CN203104490U - Housekeeper broadband self-service system - Google Patents
Housekeeper broadband self-service system Download PDFInfo
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- CN203104490U CN203104490U CN 201220322976 CN201220322976U CN203104490U CN 203104490 U CN203104490 U CN 203104490U CN 201220322976 CN201220322976 CN 201220322976 CN 201220322976 U CN201220322976 U CN 201220322976U CN 203104490 U CN203104490 U CN 203104490U
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- maintenance
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Abstract
The utility model discloses a housekeeper broadband self-service system, which comprises a broadband self-service server, a broadband maintenance server, a broadband log server, a telecommunication interface server and a speed measurement server. The broadband maintenance server, the broadband log server, the telecommunication interface server and the speed measurement server are correspondingly connected with the broadband self-service server through broadband. In the application of the housekeeper broadband self-service system, the broadband self-service server is used to build a bridge between an attend expert and a broadband user. With the adoption of the housekeeper broadband self-service system, the broadband user can apply for remote maintenance directly to ask the attend expert to carry out remote maintenance on a client computer while no request call is required, so that maintenance cost is low, and customer satisfaction is improved.
Description
Technical field
The utility model relates to a kind of broadband service system, relates in particular to a kind of house keeper broadband self-help serving system that is applicable to telecommunications industry.
Background technology
The whether good expansion that is directly connected to telecommunication service of broadband user's use perceptibility, along with the high speed development of broadband network, broadband user's scale sharply expands, and the broadband obstacle has become the bottleneck of broadband development.The broadband fault is divided into circuit software systems fault (comprising the local side obstacle) and user computer fault.Because present circuit software systems detection system is comparative maturity, therefore, the processing of circuit software systems fault is very efficient, according to statistics, in the obstacle ratio that the broadband user declares, circuit software systems fault accounts for less than more than 15%, 85% being the client computer glitch.Therefore, say accurately that the processing of client computer glitch has become the bottleneck that the restriction telecommunications industry is greatly developed the broadband user.At present, because the complexity that the client computer glitch is handled is higher, owing to never have good way head it off, cause maintenance cost can not to be in any more again, customer satisfaction is not high.
Summary of the invention
The purpose of this utility model provides a kind of house keeper broadband self-help serving system that is applicable to telecommunications industry with regard to being in order to address the above problem.
The utility model is achieved through the following technical solutions above-mentioned purpose:
The utility model comprises broadband Self-Service device, broadband maintenance server, broadband log server, telecommunication interface server and the server that tests the speed, and described broadband maintenance server, described broadband log server, described telecommunication interface server and the described server that tests the speed are connected by the broadband is corresponding with described broadband Self-Service device respectively.
Particularly, described broadband Self-Service device comprises self-service management server in broadband and telecommunications private server, described broadband maintenance server is connected with the self-service management server in described broadband respectively with described broadband log server, and described telecommunication interface server is connected with described telecommunications private server respectively with the described server that tests the speed.
Described telecommunication interface server comprises telecommunications Radius server, telecommunications 10000 O﹠Ms/comprehensive adjusting system server, telecommunications ODS/CRM server and telecommunications tent accounting server.RADIUS is the abbreviation of Remote Authentication Dial In User Service, is the remote customer dialing authentication system; ODS (Operational Data Store) is an optional part in the data warehouse architecture, ODS possesses the Partial Feature of data warehouse and the Partial Feature of OLTP system, and it is " subject-oriented, integrated, current or approaching current, the continuous variation " data; CRM (Customer Relationship Management) is customer relation management.
The beneficial effects of the utility model are:
When the utility model is used, utilize Self-Service device in broadband to set up a bridge block between expert and the broadband user attending a banquet, utilize the utility model, the broadband user can directly apply for remote maintenance, the request expert that attends a banquet carries out the remote maintenance of client computer, do not need additionally to make a phone call to ask,, improved customer satisfaction so maintenance cost is cheap.
Description of drawings
Fig. 1 is a network architecture diagram of the present utility model.
Embodiment
The utility model is described in further detail below in conjunction with accompanying drawing:
As shown in Figure 1, the utility model comprises broadband Self-Service device 4, broadband maintenance server 1, broadband log server 2, telecommunication interface server 3 and the server 7 that tests the speed, broadband Self-Service device 4 comprises self-service management server 5 in broadband and telecommunications private server 6, broadband maintenance server 1 and broadband log server 2 respectively with the self-service management server in broadband 5 by broadband connection, telecommunication interface server 3 and test the speed server 7 respectively with telecommunications private server 6 by broadband connection; Telecommunication interface server 3 comprises telecommunications Radius server 10, telecommunications 10000 O﹠Ms/comprehensive adjusting system server 11, telecommunications ODS/CRM server 12 and telecommunications tent accounting server 13.There is shown three broadband maintenance servers 1 and three servers 7 that test the speed.
The self-service management server 5 in above-mentioned broadband is used for being responsible for distributing the application request different with coordinates user; Telecommunications private server 6 is used for being connected with telecommunication interface server 3; Broadband maintenance server 1 is main be responsible for and user and engineer between transfer of data in the maintenance process; All log informations (comprising voice, textcommunication, engineer's operation note etc.) of user's remote service are in charge of and are preserved to broadband log server 2; The server 7 that tests the speed is responsible for user's request of testing the speed of local zone; Telecommunication interface server 3 is used for getting access to corresponding information by the interface of telecommunication opening.
As shown in Figure 1, during application, broadband user 9 application remote maintenances, operation such as authenticate, test the speed all will be carried out resource allocation and answer by broadband Self-Service device 4.Attend a banquet expert 8 of broadband is responsible for the remote maintenance request of maintenance customers' application, and in time the client computer to broadband user 9 carries out remote diagnosis and maintenance, and does not need broadband user 9 to make a phone call in addition, has improved efficient.
Claims (3)
1. house keeper broadband self-help serving system, it is characterized in that: comprise broadband Self-Service device, broadband maintenance server, broadband log server, telecommunication interface server and the server that tests the speed, described broadband maintenance server, described broadband log server, described telecommunication interface server and the described server that tests the speed are connected by the broadband is corresponding with described broadband Self-Service device respectively.
2. house keeper according to claim 1 broadband self-help serving system, it is characterized in that: described broadband Self-Service device comprises self-service management server in broadband and telecommunications private server, described broadband maintenance server is connected with the self-service management server in described broadband respectively with described broadband log server, and described telecommunication interface server is connected with described telecommunications private server respectively with the described server that tests the speed.
3. house keeper according to claim 1 broadband self-help serving system is characterized in that: described telecommunication interface server comprises telecommunications Radius server, telecommunications 10000 O﹠Ms/comprehensive adjusting system server, telecommunications ODS/CRM server and telecommunications tent accounting server.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201220322976 CN203104490U (en) | 2012-07-05 | 2012-07-05 | Housekeeper broadband self-service system |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 201220322976 CN203104490U (en) | 2012-07-05 | 2012-07-05 | Housekeeper broadband self-service system |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CN203104490U true CN203104490U (en) | 2013-07-31 |
Family
ID=48855862
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CN 201220322976 Expired - Fee Related CN203104490U (en) | 2012-07-05 | 2012-07-05 | Housekeeper broadband self-service system |
Country Status (1)
| Country | Link |
|---|---|
| CN (1) | CN203104490U (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104320289A (en) * | 2014-11-18 | 2015-01-28 | 成都远为天胜科技有限公司 | System with automatic network failure recovery function |
| CN104333471A (en) * | 2014-11-18 | 2015-02-04 | 成都远为天胜科技有限公司 | Remote-control broadband fault maintaining method |
| CN104333472A (en) * | 2014-11-18 | 2015-02-04 | 成都远为天胜科技有限公司 | Remote-control broadband fault maintaining system |
-
2012
- 2012-07-05 CN CN 201220322976 patent/CN203104490U/en not_active Expired - Fee Related
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN104320289A (en) * | 2014-11-18 | 2015-01-28 | 成都远为天胜科技有限公司 | System with automatic network failure recovery function |
| CN104333471A (en) * | 2014-11-18 | 2015-02-04 | 成都远为天胜科技有限公司 | Remote-control broadband fault maintaining method |
| CN104333472A (en) * | 2014-11-18 | 2015-02-04 | 成都远为天胜科技有限公司 | Remote-control broadband fault maintaining system |
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Legal Events
| Date | Code | Title | Description |
|---|---|---|---|
| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CP01 | Change in the name or title of a patent holder |
Address after: 610000, No. 10, No. 6, building D, Tianfu District, Chengdu hi tech Zone, Sichuan, 1004 Patentee after: Chengdu far Software Co., Ltd. Address before: 610000, No. 10, No. 6, building D, Tianfu District, Chengdu hi tech Zone, Sichuan, 1004 Patentee before: CHENGDU YUANWEI TIANSHENG TECHNOLOGY CO., LTD. |
|
| CP01 | Change in the name or title of a patent holder | ||
| CF01 | Termination of patent right due to non-payment of annual fee |
Granted publication date: 20130731 Termination date: 20200705 |
|
| CF01 | Termination of patent right due to non-payment of annual fee |