CN201057558Y

CN201057558Y - Multimedia service system

Info

Publication number: CN201057558Y
Application number: CNU2006201545425U
Authority: CN
Inventors: 邓斌涛
Original assignee: Individual
Current assignee: Individual
Priority date: 2006-12-08
Filing date: 2006-12-08
Publication date: 2008-05-07
Anticipated expiration: 2016-12-08

Abstract

The utility model relates to a multimedia service system which comprises a computer and a central database in a service center and a machine providing the multimedia information inquiry service to users in the service scene; the service center is provided with a communication terminal connected with the central database and the computer, and the communication terminal can communicate with a user communication terminal through a communication network; the service center and the machine are respectively provided with a data communication module and connected with a data communication network for data exchange through the data communication module. The utility model has the advantages of that the users can conveniently load characters, voices, images and other multimedia information produced by the multimedia information service system to their mobile phones or PDA in order to reduce the operation cost of the system.

Description

Multi-media service system

[technical field]

The utility model relates to a kind of multi-media service system that service is provided in conjunction with telecommunication technology.

[background technology]

With the touch-screen be representative multi-media informations ervice system its intuitively, advantage has obtained to use widely easily.

The present following shortcoming of multi-media informations ervice system ubiquity: the guest is difficult to remember the data that obtains from multi-media informations ervice system.

The outfit printer can partly solve and remedy this shortcoming, but has the problem that maintenance workload is big, cost is high simultaneously.

[summary of the invention]

The utility model discloses a kind of can with the multi-media service system of user interaction, can allow the user easily the query contents that multi-media informations ervice system generated be downloaded on its mobile phone or the PDA.

Multi-media service system comprises computing machine, the central database of service centre, at the on-the-spot machine that the multimedia information inquiry service is provided to the client of service.Service centre is provided with the communication terminal that can be connected with computing machine with central database, and this communication terminal can be communicated by letter with user communication terminal by communication network; Service centre and MMS (Multimedia Message Service) machine are respectively arranged with data communication module, and they insert a data communication network by this data communication module and carry out data interaction.

Described data communication network can be special-purpose (as wireless networks such as 2.5G, 3G, 4G) or common network (as Internet, the operation ICP/IP protocol); Corresponding data communication module can be wired or wireless network interface card.

The central database of multi-media service system comprises multimedia service device database and customer data base; The multimedia service device data-base recording has the numbering of multimedia messages machine, the address in data communication network; Customer data base record the model of user communication terminal ID, communication terminal or its support data layout and user's last time selected information send mode, service regulation and several storage space identifiers; Wherein the storage space identifier can be the voip identifiers of e-mail address, instantaneous communication system.

Described user communication terminal can be respectively mobile phone, landline telephone, PC, WAP mobile phone or PDA; The communication terminal of described service centre can be respectively mobile phone and landline telephone Short Message Service Platform (adopting short message communication agreements such as SMPP, CMPP, SGIP), USSD service platform (adopting the USSD service agreement), telephone contact center platform (adopting CTI and IVR technology), e-mail server (adopting STMP and POP3 agreement), Internet access device (ICP/IP protocol).

The pairing storage space of described communication terminal can be respectively the identifier of e-mail address or instantaneous communication system.

Between the communication terminal of user's communications terminal and service centre, can carry out data interaction with one or more communication modes of dialing among special clothes telephone number, IVR, short message, USSD, WAP, the BREW; Described short message can be character message, voice SMS and image note.

The computing machine of described service centre is connected (procotol of employing can be TCP/IP, IPX/SPX etc.) with Internet or intranet, this computing machine can send to information pairing e-mail address of communication terminal or the pairing storage space of instantaneous communication system identifier.

A kind of multimedia service method operates in above-mentioned multi-media service system; May further comprise the steps:

(a) the MMS (Multimedia Message Service) machine can send to multimedia messages user's communicating terminal or storage space to user prompt when the client provides service, output multimedia messages, and exports the physical signalling that contains the multimedia service event identifier; This physical signalling contains the information of this machine of addressing at least, and the unique identifier that contains this multi-media events information of addressing in this machine; This unique identifier is generated automatically by the MMS (Multimedia Message Service) machine, and identifier and corresponding multimedia messages are write the media event database;

(b) described user communication terminal sends the communication terminal of addressing multimedia service event identification data to service centre by communication network;

(c) service centre is after its communication terminal is received the multimedia service event identification data, the MMS (Multimedia Message Service) machine data storehouse at retrieval service center, obtain its address,, the multimedia service event identification data is transmitted to the MMS (Multimedia Message Service) machine by data communication network;

(d) after the MMS (Multimedia Message Service) machine receives the multimedia service event identifier, analyze this Service events sign; If Service events sign contains the multimedia messages event ID, then retrieve media event database in this machine with identifier, extract corresponding multimedia messages as the multimedia messages that returns; If it contains the information of this machine of addressing, then the multimedia messages of exporting with this machine is as the multimedia messages that returns; The MMS (Multimedia Message Service) machine sends to service centre with the pointer of multimedia messages or multimedia messages or the filename of multimedia messages by data communication network;

(e) after the multimedia messages that the MMS (Multimedia Message Service) machine returns was received by service centre, the communication terminal by service centre sent to the user's communications terminal by communication network with multimedia messages;

(f) if record the pairing storage space of user communication terminal in the customer data base, then computing machine or the MMS (Multimedia Message Service) machine by service centre sends to the pairing storage space of this communication terminal with media information.

(a) the MMS (Multimedia Message Service) machine is when the client provides service, output multimedia messages, and the prompting user can send to multimedia messages user's communicating terminal or storage space;

(b) the MMS (Multimedia Message Service) machine is after the request of receiving the user, and the prompting user imports its communicating terminal number or storage space identifier, and accepts user's input;

(c) the MMS (Multimedia Message Service) machine sends to service centre with user's communicating terminal number or the pointer of storage space identifier, multimedia messages or multimedia messages or the filename of multimedia messages etc.;

(d) after the multimedia messages that the MMS (Multimedia Message Service) machine returns was received by service centre, the communication terminal by service centre sent to the user's communications terminal by communication network with multimedia messages;

(e) if customer requirements sends to its storage space with multimedia messages, then the computing machine of service centre or MMS (Multimedia Message Service) machine send to multimedia messages the storage space of appointment;

Further may further comprise the steps:

(a) service centre or MMS (Multimedia Message Service) machine be after the request of receiving the user, with the customer data base at user's communicating terminal number retrieval service center;

(b) if there is this user's data, then obtain the model of its communication terminal or its support data layout and user's last time selected information send mode and storage space identifier, and be prompted to the user, ask its affirmation or modification;

(c) if there is no this user's data is initiatively inquired model or the data layout of its support and the send mode of the selected information of prompting user of its communication terminal of user, storage space identifier;

(d) the MMS (Multimedia Message Service) machine is accepted user's input, and sends to service centre; Service centre charges to this or the updating user data storehouse;

(e) service centre or MMS (Multimedia Message Service) machine form the multimedia messages of the communicating terminal that returns to the user according to the data layout of user's communications terminal models or its support.

The identification data of described media event can be: the format string of telephone number, note incoming end slogan and appointment or bar code or two-dimensional bar code, USSD format string, e-mail address, URL address.

Described user communication terminal sends the communication terminal of media event identification data to service centre by communication network, is to dial after the designated telephone number according to prompt tone input medium event identification data by mobile phone or landline telephone; Perhaps dial special clothes telephone number, this telephone number contains the information of the communication terminal and the media event of addressing service centre; Perhaps dial the USSD service number, this USSD service number contains the information of the communication terminal and the media event of addressing service centre; Perhaps send the communication terminal of short message to described service centre, described short message can be character message, voice SMS and image note; Perhaps by send an email to e-mail server as the WAP mobile phone of user communication terminal or PC as described service centre communication terminal.

The computing machine of service centre is according to the service regulation that sets in advance setting and the customer data base, select following among the two one or its combination to give the user: (a) to send multimedia messages to the user's communications terminal, (b) send multimedia messages to the pairing storage space of this communication terminal with information feedback;

Described transmission multimedia messages is to the user's communications terminal, be to utilize communication terminal information to be sent to the user's communications terminal, send with a kind of or its combination in mobile phone or fixed line short message, USSD, internet, artificial speech, automatic speech, the E-mail mode by communication network; Described short message can be character message, voice SMS and image note.

The described pairing storage space of communication terminal that sends to is that computing machine or the MMS (Multimedia Message Service) machine by service centre sends to pairing e-mail address of this communication terminal or instantaneous communication system identifier with information.

Described media service method, further comprising the steps of: the communication terminal by service centre receives query requests by call transmit-receive platform, SMS (short message service) transmit-receive platform, USSD gateway, Internet Server, E-mail receiver/send platform, telephone contact center platform, and sends Query Result information to the communication terminal that sends query requests in identical or different mode.

The beneficial effects of the utility model are, the user can be easily downloads to multimedia messagess such as the literal that multi-media informations ervice system generated, sound, image on its mobile phone or the PDA.Save paper, reduced the operating cost of system.

[description of drawings]

Fig. 1 is a system architecture of the present utility model.

Fig. 2 is the structural drawing of the utility model embodiment.

[embodiment]

Hereinafter in conjunction with the accompanying drawings, describe the utility model in detail.

As shown in Figure 1, system comprises service centre and at least one MMS (Multimedia Message Service) machine.

Communication terminal that service centre includes computing machine, central database, can communicate by letter with user communication terminal by communication network (this communication terminal can be respectively mobile phone and landline telephone Short Message Service Platform, USSD service platform, telephone contact center platform, e-mail server, Internet access device) and data communication module.

Service centre can carry out two-way mutual with the user's communications terminal by communication terminal.

At the on-the-spot machine that the multimedia information inquiry service is provided to the client that is provided with of service, machine is provided with data communication module.

Service centre and MMS (Multimedia Message Service) machine insert a data communication network by data communication module and carry out two-way data interaction.

Fig. 2 is a preferred embodiment, is applicable to the application in the enterprise-wide, as hotel, airport etc.As shown in Figure 2, service centre comprises computing machine, central database, SMS port that is connected with computing machine and MMS port, and the computing machine of service centre inserts intranet (operation ICP/IP protocol) by wired network adapter.Be provided with wired network adapter on the MMS (Multimedia Message Service) machine, insert intranet and service centre and carry out data interaction.

System also comprises user's mobile phone, and user's mobile phone is mutual by mobile communications network and service centre.

The user inquires about on the MMS (Multimedia Message Service) machine, behind the result of acquisition satisfaction, according to the prompting of MMS (Multimedia Message Service) machine, sends the SMS port of note request to service centre; Service centre is mutual according to the addressing information and the MMS (Multimedia Message Service) machine of note, extracts corresponding data (as picture), sends to the user by SMS or MMS port.

Claims

1. multi-media service system, the computing machine, the central database that comprise service centre, at the on-the-spot machine that the multimedia information inquiry service is provided to the client of service, it is characterized in that, service centre is provided with the communication terminal that can be connected with computing machine with central database, and this communication terminal can be communicated by letter with user communication terminal by communication network; Service centre and MMS (Multimedia Message Service) machine are respectively arranged with data communication module, and they insert a data communication network by this data communication module and carry out data interaction.

2. multi-media service system according to claim 1 is characterized in that, described user communication terminal can be respectively mobile phone, landline telephone, PC, WAP mobile phone or PDA; The communication terminal of described service centre can be respectively mobile phone and landline telephone Short Message Service Platform, USSD service platform, telephone contact center platform, e-mail server, Internet access device; The pairing storage space of described communication terminal can be respectively the identifier of e-mail address or instantaneous communication system.

3. multi-media service system according to claim 1 is characterized in that, described data communication network is cable network or wireless network, and corresponding data communication module is wired or wireless network interface card.