CN212515891U - Shield machine service platform and framework based on WeChat public number - Google Patents
Shield machine service platform and framework based on WeChat public number Download PDFInfo
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Abstract
The utility model provides a shield constructs quick-witted service platform and framework based on believe public number a little. The service platform comprises: the system comprises a front end, an operation and maintenance background and an external interface; the front end is divided into a client and an employee end; the client and the employee end both comprise equipment information modules; the client also comprises a business information module and a progress query module, and the employee also comprises a task handling module and a data filling module; the external interface is used for connecting an external shield machine information platform; the equipment information module is used for checking the bound shield machine data; the business information module is used for collecting tasks submitted by clients; the progress query module is used for querying the task progress of each task and evaluating the transacted tasks; the task handling module is used for distributing and handling the tasks sent by the business information module and auditing the data; and the data filling module is used for acquiring information from the equipment information module and an external shield machine information platform and filling project data.
Description
Technical Field
The utility model relates to a shield constructs quick-witted technical field, especially relates to a shield constructs quick-witted service platform and framework based on believe public number a little.
Background
Under the current internet era, the wide popularization of smart phones and the rapid development of wechat public number platforms, the means of receiving and processing information by people also become intelligent and diversified. The habit of people to acquire and process information is gradually moving towards using portable mobile devices. The service problem existing in the current stage of the shield machine is that tunneling data cannot be checked on mobile equipment in real time; the demands submitted by customers face the problems of who submits, how to submit, slow speed of traditional paper flow, many flows and the like, so that companies cannot timely know the demands of the customers, the service processing time period is long, and the customers cannot timely know the conditions of service progress and the like. Internal staff operate on different platforms according to different work requirements, information data of the platforms are not common, a plurality of repeated forms need to be filled, the process is complicated, unnecessary repeated labor is increased, and the standardization of company data filling is limited.
Disclosure of Invention
The problem that the shield structure machine data that exist can't be looked over on mobile device in real time for solving among the prior art, the utility model provides a shield constructs service platform and framework based on little letter public number.
The utility model provides a shield constructs quick-witted service platform based on believe public number a little, include: the system comprises a front end, an operation and maintenance background and an external interface; the front end is divided into a client and an employee end; the client and the employee end both comprise equipment information modules; the client also comprises a business information module and a progress query module, and the employee also comprises a task handling module and a data filling module; the external interface is used for connecting an external shield machine information platform; wherein:
the equipment information module is used for checking the bound shield machine data, and the shield machine data comprises shield machine identification information, shield machine records and shield machine excavation states;
the business information module is used for collecting tasks submitted by clients, wherein the tasks comprise business requirements, fault application requests and feedback suggestion;
the progress query module is used for querying the task progress of each task in the task handling module and evaluating the finished tasks in the task handling module;
the task processing module is used for distributing and processing the tasks sent by the business information module and auditing the data sent by the data filling module;
and the data filling module is used for acquiring information from the equipment information module and an external shield machine information platform and filling project data.
Furthermore, the client and the employee side respectively comprise an article and trade information module, a news information module, an auxiliary information module and a customer service message module; wherein:
the commodity and trade information module is used for displaying commodity and trade accessory information for a client to inquire and/or submit a commodity and trade demand;
the news information module is used for checking news bulletin information of an industry company;
the auxiliary information module is used for platform use description, account data modification, shield knowledge learning, file downloading, service network information display and employee opinion collection;
the customer service message module is used for instant communication between the client and the staff and message reminding; the system comprises a message reminding unit and a customer service unit; the message reminding unit is used for reminding an account number auditing state, a task flow state, a fault reporting state, a notice and task information to be processed; and the customer service unit is used for inquiring and answering the questions through intelligent customer service.
Further, the device information module includes: the data acquisition and transmission unit, the data receiving and processing unit and the data storage and application unit; wherein:
the data acquisition and transmission unit is used for acquiring the data of the shield machine PLC by adopting KEPServerEX software, packaging the acquired data of the shield machine PLC and sending the packaged data to the data receiving and processing unit through the Internet;
the data receiving and processing unit is used for establishing data receiving service through the flash, cleaning the received data through the Hadoop platform and dividing the data into two parts, wherein one part of the data is directly stored in the HBase database, and the other part of the data is added to the Kafka data queue; the system configuration information read from the Redis database is combined, and Spark-streaming is adopted to perform statistical summary on the data in the Kafka data queue;
and the data storage and application unit is used for storing the data collected by the data receiving and processing unit in a database for query and access.
Further, the external shield tunneling machine information platform includes: a production intelligent management software platform, a river-crossing accessory management software platform and an OA cooperative office software platform; wherein:
the production intelligent management software platform is used for providing project personnel dynamic, project construction information and cost management information;
the river-crossing accessory management software platform is used for providing accessory inventory information and purchasing plan information;
the OA collaborative office software platform is used for providing a contact work order and a technical document.
Further, the operation and maintenance background comprises: the system comprises a platform operation and maintenance module, a data management module and a data analysis module; wherein:
the platform operation and maintenance module is used for maintenance, personnel management, role management and module management of platform operation;
the data management module is used for project management, form viewing and summarizing, task viewing and summarizing and report exporting;
and the data analysis module is used for carrying out statistical analysis on project progress, personal work efficiency and physical and trade information.
The utility model provides a shield constructs quick-witted service platform's framework based on little letter public number, include: a business layer, a platform layer and a deployment layer;
the service layer is used for realizing all functions of the platform;
the platform layer comprises a form engine, a rule engine, a process engine, a development engine, a BI engine and a database management tool;
the deployment layer comprises a Hadoop server, a Kafka server, a database server, a Web server, an acquisition server and a VPN router; the system comprises a Hadoop server, a Kafka server, a database server, a Web server and a collection server, wherein the Hadoop server, the Kafka server, the database server, the Web server and the collection server are all connected to a VPN router, the VPN router is connected to an outlet firewall, the WeChat server, the cloud server and terminal equipment are in communication connection with the VPN router through the outlet firewall through the Internet, and the outlet firewall is further connected with a core switch.
The utility model has the advantages that:
the utility model provides a shield constructs quick-witted service platform based on wechat public number, equipment information module can realize the real-time supervision of equipment tunnelling parameter, contains ability such as the collection, analysis, processing, analysis of data; the service information module is used for the client to submit service requirements, fault repair and suggestion suggestions to the staff end and automatically distribute the service requirements, fault repair and suggestion suggestions to the corresponding roles for butt joint; and the progress query module is used for querying the transaction progress condition of the submitted task, filling in the evaluation and the like. The commodity and trade information module can display commodity and trade information and submit demands; the news information module displays the latest information of industries and companies; in the task processing module, the staff can carry out butt joint processing on the requirements submitted by the client and examine and verify the data filled by the staff; the data filling module is used for filling various data by staff so as to facilitate the company to check and gather; and the customer service reminding module is used for inquiring and communicating with a company customer service specialist, and reminding important time nodes or event handling and the like.
The utility model provides a shield constructs quick-witted service platform based on believe public number a little, dig into data real-time supervision including the shield structure machine, the information communication of customer and company, an ray of personnel and managers communicate, integrate each platform data resource, establish the data pool, realize collection, letter sorting, the dispatch of data, alleviate staff's burden. Meanwhile, information can be conveniently and quickly transmitted among clients, companies and staff, and therefore service efficiency is improved.
Drawings
Fig. 1 is one of schematic structural diagrams of a shield tunneling machine service platform based on a wechat public number according to an embodiment of the present invention;
fig. 2 is a second schematic structural diagram of a shield tunneling machine service platform based on the wechat public number according to an embodiment of the present invention;
fig. 3 is a schematic structural diagram of an equipment information module according to an embodiment of the present invention;
fig. 4 is a schematic view of an operation method of the data reporting module according to an embodiment of the present invention;
fig. 5 is a schematic view of a business requirement flow provided by an embodiment of the present invention;
fig. 6 is an architecture diagram of a shield machine service platform based on the wechat public number provided by the embodiment of the present invention;
fig. 7 is a network topology diagram of a deployment layer according to an embodiment of the present invention.
Detailed Description
In order to make the objects, technical solutions and advantages of the present invention clearer, the following description will clearly describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention, and it is obvious that the described embodiments are some embodiments of the present invention, but not all embodiments. Based on the embodiments in the present invention, all other embodiments obtained by a person skilled in the art without creative work belong to the protection scope of the present invention.
Example 1
As shown in FIG. 1, the embodiment of the utility model provides a shield constructs quick-witted service platform based on believe public number a little, include: the system comprises a front end, an operation and maintenance background and an external interface; the front end is divided into a client and an employee end; the client and the employee end both comprise equipment information modules; the client also comprises a business information module and a progress query module, and the employee also comprises a task handling module and a data filling module; the external interface is used for connecting an external shield machine information platform; wherein:
the equipment information module is used for checking the bound shield machine data, and the shield machine data comprises shield machine identification information, shield machine records and shield machine excavation states;
the business information module is used for collecting tasks submitted by clients, wherein the tasks comprise business requirements, fault application requests and feedback suggestion;
the progress query module is used for querying the task progress of each task in the task handling module and evaluating the finished tasks in the task handling module;
the task processing module is used for distributing and processing the tasks sent by the business information module and auditing the data sent by the data filling module;
and the data filling module is used for acquiring information from the equipment information module and an external shield machine information platform and filling project data.
Example 2
As shown in fig. 2, an embodiment of the present invention further provides a shield tunneling machine service platform based on wechat public numbers, which is different from embodiment 1 in that the client and the employee end in the embodiment of the present invention further include an article and trade information module, a news information module, an auxiliary information module, and a customer service message module; wherein:
the commodity and trade information module is used for displaying commodity and trade accessory information so as to be inquired by a client and/or submit a commodity and trade information demand;
the news information module is used for checking news bulletin information of an industry company;
the auxiliary information module is used for platform use description, account data modification, shield knowledge learning, file downloading, service network information display and employee opinion collection;
the customer service message module is used for instant communication between the client and the staff and message reminding; the system comprises a message reminding unit and a customer service unit; the message reminding unit is used for reminding an account number auditing state, a task flow state, a fault reporting state, a notice and task information to be processed; and the customer service unit is used for inquiring and answering the questions through intelligent customer service.
Specifically, the "task flow state" is that a service related to an account reaches a certain progress, and reminds a user in a message, and the account user is not required to perform task flow related operations, that is, a notification message;
the "task waiting" is a step that a certain related business process reaches a user, the user is required to process the task, and the task waiting "can be directly started in a message for processing, namely, the task waiting" is a processing type message.
As an implementable manner, as shown in fig. 3, the device information module includes: the data acquisition and transmission unit, the data receiving and processing unit and the data storage and application unit; wherein:
the data acquisition and transmission unit is used for acquiring the data of the shield machine PLC by adopting KEPServerEX software, packaging the acquired data of the shield machine PLC by adopting a CFDC program and sending the packaged data to the data receiving and processing unit through the Internet;
the data receiving and processing unit is used for establishing data receiving service through the flash, cleaning the received data through the Hadoop platform and dividing the data into two parts, wherein one part of the data is directly stored in the HBase database, and the other part of the data is added to the Kafka data queue; the system configuration information read from the Redis database is combined, and Spark-streaming is adopted to perform statistical summary on the data in the Kafka data queue;
specifically, the system configuration information is an algorithm for detecting supplementary data prestored in a database, and the data transmitted back by the shield machine is detected and supplemented through the system configuration information, so that the correctness of the returned data is ensured; the system configuration information can be summarized and summarized according to system parameters and historical data of the conventional shield machine, and then compiled by combining functions of data detection, error correction and the like.
And the data storage and application unit is used for storing the data collected by the data receiving and processing unit in a database for query and access. The database is one of production data storage databases.
As an implementation manner, the external shield machine information platform includes: a production intelligent management software platform, a river-crossing accessory management software platform and an OA cooperative office software platform; wherein:
the production intelligent management software platform is used for providing project personnel dynamic, project construction information and cost management information;
the river-crossing accessory management software platform is used for providing accessory inventory information and purchasing plan information;
the OA collaborative office software platform is used for providing a contact work order and a technical document.
Specifically, as shown in fig. 4, the operation method of the profile filling module includes:
calling an equipment information module, inquiring and acquiring the tunneling state of the shield tunneling machine, and automatically generating equipment information; calling an interface of a production intelligent management software platform, inquiring and acquiring dynamic, project construction information and cost management information of project personnel, and automatically generating project information; calling an interface of an OA collaborative office software platform, and initiating a contact work order and/or downloading a technical document; calling an interface of a river-crossing accessory management software platform, and inquiring and acquiring accessory inventory and/or supplement purchase plan;
cleaning and sorting the data according to a set data acquisition rule, and then sending the data to a production information acquisition database at regular time;
thirdly, data are called from the production information acquisition database, are processed according to set data preprocessing rules and processing rules, and are sent to the production data storage database at regular time;
and fourthly, sending the processed data to each software platform and each terminal so that the terminal can display daily filled and reported data of the whole construction. For example, the comprehensive analysis results of the information such as the equipment information, the project information, the maintenance information, and the consumable information are displayed in the form of a table chart.
As an implementable embodiment, the operation and maintenance background comprises: the system comprises a platform operation and maintenance module, a data management module and a data analysis module; wherein:
the platform operation and maintenance module is used for maintenance, personnel management, role management and module management of platform operation;
the data management module is used for project management, form viewing and summarizing, task viewing and summarizing and report exporting;
and the data analysis module is used for carrying out statistical analysis on project progress, personal work efficiency and physical and trade information.
Specifically, the progress of the task flow is analyzed, so that the management layer is helped to manage the personal work efficiency and search for management problems; the project progress is subjected to statistical analysis, so that the construction progress can be mastered in real time, the reason can be searched, and the construction efficiency is improved finally; the statistics of the commodity trade information is convenient for companies to summarize easily-worn parts of the equipment, improves the design and manufacturing link problem of the equipment, and can be used as a partial standard for assessment of suppliers according to the statistical result.
Correspond foretell shield structure machine service platform based on little letter public number, the embodiment of the utility model provides a still provide a shield structure machine service platform's service method based on little letter public number, include: business requirement flow, data auditing flow and commodity and trade information flow;
as shown in fig. 5, the business requirement process includes:
after a micro credit user logs in a service platform, the service platform reads information of the micro credit user, and jumps to a client interface or an employee interface according to roles allocated to the user by a background;
if yes, executing step three; when the user skips to the employee side interface, whether the task handling module receives the task is judged; if yes, executing the step three;
specifically, the client can search the existing business of the company, perform fault declaration, fill suggestion suggestions and the like through the business information module; or submitting the commodity and trade requirements through the commodity and trade information module.
Thirdly, distributing the tasks through a task handling module;
specifically, after filling and submitting, a flow is formed on the platform, tasks can be automatically submitted to corresponding responsible persons, and each responsible person can distribute and sign the tasks through the WeChat platform and distribute the tasks to tracking and processing personnel; the processing personnel can receive the task reminding at the front end and then butt with the client to carry out the business process.
Fourthly, after the task is distributed, the task progress is fed back to the progress query module in real time;
specifically, in task handling, tracking instructions can be filled in real time at the employee side so that companies and clients can query the progress of work.
After the task is finished, setting the task as finished for the client to evaluate through the progress query module.
The business requirement process can be automatically uploaded to an OA collaborative office software platform to form a contact work order, and the process is recorded and stored.
The data auditing process comprises the following steps:
firstly, project establishment is carried out on a production intelligent management software platform;
specifically, the project is searched, and the filled-in data required by project selection is entered.
Filling the data through a data filling module, and submitting the filled data to a task handling module;
checking the filled data through a task handling module;
if the audit is passed, the filled data is stored in a database through the task handling module; if the verification is not passed, the filled data is returned to the initiator for refilling through the task handling module.
The commodity and trade information flow comprises the following steps:
reading commodity information on a river-crossing accessory management software platform in real time, and displaying the commodity information through an article and trade information module so that customers can inquire and/or submit article and trade demands through the article and trade information module;
specifically, the customer on-stock and trade information module uses the classification function to inquire information such as pictures, models, stocks, units and the like of commodities; the method comprises the steps that intention commodities are added by using a shopping cart function, and order information is submitted to a business department by using a price inquiry function;
the order information automatically generates a business requirement flow;
after the order information is confirmed, the service platform generates a purchasing plan on a river-crossing accessory management software platform for a purchasing department to purchase according to the purchasing plan;
specifically, after the client and the company complete discussion and contract signing, and order information is confirmed by business modification, the service platform automatically generates a purchasing plan in 'river crossing' software, and a purchasing department purchases.
And fourthly, after the purchase is finished, delivering the goods to the item address of the client, and setting the task as the finished task in the progress query module so that the client can evaluate the task through the progress query module. All information is automatically saved and filed.
Correspond foretell shield structure machine service platform based on little letter public number, the embodiment of the utility model provides a still provide a shield structure machine service platform's framework based on little letter public number, as shown in fig. 6, include: a business layer, a platform layer and a deployment layer;
the service layer is used for realizing all functions of the platform;
specifically, the method comprises the following steps: the system comprises a front end, an operation and maintenance background and an external interface; the specific functions of the front end, the operation and maintenance background and the external interface can refer to the embodiment of the shield machine service platform based on the WeChat public number, which is not described herein again.
The platform layer comprises a form engine, a rule engine, a process engine, a development engine, a BI engine and a database management tool;
the deployment layer comprises a local server and a cloud server; the system and the recent data are deployed on a local server, and the long-term storage data are deployed on a cloud server; the method specifically comprises the following steps: the system comprises a Hadoop server, a Kafka server, a database server, a Web server, an acquisition server and a VPN router; the network topology diagram of the deployment layer shown in fig. 7 is that the Hadoop server, the Kafka server, the database server, the Web server, and the collection server are all connected to a VPN router, the VPN router is connected to an egress firewall, the wechat server, the cloud server, and the terminal device are in communication connection with the VPN router through the egress firewall via the internet, and the egress firewall is further connected to a core switch.
Finally, it should be noted that: the above embodiments are only used to illustrate the technical solution of the present invention, and not to limit it; although the present invention has been described in detail with reference to the foregoing embodiments, it should be understood by those skilled in the art that: the technical solutions described in the foregoing embodiments may still be modified, or some technical features may be equivalently replaced; such modifications and substitutions do not depart from the spirit and scope of the present invention in its corresponding aspects.
Claims (6)
1. The utility model provides a shield constructs quick-witted service platform based on little letter public account which characterized in that includes: the system comprises a front end, an operation and maintenance background and an external interface; the front end is divided into a client and an employee end; the client and the employee end both comprise equipment information modules; the client also comprises a business information module and a progress query module, and the employee also comprises a task handling module and a data filling module; the external interface is used for connecting an external shield machine information platform; wherein:
the equipment information module is used for checking the bound shield machine data, and the shield machine data comprises shield machine identification information, shield machine records and shield machine excavation states;
the business information module is used for collecting tasks submitted by clients, wherein the tasks comprise business requirements, fault application requests and feedback suggestion;
the progress query module is used for querying the task progress of each task in the task handling module and evaluating the finished tasks in the task handling module;
the task processing module is used for distributing and processing the tasks sent by the business information module and auditing the data sent by the data filling module;
and the data filling module is used for acquiring information from the equipment information module and an external shield machine information platform and filling project data.
2. The WeChat public number-based shield machine service platform as claimed in claim 1, wherein the client and the employee further comprise an article and trade information module, a news information module, an auxiliary information module and a customer service message module; wherein:
the commodity and trade information module is used for displaying commodity and trade accessory information for a client to inquire and/or submit a commodity and trade demand;
the news information module is used for checking news bulletin information of an industry company;
the auxiliary information module is used for platform use description, account data modification, shield knowledge learning, file downloading, service network information display and employee opinion collection;
the customer service message module is used for instant communication between the client and the staff and message reminding; the system comprises a message reminding unit and a customer service unit; the message reminding unit is used for reminding an account number auditing state, a task flow state, a fault reporting state, a notice and task information to be processed; and the customer service unit is used for inquiring and answering the questions through intelligent customer service.
3. The WeChat public number-based shield machine service platform as claimed in claim 1, wherein the equipment information module comprises: the data acquisition and transmission unit, the data receiving and processing unit and the data storage and application unit; wherein:
the data acquisition and transmission unit is used for acquiring the data of the shield machine PLC by adopting KEPServerEX software, packaging the acquired data of the shield machine PLC and sending the packaged data to the data receiving and processing unit through the Internet;
the data receiving and processing unit is used for establishing data receiving service through the flash, cleaning the received data through the Hadoop platform and dividing the data into two parts, wherein one part of the data is directly stored in the HBase database, and the other part of the data is added to the Kafka data queue; the system configuration information read from the Redis database is combined, and Spark-streaming is adopted to perform statistical summary on the data in the Kafka data queue;
and the data storage and application unit is used for storing the data collected by the data receiving and processing unit in a database for query and access.
4. The WeChat public number-based shield tunneling machine service platform according to claim 1, wherein the external shield tunneling machine information platform comprises: a production intelligent management software platform, a river-crossing accessory management software platform and an OA cooperative office software platform; wherein:
the production intelligent management software platform is used for providing project personnel dynamic, project construction information and cost management information;
the river-crossing accessory management software platform is used for providing accessory inventory information and purchasing plan information;
the OA collaborative office software platform is used for providing a contact work order and a technical document.
5. The WeChat public number-based shield machine service platform as claimed in claim 1, wherein the operation and maintenance background comprises: the system comprises a platform operation and maintenance module, a data management module and a data analysis module; wherein:
the platform operation and maintenance module is used for maintenance, personnel management, role management and module management of platform operation;
the data management module is used for project management, form viewing and summarizing, task viewing and summarizing and report exporting;
and the data analysis module is used for carrying out statistical analysis on project progress, personal work efficiency and physical and trade information.
6. The utility model provides a shield constructs framework of quick-witted service platform based on little letter public account which characterized in that includes: a business layer, a platform layer and a deployment layer;
the service layer is used for realizing all functions of the platform;
the platform layer comprises a form engine, a rule engine, a process engine, a development engine, a BI engine and a database management tool;
the deployment layer comprises a Hadoop server, a Kafka server, a database server, a Web server, an acquisition server and a VPN router; the system comprises a Hadoop server, a Kafka server, a database server, a Web server and a collection server, wherein the Hadoop server, the Kafka server, the database server, the Web server and the collection server are all connected to a VPN router, the VPN router is connected to an outlet firewall, the WeChat server, the cloud server and terminal equipment are in communication connection with the VPN router through the outlet firewall through the Internet, and the outlet firewall is further connected with a core switch.
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111967822A (en) * | 2020-08-13 | 2020-11-20 | 中铁工程装备集团技术服务有限公司 | WeChat public number-based shield machine service platform, service method and framework |
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Cited By (1)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111967822A (en) * | 2020-08-13 | 2020-11-20 | 中铁工程装备集团技术服务有限公司 | WeChat public number-based shield machine service platform, service method and framework |
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