CN1821991A - Knowledge question-and-answer quick processing system based on artificial intelligence - Google Patents
Knowledge question-and-answer quick processing system based on artificial intelligence Download PDFInfo
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Abstract
This invention relates to a knowledge question quick speed process system based on artificial intelligence including a user, a network station interaction system, a communication platform including an instant communication platform, a mobile communication platform and an E-mail platform, a knowledge library used in storing large numbers of knowledge data information, a user library used in storing user data information, an artificial intelligent server set between the network interaction system, the communication platform and the knowledge library, at least 4 engines: one for judgment, one for intelligent sort, one for searching for similar questions and one for summing up solutions and an information transmission engine set between the communication platform and the user library to be associated with the artificial intelligent server.
Description
Technical field
The present invention relates generally to a kind of knowledge question-and-answer quick processing system based on artificial intelligence, and particularly a kind of immediate communication tool that adopts is supplementary means, carries out the knowledge question-and-answer quick processing system of various information interactions on the internet.
Background technology
The internet is very rapid in development in the last few years, has become the part that the modern humans lives every day.People utilize the basic function of internet to obtain various information exactly and carry out mutual communication.Utilize search engine (as Google, Baidu etc.) can obtain the information based on webpage of magnanimity, but when obtaining useful information, also be with a lot of junk information, and for the information that is not published in a large number on the webpage, search engine is just powerless.
Yet in fact more information and knowledge are to be stored in people's the brain, and the mode of therefore further obtaining information is to utilize another function-communication function of internet.BBS or forum common on the internet just provide a kind of interaction platform based on webpage, and the user can exchange the knowledge and experience in a certain field on these websites.Some comprehensive knowledge question systems have also appearred in addition recently, this system generally has the comprehensive knowledge base of oneself and based on the website interactive system of webpage, the user can put question to variety of issue in this system by webpage, inquire about the state of the problem of being submitted to, and adopt which answer according to the situation decision of question answering.Other users may view the problem that above-mentioned this user proposes that is similar to by visiting this website, and answer according to the hobby of oneself.
But the real-time of this knowledge question system is not strong, owing to lack corresponding immediate communication platform or notification engine, this system adopts the mode of E-mail to notify the state of the problem that the user puts question at the most, and E-mail itself is exactly not real-time, it is to preestablish an interval time by system, through system after this interval time the problem that the user putd question to being scanned, if scanning discovery has the people to answer, then notify, the user must initiatively login mailbox and remove to collect such mail.Therefore this knowledge question system just seems quite passive for the user, the user must initiatively sign in in the system and could inquire about the state that he asks a question in the most of the time.Information interaction with the user seems not quick in this way, and the problem that the user must pay close attention to oneself often just can view answer, and it obviously is inconvenient using.
Therefore, such BBS or forum or comprehensive knowledge question system can not be user's service well, are still waiting to improve further and perfect.
Summary of the invention
The object of the present invention is to provide a kind of mutual easily and fast and strong knowledge question-and-answer quick processing system of initiative.
According to above-mentioned purpose, the invention provides a kind of knowledge question-and-answer quick processing system based on artificial intelligence, this system comprises at least: a user; One website interactive system is carried out mutual platform as user and system; One communication platform comprises an immediate communication platform at least, a mobile communication platform and an E-mail communication platform; One knowledge base is to be used for storing a large amount of knowledge type data messages; One user library is to be used for storing a large amount of user data informations; One artificial intelligence servers is arranged between described website interactive system and communication platform and the knowledge base, built-in at least four engines: one judges engine, an intelligent classification engine, and engine is summed up in a similar problem search engine and an answer; And one message push engine, be arranged between described communication platform and the user library, and related with artificial intelligence servers.
Above-mentioned user comprises quizmaster and two kinds of users of answerer.
After the user asks a question by website interactive system or communication platform, this system handles by artificial intelligence servers, this problem can not only be shown with the form of webpage on the interactive system of website, and can also push engine by message and this problem is initiatively sent to other user.Its main flow process is:
The user asks a question by website interactive system or other various communication platforms, artificial intelligence servers receives to transfer to after this problem judges that engine judges the whether compliance with system requirement of this problem, as do not meet, then forbid puing question to, as meet, then further sending this problem to intelligent classification engine classifies, after classification is finished, search for by similar problem search engine and to have or not the other problems similar in the knowledge base to this problem, as do not have, then on the website, issue this problem, and this problem is joined in the knowledge base, push engine by message simultaneously this problem is sent to other users with the form of webpage, if any, then list this similar problem and corresponding answer and send to the user, transfer to this user select whether to be satisfied with answer of listed problem correspondence then, if, then finish this time to put question to flow process, if not, then issued in form in the website, and this problem is sent to other users by message propelling movement engine with webpage by the website interactive system.
Wherein, judge in this problem step whether compliance with system requires described whether compliance with system requires to be meant whether include illegal vocabulary in this problem and/or whether be invalid problem above-mentioned.
Wherein, above-mentioned message pushes engine and problem is sent in other users' the step, it is not at random problem to be pushed to Any user that this message pushes engine, but according to the setting of taking all factors into consideration the user, user's historical record, factors such as the type of problem decide to be pushed to which kind of user, so not only can satisfy user's demand, and can improve the questions answer rate and answer quality.
After problem that the user answers other users by website interactive system or other various communication platforms furnishes an answer, this system handles by artificial intelligence servers, this answer form with webpage on the interactive system of website can not only be shown, and can also push the user that engine initiatively sends to this answer this problem of proposition by message.Its main flow process is:
After the user receives the problem that can answer by website browsing or by immediate communication platform or mobile communication platform, just can begin to answer and send this answer, after artificial intelligence servers receives, at first transfer to and judge that engine judges whether compliance with system requirement of this answer, as do not meet, then forbid answering, as meet, then this answer is added knowledge base and send answer summary engine to and carry out the answer summary, this answer is summed up engine according to comparing summary with other numerous answers that receive, at last according to customer requirements or be provided with and summary result is directly announced on webpage by the website interactive system and/or pushed this user that engine sends to this problem of proposition by message.
Wherein, judge in this answer step whether compliance with system requires described whether compliance with system requires to be meant whether include illegal vocabulary in this answer and/or whether be invalid answer above-mentioned.
This system pushes engine by using artificial intelligence servers and message, make the user when asking a question or answer a question, seem convenient more and quick, on this basis, this system also fully provides the user, especially quizmaster's initiative: at first, the quizmaster can inquire about the state of the problem that oneself proposes at any time quickly and easily by various communication platforms, engine is summed up in answer can compare summary with the state of this problem according to user's requirement, and pushes engine by message and be sent to this user; Secondly, the quizmaster also can tie card to the problem that oneself proposes at any time, adopts wherein certain answer with decision.
Description of drawings
Fig. 1 is the knowledge question-and-answer quick processing system Organization Chart based on artificial intelligence provided by the present invention.
The system flowchart that Fig. 2 asks a question for native system.
The system flowchart that Fig. 3 answers a question for native system.
Description of reference numerals:
1 user
2 website interactive systems
3 communication platforms
31 immediate communication platforms, 32 mobile communication platforms
33 E-mail communication platforms
4 knowledge bases
5 user libraries
6 artificial intelligence servers
61 judge engine 62 intelligent classification engines
Engine is summed up in 63 similar problem search engine 64 answers
7 message push engine
800～809: step
900～905: step
Embodiment
Describe the present invention in detail below in conjunction with accompanying drawing.
As shown in Figure 1, be the knowledge question-and-answer quick processing system Organization Chart based on artificial intelligence provided by the present invention, this system comprises at least: a user 1; One website interactive system 2 is carried out mutual platform as user and system; One communication platform 3 comprises an immediate communication platform 31, one mobile communication platforms 32 and an E-mail communication platform 33 at least; One knowledge base 4 is to be used for storing a large amount of knowledge type data messages; One user library 5 is to be used for storing a large amount of user data informations; One artificial intelligence servers 6 is arranged between described website interactive system 2 and communication platform 3 and the knowledge base 4 built-in at least four engines: one judges engine 61, one intelligent classification engines, 62, one similar problem search engines 63 and answer summary engine 64; And one message push engine 7, be arranged between described communication platform 3 and the user library 5, and related with artificial intelligence servers 6.
Described user 1 comprises quizmaster and two kinds of users of answerer.
In the above-mentioned artificial intelligence servers 6, describedly judge that engine 61 is to be used for judging whether this problem is legal, described intelligent classification engine 62 is to classify definite to this problem, dwindle the hunting zone, described similar problem search engine 63 is searched in knowledge base and is had or not the other problems similar to this problem, so that corresponding answer to be provided, it is to compare summary according to answer of obtaining from knowledge base and the answer that other answerers provide that engine 64 is summed up in described answer, draws an optimal answer and offers the quizmaster as recommending and reference.
Above-mentioned message propelling movement engine 7 is based on instant messaging mode and mobile communication mode and E-mail communication modes and is provided with.
As shown in Figure 2, the quizmaster can be by website interactive system 2 or immediate communication platform 31 or mobile communication platform 32 ask a question (step 800), wherein immediate communication platform 31 is generally QQ communication platform, MSN Messenger or Yahoo Expert, and mobile communication platform 32 is generally SMS communication platform or multimedia message communication platform.After artificial intelligence servers 6 receives this problem, can be at first by judging that engine 61 judges the whether compliance with system requirement (step 801) of this problem, as do not meet, then forbid puing question to (step 803), as meet, then this problem is further sent to intelligent classification engine 62 classify (step 802), after classification is finished, search for by similar problem search engine 63 and to have or not the other problems (step 804) similar in the knowledge base to this problem, as do not have, then on the website, issue this problem with the form of webpage, and this problem joined in the knowledge base 4 (step 806), push engine 7 by message simultaneously this problem is sent to other user'ss (step 808), if any, then list this similar problem and corresponding answer and send to user's (step 805), transfer to this user select whether to be satisfied with answer (step 807) of listed problem correspondence then, if, then finish this time to put question to flow process (step 807), if not, then issued (step 806) in the website in form, and continue this problem is sent to other user'ss (step 809) by message propelling movement engine 7 with webpage by website interactive system 2.
In this preferred embodiment, judge in this problem step (step 801) whether compliance with system requires above-mentioned described whether compliance with system requires to be meant whether include illegal vocabulary in this problem and/or whether be invalid problem.
In this preferred embodiment, message pushes engine 7 when sending problem that the user submits to other users's (step 808), be according to composite factors such as user's setting, user's historical record, problem state and answer state being considered, being sent in the mode of priority to different users by website interactive system or 2 various communication platforms 3 at last.
In this preferred embodiment, after finishing this time to put question to flow process (step 809), this can be putd question to record put question to record, so that the analysis user demand as user user's history.
Correspondingly, as shown in Figure 3, when the user browses by website interactive system 2 or receives the problem that the quizmaster proposes by immediate communication platform 31 or mobile communication platform 32, just can begin answer and send this answer (step 900) by corresponding platform.Wherein immediate communication platform 31 is generally QQ communication platform, MSN Messenger or Yahoo Expert, and mobile communication platform 32 is generally SMS communication platform or multimedia message communication platform.After artificial intelligence servers 6 receives this answer, at first by judging that engine 61 judges whether compliance with system requirement (step 901) of this answer, as do not meet, then forbid answering (step 902), as meet, then this answer is added knowledge base and send answer summary engine 64 to and carry out answer summary (step 903), this answer is summed up engine 64 according to comparing summary with other numerous answers that receive, at last according to customer requirements or be provided with summary result is directly announced (step 905) and/or pushed this user's (step 904) that engine sends to this problem of proposition by message by the website interactive system on webpage.
In the described said process of this preferred embodiment, wherein, require in (step 901) in the above-mentioned compliance with system that judges whether, described whether compliance with system requires to be meant whether include illegal vocabulary in this answer and/or whether be invalid answer.
In the described said process of this preferred embodiment, the user can inquire about the state of the problem that oneself proposes at any time quickly and easily by various communication platforms, engine 64 is summed up in answer can compare summary with the state of this problem according to user's requirement, and pushes engine 7 by message and be sent to this user; Secondly, the quizmaster also can tie card to the problem that oneself proposes at any time, adopts wherein certain answer with decision.
In the described said process of this preferred embodiment, the user ties the own problem of being carried after the card, this can be putd question to record put question to record as user's history, so that the analysis user demand.
By a kind of knowledge question-and-answer quick processing system that the invention described above provided, can make exchanging between user and system and other users become more quick, convenient, in time and initiatively based on artificial intelligence.
Description to specific embodiments only is to understand the present invention for helping, rather than is used for limiting of the present invention.Any those skilled in the art all can utilize thought of the present invention to carry out some changes and variation, as long as its technological means does not break away from thought of the present invention and main points, still within protection scope of the present invention.
Claims (16)
1. knowledge question-and-answer quick processing system based on artificial intelligence comprises at least:
One user;
One website interactive system is carried out mutual platform as user and system;
One knowledge base is to be used for storing a large amount of knowledge type data messages;
One user library is to be used for storing a large amount of user data informations;
It is characterized in that, also comprise:
One communication platform comprises an immediate communication platform at least, a mobile communication platform;
One artificial intelligence servers is arranged between described website interactive system and communication platform and the knowledge base, built-in at least four engines: one judges engine, an intelligent classification engine, and engine is summed up in a similar problem search engine and an answer; And
One message pushes engine, is arranged between described communication platform and the user library, and related with artificial intelligence servers.
2. knowledge question-and-answer quick processing system as claimed in claim 1 is characterized in that, described communication platform also comprises an E-mail communication platform.
3. knowledge question-and-answer quick processing system as claimed in claim 1 is characterized in that, described immediate communication platform comprises QQ communication platform and/or MSN Messenger and/or Yahoo Expert at least.
4. knowledge question-and-answer quick processing system as claimed in claim 1 is characterized in that, described mobile communication platform comprises SMS platform and/or multimedia message platform at least.
5. knowledge question-and-answer quick processing system as claimed in claim 1 is characterized in that, described message propelling movement engine is based on instant messaging mode, mobile communication mode and E-mail communication modes and is provided with.
6. knowledge question-and-answer quick processing system as claimed in claim 1 is characterized in that, is provided with describedly to judge that engine is with whether compliance with system requirement of the answer that is used for judging problem that the user is putd question to or answer.
7. knowledge question-and-answer quick processing system as claimed in claim 1 is characterized in that, described intelligent classification engine is set classifies definitely with the problem that is used for that the user is putd question to, and dwindles the hunting zone.
8. knowledge question-and-answer quick processing system as claimed in claim 1 is characterized in that, described similar problem search engine is set has or not the other problems similar to this problem in the knowledge base to be used for searching for.
9. knowledge question-and-answer quick processing system as claimed in claim 1, it is characterized in that, described answer is set sums up engine, draw an optimal answer and offer the quizmaster as recommending and reference to compare summary according to answer of from knowledge base, obtaining and the answer that other answerers provide.
10. method of using the system as claimed in claim 1 to ask a question, it may further comprise the steps at least: the user asks a question by website interactive system or other various communication platforms, artificial intelligence servers receives to transfer to after this problem judges that engine judges the whether compliance with system requirement of this problem, as do not meet, then forbid puing question to, as meet, then further sending this problem to intelligent classification engine classifies, after classification is finished, search for by similar problem search engine and to have or not the other problems similar in the knowledge base to this problem, as do not have, then on the website, issue this problem with the form of webpage, and this problem joined in the knowledge base, push engine by message simultaneously this problem is sent to other users, if any, then list this similar problem and corresponding answer and send to the user, transfer to this user select whether to be satisfied with answer of listed problem correspondence then, if, then finish this time to put question to flow process, if not, then issued in form in the website, and continue this problem is sent to other users by message propelling movement engine with webpage by the website interactive system.
11. method as claimed in claim 10, it is characterized in that, described message pushes engine and problem is sent in other users' the step, it is not at random problem to be pushed to Any user that this message pushes engine, but according to the setting of taking all factors into consideration the user, user's historical record, factors such as the type of problem, thus which kind of user decision is pushed to.
12. method as claimed in claim 10 is characterized in that, describedly judges whether that compliance with system requires to be meant and judges whether include illegal vocabulary in this problem and/or whether be invalid problem.
13. method of using the system as claimed in claim 1 to answer a question, it may further comprise the steps at least: after the user receives the problem that can answer by website browsing or by immediate communication platform or mobile communication platform, just can begin to answer and send this answer, after artificial intelligence servers receives, at first transfer to and judge that engine judges whether compliance with system requirement of this answer, as do not meet, then forbid answering, as meet, then this answer is added knowledge base and send answer summary engine to and carry out the answer summary, this answer is summed up engine according to comparing summary with other numerous answers that receive, at last according to customer requirements or be provided with and summary result is directly announced on webpage by the website interactive system and/or pushed this user that engine sends to this problem of proposition by message.
14. method as claimed in claim 13 is characterized in that, describedly judges whether that compliance with system requires to be meant and judges whether include illegal vocabulary in this answer and/or whether be invalid answer.
15. method as claimed in claim 13 is characterized in that, questions answer situation and/or answer that the user can be submitted to according to the needs inquiry of oneself at any time.
16. method as claimed in claim 13 is characterized in that, user's needs of basis oneself at any time finishes the problem of being submitted to and adopts corresponding answer.
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