CN202488489U - Unified communication service trusteeship platform - Google Patents
Unified communication service trusteeship platform Download PDFInfo
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- CN202488489U CN202488489U CN2012200589154U CN201220058915U CN202488489U CN 202488489 U CN202488489 U CN 202488489U CN 2012200589154 U CN2012200589154 U CN 2012200589154U CN 201220058915 U CN201220058915 U CN 201220058915U CN 202488489 U CN202488489 U CN 202488489U
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Abstract
The utility model relates to a unified communication service trusteeship platform, comprising a communication access and application server group, a client-side multipoint unified communication gateway and a communication network which communicates the communication access and application server group with the client multipoint unified communication gateway, wherein the communication access and application server group comprises an access switch which is in data communication with the communication network, a communication gateway and a media gateway; and the client side unified communication gateway comprises universal client-side communication software and a universal multi-network interface. Compared with the conventional realization mode, the unified communication service trusteeship platform can realize multiple communication services of an enterprise switchboard, faxes, professional audio and video conferences, a call center, instant messaging and the like and professional cooperative office application systems, can effectively help enterprises integrate the existing services in an industrial chain and can greatly improve the information flow effect of enterprises in e-business.
Description
Technical field
The utility model relates to computer communication field, relates in particular to the professional hosted platform of a kind of enterprise converged communication.
Background technology
Large scale construction along with the Communication in China basic network; Domestic communication network and Internet service environment near or reach advanced world standards; But most of medium-sized and small enterprises of China are because self fund and technical strength are limited, and informatization still stays in the primary stages such as simple telephone receiving, website propaganda and mail service.
The communication system of enterprise generally still adopts traditional PBX (Private Branch Exchange at present; The user class switch) or Centrex (virtual Private Branch Exchange PBX) link to each other with PSTN (public telecommunication network); Realize voice communication; But based on the voice communication system function singleness of conventional switch, enterprise is difficult in and realizes on the existing platform such as business such as calling transfer, videoconference, voice mail, telephonographs.Though the intelligent network business that operator provides can partly satisfy these demands, most of medium-sized and small enterprises are difficult to bear these professional high use costs usually.In order to address these problems, medium and small enterprise also attempts carrying out based on many application of the Internet and mobile radio communication the information communication of enterprise, like IM (Instant Message, instant messaging), note, voice mail, intelligent facsimile etc.Yet these application all are operated on the different platforms, mostly are isolated each other tools of communications, use different communication protocol, have the intercommunication problem each other, also do not have general application interface, do not integrate well.Obviously, the communication efficiency of this pattern is low, and the telephone network of enterprise and data network construction and use do not have organic combination, forms system resource waste.
The main flow telecom operators in the whole world and equipment vendor are the core direction of professional and technical development one after another with the converged communication scope of business at present.Wherein, Cisco (Cisco), Avaya telecommunication apparatus manufacturers such as (Avayas) are devoted to make up professional basic platform such as intelligent IP (Internet Protocol, the agreement that interconnects between the network) voice, audio/video conference based on self hardware platform advantage; The standard software platform of converged communication is then puted forth effort to make by IBM and Microsoft; Like the Microsoft Office Communications platform of Microsoft and the Lotus Sametime platform of IBM, Email, voice, instant message, video conference can be building up in the system in customer-centric.In addition, company such as Siemens, Alcatel Lucent, domestic middle Xinghe Huawei has released the product and the solution of converged communication also in positive follow-up; Cell phone manufacturer such as Motorola, Nokia is also in positive regard converged communication The Application of Technology.
In general, present converged communication product and platform solution still concentrate on towards the business development that solves operator and the application demand of large and medium-sized enterprise, lack product and solution to the medium-sized and small enterprises practical application request.The communication service that operator provides is difficult to satisfy the diversified individual demand of numerous medium-sized and small enterprises; Be directed against part IP-PBX (the Internet Protocol-Private Branch Exchange of enterprise application on the market; IP-based user class switch) product adopts the converged communication technology; Through the Internet existing voice network of enterprise and data network are combined; On the basis of satisfying enterprise's traditional voice exchange, form intelligentized enterprise communication and use, like business such as long-distance intelligent route, videoconference, fax through internet, unified message, voice mail, calling transfer.But these product prices are high, as far as medium-sized and small enterprises, this means that very high disposable transformation and upgrade cost drops into and professional technical maintenance requirement, has improved the use threshold of medium-sized and small enterprises.
For vast medium-sized and small enterprises; The more important thing is how on enterprise's existing communication environmental basis; With converged communication technology and IT application in enterprises technology; Organically blend like CRM (Customer Relationship Management) and coelectron commercial affairs, reliable, low-cost communication system of specialty and informatization resolve scheme are provided, and are not only a unified communications platform that forms by hardware platform, software and other system's simple syndication.
Therefore; Research and development can be satisfied the particularly demand of medium-sized and small enterprises of enterprise; Can integrating speech sound, the command, control, communications, and information construction total solution of service such as Email, instant message, audio/video conference, ecommerce be collaborative, to enterprise practice thrift operation cost, increasing work efficiency has important practical significance.
The utility model content
The technical problem that the utility model will solve provides a kind of through the professional entrusted management model of SAAS as system platform; Make the user with as required, the mode that is prone to expansion obtains enterprise's resource requirement, realizes the professional hosted platform of converged communication low-cost, flexible configuration.
The utility model solves above-mentioned technical problem through such technical scheme:
Provide a kind of converged communication professional hosted platform; It comprises communication access and application server cluster, client multiple spot converged communication gateway; And the communication network that both is connected intercommunication; Communication inserts and application server cluster comprises and access switch, communication gate and the WMG of communication network data UNICOM that client converged communication gateway comprises general client communication software, general multi-network interface.
As a kind of improvement, communication network is a system for cloud computing.
As a kind of improvement, communication inserts and application server cluster also comprises multi-protocols fusion treatment server, medium processing server, application server, synergetic office work application server, system's operation management server, database and document storage server.
As a kind of improvement, multi-protocols fusion treatment server, medium processing server, application server, synergetic office work application server, system's operation management server, database and document storage server interconnect through LAN.
As a kind of improvement, client converged communication gateway comprises one or more modules in phone, fax, transfer of data, sound (looking) meeting frequently, call center, voice mail, the instant messaging.
Compared with prior art, the utlity model has following advantage: by the professional hosted platform of converged communication, medium-sized and small enterprises can be realized integrated communication and collaborative business ability convenient, rapidly.Compare with traditional implementation; Medium-sized and small enterprises only need the input of 30-40% just can have the numerous communication services such as audio/video conference, call center, instant messaging of company telephone exchange, fax, specialty and CRM (the Customer Relationship Management of specialty; Be customer relation management) etc. the synergetic office work application system, realize between the team of enterprise and accessible communication and cooperation between enterprise and the client.Simultaneously, more can help enterprise to integrate the existing business in the industrial chain effectively, promote the information flow effect in the Enterprise's Electronic Commercial significantly.
Description of drawings
Fig. 1 is the system architecture diagram of the utility model communication service hosted platform;
Fig. 2 is the communication access of the utility model communication service hosted platform and the Organization Chart of application server cluster.
Embodiment
Specify the embodiment of the utility model below in conjunction with accompanying drawing.
The professional hosted platform of the converged communication that the utility model discloses is realized numerous application services such as phone, fax, transfer of data, audio/video conference, call center, instant messaging on a network platform.The succession telecommunications network NGN (Next Generation Network, following network from generation to generation) and the enterprise converged communication of IMS (IP Multimedia Subsystem, IP multimedia system) protocol architecture professional and technology mode is professional.With system platform as a kind of service; Professional entrusted management model design deployment system through SAAS (Software as a service software is promptly served); The user with as required, the mode that is prone to expansion obtains professional required resource, realizes flexibly technical solution cheaply.
Fig. 1 is the systematic functional structrue figure of the professional hosted platform 10 of the utility model converged communication, mainly comprises communication access and application server cluster 11, client multiple spot converged communication gateway 12, and both are carried out the communication network 13 that data connect.
As shown in Figure 2; Communication inserts and application server cluster 11 comprises: access switch 111, communication gate 112, WMG 113, multi-protocols fusion treatment server 114, medium processing server 115, application server 116, synergetic office work application server 117, system's operation management server 118, database 119 and document storage server 120; Wherein, multi-protocols fusion treatment server 114, medium processing server 115, application server 116, synergetic office work application server 117, system's operation management server 118, database 119 and document storage server 120 can interconnect through LAN 121.
Client converged communication gateway 12 can comprise general client communication software, general multi-network interface, trustship service application software etc.
Above-mentioned communication network 13 supports the data and the speech synthesis of fixed network, mobile network, the Internet, cable television network to insert alternately; Multiple terminal such as supporting telephone, mobile phone, computer is inserted; Allow the user to dispose the circuit route.Satisfied the demand of many network insertions.
Multi-protocols fusion treatment server 114 has been realized the classification processing function of various protocols; System has possessed converged communication business function and modules such as phone, fax, transfer of data, sound (looking) meeting frequently, call center, voice mail, instant messaging; Realize business application templates such as the polytype CRM of enterprise; Support the self-defining template secondary development of enterprise, realize professional installation, registration, configuration and the use of enterprise self-determining selection; Support client's query communication expense report, instant management and control communication cost.
Based on the communication integration technology under the NGN system; To H.248/Megaco, SIP, BICC, SIGTRAN, H.323, on the agreement further investigation bases such as JAIN API, HTTP XML, planning system under multi-network environment is that the unified information interaction of core is regular with the Session Initiation Protocol; Confirm that professional hosted platform 10 agreements of converged communication merge the package interface technical standard that inserts; Confirm the technical scheme of the professional hosted platform 10 of converged communication aspect the conversion of Business Stream information such as text, voice, video, data and stream media information, compression, storage, realize embedding the support of interaction of multimedia information in many network insertions and the enterprise collaborative business application.
The utility model has used signaling conversion and control technology; Specific as follows: SIP (Session Initiation Protocol; Session initiation Protocol) be one of multimedia communications system framework agreement of formulating of IETF (Internet Engineering Task Force, the Internet engineering duty group), it is a text based application layer control protocol; Be independent of underlying protocol, be used to set up, revise and stop both sides or the Multimedia session in many ways on the IP network.The professional hosted platform of converged communication will be that core is unified the information interaction rule with the Session Initiation Protocol, solve the signaling conversion and control problem that H.323 waits agreement and SIP.
The utility model has also used multimedia information stream processed compressed and Quality Control Technology; Specific as follows: there are phenomenons such as the intrinsic time delay of network, packet loss, shake in packet switching; For realizing high quality multimedia communication, the rational Application of voice, data and video compression and transmission technology is crucial.To realize quality control through code rate, coding yardstick adaptability and network QoS (Quality of Service, the service quality) safeguards technique of audio frequency and video to multimedia information stream.Adopt RSVP (Resource Reservation Protocol) agreement to come the priority of guarantee information stream, adopt random noise detection technique and weighting technique to avoid network congestion, ensure the information interaction quality.
On the basis of communication multi-protocols and multimedia integration technology, under the NGN system, adopt the hosted-type system architecture of cloud computing design philosophy to realize.Specifically comprise:
1. formulate Module Division and interface specification between professional hosted platform 10 alternations of bed of converged communication, application layer, supporting layer, the data Layer;
2. on communication inserts, realize supporting the mode of FXO, E1/T1 and ip voice access, confirm the adaptive operation technique standard of signaling of many network insertions;
3. the information interaction api interface that the support multitask is opened under multi-network environment and the dynamic data base interfacing of standard;
4. the design framework of system's authentication, system business, fault management, Service Management, statistical analysis;
5. confirm system's cloud computing implementation model and design system " cloud " access-in management platform, the Governance framework that design is relevant.
Cloud computing is a research of communication and computer realm and uses focus.From cloud computing implementation model, Enterprise Information Resources packaged type, s operation control center set up, aspects such as " cloud " access platform is built, the service of IT application in enterprises typical application start with the professional hosted platform entire system of design converged communication framework.
The system platform architecture design is planned as follows: on management server, set up " cloud " s operation control center; On communication and media server, set up " cloud " passage control centre; Data operation design " cloud " data operation interface through the hosted-type application service; The computing implantation client gateways and the subscription client computer that take needs mass communication processing resource and media information processing resource are handled, and carry out system management through passage control and s operation control.This makes the utilance of the professional hosted platform resource of converged communication significantly promote than legacy system, makes the professional hosted platform user of converged communication can enjoy the low-cost advantage of " cloud " to the full.In addition; The professional hosted platform user of converged communication is when realizing enterprise's Local or Remote mobile office service deployment easily; The combination as required of business function be can realize through the enterprise application mould plate technique of autonomy-oriented, information and the data processing and the storage localization of enterprise-essential realized.
CTI (Computer Telephony Integration; The compunication integrated technology) technology be at first with computer technology application in telephone system; Automatically the signaling information in the phone is discerned processing; And connect through setting up relevant speech channel, and transmit predetermined recording file, switching calling etc. to the user.Present CTI technological leapfrogging computer technology and telecommunication technology two big fields not only will be handled traditional call voice, and will be handled the information medium of other forms such as comprising fax, Email.Typical services mainly contains Interaction Voice Response, call center system, value-added service, message system, IP phone etc.
The CTI technology is to realize an important application technology of enterprise converged communication.The CTI integrated technology of trustship type is accomplished the organic integration of the application server of cti server, multi-protocol gateway, large database and other distributed frames, to satisfy the demand of business such as enterprise implemented with low cost call center.
The emphasis of the professional hosted platform collaborative business technology of converged communication is that typical application such as enterprise collaborative office, CRM are analyzed and researched; Seek " versatility ", " universality " and the enterprise of collaborative business application binding site, design the sector application template that all kinds of medium-sized and small enterprises are suitable for " personalization " and " differentiation " actual demand; Can be the organic integration of company telephone exchange, note system, fasystem, voice mail, call center, instant messaging, Email, the issue of enterprise web site information, webpage data services such as " click-to-dial " and enterprises ' industry application.
At present, difficulties such as the informatization of Small and Medium Enterprises in China generally is faced with and lacks of capital, information-based talent shortage, most informationization construction of SMEs still are in the more original application stage.Medium-sized and small enterprises to specialty reliably, communication system and information-based total solution demand are very urgent cheaply.Pass through the utility model; Be expected to not only aspect converged communication and enterprise collaborative Electronic Business Technology to realize that key technology breaks through, and can make following enterprise have brand-new, integrated converged communication synergetic office work informatization integrative solution that use, that can realize convenient flexible deployment.This will reduce the threshold of medium-sized and small enterprises implementation informationization greatly, improve and link up efficient, saving communication cost, promote the enterprises comprehensive competitiveness, and informatization has important practical significance to Small and Medium Enterprises in China.
The potential application units of the professional hosted platform of the utility model converged communication comprise all kinds of medium-sized and small enterprises, government or public institution and middle and small scale office space.The correlation technique of the research and application achievements are applied in the sme informatization construction, have higher economic results in society and commercial value.Economic benefit is mainly reflected in two aspects, and the income from sales of product and enterprise use the cost that this system practiced thrift.The income from sales aspect; Support the professional hosted platform of converged communication of 200 userbases to estimate that single cover market price is 1,500,000; According to the demand and the scale of Small and Medium Enterprises in China informatization, sold 30 covers in 1 year by conservative estimation and calculate, will form 4,500 ten thousand yuan income from sales every year.Applying of the professional hosted platform of converged communication aspect the entreprise cost saving; Not only can significantly practice thrift the nonrecurring cost input in early stage of the communication and the informatization of enterprise; Improve the communication line utilance, the use cost that more can effectively reduce enterprise communication and information service is more than 30%.
By the professional hosted platform of converged communication, medium-sized and small enterprises can be realized integrated communication and collaborative business ability convenient, rapidly.Compare with traditional implementation; Medium-sized and small enterprises only need the input of 30-40% just can have the numerous communication services such as audio/video conference, call center, instant messaging of company telephone exchange, fax, specialty and CRM (the Customer Relationship Management of specialty; Be customer relation management) etc. the synergetic office work application system, realize between the team of enterprise and accessible communication and cooperation between enterprise and the client.Simultaneously, the professional hosted platform of converged communication more can help enterprise to integrate the existing business in the industrial chain effectively, promotes the information flow effect in the Enterprise's Electronic Commercial significantly.
In a word; Those skilled in the art will be appreciated that; Above execution mode only is to be used for explaining the utility model, and is not the qualification that is used as the utility model, as long as within the connotation scope of the utility model; The equivalence of being done with above-mentioned execution mode is modified or variation, all should include in the protection range of putting down in writing in claims of the utility model.
Claims (5)
1. the professional hosted platform of a converged communication; It comprises communication access and application server cluster, client multiple spot converged communication gateway; And the communication network that both is connected intercommunication; It is characterized in that: communication inserts and application server cluster comprises and access switch, communication gate and the WMG of communication network data UNICOM that client converged communication gateway comprises general client communication software, general multi-network interface.
2. the professional hosted platform of converged communication according to claim 1, it is characterized in that: communication network is a system for cloud computing.
3. the professional hosted platform of converged communication according to claim 1, it is characterized in that: communication inserts and application server cluster also comprises multi-protocols fusion treatment server, medium processing server, application server, synergetic office work application server, system's operation management server, database and document storage server.
4. the professional hosted platform of converged communication according to claim 3, it is characterized in that: multi-protocols fusion treatment server, medium processing server, application server, synergetic office work application server, system's operation management server, database and document storage server interconnect through LAN.
5. the professional hosted platform of converged communication according to claim 1 is characterized in that: client converged communication gateway comprises one or more modules in phone, fax, transfer of data, sound (looking) meeting frequently, call center, voice mail, the instant messaging.
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| CN2012200589154U CN202488489U (en) | 2012-02-22 | 2012-02-22 | Unified communication service trusteeship platform |
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| CN2012200589154U CN202488489U (en) | 2012-02-22 | 2012-02-22 | Unified communication service trusteeship platform |
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Cited By (8)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103269408A (en) * | 2013-05-20 | 2013-08-28 | 四川智行电子科技有限公司 | Converged communication system |
| CN103581295A (en) * | 2013-09-27 | 2014-02-12 | 华数数字电视传媒集团有限公司 | Mobile integration client side system based on multi-service multi-network framework |
| CN103763443A (en) * | 2014-01-26 | 2014-04-30 | 武汉四方汇动科技有限公司 | Mobile customer service system and method aggregating multiple communication modes |
| CN105049323A (en) * | 2015-06-05 | 2015-11-11 | 中国电力科学研究院 | Intelligent power network unified information communication system and method based on IPv6 technology |
| CN105117893A (en) * | 2015-07-15 | 2015-12-02 | 北京市燃气集团有限责任公司 | Cooperative office information system |
| CN109922046A (en) * | 2019-01-30 | 2019-06-21 | 广东腾一科技有限公司 | A kind of data receiving-transmitting system and method |
| CN112751842A (en) * | 2020-12-25 | 2021-05-04 | 广东南方新媒体科技有限公司 | High-performance instant messaging method |
| CN115550321A (en) * | 2022-11-29 | 2022-12-30 | 联通(广东)产业互联网有限公司 | Communication open system with hierarchical decoupling and fusion opening |
-
2012
- 2012-02-22 CN CN2012200589154U patent/CN202488489U/en not_active Expired - Lifetime
Cited By (12)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103269408A (en) * | 2013-05-20 | 2013-08-28 | 四川智行电子科技有限公司 | Converged communication system |
| CN103269408B (en) * | 2013-05-20 | 2016-08-24 | 四川智行电子科技有限公司 | A kind of converged communication system |
| CN103581295A (en) * | 2013-09-27 | 2014-02-12 | 华数数字电视传媒集团有限公司 | Mobile integration client side system based on multi-service multi-network framework |
| CN103581295B (en) * | 2013-09-27 | 2016-08-17 | 华数数字电视传媒集团有限公司 | A kind of Mobile Convergence FTP client FTP based on multi-service multi-network framework |
| CN103763443A (en) * | 2014-01-26 | 2014-04-30 | 武汉四方汇动科技有限公司 | Mobile customer service system and method aggregating multiple communication modes |
| CN103763443B (en) * | 2014-01-26 | 2016-08-17 | 武汉四方汇动科技有限公司 | The mobile customer service system of a kind of many communication modes polymerization and method |
| CN105049323A (en) * | 2015-06-05 | 2015-11-11 | 中国电力科学研究院 | Intelligent power network unified information communication system and method based on IPv6 technology |
| CN105049323B (en) * | 2015-06-05 | 2019-04-05 | 中国电力科学研究院 | Smart grid unified information communication system and method based on a kind of technology by IPv6 |
| CN105117893A (en) * | 2015-07-15 | 2015-12-02 | 北京市燃气集团有限责任公司 | Cooperative office information system |
| CN109922046A (en) * | 2019-01-30 | 2019-06-21 | 广东腾一科技有限公司 | A kind of data receiving-transmitting system and method |
| CN112751842A (en) * | 2020-12-25 | 2021-05-04 | 广东南方新媒体科技有限公司 | High-performance instant messaging method |
| CN115550321A (en) * | 2022-11-29 | 2022-12-30 | 联通(广东)产业互联网有限公司 | Communication open system with hierarchical decoupling and fusion opening |
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Legal Events
| Date | Code | Title | Description |
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| C14 | Grant of patent or utility model | ||
| GR01 | Patent grant | ||
| CX01 | Expiry of patent term | ||
| CX01 | Expiry of patent term |
Granted publication date: 20121010 |