather mode according to prior art, and used software can be called as " star teller's assessment system " software (or other suitable titles).
Data can be carried out by PC 4 controls to the transmission of PC 4 by hand-held set 3, only need hand-held set 3 starts, make it in state of activation, the serial ports that connects hand-held set 3 and PC 4 with data line, operation " star teller's assessment system " on PC 4, " downloading employee's data " instruction in the executive software can be finished data download work automatically.
" star teller's assessment system " by to the statistics of the customer evaluation information downloaded, classify and report, provide client evaluation index to the supvr to our unit's service so that the supvr understands the variation tendency of service quality, thereby take appropriate measures.Merging that this software can have " foundation ", " ", " download ", " deletion ", " empty ", " reports ", " modification ", " to search ", " examination result " and " printing " etc. the several data library facility.
3 couples of electronics tellers of hand-held set board 1 of system disposition is provided with and manages, and behind certain hour, data in the electronics teller board 1 are downloaded in the hand-held set 3, hand-held set 3 is finished automatically to the statistics of data and classification and storage, the user can browse and inquire about, by communication data in the hand-held set 3 easily is pooled in the computing machine 4 at last, finishes statistics, analyze, appraise through comparison and set up work such as database with computing machine.
Adopt present embodiment can have following significant technique effect:
1) installs simply, need not spread line, other equipment are not had dependence;
2) need not PC (computer), a hand-held set can have been finished all management and data statistics function;
3) data are accurately stable, are stored in the evaluator, can repeatedly download.After hand-held set concentrated, regularly data download was to computer, can realize that data merge and concentrate and share;
4) system software is powerful;
5) because being convenient for carrying and mobility of hand-held set, the supvr can collect the Customer Satisfaction degrees of data of different sites, the on-the-spot use when being fit to check.
Embodiment 2:
With reference to Figure 11, information acquisition of a kind of sales department and disposal system that present embodiment provided are the cable network version, specifically are made of electronics teller board 1, teller's board control enclosure 2, bus allocator 5 and administration and supervision authorities computing machine 4.
As different from Example 1, the communicating circuit of the control circuit in described teller's board control enclosure 2 is the RS485 communicating circuit, and bus allocator 5 is divided into multichannel with RS485 channel one, can realize in the present embodiment one minute 30 two the tunnel.Described administration and supervision authorities computing machine 4 is a terminal server.Described electronics teller board 1 is connected to administration and supervision authorities computing machine 4 by the RS485 fieldbus through bus allocator 5.The data of real-time report record (can work offline in short-term, and record data).Control enclosure 2 and electronics teller board 1 are as an overall work.Each control enclosure 2 can be connected work with a plurality of electronics teller boards 1, only needs to change electronics teller board 1 and gets final product.
The method of its work is: when the teller is on duty electronics teller board 1 is placed the window sales counter, when the client walked close to sales counter, the teller pressed the greeting key, and electronics teller board 1 is play voice: " welcome ".After the teller has handled business, press the evaluation button, electronics teller board 1 voice suggestion client " woulds you please selector button and estimates our service ", pilot lamp on the satisfaction evaluation button on the electronics teller board 1 can light and point out client's button to estimate simultaneously, after the customer selecting button was estimated, the evaluator suggestion voice " be thanks ".In addition, as enforcement 1, can set a time interval, such as 20 seconds, then should not have button as the client in the time period, then be considered as abandoning estimating, simultaneously, the teller can not start evaluation for the second time in this period, repeatedly asks customer evaluation to prevent the teller.
The real-time monitoring that system realizes the electronics teller board 1 of each window by supervisory computer 4, and realize data transmission.The statistics that set customer satisfaction analysis software can be by customer evaluation information that transmission is obtained in the supervisory computer 4, classify and report, provide client evaluation index to the supvr to our unit's service, so that the supvr understands the variation tendency of service quality, thereby takes appropriate measures.Merging that this software can have " foundation ", " ", " download ", " deletion ", " empty ", " reports ", " modification ", " to search ", " examination result " and " printing " etc. the several data library facility.
Embodiment 3:
With reference to Figure 12, information acquisition of a kind of sales department and disposal system that present embodiment provided are the wireless network version, specifically are made of electronics teller board 1, teller's board control enclosure 2, wireless transceiver 6 and administration and supervision authorities computing machine 4.
Different with embodiment 1,2 is, the communicating circuit of the control circuit in described teller's board control enclosure 2 is the radio-frequency (RF) receiving and transmission module corresponding with described wireless transceiver 6, wireless transceiver 6 communications that electronics teller board 1 is connected with terminal server (being administration and supervision authorities computing machine 4) by the radio frequency code, the data of real-time report record (can work offline in short-term, and record data).Teller's board control enclosure 2 and electronics teller board 1 are as an overall work.Each control enclosure 2 can be connected work with a plurality of teller's boards 1, only needs to change teller's board 1 and gets final product.
Embodiment 4:
With reference to Figure 13, information acquisition of a kind of sales department and disposal system that present embodiment provided, be the cable network extended edition, specifically constitute by electronics teller board 1, teller's board control enclosure 2, bus allocator 5, administration and supervision authorities computing machine 4, network data base 7, www server 8 and plurality of client end computing machine 9.
The Networking Solutions ﹠ provisioned of native system is based on the system schema of B/S structure, wherein:
Electronics teller board 1: be positioned at each window, be used to write down the service evaluation data.
Administration and supervision authorities computing machine 4 (being the terminal management machine): be positioned at each sales department.Be used to collect the service evaluation data and upload the data to central site network server 8; All kinds of parameters of electronics teller board 1 are set; Managerial personnel are provided dissatisfied in real time early warning.
Network data base 7: be positioned at a certain rank central machine room.The service evaluation data that storage is collected, and the fine granularity granted access is provided.
Www server 8: be positioned at a certain rank central machine room.Terminal user 9 uses browser to visit concrete data according to different mandates by www server.
Support all kinds of authorization queries and query composition;
Generate statistical report form according to Query Result;
Generate all kinds of statistical graphs in real time;
System management module, as empowerment management, log query, network data base daily management or the like.
This programme advantage
Realize that mechanisms at different levels and administrative authority thereof carry out online according to different mandates to all kinds of statistical informations or the reservation inquiry, can print as required and realize that information resources are shared.
Fine-grained safety management can be satisfied the browse demand of competent authorities at different levels based on the difference mandate.
System deployment and upgrade very convenient, irrelevant with the terminal user.
Good system expandability can increase Various types of data statistics and figure list processing function module (only needing to add corresponding webpage) as required.
Embodiment 5:
With reference to the accompanying drawings 14, information acquisition of a kind of sales department and disposal system that present embodiment provided are the terminal network version, specifically are made of some electronics teller boards 1, teller's board control enclosure 2, terminal management machine 7 and administration and supervision authorities computing machine 4.
Described teller's board control enclosure and terminal management machine 7 carry out wired data interaction with the RS232 communications protocol.Teller's board control enclosure 2 and electronics teller board 1 are as an overall work.Each control enclosure 2 can be connected work with a plurality of teller's boards 1, only needs to change teller's board 1 and gets final product.
In view of the client has perfect Internet resources, the network portion module that can develop software jointly with the client, use existing production machine passage, with electronics teller board 1 by the production final drive (by the terminal serial port drive, be similar to scrambler), collect evaluating data by the machine of production server, form database, directly in client's internal network, realize data sharing.This way has following advantage:
Do not need teller's hand drive, avoid the teller to forget or the intentional drawback that does not drive evaluator.
Customers'opinions result links to each other with concrete business, and data are truer, and can classify according to class of business, has more reference significance.
Do not consider other functions, can connect up, save controller and supervisor, reduce expenses significantly.
Claims (6)
1. business department customer evaluation information acquisition and disposal system, it is characterized in that comprising the computing machine of some electronics teller boards and administration and supervision authorities, described electronics teller board is arranged on each teller's agency, show teller's information on it, and the button of several expression customer satisfaction evaluating indexs is set also on described electronics teller board, when client selected input satisfaction evaluation index by described button, described electronics teller board was stored this input data; The inside of described administration and supervision authorities computing machine is provided with database and customer evaluation information analysis software, described administration and supervision authorities computing machine obtains the satisfaction evaluation achievement data data from described electronics teller board, and customer evaluation information added up, analyzes, appraises through comparison, obtain the comprehensive evaluation of client thereby gather to teller and sales department.
2. business department customer evaluation information acquisition and disposal system according to claim 1, it is characterized in that: also comprise teller's board control enclosure, described teller's board control enclosure and electronics teller board couple, estimate service with the various voice suggestions and the startup that trigger teller's board, pilot lamp on the control enclosure shows the state of electronics teller board, comprise bomp, described teller's board control enclosure also is provided with " estimating service " key control, be used for starting the service of evaluation, have only and start the service of evaluation, behind the button red lamp flass of electronics teller board, customer evaluation is just effective; And work as the teller and " estimate and serve " key whenever by next time, described electronics teller board is recorded as a portfolio.
3. as business department customer evaluation information acquisition and disposal system as described in the claim 2, it is characterized in that:
Described electronics teller board inside is provided with teller's board control circuit;
Described teller's board control circuit comprises that power supply supervisory circuit, cpu circuit and the data storage circuitry that is electrically connected with cpu circuit, real time clock circuit, voice produce circuit, volume control circuit, voice power amplifier, button inputting circuits, condition indication circuit and communicating circuit;
Described button inputting circuits connects the button on the electronics teller board, is used to import key information to cpu circuit;
Described condition indication circuit be used for drive the star lamp be arranged on the electronics teller board under the control of cpu circuit, to estimate lamp luminous;
Described data storage circuitry is used to store teller's information and customer satisfaction evaluating information;
Described real time clock circuit is used to show the system time;
Described voice produce circuit, volume control circuit and voice power amplifier and are connected in series successively, are used for carrying out when operation voice suggestion;
Described communicating circuit is used for communicating by letter with extraneous in the mode of wire/wireless;
Also be provided with on-off circuit between described data storage circuitry and real time clock circuit and the cpu circuit, described data storage circuitry all is connected with cpu control circuit by on-off circuit with real time clock circuit, the control end input of described on-off circuit is from the low-voltage cut-off signals of power supply supervisory circuit, thereby at supply voltage data storage circuitry is communicated by letter with real time clock circuit with cpu control circuit, and when supply voltage descends, turn-off the communication between them.
4. as business department customer evaluation information acquisition and disposal system as described in the claim 3, it is characterized in that: the button of the expression customer satisfaction evaluating index on the described electronics teller board is respectively the button of the satisfaction evaluation index of expression client's " very satisfied ", " satisfaction ", " being satisfied in the main " and " being unsatisfied with ".
5. as business department customer evaluation information acquisition and disposal system as described in claim 1 or 2 or 3 or 4, it is characterized in that: also comprise the hand-held set that can adopt, described hand-held set is used to carry out the data downloaded stored, browse, give a mark and be provided with electronics teller board, described electronics teller board with between the hand-held set and described hand-held set all adopt RS232 agreement or Infrared Transmission mode with the communication between the PC, thereby make the satisfaction evaluation achievement data data of administration and supervision authorities computing machine by described hand-held set electron gain teller board stored.
6. as business department customer evaluation information acquisition and disposal system as described in claim 2 or 3 or 4, it is characterized in that: can adopt wired network transmission or operational terminal transmission or the communication of wireless network transmission manner between described teller's board control enclosure and the administration and supervision authorities computing machine, obtain satisfaction evaluation achievement data data from electronics teller board.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200420118145 CN2771937Y (en) | 2004-11-23 | 2004-11-23 | Business department client appraisal information acquisition and processing system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200420118145 CN2771937Y (en) | 2004-11-23 | 2004-11-23 | Business department client appraisal information acquisition and processing system |
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| Publication Number | Publication Date |
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| CN2771937Y true CN2771937Y (en) | 2006-04-12 |
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Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 200420118145 Expired - Fee Related CN2771937Y (en) | 2004-11-23 | 2004-11-23 | Business department client appraisal information acquisition and processing system |
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| CN (1) | CN2771937Y (en) |
Cited By (2)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2012126372A1 (en) * | 2011-03-21 | 2012-09-27 | 维鹏信息技术(上海)有限公司 | Scoring board and corresponding scoring system |
| CN109241127A (en) * | 2018-07-13 | 2019-01-18 | 安徽信尔联信息科技有限公司 | A kind of client's intention assesses classification method automatically |
-
2004
- 2004-11-23 CN CN 200420118145 patent/CN2771937Y/en not_active Expired - Fee Related
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2012126372A1 (en) * | 2011-03-21 | 2012-09-27 | 维鹏信息技术(上海)有限公司 | Scoring board and corresponding scoring system |
| CN109241127A (en) * | 2018-07-13 | 2019-01-18 | 安徽信尔联信息科技有限公司 | A kind of client's intention assesses classification method automatically |
| CN109241127B (en) * | 2018-07-13 | 2021-09-14 | 安徽信尔联信息科技有限公司 | Automatic evaluation and classification method for client intention |
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