CN1913553A - Method for accepting ordered call and its device - Google Patents
Method for accepting ordered call and its device Download PDFInfo
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- CN1913553A CN1913553A CN 200510091876 CN200510091876A CN1913553A CN 1913553 A CN1913553 A CN 1913553A CN 200510091876 CN200510091876 CN 200510091876 CN 200510091876 A CN200510091876 A CN 200510091876A CN 1913553 A CN1913553 A CN 1913553A
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Abstract
This invention discloses a method and a device for receiving and processing booking telephones, in which, the method includes: registering the booking phone number of a customer in advance and the customer address and correlated promised information, applying for CND service for the booking service phone to utilize the CND function to look over the number and find out the customer address and correlated information. This invented device is a computer application system, which receives a calling number and enquires the customer information data base to get the information of the frequent customer.
Description
Technical field
The present invention relates to a kind of method and device thereof that utilizes the telecommunication service accepting ordered call, refer in particular to a kind of method and device thereof that utilizes the incoming call display business to accept the sequence call of making house calls.
Background technology
At present, a lot of families of China drink drummed pure water, and water supply side send the water service to the doorstep for the frequent visitor provides to reserve by phone.The method of accepting frequent visitor's sequence call before the water supply square mesh generally includes following steps: off-hook receives calls, and requires the client that customer number is provided in the conversation and send the water time, send the water number amount, searches customer address and relevant information according to customer number.For this reason, water supply side numbers in advance each client, each client's customer number is had nothing in common with each other, and write down customer address and relevant information according to customer number.
The major defect of said method is, water supply side need manually receive calls, and every day, the phone amount was very big, and work is therefore simple to be repeated, dry as dust, makes mistakes easily; The client then need search at every turn and provide customer number to water supply side, and all need provides sending the water time, sending the information of water number amount and so on, also than bothering of basically identical to waters supply side at every turn.
Same problem occurs on the bottled gas.Air feed side provides the service of supplying gas to the doorstep of reserving by phone for the frequent visitor.Accept the method for frequent visitor's sequence call before the air feed square mesh even it would be better water supply side.For example, though the client of reservation incoming call is the frequent visitor, some air feed side still wants off-hook to receive calls, and requires the client that customer address and relevant information are provided.
Same problem occurs in the logistics business such as EMS and other express mail deliveries.Mail service is collected to the doorstep for the frequent visitor provides to reserve by phone by delivery side.Though be frequent visitor's reservation incoming call, though always deliver a small amount of express mail, some delivery side still wants off-hook to receive calls, and requires the client that customer address and relevant information are provided.
Though these phenomenons occur in different business fields, but a common ground is arranged all: service provider makes house calls for the frequent visitor provides to reserve by phone, no matter the client of reservation incoming call is frequent visitor or unfamiliar guest, also no matter the frequent visitor preengages whether the content of incoming call is similar often, the method that service provider accepts frequent visitor's sequence call at present all is that off-hook receives calls usually, require the client to provide customer number, perhaps require the client that customer address and relevant information directly are provided so that search customer address and relevant information according to customer number.Here, this paper indication service provider is that water supply side, air feed side, delivery side etc. provide the businessman that reserves by phone and make house calls.The major defect that service provider accepts the method for frequent visitor's sequence call at present is: need manually receive calls, the frequent visitor then is pestered beyond endurance.
In fact, along with the arriving of information-intensive society, the integrated application of several information should solve the major defect that service provider accepts the method for frequent visitor's sequence call at present well.Service provider is necessary to upgrade technologies, and and then improves service level.
At present, China's communication network is quite flourishing, and telecommunication service is constantly released in response to the market demand.All trades and professions are used telecommunication service and have been solved a lot of technical barriers.
Particularly, speech business in recent years, data service, short message service, internet service etc. are blending constantly, and fixed service, mobile service constantly mix, and new application, new business emerge in an endless stream especially.Particularly caller identification business can allow be subjected to before words side receives calls, and just can see calling party's telephone number in advance.
For new telecommunication service is provided, particularly so-called IN service, China has built a large amount of intelligent platform (also have be referred to as voice platform), has built a plurality of intelligent networks especially on a large scale.The technology that adopts also is varied, the CTI technology is arranged, so-called platform technology is arranged, and intelligent network technology is also arranged.Some equipment, for example the mobile intelligent net equipment of China Mobile links to each other with existing communication network by digital junction, Signaling System Number 7, becomes service node important in the network, can provide a lot of business for a lot of users in the very big zone; Some equipment, 168 for example early stage business intelligence platforms link to each other with existing communication network by digital junction, ISDN PRI, become the service node in the network, can be for some business is provided in certain zone; Some equipment also, adopt so-called CTI technology, computer+(voice, signaling) integrated circuit board, link to each other with existing communication network by subscribers feeder, as the terminal equipment in the network, can be for some business (certainly, the CTI technology also can provide trunk interface) be provided in certain zone on a small scale, for example certain airplane flight inquiry hot line just can adopt the CTI technology; Now, by the internet, even a simple network station equipment, as long as the SP of short message receiving-transmitting business is provided on connecting, also can externally provide the business of note class.Computer connects goes up mobile modulator-demodulator, also can receive and dispatch note at present.
Obviously, provide with a kind of telecommunication service, alternative technology scheme and corresponding apparatus have got more and more, and these technology are comparative maturity all.In the telecommunication service field, the most difficult innovation should be to find new service application market, and the method invention that often causes other field new is used in telecommunication service in new application market.
Summary of the invention
In order to solve better that service provider in the method accept the sequence call of making house calls at present need manually receive calls and the client also needs to converse even all need to search troublesomely the major defect of customer number at every turn, the invention provides that a kind of service provider does not need manually to receive calls and the frequent visitor does not need to report customer number yet, implement simple and easy to do, operation cost is cheap and the client uses the make house calls method of sequence call of very simple and direct accepting.
The present invention also provides a kind of device, is used for the helping service merchant automatically to utilize the present invention to accept the method for the sequence call of making house calls to make house calls so that provide.
The technical scheme of technical solution problem of the present invention is: provide a kind of service provider to accept the method for the sequence call of making house calls, it comprises step: register the telephone number that the client is used for preengaging in advance and correspondingly register customer address and relevant appointed information, in advance with subscription services calling application caller identification telecommunication service, utilize incoming call display function check the telephone number of reservation incoming call, according to the telephone number searching customer address and the relevant appointed information of reservation incoming call.
The present invention further improves and is: the frequent visitor preengages incoming call ring time when longer, when perhaps the telephone number of reservation incoming call is not registered at the service provider place, the reservation incoming call can be selected manually directly to answer by service provider, also can select to preengage incoming call and transfer to other phones pedestrian worker that goes forward side by side and answer, by linking up so that the specific requirement of clearly making house calls with customer voice by phone no-reply call transfer service.
The present invention further improves and is: service provider utilizes the incoming call display business to check after the telephone number of reservation incoming call, if the incoming call client is the frequent visitor, if do not converse with the client, if the phone of incoming call can receive note, service provider can send the feedback note to incoming call, shows that service provider has has accepted client's sequence call.
Wherein, for the telephone number that the client is used for preengaging, same telephone number can only write down a customer address and relevant appointed information in advance.Therefore, though need not force, preferably mobile phone, the client of home phone number, client's special use can special-purpose office telephones for the telephone number that the client of family is used for preengaging.Obviously, generally speaking, the telephone number that the corporate client is used for preengaging can be the telephone number of the said firm's office usefulness.Easy to use for the client, same client can register one or more telephone number that is used for preengaging.
Wherein, the telephone number that is used for preengaging for the client writes down relevant appointed information in advance, can comprise the time agreement of making house calls, the content of making house calls agreement.For the agreement of the time of making house calls, certain time period after can arranging to reserve by phone is with interior (as reserving by phone back 1 hour in), between certain time period on the date of also can arranging to reserve by phone (as 12:00-13:00 at noon), or the like.
Wherein, when checking the telephone number of reservation incoming call, can utilize the incoming call display function of subscription services phone, thereby can select not incoming call answering.
Wherein, so-called " the reservation incoming call is longer ring time ", service provider can select a time span to be used for " longer " defined, as long as this time span is in the ring time limit of telecommunication service regulation.For example, service provider can think that 3 pairing durations of ring are exactly " the reservation incoming call is longer ring time ".Certainly, if service provider selects will preengage to send a telegram here by phone no-reply call transfer service to transfer to other phones pedestrian worker that goes forward side by side and answer, so, so-called " the reservation incoming call is longer ring time " is exactly the defined phone no response of phone no-reply call transfer service time span.
Device provided by the invention is a kind of computer application system, by connecting the existing communication network, and cooperate with the existing communication network, can realize that the present invention accepts the method for the sequence call of making house calls, and is characterized in that: this device has interface and the function that receives calling number from existing communication network; This device has a customer information database, the corresponding relation between the telephone number that be used for setting up, storage, maintain customer is used for preengaging and customer address and the relevant appointed information; This device comprises the steps: at least professional to trigger, collects calling number, searches in customer information database whether the calling number that just received is arranged in the telephone number that the client is used for preengaging, determines with calling number corresponding client address and relevant appointed information, according to lookup result outputting calling number and corresponding customer address and relevant appointed information, Business Processing end according to lookup result a complete calling place flow process of incoming call.
The present invention further improves and is: this device has an interface that sends note, accept client's sequence call after, can be used for sending the feedback note to the client, show that service provider has has accepted client's sequence call.
The present invention further improves and is: this device has an interface that sends note, after accepting client's sequence call, can be used for sending note, include indication informations such as this client's telephone number, address, the content of making house calls, time to the field force of service provider.
Wherein, in " according to lookup result outputting calling number and corresponding customer address and relevant appointed information " this step, the way of output can be a screen display, also can be printer prints, or the like.Certainly, if lookup result is this calling number not in the customer database, the content of output will reflect this lookup result naturally.
Wherein, as required, this device can expand the most basic above-mentioned call flows of incoming call.For example, before " Business Processing end " step, can increase steps such as " timer timing ", " prompting of sounding during timer expired is so that the artificial incoming call answering of staff ", " prompting of sounding in the time of can not finding calling number in customer information database is so that the artificial incoming call answering of staff ".The function that these steps that increase realize is: when reservation incoming call ring time was longer, when perhaps the telephone number of reservation incoming call was not registered at the service provider place, the reservation incoming call can be selected manually directly to answer by service provider.The method of accepting the sequence call of making house calls that the expansion call flows can make apparatus of the present invention realize is more perfect, makes in same incoming call, both can support to accept automatically, can support again manually to accept.
Wherein, if this device has the interface mode that sends note, its interface mode can be directly to be connected by corresponding signaling method with short message networks such as the SMS network of certain or a plurality of telecommunication network operators, " Personal Handyphone System " short message network, landline telephone short message networks so, also can be by one or more indirect connection the in internet and the said short message network, can also be directly outwards to send note, and these communication terminals that are used for sending note can be from same communication network or a plurality of communication network by one or more communication terminals.The communication terminal of said here transmission note can be various types of mobile modulator-demodulators (Modem), mobile phone etc. usually.
Wherein, if this device has the interface mode that sends note, so, its interface mode both can be used for the client is sent the feedback note, also can be used for to the field force of service provider transmission work indication note.
Compared with prior art, the invention has the beneficial effects as follows: adopt method of accepting the sequence call of making house calls disclosed in this invention, the frequent visitor only need put through Service Phone, if there is not interim specific (special) requirements, the frequent visitor does not need to enter talking state, and more not needing provides so-called encoder client or other information that is difficult to remember by conversation, can serve reservation yet, it is laborsaving to save worry, easily simple.Utilize device disclosed in this invention, the reservation incoming call can make working environment harassed by telephone bell by the automatic aid in treatment of computer, service provider does not need manually to answer the frequent visitor and preengages incoming call when inessential, can use manpower and material resources sparingly in a large number, work efficiency can significantly improve, and error rate can significantly reduce.Particularly, the existing communication charge rule predetermining of China is not conversed and is disregarded expense, like this, utilize method of accepting the sequence call of making house calls disclosed in this invention, in fact the phone that does not enter talking state during the customer phone reservation can all be free for initiator and recipient.Certainly, the sequence call of making house calls of method and device thereof accept to(for) the present invention are perfect slightly, and service provider just can according to circumstances, both can accept the reservation incoming call automatically in same reservation incoming call, can manually accept the reservation incoming call again.It is to have accomplished to utilize the computer software method to replace the daily loaded down with trivial details things sex work of artificial treatment that the present invention has more than, the main novel part of the present invention is, the incoming call display business has been applied among the business of accepting ordered call dexterously, service provider is not received calls just accepted frequent visitor's sequence call, reformed need the receive calls method of the sequence call of accepting the frequent visitor of service provider, the present invention is a kind of purposes invention.
Description of drawings
Fig. 1 is that the present invention accepts the first execution mode customer information database that is adopted in the method for the sequence call of making house calls
Fig. 2 is that the present invention accepts the schematic flow sheet that the frequent visitor reserves by phone in the method for the sequence call of making house calls
Fig. 3 is the hardware system pie graph of apparatus of the present invention first execution mode
Fig. 4 is the hardware system pie graph of apparatus of the present invention second execution mode
Fig. 5 is that the hardware of apparatus of the present invention the 3rd execution mode is connected, cooperates schematic diagram with the existing communication network
Fig. 6 is the call flows figure of apparatus of the present invention first execution mode
Fig. 7 is the call flows figure of apparatus of the present invention second execution mode
Embodiment
Here, introduce three execution modes of apparatus of the present invention: first execution mode, second execution mode, the 3rd execution mode.
See also Fig. 1, Fig. 1 is that the present invention accepts the first execution mode customer information database 100 that is adopted in the method for the sequence call of making house calls.Apparatus of the present invention first execution mode, second execution mode, the 3rd execution mode all have a customer information database 100, telephone number 101 that be used for setting up, storage, maintain customer is used for preengaging and the corresponding relation between client's appointed information 102.
Client's off-hook is put through after the subscription services phone, and apparatus of the present invention first execution mode, second execution mode, the 3rd execution mode enter the call flows to the reservation incoming call respectively.At first, collect calling number.Then, the work that apparatus of the present invention first execution mode, second execution mode, the 3rd execution mode will be done just all is, in device, in " telephone number 101 that the client is used for preengaging " field of customer information database 100, search whether there is above-mentioned calling number.If exist, apparatus of the present invention first execution mode, second execution mode, the 3rd execution mode are just all showing content in " telephone number 101 that the client the is used for preengaging " field in the respective record and the content in " client's appointed information 102 " field, are printing on printer on the display.Like this, incoming call client's address and the time that need make house calls and content just can have been known by service provider.
As shown in Figure 1,2 clients totally 3 records have been registered in the customer information database 100 at present.The telephone number that first client is used for preengaging is 26520909, its appointed information is " rooms 204, theatre; 1 hour with 1 barrel of inner water-supply ", the telephone number that second client is used for preengaging has two, be respectively 32277000 and 13823619200, its appointed information is " sending 2 barrels in water between the rooms 804, theatre, 8 point-9 ".
For example, as shown in Figure 1, a present calling enters apparatus of the present invention first execution mode, and this device result that collects the digits is that calling number is 26520909.In " telephone number 101 that the client is used for preengaging " field of customer information database 100, search whether there is above-mentioned calling number 26520909, the result exists.Like this, this device shows, prints the content of respective record: reservation incoming call 26520909, and agreement " rooms 204, theatre, 1 hour with 1 barrel of inner water-supply ", like this, service provider just knows that the incoming call client stays in rooms 204, theatre, need be at 1 hour with 1 barrel of inner water-supply.
In like manner, as shown in Figure 1, if second client puts through Service Phone with 32277000 or 13823619200, calling enters apparatus of the present invention first execution mode, and so, incoming call client's telephone number is just known by service provider, it stays in rooms 804, theatre, need send 2 barrels in water between 8 point-9.
Fine understanding has three records at present in Fig. 1 customer information database 100, just be used for illustrating, and do not mean that this database cannot have abundant user logging information.Simultaneously, fine understanding, the method what means that don't work realize that the present invention accepts the sequence call of making house calls, no matter the form of expression of database, always need a customer information database that comprises the information content in similar Fig. 1 customer information database 100, and this customer information database generally is the telephone number that is used for preengaging with the client as index.
See also Fig. 2, Fig. 2 is that the present invention accepts the schematic flow sheet that the frequent visitor reserves by phone in the method for the sequence call of making house calls.If the method that adopts the present invention to accept the sequence call of making house calls, if the frequent visitor does not have the interim specific (special) requirements that differs from the past, the frequent visitor reserves by phone to be needed through the following step: put through subscription services phone 201, listen ring-back tone 3 times 202, on-hook 203.
Finish after " putting through subscription services phone 201 " this step, so, because the subscription services phone has been applied for the caller identification business in advance, soon, be installed in the device on the subscription services telephone loop, if the device operate as normal just can be collected calling number (if exchange is really correctly sent) by subscriber line signaling during ring.Here said device, the simplest should be exactly caller ID telephone, can certainly be the hardware unit of apparatus of the present invention first execution mode, second execution mode, the 3rd execution mode, and they can both collect and demonstrate calling number.At this moment, by customer information database, incoming call client's address and the time that need make house calls and content just can have been known by service provider.According to the technology status of existing network, collect calling number and generally before 3 ring-back tones, can finish, so this schematic flow diagram " is listened ring-back tone 3 times 202 " in steps.Nature is collected after the calling number, and service provider has not needed frequent visitor's further cooperation, and the client just can enter into " on-hook 203 " this step.
According to the flow chart that Fig. 2 frequent visitor reserves by phone, the client does not enter into talking state from start to finish.This situation, under the existing telecommunications price system of China, it all is free using communication network.
Certainly, the flow chart that Fig. 2 can be reserved by phone is abundant more once, make the frequent visitor can be, or make the client can use the new phone of in customer information database, not registering to preengage by dialogue by dialogue the temporary changes time or the content of once making house calls.Method is that client's not on-hook after " listening ring-back tone 3 times 202 " step waits for that service provider utilizes the next clear and definite requirement of client that manually receives calls.If service provider supports this point to improve, so, service provider just can accomplish, same Service Phone both can have been accepted frequent visitor's incoming call, can accept unfamiliar guest's incoming call again, both can accept frequent visitor's normal reservation incoming call, can accept frequent visitor's special reservation incoming call again.
" 800 freephone service " that China provides at present, one 800 telephone number can " bundle " a plurality of (subscribers feeders) and be subjected to telephone terminal.So if the subscription services phone is one 800 telephone number, service provider just can have many subscriber's lines to accept client's sequence call simultaneously.
See also Fig. 3, Fig. 3 is the hardware system pie graph of apparatus of the present invention first execution mode.The hardware 300 of apparatus of the present invention first execution mode is a CTI technical products, comprise micro-mainframe computer 301, interpolation sound card 305, sound card 305 is connected to one or more telephone loop 307 and one or more house phone 308 by sound card terminal block 306, micro-mainframe computer 301 has also connected the computer conventional equipment, as display 302, printer 303, mouse/keyboard 304.
If telephone loop 307 has been applied for the caller identification business, during hardware 300 work of apparatus of the present invention first execution mode, under software control, sound card 305 just can be collected calling number (if exchange has been sent) before to incoming call answering.In addition, sound card 305 can be received incoming call house phone 308 under the control of software, service provider to house phone 308 off-hooks after, just can converse with the client.
Under the control of software, the hardware 300 of apparatus of the present invention first execution mode can be searched the calling number that whether has incoming call in customer information database.If exist, the telephone number that the hardware 300 of apparatus of the present invention first execution mode can be used for the client to preengage and client's appointed information are showing on the display 302, are printing on printer 303.Like this, incoming call client's address and the time that need make house calls and content just can have been known by service provider.If there is no, the hardware 300 of apparatus of the present invention first execution mode can show the telephone number of caller client, print on printer 303 on the display 302.
The hardware 300 of apparatus of the present invention first execution mode, can disconnect phone, just know incoming call frequent visitor's address and the time that need make house calls and content, also can allow service provider pass through house phone 308 and the client communication of conversing, in same incoming call, both can support to accept automatically, and can support again manually to accept.
See also Fig. 4, Fig. 4 is the hardware system pie graph of apparatus of the present invention second execution mode.The hardware 400 of apparatus of the present invention second execution mode is a computer application system, comprise micro-mainframe computer 401, external mobile modulator-demodulator GSM Modem 405, adorn one or more GSM mobile handset SIM card 406 in the GSM Modem 405, micro-mainframe computer 401 has also connected the computer conventional equipment, as display 402, printer 403, mouse/keyboard 404.
If SIM card 406 (corresponding telephone number) has been applied for the caller identification business, when the hardware 400 of apparatus of the present invention second execution mode is worked, under software control, GSM Modem 405 just can collect calling number (if exchange has been sent) before to incoming call answering.If SIM card 406 has been applied for the no-reply call transfer service, under the control of software, as long as GSM Modem 405 does not reply incoming call, after the some time, incoming call is just transferred on the telephone set of the prior appointment of service provider automatically, and service provider just can converse with the client.
Under the control of software, the hardware 400 of apparatus of the present invention second execution mode can be searched the calling number that whether has incoming call in customer information database.If exist, the telephone number that the hardware 400 of apparatus of the present invention second execution mode can be used for the client to preengage and client's appointed information are showing on the display 402, are printing on printer 403.Like this, incoming call client's address and the time that need make house calls and content just can have been known by service provider.If there is no, the hardware 400 of apparatus of the present invention second execution mode can show the telephone number of caller client, print on printer 403 on the display 402.
Simultaneously, if service provider does not converse with the client, the hardware 400 of apparatus of the present invention second execution mode can send the feedback note for client's mobile phone by GSM Modem 405, show that service provider has has accepted client's sequence call, also can be by GSM Modem 405 transmission work indication note, include the incoming call customer information, indication the field force make house calls.
The hardware 400 of apparatus of the present invention second execution mode, can disconnect phone, just know incoming call frequent visitor's address and the time that need make house calls and content, also can be by the no-reply call transfer service by service provider and the client communication of conversing, in same incoming call, both can support to accept automatically, and can support again manually to accept.And the hardware 400 of apparatus of the present invention second execution mode both can send the feedback note to the client, can carry out scheduling with remote control mode to the field force of service provider again.
See also Fig. 5, Fig. 5 is that the hardware 500 of apparatus of the present invention the 3rd execution mode is connected, cooperates schematic diagram with the existing communication network.The hardware 500 of apparatus of the present invention the 3rd execution mode is a CTI technical products, hardware is the same with the hardware 300 of apparatus of the present invention first execution mode, it is a computer equipment of assigning voice plate card, or the local area network (LAN) formed of such computer, just many by contrast short message interfaces by the short message network interconnection and interflow of internet and GSM network.
The hardware 500 of apparatus of the present invention the 3rd execution mode is connected with existing communication network 502 (PSTN), and connected mode 501 is one or more subscribers feeder mode.By the subscriber line signaling mode, the hardware 500 of apparatus of the present invention the 3rd execution mode just can be collected calling number (if exchange has been sent) before replying.Certainly, the caller identification business that required these subscribers feeder applications.
The hardware 500 of apparatus of the present invention the 3rd execution mode is connected to the Short Message Service Gateway of the GSM network of operator 504 with relevant agreement by the internet, realize interconnecting with the short message network of this GSM network, both can give with the public client of operator 504 and send the feedback note, can carry out scheduling by note with remote control mode to the field force again.
The hardware 500 of apparatus of the present invention the 3rd execution mode has a customer information database 100, be used for searching telephone number that the client is used for preengaging and and client's appointed information between corresponding relation.
The hardware 500 of apparatus of the present invention the 3rd execution mode by computer software programming, has realized accepting the call flows and the service management of reservation incoming call.
The hardware 500 of apparatus of the present invention the 3rd execution mode, subscription services phone can be one or more common telephone numbers, also can be one or more 800 telephone numbers, and each 800 telephone number can " bundle " 1 or many subscriber lines.
As Fig. 5, after the client dialled in the subscription services phone from the phone 503 that is used for preengaging, the phone 503 that is used for preengaging was connected to the hardware 500 of apparatus of the present invention the 3rd execution mode.The hardware 500 of apparatus of the present invention the 3rd execution mode is collected calling number by subscriber line signaling.Then, the calling number of hardware 500 by collecting of apparatus of the present invention the 3rd execution mode searched the telephone code that whether exists corresponding client to be used for preengaging in customer information database 100.If exist, the telephone number that the hardware 500 of apparatus of the present invention the 3rd execution mode can be used for the client to preengage and corresponding client's appointed information are showing on the display, are printing on printer.Like this, incoming call client's address and the time that need make house calls and content just can have been known by service provider.If there is no, the hardware 500 of apparatus of the present invention the 3rd execution mode can show the telephone number of caller client, print on printer on the display.At last, if the phone that the client is used for preengaging 503 also is the client of operator 504 simultaneously, if service provider does not converse with the client again, the hardware 500 of apparatus of the present invention the 3rd execution mode can pass through the internet, the GSM Short Message Service Gateway that note sends to telecom operators 504 will be fed back accordingly, this Short Message Service Gateway and then corresponding short message content sent to the phone 503 that is used for preengaging to the client shows that service provider has has accepted client's sequence call.The hardware 500 of apparatus of the present invention the 3rd execution mode transmission work indication note that also can use the same method includes the incoming call customer information, and indication the field force make house calls.If time or content that frequent visitor's requirement is once made house calls by the conversation temporary changes, or the client uses the new phone of not registering in customer information database to preengage, at this moment, the hardware 500 of apparatus of the present invention the 3rd execution mode is supported manually to answer, and the hardware 300 of methods and apparatus of the present invention first execution mode is just the same.
By the hardware 500 of Fig. 5 apparatus of the present invention the 3rd execution mode and existing communication network being connected, cooperating the elaboration of schematic diagram, believe the particularly peopleware of field of telecommunications of regular software personnel, known method of attachment that the hardware 400 of hardware 300, second execution mode of apparatus of the present invention first execution mode is connected with the existing communication network.And then other execution modes of apparatus of the present invention and existing communication method for connecting network believe that the peopleware to field of telecommunications is basic general knowledge.
See also Fig. 6, Fig. 6 is call flows Figure 60 0 of apparatus of the present invention first execution mode, comprises the steps:
(1) starts timer 601;
(2) receive calling number 602;
(3) from customer information database, search calling number 603;
(4) whether find the judgement 604 of calling number.If find commentaries on classics (5), otherwise change (9);
(5) find corresponding customer address and relevant appointed information 605;
(6) show and print corresponding customer address and relevant appointed information 606;
(7) the whether overtime judgement 607 of timer.If overtime commentaries on classics (10), otherwise change (8);
(8) the whether judgement 608 of on-hook of caller.If on-hook is changeed (11), otherwise change (7);
(9) demonstration and printing calling number 609;
(10) change interior lines and manually answer 610;
(11) handle relevant matters, call treatment finishes.
The hardware 300 of apparatus of the present invention first execution mode needs the cooperation of software could realize the method for accepting ordered call of the present invention, and this wherein most important software is exactly the call treatment to incoming call, and different call flows realizes different functions.The function that call flows Figure 60 0 of apparatus of the present invention first execution mode realizes is:
A. if the frequent visitor sends a telegram here, the telephone number that the client is used for preengaging and client's appointed information are showing on the display, are printing on printer so.If unfamiliar guest's incoming call, i.e. incoming call number not registration in customer information database, the telephone number with caller client is showing on the display, is printing on printer so.
If B. the frequent visitor sends a telegram here permanently for a long time, it is also permanent promptly to surpass in the software timer time length, or unfamiliar guest's incoming call, so incoming call is received house phone and is manually answered by service provider and converse with the client.
For this reason, per call is come in, and can carry out " starting timer 601 " earlier so that again to new calling timing.For the frequent visitor, check " timer whether overtime judge 607 " and the judgement 608 of on-hook " caller whether ", if still permanent behind frequent visitor's certain hour, the commentaries on classics of then will send a telegram here " the commentaries on classics interior lines manually answer 610 ".
For this reason, after " reception calling number 602 " and " from customer information database, searching calling number 603 ", all will send a telegram here is frequent visitor or unfamiliar guest's judgement, promptly carry out " whether finding the judgement 604 of calling number ", if the unfamiliar guest then directly will send a telegram here after " showing and printing calling number 609 " " change interior lines and manually answer 610 ".
In " searching calling number 603 from customer information database " step, the customer information database that apparatus of the present invention first execution mode adopts is a customer information database 100.
In " receiving calling number 602 " step, apparatus of the present invention first execution mode is to receive calling number by sound card from the subscribers feeder of having applied for the caller identification business.
The hardware 300 of apparatus of the present invention first execution mode is after the call flows Figure 60 0 that has realized apparatus of the present invention first execution modes, can disconnect phone, just know incoming call frequent visitor's address and the time that need make house calls and content, also can allow service provider by house phone and frequent visitor or the unfamiliar guest communication of conversing, in same incoming call, both can support to accept automatically, and can support again manually to accept.
See also Fig. 7, Fig. 7 is call flows Figure 70 0 of apparatus of the present invention second execution mode, comprises the steps:
(1) receives calling number 701;
(2) from customer information database, search calling number 702;
(3) whether find the judgement 703 of calling number.If find commentaries on classics (4), otherwise change (9);
(4) find corresponding customer address and relevant appointed information 704;
(5) show and print corresponding customer address and relevant appointed information 705;
(6) the whether judgement 706 of on-hook of caller.If on-hook is changeed (7), otherwise change (6);
(7) whether need to send the judgement 707 of feedback information to the client.If change (8), otherwise change (11).
(8) send feedback information 708 to the client.Change (11);
(9) demonstration and printing calling number 709;
(10) the whether judgement 710 of on-hook of caller.If on-hook is changeed (11), otherwise change (10);
(11) handle relevant matters, call treatment finishes.
The hardware 400 of apparatus of the present invention second execution mode needs the cooperation of software could realize the method for accepting ordered call of the present invention, and this wherein most important software is exactly the call treatment to incoming call, and different call flows realizes different functions.The function that call flows Figure 70 0 of apparatus of the present invention second execution mode realizes is:
A. if the frequent visitor sends a telegram here, the telephone number that the client is used for preengaging and client's appointed information are showing on the display, are printing on printer so.If unfamiliar guest's incoming call, i.e. incoming call number not registration in customer information database, the telephone number with caller client is showing on the display, is printing on printer so.
If B. frequent visitor or unfamiliar guest send a telegram here permanently for a long time, so, be set to call out transfer on no reply owing to receive the serviced in advance merchant of subscribers feeder of incoming call, incoming call will be transferred to other telephone sets and manually be answered by service provider and converse with the client so.
If C. the frequent visitor does not enter talking state and on-hook with service provider, and frequent visitor's incoming call can receive the note of service provider, service provider can send the feedback note to the frequent visitor by mobile modulator-demodulator, shows that service provider has has accepted client's sequence call.
For this reason, after " reception calling number 701 " and " from customer information database, searching calling number 702 ", all will send a telegram here is frequent visitor or unfamiliar guest's judgement, promptly carry out " whether finding the judgement 703 of calling number ", and according to the result who judges according to frequent visitor's incoming call and the unfamiliar guest different flow process of execution of sending a telegram here.
For this reason, per call is come in, carry out " caller whether on-hook judge 710 " or the judgement 706 of on-hook " caller whether " repeatedly, if the client is also permanent, so, the no response time one arrives, and caller client is transferred to other telephone sets because call out transfer on no reply the most at last, thereby can manually be answered by service provider.
For this reason, after frequent visitor's " The Calling Party Hooks On ", because call flows Figure 70 0 of apparatus of the present invention second execution mode self can not determine the genuine on-hook of frequent visitor or frequent visitor's incoming call has been transferred, therefore need artificial participation of service provider to make " whether needing to send the judgement 707 of feedback information " to the client.
In " searching calling number 702 from customer information database " step, the customer information database that apparatus of the present invention second execution mode adopts is a customer information database 100.
In " receiving calling number 701 " step, apparatus of the present invention second execution mode is to receive calling number by mobile modulator-demodulator from the subscribers feeder of having applied for the caller identification business.
In " sending feedback information 708 to the client " step, apparatus of the present invention second execution mode sends feedback information by mobile modulator-demodulator to the client.
In fact, can also be in apparatus of the present invention second execution mode, increase new software function, make service provider can pass through mobile modulator-demodulator, to field force's transmission work indication note, include indication informations such as client's telephone number, address, the content of making house calls, time, commanding behind the scenes, it is made house calls to the client.
The hardware 400 of apparatus of the present invention second execution mode is after the call flows Figure 70 0 that has realized apparatus of the present invention second execution modes, phone be can disconnect and incoming call frequent visitor's address and the time that need make house calls and content just known, also can allow service provider by calling out transfer on no reply and frequent visitor or the unfamiliar guest communication of conversing, in same incoming call, both can support to accept automatically, and can support again manually to accept.Simultaneously, utilize same mobile modulator-demodulator, both can collect calling number, can send note again.
The call flows figure of apparatus of the present invention the 3rd execution mode has not just specifically introduced.
Any one peopleware, the peopleware of the communications industry or CTI technology particularly, by reading this specification, should know the call flows figure that designs a practicality how particularly, how to have designed a customer information database particularly, and should be can being made by manufacturers or users realize the hardware of apparatus of the present invention, developed the software of apparatus of the present invention voluntarily.
Point out at last a bit, the hardware unit of apparatus of the present invention execution mode of introducing above is connected with subscribers feeder or wireless mode with the existing communication net, in actual applications, apparatus of the present invention execution mode can also be an intelligent equipment, can also be the CTI equipment of digital relay interface.Adopt different technology and software, hardware device, adopt different networking modes, be installed in positions different on the telecommunications network, adopt different signaling methods to collect calling number, adopt different short message interface transmitting-receiving notes, adopt different call flows, adopt different customer information database structures, adopt different service access codes, or the like, as long as realize the method that the present invention accepts the sequence call of making house calls, all be to constitute the different execution modes of realizing apparatus of the present invention.
The invention provides the method that a kind of service provider accepts the sequence call of making house calls, it comprises step: register the telephone number that the client is used for preengaging in advance and correspondingly register customer address and relevant appointed information, in advance with subscription services calling application caller identification telecommunication service, utilize incoming call display function check the telephone number of reservation incoming call, according to the telephone number searching customer address and the relevant appointed information of reservation incoming call.
Top method should be attached in apparatus of the present invention and said very clearly, below, explain a little again.
The telephone number that prior registration client is used for preengaging is also correspondingly registered customer address and relevant appointed information:
This is to use the prerequisite of the inventive method.The client who has registered the telephone number of reservation usefulness is called the frequent visitor, otherwise, be called the unfamiliar guest.Sometimes the frequent visitor does not utilize and does not preengage at the telephone number of service provider's place's registration, and service provider is from the incoming call telephone number person that can't judge incoming call frequent visitor whether, can only be earlier this client as the unfamiliar guest.The frequent visitor can use the inventive method, does not converse and just preengages successfully, and the unfamiliar guest needs conversation to preengage naturally.Apparatus of the present invention are also correspondingly to register customer address and relevant appointed information by the telephone number that database form registration client is used for preengaging, perhaps, some service provider wants to use the inventive method, do not want again to use apparatus of the present invention but continuation dependence manual operation, so, this service provider must register equally the telephone number that the client is used for preengaging and also correspondingly register customer address and relevant appointed information, the form of registration can be bookkeeping, card, can be registered in the database of computer, just this computer is not a device of the present invention yet.
In advance with subscription services calling application caller identification telecommunication service:
Subscription services phone for the user terminal class, this is necessary, because only in this way the telephone number of incoming call just can be seen by service provider, no matter be manually to watch on caller ID telephone, or apparatus of the present invention utilize software to read out the telephone number of incoming call.Some phone, its owner forbids it by caller identification, and such incoming call number is can not be descried, can not utilize software to read out by apparatus of the present invention, and therefore, such telephone number can not be used as reservation and use phone to register to service provider.Certainly, if apparatus of the present invention are positioned in interoffice, because the cooperation by interoffice signaling can obtain calling number, therefore, at this moment the subscription services phone need not be applied for the caller identification telecommunication service, in fact, at this moment so-called subscription services phone is not the pairing telephone number of user terminal, just a service code.
Utilize incoming call display function to check the telephone number of reservation incoming call:
Because the subscription services phone has been applied for the caller identification telecommunication service in advance, like this, as long as exchange sends over calling number to service provider's subscribers feeder, the artificial telephone number that just can watch all reservation incoming calls on caller ID telephone, apparatus of the present invention utilize software also can read out the telephone number of all incoming calls.
Telephone number searching customer address and relevant appointed information according to the reservation incoming call:
This is very simple, and yes searches in the customer data of original registered customer information database or customer information card and so on, and the content of these data is client's telephone number of being used for preengaging and corresponding customer address, relevant appointed information.The result finds or does not find.Like this, service provider just can take appropriate measures.
Service provider is as long as spend a time with subscription services calling application caller identification telecommunication service in advance, certain client is as long as spend at service provider place register the telephone number, customer address and the relevant appointed information that are used for preengage a time in advance, after, service provider just can send a telegram here according to the reservation each time that the inventive method is accepted this client.
The essence of the inventive method and device is, the frequent visitor does not need conversation, and service provider just can find out client's data according to the incoming call number, just can make house calls according to agreement in the past.
Claims (10)
1. method that service provider accepts the sequence call of making house calls, it comprises step: register the telephone number that the client is used for preengaging in advance and correspondingly register customer address and relevant appointed information, in advance with subscription services calling application caller identification telecommunication service, utilize incoming call display function to check the telephone number of reservation incoming call, go out customer address and relevant appointed information according to the telephone number searching of reservation incoming call.
2. service provider as claimed in claim 1 accepts the method for the sequence call of making house calls, it is characterized in that: the frequent visitor preengages incoming call ring time when longer, when perhaps the telephone number of reservation incoming call is not registered at the service provider place, service provider can manually directly answer the reservation incoming call, by linking up so that the specific requirement of clearly making house calls with customer voice.
3. service provider as claimed in claim 1 accepts the method for the sequence call of making house calls, it is characterized in that: when reservation incoming call ring time is longer, service provider can will preengage incoming call by phone no-reply call transfer service and transfer to other phones pedestrian worker that goes forward side by side and answer, by linking up so that the specific requirement of clearly making house calls with customer voice.
4. service provider as claimed in claim 1 accepts the method for the sequence call of making house calls, it is characterized in that: service provider utilizes the incoming call display business to check after the telephone number of reservation incoming call, if the incoming call client is the frequent visitor, if do not converse with the client, if the phone of incoming call can receive note, service provider can send the feedback note to incoming call, shows that service provider has has accepted client's sequence call.
5. the method for accepting the sequence call of making house calls as each described service provider of claim 1 to 4 is characterized in that: this service provider provides the water supply side that send the bottled water service to the doorstep of reserving by phone, reserves by phone the air feed side that send the bottled gas service to the doorstep or deliver company for the frequent visitor provides reserving by phone company of EMS and other express mails of receiving the part service of posting letter to the doorstep for the frequent visitor provides for the frequent visitor.
6. device, it is a kind of computer application system, by connecting the existing communication network, and cooperate with the existing communication network, can realize that service provider as claimed in claim 1 accepts the method for the sequence call of making house calls, and is characterized in that: this device has interface and the function that receives calling number from existing communication network; This device has a customer information database, the corresponding relation between the telephone number that be used for setting up, storage, maintain customer is used for preengaging and customer address and the relevant appointed information; This device comprises the steps: at least professional to trigger, collects calling number, searches in customer information database whether the calling number that just received is arranged in the telephone number that the client is used for preengaging, determines with calling number corresponding client address and relevant appointed information, according to lookup result outputting calling number and corresponding customer address and relevant appointed information, Business Processing end according to lookup result a complete calling place flow process of incoming call.
7. device as claimed in claim 6 is characterized in that: this device is realized as claim 2,3 method that described service provider accepts the sequence call of making house calls wherein.
8. as claim 6,7 each described devices, it is characterized in that: this device has an interface that sends note, accept client's sequence call after, can send the feedback note to the client, show that service provider has has accepted client's sequence call.
9. as each described device of claim 6 to 8, it is characterized in that: this device has an interface that sends note, after accepting client's sequence call, can be used for sending note to the field force of service provider, short message content comprises indication informations such as this client's telephone number, address, the content of making house calls, time.
10. as each described device of claim 6 to 9, it is characterized in that: this device is used for certain service provider such as bottled water water supply side, bottled gas air feed side or company of EMS and his express mail delivery company and accepts the sequence call of making house calls, make this service provider and frequent visitor not need conversation, only need just can find out client's data according to the incoming call number, just can make house calls according to agreement in the past.
Priority Applications (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200510091876 CN1913553A (en) | 2005-08-13 | 2005-08-13 | Method for accepting ordered call and its device |
Applications Claiming Priority (1)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN 200510091876 CN1913553A (en) | 2005-08-13 | 2005-08-13 | Method for accepting ordered call and its device |
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| Publication Number | Publication Date |
|---|---|
| CN1913553A true CN1913553A (en) | 2007-02-14 |
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|---|---|---|---|
| CN 200510091876 Pending CN1913553A (en) | 2005-08-13 | 2005-08-13 | Method for accepting ordered call and its device |
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| CN (1) | CN1913553A (en) |
Cited By (3)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103200227A (en) * | 2013-02-26 | 2013-07-10 | 刘维 | Meal ordering terminal with automatic order collecting function and method thereof |
| CN107093253A (en) * | 2017-05-23 | 2017-08-25 | 国网山东省电力公司烟台供电公司 | One kind number of taking waiting system |
| CN115086892A (en) * | 2022-05-17 | 2022-09-20 | 任峰 | Method for dynamically binding call task and calling and called party numbers based on short message notification |
-
2005
- 2005-08-13 CN CN 200510091876 patent/CN1913553A/en active Pending
Cited By (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN103200227A (en) * | 2013-02-26 | 2013-07-10 | 刘维 | Meal ordering terminal with automatic order collecting function and method thereof |
| CN107093253A (en) * | 2017-05-23 | 2017-08-25 | 国网山东省电力公司烟台供电公司 | One kind number of taking waiting system |
| CN115086892A (en) * | 2022-05-17 | 2022-09-20 | 任峰 | Method for dynamically binding call task and calling and called party numbers based on short message notification |
| CN115086892B (en) * | 2022-05-17 | 2023-07-07 | 任峰 | Method for dynamically binding calling task and calling and called party numbers based on short message notification |
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Open date: 20070214 |