CN203761458U - Interactive type automatic voice response system - Google Patents
Interactive type automatic voice response system Download PDFInfo
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- CN203761458U CN203761458U CN201420078606.2U CN201420078606U CN203761458U CN 203761458 U CN203761458 U CN 203761458U CN 201420078606 U CN201420078606 U CN 201420078606U CN 203761458 U CN203761458 U CN 203761458U
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Abstract
The utility model brings forward an interactive type automatic voice response system provided with a reservation center part, wherein a plurality of user ends are connected with the reservation center part, the reservation center part is connected with a plurality of terminals, reservation information is initiated by the user ends, the reservation information is received by the reservation center part, the reservation information is processed by an automatic audio message module of the reservation center part, voice call requests are generated, telephone threads are occupied through a call module, an automatic out dialing module is in communicating connection with the terminals, and order confirmation information sent out by the terminals are sent to the user ends by a feedback part. Fully automatic, rapid and low-cost interactive communication between users and a merchant can be realized.
Description
Technical field
The present invention relates to a kind of voice response system, particularly a kind of interactive automatic voice response system.
Background technology
Along with the fast development of the Internet, ecommerce is for all trades and professions are brought technological innovation.People, in the time carrying out ecommerce, usually can use interactively answering system, make to carry out between client and trade company quick, convenient, effectively link up.
In interactive response system, what generally adopt now is integrated management system and manual telephone system.For example, while reservation in dining room, the normal TMS(Terminal Management System that adopts) terminal management integrated system (referring to Fig. 1), in the time that user places an order, by reservation system automatically and the TMS system communication of trade company, the operating personnel of businessman can directly see the order of generation in its TMS system.But the problem that TMS system exists is: the management system that current Ge Jia trade company on the market adopts, i.e. and TMS system, brand is a lot, if do integrated docking by family, thereby causes development cost too high; Not every trade company all has TMS system, thereby cannot cover whole trade companies; Also need businessman one by one to dispose, cause implementation cost too high.And manual telephone system (referring to Fig. 2), employing be after reservation system is received user's order, dial trade company's phone by contact staff to confirm, then input system, and notify user by note or webpage.But the problem of manual telephone system is: need a large amount of personnel to participate in, be difficult to rapid answer and large capacity extension, its human cost and management difficulty are all very high.
Utility model content
The problems referred to above that occur in order to solve above-mentioned existing interactive response system, the utility model proposes a kind of interactive automatic voice response system, it has realized between user and trade company automatically, fast, mutual communication cheaply.
The utility model proposes a kind of interactive automatic voice response system, it has booking centre portion, and multiple user sides are connected with booking centre portion, and booking centre portion is connected with multiple terminals; Described user side is initiated subscription information, and described booking centre portion receives described subscription information; The automatic sound information module of described booking centre portion is processed described subscription information, generates voice call request; Take telephone line by calling module, and communicate and be connected with described terminal by automatic outbound module; The acknowledgement of orders information of described terminal being sent by feedback section sends to described user side.
Wherein said automatic sound information module is carried out text analyzing and burst processing by described subscription information by TTS server by order processing module, by calling pronunciation data corresponding in speech buffer storage module, the call request of synthetic speech.
The calling module of described automatic sound information module, detects for the communication line of system, and takies idle communication line.The described communication line taking for needs locks, take finish described communication line is carried out to release.
The automatic outbound module of described automatic sound information module, the communication line taking according to described calling module is called out described terminal, transmit the call request of described user side by multi-media control system, and the information of described terminal input is formed to described acknowledgement of orders information.
Described feedback section is notified described user side by one or more compound modes of note, mobile phone A PP message, website message, call request.Described terminal is telephone set; Described user side is mobile phone or computer.Described booking centre portion also has the one or more of Customer Service Department, TMS Account Dept.
By interactive automatic voice response system of the present utility model, enter threshold very low, only requiring has phone can enter system, and nearly all businessman can meet.The whole process of this system, concerning businessman, answers the call exactly, and then according to voice message button, therefore acceptance level is very high, and the threshold that accesses this system is very low.Realize full-automation, can be extending transversely fast, very low of marginal cost; Because whole process is all system processing, substantially without manual intervention, therefore can expand fast. the construction of system belongs to disposable R&D costs, when follow-up amount is promoted, only need to promote corresponding server, and therefore marginal cost is very low.
Brief description of the drawings
Fig. 1 integrated management system work schematic diagram;
Fig. 2 manual telephone system work schematic diagram;
The structure chart of Fig. 3 interactive automatic voice response system;
Embodiment
Interactive automatic voice response system of the present utility model, illustrates its structure below in conjunction with Fig. 3, has multiple user sides 1 and is connected with booking centre portion 2.Be connected with terminal 3 by booking centre portion 2, send to terminal 3 the acknowledgement of orders data that sequence information receiving terminal 3 send, and these acknowledgement of orders data are stored in the data memory module 4 of booking centre portion 2.Booking centre portion 2 also has feedback section 5, for the acknowledgement of orders data notification of terminal 3 is arrived to multiple user sides 1.
Wherein this booking centre portion 2 has automatic sound information module 6, the situation that wherein order processing module 7 is asked user side 1, according to the ticket reserving time of order, shops's information, order details, the dynamic process such as the answered the call period of shops's configuration generate the call request that needs outer calling telephone.In this processing module 7, there is TTS server and speech buffer storage module, the reservation sequence information that TTS server is initiated user side 1, carry out text analyzing and burst processing, and call the pronunciation data corresponding to various words of speech buffer storage module stores, the call request of synthetic speech form.
By calling module 8 complete call telephone lines, be connected with terminal 3 phones by automatic outbound module 9, by acquisition module 10, the acknowledgement of orders data of terminal 3 are stored in data memory module 4.
The call request that this calling module 8 is initiated according to user side 1, the communication thread state of detection system, takies for idle available communication circuit, and with this call request, this communication line is locked, and prevents the detection repeatedly of other call requests.Particularly, this calling module 8 carries out the one or more outgoing call requests of choosing that continue according to the trunk line of current free time and the current phone situation of dialing phone and dials, when the maximum number of trunk is that n(n is natural number), the concurrent quantity of dialing is necessarily less than or equal to n; Safeguard a current outgoing call list of numbers of calling, each phone can only have a trunk line dialing simultaneously, has avoided dialing mutually between multithreading the situation that the line is busy that causes; The phone of having dialed outward locks, and avoids this event repeatedly to be processed by other circuit.
The communication thread that automatic outbound module 9 provides according to calling module 8 is carried out the outer calling terminal 3 of dialling, terminal 3 can be telephone set, terminal 3 is connected after this calling, automatic outbound module 9 will be passed through multi-media control system, for example sound pick-up outfit transmits the call request that described user side 1 is initiated, and playing alert tones guiding terminal input key, form acknowledgement of orders information.This acknowledgement of orders information exchange is crossed to acquisition module 10 to be treated to acknowledgement of orders data and to be stored in data memory module 4.
In the time that this booking centre portion 2 processes the request of arbitrary user side 1, all generation request event record is stored in data memory module 4, this user side 1 of mark is in which handling process by this request event record, call out the phone of which terminal 3, and the particular content of call request etc., when the call request of this user side has obtained after the acknowledgement of orders data of terminal 3, to in this request event record, provide and finish mark, notify calling module 8 to discharge the communication thread of this request call locking simultaneously, communication thread is carried out to release.
When feedback section 5 occurs finishing mark in this request event record, acknowledgement of orders data notification, to this user side 1, is generally adopted to note, mobile phone A PP message and website message etc., individual cases meeting is called another call request and is notified user side 1.
Booking centre portion 2 also has Customer Service Department and TMS Account Dept, can realize and the docking of existing answering system.
Specifically describe the workflow of this interactive automatic voice response system below:
User side can be mobile phone or computer, forms subscription information by the portal view related services such as mobile phone A PP, PC browser or mobile phone browser input;
After user side places an order, this reservation order circulates in this interactive automatic voice response system:
System, according to setting, can go to Customer Service Department by this order, and TMS merchant system or automatic sound information module are processed;
In the time that automatic sound information module is processed, by processing the call request generating, call terminal 3 by automatic outbound module 9, notice order demand, trade company can represent to accept or refusal order by button; If run into, the line is busy, and phone is not answered etc., and system can redial automatically according to logic;
If circulation to Customer Service Department, is viewed relevant untreated order in the respective interface of Customer Service Department by contact staff, can implement manually to call trade company;
If adopt TMS merchant system, the system of terminal is docked with this interactive automatic voice response system, can, directly by order is updated in commerce system, realize Confirmation of Orders.This TMS merchant system can be both third-party autonomous system, and having again can be pos and pad application system etc.
After order processing finishes, transmission corresponding information is given to user side by this interactive automatic voice response system; Can adopt note, the internal information etc. of standing, can realize if desired and automatically call Give user side.
The present invention's application is not limited to above-mentioned enumerated property, and all improvement and conversion to these technology all should belong in the claimed scope of the present invention.
Claims (9)
1. an interactive automatic voice response system, is characterized in that: have booking centre portion, multiple user sides are connected with booking centre portion, and booking centre portion is connected with multiple terminals; Described booking centre portion receives the subscription information that described user side is initiated, and it is characterized in that: the automatic sound information module of described booking centre portion is processed described subscription information, generates voice call request; Take telephone line by calling module, and communicate and be connected with described terminal by automatic outbound module; The acknowledgement of orders information of described terminal being sent by feedback section sends to described user side.
2. interactive automatic voice response system according to claim 1, it is characterized in that, described automatic sound information module is carried out text analyzing and burst processing by described subscription information by TTS server by order processing module, by calling pronunciation data corresponding in speech buffer storage module, the call request of synthetic speech.
3. interactive automatic voice response system according to claim 1, is characterized in that, the calling module of described automatic sound information module detects for the communication line of system, and takies idle communication line.
4. interactive automatic voice response system according to claim 3, is characterized in that, the calling module of described automatic sound information module, the described communication line taking for needs locks, take finish described communication thread is carried out to release.
5. interactive automatic voice response system according to claim 3, it is characterized in that, the automatic outbound module of described automatic sound information module, the communication thread taking according to described calling module is called out described terminal, transmit the call request of described user side by multi-media control system, and the information of described terminal input is formed to described acknowledgement of orders information.
6. interactive automatic voice response system according to claim 1, is characterized in that, described feedback section is notified described user side by one or more compound modes of note, mobile phone A PP message, website message, call request.
7. interactive automatic voice response system according to claim 1, is characterized in that, described terminal is telephone set.
8. interactive automatic voice response system according to claim 1, is characterized in that, described user side is mobile phone or computer.
9. interactive automatic voice response system according to claim 1, is characterized in that, described booking centre portion also has the one or more of Customer Service Department, TMS Account Dept.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201420078606.2U CN203761458U (en) | 2014-02-24 | 2014-02-24 | Interactive type automatic voice response system |
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| Application Number | Priority Date | Filing Date | Title |
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| CN201420078606.2U CN203761458U (en) | 2014-02-24 | 2014-02-24 | Interactive type automatic voice response system |
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| CN203761458U true CN203761458U (en) | 2014-08-06 |
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| CN201420078606.2U Expired - Lifetime CN203761458U (en) | 2014-02-24 | 2014-02-24 | Interactive type automatic voice response system |
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Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106486120A (en) * | 2016-10-21 | 2017-03-08 | 上海智臻智能网络科技股份有限公司 | Interactive voice response method and answering system |
| CN108735220A (en) * | 2018-04-11 | 2018-11-02 | 四川斐讯信息技术有限公司 | A kind of language learning intelligent earphone, intelligent interactive system and man-machine interaction method |
| CN111885273A (en) * | 2020-07-24 | 2020-11-03 | 南京易米云通网络科技有限公司 | Man-machine cooperation controllable intelligent voice outbound method and intelligent outbound robot platform |
-
2014
- 2014-02-24 CN CN201420078606.2U patent/CN203761458U/en not_active Expired - Lifetime
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN106486120A (en) * | 2016-10-21 | 2017-03-08 | 上海智臻智能网络科技股份有限公司 | Interactive voice response method and answering system |
| CN106486120B (en) * | 2016-10-21 | 2019-11-12 | 上海智臻智能网络科技股份有限公司 | Interactive voice response method and answering system |
| CN108735220A (en) * | 2018-04-11 | 2018-11-02 | 四川斐讯信息技术有限公司 | A kind of language learning intelligent earphone, intelligent interactive system and man-machine interaction method |
| CN111885273A (en) * | 2020-07-24 | 2020-11-03 | 南京易米云通网络科技有限公司 | Man-machine cooperation controllable intelligent voice outbound method and intelligent outbound robot platform |
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Granted publication date: 20140806 |
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| CX01 | Expiry of patent term |